Casa Mutiara Apartments by Moonlight

Location: 17-13-5, Casa Mutiara 17 Jalan Hang Isap, Kuala Lumpur, my

Star Rating: 8.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Parking
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Non-smoking throughout
• Private check-in/check-out
• Fire extinguishers
• Smoke alarms
• CCTV outside property
• 24-hour security
• Security alarm
• Television in common areas
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Internet access
• Exercise/lap pool
• Swimming nearby

Rooms Available

• Standard Studio Suite

  1 Queen Bed

  Internet - Free WiFi

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Practical - Iron/ironing board

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Stovetop
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Paper towels
  • Freezer

• Family Apartment

  2 Queen Beds

  Layout - Bedroom

  Internet - Free WiFi

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Practical - Iron/ironing board

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Stovetop
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Paper towels
  • Freezer

• One-Bedroom Apartment

  This apartment's standout feature is the infinity pool. Featuring a private entrance, this air-conditioned apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and a microwave. The apartment offers a washing machine, soundproof walls, a seating area, a flat-screen TV, as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Infinity pool
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hand sanitiser

• Family Studio

  The infinity pool is the standout feature of this studio. Offering free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and a microwave. The spacious air-conditioned studio offers a flat-screen TV, a washing machine, a private entrance, soundproof walls as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Infinity pool
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hand sanitiser

