Ami House 1

Location: 14B/ 35/ 135 Đội Cấn, Ngọc Hà, Ba Đình, Hanoi, vn

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Allergy-free room
• Shared kitchen
• Public transport tickets
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Shopping on site
• Television in common areas
• Express check-in
• Snack bar/deli
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Housekeeping on request
• Garage
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Studio

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite features air conditioning, soundproof walls and a flat-screen TV. The unit offers 3 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Bidet
  • Toilet paper

• Deluxe Double Room

  The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a seating area, a wardrobe as well as lake views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Desk
  • Seating Area
  • Toilet
  • Shared toilet
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Tile/marble floor
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard King Room

  Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a seating area, a wardrobe as well as an inner courtyard view. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Shared toilet
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Tile/marble floor
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• An (10/5): - Tung tuyet voi
• Patrick (10/5): - Nice modern and clean hotel in a quiet neighborhood, tung is friendly and has been helpful when I arrived, I recommend this place and thank you tung for your help
• Zhenyu (8/5): -
• Linh (10/5): - Tất cả mọi thứ đều good , Thanks Tùng đã Support……..
• Vuong (10/5): - Nv tên Tùng rất chu đáo
• Hoang (9/5): - Chỗ nghỉ thoải mái lt Hưng nhiệt tình
• Pham Quang (9/5): - Gần trung tâm. Phòng tương đối sạch sẽ. Yên tĩnh. Bạn lễ tân Tùng ok nhé.
• Vũ Hồng (6/5): -
• Cuong (8/5): Thoải mái vui vẽ -
• Manh (10/5): -
• Patrick (9/5): -
• Alex (10/5): Fantastic and great location 10 out of 10 - Hung was the best!!! He was able to check me in quickly and smoothly. Hung even help with my laundry order and was a pleasure to help when I needed tips around the neighborhood. Cool dude! He’s the best! Everything was great!! I stayed on the highest floor which was great and private!
• Nguyễn Hữu (10/5): - Bạn Hưng thân thiện
• Đặng (10/5): Tung - Sạch sẽ ok Ko có j
• Linh (10/5): bạn Hưng support nhiệt tình, mình sẽ quay lại lần sau - bạn Hưng support nhiệt tình, mình sẽ quay lại lần sau
• Huu Vinh (10/5): - Chỗ nghỉ rất thoải mái và sạch sẽ. Bạn Tùng nhân viên hỗ trợ rất nhiệt tình
• Sam (10/5): - Great staff, very attentive and helpful! Room very clean.
• linh (10/5): - Tui thích em lễ tân tên Tùng e nhỏ đáng yêu mà hỗ trợ rất tận tình
• Lê Minh (10/5): -
• Tobia (10/5): - Tung was very helpful and professional
• Zbončák (5/5): -
• Nguyen (10/5): - Phòng ở sạch sẽ tiện nghi có lễ tân Tùng rất chu đáo và nhiệt tình. Sẽ quay lại vào lần sau. Rất đáng để trải nghiệm.
• Rogel (5/5): Too expensive for the quality. -
• giselle (9/5): - Nice and big room. Confortable, the shower is separete the toilet so you don't need to wet everithing when you take a shower. The staff was very nice. Hung help us with the late check in. Good price for money. And was clean You can listen the music of the neighbors.
• Tâm (10/5): - Chỗ nghỉ sạch sẽ, lễ tân tên Tùng chu đáo, thân thiện
• Birkett (10/5): -
• Kuyok (10/5): Tùng & vũ is very goof and helpfull - Tùng and vũ very helpfull and good Nothing
• Kuyok (10/5): - Clean Nothing
• Davide (9/5): Nice hotel, nice location, nice staff - Nice simple room in a very nice calm location where there are no tourists at all. The bed was comfortable and the shower was nice and warm. Tung who worked in the reception was very nice and I could always reach him over WhatsApp if I needed anything. It would have been nice with some more natural light in the room.
• Kamila (8/5): -
• Tùng (10/5): - Phòng rất sạch sẽ ok nha. Em lễ tân Hưng tiếp đón nhiệt tình chu đáo
• Itay (10/5): - Tung was very nice
• Richards (10/5): - The staff They charged me for staying one extra hr after check out
• kubi (8/5): -
• Fender (10/5): - We really liked our host tung and he was very welcome to us and helped us every time when we had questions.
• Birkett (10/5): Enjoyable stay at Ami house - good location and only a short journey into hotspots - helpful staff - good laundry servic - Cleanliness Customer service
