Mid Valley Southkey Mall - 24-7 Support - Netflix - Infinity Pool

Location: Persiaran Southkey 1, Johor Bahru, my

Star Rating: 7.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Air conditioning
• Swimming pool
• Hot tub/Jacuzzi
• Sauna
• Non-smoking throughout
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Japanese garden
• Swimming nearby

Rooms Available

• Triple Room

  The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Private bathroom

• One-Bedroom Apartment

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom

• Two-Bedroom Apartment

  The private pool is a top feature of this apartment. The air-conditioned apartment has 2 bedrooms, 2 bathrooms and a kitchen. The apartment's kitchen is available for cooking and storing food. Boasting a balcony, this apartment also features a washing machine and a flat-screen TV. The unit has 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Air conditioning
  • Kitchenette
  • Washing machine
  • Private bathroom
  • Kitchen
  • Private pool

Guest Reviews

• 2010 (10/5): the place was very comfortable and clean , enjoyed the stay -
• Noraini (6/5): Ok ok laa - Near mid valley shopping mall The host not helpful. Two rooms apartment but only 1 parking lot. Should provide extra parking with the RM999 per night chargers.
• Afiz (1/5): -
• Sharmila Devi (8/5): Overall I like the place but the price is quite expensive for the room and kitchen is not as expecte - I like the view , bed and very clean. Netflix can't use not sure why. It will be better to remove the bath tub and to add a rack to hold the shower cream and to have shower with holder. Otherwise all perfect. Bathroom is nice but useless bath tub and no shower holder and no shelf /rack to put the shower gel near to bath.
• Sadek (1/5): Very bad arrangement. Would not recommend to others - the big room and cleanliness. the entry key that we cannot reach to the upper level whereby the lift card key only serve at level 15 instead 25th level. And every now and thn we need to approach the guard to help us. That is ridiculous as for tourist instead the door using a key and we are not been providing any key only the card key for the lift.
• Tan (10/5): Would appreciate a earlier checkking in time to avoid the crowd - Location was very good to nearby amenities Lift is crowded & need allowance for waiting time
• ZULHILMI (7/5): -
• Muhammad (10/5): -
• Ahmad Khairi (8/5): nice location - good location I need to park my car at level 5, takes time
• Irwan (10/5): Good place to stay with family - Value for money and great location Nil
• Yuan (1/5): - Very dirty and scary
• Nur Zarifah (10/5): - Facilities, easy to communicate with PIC, good view nice house Everything good
• Fung Yee (3/5): Poor housekeeping - Toilet is big Filter water Promptly replied via WhatsApp Location Not a proper trained cleaning staff Not enough mugs, only 2 Towels were damp, and not folded properly Shower tap loosen and drop off, hit leg
• alisahbrien (9/5): -
• Guest (9/5): A nice and convenient stay, would recommend - I liked the location and the spacious rooms Everything was fine, only the kitchen area needed a bit more attention
• Rahman (8/5): semua memuaskn - Semua Tiada
• Raheeman (8/5): -
• Sean (10/5): -
• Lim (8/5): -
• Hui (1/5): Is a very sick experiment to stay here! Never will book again! And booking.com must blacklisted this kind of owner never - Never book from this owner again! He seems got many units over here. This property unit B 25-10 is partitioned into 2 room. So the sleeping room corridor is so narrow to enter the room. And the toilet’s ceiling is dripping the water , position really up there of the toilet bowl! So u sit on the toilet bowl, the water dripping. The WiFi of this property totally cannot be used and line over there not good even I wan to use own 5G data also cannot. Ask the owner to settle but not settle at all. The attitude of this owner super sucks! The platform saying 24/7 services, but midnight 12am I call him due to emergency our room door being locked , he never picked up and he got the key for sure but he says even he come over to help me open also need to be charged like locksmith! The locksmith we find come over even says his door also got abit problem, ask us to be more careful handling the door. So the problem is his door , not customer’s problem!
• Sng (1/5): Disappointed - The guard were relatively friendly and directed us to contact the property owner. Beside the property there is a coffee shop which is quite convenient. There is misinformation. This so call “Mid Valley Southkey Mall - 24-7 Support - Netflix - Infinity Pool” is actually inside Mosaic Southkey JB. Mid Valley Southkey only has one accommodation St Giles Hotel. Property doesn’t come with Netflix and high speed wifi as it claims. They never WhatsApp or email me on pre-arrival instructions. When we arrived at the guardhouse, we were rejected from entry because of no QR code due to pre-arrival instructions not given. Property should just rename to Mosaic Southkey JB.
• Niduniaz (10/5): -
