Alpen Resort & Spa

Location: Spissstrasse 52, Zermatt, ch

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Free beach shuttle
• Fitness facilities (surcharge)
• Non-smoking rooms
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Packed lunches
• Table tennis
• Ski storage
• Currency exchange
• Darts
• Hammam
• Non-smoking throughout
• Concierge service
• Kid meals
• Heated pool
• Pet bowls
• Pet basket
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Ski storage
• Billiards or pool table
• Free wired internet
• Access to nearby indoor pool
• Playground on site
• Tennis lessons on site
• Free beach shuttle
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Pool waterfall
• Exercise/lap pool
• Japanese garden
• Health or beauty spa nearby
• Ski lift privileges
• Snow sports gear
• Swimming nearby
• Rooftop garden
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Family Two Bed Room Suite with Garden Terrace

  This suite features a terrace with views of the surrounding mountains and has a direct connection to the spa area of the hotel. Facilities also include a flat-screen TV with cable channels and a bathroom with free toiletries. This ground floor suite features a terrace with views of the surrounding mountains. Suite has 3 rooms (2 bed rooms and a living room with a sitting area) It has a bathroom and a separate shower. Please note that this suite is located in the annex building and has direct access to the pool&spa area from the hotel. Please note that this suite is located in the annex building, which is located 197 feet from the main building.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Additional toilet
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Sauna
  • Wardrobe or closet
  • Hypoallergenic
  • Additional bathroom
  • Terrace
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Heated pool
  • Salt water pool
  • Plunge pool
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Panorama Double Room with Matterhorn View

  Spacious room with a seating area and a balcony offering views of the Matterhorn Mountain. Room amenities include a bathroom with shower and bath tub, a telephone, a radio, cable TV, a safety deposit box and a mini-bar. Free WiFi is provided as well.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Sauna
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Heated pool
  • Salt water pool
  • Plunge pool
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Double Room

  This room features a seating area, a terrace or a balcony, cable TV, a telephone, a safety deposit box and a mini-bar. The bathroom is fitted with a shower and bath tub.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Sauna
  • Wardrobe or closet
  • Hypoallergenic
  • Terrace
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Heated pool
  • Salt water pool
  • Plunge pool
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Panoramic Family Room Matterhorn View

  This Room is in the top floor, "mezzanine style" one big room on 2 floors. It features a seating area, a balcony with Matterhorn views, a telephone, cable TV, a safety deposit box, a mini-bar and a bathroom with shower and bath tub.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Sauna
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Heated pool
  • Salt water pool
  • Plunge pool
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Single Room

  This room is located in the annex building of the resort and offers a terrace or balcony with garden views, a small seating area, cable TV, a telephone, a safety deposit box and a bathroom with shower. Please note that extra beds are not available in this room type.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Sauna
  • Wardrobe or closet
  • Hypoallergenic
  • Terrace
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Heated pool
  • Salt water pool
  • Plunge pool
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Family Room with extra Bedroom

  The room consists of a bed room and a second small room with one single bed. and offers a balcony, a seating area, cable TV, a telephone, a safety deposit box, a mini-bar and a bathroom with shower and bath tub.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Sauna
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Heated pool
  • Salt water pool
  • Plunge pool
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Longstay Twin Room With Matterhorn View

  Spacious twin room with a seating area and a balcony offering views of the Matterhorn Mountain. Room amenities include a bathroom with shower and bath tub, a telephone, a radio, cable TV, a safety deposit box and a minibar. Free WiFi is provided as well.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Sofa bed
  • Heated pool
  • Salt water pool
  • Plunge pool
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

