Salzburgerhof, das 5-Sterne Hotel von Zell am See
Location: Auerspergstraße 11, Zell am See, at
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Family-Run Spa, Golf, and Pleasure Hotel
Surrounded by a splendid natural landscape, the Salzburgerhof combines 5-star comfort with 3 lilies in the Relax Guide for its spa quality and the culinary pleasures of 3 toques by Gault Millau.
Gourmet Dining and Spa Paradise
Enjoy a wide range of excellent gourmet dishes and top-quality wines, as well as luxurious suites in an elegant country-house style, equipped with all amenities. The magical garden park features a pool, a natural swimming pond, and the legendary “wellness palace”.
Extensive Spa Facilities and Golfing Paradise
The spa area covers more than 3,500 m² and offers an extensive range of saunas, steam baths, and massages. A special highlight is floating in the underground “Sole-Dome”. A modern indoor golf course is available for all golf players, with green fee discounts at various beautiful courses.
Ready to experience the ultimate blend of luxury, relaxation, and recreation? Book your stay at Salzburgerhof now.
Important Information
When booking 6 rooms or more, different policies and additional supplements may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Free beach shuttle
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Clubhouse
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Ironing service
- Hot tub/Jacuzzi
- Sauna
- Massage services
- Packed lunches
- Table tennis
- Ski storage
- Solarium
- Hammam
- Non-smoking throughout
- Private check-in/check-out
- Board games/puzzles
- Concierge service
- Allergy-free room
- Heated pool
- Public transport tickets
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Pet bowls
- Spa/wellness center services
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Smoke alarms
- Food delivered to guest room
- Key card access
- Aerobics
- Supervised childcare/activities
- Ski storage
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Playground on site
- Ski lessons on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Free beach shuttle
- Beach umbrellas
- Pool sun loungers
- Offsite parking discounted rates available
- Beach yoga on site
- Private beach nearby
- Fitness facilities (surcharge)
- Spa tub (surcharge)
- Internet access
- Games
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Covered parking
- Secured parking
- Garage
- Health or beauty spa nearby
- Ski lift privileges
- Snow sports gear
- Swimming nearby
- Bicycle-friendly property
- Electric bicycle charging station
- Beach toys
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Comfort Double Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a wardrobe, a safe deposit box as well as mountain views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Junior Suite
Comfortable bedroom/living room (app. 131 ft²).
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Window
- Free gym access
-
Suite
Approx. 164 ft², with separate living room and bedroom.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Window
- Free gym access
-
Deluxe Suite
Spacious suite with a living area, cable TV, a mini-bar and a bathroom.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Window
- Free gym access
-
Deluxe Double Room
Room with a balcony, cable TV, a bathroom and a mini-bar.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Window
- Free gym access
-
Deluxe Garden Suite
The fireplace is the standout feature of this suite. Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as garden views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Fireplace
- Sofa
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Family Suite
This spacious suite includes 1 living room, 2 separate bedrooms and 2 bathrooms with a bath or a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as garden views. The unit has 4 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Sofa
- Electric kettle
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
One-Bedroom Suite
Guests will have a special experience as this suite features a sauna. This spacious suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a mini-bar, a seating area, a wardrobe as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Sofa
- Electric kettle
- Sauna
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Deluxe Family Room
The spacious family room provides air conditioning, a mini-bar, a balcony with mountain views as well as a private bathroom featuring a bath or a shower. The unit offers 3 beds.
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Deluxe Double Room with Garden View
The spacious double room features air conditioning, a mini-bar, a balcony with pool views as well as a private bathroom boasting a shower. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
Guest Reviews
- Ron (9/5): - An amazing hotel! The spa is phenomenal and so are the pools. The food was also great. Really decent experience! The air conditioning system is a bit old and doesn’t seem to be fully controlled by the panel.
- Abdallah (10/5): One of the best hotels I felt very comfortable in. - Design, comfort, calm, relaxing and welcoming, smiling and helpful staff. Also, very much appreciated the hotel staff care of our honeymoon stay.
- Michael (9/5): -
- Shachar (10/5): -
- Yara (10/5): - Very welcoming and supportive staff! It’s felt really like a home and definitely won’t be our last time
Special thanks to Joseph for his kindness and the great hospitality
- SÜLEYMAN (8/5): -
- Mike (9/5): -
- Mantas (10/5): - Location is perfect if you come for skiing, also for walking, sightseeing. Breakfast had decent choices. SPA area and outdoor swimming pool was top notch!
