The Silk Boutique Hotel & Spa - Old Quarter City Center

Location: 15E Phố Hàng Cân, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Massage services
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Public transport tickets
• Outdoor furniture
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Cooking class
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Health or beauty spa nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Twin Room

  Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, a private entrance, a mini-bar and a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• King Room

  Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a mini-bar and a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite with Balcony

  Featuring a private entrance, this air-conditioned suite is consisted of of 1 bedroom and 1 bathroom with a walk-in shower and a bidet. Boasting a terrace with city views, this suite also offers a mini-bar and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Suite

  Providing free toiletries, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, a mini-bar, a tea and coffee maker as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• vladimir (10/5): Pase un cumpleaños 🎂🎁🎂 inolvidable - Excelente servicio y muy amable todo el Equipo ☺️☺️☺️ empezando por su anfitriona muy pendiente de sus Huéspedes excelente 👌 Que fue muy corta mi extranxia ..... demasiado increíble 😍💕😍
• Ruby (10/5): Very good - Cozy, clean and nice staff None
• Vo Duy (8/5): -
• Adrian (8/5): -
• Ian (7/5): - A little disappointed in the breakfast, and the fact that the "restaurant " is basically a few tables just inside the entrance, but clean and comfortable. We changed hotels after our Ha Long Bay trip though. Breakfast area, and the fact that it's right next to a "bar" which is actually a massage parlour in disguise.
• Joachim Torp (10/5): Kort men klasse ophold - Rent og pænt None
• Hajar munira (9/5): - All of it
• Kurt (1/5): - Room was dirty and it looks completely different than on the picture. Would not recommend staying there.
• eefron5 (10/5): -
• Ariadna (10/5): -
• Kaja (8/5): War in Ordnung für eine Nacht und die Dusche war schön groß. - Die Dusche war sehr groß und sauber. Raum war etwas klein. Hätten uns mehr indirektes Licht im Raum gewünscht. Einige Handtücher hatten Flecken. Der Flur und die Zimmer waren sehr hellhörig.
• allan (10/5): -
• McMahon (10/5): really enjoyed and everything you need - lovely staff and friendly
• LIANGWEI (9/5): - Good location and breakfast. And staff are nice.
• Mehdi (6/5): Not a pleasant stay! - The location is great, right in the middle of the old quarter. It’s not a very high quality and well refurbished building since the balcony door wasn’t closed properly and you can be frustrated since it’s super noisy around the old quarter. I could hear rats running on the roof ceiling! The laundry service is very affordable but I wasn’t happy in general since they messed up with one my new brand T-shirts (I had to wash it couple of times later).
• Shahaf (7/5): -
• Spencer (10/5): - Very friendly, super helpful! Great for a stay in Hanoi😁😁😁😁😁
• Wen wen (6/5): 位置佳，照片與實際有落差 -
• Daria (9/5): Perfect value for the reasonable price - Location and breakfast is very good Small windows
• Long (9/5): - Good service and friendly staff
• Saifur (10/5): Second time I used the hotel - Staff was great always very helpful especially Jenny and Tracey. Location and accommodation
• Carr (9/5): -
• Edoardo (10/5): -
• dambreville (8/5): -
• Abhishek (1/5): -
• PAULA (7/5): Estancia de una noche en Hanoi - Estaba limpio, check in fácil y personal amable. Desayuno completo. Ubicación en pleno centro Habitaciones pequeña sin ventana. La cama doble eran dos camas pegadas pero era cómoda.
• Liseth (4/5): -
• Astrid (8/5): -
• Sharmaine (9/5): Good! The bfast was very western, would have been so much greater if it was local food :D - Its close to everything - cafes, main street shopping, lake, etc. It was good but there is no soundproofing :D we were laughing so hard one night, a bit drunk, and we didnt know we could be heard from other floor.
• Param (10/5): Good stay - Very well maintained
• Simon (8/5): -
• Jessica (6/5): Okay - Location TV old and limited channel, equipment old aged.
• Lucas (4/5): Hôtel 3 étoiles au plus haut, passez votre chemin. - Le point fort, c'est l'emplacement et la chambre que nous avions, sans vue, était plutôt silencieuse comme isolée de la rue principale. Nous avons fait 1 nuit, heureusement pas plus. Les photos datent vraisemblablement des débuts de l'hôtel. Vous ouvrez la porte et rentrez dans une forte odeur de moisi et d'humidité qui vous prennent la gorge au point d'ouvrir les fenêtres. La propreté était limite ne nous mettant pas en confiance. Les matelas sont défoncés, on arrive à sentir les ressorts et les déformations.
