Bay Luxury Hanoi Hotel

Location: 9 Phố Nguyễn Trường Tộ, Ba Dinh, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Staff adhere to local safety protocols
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• Invoice provided
• Smoke alarms
• Access to health care professionals
• Face masks for guests available
• Security alarm
• Thermometers for guests provided by property
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Bicycle-friendly property
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Queen Room

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed

• King Room with Garden View

  Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a wardrobe, a safe deposit box, parquet floors as well as city views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Family Room with Bath

  Featuring free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with cable channels, a wardrobe, a safe deposit box, parquet floors as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Emma (8/5): Comfortable and clean - Convenient location, great price and comfortable room.
• Pino (10/5): -
• Pino (10/5): -
• Kyle (1/5): - The hotel overbooked and asked me to cancel my booking at the last minute. The hotel overbooked and asked me to cancel my booking at the last minute.
• Souta (10/5): - よかった
• Rochelle (1/5): -
• Samuel Esteban (10/5): It seemed a 5 stars hotel - Very clean Nothing
• Poutiere (7/5): -
• Matt (3/5): -
• Julia (7/5): -
• Shaan (7/5): - The staff where friendly and helpful the room was spacious serviced daily it was central to everything
• Alexis (8/5): -
• JOAQUIN D. MURILLO II (10/5): Very good, highly recommended. Walking distance to every tourist spots. - The location & the price. None
• Ebora (7/5): -
• Akira (10/5): -
• Chung (9/5): -
• Misha (10/5): - Struttura bella, pulita Staff stupendo, cordiale e gentile
• Misha (10/5): - Tutto top, Consigliatissima!
• Alessandra (10/5): - Camera perfetta, letto comodissimo e tutto pulito e in ordine. La camera non è grandissima , ma essenziale, considerata la qualità prezzo di altri hotel più centrali. La posizione è ottima, 10 minuti a piedi e sei circondato da negozi e bancarelle. Bagno grande, perfetto
• Minh Thu (9/5): -
• Misha (10/5): - Ottimo rapporto qualità prezzo
• Pierre (7/5): -
• Ekaterina (8/5): -
• Han Kim (10/5): -
• Han Kim (10/5): -
• Han Kim (10/5): -
• Thien Linh (10/5): -
• Hạnh (8/5): -
• Duyên (8/5): -
• Rico (10/5): -
• Hoàng (5/5): -
• Dwynne (7/5): - Comfortable bed None
• Hoàng (5/5): - Gần nhiều quán ăn Phòng ko được sạch sẽ
• Sergio (8/5): -
• Rico (10/5): Exceptional -
• Quy (8/5): Very good -
• Misha (4/5): Disappointing - The staff was very nice bed the room was crap, double bed created with two single mattresses wich had a hard border so in the middle of the bed was one hard line impossible to sleep on. Secondly the room has no windows, none, and the ventilation is very bad so the room was always damp and humid. The bed sheets where humid, not nice at all for sleep. As a final point, the floor leveling and the shower joints where very bad so after taking a shower the whole bathroom was flooded, lovely waking up in the night to take a shit with your feet in cold water 👍 Would not recommend
• Amy (9/5): Superb - Can’t complain! Very good price :)
• Purtscher (1/5): Bad - They closed the hotel and cancelt my booking without sending back my money!!
• Frederik (10/5): Exceptional - Friendly and helpful staff, the property location was great, rooms were clean.
• Michael (8/5): Great staff, ideal location, and comfortable room. - Great location to countless dining, the Market for shopping and Train Street. The room had a mini fridge, A/C, fan and hot water for showers. The staff were very helpful with arranging our Ha Long Bay cruise, doing our laundry, and directing us to the Train and Market. Would recommend this hotel. The room was a little smaller than expected but still good overall.
• Macdonald (7/5): Great little place for the night. - This hotel is a great value. Very simple and a small room, but great location. There isn't anything I didn't like.
• Nguyen (1/5): Staff is not acceptable. Should not be a hotel. - Tệ/ Bad
• Nguyen (1/5): Bad ever - You can make a resevation, then you come, the hotel will say “NO MORE ROOM” available for check-in and send you to another hotel. The reception will leave you alone at the door without any concern. The bad hotel ever!
• Nguyen (1/5): Cheating hotel - You can make a resevation, then you come, the hotel will say “NO MORE ROOM” available for check-in and send you to another hotel. The reception will leave you alone at the door without any concern. The bad hotel ever!
• Hung (8/5): Very good -
• Key (8/5): Very good -
• Duncan (8/5): Very good -
• Rico (10/5): Exceptional -
• Aliffi (5/5): With some improvements to the room maintenance, it could be a truly outstanding place to stay. - The hotel is situated in a prime location, offering easy access to the city’s attractions, dining, and shopping venues. The staff were friendly and accommodating, doing their best to ensure we had a comfortable stay. The floorboards were peeling away, which detracted from the overall appearance and comfort of the room. Additionally, the toilet doors couldn’t fully open, which was a bit inconvenient. These maintenance issues were disappointing, especially given the hotel’s name and reputation.
• Ashley (7/5): Nice staff, dusty small rooms - The location was okay. The bathroom was spacious and came with toothpaste, shampoo and body wash. Staff was kind and polite despite some confusion with the booking A puff of black dust expelled from the air conditioner when turned on. The room was not cleaned well and every counter surface was covered in dust. The room doesn’t really look much like the picture
