Le 4 Stagioni Dante's Suites H Napoli Centro, by ClaPa Group

Location: Vico Carceri San Felice 13 (Check in at via Alcide De Gasperi, 47), Naples, it

Star Rating: 6.3 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 03:00 PM - 09:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Pets allowed
• Luggage storage
• Car hire
• Non-smoking throughout
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Key access
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Covered parking
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Triple Room

  The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Private bathroom

• Family Junior Suite

  The unit offers 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom

• Standard Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV, a private entrance, soundproof walls, a wardrobe as well as an inner courtyard view. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite with Balcony

  Boasting a private entrance, this air-conditioned suite comes with 1 bedroom and 1 bathroom with a shower and a bidet. Featuring a balcony with city views, this suite also features soundproof walls and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with Balcony

  Boasting a private entrance, this air-conditioned suite comes with 1 bedroom and 1 bathroom with a shower and a bidet. Featuring a balcony with city views, this suite also features soundproof walls and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior King Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Economy Double Room

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Standard Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Mobile Home

  The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom

• Double Room With Private External Bathroom

  The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Private bathroom
  • Cots

• Small Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Deluxe Queen Suite

  With a balcony facing a nearby square and free WiFi, this suite has a mini-bar and an electric kettle with a selection of tea.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Key access

• Deluxe Junior Suite

  Offering a balcony and a private entrance, this junior suite features a mini fridge, kettle and satellite TV.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Key access

• Deluxe Double Room

  Featuring a balcony or window with views of the internal courtyard, this room includes free WiFi, a mini-bar, and an electric kettle with a selection of tea.

  Max Occupancy: 3 (3 Adults)

  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Key access

• Standard King Room

  Featuring free WiFi, this quiet room includes a mini-bar and an electric kettle with a selection of tea.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Body soap
  • Key access
  • Window

• Superior Double Room

  Offering views of Piazza Dante and free WiFi, this room includes a mini-bar and an electric kettle with a selection of tea.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Body soap
  • Key access