• Prashant (8/5): Nice location and Value for money - My room was on 7th floor and the elevator was designed to serve only upto 6th floor. So I had to take stairs to reach my room, but the staff helped me with my luggage
• Austin (10/5): - Easy checkin, friendly staff
• liudmila (5/5): Не больше чем на одну ночь - Расположение хорошее в центре старого города. Отель обеспечил нас транспортом от аэропорта до отеля, за что мы очень благодарны. Персонал любезно подсказал, какие достопримечательности находятся рядом. В номере хорошая шумоизоляция. Завтрак не понравился. Лучше его не брать. Сок прямо при нас разбавляли водой, очень скудный завтрак. Номер маленький, без окон. Вернее окно шириной сантиметров 20 выходит во внутренний колодец, со всех сторон окруженный стенами, в центре колодца протянуты толстые кабели. Номер не проветривается, в нем стоит какой-то неприятный запах.
• Ahmed (10/5): - Tracy was a good staff and helpful. The room staff was not that quality.
• Nancy (7/5): Good Location - The location was good. The beds were comfortable and the staff was nice. The hotel is very dated. The room smelled a little musky (possibly mold), and the furniture was older and very outdated. Pictures are misleading. This hotel could use a fresh coat of paint and an update. It worked for us for one night but wouldn't do longer.
• Paxton (7/5): Great staff and loved breakfast as it made easy for us to start the day. - Clean and free breakfast service. Steps at front to carry suits case for elderly parents who were travelling. But elevator in side of building was helpful.
• Astrid (9/5): -
• Lani (9/5): -
• Veiko Sinivee (10/5): - Very good service
• Rita (8/5): - Locatie, vlakbij railwaystreet
• Rupinder (10/5): - great location.very helpful staff.Decent rooms and beds.Value for money
• Brittany (7/5): Good for Vietnam standards - The staff are really trying to be helpful The photos vs. real life - it is quite old and needs some updating/maintenance as the photos show that it is a well maintained property. I also didn’t appreciate having to pay more on arrival for using my card. As a first timer to Vietnam, this was very disappointing and considering, we were in constant communication, it could have been mentioned they prefer cash payment because I would have happily paid in cash had I know in advance.
• Rebecca (8/5): -
• Alejandro (7/5): - La atención del personal. Son personas muy amables y nos ayudaron en todo momento. La comida del desayuno está bien incluso para el tamaño de la zona en la que uno desayuna. Está en todo el centro por lo que todo queda cerca La habitación tenía muchos mosquitos producto de la humedad, el lavamanos se tapaba, no es un hotel 4 estrellas y es muy diferente a las fotos
• Cary (8/5): Werde ich wieder buchen - Ordentlich Zimmer, sehr nett, freundliches und hilfsbereites Personal. Das Hotel liegt sehr central in der Altstadt.
• Markus (6/5): - Gute Lage Gutes Frühstück Wir konnten schon ein wenig früher das Zimmer beziehen Leider schon etwas abgewohnt, man hatte nur einen Zimmerschlüssel, den man gleichzeitig für den Strom gebraucht hat. Uns wurde ein Lunchpaket mit Apfel, Wasser etc versprochen, weil wir am letzten Tag nicht mehr frühstücken konnten. Letztendlich bekamen wir blanken, ungetoasteten Toast und zu viert einen Apfel - ohne Wasser. Insgesamt war das Personal nett, aber etwas unflexibel.
• LAURENT (9/5): bon choix 👍 - location petit déjeuner
• Auvray (10/5): Vraiment très pratique - L’accueil, la bienveillance du personnel, le petit déjeuner, l’emplacement, absolument tout L’emplacement et le personnel
• Linda (7/5): There are better places to stay in Hanoi for the same amount of money. - Room had a large balcony and the staff were really nice. Breakfast was good. We were on the 6th floor. Above us was a work space for the staff and there was a lot of noise late at night and early in the morning. The balcony had no real view - just roofs of the buildings. There were a few gnats that we were unable to get rid of.
• ALIA (5/5): - Propre et au cœur de la ville Que dans les photos les chambres sont magnifiques mais quand on arrive à destination les chambres sont affreuse
• Zuzana (9/5): - Good hotel for the price. The room was quite small but we were out most of the day. We had great trip booked from hotel to the Ninh Binh. Close to a lot of restaurants and markets.