Guest Reviews

• MD FAKHRUL (1/5): -
• Adnan (1/5): - Nothing Everything
• Taufiq (8/5): -
• peter (7/5): great for a very short stay. pool was really good. most days got it to myself - No breakfast it was an apartment. place was fine place is very noisy due to the railway line outside with trains passing both ways every 5 mins. Kitchen utensils and things could have been better. No coffee maker. very limited pots and plates etc.
• Ornela Ivana (1/5): - Me cancelaron, nunca me abrieron. Nunca contestaron el teléfono. Un desastre
• Lucie (4/5): - The location the security the pool and the price The flat was in maintained and dirty. The owners ztaf was making me feel insecure even if they were kind
• Desi (1/5): Terrible experience from start to finish! - Unfortunately our experience from start to finish has been terrible. When I booked this accommodation, I initially experienced issues with the final payment, as additional charges had been added without my knowledge or clear notification. Unfortunately, our experience deteriorated further upon arrival. The apartment we were allocated (17-12-2) had a strong smell of wet paint, dampness, and chemicals throughout. There was visible mould on the ceiling, the bed linen appeared unclean, and there was a wet white substance on one of the pillowcases and as well as another substance on the table and sofa. The room looked as though it had been partially and very recently painted, making it immediately apparent that the property did not match the listing and that we had been misled by false advertising. Please review the attached photographs, all of which were taken within the three minutes we spent inside the apartment before leaving. To make matters worse, I am still awaiting a full refund three weeks later, despite sending almost daily follow-up messages and involving Booking.com agents in the matter.
• Yaene (3/5): -
• ozkan (7/5): -
• Adeel (8/5): -
• Kerry (1/5): DO NOT BOOK! - The best thing about this property was leaving within 12 hrs of arriving. Dirty, not safe as the door was broken, no safe, the water filter was visibly dirty. Bed and bedding horrendous, slept in full clothes on top of the bed (we didn’t arrive until 23:30 or would have left straight away. The property was full of adult males which resembled a UK asylum seekers refuge.
• Peter (3/5): -
• nur amira farhana (1/5): dirty - I had a really bad experience staying here. I developed severe rashes, especially after sitting on their sofa. I’m not sure when it was last cleaned, but it felt very unhygienic. The condition got so bad that even after getting treatment from a doctor, it still didn’t improve quickly. I strongly do not recommend staying here.
• Lopez Garces (9/5): - The staff working there. Very nice and polite. I forgot my kindle there when I stayed there in february. I told them I would be back in april. They kept thw kindle until I was back.
• Nur (10/5): -
• Ahmed (10/5): -
• Md. Ashraful (8/5): -
• Ahmed (10/5): -
• Nabilah (7/5): - katil ada 2, toilet semua bersih, rumah pon besar ade tv semua. host semua ok. space parking kereta nak naik dan turun teramat sempit, krem kaki kaki nak bawak kereta naik setiap tingkat dan turun, taknak repeat dah kalau bawak kereta seksa yg amat nak parking. kalau naik public transport boleh repeat sebab rumah ok.
• Christopher (10/5): Excellent stay. Merdeka 118 wa opposite of our balcony. - Close to everything. We walked to all the attractions. Comfortable bed and a washing machine. It even had a roof top pool. The train was a little noisy but within hours we never heard it.
• puan (10/5): - Staff friendly , air pun laju .. Kemudahan lengkap , dekat dgn pavilion blh jln kaki je ..
• Mhamed Ismail (7/5): - Prêt de Time square
• Jaya (10/5): -
• nurdina (1/5): - Location Poor management... this gonna be my first and last place to stay
• Varliansyah (10/5): - Fasilitas dan pelayanan Tidak ada
• Pointner (6/5): Alles in allem ok weil wir nicht pingelig sind - Das Security Personal war sehr freundlich und auch der Check in verlief reibungslos. Das Apartement hatte einen grossen Balkon und die Pool Anlage auf dem Dach ist sauber und sieht toll aus. Die Lage der Unterkunft ist wirklich super. Das Apartement währe cool wenn es besser geputzt würde.. Die Wohnung war wirklich nicht sehr sauber und wir sind echt nicht pingelig. Es waren Vorratsmotten Larven an den Wänden, Schimmel und Rückstände in der Dusche, der Dunstabzug in der Küche war so dreckig dass Öl davon runtergetropft ist...und wir haben auch die eine oder andere Kakerlake rumflitzen sehen. Deep clean des Apartements das wir hatten währe angebracht.
• Alaa (10/5): -
• Sofía (4/5): Las fotos no se corresponden con la realidad - La ubicación El colchón sucio, viejo, y muy incómodo. Armarios viejos y rotos. Ventas que no cerraban. Cortinas rotas. Utensilios de cocina prácticamente inexistente. Limpieza deficiente.
• Mukul (1/5): I will not recommend to anyone to stay in this apartment - It’s worst property owner was rude and irresponsible The owner is rude and arrogant
