Fully Serviced Two Bed Apartment by ExCeL & O2

Location: Capital Stay - Unit D, 20 Western Gateway, London, gb

Star Rating: 8.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Soundproof rooms
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Allergy-free room
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Covered parking
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Two-Bedroom Apartment

  This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment offers a flat-screen TV with streaming services, a washing machine, a private entrance, soundproof walls as well as city views. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Apartment with View and Balcony

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a washing machine, a private entrance, soundproof walls, a flat-screen TV with streaming services, as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Mark (8/5): Great Location -
• helene (9/5): Great location while exhibiting at Excle - location was perfect for Excel The dishwasher was rusty, but I mentioned it to the host and he was not aware and assured me it would be replaced
• Annie (10/5): Great location and accommodation - Definitely Reccomend - Really convenient location so close to excel and the underground! Very spacious and clean apartment! The only issue was that the lift wasn’t working when we stayed but wasn’t a big issue apart from moving in and moving out.
• Serdar (6/5): - Location is fine and the home was comfortable. Cleaning is not good. Everything is dusty and all the properties were old . They should spend some money on the properties at home. Also I had a parking penalty even I had 2 days parking. They said I have to solve it myself. I will appeal the parking penalty. This is their fault. They should check why a parking warden putting a parking penalty on my car.
• Aristide (8/5): -
• Valentin (9/5): -
• damian (7/5): -
• Piotr (1/5): It was an absolutely terrible stay and a complete waste of money - Close to the DRL railway. I booked this apartment through Booking.com, expecting the standards and amenities presented in the listing, but the reality was significantly different from the description and photos. The condition of the apartment, its cleanliness, and the available amenities were far below what was promised, which directly affected the comfort of my stay. I did not have the opportunity to report these issues during my stay, but immediately after returning home I contacted both the property and Booking.com. Booking.com intervened, but instead of properly addressing the issue, they offered me a small credit amount, which I did not accept, effectively ignoring my complaint. At the same time, the property refused to acknowledge any irregularities and showed no sense of responsibility. As requested, on December 18 I sent detailed photos and documentation to the property, but to this day I have not received any response or confirmation. This complete lack of accountability demonstrates that neither the owner nor the managing agency, Capital Stay, takes guest experiences seriously. Capital Stay manages several properties in the area, but this case clearly shows that their “excellent reviews” are misleading and do not reflect the actual quality of their offerings. Despite assurances of high standards, the apartment I stayed in was misrepresented on Booking.com, and the actual condition of the property was entirely inconsistent with what was shown online. It is evident that both the owner and the agency prioritize occupancy and appearance over honesty and genuine customer service. Overall, this was one of the most disappointing experiences I have ever had. I was completely ignored by both the owner and the management agency. I strongly warn anyone considering this property: do not rely on the photos or reviews, as the reality is completely different and far below expectations.
• Sorin (10/5): Very nice place! I would highly recommend. - Everything! Was nothing to complain about.
• Iain (7/5): -
• Chimezie (6/5): -
• Adrian (8/5): -
• Wanaemi Alfred (10/5): -
• Olanrewaju (8/5): - Location is great. 2mins walk to train station. Very safe lots of security patrol. Good restaurants around the area. Staff were helpful and friendly. Building has no air conditioning but summer is not so common in UK anyways. So be ready to open the windows but it’s t bad at all.
• Aishat Anita (8/5): The apartment was clean and comfortable. Very close to excel which was helpful as we were there for an event. - The proximity to excel N/A
