Casa Residency Service Apartment

Location: 67 Jalan Galloway, Kuala Lumpur, my

Star Rating: 8.2 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Soundproof rooms
• Facilities for disabled guests
• Sauna
• Non-smoking throughout
• Private check-in/check-out
• Wheelchair accessible
• Infinity pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Smoke alarms
• Property cleaned by professional cleaning companies
• 24-hour security
• Security alarm
• Shopping on site
• Television in common areas
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Pool sun loungers
• Internet access
• Exercise/lap pool
• Garage
• Swimming nearby

Rooms Available

• Three-Bedroom Apartment

  This apartment's special features are the pool with a view and the fireplace. Featuring a private entrance, this spacious apartment also consists of 3 bedrooms, a seating area and 3 bathrooms with a shower and a bidet. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment provides a flat-screen TV, a washing machine, soundproof walls, a mini-bar as well as city views. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Infinity pool
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Two-Bedroom Apartment

  Guests will have a special experience as this apartment features a pool with a view and a fireplace. Boasting a private entrance, this air-conditioned apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a bidet. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment offers a flat-screen TV, a washing machine, soundproof walls, a mini-bar as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Infinity pool
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Standard Studio

  The pool with a view and fireplace are the standout features of this studio. Featuring free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. The well-equipped kitchenette has a refrigerator, a microwave and an electric kettle. The air-conditioned studio features a flat-screen TV, a private entrance, soundproof walls, a seating area as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Fireplace
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Private apartment in building
  • Toilet paper
  • Infinity pool
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Apartment

  1 King Bed and 1 Queen Bed

  Soundproofed room

  
  

  Layout - 2 bedrooms and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Bathroom - 2 bathrooms, free toiletries, a hair dryer, and towels

  Practical - Washing machine, desk, and highchair

  Comfort - Air conditioning

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Washing machine
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toilet paper
  • Wheelchair accessible
  • Free WiFi
  • No cribs (infant beds)
  • Highchair

• Apartment

  1 King Bed and 2 Queen Beds

  Soundproofed room

  
  

  Layout - 3 bedrooms and living room

  Internet - Free WiFi

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Bathroom - 3 bathrooms, free toiletries, a hair dryer, and towels

  Practical - Washing machine, desk, and highchair

  Comfort - Air conditioning and heating

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Washing machine
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toilet paper
  • Wheelchair accessible
  • Free WiFi
  • No cribs (infant beds)
  • Highchair

