Fraser Residence River Promenade, Singapore
Location: 5 Jiak Kim Street, Singapore, sg
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious 5-Star Accommodation
Located just 1.9 km from Sri Mariamman Temple, Fraser Residence River Promenade, Singapore offers a sustainable 5-star experience in the heart of Robertson Quay. Enjoy top-notch amenities including a restaurant, 24-hour front desk, and free WiFi.
Fully Equipped Units
Indulge in comfort with air-conditioned bedunits and a modern kitchenette complete with a fridge and stovetop. Each unit also features a convenient desk for work or leisure.
Relaxing Garden and Bar
Unwind in the tranquil garden or sip on your favorite drink at the on-site bar. Whether you're here for business or leisure, Fraser Residence River Promenade has something for everyone.
Book your stay now at Fraser Residence River Promenade for a truly unforgettable experience in Singapore.
Important Information
Please present the same credit card used to guarantee your booking when checking in/ making payment at the property.
Please note that hotel may contact the cardholder for verification purposes.
The name on the credit card used for the booking should correspond to the guest staying at the property.
A prepayment deposit of one night's room charge at least one day before the date of arrival is required to secure an early check-in.
Pending the deposit, early check-ins and late check-outs will be subject to the apartment's availability. Charges apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo identification and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Fraser Residence River Promenade, Singapore in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Please note that dishwashing services are not included in our offering.
Housekeeping services are provided 3 times per week, excluding Sundays and Public Holidays.
For short stays will include housekeeping service three (3) times per week.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Pets allowed
- Lift / Elevator
- Safety deposit box
- Non-smoking throughout
- Outdoor furniture
- Invoice provided
- Key access
- 24-hour security
- Key card access
- Happy hour
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Exercise/lap pool
- Swimming nearby
Rooms Available
-
Studio Deluxe, Lounge Access
The double room's kitchenette is available for cooking and storing food. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Kitchenette
- Private bathroom
-
Studio Executive, Lounge Access
The double room's kitchenette is available for cooking and storing food. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Kitchenette
- Private bathroom
-
Studio Premier, Lounge Access
The double room's kitchenette is available for cooking and storing food. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Kitchenette
- Private bathroom
-
One-Bedroom Deluxe, Lounge Access
The double room's kitchenette is available for cooking and storing food. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Kitchenette
- Private bathroom
-
One-Bedroom Premier, Lounge Access
The double room's kitchenette is available for cooking and storing food. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Kitchenette
- Private bathroom
-
One-Bedroom Executive, Lounge Access
The double room's kitchenette is available for cooking and storing food. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Kitchenette
- Private bathroom
Guest Reviews
- Dylan (10/5): -
- Jennifer (9/5): Very homely property for our Singapore stays … highly recommend - Fraser’s is superbly located on the river - fabulous walking, great eateries and the MRT all very close by,
The rooms are fabulous with lovely views over the river.
Staff are exceptional - friendly & professional.
- KAZUSHI (10/5): -
- Gerry (6/5): It was too far from ‘everything’. - Nothin Everything.
- Martin (8/5): Apartment clean, location good, fair value for money - Room was reasonably comfortable, pool good, gym sufficient, pleasant river walks close by, as was rail network, easy to use as was hire car services. Room a little small, lacking comfortable seating, the fitted bench was way to long ( seating for 6 plus?) and poorly padded. Lack of practical storage space. bedside light that couldn't be turned off except by pulling out the wall plug. Breakfast food choices were adequate , but choice somewhat limited.
