Hotel y Cabañas Llanuras de Diana - Caja Los Andes

Location: 215 Ruta 9, Puerto Natales, cl

Star Rating: 8.5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 11:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Swimming pool
• Restaurant
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Sauna
• Table tennis
• Chapel/shrine
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Heated pool
• Public Bath
• Coffee Shop on site
• Fruits
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Billiards or pool table
• Access to nearby indoor pool
• Playground on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Games
• Housekeeping on request
• Wine release events
• Reception hall
• Pool waterfall
• Japanese garden
• Swimming nearby

Rooms Available

• Superior Double Room

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers a wardrobe, a safe deposit box, parquet floors, a flat-screen TV with satellite channels, as well as lake views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Economy Twin Room - Annex

  This twin room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Family Bungalow

  This bungalow includes 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. In the fully equipped kitchenette, guests will find a stovetop, kitchenware, a microwave and a toaster. The bungalow offers a flat-screen TV with satellite channels, a mini-bar, a seating area, a dining area as well as garden views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Triple Room

  Providing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The spacious triple room provides a wardrobe, a safe deposit box, parquet floors, a flat-screen TV with satellite channels, as well as garden views. The unit offers 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Twin Room

  Providing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, parquet floors as well as lake views. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Double Room

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, parquet floors as well as lake views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Economy Double Room - Annex