Guest Reviews

• MEI JUNG (10/5): -
• Alix (10/5): Would absolutely book again with no hesitation - The property and rooms were beautiful. Spa was too notch! Balcony and view of Matterhorn was chefs kiss. Breakfast was amazing with mimosas included. Helpful with luggage storage! Staff was amazing. Highly recommend 10/10
• Macewan (9/5): -
• Ishwar (6/5): - amenities are good No good breakfast, no veg options
• Patricia (9/5): - O quarto era grande, limpo, confortável e com uma vista magnífica do Matterhorn. O pequeno almoço muito bom em variedade e qualidade. Hotel perto da estação e de um supermercado. Gostei de tudo, a parte do preço é algo que necessita de adaptação de quem visita ou de bolsos recheados!
• Stefan (10/5): -
• Brett (7/5): -
• González (10/5): Excelente hotel. - Excelente ubicación. Con vistas espectaculares hacia el Matterhorn desde el balcón de la habitación Todo me gustó
• KONSTANTINOS (9/5): -
• CHAW PENG (8/5): A good hotel stay is comfortable, clean, convenient, and supported by friendly service. - Excellent view of Matterhorn. Breakfast with variety. Comfortable family room with sofa and large balcony. Very friendly reception during check-in. Good spa, swimming pool, sauna, onset, etc. Generally most of the staff are friendly. None.
• Elizabeth (9/5): Wonderful stay, wonderful views and amazing spa. - Fantastic Spa, location to train station. Matterhorn view from balcony. Huge variety for breakfast. Only issue, coffee machine didn’t produce hot cafe latte. Work being carried out in the building entrance, very messy.
• Supparat (9/5): -
• Lornita (10/5): -
• Nathan (10/5): -
• David Patin (9/5): -
• Jade (10/5): -
• Mathilde (10/5): - Équipements modernes Lit très confortable Espace wellness Petit déjeuner varié
• Sabrine (9/5): - Great view from the delux room in the new 'C' building, nice spa and good location not far from the train station. The room also came with nice amenities and was very well decorated The only minor point docked from a 10 to a 9 is the inconsistent welcome. Some of the staff were incredibly nice and warm, while others seemed almost bothered to have to be there and answer. For a hotel of this standing it was slightly disappointing
• Anne Marie (9/5): - Fantastisk spa (med eget område for små barn), nydelige omgivelser, hyggelig og smilende personale, nytt og rent. Til tider litt høy popmusikk i spisesal. Ikke mulig å ha måltid til lunsj hvis man har halv-pensjon, og litt lydt til rommet ved siden av.
• Manon (10/5): -
• Stefan (10/5): -
• Shay Eyal (10/5): It was just perfect! - The room was big and decorated nicely Breakfast was great Spa was amazing Very good location Nothing
• Isabela (10/5): - Vista espetacular do Matterhorn, atendimento e cafe excelentes. Quarto bonito e espaçoso!
• Patrick (9/5): Nous avons adoré notre séjour dans cette petite ville exceptionnelle - La chambre était magnifique et très confortable, le déjeuner continental était copieux, il ne manquait absolument rien. Le spa très agréable et spacieux, avec en prime un jacuzzi sur le roof-top. Le personnel comprend et parle plusieurs langues.
• Sharmila (9/5): Excellent facilities and lovely staff - Very clean and beautiful and modern Just the approach road
• Grégoire (7/5): Good - My room was good value, I liked it. The pool, gym and spa are very good. Regarding the spa, one thing could be improved in particular : having the hammam & sauna hoter. I go to quite a few of them and found these two at Alpen Resort were not hot enough. Sauna & hammam could/should be hoter. Breakfast was okayish. Could be improved by Swiss standards.
• Jose Francisco (10/5): Great SPA. Location close to train and centre. - We got the Mountain View which was really nice. Weather did not cooperate but it is worth the extra price. Room is spacious although the shower/toilet area isn't huge and the shower is not very comfortable at all. SPA area is a plus. Super clean, well organised and designed. Breakfast was also very good. Shower area. Toilet is quite small. Some renovations around so there was noise during the day. Not during night time.
• Nina (10/5): -
• Tiffanie (10/5): Parfait - Chambre magnifique et propre, très bon emplacement environ 5 min de la gare. Le SPA est incroyable. Le petit déjeuné est impeccable. Rien à redire
• Sonja (10/5): -
• AMIT (9/5): -
• Vladi (10/5): - Tous etait trop bien!
• ying (8/5): 早订，性价比更高 - 位置很棒 房间小了点
• Nusaiba Nadia (10/5): It was a wonderful hotel with excellent staff and service -
• Chie (10/5): -
• Pavneet (10/5): -
• Carla (8/5): Presque parfait - Personnel multilingue et très utile pour les conseils. Mille mercis. La composition du petit-déjeuner était parfaite : très varié et très bon. Mais n'attend-on pas ceci d'un restaurant d'hôtel 4* ? Toutefois, le personnel du restaurant doit être formé à la haute qualité de la hôtellerie suisse : - le personnel ne doit pas être entendu par les clients : là, on discutait d'un bout à l'autre de la salle, "amore ci, amore là... Quand un produis était fini, on appelait à l'autre par delà la tête des clients pour le ré-assortiment. Et à propos de réassortiment, au lieu de papoter à 3 dans un coin, il serait mieux de regarder constamment si quelque chose manque.