- Marcel (9/5): -
- jawaher (10/5): -
- Pavel (9/5): -
- Miloš (10/5): -
- Svetlana (10/5): I had a wonderful stay for my ski trip and stuff at the hotel made it even better! - Amazing hotel with amazing and caring stuff, food was exceptional, stuff was friendly and overall stay was perfect thanks to the hotel as well I stayed on the 4th floor and water pressure for hot water was not the best, otherwise no complains
- Yuliia (10/5): -
- Mihai (9/5): Totul Super !!! - Totul Super !!!
- George (7/5): -
- Joanne (4/5): Disappointing. Had to beg for room service. Receptionist put us in the wrong room and several members of staff kept knoc - Close to town Very regimental
- PHILIP (9/5): Super luxury stay in the snow - Traditional layout but modern comfort
- Keith (10/5): Fabulous - Old world charm in brand new condition. Proper 5 star attention to detail too. Superb.
- Alexander (5/5): - Местоположение Изменились в худшую сторону ужины, отсутствуют одноразовые тапочки, есть только резиновые для бассейна. В комнате нужно ходить босиком.
- Sagheh (10/5): Memorable - The hotel was amazing and comfortabe. The location was excellent. It was a very relaxing and enjoyable stay. They made food specially for me on request which was very nice. Facilities were one of the best I have experienced.
A beautiful place, highly recommended.
- Adesh (8/5): Excellent - Very good Beds mattress
- Jaber (7/5): -
- Masumi (3/5): -
- Rolf-Peter (10/5): - Lage, Service, Angebote super Alles super. Erlebe ich sehr selten.
- Axel (8/5): war prima -
- Haya (10/5): Excellent. Will definitely come back. - The hotel is beautiful. All the staff are so friendly and happy to help. The swimming pool is great. The hotel location is great. We travelled with young kids and we loved this hotel.
- Johanna (9/5): -
- Abdulbadee (8/5): شكرا لكم - موقع الفندق ممتاز جدا يوجد مواقف مجانية خلال فصل الشتاء الموظفون كلهم متميزون لا شي
- Vasile (9/5): -
- Claudia (10/5): - Sehr schönes Hotel, sehr sauber, toller Wellnessbereich Es war alles in Ordnung
- Amy (10/5): - Dieses Hotel ist außergewöhnlich - ich habe schon viele Hotels über die Jahre besucht, aber Salzburger Hof trifft genau meine Wünsche. Außergewöhnliches Essen, freundliches und zuvorkommendes Personal, bequeme Betten, Sauna und Spa wunderbar, tolle Lage - einfach schön. Ich gehe dort seit über 15 Jahren hin und werde immer wieder zurückkehren. Ich bin eigentlich jemand der gerne immer was anderes ausprobiert, aber dieses Hotel ist so gut, dass ich mich immer wieder dazu entscheide wieder zukommen!
- Szilvia (9/5): -
- NEZAR (10/5): -
- Osama (10/5): - نظيف جداً جداً جداً ، موظفين في قمة الاحترام ، خياري المفضل في كل مره
- Daniel (10/5): -
- Chaim (8/5): -
- Robert (3/5): Sehr enttäuschend! - Zell am See ist ein wunderschönes Städtchen. Das Hotel ist günstig gelegen, sodass man in wenigen Gehminuten das Zentrum und das Seeufer erreichen kann. Man kann noch erahnen, dass das Hotel irgendwann in der Vergangenheit bessere Tage erlebt haben muss. Leider ist die Ausstattung in die Jahre gekommen und das Personal nur teilweise bemüht. Einer der Eierköche beim Frühstücksbuffet (sicher 10 Jahre jünger als ich) hat mich geduzt, als wären wir alte Schulfreunde. Das Salatbuffet am Abend hat optisch an das von Autobahnraststätten erinnert (nur leider geschmacklich nicht so frisch) und ist mir in einem Haubenlokal in dieser Form noch nie untergekommen. Besonders enttäuschend aber waren eingetrocknete Blutflecken auf einem unserer Kopfkissen, was nicht nur ekelhaft, sondern für meine schwangere Frau potenziell schädlich hätte sein können. Auch freut man sich als Hotelgast nicht sehr, wenn man die Schamhaare des Vorgastes auf dem Fliesenboden des Bads vorfindet. In diesem Haus erinnert nicht viel an die 5 Sterne... eine erwähnenswerte Ausnahme hiervon ist die Rechnung!