• sandrine (10/5): -
• Paul (7/5): Weekend away with friends - Location and communication were excellent . The easy access to the O2 via the cable car.which if you show tickets for an event at the O2 the price is reduced by 50% The apartment could do with more attention to areas of cleaning.For example the Windows were dirty,the work surfaces were either dusty or smeary, It obvious there's been little or no change to the furniture, the fridge needs defrosting urgently though it works it's not efficient. Generally a good deep clean and a fresh coat of paint on all the walls would freshen up the apartment.
• Cairo (10/5): - Great location, spacious apartment and friendly staff.
• Petrúcia (8/5): Satisfatória. - Facilidade para localizar a acomodação e de fazer checkin e checkout. Ausência de ar condicionado em verão fazendo muito calor. Foi necessário abrir todas as portas e janelas, mas não refrescou o suficiente e sofremos com o grande barulho na rua.
• Laxmi (5/5): - Good location. Agreed to get early check in. Easy accessible to staff. There were flies and bed smells in the house
• Isabella (10/5): Perfekt för familj och vänner - Stort, fräscht, nära tåg Allt var bra
• Andrius (9/5): Superb -
• Matthew (1/5): I feel like I was scammed. £300 for one night stay is atrocious. - Not much, maybe the location The place was dirty. There was food on the balcony and dust coating the floor. 2 bed side lamps in each room, none of them worked. The guy came to check it out and then came back at 2330, we just wanted to go to sleep. Beds weren't comfortable. The apartment itself isn't in good condition, broken door handles, cracks in corners. Place needs some work. Very noisy, next to a train line, and what seemed like a building site next door. Cannot emphasize how disappointing this was.
• Brian (10/5): Communication was excellent from the start welcome pack of tea coffee milk etc - In a superb location
• Allen (9/5): Superb -
• Mukesh (8/5): Very good -
• Royhid (9/5): Superb - Location was excellent, and the staff were very helpful. Flats were perfect for us as a family of 9 spread across 2 flats. DLR stop was right outside, plenty of food choices.
• Andrea (10/5): Exceptional -
• Anne (10/5): Exceptional - Location Cleanliness Excellent customer service
• Alisa (10/5): Amazing - Was big , very warm , I was very pleased with the apartment, I was with my kids and was warm enough for them , I like everything, thank you I liked everything
• Navaneedha (7/5): Good - The apartment is close to Excel my conference venue, walking distance to Elizabeth line and DLR. Tesco express downstairs very convenient, all facilities as advertised, host very responsive to help replace iron which was broken and unusable, help to arrange transport to and from airport The temperature was zero degrees when we landed and the heating system was not turned on, it took few hours for the room temperature to reach comfortable level, one of the clothes drying rack was broken and unusable, the kitchen sink clogs easily, had to pay £ 30 to for the service to unclog it, the transport booked for us from the apartment to airport for our flight home was too small and had inadequate space for all of us with luggage, the driver was unhappy, we explained it was not our fault as we have given all the necessary details, had no choice but to take the transport as it was 5am in the morning, the office only opens at 9am
• Avishai (10/5): Exceptional -
• Ivo (7/5): Good - Nice staff Good location Size of Appartement Comfort of the beds, poor sleeping The smell of the showersewer...
• Okojie (9/5): Superb -
• Christopher (9/5): Superb -
• Lauren (10/5): Exceptional -
• Oxana (10/5): Exceptional -
• Natasha-leigh (10/5): Lovely apartment well worth staying! - Lovely apartment! Very spacious, clean, the two bathrooms are brilliant. Views are nice in the evening. Well equipped, comfortable beds. Very happy and will stay again :)
• Rebeca (9/5): Superb -
• Sharon (9/5): Plan to stay again as very good apartment and location. - Excellent location right next to Excel, DLR, cable car with good restaurants and shops near by. Property clean and lots of little touches that made it a very comfortable stay. Staff very helpful, friendly and excellent communication.
• Yuyujanice (10/5): House had everything you need. Location is convenient to center for sightseeing by Eliizerberth line - The host is very friendly and nice - introduced everything well to us. And at the day of the checkout, we were late for a wee bit, but the host is kind to us. Nothing
