Hilton- Luxury Sky Ocean Lv27 Large Apartment

Location: 6 Orchid Avenue, Gold Coast, au

Star Rating: 4.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking throughout
• Self parking (surcharge)
• Offsite parking discounted rates available
• Covered parking

Rooms Available

• Two-Bedroom Apartment

  The air-conditioned apartment has 2 bedrooms, 2 bathrooms and a kitchen. The apartment's kitchen is available for cooking and storing food. This apartment features a washing machine, a flat-screen TV and a balcony. The unit has 4 beds.

  Max Occupancy: 7 (7 Adults)

  • Air conditioning
  • Washing machine
  • Private bathroom
  • Kitchen
  • Cots

Guest Reviews

• Michelle (1/5): A disappointing experience marked by an unreturned $300 deposit, a last-minute move to inferior accommodation, and ongoi - We were moved the last minute to an inferior apartment with no compensation. We were required to pay a $300 deposit for this booking on March 7, and to date this amount has still not been returned. We originally booked the Hilton Apartments, however on the day of check-in we were unexpectedly moved to The Circle on Cavill Apartments instead. This replacement accommodation was clearly inferior and did not match what we had originally booked or paid for. I made numerous attempts to contact the company managing the Hilton Apartments booking, but did not receive any response. I then contacted Booking.com customer service and was advised that I would receive an update within 5 days. That timeframe has now passed, and I have still heard nothing. This entire experience caused significant inconvenience and disappointment, especially given the last-minute nature of the change and the lack of communication throughout the process. The replacement accommodation did not reflect the standards, quality, or value we expected. Despite multiple follow-ups, the issue remains unresolved, and the communication has been unsatisfactory. I would strongly encourage future guests to confirm all arrangements carefully before booking.
• Ali (1/5): Didn’t refund my money - Didn’t gave me this property Nothing
• Reese (7/5): -
• Simon (1/5): I didn't stay. Got messed around and sent to another hotel. I want my money back! -
• Brad (1/5): Couldn’t stay they don’t have the unit available they make excuses and try and send you off site to a filthy dirty unit - Do not rent this property they scam you hotel isn’t available and then refuse to give money back after they fuck you over do not book thru these people It’s a scam and they won’t refund the money
• Enzo Suzzy (5/5): -
• Shemon (1/5): - Nothing , from booking to hotel worse experience ever . The room were filthy dirty and the pillows were from 10years . Stains on the towels . Absolutely disgusting. Nothing , from booking to hotel worse experience ever . The room were filthy dirty and the pillows were from 10years . Stains on the towels . Absolutely disgusting.
• Mohammed (1/5): -
• Mathew (10/5): -
• Imelfort (1/5): - This is a scam, you pay for the Hilton then on the day of your check in they message you and say there is a problem with the room and they have alternative accommodation in a rubbish apartment, and tell you rudley that you take it or they cancel and refund you leaving you with no accommodation on the day of your stay, on top of that they charge you for parking and make you pay a deposit, which you have to chase for two weeks to get it back. This is a scam. This is a scam
• Vicki (1/5): Very disappointing - Nothing We didn't get to stay there, they made contact a couple of hours before we arrived tell us we couldn't be booked into the apartment due to a water leak from the washing machine apparently. They told us that we had 2 options, a ocean view with a small balcony at an apartment across the road, this apartment wasn't across the road it was 2 blocks back and the apartment was not 2 bedrooms, one 1 bedroom with 2 beds placed in the dinning room. Couch was not clean, balcony had a bed base on it, just not at all what we booked in the first place. We then had to get another hotel room at an extra cost to us, not great as the prices had all gone up because of last minute booking.
