Lovely 4/BDR Penthouse w/ lovely views

Location: 102 Carnwath Road 45 Higham House West, London, gb

Star Rating: 7.3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 07:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• Non-smoking throughout
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access

Rooms Available

• Apartment

  The apartment's kitchen is available for cooking and storing food. The spacious apartment features air conditioning, a washing machine, heating as well as a terrace with garden views. The unit has 6 beds and 2 futons.

  Max Occupancy: 10 (10 Adults)

  • Air conditioning
  • Washing machine
  • Heating
  • Kitchen
  • Terrace

Guest Reviews

• Mrs Amanda (4/5): Bad Treatment. - When we got there it looked lovely nice place with helpful reception available only from morning to 1pm. The size of the apartment was good as my youngest grandson liked the space and electric chair they had. Shower was clean and tidy. Nice big table for all. When we first got there the rooms was dirty carpets and rubbish behind unit.and on the apartment balcony. Mashed up chairs, wheelchair. Kitchen unit was dirty out side of it with food and the utility draws was also dirty and, Pots & pans. The toast was disgusting. So as the dishwasher like it was never cleaned in centuries. The imbuilt.coffee machine, filthy. never cleaned in centuries missing parts. The cupboard with horrible little bits on them, half maps, broken hoover all sorts in there.Crowded with the washing machine. The other cupboard, where the power switches filled up with oh towels.Sheets etc. Second door to the room from entry shower, there's not running hot water and doors to unit off leaning on it. First room to the left doors off unit leaning on it and the same for the second room to the left. Third room to the left this briefing rest. Dirty had more bug silver bucks. Special shower then and the throw on fleece it Smelled never washed. There was no white box for wifi just a black witch doesn't match the wi fi internet there. I never experience nothing like this and they still not compositated me because the second car was supposed to be parked in. As We did not received the fob for the gate entry or, we wouldn't have any problems at all if the car was not touched if it was parked in the first place. So with them at this property is bad treatment.
• Lidia (1/5): If you don’t want to end up in the hospital with anxiety, do not book this place - The positive aspect of the accommodation is that the apartment is beautiful, very tastefully decorated, with lovely views and located in a very quiet neighborhood. The service provided by the host was absolutely unacceptable. We are sharing our experience so that future travelers can be warned. From the very beginning, we experienced serious issues collecting the keys, as the access code provided was incorrect. After more than 40 minutes of calls and messages, we finally gained access to the apartment. Although the communication was polite, it was completely ineffective. As soon as we entered, the smell was already alarming. The apartment did not smell clean at all; it felt abandoned. We were a family of 9 people (4 young children, 1 teenager, and 4 adults), yet there were only 4 towels available. What we then discovered was shocking: used sanitary products inside drawers, cigarette butts in wardrobes, toilets full of excrement, detached cupboard doors, torn curtains, bodily fluid residue on door handles, blood stains on carpets, trash under sofas, and food leftovers on tables. It was clear that the apartment had not been cleaned for a very long time. There was no working Wi-Fi, just a router without a cable abandoned in a drawer. In the kitchen, not a single plate, glass, or utensil was clean. We had to wash everything by hand, as the dishwasher was also broken. On the terrace, we found garbage bags, cigars on the floor, broken furniture, and even an abandoned wheelchair. The host promised immediate assistance, but no one ever came. We waited until 1:00 a.m. just to obtain clean sheets and towels for the children. The following day, nobody showed up either, and they even claimed they had no key to enter the apartment, which we found highly suspicious. After 48 hours in unhealthy and inhumane conditions, we were finally asked to leave due to their inability to offer any real solution. This was a completely unacceptable experience. Unfortunately, Booking.com also failed to respond effectively to such a serious situation. We do not recommend this accommodation under any circumstances.
• Erika (6/5): Buen apartamento, necesita algo de limpieza - Mucho espacio, 4 habitaciones cada una con su baño, salón , cocina y terraza muy amplios. Camas y toallas limpias Por desgracia estaba sucio, las moquetas tenían manchas. Las puertas de algún armario estaban rotas. Había botellas vacías y la basura sin recoger.
