Swing & Pillows - KL Sg Besi formerly known as U Pac Hotel

Location: No 2-6 Jalan Lapangan Permai 1, Off Jalan Sungai Besi batu 2, Kuala Lumpur, my

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Air conditioning
• Lift / Elevator
• Tour desk
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Physical distancing in dining areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Covered parking

Rooms Available

• Standard Double Room

  This air-conditioned room includes an en suite bathroom with hot/cold shower facilities. Room features a queen-size bed. Please note that this room does not come with windows.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Bidet
  • Shampoo

• Superior Double Room

  This larger air-conditioned room includes an en suite bathroom with hot/cold shower facilities. Please note that room does not come with windows.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Bidet
  • Shampoo

• Deluxe Double Room

  This air-conditioned room includes an en suite bathroom with hot/cold shower facilities. Room features more space and includes a window.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Bidet
  • Shampoo

• Superior Triple Room

  Fitted with a queen-size bed and a single bed, this larger air-conditioned room for 3 includes an en suite bathroom with hot/cold shower facilities. Please note that this room does not come with windows.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Bidet
  • Shampoo

• Standard Twin Room

  Fitted with 2 single beds, this air-conditioned room includes an en suite bathroom with hot/cold shower facilities. Please note that this room does not come with windows.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Bidet
  • Shampoo

• Superior Twin Room

  This larger air-conditioned room includes an en suite bathroom with hot/cold shower facilities. Please note that this room does not come with windows.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Bidet
  • Shampoo

• Deluxe Twin Room

  This air-conditioned room includes an en suite bathroom with hot/cold shower facilities. Room features more space and includes a window.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Bidet
  • Shampoo

• Standard Queen Room

  The double room offers air conditioning, a carpeted floor, as well as a private bathroom featuring a shower and a bidet. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Bidet
  • Shampoo