• shah (1/5): -
• Cara (1/5): Terrible service and communication by the property manager - Was changed to a different location last minute as the Hilton room was “under maintenance” the room we were transferred to at Circle On Cavill was filthy, unclean sheets and bedding, tables were dirty, carpet was disgusting and crumbs on floor. Cleaners came and argued that it was clean and would not tidy up. They ripped the sheets and bedding off the bed and left them on the floor, left and did not return. Did not even end up staying at the property.
• Ashleigh (1/5): Awful - I was told the Hilton apartment I booked was flooded so staying in the circle on cavil it was filthy with dirty bedding, dated and no were near what we booked originally. The keys weren’t on site at arrival and there was water and vomit on the bathroom floor. I would like a full refund of my stay and deposit immediately.
• Justin (1/5): Do not book. - Good location Scammed extra payments for parking and deposit not refunded after stating that it had be returned. Obviously don't clean the apartment. Massive snot behind the curtain. Toilet seats were loose to the point of falling off. Pillows were dirty. Dirty glass.
• Phillip (1/5): Family holiday ended due to their cancellation saying there was vomit on all 3 beds conveniently - I couldn't like anything as it was cancelled while my family and I were literally 60 mins away The fact my family weekend was ruined and we had to go home.
• Juanita (1/5): DO NOT BOOK THIS APARTMENT. Dealing with management to key the keys was a punish, I had to contact them for any detail. -
• Lachlan (1/5): - Unfortunately, the room I booked wasn't available when we arrived. The only room on offer was 2 blocks away without an ocean view. I was offered a refund and I accepted. The only reason for booking the room was to have an ocean view.
• Den (10/5): I still haven’t receive my refundable bond.. it’s been 2 weeks now.. - Good Everything
• hayley (1/5): Horrible - Property cancelled day of, had no reservations, had to pay an additional $600 for an additional stay and didn’t get the refund back from Hilton straight away. Still waiting.
• Selwyn (9/5): -
• Billy (10/5): -
• Nasrin (1/5): Misleading “luxury” listing. property was unclean and not functional, and we had to leave within an hour of check-in. - we did not experience any positive aspects as we had to leave shortly after arrival due to serious issues with the property The apartment was not as advertised and did not meet basic cleanliness or functionality standards. Upon arrival we found unwashed and unfinished linens left in the laundry area, multiple televisions not working, mouldy and rotten food in the kitchen cupboard, smelly and dirty curtains, a broken lock on the main bathroom door, and old, smelly, worn linens stored in bedroom cupboards. The condition was inconsistent with a “luxury” listing. We reported the issues immediately, provided photo and video evidence, and were instructed by management to check out within an hour with a promise of a full refund, which has still not been honoured.
• Amanpreet singh (1/5): - Only view . when we arrived there was absolutely no room to keep our clothes in the cupboards cause they were all full of their own linen and bedsheet stuff. the actual bedsheet had stains from previous stays, and were dirty and extremely smelly. there were multiple cockroaches we found in the kitchen and the kitchenware was old and rusty, so we couldn’t cook safely. they were hassling us about the bond refund and didn’t pay it back, until we made a complain to the booking.com website. views were good but that was the only thing that was worth the money we paid, all the other services that were provided in the apartment were extremely dirty and cheap looking. would not recommend staying here.
• Mcgregor (1/5): Don’t do it - read the reviews about this place .Deposit never paid back. -
• Binod (4/5): -
• Anita (6/5): - Good location Good view Good price Cleanliness wasn’t great Host was difficult to communicate with No TV in loungeroom but advertised in photos Advertised free parking but was asked to pay $15 for parking after booking
• Jamila (1/5): Didn't stay because of the confusing process to get the keys - not happy - Nothing, didn't end up staying because the process was so confusing to pick up keys and they changed the hotel we were staying in last minute without notifying us. Everything, do not stay here.
• Sangita (2/5): Very bad - Very bad experience Poor customer service Still waiting for the refund for the bond, he now doesn’t answer the call or reply the message
• Denzel (7/5): It was pre dece, as value for money goes it was aight. Check out was too early smh. - Location, balcony. cleanliness and room size.