• Tetyana (7/5): Good one day stay experience for the region - Gorgeous views, good facilities, including indoor SPA and jacuzzi outside, tasty breakfast, pet friendly policy The receptionist Anna was nice but too busy to help us at the very beginning. Unfortunately there was a construction place on the hotel territory, and one of the old hotel buildings was closed, so it took a while to find a right entrance and the noice was quite loud.
• Ganster (8/5): -
• Russell (10/5): An absolute gem in Zermatt - From the moment we walked in the door the reception was incredible. Cosy fireplace, wooden interior and the hotel smelt very nice. Our room was very spacious with balcony overlooking the Matterhorn. The absolute highlight was the pool/wellness area which is so worth it, especially after days of going up mountains, train trips etc. Never felt so invigorated. We will be coming back some time in the future for sure! Nothing really to mention other than some nearby construction which is not really the hotel's fault
• YAN (9/5): -
• Sophie (8/5): -
• David (9/5): -
• Noelia (9/5): Perfect location! - The spa facility and the location was just perfect. My room had a balcony with the view of Matterhorn which was just amazing It’s a 4 star 💫 hotel but alpen style. So don’t expect anything else
• Mario Dell'Acqua (9/5): - Desayuno e instalaciones
• Peter (9/5): -
• Miguel Angel (8/5): -
• Pierre-Alain (9/5): -
• Nicholas (9/5): - Great spa facilities and communal areas, good location
• KAREN (10/5): Really perfect hospitality in a wonderful location. - View from balcony. Bath. Size of room. Friendliness of staff. We liked everything
• Jorge (9/5): -
• Marco (10/5): -
• Sophiane (9/5): Super séjour, le spa était super, très bon petit déjeuner, les équipes sont accueillantes et professionnels -
• Awani (10/5): -
• Justyne (10/5): Superbe on reviendra - La vue, la gentillesse du personnel Rien
• Deborah (10/5): - This is an amazing hotel. We had a 16 day tour of Europe & this was our favourite hotel. Everything was excellent. We made a mistake with our booking & the lovely receptionist just sorted it effortlessly without making us feel embarrassed. Such rare humanity you rarely meet & it was so appreciated from this weary traveller. The room was outstanding. The spa & pool area was superb & the breakfast was spectacular. We were sorry we only had 1 day there. Highly recommend this hotel The sauna is mixed so I didn't want to use it but tbh this is the culture within the area so I cannot complain
• Margot (9/5): Great alpine respite but call ahead to ensure hot tubs are working - Great location, perfect room layout, pool, extensive sauna, wonderful breakfast Hot tubs were barely functioning while we were there!!!
• Natsue (10/5): Realmente Espetacular! - Destaque para a piscina térmica e para o ofurô. A Vista do nosso quarto deslumbrante e café da manhã fenomenal. E de tarde ainda teve um chá quentinho com bolinho. Amamos tuuuudo.
• Romy (9/5): Es war super und sicher nicht das Letzte Mal das wir hierher gekommen sind - Es war super wir bekamen ein Upgrade und somit Direkte sicht aufs Matterhorn was am morgen einfach nur atemberaubend war.
• Emmanuel (9/5): -
• Daniel (9/5): - Die Lage ist super das Frühstück war sehr lecker und sehr ausreichend
• Guest (8/5): -
• Paule (9/5): -
• Patricia (9/5): -
• Hans-Henning Ulrik (9/5): -
• Sibgha (10/5): - Amazing hotel, great amenities and aesthetics.
• Inna (10/5): -
• Kristina (10/5): -
• Silvan (9/5): -
• Guest (8/5): -
• andrew (10/5): Very good choice in Zermatt especially if you value spa access - High quality, good value hotel. The spa is great and a real treat after some hard days of skiing. The breakfast is good. The ski locker room is very handy. The location isn’t central in Zermatt but getting the free bus to ski is easy. I would stay here again.
• Michał (10/5): To jeden z najlepszych hoteli w jakich kiedykolwiek byłem! - Fantastyczny, duży pokój z widokiem na Matterhorn. Wygodne i duże łóżka. Smaczne śniadanie. Bezpłatny odbiór i transport na pociąg. W pokoju jest zarówno prysznic, jak i wanna. Wspaniały widok z balkonu, na którym można odpocząć po całym dniu. Fantastyczna obsługa - spełnili wszystkie moje prośby (wymiana pościeli, wymiana szlafroków, lód do drinków itp). Do tego wspaniałe SPA, na którym znajduje się basen, balia na dworze, jacuzzi w środku, onsen oraz sauny. Każdego dnia wieczorem można się świetnie zrelaksować w ciepłej wodzie, na plus również godziny otwarcia SPA - jest czynne do 22.
• DIEGO (10/5): Wonderful! - O ski Room deste hotel é perfeito, a cama é muito confortável, o SPA sempre entrega uma experiência maravilhosa. O café da manhã é maravilhoso, tem várias opções. Os travesseiros poderiam ser melhorados, talvez fornecer mais de uma opção, a única opção que se tem não é regular para todos, ideal que existissem em tamanhos diferentes.
• Joannie (10/5): Je recommande. - Le magnifique petit déjeuner, Très proche de la gare, Le SPA est très agréable, L’hôtel est bien décoré. -
• Guest (8/5): -
• Wai Chung (8/5): -