Guest Reviews

• Lorenzo (5/5): Bene ma non benissimo - Posizione centrale Accoglienza, cattivo stato di manutenzione della stanza
• Cristian (1/5): - Era chiusa e si sono presi i soldi della prenotazione
• Roberta (7/5): -
• maurizio (7/5): -
• MARCO (6/5): Scadente - Location Qualità della struttura e degli arredi scadente, servizi igienici con problematiche segnalate e non riparate. Pulizia scadente. Staff di pulizia maleducato al mattino. Generalmente tutto di bassa qualità, non è affatto una junior suite
• Giulia (8/5): -
• Vegard Orlando (10/5): -
• Filomena (10/5): -
• Evelin (10/5): -
• Yuki (3/5): -
• Sergio (1/5): -
• Carmine (6/5): -
• Umberto (10/5): -
• Pino (2/5): - Solo la posizione al centro di Napoli Avevamo preso la camera con lo sconto Booking e dopo la prenotazione è spuntato la caparra di 200 euro e di firmare un contratto a riguardo.Alla fine appena arrivati in struttura non volevano darmici una ricevuta del pagamento della caparra e neanche il codice sblocco che a fine soggiorno mi permetteva lo sblocco della caparra.Alla fine dopo una discussione ci ha proposto di pagare altri 20 euro a persona per notte in più,escludendo di pagare pagare la caparra. La camera non è una suite come dice dalla descrizione.La doccia rotta e il bagno che non scaricava. Sentivamo ogni cosa delle camere adiacenti e al mattino sentivamo voci provenienti dai corridoi dell’alloggio.
• Carmen (10/5): Ci siamo trovati molto bene - Abbiamo visitato comodamente tutto il centro di Napoli, vicino la movida di Piazza Bellini. Piazza Dante è piena di ristoranti tipici napoletani.
• Rachele Matilde (2/5): -
• Giovanni (10/5): In Piazza Dante - Perfetto. Camera con vista piazza davvero bella 😃
• NICOLÒ (10/5): tutto perfetto lo consiglio se si vuole andare a napoli - la posizione e lo stile della camera niente
• CESAR (4/5): - Deficiente la coordinación administración cliente Cobro extra
• Giovanni (10/5): Bel soggiorno a Napoli! - Tutto,dalla camera alla posizione!tutto perfetto.
• Cebanu (8/5): -
• Antonello (2/5): -
• Oleh (1/5): -
• Daniele (1/5): -
• Camarda (9/5): - Posizione centrale,staff molto gentile e cordiale.
• Alessandro (8/5): -
• Ludovica (1/5): -
• Matteo (10/5): -
• David (2/5): - The whole room was a mess shower door hing off lights taped with tape headboard tables all made up from old pallets varnished would stay there again if they gave it for rent free
• Luca (7/5): -
• Angelo (1/5): -
• chiara (1/5): Soggiorno fantasma - Non sono riuscita a soggiornare avendo effettuato la prenotazione al pomeriggio per la notte stessa che dovevo utilizzare la stanza. Purtroppo il servizio clienti non era disponibile e io avevo effettuato già il pagamento. Ho provato a chiedere se era possibile utilizzare la notte ( persa ) in altra data ma mi è stata negata. Non lo consiglio per la gestione che a mio avviso è assente.
• Giada (7/5): -
• Tibisz (1/5): Soha ne menj ide - Semmi Undorító szoba, tele szúnyoggal, nem működő klímával, magas, 200 euró, kaucióval, udvari kilátással.
• Giada (10/5): Perfetto - Tutto perfetto e pulito, camera in pieno centro
• Giovanni (10/5): Cristo Velato e Napoli Sotterranea - Piazza Dante è magnifica, camera con affaccio sulla stessa. Cristo Velato,Cappella di San severo e Napoli Sitterranea a due passi. Il personale è gentile e la camera pulita e spaziosa.
• Joegelis (5/5): - La ubicación céntrica. No era como estaba en fotos, la cama incómoda, la habitación un poco deteriorada a como se ve en fotos realmente
• Castro Silva (1/5): Pésima - Nada Que cobren una garantía de 200€ que no indicaba en booking. Indican devolverlo en 15-30 días hábiles pero dejan al turista sin cash
• Maria (10/5): - Posizione ottima
• Deniszova (9/5): - Szuper jó hejjen található ès a szoba is szép kreativ volt. Nagyon tetszett!!!
• Marino (1/5): - Posizione ottima. Scarichi del bagno tutti intasato,doccia, lavandino,TV non funzionante ,scarsa pulizia della camera ,arredo pessimo .
• Gaia (7/5): Esperienza ottima in una posizione perfetta - Ho pernottato per due notti in questo albergo e posso dire che è stato davvero un soggiorno piacevole. La posizione è assolutamente perfetta, situata nel cuore del centro città. In pochi minuti a piedi si raggiungono tutte le principali attrazioni turistiche, il che rende tutto molto comodo e senza stress. Un’ottima scelta per chi cerca comodità, tranquillità e un buon punto di partenza per esplorare la città.
• Giovanni (10/5): -
• Giovanni (10/5): - Tutto
• Giovanni (10/5): -
• Gjergj (10/5): Exceptional -
• Sarah (10/5): Exceptional -
• Serkan (7/5): Good - They charge 200 Euro deposit and pay it back 30 BUSİNESS DAY, and also more 20 Euro tax
