Medina H. Napoli Centro, by ClaPa Group

Location: Via Donnalbina 56 (Check in at via Alcide De Gasperi, 47), Naples, it

Star Rating: 5.8 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 03:00 PM - 09:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Family rooms
• Pets allowed
• Luggage storage
• Car hire
• Non-smoking throughout
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Process in place to check health of guests
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Covered parking
• Garage
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Double Room

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet
  • Private bathroom

• Deluxe Queen Room

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet
  • Private bathroom

• Superior Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Deluxe Double Room

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Superior Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet
  • Private bathroom

• Suite with Hot Tub

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Toilet
  • Private bathroom

• Superior Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet
  • Private bathroom

• Deluxe King Room

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Double Room with Balcony

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Junior Suite

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Double Room with Sea View

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Standard Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Superior Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet
  • Private bathroom

• Deluxe King Room

  The unit offers 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Toilet
  • Private bathroom

• Junior Suite

  The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Toilet
  • Private bathroom

• Superior Double Room

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet
  • Private bathroom

• Standard Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet
  • Private bathroom

• Economy Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Deluxe Double Room

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Standard Double Room

  The unit offers 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Toilet
  • Private bathroom

• Junior Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite offers a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Deluxe Double Room with Side Sea View

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Deluxe Double Room

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Toilet
  • Private bathroom

• Economy Double Room

  The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Toilet
  • Private bathroom

• Standard Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap

• Double Room With Private External Bathroom

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Single-room air conditioning for guest accommodation

• Economy Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Single-room air conditioning for guest accommodation

• Mobile Home

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Toilet
  • Private bathroom

• Suite with City View

  The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Toilet
  • Private bathroom

• Suite with Spa Bath

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet
  • Private bathroom

• Small Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Single-room air conditioning for guest accommodation

• Superior Double Room

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, a tiled floor and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Single-room air conditioning for guest accommodation

• Deluxe King Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Single-room air conditioning for guest accommodation

• Deluxe Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet
  • Private bathroom

