THE ROYAL BOUTIQUE REGENT LODGE by LONDON , SLEEP 8

Location: 6 Elm Close, London, gb

Star Rating: 7.7 Stars

Property Type: Holiday homes

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Family rooms
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Concierge service
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Delivered food - securely covered
• ATM/banking
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Japanese garden

Rooms Available

• Three-Bedroom Vacation Home

  This holiday home comes with 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a refrigerator, a dishwasher, an oven and a microwave. The holiday home features a flat-screen TV, a washing machine, a private entrance, a tea and coffee maker as well as garden views. The unit has 5 beds.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Toaster
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Semi-detached
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Hand sanitiser

Guest Reviews

• Elson (10/5): Overall good choice, value for money - Enough space to sleep and nice kitchen Bedsheet were not that clean
• Mohammed (1/5): RUDE AND RACIST HOST, UNCLEAN, UNCOMFORTABLE PROPERTY, RIDICULOUS CHARGES SUMS UP THIS PLACE - DO NOT MAKE THE MISTAKE OF BOOKING WITH THIS HOST AT ANY OF HIS LOCATIONS. I have never written a review anywhere that l've stayed and l travel a lot (work purposes). I've never experienced the extremely rude service that I experienced here. I'll summarise below with evidence where I can. 1. After booking, I enquired just to make sure that there were sufficient toiletries and everything available, just a general enquiry without any controversial tone as it was not just myself but 4 others staying and I wanted to make sure we had everything we needed for staying. I have posted the absolutely unacceptable response. Notice the capital letters and annoyed tone as though it’s okay to answer a customer like this. This was a reg flag I should’ve paid attention to. 2. When face to face he acknowledged his rude response and tried to justify using previous guests as an excuse for being rude as they caused him issues, so he was angry with me for their mistake, does that sound like a good host? 3. When discussing parking I mentioned we might just park outside on Road, avoiding charging costs in a driveway part of a property where we’ve already paid a lot of money. That’s his choice to charge but be aware of this £12 per night charge, another way of milking the customer. Anyways, upon mentioning my intention to park outside he tried to rope me in with, and I paraphrase ‘I wouldn’t do that, there’s a park close by with black people in it and some people might scratch your car’, Gods honest truth and I challenge him to lie and deny this. The reality is his lies using some racism trope as bait is fearmongering, i saw no such thing during my 2 nights there and no cars were scratched when parked outside where one of the cars was. 4. 'it was not comfortable, mattress was awful, main windows in my bedroom were locked & wouldn’t open, dining room chair was broken, the water was fluctuating from extreme hot and cold.' relatives comment who stayed. 5. I paid parking for 2 cars + deposit trusting if I only parked 1 car, he would kindly return the extra money. I told him at the time definitely one car. The day passed and while running around to get some food with family, I forgot to mention to him just 1 car, genuine mistake, by all accounts he had my number and could just call/message me to confirm, but he decided to charge without telling me instead. 6. In the property, all the family I was with were complaining of the boiling hot water while trying to shower, when I asked the host, he didn't bother to come and look but just said it’s all in good condition. Rather than have him accuse us like he did in his offensive message to me, I thought let’s just get through it as this host is extremely rude. They were not happy at all. 7. in image below, the bedding contained Stains and was unclean, disappointing when it was claimed everything is clean and fresh. I had to make other arrangements to sleep comfortably which I usually don’t mind but seeing how we were treated up to now, this was unacceptable. I didn't bother telling him cause he would somehow look to blame me. 8. We were leaving on the Sunday and being out for leisure, I expected he’d allow us some time to gather our things and leave for a decent time e.g. 11 or 12 o clock. Yet another charge. He slaps on a £50 charge late checkout anytime after 10am, literally milking from where there’s opportunity. I had to really go out of my way to push this charge down to £30 which he just about accepted. If you’re out for leisure and looking to relax and take your time, this is NOT the place for you. 9. He charged me a lot more than expected upon leaving and I queried why? that’s when he decides to tell me he charged for both cars, despite having my number and he could’ve called to confirm if I was parking there or not. 10. He is going over Booking.com head telling people to book with him DIRECTLY, THIS IS EVIDENCED! BOOKING.
• Kevin (10/5): Would definitely use again. - Easy to find, 15 minutes in a uber to the train station. Nothing.
• Waleed (1/5): Bad - Host was too much rude, even he don’t know how to talk how to behave with customer I ll never ever gonna book his accommodation again. Host was too much rude
• Mohammed (10/5): Exceptional -
• Sandis (10/5): Exceptional - Everything spot on as stated in description. Nothing
• Thomas (7/5): Good -
• Jaikar (8/5): The property is a great place for stay. Highly recommended. - The house location, condition of property and furniture, comfy beds, and all amenities available. The host Amit was very warm and accommodating. The property is close to market and restaurants. We had to ask for the internet password later, as it was not provided upon arrival and was also not posted or left on the property. No spare toilet rolls were provided, so we had to buy them ourselves. When raised this issue, the host apologised and informed that it was in the locked locker in the property but we had no access to the same.
• Sagar (10/5): The host was friendly. The quality of the house was excellent I would definitely stay there next time. - Peaceful place to stay and the quality of the house awesome.
• Krunal (10/5): Exceptional - We hired house for the family for two nights and I can highly recommend them. Great location over looking the lough, so quiet and peaceful and quality of the house was excellent. Everything was there for what we expected for holiday which was excellent and very reasonably priced. A peeps. were very friendly and accommodating. I would love to stay during the summer months and will definitely be booking a stay in the future. None
• Callum (10/5): Exceptional -
• Ronnie (10/5): Exceptional -
• Zelda (9/5): good - the environment placement of things
• Kiren (7/5): Good -
• Hunzala (3/5): Very bad - Nothing basically waste of money The owner of the property is very very very bad. When we check in at the property, the owner of the property shows all of the house. He asked us to pay £150 deposit for the security damage. We directly transfer on his account. Then he said when you check out i will come back at the property and after checking everything i will pay you back. Before one day check out i text to the owner of the property. We will check out at tomorrow 10am. He said ok i will be there. And the next morning. Before check out he said sorry I can’t come because i have appointment. If he have a appointment he should know before one day but actually he trying to make us fool. He told us just leave the key at the table i will come later and check the house and will transfer you the money back. You know guys what he done he text me back after 10 hour you did that. You burn of the duvet so i am going to charge you £45 for that. Basically we haven’t done anything like that, he actually trying to make us fool. Let the visitor go then i can send them any video from the paste and i will charged the money. He done same kind of thing with one of my friend is well. So just be careful and he will also offer you next time don’t book anything from booking.com dire the contact to me i will arrange a hotel for you
• Tomasz (10/5): Exceptional - Great house , tidy

Photos