23 Hotel Medellin

Location: Carrera 34 #5G – 62, El Poblado, Medellín, co

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Grocery deliveries
• Wheelchair accessible
• Heated pool
• Adult only
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Shallow end
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Security alarm
• Mobile app for room service
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Pool waterfall
• Exercise/lap pool
• Swimming nearby
• Rooftop garden
• Guest education on local ecosystems and culture
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Junior Suite

  This suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, Smartphone, a mini-bar, a coffee machine as well as mountain views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smartphone
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

• Deluxe Junior Suite

  This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, Smartphone, a mini-bar, a coffee machine as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smartphone
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

• Deluxe King Suite

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, Smartphone, a mini-bar, a coffee machine as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smartphone
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Double Room

  The double room offers a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, Smartphone, a mini-bar, a coffee machine as well as mountain views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smartphone
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Queen Room

  The double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, Smartphone, a mini-bar, a coffee machine as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smartphone
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Queen Room

  The double room features a wardrobe, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, Smartphone, a mini-bar, a coffee machine as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Smartphone
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Nefeli (7/5): Overall it was great but the air conditioning was an issue - Great location, amazing restaurant fresh food great sushi, very kind and helpful staff The Air conditioning was not working on our floor and it was super hot and humid. We had to switch rooms and the one we switched to was SUPER cold and they told us that it was also broken and they could not control the temperature.
• Farrah (9/5): The stay was nice overall! - Very central to everything! Loved that breakfast was included and great quality food. Rooftop bar was amazing! Bed was comfortable. The shower was great! Room was beautiful! It would have been nice to have closets to hang our clothes. There was AC issues in the rooms but the staff kindly addressed it. The Asian restaurant on the first floor was not very good. I requested a steak to be cooked medium well, the steak came really raw, I sent it back to be properly cooked, and came back the same way just seared on the sides. The menu at the restaurant was very difficult to understand as well.
• Federico (6/5): Aspirational 5 star, but really a 3 star. - Nice design of the building and rooms, kind staff. The room was way too small and uncomfortable for two people. Certain aspects of the bathroom did not look clean. The mini bar had two beers and a gatorade only. The lighting and curtain system which is controlled by an app is very just confusing and unnecessary. The food at the restaurant was quite pricey and proved to be just average at best. This hotel strives to be and charges customers like it's a 5 star hotel when it could easily be regarded as a pretty looking, nicely designed 3 star.
• Esteban (10/5): -
• Russbel (8/5): Bueno pero puede mejorar - Estuvo bien Falta de limpieza, pantuflas, no cuentan con paraguas
• Alberto (3/5): Mala - No lo pude conocer por qué me dieron un departamento por qué 4 días no funcionó el aire Los ruidos y la falta de logística
• Lavan (8/5): -
• Alexandra (10/5): - La amabilidad del personal, las instalaciones y la ubicación Todo me gustó
• Rosario Rocio (10/5): -
• Terra (10/5): - O quarto é incrível, muito bonito, organizado e moderno. Limpo e com muita luz natural. Pequeno almoço óptimo apesar de ser no hotel ao lado. Localização boa com muitos restaurantes ao redor. Staff do bar da piscina muito simpático. A piscina é pequena e tem poucas espreguiçadeiras.