- Zayed (9/5): -
- Mohammed (10/5): - Every thing.. Lena did great job an emad did great job
- Nawal (10/5): -
- Giovanni (10/5): STRAORDINARIO ALLOGGIO A DUE PASSI DAL LAGO - -splendido edificio nel cuore della città, a due passi dalle sponde del lago
-ogni dettaglio dell'arredo è curatissimo
-grande area wellness con molte attività libere e quelle su prenotazione si possono riservare tramite un sito internet facile da navigare
-colazione straordinaria
-buon prezzo considerato il livello della struttura
-presenza di garage coperto -la temperatura della camera non è regolabile ed è molto calda
-i cuscini sono tutti un troppo morbidi
- Scharf (8/5): -
- Tamás (10/5): - Klassische Hotel, elegant. Tolle Wellness Bereich mit viele möglichkeiten. Lieg im Stadtzentrum, See ist 1 Min. Laufweg weg. Tolle Küche. Schöne grosse Zimmer. 0
- AHMED MABKHOOT MABKHOOT ALI (10/5): -
- nasser (9/5): جيد جدا - فندق جميل ونظيف وهادي وفريق عمل ممتاز وخدمه راقيه . أسعاره مرتفعه جدا
مرافق الحمام ليست في مكان واحد في حمامين مختلفين واتمنى ان يوضع شطاف صغير كهربائي يستهلك ماء محدد
- Naif (9/5): Hotel Location are perfect. - Amazing Staff Ms Maya and Ms Amber were very helpful. The facility in the hotel is wonderful.
- NAYIR (10/5): موظفين الاستقبال - نظافة المكان مره نظافه الفطور ماحلو
- Petr (10/5): Skvělý hotel v centru Zell am See - Krásný hotel, skvěle udržovaný, venkovni vyhřívaný bazén otevřený 7 - 22, přírodní jezírko na otužování. Velmi pestrá nabídka na snídani, večeře výborné. K dispozici župany a žabky k bazénu. Měli jsme komplikace cestou a přijeli jsme v 1 ráno, přesto nás přivítal milý noční vrátný. Rádi se vrátíme. Vsechno bylo perfektní.
- Evgeny (10/5): -
- Salem (8/5): اتمنا ان اعيدها في عيد ميلادي 🥲🥲 -
- Khaled (10/5): -
- Krisztina (8/5): -
- Eugene (9/5): Great place for a weekend getaway, Amazing breakfast, and a beautiful hotel - Amazing breakfast, beautiful property, the employees were amazing, and close to the main part of town. Overall, a great place to stay and relax in a beautiful town.
- hyun jung (10/5): want to come back. - loved the room, bed, shower, terrace, view, garden, breakfast, people. everything. all good.
- Oleg (10/5): Perfect 👍 - Everything, cleanless, comfort, stuff, breakfast, room, position,…
- Dominik (10/5): -
- abdullah (10/5): - Everything, it's perfect. Best experience I've ever had. Nothing, everything was spot on.
- Sultan (10/5): I would give it 9/10 - The amazing attitude from the staff they were very helpful and attending to every need. The bed were uncomfortable.
- Ibrahim (10/5): -
- pierrot valentin (10/5): -
- Dalal (10/5): - نظافة ومكان وكل شيء حلو ماشاءالله اخذنا جناح كان الحمام اول ماتدخلون مع الباب وداخل غرفة النوم الشاور الصدق متعب شوي عشان اروح الحمام لازم افتح باب الغرفة واروح لين عند الباب
- Ali (10/5): We loved Zell Am See because of this hotel🩷 - Everything, the service , the hotel itself , the beds and everything , it is the best in Zell Am See Nothing
- Carlos Eduardo Araujo (9/5): -
- Khalid (8/5): -
- Tal (9/5): -
- Mohammed (8/5): -
- Mohammed (10/5): -
- Alexander (10/5): - Прекрасная кухня, хороший выбор вин, великолепное расположение отеля, сервис, подземный паркинг. Все на высшем уровне.
- Diana (10/5): - Traumhaftes Zimmer erhalten. Die Angestellten sehr höflich und zuvorkommend. Wirklich alles super toll Da gibts nichts…
- Sabrina (10/5): Perfekt - Das extrem freundliche und zuvorkommende Personal. Die Ausstattung und der Flair des Hotels. Nichts
- christine (9/5): -
- Yotam (9/5): -
- eddie (10/5): An excellent Hotel that is very well managed by a very friendly and professional Team - Very friendly and professional staff Early check out at 11am - prefer 12pm
- Ghanem (9/5): -
- Ghanem (9/5): -
- jolanta (10/5): Nuostabu - gera vieta,labai gražus viežbutis.Augalijos daug.gėlės balkonuose.Duodami krepšiai su tapkem...Vakariene skani . Galetu būti šiltesni lauko baseinai:)
- nana (10/5): - Great Hotel with great spa, indoor and outdoor pool and wellness. Everything was beauty. Exceptional Breakfast!
