Neu Suites Residence, Embassy Row

Location: Jalan Nipah, Kuala Lumpur, my

Star Rating: 7.7 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• BBQ facilities
• Lift / Elevator
• Hot tub/Jacuzzi
• Sauna
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Shared kitchen
• Infinity pool
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service
• Television in common areas
• Billiards or pool table
• Free wired internet
• Self parking (surcharge)
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Garage
• Swimming nearby
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Junior Studio

  The studio features air conditioning, a washing machine, as well as a private bathroom boasting a shower and a bidet. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Desk
  • Fan
  • Toilet
  • Washing machine
  • Private bathroom
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Signature Two Bedrooms

  This air-conditioned apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a shower. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The apartment offers a seating area, a dining area, a wardrobe, a flat-screen TV with streaming services, as well as city views. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Premium Two Bedrooms

  This air-conditioned suite is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The suite offers a flat-screen TV with streaming services, a washing machine, a seating area, a dining area as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Three-Bedroom Suite

  This spacious suite consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and a bidet. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned suite provides a flat-screen TV with streaming services, a washing machine, a seating area, a dining area as well as city views. The unit offers 4 beds.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Studio Suite with Kitchen

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, kitchenware and a microwave. The suite features a seating area, a dining area, a wardrobe, a flat-screen TV with streaming services, as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Nor Jalil (9/5): - difficult to get parking
• Puteri (8/5): -
• Kah Liang (1/5): - 态度不好
• RONI (10/5): -
• Alfred (9/5): - The room has a nice city view. Air conditioner, smart TV, kitchenette and wifi make your stay very comfortable. This place is very secure and quiet. Lifts may take considerably long to come to you, or to get you where you want to go especially during peak hours. No laundry facility - washing machine as depicted in the pictures
• Muna (1/5): -
• Bin Hassan (8/5): -
• Pantila (10/5): -
• MOHD NAHAR (8/5): - The location is near city centre and accessibility is good. A smart TV take a time to respond to remote control...😔 maybe due to poor internet networking
• NORZILA (10/5): Recommended - Everything Nothing
• Mohd (9/5): - nice place
• Ahmat (7/5): -
• Mizah (10/5): -
• Raymond (9/5): -
• Andre (8/5): -
• Mehmet (6/5): - The host was very good regarding returning your messages and if there is anything needed to be done, he or she will do the best to get it done what is needed. Well done ! There is a cockrouches infestation problem, they appear anywhere and everywhere
• Mendonca (10/5): - ⭐️⭐️⭐️⭐️⭐️ We had a great stay at Neu Suites by Five Senses. The host was extremely helpful with anything we needed and very accommodating whenever we had questions, concerns, or small issues. Communication was smooth and they made sure we were always comfortable throughout our stay. ( the host always replied fast which was amazing) Overall, it was a really positive experience, and because of the excellent customer service, we decided to extend our stay for another 30 days. Highly recommended for anyone looking for a pleasant and hassle-free stay.
• CHENG ZHAO SIANG (8/5): -
• Guest (7/5): good - not applicable It is not acceptable for the same housekeeping staff to clean the bathroom, furniture, kitchen tools, and bed using the same hands and equipment. Proper hygiene procedures must be followed. Therefore, training for the housekeeping team is highly required. In addition, there is a drainage problem in the basin that needs to be fixed.