• Shanae (1/5): *****IF YOU'RE STILL WAITING FOR YOUR REFUND, PUT IN A FORMAL COMPLAINT TO ACCC**** - I made the mistake of not reading the reviews before I booked this apartment, so if you're reading this, DO NOT STAY HERE. The management of this business is extremely inefficient. We wasted over an hour before check in due to receiving the wrong key and directions to the parking spot. When we finally reached our apartment, what we found was beyond disgusting. There were stains on the bed, curtains, floors. The walls were bashed up and had little to no attempt of even trying to make it look clean, not to mention the dishwasher having dirty dishes that reeked and leftover food in the fridge. We contacted the property manager and were told that they received a video of the room being clean but would send the cleaners back and "this is not the kind of experience we want you to have", but according to the other reviews this is their standard. We decided to book another hotel for cheaper and get a full refund. This apartment shouldn't even be allowed to rent, and doesn't even deserve to be rated 1 star.
• Manisha (10/5): -
• Tayala (10/5): Enjoyed my stay would definitely recommend! - Enjoyed the easy check in process, good communication with host
• Suzanne (5/5): Was ok - Location Collection of key, few things were broken eg toilet seats, mattress on sofa bed
• Shauna (9/5): -
• Parleen (1/5): Worst experience ever, no compensation was offered either - I was changed to a different property last minute so we never got to stay at the hilton anyway Worst experience ever Nothing was okay Everything was filthy dirty Bed, linen, cupboards, bathroom were all really dirty Bathroom door was broken and could not close All utensils were dirty and were not washed The carpet was all dirty and filthy Zero amenities were present in the bathroom Not even a single water bottle No soap nothing at all Was charged $250 as the bond instead of $220 Things were shoved in the cupboard
• Samjana (8/5): -
• Cameron (9/5): -
• Deborah (1/5): Absolute scam. Vendor cancelled booking with dodgy excuse on day, and will not return communicaiton - Absolute scam. Vendor cancelled booking with dodgy excuse on day, and will not return communicaiton or funds. Booking.com equally disinterested, and are supporting the scam by not providing assistance. Absolute scam. Vendor cancelled booking with dodgy excuse on day, and will not return communicaiton or funds. Booking.com equally disinterested, and are supporting the scam by not providing assistance.
• Max (4/5): - Good location, good views, good price. Aircon didnt work, Bed linen didnt seem to be washed, Windows dirty, No tea and coffee provided, Lots of paint damage inside unit, Underneath and behind couches etc not vacuumed, Sofa bed dirty and full of rubbish, Carpet old, stained and worn, Tile grout very dirty and discoloured, Several Broken tiles, Bathroom mirror damaged, Cupboards messy and full of junk left by previous guests, Balcony table and chairs very rusty and dirty.
• Ebony (1/5): AVOID AT ALL COSTS - This was not actually booked through the Hilton - this was some third party supplier (which is NOT noted in the booking). They couldn't find who booked my room then they found them and they had double booked my room. Unsure of how booking.com allows this to happen. Absolutely appaulling - also was not allowed to use the hotel amenities including the pool.
• Luke (1/5): - I’m still waiting for my refund as the property cancelled last minute due to plumbing issues and I still don’t have my money back after numerous calls to booking.com
• G (3/5): Disappointing, unclean and overpriced - Location and view were great. Place was not clean. There was a turd in the toilet when I arrived. Television in bedroom was broken. Stains on carpet. Collecting the keys was painful. I had to harass the property manager for over a week to get my security deposit back.