• Marina (9/5): - Hotel is very clean. The breakfast was amazing and the rooms are comfortable. The location is also great, very close to bars and nightlife. We had a hard time managing the lighting system of the room.
• Juliana (2/5): Hay mejores hoteles a un menor precio en Medellín - Ubicación La habitación es muy pequeña, no tienen recepción y la atención en el restaura y piso 11 la atención fue muy mala y escasa
• Patrick (10/5): -
• Yvenst (10/5): Will book 23 living next time. - Everything
• Yvenst (10/5): -
• Mona (10/5): -
• Nicole (10/5): -
• Hollenbeck (10/5): -
• George (8/5): - Lovely clean rooms. Very modern, breakfast is great. Very small rooms with little ventilation.
• Dean (9/5): - The staff and hotel decor Na
• Melisa (8/5): - The hotel it's in a good location and it's a nice and comfortable hotel The breakfast could have been better.
• Lucas Nahuel (10/5): -
• Josianne (10/5): Magnifique endroit calme - L’accueil chaleureux ainsi que la beauté de l’endroit Rien à dire
• Morten (7/5): -
• Gil Sequeiros (10/5): -
• ajnpt (10/5): -
• NSG (10/5): -
• Ditte (8/5): Amazing place - but please fix your air condition - Amazing look, great location Super humid in the room - all my clothes and the bed sheets were moist
• Ekinci (10/5): - Das Hotel ist wirklich hervorragend: modern eingerichtet, mit schönen Ausblicken und insgesamt einer sehr angenehmen Atmosphäre. Das Personal war durchweg freundlich und hilfsbereit. Englisch ist tw etwas eingeschränkt, was aber dank Google Übersetzer kein Problem darstellt. Der Laundry-Service hat ebenfalls einwandfrei funktioniert. Ein kleiner Nachteil ist, dass es kein eigenes Restaurant im Hotel gibt und somit auch kein Zimmerservice. Allerdings gibt es in fußläufiger Umgebung viele gute Restaurants. Ein kleiner Nachteil: Das Frühstück wird im Café im benachbarten „23 Living“ serviert. Statt eines Buffets wählt man hier aus einer Karte ein Getränk, Saft oder Obst sowie ein Hauptgericht aus.
• dino (10/5): Great architecture, great staff great location, and very clean - Everything
• Marco (10/5): -
• Pietro (10/5): Ottimo soggiorno. Colazione super buona - Top!
• Inge (9/5): Aanrader! - Super mooi, toffe locatie! De kamer was net te klein
• Daniela (1/5): EL COLMO - QUE ME SALIERA UNA CUCHARACHA Y QUE NI SIQUIERA UNA DISCULPA
• Patricia (8/5): -
• Darya (8/5): -
• Fabian (10/5): - Todo
• María Luisa (7/5): -
• Regner (5/5): - The architecture is gorgeous. Half the staff is attentive and helpful, half the staff needs severe training. For the price of this hotel, a visitor is expecting more. The restaurant only serves breakfast, the rooftop bartenders are missing in action, there’s no dinner or lunch, the restaurant staff in particular needs urgent training in costumer service, and the beds need new mattresses. Architecture alone is not a sufficient reason to stay somewhere; you need hospitality and attention to detail.
• Mirna (10/5): -
• Stephany (10/5): -
• Edwin (10/5): -
• Haro (10/5): -
• Andrea (10/5): Inolvidable - Espacios decoración y atención del equipo
• Daniel (10/5): -
• Adrian (10/5): -
• Zach (9/5): Beautiful inside and out this hotel. Junior suite made a big difference on a rainy day! - Christian at the front desk was awesome and he really gave us a warm welcome. They also got out room ready 4 hours early without any extra charge which was much appreciated after a long day of traveling! Wish the complimentary water bottles were a bigger size in the rooms. Also wish we had a coffee capsule complimentary for each day we were there in the room. We boooked two nights and just got 2 capsules. It's a small gesture but means a lot. We came in on a sunday and stayed until tuesday and the rooftop bar was not open any of the days we were there.
• Adrian (10/5): -
• Vergara Martinez (8/5): - Ubicación El horario del bar es muy limitado y las opciones de desayuno mínimas.
• Ella (7/5): - Breakfast was beautiful, staff were lovely.
• Markus (10/5): Less of a Hotel and more like staying with cool friends, this was the perfect place to end our tour of Colombia. - Everything. Nothing
• Peter (9/5): - Sehr gutes Frühstück