• kasdi (1/5): No recommended to stay - Location So bad situation, room so smelly.need do cleaning before stay. Have leaking in bath room.
• Shalini (10/5): - Nice and comfy
• Deliang (5/5): Average lodging - The cleanliness of the toilet was maintained well. Clean and no unpleasant smell Facilities in the apartment was a letdown, 1 of air con controller has no battery. No Netflix as advertised and the tv box was laggy that YouTube can’t be watch.
• Johnson (5/5): Not worth the money - The location was ok. Got a nice view of the city. Washroom contains a body wash and a hand wash. Some kitchen utils are available. Iron, hair dryer and electric kettle were available. The key was kept in the mailbox and the QR to access the door was shared. The sofa cushions were stinky. Bedsheets and towels seem to be old. The bed was blocking the washroom door which made it very difficult to access the washroom. Had to crawl over the bed to go to the washroom. Not suitable for the elderly. The bedroom lights were not working. Only one roll of tissue in the washroom. No toothpaste or tooth brushes. A plastic tube was available instead of a bidet. No place to hang the clothes in the washroom. The commode seat was broken. The plastic cups which were kept in the kitchen cabinet smelled like cigarette. Netflix account wasn’t accessible. Owner doesn’t communicate well. No replies to most of my messages. Only messages whenever he wants to.
• Vivian (1/5): Horrifying and complete disappointment; we moved out the next day! - We booked for 11 nights in August 2025. The property was NOTHING like what was advertised on Booking.com. To get to the one and only bathroom; you have to literally jump over the high bed through the sliding glass door that was stuck in its tracks. The ceiling lights in the bedroom was not working; so it was dark; only lit by the bathroom and some low ambient lights. The living room floor was full of horrible stains and there were plenty of stains on the sofa seats. There was NO WIFI. When we complaint via the whatsap group they have set up; they gave us another one bed apartment on a higher floor in the same building but this new apartment was EVEN WORSE then the last one. There was no real kitchen; just a adhoc cabinet with a small sink; propping up a kettle. The fridge was standalone else where next to the sofa. There was live wires dangling everywhere covered with messy plastic sheets on the walls. The only corridor to the one bedroom measured 54cm in width; utterly ridiculous; this would have been absolutely non-compliant in terms of Fire safety and escape width during a fire or crisis. The entrance lobby was shared with another apartment; and the wall separating that other apartment from ours was thin- we could hear everything thru that wall. We couldn’t even get our big suitcase through that narrow corridor into the bedroom. We slept in that 2nd apartment as it was very late in the night by then to find alternative accommodation. We complaint and asked for a refund as we decided to move out the next day. They offered us another 3rd apartment in a different location completely away and by then we had no faith in this management company- and the photos of the 3rd showed an studio apartment where the bed was in the living room- not what we paid for. We informed them we were moving out and they said Booking dot com was holding on to our payment and that we should pursue the refund with Booking.com- we wrote to Booking. Nothing matched the descriptions and photos of the listing- trip hazard to bathroom; bad horrible stains everywhere and no wifi and bad smells.
• isla maryana (10/5): selesa dan sgt bagus - lokasi yg startegik tiada
• Susan (5/5): -
• Zhihong (10/5): -
• Nor farkhan (10/5): -
• Khandke (6/5): For a short one night stay, this was too much of a run around. Wrong name of the apartment!!! - There was no breakfast at the hotel For starters, the name of the hotel is NOT 'Mid Valley South'. That is how we were going round in bends until someone told us that it is known as MOSAIC Apartments
• agus (1/5): buruk - staff no respon fasilitas semuanya rusak tidak bisa di pakai tv ga bagus, ac ga dingin,
• Wk (8/5): Very good -
• Cheng (5/5): Passable -
• Norsahida (1/5): it was a horrible experience - The process of checking in and parking is not convenient. The place was not as expected. Important facilities are not provided as listed in the ad. The curtain rail in the living room was broken, the access to the bathroom was blocked by the bed, the tv was broken cannot be used. The host didn’t do anything to fix it I had to check out the next day. The beddings and towels are so old it shouldn’t be used for a guests house.Very poor service.
• Siti (1/5): Host under-delivered - Big clean and spacious apartment There was a musky foul smell from the masterbedroom toilet that lingered out to the living room. Mentioned the issue to host, but the host told us to close the toilet door. We had to book another hotel to stay at the last minute as it was impossible to sleep in the musky room. Everyone felt like vomiting. Maintenance is not up-to-date? The door of the toilet sink was also missing Furthermore, what was advertised in booking.com was not delivered. Our family of 5 pax (with children) were given two queen beds and a mat to sleep on when the advert mentioned beds suitable for 6 pax. Host under-delivered. Disappointing. Ask for a refund, but the host went quiet.