• Leehonyew (10/5): -
• Chanelly (6/5): Voor 1 nacht prima - Locatie goed Een beetje verouderd/oubollig interieur
• Maykil Jasim H (10/5): - Bon établissement malgré le bruit et très bien situé
• sabin (2/5): -
• Maria Begoña (6/5): - Hotel centrico Instalaciones necesitan una reforma. Desde mi punto de vista no encaja con un hotel de 4 estrellas.
• Hasan (10/5): Good for short stays in the center of old quarter - Central location and good service
• Hans van Dartel (8/5): Hotel wat we zeker nog een keer zouden boeken - Erg leuk hotel, met vriendelijk personeel die je graag en goed helpen bij het plannen van excursies. Goed ontbijt met lekker eten, iedere dag speciaal klaar gemaakt. Kamers waren erg netjes en schoon maar konden wel een likje verf gebruiken wij vonden het prima zo
• viktor (6/5): Ennyit nem èrt - Elhelyezkedés Reggeli kis helyen recepció előtt ...dühösen fogadták hogy nem az Ő taxifuvarukat vettem igènybe
• Pellegro (1/5): Un hotel da dimenticare - Praticamente niente, solo la posizione nel centro storico è ottima. Tutto l'hotel fa vergogna vecchio, sudicio, trasandato, probabilmente costruito 40 anni fa senza nessun aggiornamento, ascensore a parte. Oltretutto se si rapporta qualità/prezzo la valutazione 1 è troppo alta. Una prenotazione da dimenticare per fortuna me la sono cavata con una sola notte e il resto tutto cancellato.
• Anna (8/5): -
• Daniel (8/5): - Emplacement par rapport au centre touristique Ras
• Jeff (7/5): -
• Luis (7/5): -
• אילן אוחנה (5/5): -
• Jasmine (10/5): Great - Jenny was fantastic and helped us book tours to ninh Bình seamlessly. Any questions were answered so fast and the location and amenities were great. Nothing!
• Thi Huong (9/5): -
• Gustavo Mello (9/5): -
• Alvaro (10/5): Viaje en pareja - Todo correcto
• Justin (10/5): -
• Casey (4/5): - The room was very old. It smelled very strange. There was a lot of humidity in the room. There was an indent on the floor of the room.
• Ingo (8/5): Sehr gutes 3* Hotel, zentral - Gute Lage, die Zimmer in Ordnung - gerne einmal renovieren. Das Frühstück ausreichend und gut. 4 Sterne sind gewagt, aber es sind nun einmal die entsprechende Ausstattung vorhanden. Somit die Bewertung mit einer 8.1. - Personal sonst aufmerksam und hilfsbereit. Einmal Roomservice ausgefallen (weil ich vielleicht zu lange im Zimmer verweilte), aber die anschließende Bitte auf das Auffüllen der Minibar (passend bestückt!) wurde vergessen.
• Oliver Fallon (8/5): Lovely little hotel in central area. . - Nice hotel very central friendly staff. Seems to a family run hotel cash payment is preferred. Room was clean and functional would recommend The breakfast area is a little tight.
• Paraskevi (8/5): Άνετη διαμονη - Η τοποθεσία. Πολύ κοντά σε ολα Είναι παλιό το κτίριο. Τα ηχεία από το δρόμο που έπαιζαν εμβατήρια στο αφτί σου κυριολεκτικά και σε ξυπνούσαν από τις 6 το πρωί . Ζητήστε δωμάτιο από την πίσω πλευρά. Μπορεί να μη βλέπετε σχεδόν τίποτα παρά στέγες αλλά τουλάχιστον δεν θα ξυπνάτε με τους ήχους.
• steven (8/5): Very good calue for money - Great location. Competitive price. Not all facilities working ( table lamp)
• Elise (8/5): Had a great, easy stay here, in a convenient location! - Staff were super friendly and it’s a great location. There was a loud speaker outside our room that played a 40 min message at 7am
• kellie (7/5): Great stay - Excellent location. Room was nice and large.