• Nikola (1/5): - Nic Nasz pobyt w tym apartamencie w Londynie był niestety koszmarny. Po przyjeździe zastałyśmy brud, kurz i totalny bałagan – w szafach i koszach znajdowały się śmieci po poprzednich gościach, a wszystkie sztućce, garnki i talerze były brudne, jakby nikt ich nawet nie przepłukał. W mieszkaniu unosił się zapach zaniedbania. Wykładzina była poplamiona, w tym plamami wyglądającymi jak krew, a łazienki były w stanie absolutnie nieakceptowalnym. Całość sprawiała wrażenie, jakby od dawna nikt tu nie sprzątał. Nawet lustra z szaf były tylko oparte o szafę a nie włożone do szafy. Kontakt z właścicielem? Żaden. Nie otrzymałyśmy żadnej odpowiedzi ani pomocy, mimo wielokrotnych prób. Booking również nie udzielił nam żadnego wsparcia, choć sytuacja była poważna. Byłyśmy w 9 osób i wszystkie jesteśmy zgodne: Nie polecamy absolutnie nikomu tego miejsca. To najgorsze zakwaterowanie, z jakim miałyśmy do czynienia.
• Stephane (7/5): - Appartement proposant de très belles prestations 4 chambres 4 salles de bains, un grand séjour, une cuisine modene et un grande terrasse Appartement salle et détorioré Taches sur les moquettes Portes placards cassées Poussières dessus et dessous les meubles Electroménagers défectueux
• ALIYA (1/5): DISGUSTING DIRTY DANGEROUS TOOK OUR MONEY AND WE ARE STILL AWAITING REFUND - DO NOT BOOK THIS PROPERTY PLEASE PLEASE PLEASE WE PAID LOTS OF MONEY BOOKED FOR 4 DAYS WHEN WE ARRIVED IT WAS DISGUSTINGLY DIRTY,UNDERWEAR ON FLOOR USES TOILET PAPER,KITCHEN DISHWASHER WAS FULL OF DIRTY PLATES,WHOLE KITCHEN IS DIRTY LIKE IT NEVER BEEM WASHED EVER,BIG BIN BAGS ALL OVER THE BALCONY AROUND 10 OF THEM FULL OF RUBISH.SOMEONES WHEELCHAIR IN MIDDLE OF THE TERRACE CIGARETTES EVERYWHERE ALL THE BEDS ARE UNMADE WITH DIRTY BEDDING ON TOP Carpets stained with either red wine or blood all over the apartment IN EVERY ROOM They advertised it that this apartment has good parking. This is why we paid a lot of money for this apartment but apparently when we arrived we spent two hours not being able to get into the car park because apparently they didn’t have special key for the car park and they said they contacted the owner who is travelling and probably will come back to the company for advertise the property in few days Every single toilets are dirty ,urine inside All the wardrobes have sliding doors and all the doors in all the bedrooms the doors have been unhinged which was really really dangerous for children. We couldn’t stay there and had to find alternative accommodation after her brother flying from KAZAKHSTAN with his family for a nice day in London. WE HAD JUST ARRIVED FROM HEATHROW AND IT WAS ABSOLUTE NIGHTMARE TO DEAL WITH BOOKING.COM CUSTOMER SERVICE AND WITH PROPERTY OWNER/COMPANY WHO DEALES WITH THIS PROPER We have contacted Booking.com to help us to resolve our issue and get the refund. It’s a seventh day now we tried to call since Wednesday and every time we call someone answer the phone say hello as soon as they hear our complain the line just goes dead blank we spent 45 minutes each time and it’s just a waste of time. Booking.com are absolutely not helpful. All they want to do is just take your money and the put the phone down so please do not use Booking. DO NOT BOOK THIS PROPERTY PLEASE PLEASE PLEASE WE PAID LOTS OF MONEY BOOKED FOR 4 DAYS WHEN WE ARRIVED IT WAS DISGUSTINGLY DIRTY,UNDERWEAR ON FLOOR USES TOILET PAPER,KITCHEN DISHWASHER WAS FULL OF DIRTY PLATES,WHOLE KITCHEN IS DIRTY LIKE IT NEVER BEEM WASHED EVER,BIG BIN BAGS ALL OVER THE BALCONY AROUND 10 OF THEM FULL OF RUBISH.SOMEONES WHEELCHAIR IN MIDDLE OF THE TERRACE CIGARETTES EVERYWHERE ALL THE BEDS ARE UNMADE WITH DIRTY BEDDING ON TOP Carpets stained with either red wine or blood all over the apartment IN EVERY ROOM They advertised it that this apartment has good parking. This is why we paid a lot of money for this apartment but apparently when we arrived we spent two hours not being able to get into the car park because apparently they didn’t have special key for the car park and they said they contacted the owner who is travelling and probably will come back to the company for advertise the property in few days Every single toilets are dirty ,urine inside All the wardrobes have sliding doors and all the doors in all the bedrooms the doors have been unhinged which was really really dangerous for children. We couldn’t stay there and had to find alternative accommodation after her brother flying from KAZAKHSTAN with his family for a nice day in London. WE HAD JUST ARRIVED FROM HEATHROW AND IT WAS ABSOLUTE NIGHTMARE TO DEAL WITH BOOKING.COM CUSTOMER SERVICE AND WITH PROPERTY OWNER/COMPANY WHO DEALES WITH THIS PROPER We have contacted Booking.com to help us to resolve our issue and get the refund. It’s a seventh day now we tried to call since Wednesday and every time we call someone answer the phone say hello as soon as they hear our complain the line just goes dead blank we spent 45 minutes each time and it’s just a waste of time. Booking.com are absolutely not helpful. All they want to do is just take your money and the put the phone down so please do not use Booking.
• Gav Jones (10/5): -
• Paul (1/5): - It’s was a nice location Wasn’t clean, very dirty blood strains on the carpets chairs broken