• Shandra (9/5): - Great location, amazing decor, friendly staff and comfortable bed! Wish the restaurant was open more than breakfast and that the bars had better hours, especially the downstairs bar.
• Carlos (7/5): - Plants and environment Service
• Paula (10/5): - Wszystko bylo super. Śniadanie bardzo, bardzo dobre!
• Angela (10/5): -
• Jonathan Adrian (10/5): -
• Donna-Michelle (8/5): - The staff and the location! The rooms are a bit small and I had a few ants in there.
• Katia (4/5): Decepcionante - Su ubicación y sus habitaciones El personal no era atento y ahora parece ARBNB, no había nadie que diera indicaciones, no eran atentos y no había forma de comunicarse con ellos desde la habitación, el hotel no tiene ninguna clase de servicios
• Daniel (10/5): -
• Daniel (9/5): -
• Yanina (10/5): -
• Nicolás (7/5): Buena. - Muy bonita la decoración del hotel. No tenían servicio a la habitación ni restaurante. Le falta evolucionar al estilo de hotel que apuntan.
• George (8/5): -
• velasquez (8/5): - Ubicación NA
• JUAN DAVID (10/5): -
• thierry (10/5): -
• Darren (10/5): -
• German (10/5): -
• yvonne (9/5): -
• Kerry (9/5): - Nice place to stay in Medellin. Comfortable, good breakfast and nice staff.
• Bloem (8/5): -
• Lorenzo (1/5): - El desayuno horrible frio y tieso todo. El checkin era a las 3pm y nos entregaron la habitacion a las 4:30pm. Nunca nos limpiaron la habitacion y cuando les pedimos no contestaron. Terrible el servicio. Ademas no funcionaban las cortinas black out y la tv del cuarto. No vuelvo
• Felipe (6/5): - El personal es muy amable. El hotel está bien ubicado; a pesar de estar a pocas cuadras de Provenza, es silencioso y tranquilo. La arquitectura y decoración del hotel son bonitas y tiene muchas plantas. El desayuno estaba bien. El café excelente. La habitación era sumamente pequeña, para el precio que pagamos. Se encuentran habitaciones en hoteles del mismo nivel mucho más cómodas por precios similares en la misma zona. El sistema "inteligente" para encender luces y abrir cortinas es poco intuitivo y termina uno dedicándole mucha atención a acciones que deberían ser automáticas. Es un hotel lindo que debería preocuparse menos por parecer tecnológico y más por las comodidades esenciales.
• W (7/5): - When the friends sharing one standard room complained that it was impossible to stay there with 2 people they were offered a beautiful roomy suite in the 23. Living annex next door for the same price. The other person who had a single room was offered a same suite for the second night as well.. We really appreciated the hotel's effort to solve the problem. The hotel is beautiful. The breakfast room is lovely, and the breakfast offers a lot of choice and variety. Staff are attentive and friendly. The neighborhood is lovely, with lots of restaurants at walking distance. The standard room with a queen bed of 20m2 that we booked is incredibly cramped. One side of the bed is against the wall, so to get out the person sleeping on that side has to climb over the other person. There is only room to put one suitcase on the floor, two suitcases is impossible.. It's OK for one person, but impossible for two.The sink in the bathroom is large and beautiful, but there is no space whatsoever to put any toiletries. My review is based on the standard rooms we booked. If we had booked the suites originally my review would have been much more positive.
• Daniel (8/5): -
• julian flechas (10/5): -
• John (10/5): Great experience - Staff were amazing Nothing
• Isabel (9/5): -
• Emilia (9/5): -
• Ivan (10/5): - Ubicación tranquilidad
• Ivan (10/5): -
• Deys (5/5): Regular - La comida La habitación pequeña y el colchón de mala calidad
• Juan Carlos (10/5): Arquitectura y diseño increíbles - Es una joya arquitectónica! Hotel pequeño pero muy encantador. Con todo lo que se necesita y más
• pim (8/5): - Ontbijt was top en bediening erg vriendelijk! We boekten het hotel vanwege de rooftop bar met zwembad, helaas was deze niet beschikbaar vanwege evenementen.
• Luis Miguel (7/5): - La ubicación. El desayuno y es muy lento el servicio. El aire acondicionado no funcionaba también.
• Marlies (9/5): Zeer aanbevolen voor een leuk en veilig verblijf in Medellin in goede buurt. - Super vriendelijk personeel, top locatie, fijne sfeer, hip en happening De rooftopbar was niet open tijdens de 12 dagen verblijf. Dat was echt jammer want dat was een van de redenen waarom ik 23 Hotel had gekozen.
