The Pearl on Southbank -City & Yarra River View221

Location: 9 Power Street, Melbourne, au

Star Rating: 7.9 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Offsite parking discounted rates available
• Air conditioning
• Lift / Elevator
• Non-smoking throughout
• Invoice provided
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Covered parking

Rooms Available

• Two-Bedroom Apartment

  The spacious apartment has 2 bedrooms and 2 bathrooms with a shower and free toiletries. A kitchen fitted with a refrigerator, a dishwasher and an oven is available for cooking and storing food. The air-conditioned apartment offers a flat-screen TV, a washing machine, a wardrobe, tumble dryer as well as city views. The unit has 2 beds and 1 futon.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Lucas (2/5): Disappointed - Location and view The place was very dirty and smells of mould, the floors were soaked with dirty brown water from a dishwasher leak
• James (8/5): Good value for money, but apartment needs a refresh - great location in central CBD/southbank. Bed were comfy. Balcony and view incredible. Only one fob/key makes it hard to enter/leave the building separately. Couches and carpet very dirty.
• Ruth (6/5): - Amazing view and location, close to yarra river, crown casino and DFO. It had internet access, able to watch you tube on tv. Late check in. We also had issue accessing the keys/fob .Thought we were scammed since the store was unable to locate the key. We were ringing the owner with no answer and so ended up contacting booking.com. The door lock was not working, we tried many times, it didnt lock inside and outside. We ended up putting kitchen table and chairs behind the door for safety reason at nighttime. Since it cant be locked outside too, we put all our valuable belongings in the car when we're out.Inspite of are security cameras in our level, we felt unsafe sleeping at night since we're all women. Please fix your door lock. The dishwasher was not working, there was a soap left inside maybe from previous occupants. There are stains in the carpet and couch. There were 3 of us so we thought that the futon bed can be used but no available linens to use.
• David (8/5): Nice relaxing - Location Nothing
• Sandra (6/5): Loved the location and the view but the apartment really needs an upgrade.an upgrade. - The location was excellent and the view is amazing. Carpet was all stained as was the couch and walls had black marks all over them. There were plastic coverings hanging down from 2 fire alarms. Not even a dish cloth was provided. Spare linen in cupboards, pillows and doonas, had stains on them. Balcony was extremely dirty. Also with 4pm check in and 10am check out you don’t even get 24hrs in the apartment. Check in is very late. Also advised that we needed parking for 2 cars and on check were told only 1 car space.
• Trent (10/5): -
• Guest (10/5): -
• Simranjeet (1/5): Bad -
• Zachary (9/5): Superb -
• Dani (8/5): Great location! Would recommend! Be mindful of 4pm check in - Fantastic location easy to walk around CBD, loved the free car park 4pm check in is ridiculous! Also only has 1 fob made it very hard as we had 2 couples had to continuously run down to the lobby.
• Jordan (10/5): Exceptional -
• Nunzio (10/5): Had a great time, great location with the property and will definitely stay there again. - Great location and easily accessible Great place and very tidy with a great view
• Dinah (7/5): Good - Location was great Had a problem with maintenance which disrupted our plans but was eventually corrected
• Britney (9/5): Superb -
• Jesse (10/5): Exceptional -
• Rodriguez (10/5): Highly recommend for anyone visiting Melbourne! - Fantastic stay! The 2-bedroom apartment in Southbank exceeded expectations. The views were absolutely stunning, offering a perfect backdrop of the city. The rooms were spacious, comfortable, and thoughtfully furnished, making it feel like a home away from home. The generous size of the accommodation, combined with the convenience of on-site car parking, made our stay even more enjoyable.
• Caylith (5/5): Poorly managed and poor customer service - The location is excellent. The rigmarole to get a key was painful and the check-in time of 4pm is ludicrous. The requirement of a damage deposit prior to arrival was overlooked by myself but no reminder came through until 10 minutes before check-in time at which point I did not have easy access to banking and was trying to find parking on busy streets to pull over and get the payment made. Every time I contacted the call number there was no answer and no message bank available. I texted concerning AC not working and had to negotiate through a series of stupid delaying texts before they finally said they would come and look - they did not in the three days I was there. As the AC was not working we had to have doors and windows open and it was unbearably noisy. Three different fobs with the keys was annoying and there were no instructions as to which fob did what. There were no manuals inside to explain how anything worked and there were no dishwashing tablets or powder for the dishwasher. I still do not have my damage deposit back over a week later.
• Enza (9/5): Great place to stay & hope to return next year. - This was a great apartment in a great location. The city, public transport and wonderful places to eat were within walking distance. Also, the casino was close too. The apartment was clean and roomy. Added bonus was the balcony. The host was very quick to answer any questions we had, and picking up the key at the convenience store across the road was easy. We loved the apartment but it would have been nice if the room was ready around 2-2:30 rather than later.