• Paras (3/5): Stay was ok but service to getting the key to dropping the key was miserable , I feel like I have lost my bond when. Pro - Bed sheet and laundry was not clean smells, gave deposit for the property it’s been 1 month almost no reply to pay back ur bond . So very sad see I will never recommend or use it again My bond has not been refunded. Asked booking .com and apartment staff no reply . Look like I will loose my bond
• sam (3/5): - They had really good kitchen, but there wasn't much i liked from the placed i stayed unfortunately, it was just a complicated and not easy experience but well, there's no much i can do. My stay was quite disappointing. I had booked a two-bedroom, two-bathroom apartment for me and my friends, but on the day of arrival, I was informed that we had to be relocated to another building with only one bathroom. I was also charged extra for a security bond that wasn’t part of the original agreement. The apartment itself was not in good condition — the doors were weak and barely functioning, and one seemed close to falling off. The sleeping arrangements were also not as described, with only one proper bedroom and the rest made up of two single beds and a sofa bed in the living room. Additionally, there were cockroaches, moths, and the curtains did not work properly. Overall, the experience did not meet my expectations, and I feel I received much less than what I paid for.
• Jason (8/5): Overall the stay was good, unfortunately too short. - Location was great, room was comfortable and spacious. Facility was very clean. Dropping keys back to the lock box was difficult, you exit the car park on a side street and there is nowhere to park. Had to drive almost over to the beach, make a U turn and when I got back to the complex I backed up against the traffic flow and parked in front of Mantra, to walk across and drop key back. It was 6.30am which made it bearable but would have been impossible with traffic at 9am.
• Nathan (1/5): Do not trust this host - Nothing Everything, host is a scammer, will ask for a bond back and then won’t refund it, despite being no damage to the room
• Charlie (2/5): ruined by shonky letting agent will need to now raise small claim case to get deposit back - Unit was ok but letting agent was terrible. took over an hour to access lock box, security deposit done by bank transfer and 6 weeks later still not refunded. Cannot contact letting agent! have tried phone email and TXT
• Renee (1/5): - Cancelled my booking the day of my stay and have had no refund
• Arun (1/5): Dont book this apartment.. - **Warning: Proceed with extreme caution when considering this property, as the owners are scammers. They falsely advertise as a Hilton property. While it may have been part of Hilton in the past, it is now privately owned, so don’t expect any of the facilities or services associated with Hilton.** When I booked this apartment for a family stay, I encountered a nightmare upon arrival: empty beer bottles, a half-drunk energy drink in the fridge, and dirty linen in the dryer. I immediately reported these issues but received no response. I also paid a $220 security deposit. After our stay, I attempted to reach out multiple times via texts and calls, but I was met with silence — still no refund. I strongly advise against booking this apartment. Protect yourself and avoid becoming a victim of their deceitful practices. Please see the attached pics for reference.
• Kelsie (1/5): - We didnt even get the rogjt room in the right motel! This place we stayed at was awful and disgusting Everything
• Yasmin (10/5): -
• Singh (1/5): was coerced into paying an undisclosed $220 bond despite prepayment, threatened with denial of access and forfeiture of - Nothing at all. I was feeling ripped.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 wish to place on record that the accommodation provided was materially different from what was represented at the time of booking. Despite having prepaid in full through Booking.com, I was compelled under duress to pay an additional bond of $220, with the explicit threat that the room key would otherwise be withheld. Further, I was subjected to attempts to impose additional charges, including for car parking, which were not disclosed at the time of booking.👎👎👎👎👎👎👎👎👎👎👎👎 I was also advised that unless I personally collected and disposed of rubbish, the bond would be forfeited. The conduct of the staff was consistently discourteous, unprofessional, and coercive. The overall experience was unsatisfactory and raises serious concerns about misrepresentation, unfair trade practices, and potential breach of consumer protection laws.👎👎👎👎👎👎👎 Accordingly, I strongly caution prospective guests against booking this property. No No No No Not Recommended👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
• Nikki (9/5): -
• Philip (4/5): - I like the ocean views Poor cleaning freeze is so dirty with the leftover food from the previous gusts and there is no tissue roll we have to pay for our own and we were told we are going to check in at 2:30pm and the house keeper were still cleaning the room so we wait fir an hour and check-in at 3:30
• Judith (7/5): -
• Breanne (10/5): -
• Corey (1/5): Absolutely disgusting, wasn’t cleaned and no service - Nothing it was disgusting Cupboards full of wet linen, food, dirty mop water
• Akiko (8/5): - The view was wonderful. The place was quiet and comfortable to stay. The owner of this property was helpful to support me. I didn't know until that day it was not owned by Hilton. It was my first experience staying where not own by hotel company. I wish I knew about it and state clearly on booking website as I wasn't comfortable at the beginning to communicate on text message with person who own this property.