• Yosi (1/5): BE CAREFULL. Dont go this place - In the center of the city. close to everything and to via toledo street Their office is very far from the building. They require you to come to their office to check in and only then can you go to the room, even though they say you can check in online and go directly to the room. Very inconvenient. They charge you in 200 Euro deposit for damage you may cause. I took pictures and video of the room when i arrived and also when i left for proove. They say that after 14 business days you refund automatically and i have not recieved the refund yet. i had to contact with booking to get my refund back. They will not recieve it to you automatically so BE CAREFULL!! Its a scam. DONT even thing about to go to these places. They will take your money and wont be easy to get it back.
• Beyene (10/5): Thank you so much for hosting us! We had a wonderful stay in Napoli thank for your services. Amazing location. The room - Thank you so much for hosting us! We had a wonderful stay in Napoli thank for your services. Amazing location. The room was clean, big, and very comfortable. We will recommend and look forward to come back again!
• Ardit (1/5): I don’t recommend this place at all!!! They made my pay for deposite and now its been 2 months I haven’t get my deposite - I don’t recommend this place at all!!! They made my pay for deposite and now its been 2 months I haven’t get my deposite back and they dot answer their phone or messages. They are trying to scam people with the deposite. Don’t book here!! I don’t recommend this place at all!!! They made my pay for deposite and now its been 2 months I haven’t get my deposite back and they dot answer their phone or messages. They are trying to scam people with the deposite. Don’t book here!!
• Małgorzata (10/5): Exceptional - Locatization and room space Everything was ok, we ate happy
• Gemma (10/5): Exceptional -
• Stanislau (1/5): Nice price and location, but... - They took additional 200 euro for deposite and now don't want to return money back.
• Laila (1/5): Bad - The property offers online check-in which doesn't work, we had to walk to another building 30 minutes away from the guest house to check in, and then walk back another 30 mins to the property. The room was terrible, flies everywhere, the bathroom drains stank, bed sheets were dirty, the AC wasn't working even after the technician came, it worked for about an hour then stopped working again. The best part is when we got locked out, the code to get into the property suddenly wouldn't open the main door, we tried to contact the front desk number but got no reply and no one answered our call, luckily other residents came down and we were able to enter after they opened the door. And the last things is the security deposit that the tell you about a few days before your stay, we had to pay €200 security deposit at the check-in and they told us we would get the refund 15 days after checkout, after chasing them for nearly two months, we finally got our money back today! Would definitely never stay there again, such a disappointment!
• Rodriguez (1/5): Bad - It’s been over 40 days and no security deposit has been refunded. The room was FULL of baby mosquitos. I had bites all over and very irritated skins for a full 18 hour day of travel. Not a nice place to stay.
• Carina-stefana (5/5): !!! - I am writing to express my disappointment regarding the difficulty I encountered in obtaining a refund of 200 euros that I had given as a deposit. After 30 working days passed, during which I was supposed to receive the deposit back, I still had not received the refund.
I reached out them via email and WhatsApp, but only received an automated message stating that I was eligible for a refund and would receive a response within 72 hours. However, after the specified timeframe passed, I had not heard back and my money had not been returned.
Despite numerous attempts to contact them through phone calls and messages, I received no response. Eventually, I had to escalate the issue to Booking, who thankfully assisted me in getting my refund (obviously I had to wait again for many days to provide them some documents and to let them checking). It is concerning to me that they have received multiple negative reviews regarding refund processing, and Booking continues to do business with them.
 Location OK Cleaning person OK Room with various problems: - very bad smell always in the bathroom - shower full of calcar - door of shower not working - a lot of mold which they covered with a curtain Nobody will accompany you for the check-in and check-out process to inspect the room. This means that you will not have a clear understanding of what you are paying the 200 euros deposit for. I am writing to express my disappointment regarding the difficulty I encountered in obtaining a refund of 200 euros that I had given as a deposit. After 30 working days passed, during which I was supposed to receive the deposit back, I still had not received the refund.
I reached out them via email and WhatsApp, but only received an automated message stating that I was eligible for a refund and would receive a response within 72 hours. However, after the specified timeframe passed, I had not heard back and my money had not been returned.