- Keiko (9/5): 多分リピートします - 総じて良かったです。静かでのんびり出来ました。川沿いを朝歩くのは本当に気持ちが良かったです。近くのホーカーにはミシュランを獲得したワンタンがあり、すごく美味しかったです。隣にあるヤンキーチキンライスも美味しかった。
ホテルは清潔で混んでおらず、朝やハッピーアワーもゆったりのんびりとみんながそれぞれ過ごしている感じでした。ビールと白ワインはちゃんと冷えていて、量もたっぷりありました。お酒の揃い方は概ね写真通りかと。部屋には赤ワインボトルがついており驚きました。シンガポールはお酒がとても高いのでこれらのお酒の潤沢さは大変ありがたいと思いました。プールサイドでワインやビールを飲みながら何も考えない時間をゆったり過ごす事ができて本当にリフレッシュ出来ました。汗ばむ事が多いのでドラム式洗濯機乾燥機と浄水器が部屋にあるのも本当に良かった。
ホテルスタッフは清掃係含めて気持ちよく接して下さいました。帰国してから忘れ物に気づき、無事着払いで返送を手伝ってもらいました。ありがとうございました。 ここを選んだ決め手はラウンジアクセスと洗濯機、浄水器だったのですが、食事のバリエーションは口コミ通りです。朝はともかく、特にカクテルタイムの軽食は温かいものは基本全くないか、あっても冷凍食品レベルなので期待ゼロにしておく方がいいです。飲食に関するサービスレベルが落ちている事を示唆する様子が見える(炭酸水サーバが使用停止になっているなど)ので、多分ホテル開設当初はもっと良かったのではないかと思いました。部屋にあるカプセルタイプのコーヒーは私の好みではなかったです。ロビーにあるコーヒーは美味しかったので良かったです。ハウスキーピングが毎日ではないのですが、振り返って見ると問題ありませんでした。アメニティの質も含めてトータルで考えると5つ星には多少疑問ですが、これも長期滞在型ホテルとリゾートホテルで持つべき期待値が違うという事だと思います。色々書きましたが、私はこのホテルでトータルとても良い経験をしたので多分リピートすると思います。
- Yustina (9/5): Comfortable and pleasant stay - It’s a serviced apartment which has all the amenities of home. Every appliance in the room is of very good quality brand. The pool is lovely, water temperature is just right. Complimentary breakfast, evening snacks and all day beverages are definitely a plus. Best of all, the staff are friendly and helpful especially the 2 ladies at the front desk. If I have to be picky, I would say it’s the location. Singapore is so humid and the nearest shopping mall is Great World. It’s more than 10 minute walk for me. Other than the above, everything else is excellent
- Bignell (9/5): -
- Miriam (10/5): Excellent! - Great breakfast, location close to the restaurants and MRT, snacks in the afternoon were a nice touch. Everything was nice and modern, comfortable bedsheets and pillows, comfortable bed.
- Lisa (10/5): PARFAIT - Tout ! L'emplacement, le petit déjeuner, l'apéritif du soir, l'accueil, la chambre, les équipements ...
Tout était parfait !
J'y séjournerai de nouveau avec grand plaisir ! Rien tout était impeccable
- Stefanie (10/5): -
- AnshulGupta828 (9/5): Wonderful Serviced Apartments Centrally Located In Singapore - The property was centrally located with easy access to restaurants, malls, parks and the MRT. The rooms were clean and well-maintained, and equipped with all essential amenities. The breakfast spread was decent, and the 24/7 access to free coffee and juices was a huge plus. We were travelling with a toddler, and it was a very convenient stay for us. The staff was very accommodating and helpful, and they allowed us early check-in and late check-out when asked for. Nothing major. Just that the room we stayed in was a bit on the smaller side, and the translucent bathroom and toilet doors were a tad bit inconvenient.
- van wijk (9/5): Uitstekend bevallen met name door de ligging, hygiene, vriendelijk personeel etc. - De locatie van het verblijf is ons uitstekend bevallen. Fraai uitzicht en nabij de metro. Centraal gelegen en vriendelijk personeel. Kamers worden 3x per week schoongemaakt en zijn van alle gemakken voorzien Het enige wat ter verbetering is het ontbijt. Uiteraard is dit persoonlijk, maar we vonden dat het aanbod wat beperkt was voor de gemiddelde Europeaan.