Guest Reviews

• Zuraidah (8/5): -
• Yong Liang (8/5): Value For Money - Location is good Host is responsive There is musty smell in the unit. Check in process is a little troublesome, no self check in. The lift does not stop at our floor, has to wait for a few more round
• noel (5/5): Very loud trains pass by literally every minute or so! Not for light sleepers! - The location and swimming pool were great. Apartment reasonably clean but basic There are very loud (and I mean LOUD!) trains passing by every one or two minutes from 5am til midnight. On the 13th floor, with windows closed, it was still extremely loud. We wouldn't complain if it was once an hour but it was constant. When I complained to staff via WhatsApp they didn't do anything or even respond. Also the room we were given did not resemble the photos on booking.com
• Tin Su (8/5): We received a complimentary upgrade to a higher-floor room. Staff responded promptly to our needs. The air conditioning, - Excellent location for shopping and dining, with Chinatown just a 15-minute walk away.. It’s an Old building, so wear and tear is expected.
• Kim (7/5): -
• MR.FAYIZ ALI (10/5): -
• Mehdi (3/5): - Bad Wi-Fi, no hot water, staff who don't respond to WhatsApp messages or say they'll find a solution but nothing happens. I was moved to a different room at noon, as if I were expected to be available. Absolutely no consideration for customers, a complete disaster. I do not recommend this place.
• phani (7/5): -
• Mehdi (3/5): - Bad Wi-Fi, no hot water, staff who don't respond to WhatsApp messages or say they'll find a solution but nothing happens. I was moved to a different room at noon, as if I were expected to be available. Absolutely no consideration for customers, a complete disaster. I do not recommend this place.
• Patrick (7/5): Great facilties and close to Butik Bintang. - The gentleman that met me handed over the keys. He clearly explained all the facilities that were available. The first room he showed me was not good but he went out of his way and gave me a bigger and better apartment on 7th floor. Big shout out to him for going out of his way. There are several local eateries there. Murina discovery food and local drinks were fantastic.service was very efficient and nothing was too much trouble The lifts were always busy but not a big issue
• Yasmine (5/5): Assez déçue et cafards dans la première chambre - Le personnel est réactif aux demandes par message et l'hôtel est situé a 10min a pied de la station Huang tuah et a 15min a pied de Merdeka 118 et ses alentours. Pas loin des attractions principales de Bukit bintang. Faites attention, il y a des cafards dans certaines chambres !! Heureusement que le personnel m'a changé de chambre assez rapidement. Le personnel de nettoyage a aussi laissé les saletés de serpillières dans l'évier de la cuisine.... j'étais assez déçue de la propreté en règle générale qui est passable mais pas la meilleure. Il y a aussi de la moisissure dans le meuble sous l'évier de la cuisine donc faites attention.
• JING YA (9/5): 此趟旅行因為此間旅宿加了不少分，很開心到此一遊 - 旁邊就有99超市，後面是lalaport 1樓有販賣機，警衛室的警衛很親切 有舒適的電梯，房外有大垃圾桶可以丟棄垃圾 整體很乾淨很舒適 睡得很舒服 使用whatsapp 跟住宿方溝通 對方很有禮貌 沒有替換的衛生紙 有瓦斯爐但沒有瓦斯，但有電磁爐可使用 鍋子底部有燒焦洗不起來 聯繫方式只能使用英文並且只能用whatsapp或電話聯繫 對於外國旅客有一點點不方便
• Everly (10/5): -
• Bavithra (9/5): - Receiptionist was available. People coming out in wet clothes from swimming pool and getting into the elevator in the wet clothes.
• Nurul (9/5): -
• MR.FAYIZ ALI (9/5): -
• Enea Séverine (8/5): - Emplacement Piscine / salle de sport Réactivité des logeurs Quelques problèmes d appareil défectueux mais vite régler par les logeurs
• Ismail (7/5): -
• Márk (9/5): -
• Lisanne (8/5): -
• Raga (7/5): -
• Halar (9/5): -
• Tan (8/5): -
• Shannon Marie (10/5): Enjoyed our stay - Great facilities and location! WiFi was also fast.
• Premraj (6/5): Overall fair. I don’t recommend this for prefect stay place. Main advantage is it is in Main city - Nothing specifically Look OLD and Dosent maintain properly. Just cleaned the floor and bed. Even towel is not good. First time seeing coloured towel instead of white to avoid dirty color
• SUMIYATI (8/5): -
• Dasrat (3/5): - Good Very good
• Joanna Niruni (8/5): -
• Maria Jose (7/5): Nice but strong bad smell - It was a nice location and great views There are many cool cafes and restaurants just on the corner. They changed me from the original accommodation to another called Casa Mutiara. - The room smelled like cigarette (even though is not allowed to smoke) - Although the sheets were clean, there was a smell from sweat coming from the duvet and pillows.
• Lee (8/5): -
• K (8/5): -
• Stéphane (9/5): -
• Shah (8/5): -
• Reinier (6/5): - Location is okay, though metro is further away than advertised. Building is all right. Cleanliness was all right but could be better. Towels and sheets are a bit torn up and don't smell great. Cockroaches in the bathroom. Mosque close to the building that woke me up at 6am every day.
• AZILAH (8/5): good to stay and worth it for money and having a big family member to stay - easy to check in because the owner was very responsibility about their guest to check in. the room was quit bit and all the facilities can go in when check in. none