• Faezah (1/5): Bad -
• Zakaria (6/5): Pleasant - Close location to Southkey Mall mattress
• Ah (2/5): No more stay at Mosiac because of this terrible host. - As one who travelled to so many countries booking countless times with Booking.com, I cannot think anything worth me praising this place. Even, your "What didn't you like" cannot fill what I have more to share with other coming to book with Booking.com. It should not be allowed to be listed in Booking.com to tarnish both Booking.com and Mid Valley SoutKey. The place "Mid Valley Southkey Mall" is a mispresentation, the address on the Booking.com is not clear that it is not inside the Mid Valley Southkey Mall and I was charged a premium. When I message the host, he replied yes, it is Midvalley Southkey Mall which I should have ask specifically. After I paid, there was no followup by the host even the day before my check in. I have to ask for the information and finally he forward the instruction. The instruction sheet provided to check in is horrible and unclear, which I started to doubt and checked the Google Map. On date of check-in, after many probing, he finally admitted the place is actually Southkey Mosaic Condominium. 1. just to get to the letter box to retrieve the aparment key is so problematic that I have to text and call and the host refused to pick up the call. I managed to enter the area to the letterbox after someone else had gain access to the letterbox room. 2. the carpark lot given initially which I need to inform the security guard was wrong which stated I should park at the basement guest common lot. After I got my keys, the host just deleted his Whatsapps message and gave a new park lot which is solely for the apartment. I had to go to clarify with the security guard. 3. when we reach the apartment the metal gate lock was different from the keys given and I message and called the host who refused to answer and reply. I had to figured out that the keys were for the padlock that was hidden behind the metal gate. I message the host who did not reply anything. 4. while the room was acceptable, a. the area around the toilet bowl was stink. b. there was no towels, for the premium rate, I would expect the bathe and hand towels. Otherwise, state it in Booking.com page. c. Wifi was not stated in the instruction sheet. Again, I have to message the host. When I messaged "No towels ? " followed by "No Wifi" When I ask "No ".
• Weng (1/5): Will not return again - Just near Southkey Was surprise with the cleanliness of the room, the bedsheet is not clean and messy when we step into the property. the towel was on the floor. Hairs all over the floor and not clean .. stain in the cup. The communication between The owner not good at all. just send us a few pictures of instructions and inform just to look for the security guard who English is bad. Overall the stay is bad!
• Eugene (10/5): Exceptional -
• Prakash (10/5): Exceptional -
• Chang (8/5): Very good - Clean and comfortable. The room is not the same as the pictures.
• Jaclyn (9/5): Great stay and fast response from host -
• Andy (10/5): Very good for value for a quick stay with your family there - Host was responsive and adequate essentials for your stay.
• Hadi (10/5): Exceptional -
• Benjo (9/5): Superb -
• Aishu (10/5): Exceptional - Nice Not ce
• Sumitra (4/5): Disappointing - Location The whole unit and toilet was so smelly, access to the bathroom is not convenient. Pillow is so soft Alot of wear and tear. Need major improvement
• Alvin (1/5): Nice pool, got Netflix. Old accommodation, poor air flow - Location wise, close to mall area. Has Netflix, and has a decent pool area for children Fan was not working when we were there, Aircon was barely strong enough to keep the place cool. Luckily it was raining season otherwise it would have been very hot to sleep. Very outdated accommodation.
• William (8/5): Very good -
• Wei (10/5): Exceptional -
• Pei (5/5): Short of toilet paper - Clean Short of toilet paper, I contact the person in charge, He told me to *buy it myself*. We are here for a relaxing vacation, not to help with daily necessities. Another question is, should I buy one roll or a large package? Is there a store that sells only one roll? Or should I carry a large package from the shopping mall? And they refuse to provide me extra pillowcase. The person in charge asked me if it was for an extra person, I explained to him that it was just for hugging during sleep and not for an extra person, because there were extra pillows in the cabinet but *without pillowcase*.
• Monalizaa (10/5): Exceptional - "The house is very beautiful and clean. The management is also very good."