• Daniel (8/5): Very good -
• Harley (8/5): Very good - Amazing place, views were amazing and location was great. Aircon was really bad
• Mathew (3/5): Nice property but experience with the host will not have me ever returning. - Location was convenient. Room was tidy and city view was good. Total stuff around to get the keys and access the property. Hosts were very hard to contact and it took two emails and a five days to have the bond refunded.
• Laura (8/5): Very good - Location and ease of access
• Jade (10/5): Exceptional -
• Luke (9/5): Superb - couldn't get into the gym
• Allison (1/5): TERRIBLE EXPERIENCE. First time I’ve encountered such an issue after many stays in different country - The city view. First of all, the property requested a transfer of AUD 300 as a damage deposit in advance. That is fine, and I have proceeded with it. I then received a message about the check-in instructions, which required us to collect the keys and return them to a convenience store located opposite the building. This is not a smooth check-in procedure, and we had to find the car park and use the key to enter the car park, which is located on a very high floor. My mother noticed there were no floor cloths or hand towels, which are usually provided by other properties. We thought perhaps they simply don't provide them, so we did not complain to the property host. We paid for accommodation for 5 people, but the host only provided 4 bath towels and did not equip the sofa bed with pillows and a blanket. We decided not to complain about this either, as we wanted to have a pleasant stay without causing trouble. We made sure to wash and clean the kitchen after use and disposed of the rubbish in the bin room. We also gathered all the used towels and placed them in the bathroom as requested by the host. HOWEVER, THE HOST CLAIMED THAT 2 FLOOR CLOTHS, 2 HAND TOWELS, and 2 FACE TOWELS WERE MISSING and that they would CHARGE US AUD 30 FOR EACH MISSING ITEM, TOTAL AUD 180!!! This is UNBELIEVABLE!!! We explained to the host that these towels and cloths were not provided in the first place and that we did not take any photos. It is impossible for us to have stolen the small towels while leaving the bath towels behind. The host then sent 3 pictures taken by the cleaner, claiming these items were prepared. However, my family and I believe these pictures were old photos. The publish photos also no these towels as attached !!! Even after explaining to the host that the towels and cloths were not there when we arrived, he said there was nothing he could do and insisted on charging us. This is RIDICULOUS! He should address the issue with the cleaning company. MY MONEY!!! REFUND ME PLS!!!
• Shrifah (9/5): Superb -
• Renae (8/5): Comfortable and inviting - Location was awesome, two bedrooms and two bathrooms was great. A beeping noise every couple of minutes that we couldnt figure out where it was coming from. The rattle in the doors with the wind
• Natasha (8/5): Very good - Great location, great views You can't leave luggage anywhere when you check out. So if you're spending the day shopping you have to take it with you.. The check in time is too late, 4pm. And your being charged full day.
• Kristina (1/5): Bad - The accommodation itself is great. Cleanliness, facilities, and location are amazing – if you manage to get there. However, my experience was marred by several concerning practices. On the day of our travel, I received a message from the host requesting a $300 security bond to be transferred to a private account, along with a photo of my ID. While I understand that accommodation providers have the right to authorize funds using the card upon booking, asking for a direct transfer to a personal bank account using BSB and account number felt unprofessional and raised security concerns. Upon arrival, I was informed that the key could be collected at a nearby convenience store. Although I initially found this arrangement convenient, the gentleman at the counter asked to take a photo of my driver's license or passport before handing over the key. This additional request for personal information felt invasive and left me uncomfortable. I refused to do so as I had concerns about my personal information and its storage. The gentleman tried to convince me that it was normal practice and even scrolled through other people's identification while proving his point, which only heightened my concerns. After traveling for 4 hours with kids under 5, having only 5% battery on my phone, and it being 6 pm, I reluctantly provided my ID with some information crossed out. In summary, while the accommodation itself is excellent, the security practices and requests for personal information are problematic. I hope the hosts will address these issues to improve the overall experience for future guests.
• Tony (9/5): Will definitely stay there again and would recommend to family and friends. - The location was sooooo convenient, to everything. The views from every room and balcony were exceptional. The pillows were very soft. The tv was tiny.
• Jing (10/5): Exceptional -
• Jane (9/5): The host is very responsive and very kind to help us as much as possible. We have a very enjoyable stay they - Super convenient location, very nice view from the apartment, have a well equipped kitchen The dryer is not clean
• Hwa (9/5): Superb -
• John (9/5): Great location - Fantastic location right in CBD No major issues
• Simon (10/5): Great place to stay. Would love to stay again - Loved how everything was walking distance The 4pm check in

Photos