Guest Reviews

• Cristiano (10/5): -
• Nicolas (1/5): Scum of the earth - Nothing Everything
• Vissani (5/5): -
• Amato (7/5): -
• Mirea (10/5): -
• Laura (9/5): - Camere ristrutturate recentemente, materassi confortevoli, bagno spazioso, posizione ottima, personale più che gentile e disponibile. E' la seconda volta che veniamo e torneremo sicuramente! La luce d'emergenza verde era sempre accesa e la finestra del bagno non ha persiane o tapparelle che possano essere chiuse per oscurare la luce e per me, che devo dormire con il buio, ha rappresentato un problema. Inoltre mancano delle abat-jour che possano essere accese durante la notte se ci si deve alzare.
• ModGi (1/5): - 200 euro di cauzione chiesti al momento del check-in, che sarebbero stati rifatti dopo due mesi, scandaloso! In maniera scorbutica e arrogante mi è stato fatto notare che in una finestrella, alla fine della pagina avrei trovato questa nota. Pessimi e pessimo il modo di gestire il cliente, ovviamente non sono stata rimborsata, mai più.
• ELENA (8/5): -
• Filomena (7/5): -
• Capobianco (8/5): -
• Roberta (10/5): -
• Zaagari (1/5): -
• Stella (5/5): Caldo in stanza, il letto comodo, buona posizione - I colori il pavimento La stanza si è presentata sporca con capelli a terra ovunque, polvere sui mobili e nei cassetti .. il bagno in pessime condizioni calcare sui sanitari.. urgente controllare chi pulisce ... 🤯
• Gomis (10/5): -
• Márk (6/5): - Location, cleanness 200€ deposit and tourist tax must be payed extra at check in
• Nicoletta (1/5): - Sono dei grandissimi ladri prima non rispondevano al telefono e una volta arrivata la erano scortesi non ti davano nemmeno spiegazioni e in più dopo che avevo pagato hanno detto che volevano 200 euro di cauzione non Ve lo consiglio sono ladri
• Sara (1/5): - Niente...faceva skifo tutto Veramente è stato tutto un disastro, ho prenotato, poi non mi hanno cancellato la prenotazione e non mi hanno reso nemmeno i soldi...imbroglioni come sempre
• Miriam (8/5): Confiable para napoles. - La habitación, el baño y la terraza. Que daba un poco de mal rollo llegar al piso.
• Lorenzo (6/5): - La posizione. Solo quello Tutto il resto. Nessuno in 4 giorni è venuto a pulire o sistemare
• George Radu (10/5): - Tutto perfetto per i soldi spesi
• Bah (10/5): -
• Ceyda (5/5): -
• Tomas Francesco (1/5): - Nothing I was late by ~30 seconds for check-in, i found the reception office closed and deserted, the buzzer did nothing, and contacting staff to get a late check-in solution took more than an hour, during which i had already opted for another solution, which involved wasting the booking. Also, after booking on Booking.com, they DM'd me offering a pre-check-in service, through a form, where they asked for details and ID, then for a signature on a contract in which they asked for a damage deposit of four times the booking price (200 euro total), which allegedly would be returned, but in 30 f****** days. It was small print, and was mentioned nowhere else before the signature stage. Very dishonest, especially since Booking.com stresses that there will be no further charges after booking. On location, once i finally received a response from the staff, on whatsapp, they told me I had to pay the late-check-in fee before anything else, if i wanted to proceed. I felt like i was being scammed, so i asked if i could meet in person, or on call, they coldly refused. In the end i declined and went to stay at a friend's house. The whole thing felt rotten. My only mistake was being a minute late, and i felt excessive punishment. I will avoid this company (ClaPa) at all costs.
• Ana (9/5): Naples in the heart - room in the center I'm not giving it 10 because they asked us for a security deposit
• World (10/5): Exceptional - Very clean room and the bathroom, the furniture is new, the bathroom is spacious with its own window. The bed was very comfortable. There was a cleaning lady who was very nice coming every morning to take out the trash and make the bed. Free WiFi provided with a TV. A small fridge is also here. AC is on the wall. The hotel is also around 5 min away from the metro station. All in all, we had a good time! Not much to say, I would really have to nitpick in order to find something negative :)
• Thapa (10/5): My stay was comfortable and the staff’s made me feel truly welcome. - It was affordable price and nice and clean room. I like everything