• Tan (8/5): My kids enjoyed the stay a lot - The location has food center for easy meals. It is also near to the shopping mall as well. The facilities in the condo was very good and my children enjoyed the stay. It was also quiet at night and security was good. The car park was very high. It would have been better if I did not have to drive 6 stories to park my car. However, this is the condo rules so I do not think anything can be done.
• Julia (6/5): Pleasant -
• Kasun (10/5): Exceptional - View
• Anas (4/5): Homestay its not ok, because need to check out b4 11am. owner must allow checkOut after 12afternoon -
• Cheryl (8/5): A decent stay at a strategic location - The location is good with a good coffee shop directly beside the residence. It is 15 mins walk to Mid Valley Southkey. Nice pools (infinity pool & a kids water play pool). Prompt response and support from the Airbnb service management thru WhatsApp. The residence is an open Airbnb, with foreigners (mostly Singaporeans) checking in & out daily. Gym equipment is not well maintained. Bring your own towel and water bottle. There are no paper cups provided at the water dispenser. I stayed for 2 nights. The first night was unpleasant, but the booking was promptly corrected for the subsequent night. The prompt response was highly appreciated.
• May (5/5): First night ok, second night was not ok, the unit need to repair and refurbished before renting out again - First night stayed in unit A33-03, a nice cleaned apartment, can tell someone is staying in the unit, there are few pairs of man shoes with sock, slipper and home slippers. There are food in fridge and coffee mixed in drawer. We decided to extend another night but need to book out and book in another unit B23-03, everything seems broken in the unit and not suitable to be rented The Toilet has a drop down window with no curtain
• Nur (7/5): I recently enjoyed my stay at your apartnent and found the experience to be quite pleasant overall. - However, I would like to provide some feedback regarding the check-in and check-out times. The current check-in time is rather late, and the check-out time is too early, which makes it difficult to plan our schedule without feeling rushed. It would greatly enhance the guest experience if the check-in time could be adjusted to 12pm and the check-out time could also be set to 12pm. This adjustment would provide guests with a more relaxed and enjoyable stay. Hope you could take this suggestion in your consideration. Thank you
• Anitha (7/5): not suit for family. - the apartment i stay was A08-06,with nice view. 1) washroom not clean,have fungal on the mosaic. 2) water supply was very bad. 3) owner ask me to check out early before 11am wch is nt fair,while we check in around 6.30pm. while other place check out at 12noon. 4) both room with queen size bed wch is very small n not suit for family .
• Pcatky (1/5): Bad - Room not clean bedsheets never change all is look scary to me i book 2 nights but only 1 night i stay only price is expensive for what i get it
• Hang (4/5): Disappointing - Location The water heater is not safe to use. But still being asked to take video even it would high risk for me. The building management is too complicated. Different processes within few hours. Luckily an old uncle.in management help, credit to him.
• Mei (5/5): Passable -
• Ahmad (8/5): Very good -
• Ron (2/5): Very poor - Booked 2 nights. 1st night - found cockroaches 2nd day - requested refund as we want to find another property to move to. Request was rejected and was offered another unit at same compound. Inconvenient as we can only change the room at 3pm, meaning we have to purposely come back to do the change.
• Farhah (9/5): Superb - Spacious and comfortable, host is very nice, even last minute booking, they are willing to entitle us... eventhough there is some issue with guard.. the host very nice straightaway handle the issue.. sure will repeat when come to JB
• Jiacheng (8/5): Very good - Good experience. ⭐️⭐️⭐️⭐️⭐️ Fast response. ⭐️⭐️⭐️⭐️⭐️ Unit is clean and my kids like it very much.
• Evonne (7/5): overall is good and comfy - spacious master bed mattress need to change imbalance
• Kevin (10/5): Exceptional - The check in was a breeze and good location.
• Ku (8/5): Very good -
• Chung (3/5): Poor - We were assigned a apartment with only one room when it was supposed to be a two bedroom. The unit is not user friendly with no bath rails in the bathroom and a shower that is useless for showering. The wifi signals are so weak the TV is just there for show. The linen are all thread bare and sticky. For the amount we paid we could have stayed comfortably in a hotel. The apartment locks are faulty and we were almost locked out. - as above - Only the support service via WhatsApp is prompt and friendly. That is only about the good thing about this place. I would not recommend to others to stay at this place.. what was advertised on booking.com about this apartment is not the real stuff you get.