• Megan (1/5): Absolute disaster, avoid at all costs - Absolutely nothing. Would avoid this property at all costs. The host called the day we were due to check in he advised he would send on the booking details. After the call I was asked to send a $300 bond to the host before he could give the key details. Sent the bond. Got to the property the lock box was nowhere near the property. Finally got to the property and we were greeted with a lovely smell of urine. We had a look around and immediately knew we couldn’t sleep here. The beds were dressed with fleece blankets that have never been washed, pee stained pillows and broken beds. The bathroom had a broken window and the door didn’t lock. The sink was leaking & wouldn’t drain, black mould throughout. There was a mop bucket with dirty water at the door. Messaged the host who just completely ghosted us. We were left with no other choice but to check into a new hotel.
• Tiffany (10/5): - Amazing views, perfect location, great for bigger family.
• Shane (5/5): Was embarrassed as my mother in law from England came down and we wanted to show her a good evening on the Gold Coast wh - Had a good view We didn’t stay in the Hilton as the apartment had health issues and was put into another hotel.we stayed at The Circle on Cavil .Then cupboards were broken,appliances had big dents in,cutlery and crockery were so dirty it was sticky,the shelves were thick layered dust,wall unit broken ,Blinds in bathroom broken and couldn’t open properly,main room curtain opening mechanism was broken and hanging.
• Evelyn (1/5): The past reviews are TRUE. DONT BOOK HERE! - Took the risk & booked for 1 night… this place needs to be reported! & the company running it! Parking is NOT free!! You HAVE to pay! The sheets aren’t washed! All sheets had hair in them! The dishwasher was filled with old dishes. The wardrobes had old pillows,sheets etc chucked in there. Bathrooms were DIRTY, not mopped, showers with hair/dirt on glass/tiles. This isn’t apart of Hilton standards, it is privately owned! Bond is $200 and will NOT be refunded!! Owner keeps it, ignores messages etc (Just like previous reviews said)
• Kodi (1/5): Payed a $300 bond and got scammed now they won’t answer - Nothing I got scammed
• Darren (1/5): Scam Operation - Payment Extortion, and Deceptive Practices - Scam Operation - Payment Extortion, and Deceptive Practices Scam Operation - Payment Extortion, and Deceptive Practices This property is a scam and should be immediately removed from Booking.com. Our experience was not just disappointing- it was deceitful and deeply concerning. When we booked, there was no mention of a damages deposit in the listing. However, while we were enroute to collect the keys, the operator called and demanded a $200 deposit via bank transfer, insisting that no credit card facilities were available. They told us we would not be allowed to stay unless we paid immediately, despite already having prepaid $300 for the accommodation. When I challenged this and pointed out that the listing showed no mention of a deposit, the operator quickly edited the Booking.com page to add a deposit clause (see attached pictures), then, after I transferred the funds, they removed it again (see attached pictures), likely to cover their tracks. This is manipulative and dishonest behaviour. It’s clear the intent was to withhold the deposit refund, hoping we would give up pursuing it. We did not, and after contacting Booking.com management in Australia, our funds were returned. But based on other reviews, most people aren’t so lucky. On top of that, the apartment was filthy. It was clearly not properly cleaned, and the sheets smelled like they hadn’t been changed between guests, completely unacceptable. A further scam we avoided but saw mentioned by others is the bait-and-switch: guests arrive only to be moved into a cheaper, inferior property. Avoid this listing at all costs. It will ruin your stay. This operator is running a deliberate and ongoing scam, and Booking.com has a responsibility to remove them from the platform.