• ADRIAN (10/5): Excellent - Everthing
• Agnes (8/5): - Le personnel est charmant et très gentil....le petit déjeuner est très bon... situé à proximité de tout restaurants... shoppings..le lac Le manque de place pour le petit déjeuner car il est a la réception et ce n'est pas très facile quand il y a beaucoup de clients
• Andrew (3/5): Please avoid the - The location of the hotel is good. This hotel is filthy. We arrived early in the morning so we had arranged to leave our bags at the property. This was the first red flag, the reception is not as it appears in the photos they have put a few dining tables in the reception where they serve "breakfast". We left our bags in the hallway and got changed in the toilet behind reception, red flag number 2, the toilet was disgusting. They then asked us to pay for the room before checking in. When we got to the room later in the day our hearts sank. Water leaking in the bathroom plug sockets hanging off the wall. The pillows felt like they were filled with cotton wool balls. Carpet was filthy furniture worn, dirty and falling apart door lock taped up with electrical tape. Everything about this hotel is disgusting please avoid at all costs. We had to change hotels after the first day and lost our money. You would expect better from a one star Blackpool b&b from the 1970s.
• Florence (10/5): - Bien situé, très propre, personnel accueillant
• Gabrielle (1/5): Do not stay here! Humid rooms with mould on the walls. - Staff were nice. SUPER misleading. This is NOT a 4-star hotel. Photos nothing like the ones online. The room was the most humid room I've ever been in. Mould on the walls, leaky shower, bad damp smell. Didn't feel clean the whole time I was there. Do not fall for the positive reviews, they cannot be legit given the state of this place. Most lights didn't work in the room. Windows barely opened to let in less humid air. Also received a phishing attempt via WhatsApp to confirm or lose the booking. Mentioning this as I saw it in another review. Do not click on the link! Unsure if this is a Booking.com breach or a breach of the hotel.
• QUYQUI (9/5): - Nhân viên vui vẻ nhiệt tình Đồ đạc hơi cũ
• Luca (5/5): - The balcony was nice and a pleasant place to sit. The location is good and convenient for exploring the area. Unfortunately, the rooms are very old and do not look like the pictures shown online. There was a lot of noise coming from the hallway, which made it difficult to relax. We could also hear rats in the ceiling, which was very disturbing. This is definitely not a 4-star hotel in its current condition. The breakfast was average at best. Overall, there is a lot of false advertising and the property does not meet expectations.
• Helen (8/5): - Good location. Good breakfast included. Comfortable for a one night stay. Staff professional and helpful. Clean. Room safe used a key rather than an electronic lock.
• Bodennec (5/5): - L’emplacement très bien des commerces mais pas facile de se restaurer à proximité. Bien loin de l’esthétique de la chambre par rapport à d’autres hôtels beaucoup moins chers ailleurs et très bien situé également.la chambre faisait vieillotte et mériterait un bon rafraîchissement (lampe de chevet qui ne marche pas,télévision abîmée,les murs tachés et abîmés,parquet abîmé.enfin bref la plus mauvaise chambre de nos 5semaines de vacances.je n’aime pas critiquer mais là j’étais trop déçu.
• Mayurtyagi (10/5): - Good location, friendly staff
• Kirsanovs (9/5): - The staff is very nice and helpful. Jenny is a such a nice person, helped me a lot!
• Kryštof (1/5): They are criminals who will rob you. - Nothing The accommodation misleadingly advertised a functioning service for which the customer pays (there was no hot water). When the situation was resolved on site, no compensation was provided, and the staff began to lie and give false arguments. I left the accommodation without spending a single night there. I have not received my money back yet and am dealing with the matter legally. I do not recommend anyone to stay there.
• Anna (7/5): Preiswertes Altstadthotel - Super Lage mitten im Trubel der Altstadt, so wie wir das wollten. Wir hatten ein Zimmer mit Balkon, das nach hinten lag, sodass es sehr ruhig war. Wir haben gut geschlafen. Das Frühstück war gut und das Personal sehr freundlich. Gutes Preis- Leistungsverhältnis! Alles gut für das Geld
• Muhab Hilali (7/5): - Location and price breakfast not bad Dated
• Shirley (8/5): - super Lage, das Personal sehr freunldich und hilfsbereit.
• Denise (8/5): Fabulous - Friendliness of the staff, breakfast was good. Location
• mayu (10/5): -
• Alison (1/5): There are better options in the Old Quarter. - Good location Room was very shabby, and not like the pictures. Room didn’t feel or smell clean. Despite having confirmed our arrival time, there weren’t even any lights on in the hotel. We were charged extra, and ended up asking for a refund and moving elsewhere, but it still cost us £90. We arrived on Tet, so expected some impact, but this was a horrible welcome to Vietnam. Luckily everywhere else has been incredibly warm and welcoming.
• Jeker (5/5): -
• Che (7/5): -

Photos