• Usma (7/5): The host of the Hotel are lovely. Very hospitable and helpful for any need. got us Skooter on rent. -
• Sim (10/5): Exceptional -
• Shyam (9/5): Superb -
• Jonas (10/5): Exceptional -
• Linda (5/5): Passable - The staff were friendly. There was a lift. Room was very small. The window opened out onto a public hallway. The fridge didn't work and the shower was alternately scalding or icy. The location was unpleasant. Grubby and with very few bars.
• Riera (9/5): Superb -
• Lin (9/5): Superb -
• Ivan (7/5): Good -
• Erik (9/5): Great stay and good location! - Great location and walkable to the Old Quarter and beyond. Nice and helpful staff at your service. Room was nice and tidy with a comfortable bed. Nothing really, we enjoyed our stay.
• Tạ (7/5): Generally it was good place -
• 류 (8/5): Very good -
• 류 (7/5): Very good for the price - The location was good. The staff were friendly, polite and helpful. They arranged a taxi to come pick me up at the airport. The price is very affordable. It could use some cleaning.
• Kien (8/5): facility is good enough. - Blanket is a bit dusty, probably not washed for a while
• Charlie (9/5): Superb - Everything was great but not the shower head. Our shower head needed a clean. The pressure was super powerful, so quite painful.
• Nguyen (8/5): Very good -
• Nguyen (8/5): Very good -
• Nguyen (10/5): Exceptional -
• Jinky (2/5): Worst hotel in Hanoi - None Hotel is old. In the listing, pictures are good. I thought its clean. I upgraded to a room with window. Room and hotel smells musty old. Wasnt able to sleep because the ac in the room is not getting cold! The room is hot so i turned on the electric fan but the fan was so loud you cant sleep! Bathroom has molds! Dirty! No shampoo! Towels are very old with large holes on it! Scared to use it. Handles in the cabinet is broken! Disgusting!
• Nokrek (8/5): Very good -
• David (5/5): Passable - Location was good Bad cleanliness. Old furnitures
• Manoj (7/5): Not bad at all, wanted to extend for another 2 nights but couldn’t get it - Room was good. Bathroom was good. Location was good. Staffs are really nice. WiFi was not working
• Adam (10/5): Exceptional -
• Pavlo (8/5): Very good - Location 10/10. Frendly staff, nice wi-fi
• Andrew (6/5): Pleasant - The staff was responsive. You can leave luggage at the lobby after checkout or before check in. Laundry service is good as well. The internet almost didn't work on the upper floors. After the first day of our stay, we were moved to another room because of a leaking pipe in the bathroom. Both rooms were poorly cleaned. The next day we asked for our room to be cleaned, but only the towels were changed and the room was cleaned, the bathroom looked like it hadn't been cleaned or washed that day. I would also say that these rooms face the road and another hotel, but not the garden.
• Omer (8/5): Very good -
• Andrew (7/5): Good - Great Location, big window Not clean, no one make the room , I’ve had to asking foe new towels,
• Nguyễn (6/5): Pleasant - Staff is friendly The room smells and small, a bit dark. The shower is quite dirty
• Maria (8/5): Not bad at all. - Beds really comfy and big. Lovely size room - big window along one side of the room allowing a lot of sunlight. Shower was perfect. Staff were nice. Good location for walking distance to attractions. The room could have been cleaner. Wasn't too bad, but could do we a good scrub every so often particularly the bathroom. Price may be a little high.
• Dalley (10/5): Fine - It was easy to get to from the airport No window
• Huu (8/5): Very good -
• Nathan (7/5): Good -
• Gerald (6/5): Pleasant -
• Nathan (8/5): Very good -
• Valerie (6/5): Pleasant -
• Piyal (10/5): Exceptional - The property owners were very courteous and respectful There could have been room cleaning service provided every other day
• Thanh (9/5): Superb -
• Lilly (6/5): Good - close to everything you need in Hanoi - Very friendly staff and we felt really safe Ants! There’s a huge ant problem in the two rooms we stayed in, they’re everywhere! Room could do with a proper clean too, floors were a little dirty. But value for money was okay
• Ranadeep (9/5): Superb - Overall good Overall good , more cleancan be done
• Anders (7/5): Good -
• Patrick (8/5): Very good - Good location, always had helpful staff at reception & great value for money Room was a little small for two people and their luggage out and not the fanciest place but you get what you pay for, good value for money.
• Windie (6/5): Poor house-keeping services. - Location is perfect for walking to Old Quarter, Truc Bach Lake and Ho Tay Lake. There are so many restaurants and coffee shops nearby, the convinience store is opposite the hotel. I asked the receptionist for cleaning room when I leave for 2 hours, if they dont have enough time, just clean the trash can and change towels, but they didn't (I stayed for 4 nights) :(.
• George (8/5): Very good -
• Jeff (8/5): This is a nice little hotel in the heart of Hanoi. It’s good value for the money. - Clean room in good location.
• Pamparou (9/5): Superb - Good location, friendly staff and comfy bed ! The air con was a bit noisy
• Alexandra (10/5): Exceptional - Great value for money, nice clean and spacious room with great location as a short distance to walk around the old quarter. Staff are welcoming and helpful, especially Duy who helped us with recommendations in the city. Would definitely stay here again next time in Hanoi.
• Anonymous (8/5): Very good -
• Rico (10/5): Exceptional -
• Jason (8/5): Good value, good location - - big bright room - Comfortable bed (a bit firm, but not hard) - hot shower - good location - street noise, not really noisy all night but horns start honking pretty early in the morning
• Jacknguyen (9/5): Superb -

Photos