Despite numerous attempts to contact them through phone calls and messages, I received no response. Eventually, I had to escalate the issue to Booking, who thankfully assisted me in getting my refund (obviously I had to wait again for many days to provide them some documents and to let them checking). It is concerning to me that they have received multiple negative reviews regarding refund processing, and Booking continues to do business with them.
 Location OK Cleaning person OK Room with various problems: - very bad smell always in the bathroom - shower full of calcar - door of shower not working - a lot of mold which they covered with a curtain Nobody will accompany you for the check-in and check-out process to inspect the room. This means that you will not have a clear understanding of what you are paying the 200 euros deposit for.
• Nikoleta (1/5): COMPLETE SCAM - It is a COMPLETE SCAM. They ask you to pay 200 euros as a security fee (for a stay that costs 40) and say that they will refund if 30 days later. Don’t book it
• Grazio (7/5): Short break in Naples - First of all, I would like to say that Clapa Group is a very well organised company. Although I had no time to make a visit at the reception, everything ended up fine. There were no worries about checking in online and finding the building. The location was perfect not far from Naples Centre. The room was good with a balcony facing the Square, next to Metro Station and lots of shopping and historic places around. The shower needs to be replaced by a new one. The shower tray was blocked, after the second night it started to be very slowly. Moreover the gypsium walls that divide rooms have to be fixed as soon as possible because they start to separate from the main structure.. I think it is a bit risky to keep renting that room.
• Oksana (1/5): Pay attention!! Do not make a reservation here! They charge deposit of 200 euros (in our case it is more expensive than - Pay attention!! Do not make a reservation here! Clapagroup charge deposit of 200 euros (in our case it is more expensive than the whole two-day stay!). They ensure that you will get a refund on the card, after a month! but finally keep 60 euros even without giving a reason!! To my requests for clarification no answer. This is totally scam The room is a one big fail, in the sheets we found hair, furniture old and the whole room needs renovation One of big fail, in the sheets we found hair, furniture old and the whole room needs renovation We were scammed by clapagroup and they not refunded the entire deposit !!!
• Gpc (7/5): Good - Room very central Communication with client support service was very difficult with delays in the replies. The front desk was not supportive and had a very weak interest in the issues we faced.
• Lucy (1/5): I paid 200€ for self check in which supposedly the would transfer back to my bank account after the stay. I texted them - Nothing, it was dusty and dirty, even mold in the shower. Things were broken, not like the pictures at all. I paid 200€ for self check in which supposedly the would transfer back to my bank account after the stay. I texted them a bunch of times about my money and they stopped acknowledging me, it’s been over the maximum waiting time for credit cards to be refunded. DO NOT BOOK HERE, IF YOU DON’T WANNA BE SCAMMED!!!
• Nicolai (2/5): I discourage choosing this place. It is not worth the money. - The appartment is well located in the center of Napoli. Disappointing apartment with poor service. the standard of the apartment is not good. There is mold om the ceiling, the bathroom door is broken, and one of the beds were damaged at the bottom and could not be used. The access code must be picked up elsewhere in the city, and the service is lacking with long queues and poor assistance. Definitely not worth the money.
• Oscar (10/5): Exceptional -
• Antonio (1/5): Terrible! Run away from this place! - I do not recommend to anyone! The room was super small, the shower was broken, the bidet too! It is located in a super busy square with many restaurants and a small street right under the window where there is constant movement of people and cars and when someone can't pass they start honking... Terrible noise right under the window... There is also deposit for the empty small room of 200 euros, which I still can't get back after more than a month after I left the hotel, and this is not an isolated case reading the reviews on google and trustpilot! Also, the reception is about 20-30 minutes walk from the hotel and the staff is terribly arrogant and unhelpful! Run away from this place!!! I do not recommend to anyone! The room was super small, the shower was broken, the bidet too! It is located in a super busy square with many restaurants and a small street right under the window where there is constant movement of people and cars and when someone can't pass they start honking... Terrible noise right under the window... There is also deposit for the empty small room of 200 euros, which I still can't get back after more than a month after I left the hotel, and this is not an isolated case reading the reviews on google and trustpilot! Also, the reception is about 20-30 minutes walk from the hotel and the staff is terribly arrogant and unhelpful! Run away from this place!!!