  This double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser

Guest Reviews

• Vargas (8/5): -
• Félix (7/5): Hermoso lugar, poca preocupación por su cuidado. - El lugar donde se encuentra es incomparable, esa es su mayor fortaleza. Pudimos observar la bella fauna magallánica, incluso unos zorros juveniles. La piscina es exquisitamente temperada y todo el centro tiene calefacción central, pero a una temperatura demasiado alta. Llegamos cansados y nuestra habitación tenía un problema en el WC, no corría el agua, alguien había cerrado la llave de paso y hacía un ruido espantoso y constante al abrirla. Tuvimos que recibir a mantención en la noche y dijo que no tenía solución, había que cambiar todo el sistema. Entiendo que las cosas fallen, pero ya habían cerrado esa llave de paso por algo, ya sabían del desperfecto y aún así entregaron la habitación. Eso es lo que da a ver la falta de interés de administración. Nos cambiaron de habitación al día siguiente y tenía un hoyo en la pared con un parche de cinta de papel. Mucha despreocupación. Era bien pobre el desayuno, honestamente, y demasiada gente. Un día me quedé sin mesa. Por otro lado, la amabilidad del personal hizo muy ameno el mal rato. Buenos trabajadores.
• Isaac (10/5): -
• Antonio Fabian (9/5): - No cuenta con wi fi en las habitaciones
• Tomás (9/5): -
• Viviana (5/5): Mejor ir por el día - El servicio del personal especialmente las garzonas Las cabañas alejadas del hotel El personal de recepción muy poco empático creo que se llama Carlos La comida más o menos el pie mucho limon Las papas fritas duras y malas Y lo peor no había agua caliente en la cabaña PEDIMOO.
• Aguilar (7/5): - Piscina Comida
• Natalia (8/5): Un lugar con una vista y entorno privilegiado, instalaciones grandes pero no bien aprovechadas. Piscina fría, cero ganas - Una vista hermosa, el personal fantástico ! La piscina fría, poca inversión en entretenimiento para los niños.
• Oliver (8/5): - Schöne Lage. Nettes Personal. Super Freizeiteinrichtungen inklusive Schwimmbad und Sporthalle. Etwas in die Jahre gekommenes inventar. Essen im Restaurant ist eher mittelmäßig
• claudio (7/5): -
• Juan Francisco (10/5): Estadia grata, tranquilidad y solo disfrutar el tiempo de estadia. - Las instalaciones, sus distribuciones, y entretenciones Solo el clima adverso, para caminar, y contemplar la naturaleza y sus alrededores.
• Yan Kelllys (9/5): - El personal que atendió muy buen servicio en todo
• Rosario (6/5): -
• SEBASTIAN ALFONSO (10/5): -
• Ximena (5/5): -
• Angel (9/5): -
• Germán Ricardo (10/5): - El lugar es hermoso tranquilo los paisajes maravillosos y la atención, excelente
• Marais (9/5): - Todo bien en sus intalaciones y servicios. Demasiado calor durante la noche.
• ANA ROSA (6/5): Lindo lugar, deben mejorar instalaciones hostería - El entorno y los lugares de estar Habitación pequeña sin espacio para dejar equipaje
• Karina (9/5): -
• Sandra (5/5): Solo naturaleza!! - Los jardines y entorno natural Las habitaciones en la hostería demasiado chicas y el valor es alto. Muy poca agua en la ducha
• Holger (8/5): Sehr gut zur Entspannung in toller Natur bei einem sehr gut Preis- Leistungsverhältnis. - Tolle Lage in der Natur. 30 km von Puerto Natales entfernt. Keine zu bemängelnden Punkte.
• Jose Augusto (9/5): Tudo certo - Tudo bom Tudo certo
• Eduardo (7/5): -
• Bastian (7/5): -
• Maria del Carmen (10/5): Paz - El desayuno estaba bueno , con variedad La comida en almuerzo estaba helada , para la cena la solicite caliente y cumplieron.
• Franco (10/5): -
• jorge (10/5): - Las instalaciones Nada.. todo fue de mi gusto
• PATRICIA (5/5): normal - El paisaje La almohada, quedas pegada al colchón. No arriendan o venden ropa de baño para piscina. Desayuno pobre.
• EDUARDO (10/5): Excelente, muy buena experiencia. - Excelente todo desde las instalaciones hasta personal.
• Aracelys (5/5): Buena - Desayuno bueno Mucho IVA, y ser más claros en la información cuando uno reserva , ya que pensábamos que nos quedaríamos en el hotel , pero tuvimos que irnos a una hostal .
• Camila (10/5): Es un hotel con buenos precios, buena atención del personal, limpio, y con actividades recreativas - La vista desde la habitación (309) , la piscina, el desayuno, la amabilidad del personal y el menú del restaurante Nada, todo está bastante bien
• EDUARDO (10/5): -
• Karen (10/5): Agradable - Las instalaciones.
• victoria (10/5): Maravillosa - Nuestra estadía fue maravillosa, disfrutamos en las tardes de la piscina, y el restaurant. no tengo ninguna queja
• Manish (6/5): -
• Mauricio Alejandro (10/5): -
• Sidnei (8/5): - Bons espaços e limpeza. Sem sinal de wi fi nos quartos! Não se pode aceitar mesmo momento.
• Fabiola (6/5): Entorno de ensueño. Deficiente calidad de los servicios del hotel - El lugar y entorno son preciosos. Las cabañas deben ser modernizadas e incluir la limpieza. Lo imprescindible es que tenga una mejor gestión, deben otorgar más servicios y con mejores productos a los visitantes... en el restaurant, bar, amenities (crear club para niños, prestar servicios de cabalgatas, bicicletas, etc) Podría mejorar la calidad de la comida en el restaurant. El desayuno es malo. El bar no funciona a todas horas y el restaurant deja de funcionar en algunos horarios. Por otro lado, teniendo el maravilloso entorno en el que se ubica y el hermoso hotel, debiesen lograr una mejor gestión y otorgar mejores servicios a los visitantes (club de niños, cabalgatas, servicio de habitación, modernizar las cabañas, etc)