• Samir (2/5): Not worth the money. Host needs to refurb the space. - Location. It’s close to La La port and the night market. Lovely view from the apartment. Host communication was great. They were quick to respond on WhatsApp. The apartment was in poor condition. For the price we paid, we could have stayed at a much more cleaner and comfortable apartment. The TV doesn’t work properly- in order to watch Netflix or YouTube - you have to jump through a multi step verification process. This would have been okay if the TV remote buttons were all working perfectly. The AC remote didn’t work so the host had to come out and change the battery. The washing machine is an excellent idea- however the inside was beyond filthy. The sinks and showers had mold stains. There were tiny roaches in the bathroom. The stove was grimy.
• Hilmy (8/5): All good. - value for money. facility not so good.
• tan (9/5): - Clean comfortable room
• Petra (9/5): -
• Prabhav (10/5): -
• Isabel (8/5): - Nice bathroom and great view. Room was a bit dated, furniture was quite stained and the bed was bumpy. room also smelt very strong of cigarettes. Sound insulation very bad
• Tomas (8/5): -
• Ismail (8/5): -
• Lyn-Yi (1/5): Disappointing. - I reported a fraudulent booking using my account at this property. Someone used my account to book a stay here without my authorisation. Messaged Booking.com, no response. Messaged This service apartment, no response. It’s not proper to ignore both messages from Booking.com and myself that the booking was fraudulent.
• Fakhri (10/5): -
• Nurfatihah (3/5): 50/50 - i dont know they change me to another house which is different building and not even reach my expectations
• Seyed (10/5): -
• Jean-Pierre (9/5): Bon studio en appart/hotel. Bien situé pour tout faire à pied. Je recommande - La piscine et le studio équipé. Excellente localisation. Très belle vue du 11e étage. Un peu cher pour l’Asie
• Agan (10/5): - All Convenient Nil for that time
• Yaroslav (8/5): Good place, but pay attention on Pricing policy - Super friendly and helpfull staff. Good location, and nice views from the room. Swimming pool, Wi-Fi, gym, sauna is here. Walking distance to China town Pay your attention on Pricing policy. Don't rely on the prices given on the list by booking. Final price can be 39% higher (including taxes, and other charges).
• 利云 (5/5): -
• Ann Hui (7/5): - good location room was clean staff was very polite
• GNANAKALATHIEPAN (9/5): -
• Seyed (9/5): -
• Seyed (9/5): -
• VIPIN (9/5): - Had a great time in Casa Residency. Highly recommended.
• VIPIN (9/5): - Superb Stay. Had a wonderful experience.
• Roshan (4/5): Misleading Booking info - Location, Misleading information of room facilities on booking.com site. Mismatch of room description and pictures posted of room 12-6 and room 26-6. Property owner has many apartments in Casa Residency and bookings are not specific to each apartment. Very poor customer relations and communications. Cleanliness needs to improve. Towels were only provided on day 2.
• ANDREI (10/5): -
• Roshan (4/5): Misleading the customer - The location of the condominium units. Beware!!! The pictures and description shown on booking.com do not match the room provided. No seating area but simply a single seater cushioned chair, which was called a sofa by the owners. And the room was slightly larger than what was first given, but basically only a double room with amenities of refrigerator, kettle and washbasin. The advertisement stated availability of akitchenette with fireplace which was totally misleading. As well as identified three spaces. Bedroom, kitchenette and living area. The room they offered as compensation to the above complaint was equally inconsistent with what is stated in the booking description of facilities on your site.As stated above it was only a double bedroom. Consequently, they showed an alternative two room apartment but I was compelled to pay an additional sum in cash directly to them for this. It was not given as a compensation for the error of misinformation in booking. Further the interactions concerning this was extremely disrupting our time schedule, peace of mind and inconvenient. They even told me to find alternative accommodation on the night before check out around 9pm when I expressed displeasure! Communicating with the owners were challenging due to language limitations and understanding as well as, they kept changing their word. And different individuals were responding on the contact number above claiming ignorance of the situation and conversations already had - assigning blame to booking.com for the misinformation and misleading description as well as the erroneous photographs regarding the property. These interactions also ate into our time available with multiple exchanges and conversations to try to seek an amicable resolution which was to no avail. Finally for sake of peace of mind and need to carry on with my schedule of stay over plans I simply agreed to stay in the 3rd option provided at an additional cost of 220MYR.
• Peter (8/5): Good for Bukit Bintang - Helpful security guards outside. Clean, comfortable. 18th floor. Good location for getting to Bukit Bintang (although you have to cross the highway to get there). More of a room than an apartment or studio. Sound insulation not so good - I could hear the frequent trains running until late.
• ROWLANDS (8/5): - yes sofa and table is not clean properly
• Sid (7/5): - Great location and check in/out was super easy with good communication. The gym and the pool are a big plus. Overall cleanliness was a problem. There was black mould around the AC in the room, so we didn’t use it and used the fan instead. We had some issues with the kitchen tap not turning off intermittently. The fridge had a unsavoury smell.
• Alfonso (10/5): - The place was great, It's a high-rise building but It's not crowded. The check-in was smooth, the security guards were welcoming and explained what to do for checking in. The studio was clean and I really appreciated having a microwave and a water filter. I recommend this place. there's a mosque next to the building and sometimes their speakers get really loud, closing the window and using earplugs won't help.