• Jean-Marie (10/5): - Très bel hôtel, calme, dans un quartier tranquille
• Hiếu (9/5): - Ok
• Kuyok (10/5): - Very clean & friendly , staff Tung & Vu very good and helpfull , and nice
• Văn (10/5): Tuyệt vời - Nhân viên tên Hưng thân thiện, vui tính, nhiệt tình tiếp đón. Chỗ nghỉ tiện lợi gần khu tham quan, thoải mái giờ giấc , an ninh tuyệt vời.
• Gaetan (10/5): - It was a really welcoming place, Hung was really convenient on all the demand I had.
• Tùng (10/5): - Phòng sạch sẽ ngăn nắp. Bạn lễ tân tên Tùng tiếp đón rất ok
• Stanislas (6/5): Simple ne pas s’attendre à du luxe, le ménage mérite clairement d’être approfondi - L’emplacement est idéal car le calme est présent La propreté des chambres laisse à revoir, les sols était vraiment pas propre et tapis de bain
• Yann (10/5): - The room was spacious, clean, and exactly as shown in the photos. The staff was very friendly, especially Tùng, who was very helpful in guiding me. A nice place to stay! The location is nice (close to the sights) but a bit far from downtown. However, there are restaurants and shops nearby.
• Truong (10/5): -
• Halil Burak (1/5): Never...nunca... không bao giờ SCAMMER - Don't make a reservation. They turned me away. They're scammers. I've been traveling for years. I've stayed in dozens of hotels. This is the first time I've experienced something like this. They ruined my Vietnam vacation. Never, never, never No hagas reserva. Me rechazaron. Son unos estafadores. Llevo años viajando. Me he alojado en docenas de hoteles. Es la primera vez que me pasa algo así. Arruinaron mis vacaciones en Vietnam. Jamás, jamás, jamás. Đừng đặt phòng ở đó. Họ đã từ chối tôi. Họ là những kẻ lừa đảo. Tôi đã đi du lịch nhiều năm rồi. Tôi đã ở hàng chục khách sạn. Đây là lần đầu tiên tôi gặp phải chuyện như thế này. Họ đã phá hỏng kỳ nghỉ ở Việt Nam của tôi. Không bao giờ, không bao giờ, không bao giờ! They confirmed my reservation. Then when I got to the hotel, they said it was full. They left me stranded.
• Tùng (10/5): -
• Sabareesh (10/5): -
• Thành (5/5): -
• Minh (10/5): -
• Josephina (10/5): - De prijs kwaliteit verhouding was erg goes. Ook de receptie was erg behulpzaam! Tùng heeft ons goed geholpen en was erg vriendelijk!
• Nguyễn (8/5): Hài lòng, sẽ quay lại nhưng hy vọng cơ sở vật chất sẽ cải thiện thêm. - Nhân viên tên Hưng. Bạn rất nhiệt tình, hỗ trợ từ lúc nhận phòng, đến lúc dắt xe hoặc là khi phòng gặp sự cố tay nắm cửa. Tay nắm cửa bị hỏng, rèm có những vệt ố mốc, nước bị đọng ở vùng phía chân bồn cầu. Còn lại về tổng quan ổn.
• Yeray E. (2/5): Great location, but very dirty and poorly maintained. - The location is great and the staff are friendly. You can tell the place had a lot of potential — the design and concept are nice, and the photos (likely from when it first opened) look impressive. Not sure where all the positive reviews are coming from. The property has clearly seen better days. The rooftop is closed, and the lobby shown in the photos isn’t usable. The biggest issue was cleanliness: the room was extremely dirty. We found a cockroach in the bed, there was hair everywhere, the sheets didn’t seem to have been washed, the towels were stained, there was dust throughout, and even the drawers were dirty. The toilet also had a strong, unpleasant smell. It’s honestly the dirtiest place we’ve ever stayed in.
• Dominika (4/5): - Lokalizacja całkiem OK. Personel miły i pomocny, pomogli nam z praniem. Czystość- to był najbrudniejszy nocleg podczas naszego 3-tygodniowego pobytu w Wietnamie.
• Dược sĩ (10/5): -
• Guest (10/5): -
• Yen (9/5): Great location and friendly staff - The room was clean and comfortable, and the location was great with plenty of shops and restaurants nearby. The staff were friendly—special thanks to Tùng for a quick and easy check-in!
• Nhu (10/5): - I had a very pleasant stay at this hotel. The room was clean and well-maintained, and it had all the necessary amenities for a comfortable stay. The staff were friendly and welcoming throughout my visit. I especially want to mention Tùng, who was incredibly helpful when we lost my room key—he assisted me quickly and made the situation stress-free. Overall, a great experience, and I would definitely stay here again!
• Louise (10/5): - J’ai adoré, tout était clean et le personnel très agréable Un peu excentré…