• Mohamed (1/5): Bad - im not italian i was going to travel to another country and i needed to stay in Napoli for one night to catch the plane in the morning it was the worst experience in my life , after i made the reservation and paid the money , after some days they sent that i need to pay caution of 200 euros and it will be reimbursed after more than 15 days if everything okay i contacted them and i said i have problem with my card and going to travel to another country , they told me when you come to check in we will see, when we arrived i told them i can give you the caution money cash but they didnt accept , and i was forced to pay another 59 euro , its more than 100% price of the first reservation , we was in a bad situation and very tired of transport so it was if you pay or you dont get the room. im very disapointed and it was the worst experience in my life , i used booking.com for years and this is the first time they tell to pay caution , not every people have extra 200 euro to give you and they need to wait for almost 1 month to get it back, and the problem too when we enter the room there is table that is almost broken , so if you pay caution they will try to get as much money from you i dont recommend this place
• Barish (2/5): Very poor -
• Mo (7/5): Bad attitude - The staff was one of the worst, never smile, even i was confused about the deposit the guy wanted me to agree first on the conditions & sign so he guarantee that I’ll stay then ask for deposit. Just the way he did it was dodging. Also there’s a broken bed table & the bathroom hanger which I’m worried that they’d deduct from my deposit because of it which I’m not the one who broke them. No idea of there’s something else was broken and they will take money or not.. they made me worry about my money cuz their facial reaction was mean that’s why i still suspect them.
• Francisco (10/5): Exceptional -
• Carolina (1/5): SCAMMERS - Search for "Clapa Group" in Google Maps comments before booking. They are scammers. There are over 600 reviews from people demanding the refund of the €200 security deposit they make you pay (you only find out about this after paying for the night; they don't inform you beforehand). THEY DO NOT REFUND IT. I've been trying to contact them for two months, and they no longer respond to messages. They ask you to call, but the Administration extension automatically disconnects. They stop replying to WhatsApp messages as soon as you request the €200 refund. Their automated responses tell you to request a chargeback from your bank, but the bank has no way to process it. 100% SCAMMERS. I'm still waiting for my deposit refund—it's been over two months.
• Аліна (9/5): This is a nice place to stay - about 15 min walking to sea, many cafes and restaurants around, place is pretty safe. One - Nice location, pretty safe, every day cleaning, personal balcony, nice view, comfortable bed, own fridge, friendly staff, elevator mandatory deposit, absence of at least small working area in room to seat with a laptop for instance
• Gramoz (4/5): Disappointing -
• Ivan (10/5): Exceptional - Location, clean, good bed. Deposit, easy online is not so easy. To different pin codes to remember to get in the room. Reception on the remote location doesn't work before 10am. Only 3 hangersb for the clothes.
• Karma (1/5): €200 SECURITY DEPOSIT ASKED FOR UPON CHECK IN FOR 1 NIGHT STAY WHICH I TRUSTINGLY PAID ONLY TO NOT RECEIVE IT BACK EVEN - €200 SECURITY DEPOSIT ASKED FOR UPON CHECK IN FOR 1 NIGHT STAY WHICH I TRUSTINGLY PAID ONLY TO NOT RECEIVE IT BACK EVEN AFTER THE 30 WORKING DAYS THEY STATED, I WOULD LIKE TO KNOW WHEN MY MONEY WILL BE RIGHTFULLY RETURNED ASAP AS IT HAS BEEN 62 WORKING DAYS.
• Pa (1/5): Wanted extra money - Unkind
• Ben (1/5): SCAM! AVOID!! - SCAM! Avoid!! They ask for a 200 euro deposit and then they have kept 60 euro of it! No communication. No explanation. Booking.com are yet to comment. It has been two since I stayed here. Short version: THEY STOLE MY DEPOSIT AND DO NOT REPLY! THEY OWE ME 60 EURO Long version: October 5th: I paid 74 euros for two nights. October 15th: They emailed asking for 12 euros in city taxes (3 euro each, for two nights), and a 200 euro deposit. The deposit was to be returned about 40 days (30 working days). October 17th-19th: we stayed at their hotel. It was fine. I took photos to show what the place looked like (to be on the safe side). November 28th: 42 working days had passed. They acknowledged I was eligible for a refund. December 5th: They issued a partial refund of 140 euros. I sent follow up messages asking why I did not get a full refund. No reply. December 7th, 12th, 15th: I sent additional messages asking about my 60 euros. No reply. December 16th: I am writing this review. Booking.com are yet to comment. I have reached out to them over a week ago.
• Ojārs (5/5): Passable - The security money paid in, EUR 200, has still not been repaid.
• Erdem (5/5): Passable - I have a problem with deposit refund, no one cares or contacts me. Still same
• Erdem (5/5): Passable - I have a problem with deposit refund, no one cares or contacts me. still same
• Nora (1/5): Small room, doesn't look like on the picture, poor service, betrayal with the deposit - I never got the deposit (200 Euros) back. The hotel team just ignored my emails and never gave me the deposit. I feel betrayed because I never got my deposit back. 200 Euros on the top of the normal price. When I asked for refunding the deposit the just ignored me.