• Dorothy (10/5): Clean and convenient accommodation for travelers - Easy process to collect and return keys. The key is safekept in the mailbox for easy access. The apartment is well kept and near mid-valley shopping mall. It is also near the Hai Kah Lang JB Sentosa which is popular to all tourists. Highly recommend to all travelers. Can't think of any. If I have to pick on something, I will say the mattress in the master bedroom is a bit soft.
• Ariana (4/5): No comment - 2 remote control in the room can use and the living also spoilt. To access to get the key and park our vehicle. Security cant find the parking slot for us.
• Nur (9/5): I like the facilities inside the apartment & also the areas around this place. It's easily accessibl - I like the facilities inside the apartment & also the areas around this place. It's easily accessible and short walking distance to the mall. It's not difficult to find this area as a first timer. So far only the water Heater issue which we have experience but after rectification done, there will not be any issues.
• Patrick (7/5): still ok. desipte of some issue. recomended for short term traveller without small children - very close to the shopping mall that we intented to go walkway to the room abit too small, and water heater not very hot.
• Lua (10/5): Exceptional -
• Tiffany (10/5): Exceptional -
• Koh (10/5): 3 Days and 2 nights stay. - 1. Comfortable stay in an apartment for a family of 6. 2. It is conveniently located near mid valley mall. 3. There is a coffee shop downstairs if you need a quick bite or for kopi/teh. Need to bring your rubbish down near the guardroom to dispose rubbish.
• Toh (10/5): Exceptional - Good view, convenient too.
• Karine (1/5): Horrible. Dirty. Bad maintained room. Worst experience with Booking.com - Is so difficult to check in even informed owner 1 hour in advance b4 our arrival & get scolded by the guard. The room is extremely rundown, extremely dirty. Pillow cover torn, towels torn, inserts everywhere & got a lots of cockroach. Bad smell & toilet bowl is bad.. this is the worst experience I have with booking.com.
• Hakim (7/5): Good -
• Lee (8/5): Very good - The bed is good to sleep Na
• Sharon (9/5): Near mid valley southkey, downstair alot of food too. Will come again - Clean and spacious
• Azhar (10/5): Exceptional -
• Kamsiah (5/5): Passable -
• Siti (7/5): Good - Good location,. .Due to some technical issue, QR code not make available. Resulting us to argue and explained with security team every time we need to go in. Understood that they are following the SOP which is good to ensure safety of the guest and tenant. As a sugguestion an alternative should be provided.. i.e. issue us temporary card to say that we are.guest (to put at the car) from when to when.
• Joel (4/5): Don’t stay if you want your blood pressure to go up. Stay if you don’t mind. - It’s near to Mid Valley Southkey The host is terrible. Arrived at 10pm to check in(did mentioned on the app when booing) The host gave me another number to contact when I arrive. When arrived texted the number no reply, didn’t pick up call. Texted the host, host replied half way then didn’t reply. End up is the security guard that registered me, and let me in. The host also gave the security guard the wrong unit(to cross check with mine). Host and the contact didn’t even contact me, until the next day only asked me did I manage to check in. I’ve already check out early in the morning.
• Ku (5/5): Passable -
• Yeamini (5/5): M not satisfied with the money I paid. - It's not kids friendly,d space very small to enter the room from hallway.have rain shower only.really struggle wt small kids.u can see the picture I share.the cleaning stuff left there near to room.have cockroaches too.inform the host,he apology n assure will call pest control.
• Hartini (2/5): Bad experience. Pls see the photo. - Actually nothing. We checked in at 10pm and realise the entire apartment is MOULDY. Even the towels are not really new. And the blankets hv burn marks so its torn. Lucky i stayed for only 1 night. Sadly all. U can see from the photo. And it took me almost 45mins to check in cos the securiry is strict and need a QR code which the person didnt provide and didnt know that the security rules have change.
• Chin (3/5): Poor -
• Magdalene (7/5): Room for improvement - I like the view and close proximity to shopping mall. No curtain in the living room. Can feel the hot sun through the glass. The bed was blocking the toilet entrance. Need climb over bed to get to toilet. Would not be good for family with seniors. Car had to be parked at high floor even though there were many other lots on lower floor. The dining chairs had rough edges, not comfortable. There was a burnt hole in the blanket.
• Hidayah (7/5): Good - Everything is good, facilities okay, clean house, nice host, good environment, easy access and give clear direction to the location.
• Sharidatulazua (8/5): Easy access to bank. Near to Mid-valley mall. Overall very satisfied 😊 -
• Imran (10/5): Exceptional -
• Muhamad (10/5): Exceptional -
• Ganesan (10/5): Exceptional - Seamless check-in.

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