• Jed (1/5): Bad -
• Gregoria (3/5): Unpleasant - On the day of check in I received a phone call asking for $250 refundable bond. No problem payed it of. Check in was suppose to be 3pm. Was told to wait to 3:45pm to pick up the keys however keys are unavailable due to cleaner still cleaning the Apartment.Cut the story short. Before leaving the apartment we made sure we leave it spotless to make sure bond was returned. Tried calling them up, message them to get my refund back but until now no answer. Almost 3 weeks and yet no bond refund has been received!! Do not book this place!
• Madeline (8/5): Very good -
• Brid (1/5): Bad - Upon arrival we had to pay a $200 refundable deposit to collect the keys. It’s been 2 weeks since our stay and we have not received our deposit back and cannot get in contact with the property. Avoid at all costs.
• Simernjit (6/5): Pleasant -
• Kassem (1/5): Bad - Very dirty hotel nothing to like Had a big argument with my family because of how unforgettable dirty this place was wrecked my whole holidays we came tierd from long drive expected way better need total refund
• Liezel (1/5): Over price, lack of communication and dirty - Views This place is a disgrace.. it gives Hilton a bad name and reputation. Place was dirty, no coffee or sugar, microwave not working pots and pans disgusting even kettle was rusted inside. Linen sheets still in washing machine old use towels still in bathroom. Windows don’t seal properly so wind was coming though and no noise control due to this we were up till 3am in the morning due to the bars and clubs below. Thai place need a lot of repairs. A private own apartment with no consideration to holiday makers just an over priced apartment. Lack of communication and then onto requesting bond only on day before codes for entry are released . And had to chase bond return!
• Savannah (1/5): Scam - Please do not get this apartment. the owner is a scammer and wont give our money back. he privately message us which is against booking. com t/c and forced us to pay 300$ on top which is against the guidelines as he has not put it in his description to warn us we had to pay more a day before. very dirty and not clean. marks on everything. dead little flies, no batteries in tv remote.
• Jo (1/5): Scam booking , never use booking .com again . Shit - Nothing Everything
• Rachael (10/5): Cleaning standards - Great location,awesome views Everything in the apartment was not clean, beds not made properly, mould in bathrooms, nearly every surface not cleaned properly, no batteries in remote so no tv
• Richard (1/5): Shouldn’t be aloud to have this up for rent absolutely disgusting!! - The location was good It was quite dirty! the master ensuite drains had a rancid stench and stunk the whole room out through the night couldn’t sleep cause of the stench!! There was blood on the curtain in the smaller bedroom!! The tv didn’t work, the curtains were broken, the bedding was left in the dryer still wet when we got there, only got one fob for the door, the towels and bedding had stains! DO NOT RENT also he keeps your bond!!
• Matthew (10/5): Exceptional -
• Brianna (3/5): Dirty with a nice view. - I loved the view There was blood on one bed, all the beds felt unclean and slept in. The pots and pans had what seemed like years of built up gunk. just overall really gross.
• Marissa (1/5): Refer photos of beds. Items left at washing machine. Clothes dryer was left running when we arri - Not happy Booked at Hilton & received confirmation twice. 1:40pm got SMS message asked how many adults, checkin time. I thought it was odd as it was asked when I made the booking. 30 minutes before checking in at Hilton I was told the apartment was not available re damaged. Suspicious that check out is 10am & only informed Hilton not available at 2:30 pm. Circle on Cavill was given. Found apartment below standard. We stayed before at Meriton & Hilton apartment so we were extremely disappointed & stressed. My son got disability & had meltdown re drama of asked to pay bond, finding where to find the key & the apartment. We thought it was a scam as last minute asked to pay bond which was not mentioned at confirmation email. Limited TV local channel. No wifi. Be good if I can email details. Supposed to be Mother’s Day treat but very disappointed with accommodation.