• As (5/5): Enough for once, won't stay here anymore!! - Location is great Personal: we never met the receptionists. We communicated per email, and they were so UNEDUCATED and UNMANNERED replying us!! I can send the chat from them!! They wanted €200 for Deposit!! Never ever in my life €200 as a Deposit for such a cheesy hostel!! Bathroom: cloaked and dirty Air Conditioner: Sometimes yes sometimes not NO KETTEL AND GLASSES IN THE ROOM!! WE PAY DEPOSIT €200 FOR WHAT?!!!!
• Nino (1/5): Liars ! Scam ! - They are liars ! Asking for deposit 200 EUROS and that money you can consider as lost ! Worst experience ever.
• Dan (5/5): Only got a 5 for the location. - Location was perfect Rooms are tired, battered and need a refurb. Bathroom stunk of drains. Bed is hard. Have taken a €200 deposit that will take 2-4 weeks to be returned.
• Sharon (1/5): Do no recommend - Horrible , they billed as for late check in although the check in was online and we just got a code for the door, the parking coated 45 euro and was far away from the place, we came and the toilet and air conditioner didn’t work and there wasn’t nobody to talk with
• Kateryna (1/5): Bad - The hotel asked to pay 200€ as a deposit and still did not return our money back. It was more than a month ago!!! The most disappointing place ever. Please, be careful when you book this hotel.
• Xhelal (10/5): Exceptional - It was very close to the city centre. The room was clean and everything essential you need was there. Would love for the bed to not have been split but other than that everything was pleasant
• Andreea (1/5): I stayed locked in the room all evening, until the next day, because the code at the entrance didn't work and I risk - The fact that the room is spacious. The code from the main entrance did not work. I was not helped in any way by the staff and if a neighbor with a key to the entrance who lived in that building did not come, I would have been left sleeping at the door. It's embarrassing that even after I checked out they didn't even apologize. No one answers even a single question and they also took my deposit of 200 euros, which I don't know if it's guaranteed that I'll get it back. How is such a thing possible?
• Kamil (1/5): Stay away!! - The only positive thing about this flat is location. I wish I’d checked reviews before booking. Horrible exprience. Very difficult contact with staff, air con barely working, room was generally neglected (see photo of fridge) and full of mosquitos (even though windows were closed). There was also a problem with deposit. First of all you find out you need to pay €200 deposit after booking, then I waited 1.5months (was suppose to be returned within 14 working days) to have it returned. And it’s only because I chased them many times. Do yourself a favour and find place to stay somewhere else.
• Kalina (1/5): CRIMINALS!!! - This place is run by ILLEGITIMATE means. They force you to pay 200 Euro by blocking this amount from the bank card of your booking. With the criminal pretention of "guarantee" for possible damages in the room. Furthermore, this amount is blocked for 1 month!!! Which is completely ILLEGAL and non compliant with any law or rule in Europe or outside. They also FORCE you to go through some process of electronic check-in, including registering photo of your ID. And we all know how many frauds happen with stollen IDs in the Internet!!! One of the servants at the Reception pushed himself with his finger the button on my phone "approving" the "contract" which was forcing me to accept their "rules" and "registration process" as described above. As I was chocked by all these criminal circumstances, I called Guardia di Finanza at 117 . They came, but finally they did not help the LAW and my Human Rights and those of all the other customers at all! Based on their local Italian arrangements and a few bottles of cold water offered cheaply by the servants criminals from the Reception. As a result, I simply left, offering to the criminals from this so called "hotel" and their criminal protectors from the Guardia di Finanza the price of my booking, which was already paid before to go this place. With the only wish - to go far away from these people and to never come back to Naples - city of criminals!!! This place is run by ILLEGITIMATE means. They force you to pay 200 Euro by blocking this amount from the bank card of your booking. With the criminal pretention of "guarantee" for possible damages in the room. Furthermore, this amount is blocked for 1 month!!! Which is completely ILLEGAL and non compliant with any law or rule in Europe or outside. They also FORCE you to go through some process of electronic