• Elvan (7/5): Beni karşılayan görevli sayesinde konaklamam sorunsuzdu. Her konuda çok yardımcı oldu. -
• Paul (7/5): - TRAIN BELOW
• Ahmed (10/5): - Security Location Staff Nothing
• Ahmed (10/5): highly recommend - The location good so close to city centre The staff was good and honest man The apartment contains everything even umbrella The security so good Nothing
• Markus Kahnert (8/5): -
• Mohammed (8/5): - The location was good and the room was clean The manager asked us to pay 100 ringgit as a fee for the broken key. However, the key broke because it already had many dents and was in poor condition. Therefore, the rules regarding fines should be more flexible in such situations.
• Puteri zaiyana (3/5): Not good ! DONT STAY HERE - View and location only can be accepted Have bed bug, and I already get bitten doesn’t matter if there provide other unit. Once already get bites from bed bug you cannot get compensation very bed service
• Adannaya (10/5): Excellent gem in Kuala Lumpur for short or long term stays - The host was waiting to greet us at the security gate even though our arrival time was very late at night. We handed security our passports, and within seconds we were let into the gate. The host escorted us with our heavy luggage to our unit, and once inside, he took the time to explain in great detail about the appliances, the pool and exercise room, and where to get reasonably priced but delicious food. The views from our unit were awesome, and the location was minutes away from tourist attractions. No complaints at all
• Денис (10/5): - Отличный номер, в пешей доступности достопримечательности
• Md. Ashraful (9/5): Good for value - All kitchen items and amenities provoded Daily room clean (They clean every 3 days and very good clean though)
• shaffie (5/5): -
• gunaseelan (10/5): -
• ABDUL (10/5): -
• Morgan (10/5): Couldn’t believe how large the space is - So spacious! Two big queen beds, very comfortable with soft sheets. Big shower area with hot water. Kitchen comes with medium sized fridge, cooktop and microwave. Convenience store & tasty Indian restaurant just around the corner. We could walk to China town in under half an hour. Special mention to the lovely care taker we interacted with - quick to respond to WhatsApp messages, accommodated us arriving early, a very kind and helpful person :)
• Azizah (10/5): - Everything Nothing
• Peter (9/5): - i love the staff the Rapid KL is just next door
• Prabhat (5/5): Its value for money, can stay here if you are visiting for business trip, and need specious place to sleep - Location wise it was , property is spacious . Helpful staff 1. Noise from rapid rail 2. No wifi 3. Checkin should have been convenient - make sure you bring cash, they don’t share this in advance that they only accept , bank transfer and No Wallets. They send this when you are gate for checkin. 4. No additional tissue papers or bin bags provided.
• Riya (7/5): - All the facilities were provided as mentioned The room and bathroom was a little than shown in the picture
• Darcy (8/5): Nice apartment, good location - Nice big apartment. Comfy bed, nice bathroom and hot shower. Good location for walking into and around city. We were met at check in and shown up to apartment which was nice. 24/7 security. Washing machine and drying area was a bonus Limited cooking facilities for an apartment. Very uncomfortable sofa. Felt on the pricey side
• Karam (8/5): -
• Seghier (7/5): - السلام عليكم An exceptional view overlooking the skyscrapers. Well-located in Bukit Bintang. It is easily accessible via the KL metro lines (about 800 m away). Jalan Alor’s street food is within walking distance, as are major shopping malls such as Berjaya.The young man was very friendly, helpful, and always available when needed. The check-in process could have been easier , The sofa was far too hard and even broken. The kitchen was missing some basic equipment
• Esat (3/5): - Konum guzel ev genis ve temiz Hic uyuyamadim cunku tren yolunun dibinde tren sesinden hic uyuyamadim
• Dar (3/5): -
• Penny (9/5): We really enjoyed our stay as it was perfect for easily seeing the sites of Kuala Lumpur. - Very spacious and in a great location.
• Gritly (5/5): - Swimming pool The apartment is old and needs maintenance and the cleaning is below average The bedding was dirty and there was hair and the most important thing there was mold in wall behind the curtains that we discovered late .... Staff are good and helpful. The location is great
• Eric (1/5): 令人十分傻眼的住宿環境！ - 1.地點雖在市中心，但交通很不便，往捷運站要步行將近10分鐘且路不好行走。2.在鐵路旁，火車行駛聲音從早上6點到晚上12點多，很吵。3.照片與實際差很大，裡面很陳舊，地板有幾個地方翹起，流理台也破破的。4.床單污漬多，房內多處有灰塵，還有洗熱水澡要自己打開浴室門旁的開關，房東沒說。5.房內沒有wifi，一定要裝Whatapp軟體，否則難與房東聯絡取鑰匙或聯絡事情。6.Booking.com的每晚報價很低，實際訂房後會增加很多其他費用，每晚實際費用大約是網站報價乘上1.4，以上這些狀況來說，很貴。