• Anna (7/5): Nice stay! - Great location,close to the lift Great spa Family room was rather small for a party of 4. Bathroom was extemely small, just 1 sink en no space to hang all the towels....
• Urban (9/5): -
• Béatrice (10/5): - Hôtel magnifique, cocooning, on s'y sent bien. L'entrée principale est accueillante tout comme le personnel. La chambre était belle, grande et confortable avec une jolie terrasse avec vue sur le Cervin. L'emplacement était top également et le personnel très sympa. On a aussi adoré le SPA.
• Antonietta (10/5): -
• Austin (10/5): Excellent location and staff for a comfortable stay. - The location is ideal for Interlakken. In the heart off the town yet not right on top of things. Perfect. Wish it had a mini-fridge.
• Romain (8/5): -
• Laurentiu (9/5): Good value for money! - It has everything that you need, great staff and all the facilities pool spa are included The hotel offers a convenient shuttle service to and from the rail station, which makes arrival and departure fairly easy. However, it’s important to note that this is the only shuttle provided. There is no ski shuttle to the slopes, which can be inconvenient given the hotel’s distance from the ski area. If you’re planning a ski trip, this is something to consider. Without a dedicated ski shuttle, getting to the lifts can require extra planning, whether that means relying on local buses, taxis, or driving. After a long day on the slopes, the lack of direct transport back to the hotel is definitely noticeable.
• Assia (10/5): -
• Stéphane (8/5): -
• Parvex (10/5): -
• Una (8/5): Great stay overall, would def return - Fabulous spa area, and room was great for our family of 3
• Fanny (10/5): -
• Albrecht (9/5): Wir kommen gerne wieder - Ambiente und Essen, Zimmer, Freundlichkeit Sauna, Spa waren ok, aber die Gäste etwas zu laut und viele Besucher, Etwas klein für die Anzahl Personen,
• Mario (8/5): - Das Ambiente in der Lobby war sehr gemütlich und stimmig, das Zimmer war ebenfalls sehr schön eingerichtet. Die Wellnessanlage, Schwimmbad und Firness waren modern und gut ausgestattet Das Frühstücksbuffet war nicht ganz auf 4-Sterne-Level und die Präsentation der Speisen nicht sehr ansprechend. Brotauswahl etwas dürftig, kaum dunkles Brot
• Charles (10/5): Best Spa hotel to stay in Zermatt - Five stars doesn’t feel like enough for Alpen Resort & Spa—this place turns a stay into a story you’ll keep retelling. We came to Zermatt to celebrate our 20th wedding anniversary, and from the moment we arrived, the staff treated us like the occasion truly mattered. There’s a quiet kind of attentiveness here—warm, genuine, never overdone—that made my wife and me feel completely taken care of. It felt less like checking into a hotel and more like being welcomed into a very well-run alpine sanctuary. The location is phenomenal—close enough to everything you want, yet tucked away just enough to feel peaceful after a day out. And the porter service? Absolute gold. Being picked up and dropped off at the train station with our luggage made arrival and departure feel effortless, like the entire trip was choreographed for comfort. Now let’s talk about two standout gems: The Dude Bar is an experience all its own—lively, stylish, and the perfect place to unwind. Great drinks, great energy, and just the right amount of buzz to make the evening memorable. Their fine dining restaurant, on the other hand, is where things turn from memorable to unforgettable. Every dish felt intentional, beautifully presented, and packed with flavor. It’s the kind of place where dinner becomes an event, not just a meal. Between the exceptional service, incredible food, seamless logistics, and the feeling that our anniversary actually meant something to the people hosting us, this stay was everything we hoped for and more. We’ll absolutely be back—because once you’ve had a place treat you this well, it’s hard to settle for anything less. And the Spa is beautiful and well equipped! We took a steam and sauna. Highly recommended! Some other guests were loud and rude, but that is no reflection on the hotel.
• Kenny (9/5): Good four star hotel in zermatt - Nice spa area. Service from reception staff is great. Good breakfast. The spa can get a bit crowded. And I wished they would use natural essential oils instead of synthetic scents in the sauna
• Miguel (8/5): Need to train the staff to be at the level of the hotel - Facilities, pool, restaurant food, view from the room Reception staff unfriendliness and complete lack of understanding of customer service / experience
• Hari (8/5): -
• Vassili (10/5): -
• yves (8/5): -
• Kyrylo (10/5): The room had a great view, the spa facilities were excellent, and the location was ideal. I would definitely return on m - I had a wonderful stay at this hotel. The view from the room was absolutely stunning and made the experience even more special. The spa facilities were excellent—very relaxing and well-maintained. The location is also very convenient, with easy access to everything you might need. Overall, it was a great experience, and I would definitely return next time.
• Federico (9/5): - colazione e cena eccellenti (mezza pensione)
• Reto (9/5): -
• Murat (7/5): -

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