• Malin Cecilia (6/5): -
• Daron (5/5): -
• Michal (10/5): To bardzo dobry hotel, polecam. - Hotel wyróżnia się bardzo dobrym standardem, czystością i przyjazną atmosferą. Pokoje są zadbane, wygodne i dobrze wyposażone, co sprawia, że można tu naprawdę odpocząć po dniu zwiedzania. Dużym plusem jest dostępność pralki w hotelu – koszt to około 35 000 VND za kilogram, co jest bardzo wygodnym i praktycznym rozwiązaniem, szczególnie przy dłuższym pobycie. Nic
• Devin (10/5): - - very clean - free water - friendly stuff (Hưng) a bit hard to find as Google maps doesn’t show the exact spot
• Léna (10/5): Reposant - La chambre était propre et spacieuse. Le réceptionniste Hung nous a bien aidé lorsque nous avons eu un problème avec la clim et ce même à minuit.
• Gregor (10/5): Wonderful and relaxing - Good neighborhood, very quiet and peaceful. Nice and friendly staff. Thank you Tung and Vũ for the kind hospitality.
• luxian (10/5): - 什么都很好，前台态度也非常好，很不错的一家酒店
• Maik (10/5): Would definitely stay there again - The property is in a very good location. There a lot of local restaurants with cheap prices and great food around. You will also find some bia hoi places around if you like cheap beer. Our room was spacious and very clean. The bed and pillows were really comfortable. The receptionist Hưng was exceptional. Good fluent english and helped us with all our requests.
• Kenya Zoe (6/5): -
• huynh (10/5): -
• Dang (10/5): Good! - Phòng sạch sẽ, yên tĩnh! Lễ tân tên Tùng thân thiện, chỉ dẫn hữu ích!
• Andrew (5/5): - Location was okay, lift up to each floor in the building. Pictures do not match description, room was unclean, mouldy and uncomfortable. Pictures look to be edited, or taken many years ago. I would skip this and find somewhere else, I grinned and beared it for a few days but wish I hadn't.
• Maksymilian (9/5): -
• Mirja Annalena (10/5): Wonderful place, 100% recommended! - Wonderful place, 100% recommended! My room is very clean and comfortable, spacy and airy with a big window and a view onto the little lake. The location is perfect, it's central but still quiet. And the staff is most lovely! Mr. Tùng was especially friendly and helpful. I feel happy here and if I come back to Hanoi, I will stay again at Ami House. 😊 nothing, it's all perfect
• Hugo (10/5): - Nice quiet place, nice view, helpful, friendly and attentive staff. Thank’s Tung ☺️
• Jérémy (10/5): - The space in the room - also Tung the receptionist was very nice - great experience
• Elisabeth (10/5): Very nice! Great customer service. - The room was nice and comfortable. I especially appreciated Minh (the receptionist) waiting for me to check-in. I took a sleeper bus from Ha Giang and arrived at the property at 4 a.m. Minh was there, pleasant as can be.
• tuanya (10/5): - Minh, a staff member, helped me check in. His service was excellent, and he spoke fluent English. The room was very comfortable and had no unpleasant odors. I would definitely book again next time!
• ahmed (8/5): -
• Tim (10/5): Top - Die Unterkunft war insgesamt wirklich sehr gut und hat unseren Aufenthalt äußerst angenehm gemacht. Alles war sauber, gepflegt und einladend, sodass man sich sofort wohlfühlen konnte. Besonders hervorheben möchten wir jedoch den Service an der Rezeption: Minh war unglaublich freundlich, aufmerksam und stets hilfsbereit. Er hat sich viel Mühe gegeben, alle Fragen zu beantworten und uns bei unseren Anliegen zu unterstützen. Dank ihm haben wir uns besonders gut betreut gefühlt. Wir würden jederzeit gerne wiederkommen! Nix.
• Julien (8/5): Overall pretty good stay, service from the front desk was top notch. - Host was lovely, price was good, location was nice. 24 hr check in and service from front desk was awesome. One night we had no hot water at all, the pillows were moldy (but they were happy to replace them), and the room smelt funny. Also if you are just starting your trip in Vietnam make sure to check pillows everywhere. We didn’t notice the mold until after we had slept one night. It’s very common in Vietnam. I’m writing this review a few weeks after our stay and at 80% of the places we’ve been to there has been mold on pillows.
• Oliver (10/5): - Minh was great.
• Francis (10/5): -
• Magdalena (10/5): - Stosunek ceny do jakosci super!