Guest Reviews

• Hiroki (10/5): - Good hotel,,,thanks azue
• Amr (9/5): An Exceptional Stay - I had such a fantastic experience at Swing & Pillows that my planned two-night stay quickly turned into an extended visit! From the moment I arrived, I felt incredibly welcome and comfortable. The location of the hotel is absolutely perfect. It's tucked away in a quiet area, which made for a peaceful and restful stay, yet it's still conveniently located for getting around. What really made this hotel shine was the staff. Most of the team are incredibly friendly and helpful, always offering a smile and a hand with whatever I needed. I especially want to commend Sajid Matthew and Azue, they were truly amazing. They went above and beyond, helping me with everything and making my entire stay effortless and enjoyable. Their exceptional service is a major reason I extended my time here. If you're looking for a great place to stay in Kuala Lumpur that offers comfort, a quiet environment, and outstanding customer service, I highly recommend Swing & Pillows - KL Sg Besi. I can't wait to return! The hotel itself could definitely benefit from some renovations to refresh the appearance and update some facilities. However, this didn't detract too much from my overall comfort, and it's something that can be overlooked given the great value and fantastic staff service.
• Mohd Dhiyauddin Aizat (2/5): -
• Nik Ahmad Kamal (10/5): - Good hotel...thanks staff azue..
• Nik Ahmad Kamal (10/5): - Good hotel thanks azue
• Nik Ahmad Kamal (10/5): - Good hotel,thanks staff azue
• Mayeth (10/5): -
• Luqman (10/5): -
• Dilalala (9/5): -
• James (10/5): -
• S Mohd Khaidir (10/5): - Very helpful old staff and good service.👍 The fast wifi line is easy to watch movies on the phone☺️ TV broadcasts need to be improved.
• yuen yuen (10/5): - Good
• Boon Heng (10/5): -
• Afyz (9/5): - Tempat yang menarik.staf yg amat membantu.. Bising.
• NUR FAHANNI (8/5): - Very good staff Not really clean my room.. bit smell..
• nicholas (8/5): -
• Siti Aisyah (10/5): - Staff friendly and conveniet
• William (10/5): Pleasant peaceful - Staff lovely The carpeta needs a bit of work in the balls
• Nur Hanini (9/5): - this is my 4th time i stay here for this year. But to count, more than that because i stayed here since the hotel known as UPAC hotel. Now SWING AND PILLOW. The male indian staff already knows me and husband. And i can confirmed that ! Will repeat more and hope can upgrade our room🙏😂 . We just stay here as a stopover and will check out on early morning. The place is no near to my working place, so that husband can drive easily on the next morning. Recommend to stay here okie ! ✨
• Kua (8/5): -
• Cameylia (8/5): -
• Tan (10/5): -
• Elzubair (9/5): Very good - I liked the easy check in and comfortable beds and clean rooms, also it was easy to find the hotel and the basic services like groceries and local restaurants are very near to the hotel. Kudos to Matthew for delivering 5-star service at a 2-star hotel. I will definitely recommend this hotel for my close friends. From: Shams Elzubair
• Cher Meng Pow (10/5): -
• Akmal (10/5): -
• Redzuan (10/5): Outstanding - Everything No
• Megat (10/5): -
• Dilalala (8/5): - Bilik bersih dan selesa Nothing
• Dilalala (8/5): - Bilik selesa dan bersih. Tiada
• Nik Ahmad Kamal (10/5): - Good
• Norhisham (9/5): -
• LOW (8/5): -
• WARDAH (10/5): -
• WARDAH (10/5): -
• Iwani (9/5): -
• Tara (7/5): - Nice staff Room could have been cleaned better before us, carpet was dirty
• Ngọc Lễ (10/5): - The accommodation was clean, conveniently located, and the staff were friendly and helpful.
• S Mohd Khaidir (10/5): -
• Pawel (8/5): - A room in a good location at an affordable price. The hotel staff was friendly.
• Arancha (10/5): -
• Arancha (10/5): -
• LIAU (10/5): -
• LIAU (10/5): -
• Ronald A Roche (9/5): -
• WARDAH (10/5): -
• Muhamad Amir (7/5): - The staff were very helpful, friendly and cheerful The water in the sink is slow to drain
• WARDAH (10/5): -
• Tan (8/5): Value for money and nearby with Mercure Hotel where can get nice food - Clean as it just gone through renovation
• BEREDAI (10/5): -
• LIAU (10/5): -
• Srijaan (8/5): -
• Ooi (7/5): - Cosy, with laundry place and kitchen at behind lobby. Like the white bedsheets and extra pillows. Requested housekeeping before 6pm but came late.
• S Mohd Khaidir (8/5): -
• Teha (10/5): -
• S Mohd Khaidir (10/5): -
• Ridzuan9009 (9/5): - Parking Free
• 830420 (9/5): - All good
• Dzull Aziz (9/5): -
• Mattia (7/5): - The staff was very nice I wouldn’t say I didn’t like something. It’s very very cheap, there is nothing else that I can ask more for this price. Its not very central but it’s a 30 min walk or 10 min grab. For me it was okay
• BEREDAI (10/5): - Berpuas hati dengan penginapan ini. Hotel bersih. Tq👍👍👍
• Binti Zulkifli (10/5): - Good
• Raqilah (9/5): -
• Mahtar (7/5): - Parking provided
• a rahman (8/5): Overall ok - The counter staff was helpful and friendly. Tv and channels not functioning well.
• Ida Dahlia (10/5): - Perfect
• Anirut​ Chanjaroon (3/5): -
• BADARIAH (8/5): -
• Muhammad (7/5): -
• Ang (8/5): -
• Rita (9/5): - Everything was ok. The room had windows (I believe some rooms don't have one), it was quiet, the AC worked well, nice to have a kettle to make coffee in the morning (which they provide). Free laundry (you do it yourself with your own detergent). The wifi didn't work very well.
• mesriah (7/5): I will come again in the future - Near to my house
• NURUL (7/5): -
• NURUL (7/5): -
• Patrick (9/5): -
• Zubair (4/5): -
• Misaki (8/5): コスパの良いホテル - スタッフの接客が良かった 8時からフロントが開くと書いてあったが8時にスタッフが来なかった。水道の排水管が詰まっていた。
• Emily (8/5): - It was okay for one night and for the price. I wouldn't rush back to it though as it was not the most convenient location for what we were there for or for food. But the 711 next door was handy. Bit noisy.
• Usama (8/5): I stayed here for only one night as a Solo Traveller. Love it and I enjoyed it. - Staff behavior is very cooperative. Nothing. All things and facilities were alright.
• Chookw (8/5): Value for money - Cleanliness Surrounding has limited food choice
• MOHAMMAD AFNAN ARIFF (8/5): - Staff yg peramah dan sambut tetamu dgn senyuman.. ada kedai makan berdekatan.. tempat parking ada tapi agak limited.. ada lift Kebersihan perlu dititikberatkan lagi.. bilik agak kurang bersih.. aircond juga kurang bersih dah kurang sejuk.. ada jumpa putung rokok dah ada bau rokok dekat tingkap bilik.. tandas juga perlu dibersihkan..
• rizal (9/5): nice - good good
• Jasni (10/5): Staff yang sangat bagus untuk berkomunikasi - Lokasi hotel yang berdekatan dengan pusat bandar
• Kartik (10/5): Kudos to Mathew for delivering 5-star service at a 2-star hotel - The staff are friendly and provide excellent customer care. Parking is convenient. Kudos to Mathew for delivering 5-star service at a 2-star hotel. You can also get to know other tourists in the lounge, chatting and sharing stories—all credit to Mathew!
• Yeong (10/5): -
• Nur Rania (10/5): The best in the city. - The staff was very kind and friendly..... and hotel best role super quality hotel, we enjoy our trips. Overall I have enter the vest hotel in the city.Tq for booking.com No; it's 0%
• chan (8/5): - The clean room and facilities The location,no food can get through walking
• Bryan Yi Hong (5/5): - Staff is friendly My check out is delayed because they said the room is not ready. Bathroom looks dark and not cleaned properly. Also some parts of the room are not cleaned, such as the wall shelf etc.
• Mazlan (7/5): -
• Fatin (10/5): - The staff greet customer very nicely. Waiting for my parent to check in almost midnight. My parent were happy. All the accommondation very good.
• MUHAMMAD SHAIRIEL (10/5): - the indian reception very friendly👍
• Nurul Juhanes (10/5): -
• Fath alrhman (10/5): -
• Hassan (7/5): -
• Rosman1982 (5/5): -
• arun (1/5): Very bad experience we face from booking.com 1st time. - We no like anything. The room very smelly, bathroom not clean. The bathroom water clogged. We took for 5 days but they new provide house keeping at all.. There dont have wifi. Tv not working, aircond not cool.
• Momoko (5/5): WiFiが無かった - きれい、シャワーのお湯が出る、ポットがある WiFiが無かった、駅から遠い
• zulkefli (1/5): -
• lau (5/5): -
• Tuyết (10/5): - Matthew, the manager, was a great guy ⭐️ A bit far for walking to the places we wanted to go. But taking Grab was ok not too expensive, around 10-14Rm to the center
• Laks (3/5): Must to be genuine from hotel or property - Conviniens to access No same with photo room after booking

Photos