check-in, including registering photo of your ID. And we all know how many frauds happen with stollen IDs in the Internet!!! One of the servants at the Reception pushed himself with his finger the button on my phone "approving" the "contract" which was forcing me to accept their "rules" and "registration process" as described above. As I was chocked by all these criminal circumstances, I called Guardia di Finanza at 117 . They came, but finally they did not help the LAW and my Human Rights and those of all the other customers at all! Based on their local Italian arrangements and a few bottles of cold water offered cheaply by the servants criminals from the Reception. As a result, I simply left, offering to the criminals from this so called "hotel" and their criminal protectors from the Guardia di Finanza the price of my booking, which was already paid before to go this place. With the only wish - to go far away from these people and to never come back to Naples - city of criminals!!!
• Katrin (10/5): Exceptional -
• Dejan (1/5): Be cafereful about the deposit scam. - Location was great. Rooms were ok. Missing information about mandatory deposit. They decided to keep entire 200 EUR deposit due to smoking in the room. Sign in the room had 50 EUR penalty.
• George (3/5): Poor -
• Marinela (1/5): Bad - They didn’t open the door and pick up the phone! Shame!!! The communication isn’t good and isn’t enough to going inside and you still the front of the door in late evening and you have to search new place where to sleep.
• Piyush (9/5): Superb -
• Leo (1/5): They won't give me back my deposit and I've been complaining for a month and a half. - I still don't know if it was a scam, but when I arrived they made me pay €200 as a deposit and told me that it would be refunded to my credit card after 14 business days. I've been making the claim for a month and a half and they keep telling me that at some point I'll get an email. The night in this hotel ended up costing me €264?? I'M VERY ANGRY, the hotel wasn't even worth the initial price.
• Lennart (5/5): Passable -
• Ricardo (6/5): Pleasant -
• Ramina (10/5): Exceptional - Zona in care era pozitonat apartamentul La baie era usa de la dus rupta
• Terry (8/5): Convenient, private , very secure but kind of like a reverse escape room getting into the property. - There was no breakfast or I was not told where the breakfast was. There was no human contact for the check in process. It was very cold. Hope you are good with technology and directions you must rely on email and your phone.
• Mohit (1/5): Bad - Was very bad experience I’ve paid security deposit 200 EUR0 but I still haven’t got it
• Paulius (4/5): Wouldnt reccomend, as its very commersiolized and fake - Bed was comfortable, everything clean, good wifi Additional charge for keeping luggage at their reception, additional charge to check in earlier, don't even consider our situation, just MONEY MONEY MONEY. Also took deposit of 200€ which I got back after ~1.5months
• Linda (8/5): Very good -
• Francesca (9/5): Superb -
• Marko (10/5): Exceptional - Location and the fact that the room had so much space
• Simran (1/5): Bad - location they charged us 40 euros extra for late check-in when they did not even help us with any check-in procedures. we were waiting with all our luggage and trying to figure out a way to check-in for over an hour. none of the team was answering our calls and neither were we provided with any information beforehand on how to do the check-in.
• Majkosvk (7/5): Good stay for overnight visitors who want to sleep in the center of Naples - The location of the accommodation is perfect - right in the center of Naples. There are plenty of entertainment options around, including bars, restaurants, cultural sights etc. The check-in was online and quite easy, the whole experience was key-less, which was very convenient. The room was spacious and had a nice window. The place contained several apartments and was a bit noisy (guests coming in and out). The accommodation is just next to the big square, you can hear the rush (but it gets quiet at night). The bathroom was a bit dirty with some equipment having rust on it (plus a malfunctioning light in the shower). Parking around is really difficult.
• Hannah (1/5): Bad - It’s been more than 30 days and I still haven’t received my 200 Euro deposit. I took a photo of my room and everything was good when I left. I should be receiving the 200 Euro I deposited. I searched the business and there was so many bad reviews on Google saying the they got scammed because they didn’t know about the 200 euro deposit until you get to check in place and they never return the money after. This is very misleading and fraudulent.