• John (9/5): Great location, lovely property and really good customer service - Excellent communication and really accommodating service by the check in staff, especially as this was a very late booking following an absolute fiasco with another property booked via Booking. They stayed late to meet us, and were really helpful throughout our stay. really great guys👍 Only minor issues we couldn't get the AC to work and the sink in the en-suite wasn't draining properly.
• Hana (8/5): Very good -
• Stevie (8/5): Great location, and value for money. The Capital team were very welcoming and helpful on check in. - Location, good size and value for money.
• Chris (9/5): Superb -
• Amelita (9/5): Superb - Very good location, only 4 minutes from DLR. The distribution of the apartment is very good with the 2 bathrooms. The kitchen is equipped with useful stuffs. The guys are very friendly and helpful. Some things are broken, for example the curtain rod or the towel holder under the sink.
• Andrew (10/5): Exceptional -
• Diane (10/5): Excellent -
• Connor (10/5): we had an excellent stay - modern, spacious apartment with everything we needed n/a
• Kyle (7/5): Good -
• Nabil (10/5): Excellent, spacious, clean and attentive hosts - Clean, spacious, well located and very attentive hosts. Would definitely recommend the property to anyone. It’s a real good size, with two spacious bathrooms and a spacious living / kitchen area. Nothing.
• Iain (9/5): Clean, quiet and comfortable. I've already re-booked for our next visit to Excel. - self catering. But there were plenty of plates etc and all in good condition, and a dish washer and tabs too. Nothing, it was all good.
• Sacha (10/5): Beautiful apartment - The property was beautiful, it was clean and tidy and we will definitely be back! Nothing we did not like
• James (8/5): Very good -
• Chooi (6/5): It's alright. - Location; full facilities For check-in, we waited/stood 15min out in the cold weather during winter for the host despite that we have been communicating at least an hour earlier that we would be arriving by 8pm - for this, the staff mentioned that we can check out at 12noon instead of 11am. For check-out again, we waited for 15min for the staff to come over to collect the keys from us. The shower rooms were slippery and no bathroom mat were provided making it risky for my old mother. And the showers flooded due to clogged drain holes.
• Adambacso (10/5): Exceptional -
• Joao (8/5): Nice clean gem close to the convention center - place was in front of the teleferic. Very convinient for a stay fior both work at the convention center and fun with family. Next to tube station. little noisy. The apartment was clean but neighbors cooking wasn't the best.
• Sarah (8/5): Very good -
• Richard (8/5): Great flat, great location, great service - Excellent all round Except I am still waiting to receive the invoice for it as per a few messages ......
• Nick (10/5): Overal, great location for ExCeL, good value - Location great - just a few mins walk from ExCeL, local restaurants and cable car. Apartment really nice, clean - great TV, large space. Parking on-site Apartment was a little cold as heating was off when we arrived. Some heaters provided, but would have been better to have the main heating working properly and on before arrival.
• David (10/5): Exceptional -
• Kuljit (9/5): Superb -
• Sallyanne (10/5): Great stay, convenient for Excel. - Great property easy to find, comfortable lounge nice and spacious with a kitchen with all amenities. The bed in the far room was too hard for me.
• Lai (9/5): Perfect - The shower is great, the location is convenience and very easy to buy the food (Tesco just next to the entrance of the building) and a lot of food choice nearby. Nil
• Fahima (10/5): Exceptional - Perfect location in london, big apartment, clean and service was superb. Nothing
• Fadel (8/5): Comfortable - Clean , location , facilities Was a bad smell at the toilets, partial blockage of water sink in the kitchen
• Darren (10/5): Perfect apartment in a fantastic location - Modern clean apartment Nothing
• Stephen (10/5): Exceptional -
• Charlotte (8/5): Excellent location, good value for money. - Host was very responsive and helpful, beds were very comfortable, location excellent Very basic facilities, could have be cleaner and could do with a bit of a spruce up.
• Aleen (10/5): Everything was nice and clean, facilities were all modern, staff were kind .. recommended -
• Bob (10/5): Exceptional -

Photos