- Andre (10/5): A cosy comfortable start for settling down in Singapore - We had a month’s stay for work and leisure. This is our first long stay in Singapore. I’m happy I found Fraser by the river! The service crew and manager are very professional and warm-hearted. The breakfast with sufficient variety combined east and west did cater for us well. Our room has been always cleaned so comfy with pleasant smell. Minutes walk to the mall (connected to MRT) we enjoyed different food and snacks each time. Swimming pool and gym very spacious and peaceful to use. Everyday before evening they serve free drinks and snacks. We just feel so homey and thanks again for your hospitality! Nothing really makes me type
- Robyn (10/5): Location exceptional as are the staff - The staff the most. Roderick and Thulasi especially. Exceptional service from very kind beautiful staff Nothing
- Aivars (9/5): Comfortable, home-like stay with a great location and genuinely warm, attentive staff. - The location is convenient, making it easy to get around the city, and the staff stand out for their warm and attentive hospitality. Guests are treated with care and respect, which adds a personal touch to the overall experience. One area that could be improved is the breakfast. While it’s decent, the selection feels a bit limited. Adding more variety, including different styles of eggs instead of just boiled ones each day, would make a noticeable difference.
- Douglas (9/5): - Location excellent and a good space for a working holiday
Thoroughly enjoyed our 5th visit ! Nil
- Adi (10/5): -
- Elizabeth (9/5): Comfortable and relaxing. The staff were above excellent going beyond our expectations. - It was a quiet space amongst the hustle and bustle. Nothing.
- Wendy (9/5): pleasant and with metro nearby was very handy to us. loved seeing the otters in Singapore River - Breakfast was adequate. Bigger range of fresh fruit would have been nice ...... had watermelon and paw paw, and on our last day there were bananas - YEAH Would have liked a room with view to the river and not the walkway that was quite busy with people going past.
- Lauren (10/5): Perfect stay in Singapore. Could recommend it more! - Excellent location and beautiful property. The staff were so friendly and kind. Really enjoyed my stay and would be back again! The happy hour is a lovely touch and the pool and gym are great. Appliances are quality as well. Nothing
- Magnusson (10/5): - Love the place, the only thing is that the room was smaller then I expected also not enough space for our bags and clothes.
Location is perfect and you feel the city vibe, but you are on the side.
Thank you if we go again then we will book this again.
- Maximilian (8/5): Kleine aber feine Zimmer. Sehr schönes Hotel mit besster Lage - Sehr gute Lage, sehr höfliches Personal und sehr schönes Ambiente. Leider hat es keinen Kleiderschrank gegeben.
Die Zimmer sind zwar ausreichend Aber dennoch etwas zu klein für zwei Personen.
Frühstück war gut aber leider zu wenig Auswahl.
- Virginie (9/5): -
- Kevin (9/5): Supremely comfortable, excellent service. -
- Nel (10/5): - Excellent location. Friendly staff. Great facilities. Value for money.
- Jayne (10/5): Excellent location and fabulous afternoon drinks - Brilliant location, just round the corner from the Great world MRT station.
The afternoon cocktails and snacks were brilliant and saved us a fortune on drinks. The breakfast is continental which was plenty enough for us.
- Urs (9/5): -
- Preeti (10/5): -
- Raishah Loftus (10/5): -
- Gabriel (9/5): - La situación y el personal.
- Jacinta (10/5): We loved our stay, the staff were friendly and helpful. The amentites and our room were great. Enjoyed the breakfast eac - The location was amazing, close to everything. Our room was comfortable and clean with everything we needed available.
- Sally (9/5): - Staff were exceptional Not many vegetarian or vegan options
- Schwarz (10/5): Super! - Sauberkeit des Hotels und der Zimmer, Ausstattung,die Lage. Personal ist sehr höflich, freundlich und hilfsbereit. Uns hat alles sehr gut gefallen. Das Einzige ,es wäre gut wenn mehr Ablageflächen im Zimmer gäbe. Man kann seine Sachen sehr schlecht verräumen. Und ein Wäscheständer wäre auch nicht schlecht.
- Jana (10/5): Sehr schönes kleineres Hotel, sehr zu empfehlen - Das Hotel ist sehr gut gelegen, relativ zentral für alle Ausflüge. Bus und Bahn direkt in der Nähe. Restaurants und Geschäfte ebenfalls.