• Lucy (1/5): DO NOT BOOK THIS PROPERTY - OR WITH THIS COMPANY - Great location - was perfect for our requirements Unfortunately, upon arrival we discovered there was no hot water. Despite multiple attempts to contact the property via phone, email, and messaging, no action was taken to resolve the issue. The staff were consistently unresponsive and dismissive, failing to acknowledge or address our concerns. All communication had to be made through international numbers, which added unnecessary inconvenience and cost. Each time we reached out, we were given empty assurances with no follow-through. The lack of accountability and basic customer service is unacceptable. I would strongly advise against booking this property, as it is clear that guest experience is far from a priority. Have repeatedey asked for a resolution and refund but again ignored
• Cristian (2/5): THERE WAS NO HOT WATER, THE HEATING DOES NOT WORK AND THE LIGHTS IN THE LIVING ROOM DIDN'T COME ON. - The accommodation seemed very spacious and comfortable, but it had many defects and damage that made our stay very bad. There was too much noise, very, very loud 24 hours a day from a room where the heating pipes were and this was next to all the rest rooms, so sleeping was almost impossible. It really was uncomfortable. Furthermore, the heating didn't work in the middle of winter, it was 16 degrees, making us all die of cold. Also there was no hot water the first 2 days. Everything was a disaster and we were there 7 days in a row.
• Ognjen (6/5): Pleasant - Penthouse is fantastic, space, facilitates, bathrooms and cleanliness. The management of the apartment and communication with them was below expectations. We had a problem with the heating system and nobody come to fif it during our stay. Average temperature in the property was 16-17 Celsius. Do not know what to say on this when it's winter time.
• Hill (9/5): Great stay - Lots of privacy, lots of space, comfortable soft beds, The heat would not come on and we had to leave before it got fixed.
• Amihăesei (10/5): The best choice to book this place for me and my family. Lovely house and the view is amazing at night.Totally recommend - We had an amazing stay in this lovely apartment . Travelling with a big family is never easy to find a good accommodation, but here we had everything we needed. Each bedroom had its own bathroom, and an extra toilet on the hallway, this saved us so much time and is so convenient, you have all the privacy you want, nobody is rushing you to get out and so on. The next thing we loved is the kitchen and eating area, because it happened before to be a group of 8 and have a table for 4. But here we enjoyed our meals together in a very nice area. The living room is also very cozy, with couches and a relaxing chair , we stayed and made plans for the day ahead and just talked and looked at the view outside. Next thing we liked it was it’s location, 10 min to diferent bus stations, 15 min to the underground lines, 10 min to the supermarket and few 24h shops, very quiet area and amazing views. What we consider important and really liked here is the communication with the host, the hole team is very helpful and answered all of my questions in a short time, they give you clear instructions with the check in, we really appreciate that. I totally recommend this apartment, for people who want to feel like home but also like in a hotel, for people who want a quiet place but with the big city life view. The only thing that I didn’t like was that I had to take and drop off the keys from a different location. It wasn’t far away, it’s very close to the bus station that we stopped to, so wasn’t a bother, and it’s not the first property that has this sistem, but I don’t like it. I tried really hard to find a thing that I didn’t liked.
• Moayad (8/5): ‏Quite place and Spacious apartment ,but The cleaner was very rude and not clean at all ,the Bed mattress was yellow and - المكان واسع ومكانها هادئ. Quite place and Spacious apartment. The cleaner was very rude and not clean at all ,the Bed mattress was yellow and there was a blood spots and pee smell, and the cleaner she took a photo of us and send it to the owner and she took a photo of a child as well !!
• Tosapong (10/5): Exceptional -
• Aliya (10/5): Brilliant location, high-quality apartment - The property has got plenty of space. Every room has got air-conditioning and also every room has got ensuite. The ball goes around the full apartment. It’s very quiet and very private and also we liked that we had our own secure private parking. The location is absolutely brilliant you are literally 15 minutes away from all the attractions, so lunch was very helpful, always answer the phone when needed . it is definitely high-quality apartment. We enjoyed our stay.  sunset is beautiful watching from the top of the balcony and also you see a lot of London from the top of the balcony. 
• Milana (10/5): A great spacious and comfortable apartment in a good central location in London to spend the time with family and enjoy - It is a luxury and very stylish spacious apartment with a huge terrace with a great view from which we could enjoy the fireworks of the New Year!

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