• Agata (5/5): Good - The location was very good, amazing food, beautiful side streets One lady at the reception desk (a very young one) was very nice, while the other lady with black hair (possibly the manager) spoke up and was very rude and shouted over my question. the 20-minute journey to the reception was unexpected. The information on the website is not accurate... found a bug found itself in our bathroom. there was no hot water in the bathroom while the first person was bathing and there were two of us. Definitely will come back but won't use clapa.. it was a mistake.
• Karyn (6/5): Don't bother - Bed was comfortable. Good location near metro station Dante to Garibaldi and central. Easy train trip to Pompeii. Plenty of restaurants in piazza. Supermarket close. After finding our room easily we then had to find check in. Found staff unhelpful. The instructions were unclear how far check in was from our accommodation and were not offered any shuttle. The €200 bond was an absolute rip off. Despite it8 being in their conditions, there is no need for it to be kept for a month!!! I have never paid that much before and deposits are always returned on the day of departure. The room..... bathroom stank. Fridge didn't work. No basic maintenance was observed. Shower head slipped and had to be tied up. Shower door off rail and broken. Shower dirty. Furniture basic, cheap and kitch. One of a few bookings we would not return to and we have travelled extensively over many years. Our rating pulled a 6 out of 10 but it's less than that!
• Kerry (9/5): Superb - Superb location very clean
• Katerina (8/5): Great location, small room with balcony view! - The little balcony with a view to Piazza Dante was by far the best feature of the room! The bathroom was clean with a shower and a bidet, including soap/ shampoo samples and towels. The location is one minute from the metro station with easy access to any kind of shop, caffè and restaurant. Of course there were loud noises from the square, shops, people, cars, which is to be expected being in such a central spot. We actually enjoyed the livelihood of the place and did not mind the noises at all. If you wanted to sleep, you could just close the balcony doors and most of the noises were canceled. After visiting other parts of the city we realized it was probably the perfect choice of location. The name of our room was "Foria". It consisted of a double bed, two small nightstands, a small desk, a single chair, a TV and a closet with a money safe box & extra blankets. Our bed linens and toilet paper/ soap samples were changed and renewed once (we stayed 3 nights). There were no keys, only passcodes to every door, which was very convenient as we didn't have to carry or return any keys. We were given clear instructions on how to find and enter the building. Overall great place and value for money, totally recommend!!! One thing I didn't like was that when I booked the room on the booking app, the picture showed a similar, but much larger bedroom. The room wasn't very spacious and you could not walk to the other side of the room easily, as it was blocked by the chair between the desk and the bed. That's why we had to move the chair a lot, but that wasn't too big of a deal. The desk had an inconvenient design with gaps across the surface, so you could not leave small objects on easily. Also I had to pay a 200€ fee, which will be returned after 30 working days given that we did not cause any damages. That was mentioned once I booked the room, so it was no surprise, but still, a bit of an inconvenience to wait such a long time. Lastly, the towels were clean but had a slightly weird smell, like vinegar, and the room wasn't very soundproof, as we could sometimes hear people talking and snoring.
• Nicholas (7/5): So-so stay. This was our second visit in 5 years, and probably won't return - Location was good for the metro and local eateries Lack of on-site staff (they were remote, around 1km away). Access involved passing through a small door (about 1m tall), and up several flights of stairs, which were not illuminated until night-time. My wife lost her footing in the half-light on one occasion, and injured herself
• Marek (10/5): Exceptional -
• Qinjia (3/5): It is terrible - It’s bad. The employees could not speak English and I was charged a deposit of 200 euros, and it has not been returned to my bank account yet. At the same time, they didn't use the same place as the real residence, which forced me to take my luggage to check in and walk a long way to the hotel. And when I chose the type of hotel, I chose two single beds, but in the end, when I arrived at the hotel, I found that it was a double bed. I felt cheated, which made my trip very unpleasant. They should improve their services and take care of the feelings of international travellers. And improve their living environment.
• Dragansimonovski (2/5): Very poor - I didn't like it how they take my credit card and i was waiting 30 working days to return my money. Frist they told me 20 days after that 30 days and last maybe 40. I was scared that i will no get my money and i called booking and then they return it after 2 days.

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