• benjamin Theodore mervyn (6/5): Just okay,photos misleading a little. - Nice view from room, elevator to my floor and smart tv with easy controls. Great location with lots to see and eat around. Secure parking for bike. Can pay with card ! The room was not clean. There was hairs all over my bed and it felt damp which lead me to believe the cleaning lady had just sprayed the sheets and not changed them from the previous person who stayed in my room. No free water bottles in the room and at this price you would expect it. Only water was 5 floors down and in a different room. Walls covered with suspicious marks even the tv remote felt dirty. I just feel like a refresh of the room could be done and the staff could take a little more care in cleaning to a proper standard.
• Dương (10/5): Ok - Ok
• Emmanuel (3/5): Fotos NO reales - El colchón era cómodo, aunque las sábanas estaban viejas y con agujeros. La habitación era silenciosa. Las fotos del anuncio no son reales, están retocadas con inteligencia artificial. Las paredes están llenas de manchas de humedad. Hay telarañas enormes en los muebles por no haberlos limpiado en meses. Realmente es una estafa, ya que las fotos de los anuncios no tienen nada que ver con la realidad. El recepcionista me trató como un delincuente, pidiéndome el pasaporte en varias ocasiones, y mi vuelo de salida del país, porque no creía que como español no necesitase un visado. Ni siquiera sabía la hora real del check out: me dijo que era a las 11 cuando en Booking ponía a las 12. En el baño había una cucaracha.
• Olavi (9/5): - Huone oli siisti. Pyykki palvelu toimi hyvin. Sijainti on hyvä, paljon kahviloita ja ei juurikaan turisteja. Liikenteen äänet eivät kuuluneet huoneistoon kuten monessa paikassa Hanoissa
• Paul J, Victoria BC (8/5): - Close to both lakes and cafes, stores etc & lady on reception was very kind
• Lucka (9/5): -
• Yến (10/5): Nơi đáng để lưu trú khi đên hà nội - Không gian rộng rãi thoải mái sạch sẽ bạn hưng lễ tân nhiệt tình vui vẻ mọi thứ rất ổn sẽ trở lại khi tới hà nội lần tới
• Natalie (9/5): I had an excellent stay- Hung was so friendly and helpful and made my stay the best it could be. - The proper had a tv with Netflix and YouTube! Really comfy beds. Location a little far.
• Yến (10/5): Rất tốt - Mọi thứ ở đây rất tuyệt vời chúng tôi đến hà nội để thăm khám lại và vô tình đặt được khách sạn này và chúng tôi rất ưng ý với khách sạn và bạn hưng nhân viên lễ tân hỗ trợ khách rất nhiều thái độ rất tốt niềm nở với khách
• Celine (1/5): La propretés ne correspond pas à mes standards - Les photos ne correspondent pas à la réalité. Malgres le tarif très bas le niveau de propreté ne correspond pas du tout à mes standards ( nombreuses traces sur les murs, oreiller moisi, cheveux dans le lit …) À réserver donc au voyageur les plus aventuriers Les photos ne correspondent pas à la réalité. Malgres le tarif très bas le niveau de propreté ne correspond pas du tout à mes standards ( nombreuses traces sur les murs, oreiller moisi, cheveux dans le lit …) À réserver donc au voyageur les plus aventuriers
• Hoàng (10/5): - thoải mái lễ tân hưng nhiệt tình
• Bao Huong Giang (10/5): - Nhân viên lễ tân - Hưng thân thiện, nhiệt tình, vui vẻ. Khách sạn nằm ngay trung tâm. Đi bộ tầm 10p là đến lăng Bác. Xung quanh nhiều hàng quán để ăn uống. Có cửa hàng tiện lợi gần phòng…
• Mai (10/5): Trải nghiệm tốt, phòng sạch sẽ, thoáng mát, bạn Minh lễ tân rất thân thiện hỗ trợ nhiệt tình, nếu có dịp sẽ tiếp tục ủng - Chỗ nghỉ sạch sẽ thoải mái, thơm Không có
• Amelia (1/5): -
• Truong Giang (10/5): - Clean and friendly staff. Minh was a very thoughtful front desk agent.
• Kristoffer (10/5): - Very clean rooms, good location to get around Hanoi and receptionist Minh was very nice and helpful with all our questions and also helped us to extend our stay for 1 night without any problems!
• Lonny (1/5): Don't do it - Want to play Russian roulette with what you might catch from your stay.......The room was dirty, mould in bathroom, on pillows and walls, given an almost empty toilet roll. The Random hair on the pillow, bed bathroom.... nasty. The front desk staff looked through passport ( understand that they require main page and photo, no problems but never have we encountered a accommodation look through passports. The towels were some thing you'd clean the floor with. Pictures deceiving. You can do and get better. Stay safe out there kids ✌🏻

Photos