• Victor (1/5): Bad - Location great. Old beautiful building with cheap handmade furniture, which does not justify the 200 euro deposit! A ponzi scheme is going on in the background. After a month of keeping our 200 eur deposit, we had to call booking to sort out the problem. The hotel would just not give us our deposit. They don't pick up, no Whatsapp reply, nothing. Would recommend AVOIDING this place.
• Iskra (1/5): Terrible business practices, don' book here! - Don't book here, they have a highly unusual 'caution' charge of 200 euros that is under question if you will get back, if you book you will have to pay them to get a check in. It's basically racketeering, and I am surprised booking even allow this.
• Greenbean (2/5): Very poor - The location is good and there is air conditioning The photos differ greatly from reality.... A deposit of 200€ must be paid, this should be refunded after 14 days. So far (25 days) nothing has happened and messages to the landlords are not answered
• Hrant (1/5): This host didn't return the deposit (200 Euros)! It's been 3 months already after my stay! - This host didn't return the deposit (200 Euros)! It's been 3 months since my stay! they deceive people!!!
• Gaphar (1/5): Goodluck getting Your deposit back from this hotel - I am still fighting to get my deposit back. No response to countless emails.
• Katerina (7/5): Decent - You’re in the heart of Naples Quite small even for one person there wasn’t much room. The shower doors weren’t cleaned and they were also mouldy
• Janis (2/5): Very poor -
• Chandrashekar (9/5): Superb - Quality of the service Nothing
• Maxim (10/5): Exceptional -
• Begimai (4/5): Disappointing - Good value for money. The bed was comfortable and the bathroom was ok. The location is good. The check-in is very hard and time-consuming. The reception is in a different place. The staff looked tired and not happy with travelers. Read all those emails very carefully. The registration works till 9 pm. We had to run and do check-in and get back to the hotel which is about 10 minutes with luggage and backpacks. The building is old and the lift is scary and old. The room looked ok. Later, we found out that the floor was full of hair. Getting back the deposit money was extremely challenging. Our check-out was on June 24th. I got my deposit money back on August 7th after calling, messaging, and emailing them many times. They often ignore your calls and messages. It was a nerve-wracking experience.
• Elnara (10/5): Exceptional -
• Catalin (5/5): Passable - Near Center Small Old
• Tatjana (4/5): Avoid this company in case that you need anything extra (help or service) than plain accommodation - Location is absolutely perfect: almost in the center of historic part of Naples, our congress venue was just around the corner, launderette is across the street, as well as the small private fruit and vegetable store, big grocery store is around the corner at the main street, two metro stations nearby, cafeterias and restaurants all around. The flat was OK, a little shabby and not well maintained but passable. It is on the 4th floor and it has lift which is very important. It was very useful that we could check in on-line as we directly arrived to our accommodation (instructions were clear enough), we did not need to go to the reception which is dislocated (15 min walk). BUT - the rudeness and insolence of people at the reception and on the info@clapagroup.it mail address was appalling. I travel a lot and I often reserve through booking.com but I never ever had such a bad experience. No matter that the accommodation was so convenient - I would suggest you to avoid the company Clapa. I even had problem to obtain my invoice (what I requested when booking), it was sent to me after I departed - Please read the text in the section what I did not like. Many things are not listed on the web page or are erroneous: - my "damage" deposit of 200 EUR was returned yesterday (July 28) and we left property on June 28 (not to mention that I paid it on June 11, we stayed there two weeks). I paid it by regular credit card and it was listed that deposits paid by credit cards will be returned within two weeks. - we arrived on Friday and on Saturday morning we did not have hot water so I sent sms and I called their emergency number and nobody replied (somebody picked up the phone and deliberately closed the line). They could have send sms that somebody will arrive but they did not. We took a cold shower and eventually after one hour a man appeared and he checked the boiler only to tell us that the plug needs to be unplugged and then plugged again in case that this happen again. - they offered transport to the airport and storage of our luggage by then (we had to leave the apartment at 10am and our plane