Die Zimmer sind modern und gut ausgestattet, Pool und Fitnessraum sind vorhanden. Nachmittags gibt es Snacks und Getränke in der Lobby. Das Personal ist sehr freundlich.
- Vågen (9/5): Flott beliggenhet og bra fasiliteter og hyggelig service - God frokost, supert med vaskemaskin på rommet. Romslige rom, herlig dusj. Veldig hyggelig personale. Bra Internett dekning. Ok treningsrom Savnet eggerøre/omelett til frokost, samt appelsinjuice.
- Anne (10/5): - Amazing place to stay everything was perfect staff are extremely helpful close to the river bars and restaurants afternoon tea in the lobby was a bonus highly recommend this place when in Singapore a huge thankyou to Komathu helped us for the week she was amazing thanks again Fraser Residence Nothing to not like it was perfect
- WaWaWill (10/5): -
- JonHH (9/5): Lovely stay by the Singapore River - Overall a really nice place in a good quiet location by the Singapore River. It is pleasant to take a walk along the river down to the Marina.Excellent pool. Room was not big but well equipped and comfortable. The afternoon drinks and snacks were great. My partner found the bed too stiff, I found it just fine. The staff could perhaps have explained how housekeeping worked a bit better. The bed was not made up every day like we would have expected. The music in the living room could be a bit more quiet during day hours.
- Margaret (10/5): Außergewöhnliche Aufenthalt - Super Lage am Fluss , so kann man auch zu Fuß viele Attraktionen erreichen oder mit dem nah gelegenen Tram. Tolles Frühstück und zwischen 17.00-19.00 klein Snack mit Wein , Bier oder anderen Getränken .
Man konnte auch Fahrräder ausleihen . Und in einem 27 m langen Becken schwimmen. Viel zu kurz .
- Karin (10/5): Wir hatten einen sehr schönen Aufenthalt in diesem Hotel - Das Appartement war sehr gut ausgestattet, Pool war vorhanden und das Frühstück war gut so wie Happy Hour war auch sehr gut!
- René (10/5): -
- Sam (10/5): Great property. Great location. Free evening drinks and food was a huge surprise. Very impressed with that. - Everything. The property exceeded all expectations. Nothing.
- Natasha (10/5): -
- Sergey (9/5): - Очень приличный отель, тихий, в номерах есть все, даже фен Dyson и колонка Bang & Olufsen. Расположен на набережной реки, в которой живет семья выдр. До метро метров 300, через проход в метро можно попасть в большой шопинг центр с большим супермаркетом. Есть бесплатный буфет с 16-18:00 с вином. Вообщем остановится на несколько дней советую! Скудный выбор на завтрак, но наестся можно
- Thomas (8/5): -
- Lutz W. (10/5): Ruheoase am Fluss - Die Lage am Fluss in ruhiger Umgebung war perfekt um fußläufig alle Sehenswürdigkeiten zu erkunden. Eine perfekte Ruheoase aufgrund seiner kleinen Größe mit schönen Appartements, tollem Service und entspannter Atmosphäre. Es gab nichts was uns nicht gefallen hat.
- Katherine (9/5): -
- Lester (7/5): -
- Anne (8/5): - Öffentliche Verkehrsmittel nahebei. sehr freundliches Personal. Zimmer klein, aber sehr gut ausgestattet. Waschtrockner inkl. Waschpulver. Der elektrische Luft-Entfeuchter war uns zu laut. Pool gepflegt und gut versorgt. Nicht soviel Abwechslung beim Frühstück.