• Matsaha (9/5): Fasility dan kemudahan asas - Lokasi strategik , kemudahan asas dan keberaihan Kesibukan forena /penghuni2 apabila penggunaan lif turun naik hotel agak sibuk dan full selalu. Kebanyakanya terdiri dari kalangan pelancong luar negara yang menginap kawasan ini. Price untuk penduduk tempatan perlu diberikan pertimbangan agar mesra rakyat haaa..terima kasih
• Wan (10/5): -
• Intan (6/5): -
• Pantila (10/5): -
• Amierah (9/5): -
• Ishak (8/5): -
• Pantila (10/5): -
• MOHD NAHAR (7/5): - Located at heart of the city. Room is small for me
• Edrie Georgiena (10/5): - The unit was clean, cozy and exactly as described. The check-in process was smooth and the place had everything we needed for a comfortable stay. Would definitely recommend and stay again.
• Edmond (10/5): - I really enjoyed my stay at Neu Suites Residence. The room was clean and cozy, the staff were super friendly, and the location was perfect. Would definitely stay again!
• Pantila (8/5): -
• Sheikh Muhammad Syafiq (1/5): - Kitchen Bed spring was busted, I slept with one side of the bes sunk. Then they asked me to pay for a broken glass which I saw was not broken when I checked out.
• Vinesh04 (10/5): -
• Noraqilah (10/5): -
• Sharran (8/5): -
• Mohd Razlan (10/5): -
• Syed Mohamed (7/5): -
• faris ariffain (10/5): -
• Sharran (9/5): -
• Ahmed (9/5): -
• Najib (8/5): -
• ALZAHNU BINTI MOHD SALLEH (7/5): - Ruang menunggu agak sempit dan kurang selesa
• Alyza (8/5): -
• Azwan (10/5): -
• Shanteny (10/5): Exceptional -
• Saputra (8/5): Very good - Staff friendliness Lift always full, especially when peak hours
• Nad (8/5): Very good -
• Sera (10/5): Exceptional -
• Aziz (8/5): Very good -
• Mohammad (7/5): Good -
• Alice (8/5): Very good -
• Humaira (10/5): Exceptional -
• Samuel (1/5): Difficult stay, creepy doorman - They offer discounts for 10* reviews, so don’t trust them Security guard/doorman pictured below mocked my (western) girlfriend in gym, and quizzed her on my whereabouts when she entered without me, refusing to let go of her hand after trying to shake it. Also, the gym is dirty with no cleaning equipment or tissue in sight. The room is ok but the sofa is horrible. Also, you have to fight if you want a second key fob, which is essential if you want to be able to even use the lift within the building separately. I’d give it a miss.
• Az (10/5): Exceptional -
• Syaidatul (10/5): Exceptional -
• Azmi (8/5): Very good -
• Ayu (1/5): Bad -
• Hk (7/5): Good -
• Azzry (10/5): Exceptional - good view and agent
• Siew (5/5): Passable -
• Eva (8/5): Very good -
• Afni (9/5): Superb -
• Adil (9/5): Superb -
• Joachim (10/5): Exceptional -
• Yvette (10/5): Exceptional -
• Muhammad (1/5): Bad -
• Ra (10/5): Exceptional -
• Dania (10/5): Exceptional -
• Shaidhan (9/5): Superb -
• Marylene (8/5): Very good - Nice atmosphere There's an unpleasant smell near the kitchen when we walked in.
• Mohammed (7/5): Good -
• Wynn (10/5): Exceptional -
• Thavanesswaran (8/5): Very good -
• Atiqah (6/5): Pleasant -
• Sukri26 (9/5): It was a good stay🫶🏻 - The facilities, the easy check in and etc Theres no microwave and refrigerator.
• Willie (4/5): - The check in was rather lacking in a clear point of contact. It also didn't have any flexibility. The 3pm check-in time is extremely rough after flying for over 30 hours and arriving at 8am. The waiting area had zero restrooms. No complementary water, coffee, tea or anything other than chairs to wait for a mass check-in. Customer care needs to show up again in lodging...
• Aisyah (9/5): Superb -
• Tee (6/5): Overall the stay is pretty decent except for the no WiFi service in my room. - There is no WiFi available at all, hence I couldn’t work in the room but have to go on restaurant next door to work. I had feedback to the customer service they apologized and recommended me to more expensive room in order to get WiFi service. This is not acceptable!
• Mohd (6/5): Pleasant - The women staff very kind and good service The floor in the room is not good when we walk on that
• Mogana (5/5): Passable - The studio The bathroom Wasn’t clean , and the bed isn’t not comfortable
• Kazhim (7/5): Good -
• Thomas (10/5): Fabulous - This place was amazing the lady that booked us was fabulous beautiful accommodation I would highly recommend this place