• Zoe (6/5): Cheap but dissapointing - The location was good, close to city center and 20min walk from Chinatown. Pool is good upstairs but needs some cosmetic repairs. Simple gym free to use at any time which is handy. Small supermarket 4 min walk away, with a major shopping centre 10min walk away. Kitchen is very basic so able to reheat food but can’t cook anything because of a lack of everything. Tv has Netflix and some streaming services but no cable tv. Shower is good, good pressure and good hot water. Terrible communication with the property manger through booking.com, would reply once a day if you were lucky, I had an issue with the wifi and it wasn’t resolved within my 6 night stay because management didn’t respond to messages. The aircon is more like a cold fan, doesn’t get properly cold, and leaks water. The bed is very springy and uncomfortable. Right next to a church with 6am bells and right on top of one of the train lines so expect lots of noise. The curtains are very thin and don’t block out much of the light. Only one toilet roll provided for my 6 night stay, with terrible communication with management I imagine it would be a pain to get more.
• Alex Lee (9/5): -
• Roberto (8/5): I enjoyed specifically the swimming pool - Location Noise of a train
• Aishwarya (10/5): -
• Yean Wooi (3/5): - Staff and location are good Old appartment, room furniture so old, ironing board so dirty, Aircon temp cannot adjust (can not function)). Sofa damaged. Will not stay there anymore.
• Ayman (1/5): -
• Phil (7/5): It’s good place good place and the staff was nice - Near everything Gym a Little bit old
• Soomro (2/5): - Generally the security of apartment was good. Staff do not clean the room every day. How's it's possible not have cleaned wash rooms, towels every day? The other thing was the too much noise of Metro monorail which passes beside the apartment and untill late night there is too much noise in the room. There is no advice where to go through whichtoot is not available at apartment.
• Adi (9/5): -
• Rajesh (10/5): -
• Sebastian (9/5): -
• Ebrahim (6/5): - The location was good. Room was on the railway side,every 5min a train passes very noisy.
• siti (7/5): everage i really like de interior very nice - cozy like home can upgrade sofa to 3 seater
• HEDDI (10/5): -
• Phil (7/5): -
• Michael (10/5): -
• BIJAY KUMAR (8/5): Location and apartment itself is very good - Location Staff
• Mokhrizan Mokhtar (7/5): -
• Yahyasijari (6/5): -
• Tarim Mahmood (7/5): Good location, the property is a bit old but all good. - Everything was good. The pool was damaged throughout our stay and my kids were really upset about that!!
• ARIF AHAMED B (8/5): Stayed for 04 days overall experience was good -
• alya (10/5): -
• MUTHIJAN (1/5): - Spacious room and the location. Very poor experience. No proper air conditioning, loud monorail noise, and unclean bedsheets. Not suitable for families. Reported to Booking.com. Better to choose another apartment.
• Raj (8/5): Well located and comfy - Clean and well located apartment complex in Butik Bintang. Easily accessible by KL Metro lines (800m). The Jalan Alor street food is walking distance too as well as major malls like Berjaya. We had twin beds in a studio apartment which are enough for a family with two children. The building is old but well maintained. We got a fridge, washing machine and a small balcony to dry clothes. The metro line is quite close and the noise of the frequent trains every 2 minutes takes some time getting used to. Not a major issue but something you should be aware of in case one is a light sleeper.
• Mei Jiun (5/5): Overall is acceptable but spider web was noticed and the faucet is not in good condition. - It is a strategic location for those who like to go Bukit Bintang area. It’s mentioned the property is 24 hours but I messaged & called was not responded.
• Lawrence (7/5): -
• Lawrence (7/5): -
• Nomen (6/5): -
• Ahmed (7/5): -
• John (5/5): -
• YU CHING (10/5): -
• Hannah (9/5): -
• UK Wanderer (8/5): -
• UK Wanderer (7/5): -
• Hajah Shazwani (3/5): - Airconditioner was not very cold n fan was making squicking sound, had to request for towels n only received it at almost 11am. Electrical socket at bedside not working n no ironing board.
• Atiqul (4/5): - Initially all the things were good, staffs are helpful Management is totally selfish and chance seeker. I have been extended my stay here for almost 2 months and 10 days. Last 2 days they just through us out without any reason, just telling that they didn't get the notification of my extension while I have extended clearly. When I argued they told me that I need to pay almost double to stay. So I denied. Short stay is okay, but long stay please be aware
• NOOR MUHAMMAD (6/5): -
• haque (4/5): -
• Magdalene (8/5): -
• Nurul Amira (7/5): -
• Roslina (8/5): -
• haque (10/5): - The behaviour of the staff and safety of the apartment. Nothing. The experience was very good.
• Eshaq Aziz Awadh (8/5): Nice place cool - Very close to night market. Near transportation, Easy to get Grap within 6 minutes. No sound proof
• harun (10/5): -
• Leo (7/5): -

Photos