- Nadezhda (10/5): -
- Axel (9/5): Gerne immer wieder! - Zentral und ruhig Gibt nichts zu beanstanden
- Anne (10/5): - Tolle Ausstattung mit Kitchenette und Waschmaschine/ Trockner. Super Lage am Fluss. Kleines individuelles Hotel, das alte mit neuer Architektur perfekt mischt. Toll war auch der kostenlose Nachmittagssnack. Selbstredend mit unglaublich netten und hilfsbereiten Personal. Jederzeit wieder!! Nichts. 😉
- Miranda (10/5): - Staff were extremely friendly , the lounge room facility was a nice change to my usual travel. Bedding and sheets were amazing. Love the air purifier and Dyson hairdryer 🙌🏻
- Jutta (10/5): Perfekt - Wunderbares Ambiente
- Talena (10/5): -
- Hanno (10/5): Super Aufenthalt Singapur - Kostenloser Kaffee ,Saft,Nachmittags kleine Snaks.Pool ,Lage Keine Mängel
- Bren Jen (9/5): Fab facility with personal touches, better than an overly busy hotel, good for longer stay - Roderick is a wonderful ambassador for the hotel chain as well as this specific hotel. His cultural sightseeing suggestions were ideal for us as repeat S'Pore visitors. By example, he is training the staff to a high professional and personal level.
Hotel is quiet, super clean, lovely location, short walk to mall and MRT station. Loved the insuite washer, quality bed linens and coffee machines. Wished we had tried the bicycles. Allot of areas for computer work. -Minor comment - hesitate to raise this - although the breakfasts were interesting in a good way and quite adequate yet evening snacks were inconsistent quality and replenishment. Drinks decent enough. Would say either do it well or not at all.
-One guest kept leaving his dirty dishes behind and used his fingers to touch food. Instructions were clear at checkin about placement of used dishes/glasses.
-Some lounge areas were occupied with temporary events/special clients and there were no signs to make regular guests aware of that. Again, minor issue.
- Alexander (9/5): Great place for medium to longer stays in an amazingly quiet and serene central location - We chose this property mostly for the location and it didn't disappoint. Right on the river within walking distance of downtown in a very quiet, clean and well connected area to public transportation. A welcome and cute bonus was the Bishan otter family living nearby which provided smiles and urban connection to nature as nowhere else.
Rooms are great with excellent facilities and you would prefer to have one on a higher floor and overlooking the river for the best experience. Not nearly as tall as most other hotels in the city, just 4 stories high, but this is what makes it even more special and connected to the garden-city.
Excellent lounge and pool area with snacks and drinks every evening to kick off your late walk around the city.
Breakfast is modest but more than enough to experience later the rich local variety of foods and street delights.
Welcoming and friendly staff to address all the questions you might have.
In brief - amazing and highly recommended. As it's a residential style accommodation with studio-like rooms - there's a bit of a trade-off between kitchenette and smaller bathroom facilities as well as limited storage spaces for your clothes and belongings. For shorter stays shouldn't be a problem at all.
Aircon and dehumidifier should constantly be in operation to avoid quick liquifaction of everything and can get noisier than tolerable.
- Dmitriy (10/5): -
- Luis A Villacreses (9/5): -
- Aye See (10/5): - Great location. Comfortable room. Lots of dining options nearby. Esp love cocktail time. Thought it was a bit odd to have to return our food trays after every meal. Saving on staff cost is not the same as sustainable practice.
- David (9/5): -
- Merve (10/5): -
- RAFFI (8/5): Top! - Le vrai plus : apéritif dînatoire offert tous les soirs ! La situation géographique
- kiran (10/5): A fabulous ‘home away from home’ stay in our favourite country in the world…. Thank you Fraser residence …we will be bac - Lovely quiet location along the river…. you’d never know you were walking distance to downtown.
Fabulously clean.
Good breakfast with an addition of free snacks between 5 and 7 pm.
Great multi use area for breakfast and workspace.
Free bicycles to make journey times even more favourable.
Lovely clean showers and toiletry brand ‘1969’.
High-end accessories for that added touch. Nothing!
Only a suggestion….
could be a little bit more greenery around the pool and dining area to give us that lush Singaporean rainforest vibe & the benefit of privacy☝️
- Audrey (10/5): Fraser Residences are beautiful, well equipped suites, perfect when you’re staying for a few days. Lovely quiet location - Fraser Residences are in a quieter area in Singapore, up the river from Clark Quay. Beautiful residences and fully equipped . Our room was stunning, beautiful decor with a ‘hidden laundry’, (very useful if you’re there for a few days), Dyson hairdryer, modern bathroom, desk area, coffee machine, TV and small neat kitchen area. Everything you could want ! Included in our stay was breakfast and evening canapés and drinks. For breakfast there was always a hot option, tea, coffee, juices, toast and various other continental breakfast options. In the evening there were small plate options, cheeseboard, wines, spirits and various soft drinks to help yourself. These were set out on the large island at the bar area for everyone to help themselves. You could sit inside or outside near the pool area. We chose to sit outside which was lovely in the evening.
