The Pool Resort Kingscliff-North Facing 2BR Dual Key, 1 BR & Studio Rooms Avail - Hosted by Holiday Management

Location: 9 Gunnamatta Avenue, Kingscliff, au

Star Rating: 6.7 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Hot tub/Jacuzzi
• Non-smoking throughout
• Outdoor furniture
• Coffee Shop on site
• Smoke alarms
• Key access
• Free wired internet
• Tennis lessons on site
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys

Rooms Available

• Two-Bedroom Apartment

  This apartment features a hot tub and a spa bath. This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with satellite channels a washing machine and a terrace. The unit has 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Hotel Room

  This air-conditioned studio includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Apartment with Balcony

  This apartment provides a hot tub. This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment comes with a dining area, a flat-screen TV with satellite channels a washing machine and a balcony. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

Guest Reviews

• Giorgio (8/5): Beautiful hidden gem - The amount of eateries that were nestled away in this little haven was amazing. The amount of eateries makes it more difficult to chose what options to have 🤣😂🤣
• Drewe (5/5): - Poor furnishing in room. No bench/table/usable space for a plate or cup to make a coffee or have something to eat.
• Kim (1/5): -
• Diana (9/5): -
• Angelo (8/5): -
• Anne (5/5): Disappointed, as we have stayed at this facility on numerous occasions and have always been hap - The room was not clean, there were marks on the bed where it looked like someone had stood on the bed. There was a stain on the top sheet. The carpet had numerous marks some looked like grease. No storage for clothes. Only 2 tea bags and 3 sugar sachets provided, this felt very cheap.
• Caroline (7/5): Good - Location I had to carry my luggage up and down stairs due to corridor closure. I was not informed of this on booking
• Lorraine (5/5): Disapppointing - no breakfast offered the place was under refurbishment and we still paid a high price. access restricted see photos would not have stayed if i had known i would like a part refund
• Lesley (8/5): Very good -
• Ken (8/5): Pleasant quiet would not have been so good if busy in the restaurants underneath - Generally a nice apartment Strong smell of bleach or some other cleaning substance went away after a while with fans on and windows open The sun lounger outside must be made of fibre glass don’t sit on it without a towel the tiny shards of fibre glass stick to your skin like cactus prickles
• Woolsey (10/5): Exceptional -
• Kim (4/5): Lovely resort and have stayed many times. Great beach and selection of restaurants. - The Holiday Mgmt Co did upgrade us from a studio to a 1 bedroom apartment which was kind. We appreciated that however it was also due to misleading information on the booking including all confirmation emails regarding the room type. The room was not clean enough for our standards. WC not clean, dust on all louvres, laundry louvre door was broken, floor needed a good mop/wash, plug missing in kitchen sink (we went and purchased one), modem not working nor installed, room smells very musty so we needed to have the door open. Unable to access all TV channels. Suggestions for the room to be upgraded: include placemats, add proper body wash/shampoo/conditioner to the bracket in the shower, plug to all sinks, fix and align the kitchen cupboards, upgrade the sound system (nobody uses an iPOD).
• Kim (5/5): Passable - Resort facilities were great Room was located in the far north west corner of the resort above restaurants & overlooking carpark
• Gillette (8/5): Very good - Gym and pool were good. Rooms could do with painting but serviceable. Comfy bed. Lovely shower.
• Julie (9/5): Comfortable - Good location
• Joanne (4/5): Old place that is overpriced and needs attention. - The pools were lovely. Old and dated. Lots of slippery areas with the rain. Broken blind in the bedroom. Water ingress that wet the carpet. Mouldy smell in the elevators.
• Jenny (8/5): Very good - The pillows, and it was very hot in the main bedroom due to no air conditioner 😞
• Jon-pier (8/5): Very good -
• Margaret (4/5): Disappointed for the price, not true to description - Bathroom was huge & clean There was meant to be a sitting area & cooking in the kitchenette, but none in our room. There were stains on the carpet & some crockery dirty. Room must have been above Indian restaurant as cooking smells quite strong.
• Sam (10/5): Exceptional -
• Ren24 (5/5): Disappointed, misleading information. Could of been rectified by simple correct information provided - LocationMantra Salt is a great location, wonderful restaurants and only steps to the beach, hence why I choose this hotel, however this ‘3rd party’ have definitely let me down and would avoid. Collection of keys could have been explained better and to be in a dark alley in the pouring rain with a small child trying to get the keys, I wouldn't consider this safe. The security senor light didn’t even work correctly. Directions to the carpark were poor and when I called the management company to enquiry, she had to pull out a map and her directions were not helpful. She kept referring to wing 1 or 2 as per instructions, however the Mantra Salt only had North and South. Having to navigate this going to reception, who wouldn’t assist as the ‘booking is made through a 3rd party’, this just proved inconvenient, in particularly being late at night, raining. Unsure why staff in the management company are unaware of directions, this should just be straight forward on the confirmation booking as well. Carpet was dirty and stained, the only saving grace was a bath tub, wouldn’t call this ‘deluxe spa’ just a standard bath tub like normal hotels with a separate shower. Very misleading when booking on the site. Stated a 'deluxe studio' which was suppose to include washing machine and kitchen. Arrived late due to travelling and found it was just a hotel room and the 'kitchenette' was a kettle and fridge. Would not of booked this for 5 nights and paid the amount if I knew it was just a hotel. This room wasn’t serviced also through out our stay so for the 5 nights, we had same sheets, one towel each and only one bathmat and handtowel. I spoke to housekeeping who were servicing others rooms daily and advised ‘not part of hotel’. Called the management company and apparently there is also a charge for extra. Again this should have been explained on check-in or confirmation or even on booking.com site. I have never experienced a service apartment or hotel whereby you have to have the same sheets for almost a week, let alone one handtowel, towel and bathmat for two people. It’s just stingy. Very disappointed in my stay. Upon returning keys to the management company and tried to explain the above, I was met with hostility from the perhaps ‘supervisor’ on duty, asking what rate I was on and will try to ‘refund you’ for the different allocation of room. I really don’t understand ‘what rate I’m on’ would justify the incorrect information or lack of facilities. I also followed-up on my supposed refund on email and 4 days later, still no response or confirmation. I’m very forgiving with simple service issues or other hick-ups and the first time I’ve ever written a bad review. Especially, that I’ve had to follow-up with the 3rd party management company and resorted to writing this review for further clarification from them.
• Lois (8/5): Very good - Resort very nice No toaster, no microwave in the room.

Photos