• Matthew (3/5): Poor -
• Lecomte (1/5): Terrible,unpleasant and dirty stay. - The view Not clean. We arrived to dirty towels, blankets in the wardrobe not even folded, marks all over the walls and the curtains not even able to close properly. The wifi didn’t work also and while I was trying to contact the owner no one would respond trying to help. We received help the next day but it did not make our experience any better. Terrible stay from me
• Harriet (10/5): Exceptional -
• Kelly (1/5): Wouldn’t choose either accommodation again - Nothing - didn’t get to stay at Hilton. Received a phone call 11.42 on the way to GC stating previous guests trashed the room and it would not be available to us. We’re offered another venue which was not very clean. Offered alternative accommodation @Manta Wings - Mould in the showers. Sliding door to Ensuite broken and didn’t close. Toilet roll holder in main bathroom broken. Mould on outside bench seats mouldy.. no complimentary tea/coffee facilities. Dryer was going when we arrived with washing in it. Bifold door to laundry broken. We left the Mantra Wing clean and tidy, removed all of our rubbish. Was told from the booking manager @mantra Wings that contacted me I would have to send a $200 bond before I could receive the codes, which was not informed to me by the booking manager @Hilton.
• Mitchell (10/5): Great trip will definitely try and be back here again. - It was very clean great location and view perfect for family and friends.
• Vamsee (10/5): Exceptional -
• Caton (7/5): Good - location wifi was really bad cut out every 5 mins when tryna watch netflix
• Marilyn (1/5): They made me pay a bank transfer with cash for a deposit and wouldn't allow a credit card authority as was 7.10pm an - They made me pay a bank transfer with cash for a deposit and wouldn't allow a credit card authority as was 7.10pm and the stopped check in at 7pm. They advised in writing would have the deposit refunded immediately at check out and have said due to the weekend they can't. Wouldn't answer calls and disgusting service from crooks. I am warning to never stay there and i am bringing this up with booking.com as they shouldn't be able to have properties on there when they have check in today's but can't do refunds it's a scam DO NOT BOOK They made me pay a bank transfer with cash for a deposit and wouldn't allow a credit card authority as was 7.10pm and the stopped check in at 7pm. They advised in writing would have the deposit refunded immediately at check out and have said due to the weekend they can't. Wouldn't answer calls and disgusting service from crooks. I am warning to never stay there and i am bringing this up with booking.com as they shouldn't be able to have properties on there when they have check in today's but can't do refunds it's a scam DO NOT BOOK
• Jayden (1/5): Beware of booking this property as owner has not refunded $300 bond and refused to answer calls and messages - Was asked for $300 bond deposit which I found out later to be illegal and not valid under the booking
• Jason (8/5): Very good -
• Joseph (5/5): Passable -
• Barry (1/5): Bad - The guys phones up and moves you elsewhere then wants money transferred in cash. Offers cancellation then doesn’t refund
• Helen (1/5): Bad - Poor and not clean
• Holly (1/5): Didn’t get to stay with the Hilton the second accommodation given was disgusting and filthy. Will never be booking throu - Nothing Everything was horrible would never recommend
• Deborah (1/5): This was a faulty towers "type"experience, unbelievable, which had the appearance of a giant scam! - No breakfast. We liked the steam sauna. We liked the view. once our booking was accepted we were diverted to another hotel nearby Circle on Cavil which was totally unacceptable. it was a one bdrm unit instead of a two bdrm, with the 2 sgl beds stuck in an alcove by the entry door. the beds had not been changed and covers just pulled up, also no mattress protectors on any of the beds. Kitchen electrical sockets not working so appliances were unusable.Also bedroom sockets not working. No tea, coffee or coffee machine. Dirty surfaces and pots. No dish cloths or brushes. We were lied to about the reason for changing our hotel from the Hilton to Circle on Cavill. The host had no right to suggest we were having a Hilton stay. He was simply using the Hilton name, address and last room available gimmick to hook customers. After arrival at the new address around 6pm, he messaged us that the room was still being cleaned. later upon our enquiry we were advised the cleaner was at the shops buying toilet paper. After a 40 minute wait the cleaner finally arrived with our keys. Before we could obtain the keys the host demanded a $200 bond and photo ID. Now a week later no bond has been returned despite several requests for it.