Lovely and helpful staff.
Good location near lake, center and station. In Dinner there was limited options. Buffet with your own choice and takes would be appreciated. Almost everyday was same meL.
- Mohammed (8/5): - نظيف ومرتب ومتعاون التكييف سيئ
- matthew (10/5): Austria at its best. - Great room, friendly staff, parking under the hotel, food was quite superb. Nothing
- Mohd (10/5): Family trip - Our stay there was like a dream !! Great view and very luxury rooms !! The staying inside the room it self was giving a very good relaxing mode !! Really I can not forget my stay in this sweet luxury hotel ! And I must give special thanks to Mrs Allena !! I hope I mentioned the name correctly you !! She did all the best for us since we made the check in till the check out !! I recommend this hotel for every one looking for special memories in Zell am see without any negative issue all the vibes was too positive Everything in this hotel was great and above our expectations
- Rufat (9/5): -
- Iris (10/5): Ein rundum Sorglospaket - Die Freundlichkeit des Personals an der Bar und das tolle essen, auch die Anlage ist spitze!
- ABDULLAH (6/5): -
- Majda (9/5): -
- مهند (1/5): - الفخامه والنظافه التعامل سيء من عاملين النظافه وايضا الموظفين غير محترمين ولا احترافيين .. دخلو الغرفه بدون استاذن وزوجتي نائمه وانا انصدمت من هذا التصرف ..جاءت الموظفه لتعطيني ورقة شكر للاقامه هنا قمت بتقطيع الورقه .. التكيييف حار جدا لدرجة انهم جايبين مروحه عشان التكييف سيئ
- Amer (10/5): -
- Maryam (8/5): -
- Abdulrahman (10/5): فندق اسطوري - الفندق جداً ممتاز والموظفين ودودين وتعاملهم جداً راقي وهادئ وموظفة الاستقبال تعتبر محترفه لم يكن متوفر مكواة ملابس
- SALEH (10/5): -
- SALEH (10/5): -
- Mark (10/5): Absolutely fabulous service and truly exceptional food. - Great location
Classic hotel.
- Noura (10/5): فخمه - أخذت سويت كان جدا رائع أثاثه جديد الفندق جميل جدا موقعه وايد حلو مش بعيد من السنتر الفطور ،التكيف ضعيف ماتنفع زلامسي في الصيف لان السويت اللي خذته المكيف في الطاوله في الصاله المكيف اكبر والمكيف داخل الغرفه حجمه صغير
- Ville (8/5): -
- Tal (10/5): - Great staff, great facilities, great food AC was struggling. I don't think it can stand an actual heatwave.
- Edward (10/5): -
- Tamim (1/5): -
- Hayat (1/5): إقامة سيئه الغرف من غير مكيف مع انه عند الحجز اخبروني بوجود مكيف النظافه ايضاً سيئة الزباله 3 ايام لاتتغير - الحديقه والإفطار الغرف كانت من غير تكييف. وطلبتهم مروحة وسوف ارفق لكم صورة المروحه
- Deimante (6/5): Good hotel but please higher competent reception staff - The room was fantastic, restaurant and spa staff very friendly, the pool was also nice.
In particular many thanks to the restaurant staff who were always friendly and did their best. Reception staff - unhelpful, incompetent and plainly do not care. That’s wouldn’t be acceptable for 3 star or any star hotel.
We got our room much later than check in time. Reception staff kept saying it will be ‘another 20 min’, while it took hours and we got the room only in the evening.
Surely this can happen. However this business, you need to know how to handle situations like this, if the guests are already there. What usually happens in such circumstances is the hotels offers something as a kind gesture- be it a free lunch, drinks on the house or something that is extra to us. It makes you feel welcome. The staff couldn’t handle this situation, we didn’t get even apology just got sent away multiple times.
We also didn’t get any information whatsoever upon arrival. That’s 5 star hotel - pleases at least if we’d like to hear about the facilities.
Our last e counter with reception was when they told to ring the bell ti the garage to return bicycles. No one was answering for 15 min, to which they later said ‘there was no one at the reception probably, just keep ringing’.
We have avoided reception at any circumstances after that. It’s a shame because the rest of the staff is amazing.
- Ziyad (10/5): 10/10 - جدا جميل منتجع ولا غلطه، وبصراحة عندهم waiter بوسني اسمه سيدو والله يخدمك ويحطك بعيونه.
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