was leaving in the afternoon) for 20 EUR (two people). We arrived to the reception at 2pm (half an hour earlier), although it is said on web page that the reception is open from 9am to 9pm they were closed for their lunch brake. Although they have space inside in air-conditioned room to accommodate us for that half an hour they left us to wait in full sun in front of the reception. - when the shuttle arrived two other people joined and we started drive towards the airport, the driver did not switched air condition on and temperature inside car was over 40 degrees C. The driver dropped us in the garage, not at the departures, and when we asked where to go to the departures he said that he does not speak English. - I complained by e-mail to info@clapagroup.it and I have got a number of insulting mails from somebody who speaks English but is totally rude like he/she (it was not signed personally) is not working as a touristic worker (on the request of booking.
• Chrysa (1/5): They left me in the road to sleep ..we arrived 10:00 in the night and noone was there for check in !!never again !!! -
• Alex (5/5): Passable -
• Silvia (9/5): Superb -
• Luise (1/5): Bad - We liked NOTHING. We were locked out of the place because the digital codes did not work to open the door. There was nothing to like! And rmthe response to our request for help was silence, when we were stuck outside a locked door at 10pm, and then very rude comments and rejections of our complaints.
• Ayat (3/5): Disappointed - Nothing Going to the reception to check in was Waste of time they do nothing a part from asking you to check online Weird building and entrance Unexplained 200euro deposit online and no refund for the deposit till after 15days-30 days
• Brian (9/5): Superb -
• Charles (1/5): Golden handcuffs. Room (not a hotel) not as described on Booking.com website trapped in a rough area - Nothing. 1. 200 Euro damage fee. This is hidden many (Bookings.com) screens down under Important Information. This start with “When booking more than 3 rooms…” I therefore discounted it as a solo traveller. I feel if they want to incur this fee, we inspect the room with as member of staff at the start and end of stay. If paid with a credit Card credited 14 days later. Debit card 30days later.I asked for this, they declined. If I had known this when booking I would never have booked with Medina H. Napoli Centro, by ClaPa Group. 2. Cancellation fee is 100% 7 days prior to arrival. If I had known this when booking I would never have booked with Medina H. Napoli Centro, by ClaPa Group. 3. Tea and coffee facilities. The photos on the (Bookings.com) website photo 8 of 205 shows (communal) tea and coffee making facilities. My room had none. Imagine an Italian without coffee or a Brit without tea! If I had known this when booking I would never have booked with Medina H. Napoli Centro, by ClaPa Group. 4. You are told that reception and the room are in two different locations 0.8 kilometres. You are not told that they do not provide transport. As a recent amputee bkll this was my first with a prosthetic limb. If I had known this when booking I would never have booked with Medina H. Napoli Centro, by ClaPa Group. 5. All these must be a tick box before committing to make, then pay for a booking. This is golden handcuffs get your money no option to cancel when in their reception. Unacceptable.
• Ignacio (9/5): Superb - The location!
• Abhishek (10/5): Exceptional -
• Nyla (1/5): Nice but not woth the tricking deposite/guaranteefees - Even though The accomodation was acceptable they kept the deposit longer then ever Because they are making money over depositfees
• Elias (6/5): Pleasant - Bed was comfortable No access to coffee or tea, amount required for deposit is a bit extreme.
• Saurabh (3/5): Poor -
• Yevhen (3/5): I strongly don't recommend to stay in this apt to preserve your nerves from bad service - Location A lot of things - a deposit of 200 euros, which was returned after 30 days after check out (not after 14th as promised), the check-in had to be done in another place which far away, old repairs in the room, old building, etc.
• Nicole (8/5): Nice stay at a prime location: Neat rooms - The location was spot on, making it super easy to get around and check out the sights. Our room was neat and came with a neat little balcony which was a nice touch. Plus, it had all the basics we needed. Definitely a solid choice if you're heading to the area. I was somewhat disappointed to discover the absence of a kettle and a room fridge, amenities I've come to expect for added convenience and comfort in a rental room. Their absence posed a minor inconvenience during my stay. Additionally, remember to read all the emails you receive before your stay thoroughly, to be fully informed about taxes and deposits.