Roderick, the manager was there to meet us on arrival and make sure everything was comfortable for our stay. He was always around to help in any way. He is an asset to the hotel for his exemplary service. All the staff were very friendly and lovely. I would not hesitate to stay here again.
- Laura (10/5): - Location was lovely! Enjoyed cycling to the marina at night on the free bikes. This took us around 15 mins to cycle. Otherwise walking is about 35 mins walk to the marina :) The 5 o’clock snacks were fantastic and it’s got a great, stylish space to work too
- Gary (10/5): The team at Fraser Residence are so professional, yet very friendly and nothing is too much trouble. - The location and rooms are amazing Nothing
- Uwe (8/5): Durch die Lage für einen kurzen Städtetrip geeignet - Die Lage Ambiente der Zimmer, Frühstück sehr einfach und wenig Auswahl, Ambiente der Örtlichkeit war eher Büro, Tische nicht gesäubert nach dem letzten Gast, keine Schränke im Zimmer
- Gisela (9/5): Sehr schöner Aufenthalt, ist empfehlenswert - Lage super, Unterkunft auch sehr gut, Frühstück etwas spartanisch daher ausbaufähig, Nachmittags Snack super.
Insgesamt sehr empfehlenswert! Frühstück könnte etwas variabler sein. Es wäre schön wenn man auch abends in der Lounge noch etwas gegen Bezahlung trinken könnte.
- Pi Wen (9/5): -
- Daniel (10/5): -
- Hanno (9/5): Singapur 26 - Tee und Kaffee den ganzen Tag kostenlos zur Verfügung.17 bis 19 Uhr kleine Häppchen und alkoholische Getränke auch kostenlos.Pool den ganzen Tag benutzen.Kurzer Weg zu Restaurants und der MRT. Am Pool zuwenig Liegen und keine Sonnenschirme.
- Matthias (10/5): -
- Martin (10/5): Stylish accommodation in a great location. Highlighting Recommended. - A great combination of modern and characterful accommodation. Excellent location on Robertson Quay, giving direct access to the riverside footpaths. The complementary bicycles and drinks/snacks were both very much appreciated. The hotel staff were top notch. Good pool, but a couple more loungers would have been useful at busier times.
- HELMUT (9/5): - Die Lage und der Service.
- Jennifer (10/5): - Our second time staying at Fraser Residence River Promenade. Staff went out of their way to make our stay memorable. Highly recommend.
- Nia (10/5): -
- Djordje (9/5): -
- John (10/5): -
- Ming Zhu (8/5): Great staycation with pet - They allow pets Service of the manager was curious, somehow got the vibe that I was supposed to treat him as a superior, probably because I looked young.
- Chern Wey (10/5): When visiting family in Singapore the Fraser River residences is the ONLY play we will stay. - The room, staff, amenities, and location is exceptional. The complimentary breakfast (including unlimited coffee) and Happy Hour hors d'oeuvres (with various alcoholic beverages) was outstanding.
The main lobby/lounge is a perfect balance between comfort and productive for those who tend to work on laptops throughout the day (e.g. quiet, cooling, and peaceful).
It is in a perfect location between the Great World mall and Clarke Quay and easily accessible by foot, bicycle, or the various MRT entry points.
- Matthew Van Niekerk (4/5): - The hotel is nice and offers ample working space. Rooms are well appointed and spacious for Singapore. Location is convenient with lots of dining options close by and shopping if you are staying for a while. Breakfast is included but is a very limited/sad selection. Same spread of limited options (hope you like hard boiled eggs and granola) and when you are staying for weeks in a row, it gets repetitive/mundane fast.