• Elena (4/5): - El desayuno y la amabilidad de ese personal Las instalaciones (instagrameables) y la ubicación del hotel La cama era incómoda (se hunde el colchón) El servicio de cocina malísimo; había realizado un pedido a la habitación y no me respondieron hasta más de 2 horas después.
• Estefania (4/5): Estadía poco placentera - El lugar es muy lindo, pero la verdad es muy pequeño, no tiene un clóset proporcional para guardar la ropa . La comida es deliciosa. No me gustó que son muy pequeñas las habitaciones, no hay un buen espacio la verdad. Le ponen mucha tecnología de prender y apagar las luces y se vuelve un poco desgastante y tedioso manejar el tema de la luz. El aire acondicionado no me funcionó en mi estadía, así que eso hizo que fuera un poco molesta mi estadía. El personal es muy amable .
• Yan Agustin (10/5): - Nos encanto la arquitectura con la cual esta hecho, una selección de materiales muy diferentes y auténticos. En realidad todo estuvo de nuestro agrado. Aunque notamos que no había bascula digital, y eso es una novedad para nosotros.
• Juan Sebastian (10/5): -
• Andrea (4/5): DESCEPCIONANTE no cumple con lo que promete - La habitación Super desepcionante. No cumple con su "promesa" algo clave de cualquier empresa. Lo primero que vez en su web es "Lujo consciente en el Poblado", pues nada!. Nos quedanoa 3 noches y el restaurante siempre estuvo cerrado, no solo eso sino tambien el rooftop y ademas el room service. Insólito para un hotel que dice ser 5 estrellas y aunque sea 4 tampoco puede ser. Llegamos un domingo por la tarde, queriamos comer algo y nos dijeron que el restaurante estaba cerrado y el rooftop el lunes tambien pero que ademas el restaurante no abria los lunes porque el personal no trabaja (insisto nunca habia escuchado que un hotel no manejara bien los turnos, por último tener abierto el room service). Llego el dia martes y nuevamnete todo cerrado porque todo el personal de cocina habia ido a una competencia de pizza que el hotel participaba ¿en serio dejaban sin personal para atender lo más preciado que tiene un hotel, sus huéspedes? De verdad que todo fue surreal y arruino toda nuestra estadia. Como cortesia nos ofrecieron desayuno para llevar dado que nos ibamos temprano y bueno no estaba listo pero que más ibamos hacer en esta comica historia mas que esperar. Se que van a responder "lamentatamos lo sucedido", más que esto tomen medidas, son un hotel y no un bed and breakfast, si ofrecen room service no pueden tenerlo cerrado 3 dias seguidos, no pueden tener cerrado su restaurante. Contraten personal, hagan que la experiencia de sus huespedes sea inolvidable. Y ojo que en ningun lado indican que ea sujeto a horario y días.
• Leticia (7/5): Repetiría - Es muy bonito, y la ubicación está genial, cómodo, el personal muy atento, y muy buen desayuno. La habitación algo pequeña, y hubo una vez que las sábanas estaban cambiadas y limpias, pero húmedas(Avisamos en recepción y nos las cambiaron)
• Mrfichu (10/5): -
• Juan Miguel (10/5): Nice weekend escape - Very clean and calm place Not very much options at the restaurant
• Jorge Luis (1/5): -
• Elga (10/5): Excelente - Es mi hotel favorito desde hace ya tiempo, para mi esposo y para mí es como estar en casa El recepcionista de el área de airbnb, pienso que debe pulirse un poco mas
• Joanna (7/5): Hotel muy hip y cool con restaurante para desayunar y jacuzzi fantástico, habitación muy pequeña. - El hotel es hermoso, el personal muy amable, y la ubicación cerca de Provenza muy buena para estar en esa zona que ofrece de todo. El jacuzzi del piso de arriba tambien nos encantó. Los espacios de las habitaciones son mínimos, no nos cabían ni siquiera las maletas, las tuvimos que poner en el piso frente a la cama cosa que no nos permitía transitar por la habitacion, teniamos que saltar sobre ellas, pero es que no hay donde ubicarlas. Tampoco hay donde poner la ropa practicamente porque pusieron una caja fuerte en el closet, es un espacio muy limitado.... la ducha queda frente a la cama y no dentro del baño.... los espacios no fueron diseñados tomando en cuenta la utilidad, lo cual lo hace incomodo. Todo nuestro grupo de amigos nos sentimos igual al respecto. Pero de resto, para un par de noches está bien!
• Danny (10/5): -
• FERNANDO (10/5): -

Photos