• Abdullah (4/5): It makes sense to stay here if you are there for more than a couple of nights. - The room was generally good! However I had a little problem with the heating the rrom with the A/C. First of all, the reception is in a different location than the room. It is not far but for the people who had luggages and had only one night. It was a problem. Also, it is not possible to pay 3 euros (city tax) with the card. So, I had to withdraw cash from a bank which totally costed me 11 euros (with transaction fee, currency difference, bank fee from my country). However the most important thing is the deposit payment. Even though I had checked the page of the hotel, I could not firstly see that I had to pay extra 200 euros for the deposit. (Later after I learned that I had to pay, I had a more detailed look and saw that the part that mentions about the payment was only possible see when you click "read more details" in the booking app. So, it was a big problem for me to pay extra 200 euros as my credit card did not work. I had to wait and call my bank in my country to fix the problem. So, unfortunately I lost around 3-4 hours to just to check-in and walk back to the flat with my luggage. Because I was there only for a night, it was a really bad experience. The staff was good at communication and the flat was alright
• Denis (2/5): Better to avoid - Good position in the city center. Surprisingly they cleaned pur room during our stay. I made the booking for me only, than one person wanted to join me so i sent a message to the hotel if its possible to add one person to the booking which i was told was not possible but the told me that i will pay some extra charge for extra person when ill meke check in.. so when i came to the reception the charged me extra once again the price which i paid even though there were free rooms in the hotel for 50% of the price they charged me.. than they told me that i have to pay 200€ deposit with my credit card which i was told they will return me if i didnt dameged the room until 30 days from my check out.. they told me its better to make a video of the room that i didn’t ruined it so i have a evidence if they didn’t wanted to return me my deposit.. there wasn’t any announcement at booking about the deposit..the room is small but it was in the description.. the toilet was not firmly attached to the ground. The reception was 10 minutes by walk from the appartment..
• בירנבאום (1/5): Bad - Location The room was dirty and we got it only at 16:00, the staff didn’t do anything about it. The entire room and bathroom was full of bugs and the towels had hair on it. They charged my 200 euro deposit and still didn’t return it. The check in is far and they claim it’s 5 minutes but it’s a lot more and no taxi driver agreed to take us there. We told the receptionist about it when we left and they didn’t do anything about it
• Patricia-lr (8/5): Very good -
• Asmaa (1/5): Bad stuff - Location The worst hotel ever… very bad they charge me 200€ as insurance before enter the room.. this is the first time i see hotel charge for insurance.. the stuff was helpless
• Liam (4/5): Disappointing -
• Imad (1/5): It was a bad experience and I will recommend you going elsewhere. - Close to a good pizza place and close to ferry port. The rude people at the front desk. Very rude and impatient. Also, the booking always defaults to two people. When I got there, I showed them how that was a mistake and reassured them I was traveling solo. They kept insisting that I needed to pay the taxes for two people. The person in the front used the excuse “my English is not good, so you need to pay the tax for two people.” They were also just rude and impatient all around. The lighting of the room was horrible. Bright white lights like you are working at a construction site at night. Horrible experience all around.
• Cheryl (1/5): very disappointing and would not recommend it to anyone. - nothing the inconvenience of having to go to another location to get the keys and then bring our own luggage to the hotel room which we were told was 200 meters from their reception area. it was very difficult to locate the “hotel” until one of the staff was kind enough to take us there. One of the women in the reception office was very rude, not willing to go the extra mile to help us. There was no one who spoke English well enough to thoroughly explain their set up (one location for keys and another for sleeping). We were only staying for one night but had to end up trying to change the pick up address for the taxi that was taking us to the airport at 3 a.m. so we lost our money because they wouldn’t accept an address change for the location.
• Giovanni (7/5): Good - The location was central: close to Toledo, università train station, and many restaurants and shops. We also had a very good experience with the staff who were prompt and friendly. The area looks a bit sketchy. However, it was safe.