• Franco (10/5): - Caminar por la laguna y el parque para niños. Piscina, sauna. Todo muy bueno
• Romina (8/5): -
• Olivotto (9/5): - Struttura molto bella e curata in tutto Lontana dal centro Wi fi solo nelle aree comuni
• Antonio Fabian (10/5): -
• ALFREDO ACOSTA (9/5): -
• Valeria (10/5): Tranquila - Me encantó el trato del personal, tienen muy buena disponibilidad. Las camas individuales deberían ser de plaza y media.
• Rodrigo (10/5): -
• Simone (3/5): Não recomendo, principalmente se vc vai fazer passeios. - Cama confortável para tamanho do quarto Localização 30 minutos da cidade, não tem agua de cortesia ou qualquer amenidade no quarto, salvo papel higiênico e sabonete. Atendimento ruim por parte dos funcionários, restaurante caro, cafe da manhã fraco e inicio tarde para quem faz passeios. Fizemos checkout 2 dias antes da estadia terminar e sequer perguntaram porque estávamos indo embora antes.
• natalia (10/5): -
• Jorge (10/5): excelente - todo un poco limtado el servicio del bar
• NicDep (6/5): Amazing building in a lovely spot , but average management - The hotel is an amazing structure in a very quiet and lovely area The staff was unsupportive when I had issues with my car and reluctantly helped me. The water in the swimming pool is too cold. The heating of the rooms is very uneven: too cold at upper level and too hot at lower levels
• Elena Luneva (9/5): - It is a great place to stay, definitely worth the money. If you compare to the rest of hotels within the same price range that we stayed in during the trip, this one exceeded the expectations. We stayed in the room in the main building and it was very spacious, didn't have any smell, was very clean and well maintained, great view of the lake. Bathroom had heated floor which was wonderful. Staff was very accommodating and friendly, there was always someone at the front desk. Plenty of parking. Breakfast was good and the staff accommodated all the various dietary restrictions of our group of 8. - Entry doors have zero acoustical properties and we had a full floor of middle schoolers staying for vacation, so it got loud because they were running around and slamming the doors. - Shower doors are glass double swing doors so it is very easy to flood the floor.
• Alena (10/5): Perfect peaceful location with great views! - Carlos was so helpful and patient showing us various rooms. We were able to upgrade to the main building seamlessly.
• Catalina (9/5): Si tenes auto, vale la pena! - El hotel está afuera de Puerto Natales, un castillo en medio de "la nada". Nos encantó el entorno. El parque hermoso. La recepcionista muy educada y amorosa! El guardia de seguridad de la noche un poco mala onda
• Oscar (8/5): Fabuloso entorno. Habitaciones deben mejorar - Ubicación y entorno excepcional Pieza pequeña y camas también pequeñas
• carlos (10/5): - Tudo excepcionalmente bom...
• ROSA (9/5): La calidad humana excelente! - Comida, la limpieza, la amabilidad de la gente
• Raul (5/5): Una pena que la atención de la conserjería no sea la adecuada, porque el lugar vale la pena. - El lugar, el entorno está muy bueno Cada vez que hacíamos un requerimiento, teníamos el no para casi todo... Pedimos por Booking camas separadas en las cabañas y no lo hicieron, siendo que los colchones de la cama matrimonial se pueden separar.
• Diego (10/5): -
• Rubio (10/5): -
• Marta (9/5): -
• Claudia (10/5): - Andres war super! Dankeschön!
• María Isabel (10/5): Vacaciones - El desayuno muy bueno Todo estuvo muy bien, todo me gustó
• maria fernanda (8/5): - La piscina
• Héctor (8/5): Un lugar confortable para relajarse y desconectarte - La estancia en general, es muy linda el servicio es bueno cuentan con una laguna preciosa y zonas comunes bellísimas, ademas accesos mesas de pool, piscinas, sauna y cachas de padel. es un lugar que tiene todo para desconectarte y relajarte Que los Desayunos partieran a las 8:00, normalmente por el tipo de tours que uno contrata los horarios de retirada son cercanos a las 6 de la mañana, si bien te facilitan un boxlounge, si no lo solicitabas a tiempo el día anterior no lo dejaban preparado, nos paso que hubieron dos días que perdimos el desayuno, ya que regresamos después de la hora de cierre del restaurant, como para dejar reservado el boxlounge para el día siguiente, fuera de eso todo bien.
• Nicole Andrea (10/5): -
• Angélica (8/5): -
• Angélica (9/5): - Atención del personal, comida, piscina exquisita, limpieza, confort agradable. Acercamiento para los que no llegamos con movilización, no hay comunicación no cuentan con telefonía sólo correo , nos dificulta sobre todo para nosotras personas de tercera edad .
• Hector (9/5): Si vas por piscina pasarás frio pero es cómodo - El lugar en el que está instalado es precioso , los espacios comunes y de ocio La piscina muy helada
• Jose (10/5): - Fantastic hotel and team nothing
• Torres (9/5): -
• Ciro (9/5): Buena - El restaurante la piscina el hotel es lindo La cama y cabeceras
• Antonio Fabian (10/5): -
• Raul (10/5): Excelente - La ubicación Falta más variedad vegana en la carta del restaurante.
• Iván Gajardo Muñoz (9/5): -
• Alejandra Fabiola (10/5): - El predio