Moments of truth like a family medical emergency requiring immediate departure are where companies either shine or fail dramatically. In this regard, unfortunately, all the great things about the accommodation were replaced by a completely unsympathetic policy and unfriendly staff. Got the news that no traveller wants to get, accident back home and spouse is in hospital. I informed reception that I needed to check out early due to medical emergency back home and before I could hand my key over, the staff were very insistent that I would be charged the complete amount and no refund would be provided. No, "Sorry to hear that", "I hope everything is ok" or "can we help you to get to the airport" or "can we assist you in arranging return travel". Just we will charge the full amount. I did not even ask, but the receptionist (i suppose wanting to proactively address the question she was anticipating) felt it most appropriate to clarify their early check out policy. My thoughts were all about how to get home as quickly as possible and praying that things were going ok back home. Could not have cared less about the policy at that moment. Left immediately and will use an alternative accommodation during my next trip.
- Giedrė (10/5): - It would be nice to have balconies in the rooms.
- Feredrica (9/5): -
- Sharon (9/5): - The location was good and the stuff made sure my stay was comfortable The location was good and the stuff made sure my stay was comfortable
- Rachel (9/5): Fantastic hotel - Beautiful unique designed hotel. Staff very friendly. Breakfast and evening drinks were lovely and a good choice. Nice area near to an underground station. Room was well equipped even with its own washing machine. Perhaps include an iron and ironing board in the rooms
- Patrick (9/5): - Le design de l'hôtel est original et sa localisation le long de la rivière est pratique (beaucoup de restaurants proches).
L'équipement de la chambre est très complet.
Un happy hour est offert tous les soirs par l'hôtel.
La piscine est très belle. Le petit-déjeuner est un peu décevant.
- Isabel (9/5): Tolle Lage. Wir haben vieles mit den Mieträdern entdecken können. - Tolle Lage. Langweiliges Frühstück.
- ORNA (10/5): -
- Gina (10/5): - Very spacious room, with well-equipped gym and an outdoor pool.
Love the breakfast and the afternoon tea with snacks
The location is beside the river so you can always take a walk along the river
- Vlatkovic (9/5): -
- brigitte (9/5): -
- Hans Jürgen (9/5): - Sehr freundliches, hilfsbereites Personal. Der neue Duty Manager ist besonders hervorzuheben. Die zentrale und sehr ruhige Lage und Anbindung an öffentlichen Nahverkehr sind perfekt für jedwede Unternehmung in Singapur. Wir waren nicht zum ersten Mal in dieser Unterkunft. Auf hohem Niveau erfüllt sie nach wie vor unsere Erwartungen. Wir mögen die große Lobby in den traditionellen, hervorragend restaurierten ehemaligen Warehouses; dort werden auch Frühstück und Snacks präsentiert, man kann dort verweilen...prima. Von dort hatte man einen tollen Blick auf den Singapore River, dem das Haus auch den Namen verdankt. Diese gesamte Blickachse wurde nun innerhalb der Lobby mit Büroräumen geschlossen, die zwar sehr homogen das Interieur der Lobby aufgreifen, die man auch nicht einsehen kann, den loftartigen Charakter der großen Lobby jedoch verdunkeln und das Highlight, nämlich den Blick auf den Fluß, versperren. Das ist eine unattraktive Veränderung und aus unserer Sicht großer Negativpunkt!
- Louise (10/5): relaxing and convenient - The thoughtful features like filtered water in the room, a glass water bottle to take out with you during the day, hessian shopping bags and the self serve lounge room area with drinks and the snacks and alcohol in the evening. washing machine in the room was also handy ad good selection of TV Channels. The staff were friendly and helpful and the manager greeted us each morning at breakfast and was always willing to chat and offer recommendations or assistance. The location was good in close reach to transport and a lovely canal lined with restaurants and where we even spotted wild otters. the only thing was the lighting in the bathroom was a little dark above the mirror and without another mirror in the room it was a little tricky to do makeup
- Sally (10/5): -
- amankwah opoku (10/5): Excellent - It was clean and the customer service was on point Everything was perfect
- Simon (9/5): -
- BIJOU (10/5): -
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