• Carlos (1/5): Bad - Nothing to be like about this, I book for the Hilton luxury sky and I got a totally different stay, definitely no what I pay for and at the same price, plus my bond that I have to pay to get in to the apartment didn't wanna get refunded and don't know for what reason, plus room totally dirty and no cleand don't know for how long. Terrible experience I emailed booking.com and sent pictures of proof, and you guys ignore pretty much. Still waiting on a resolution for this. No the accommodation that I paid for and ruined a little time that we could spend together with my partner as we work in different states.
• Tracey (2/5): Very poor -
• Charl (1/5): Don't book it. Just don't. - Not much because like other reviews we were pushed into a different hotel on the day of arrival. Jono the owner was extremely arrogant in text messages and I feel pretended to be someone else. We, too like others on here, were told the cleaners found a broken door in the room we booked so we couldnt stay at the hilton and were moved to another hotel. This door is obviously used as an excuse to move people to another hotel. Does this man even owner an apartment at the Hilton? Who even knows?! If the door in your apartment has been broken for weeks why keep taking bookings for it?? Asked for $200 bond to be transferred to them privately before arrival, which I found out they actually aren't allowed to ask people to do that. I was also told to "Relax" when I didn't get my bond back for over a week with no communication until I called him after not responding to my text. I went into panic mode after reading reviews thinking I might not get it back. The room was underwhelming with bottle caps on the floor and with only 1 key for the room you can't go separately anywhere if travelling with a group. It made our stay quite irritating i was stuck in the pool area with the kids area because someone else needed the key. The blow up bed provided went down after an hour so kids slept on the couch. The photos in a previous review is of our trash under the sink so it obviously wasn't cleaned properly between our stay on the Thursday and theirs on the sat/Sunday. Circle on Cavil hotel itself is nice. This review is not a reflection of the hotlel itself. The owner/organisation linked to this apartment however is awful and I wouldn't book it if I were you. Nothing seemed to add up. I did end up getting my bond back a week after we stayed but they whole thing was very unpleasant and unprofessional, like they were doing me a favour by returning it.
• Irby (5/5): Was meant to be level 27 Hilton but got downgraded to level 6 circle of cavil when promised an upgrade -
• Shannon (2/5): Never again - The location was good I booked at the Hilton to stay but on the day of my arrival I received a phone call to inform me that we could not stay there due to housekeeping. I was then offered another apartment in another building. Circle of Cavill. This apartment was not worth the $532 a night I paid. As it was not clean at all still had rubbish in the bins and shampoo and conditioner and body wash still sitting in the bathroom like someone had just walked out in the morning and they forgot to clean. There was also alot of stuff over the carpet. The bathroom situation was not very thought with travelling with two teenagers.
• Fisher (4/5): Very disappointed that I did not get what I paid for. - The location was great. It was not the property that I booked - had to stay at Circle on Cav instead due to a supposed issue with the room booked. The photos that were messaged for the property to look at were not even the same apartment. I booked a two bedroom apartment not a one bedroom with 2 small extra beds pushed into a corner. The towels were disgusting, kitchen equipment was not clean and was not worth the $598 I paid for the night. It would be great if it was advertised by Booking.com that the accommodation advertised was through a private provider as I would not have booked that room.

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