• Hady (8/5): Muy Recomendable - Por desconocimiento reservamos hostal , por lo que estábamos a 400 mts de los servicios de piscina , restaurant,pub . Hay 3 modalidades Hotel , hostal y cabañas .Las dos últimas a 400 mts .
• Faver19 (10/5): Impecable -
• IOLANDA CAROLINA (8/5): Muito bom - O lugar é especialmente lindo, e muito limpo. A piscina exige uso de touca de cabelo, que eles vendem na recepção, mas poderia ter sido avisado antes.No primeiro dia nosso café foi a la carte, mas bem servido. Especialmente a area do lago e da capela estava fechado e não permitiram passear pelo local, o que foi um pouco triste. Na reserva da quadra de paddel fornecem bolas e raquetes, mas somente depois que chegamos a quadra percebemos que elas não ficam lá, que devemos pegar na recepção. Super recomendamos o hotel! a estadia foi maravilhosa
• Vinicius (10/5): - Foi uma experiência incrível!!! Lugar lindo
• omar moises (9/5): -
• Barbarita (10/5): -
• Cristofer (8/5): -
• Eduardo Casanueva (10/5): Maravillosa experiencia en Patagonia con el mejor equipo para que todo sea extraordinario. - El.hotel es una experiencia magnífica, con un equipo humano increíble y una arquitectura maravillosa. Creo que es una estancia imperdible en la Patagonia. Del equipo, todos increibles: Támara, Jocelyn, Carlos, Patricia y su backUp adorable (perdón no anote su nombre), en el restaurante Bárbara, Robie , Andres y su parter de turno. TODOS INCREIBLES. Y las muchas del piso 3 adorables también. No me gustó que se terminará la estancia.
• ConejoYT (1/5): -
• Jorge (10/5): Exceptional -
• Carlos Mario (10/5): - Muy buena opción
• Ivan (10/5): Exceptional -
• Dee (9/5): Superb -
• Ruud (8/5): Nice hotel with a 80 vibe with nice pool/sauna. - Nice pool and sauna, nice view with nice gardens. In the morning we left before breakfast and they prepared a nice take-away package for us. If the price is OK I would go again, but if the price would be very high I would not go as its not a luxury place. The quality of the food in the restaurant is OK but could be better. Generally the hotel is a bit olddated and could use some maintenance/upgrades. But we enjoyed the stay.
• Markus (6/5): A somewhat outdated hotel in the centre of nowhere. - Large hotel approx. 30 km from Puerto Natales. Large indoor swimming pool included. Surprisingly, there is an extra building on the grounds with a sports hall and games room. Relatively run-down rooms, when we were there it was very windy, in fact it was blowing in through the cracks. There was a very nice pond on the grounds, unfortunately the bridge to it was closed. The breakfast was very simple, the eggs on offer were good. Unfortunately, the adjoining restaurant was mediocre at best, although rather cheap. On the first evening, the fillet of beef was completely overcooked, although it was ordered medium. This was exchanged without complaint and the bottle of wine was not charged, but unfortunately the second was only slightly better. On the second day, I wanted to order Merluza with a risotto with champions instead of the quinoa risotto, but unfortunately it was not possible to change this. However, I was offered to order Merluza from the grill and the second main course (including salmon) at full price! An alternative is almost impossible, unfortunately the nearest restaurant is about 30 kilometres away.
• Wies (10/5): I wish I had the time to stay longer! - Beautiful hotel in lovely gardens/park. Very clean and comfortable room, excellent shower. Delicious evening meal in restaurant. And super helpful staff. Nothing to dislike!
• Joshua (8/5): Very good -
• Francis (9/5): No Wi-Fi in most rooms and the property needs a refresh - Views are amazing. It needs renovation & the Wi-Fi doesn't reach most rooms.
• Cimino (10/5): Exceptional -
• Matheus (8/5): Very good -
• Ramesh (7/5): Good - Bathrooms were very congested Bathrooms and bugs
• Lopez (2/5): It was an upsetting experience - The place look nice, but not time to explore. Maybe the amenities are wonderful, we don’t know. But definitely not our room. We paid for triple room 210$, and the rooms don’t have WiFi, the heater was making water noise all night, like a tap open, the flush of the toilet got stuck; the blinds where broken, and also a cut in the head of one of the beds. No little fridge, no kettle, no coffe maker, quite spartan room.
• AMAL (6/5): - in a remote area and inflexible
• Cimino (10/5): It was a beautifully designed building....the experience was awesome. The grounds were beautiful. - The food was excellent. So.was the service. My bed was a Twin so too small.
• Pavlos (7/5): Spacious rooms with stunning views, but service could be more accommodating - The views and setting are wonderful, with lovely grounds perfect for a short walk. The rooms are spacious and offer stunning views. We stayed here for a business meeting/conference, but there were a few challenges during our stay. WiFi was only available in the lobby, and initially, my request for a quiet room to take a meeting was declined, though they eventually accommodated me after some persistence. My room also experienced flooding, which the staff resolved, but I was without a room for six hours. Later, we tried to get a drink at the bar at 11:01 PM, but it had closed at 11:00 PM with no flexibility. Lastly, while lunch was provided, it was not up to expectations, to put it mildly.

Photos