• Robin (4/5): Mweh - Pool and gym looked good Its says it has 3 beds, but the sofabed was maybe just big enough for a little kid. Also no towels were profided.
• Manieza (10/5): Exceptional -
• Ellyanita (10/5): Exceptional -
• Nurul (9/5): So affordable - nice room no light at door
• Nurul (10/5): Exceptional - Comfortable for family.
• Lowlife (10/5): Exceptional - Everything Nothing
• Mohammad (6/5): Pleasant -
• Parker (10/5): Super and fantastic hotel and mainly the view was so cool and super to experience - It was a good place to stay and the hotel and staff were so cool and easy to travel to the nearest place and can enjoy a lot I need to add some electric boards or extension boards for people from different countries because it can help foreigners stay easy and comfortable
• Hassan (10/5): Excellent property -
• Cristina (9/5): A comfortable and well-equipped apartment. - Nice apartment equipped with everything you need. Clean, cozy and comfortable. Online deposit required. Unclear instructions for the payment of the late check-out.
• Johari (10/5): A great stay equiped with a comfortable facilities and easy accessible strategic locaton. - Comfortable facilities and strategic location. Almost none.
• Johari (10/5): It was a great and comfortable stay. Starting from a very user friendly customer assistance and a comfortable facilities - The comfortable facilities and strategic location. Almost none.
• Jayanthi (5/5): Passable - The price It was smaller than expected without a living room. There were cockroaches in the room and bedbugs on the bed
• Maxx (10/5): Affordable price - This hotel offers a great experience and excellent value for money. The staff are very friendly and welcoming, the rooms are clean and tidy, and the overall stay was very comfortable. I will choose to stay here again next time I think the hotel’s services and facilities are already well-equipped, and I don’t see any areas that need improvement for now
• Aiman (7/5): Good - Privacy Not suitable for gathering because dining and living hall to small
• Samson (10/5): - Nice place to vacate!
• Hassan (10/5): Exceptional -
• Farhan (3/5): Poor -
• Yousef (1/5): NOT RECOMMENDED, MUST READ BEFORE YOU BOOK IN THIS ACCOMMODATION - the worst review I ever gave to a hotel or any servic - Nothing Check in process is terrible 1. We arrived at 14:00 knowing that the check-in is at 15:00, the waiting area was full and we couldn’t find any place to sit, so we waited standing in the street for an hour. 2. we were supposed to check in at 15:00, due to the amount of people checking in at the same time and one lady only was handling the check-in process, we didn’t get into our room before 16:30 3. One access card was given to us despite the fact the room was booked for two adults 4. There was not enough receipt to give us for our deposits, however, we found the receipt in our room later on that night 5. We waited for more than 20 minutes to get into the elevators due to the amount of people who is living there in addition to the cleaners, security and hotel staff who were using the same elevators Check-out process is terrible 1. we waited for more 15 minutes to get into the elevators to go to the reception, then we waited for another 15 minutes waiting for the hotel staff to check the room before refunding us with the security deposited cash. Water flow 1. no water in the room and bathroom for an entire day, in a morning day around 5:00 am, I found out there was no water in the room, I checked with the security and the receptionist at 8:00 am and both informed me that there was a technical issue and the service will be back within 2 hours, I told them that it is not convenient for us to stay without water, they offered me to use the toilet in the restaurant?? I paid for a hotel room to have a private toilet not to use a restaurant’s toilet? And how can I have a shower before leaving? Moreover I decided to go out all day, and came back to my room by 9:00 pm to find out that there is still no water in the toilet, I went again to the security who came with me upstairs and fix the issue within 2 minutes, of course he went to a pumping room and fixed it form there, I didn’t get it, how come the morning shift didn’t do the same?? 2.

Photos