• Sarveney (7/5): -
• Jadwiga (8/5): -
• nelson (4/5): - El aire acondicionado únicamente Viejo, sucio, pequeño, mala instalación eléctrica, ruidoso Las fotos de la página no representan la realidad
• Samuel (10/5): -
• Hong smk (7/5): -
• HotelWarrior (7/5): Nice apartment with some drawbacks - Facilities are adequate inside and outside stayed unit. Water filter is excellent. Pool and sauna are very good. Convenient for access to alor food street and bukit bintang. Staff is responsive. Slight curry smell when we checked in, perhaps due to previous occupants. Queen bed is too small even for my two 12-year-old twins. King beds are fine but are extra creaky, causing sleep disturbances when turning. Trains flowed like thunder on track adjacent to window almost continuously from early to late hours. The tvbox worked only with older version apps and functioned badly with new ones.
• Cierra (6/5): Great location and spacious room, but the ant issue needs to be addressed - Location was nice and the room was big Unfortunately, there was an issue with ants throughout the room. It would be great if the management could look into pest control to improve the stay for future guests
• Kirkegaard (8/5): Rigtig godt! Kan anbefales! - Rigtig gode senge! Dejligt stort rum! Rigtig rigtig godt for pengene!! Der var ikke så meget bestik, og det var svært at få fjernsynet til at virke
• ISMAIL HAKKI LEVENT (7/5): While my stay at your facility was generally peaceful, based on my industry experience, I observed t - While my stay at your facility was generally peaceful, based on my industry experience, I observed that some areas could be improved. The hotel's physical conditions and location are quite advantageous; however, I can say that you fall slightly short in terms of cleanliness. With small touches and a more dynamic approach to cleaning, you could elevate this experience to a much higher level. I hope to see these improvements on my next visit.
• SERDAR (7/5): - Konum. Şampuan gibi banyodaki ürünler yeni değildi. Kullanılmıştı. Ve az kalmıştı. Ayrıca şampuan bira kokuyordu. Kötü niyetli biri içine biraz bir şeyler eklemiş olabilir. Kullanılmasını tavsiye etmiyorum. Odalarda küçük küçük çok fazla böcek var. Gerçekten çok küçükler ama masaya oturunca masanın rengi beyaz diye görmeye başlıyorsunuz.
• Joanna (1/5): Najgorszy hotel w jakim byłam, brud, smród, omijać szerokim łukiem - NIC Zupełnie inne pomieszczenia niż na zdjęciach w ofercie, bardzo brudno, ściany, meble, podłogi brudne, zapach potu i grzyba, grzyb na ścianie, ogromny komin wewnątrz budynku przez, który może ktoś wejść do wynajętych pomieszczeń i dostaje się okropny zapach, wszystko stare i zużyte, mrówki, nie czułam się tam komfortowo, basen brudny,
• Alexander (9/5): -
• novita (5/5): -
• Vladimir (6/5): -
• Davit (10/5): - Best staff Little mold smell
• Savage (10/5): -
• Jadwiga (7/5): - Bardzo dobra lokalizacja. Widok z okna niesamowity.
• Muhamad (10/5): -
• Baraah mahmood (5/5): -
• Vivienne (9/5): - It's clean and convenient. 1) I don't like the lift. Bypassed the level a few times and took quite a while to arrive. So best to call grab while you're on ground level. 2) I don't like the security guards. It rained so heavily one night and they still refused to open the gate for grab car to drive in and drop us off.
• ANDREI (10/5): -
• Marta (8/5): -
• Marta (8/5): -
• RANJANI (10/5): -
• vaisakh (10/5): - Great pool, security, facility, location Bed was just okey okey
• Daya mary (9/5): -
• Seroja (9/5): Insyaallah akan repeat lgi kalau dtg ke KL - Tempat yang dekat dgn mall dan banyak kemudahan Tiada
• Raja Amir Redzuan (9/5): - Pool ,Room,View -
• Sharina (10/5): -
• Sagar (3/5): Avoid booking.com and Casa Residency - The apartment staff was friendly and helpful. This includes the Security guards, the person who was our only contact and the housekeeping team. Located in proximity to the night street food market Firstly, I was charged a 30% service fee. At the time of booking the apartment, the price quoted was HKD 2,908. However, my credit card was charged HKD 4, 025. I wrote to Booking.com, but to no avail. I suggest not using this booking platform and property; certainly, I won't be using it in the future. As far as the property was concerned, I have the following to say 1. It is located next to the railway track with trains operating late into the night (we stayed on the 14th floor, and we could hear the trains pass by 2. It is located next to a mosque with loudspeakers blasting their prayers early in the morning and late at night 3. The exhaust fans in the en-suites had been removed. If you are sharing the ensuite with someone else, you will have to wait for a while for the smell to dissipate 4. The towels provided were stained and very old 5. Dead cockroach & cigarette butts in the corridor 6. We were staying in a 2-room apartment, but were only provided with one set of door keys. This inconvenienced our individual itineraries
• Sanjay (1/5): -
• Valeria (7/5): -
• Sergey (10/5): Средненькое. - Есть бассейн Не работала стиральная машинка и телевизор.
• Ali (9/5): Don’t keep your expectations too high - The location was very nice.It’s a good value for money place. I would have expexted a little more hygiene because the towels provided were dirty.
• Fedecanch (6/5): -
• szemei (7/5): 不错 没什么问题 - 住的都很干净 就是热水那边不太好 没什么热 什么设备都有

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