• Modesta (8/5): Very good - Good location Terrible time while doing the check in... it is in a completely different location than the room, took a lot of time, the staff seemed to be very confused with other clients causing a lot of chaos
• Katja (7/5): Napoli is a beautiful city. Room was nice. - Room looked nice, bed was made every day by cleaning lady, location was good. It was okay, we weren’t really spending much time in the room, since we were exploring beautiful Napoli. We got different room at a different location that we booked, the room was not ready upon our arrival, toilet seat was broken, ac was not working properly, beds were not comfortable (for us).
• Petra (1/5): Arogant and rude receptionist (young afroamerican lady) - terible experience! - Absolutely shocking and traumatic experience. Unpleasant a rude receptionist girl. Mould in the bathroom, cracked walls everywhere, fallen plaster, scuffed furniture, a rickety bed frame with remnants of old cardboard and paint, wires sticking out of the walls, cracked tiles on the balcony with weeds growing out of them, all topped off with an old mouldy wardrobe. Instead of a wonderful evening we planed and pay for in advance via the time-tested Booking com, was a very unpleasant surprise. Refusal to accommodate us with forfeiture of our paid and confirmed reservation on top of that on a night when we had no chance of finding alternative accommodation. In our case, a lived reality. It can happen to any of you, even though you have paid in advance and planned your trip carefully.
• Kerim (4/5): can increase the opportunities. location is perfect but comfort is zero - The bed was extremely hard, I couldn't sleep comfortably at all. I have a pain in my back right now, and this is a business not worth the money I paid.
• Julia (6/5): Pleasant - Location Flat pillows. No blinding curtains. 200 EUR security deposit not mentioned in the hotel description.
• Alexandra (2/5): We stayed for one night at a cheap rate, but you get what you pay for. There was no hot water for showers, the check in - It had a bed and aircon The check in location was quite far away from the hotel location to travel with suitcases. There was no priori warning about a 200€ deposit which would be held for a considerably long time. There was no hot water. Toilet pump in the bathroom was loud. There were ants and bugs in the room.
• Hans (9/5): To enjoy the life in Naples, it's definitely the right place. - The room is located on the fourth floor of a townhouse from the former glory days of Naples, which has been comfortably modernized. The old style has been carefully preserved but adapted to contemporary needs (wifi, clima, fridge, bath,...). We had breakfast and dinner in one of the countless bistros in the lively, never-resting Piazza Bovio or in the old town. My goodness, what a traffic! But when you enter the house through the main portal, take the elevator up the airy staircase, and close the room door behind you, it's calm, clean, and private. That's what we like to have. Don't expect Ibis feeling! Well, umh, difficult to say. Perhaps one could provide a detailed city plan of the surroundings on the floor where the rooms are situated. Also any information of the Naples bus lines, the Metro, airport and railway locations would be helpful. After a few days you find it out anyway, but any new guest would appreciate this.
• Fiona (8/5): Once we got to the accommodation it was great - It was central and comfortable The address for the property wasn’t right. It would be better just to have the reception address as you have to go there first anyway to check in and it would avoid confusion.
• Hauser (6/5): Pleasant -
• Arnas (9/5): Superb -
• Chantal (1/5): Awful - Nothing it was awful and we had to book elsewhere at huge cost Smelly uncomfortable difficult to access
• David (2/5): Nice room, rude staff - Good location, nice room and building - Very rude staff through whatsapp - Rude office staff (where we got the keys) - the 200 euro deposit for 1 night is ridiculous, we didnt have a credit card (just debit and cash - they were just shaking their heads)
• Pieter (10/5): great value for it’s price, central, clean - very clean, nice receptionists /
• Daisy (1/5): Get what you pay for. Staff are really rude (standard Naples) and the entry point felt really unsafe, no lighting, no cl - Okay location Get what you pay for. Really dark entrance and not very safe at night. Bugs in the room and the toilet system makes the whole room smell. Staff were extremely rude via WhatsApp communication, not accomodating at all.
• Norah (6/5): Pleasant -
• Роман (10/5): Exceptional -
• Valentina (10/5): Exceptional -
• Anonymous (10/5): Exceptional -
• Lorenzo (10/5): Exceptional -
• Vincenzo (10/5): Exceptional -
• Carmine (10/5): Exceptional -
• Thomas (10/5): Exceptional -
• Robin (10/5): Exceptional -

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