Family Hotel Emaly 2

Location: 40 Germaneya Str., Sapareva Banya, bg

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 05:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Packed lunches
• Ski storage
• Non-smoking throughout
• Private check-in/check-out
• Wheelchair accessible
• Coffee Shop on site
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Face masks for guests available
• Thermometers for guests provided by property
• Broadcast Live sport events
• Ski storage
• Television in common areas
• Front desk (limited hours)
• Ski-in/ski-out access
• Free wired internet
• Access to nearby indoor pool
• Ski equipment rentals on site
• Ski lessons on site
• Beach umbrellas
• Pool sun loungers
• Internet access
• Art gallery on site
• Wine release events
• Pool waterfall
• Horse riding nearby
• Snow sports gear
• Swimming nearby
• Bicycle-friendly property
• Charcoal grill
• Guest education on local ecosystems and culture
• Bulk dispenser for toiletries

Rooms Available

• Family Room (2 Adults + 2 Children) with Balcony

  This room consists of two interconnected bedrooms, a balcony, heating, free Wi-Fi, cable channels and a small fridge. The private bathroom is equipped with a shower. A bathrobe is available. Some rooms are air-conditioned.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Double or Twin Room

  This room comes with heating, free Wi-Fi, TV with cable channels and a small fridge. The private bathroom is equipped with a shower. A bathrobe is available. Some of the rooms are air-conditioned and have a flat-screen TV.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Triple Room

  This room comes with heating, free Wi-Fi, cable channels and a small fridge. The private bathroom is equipped with a shower. A bathrobe is available.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

• One-Bedroom Suite (2 Adults) with Balcony

  This suite consists of a bedroom and separate living room with sofa. Heating, free Wi-Fi, flat-screen TV with cable channels and a small fridge are common features in all. The private bathroom is equipped with a shower. A bathrobe is available.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Sofa
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

• One-Bedroom Suite (3 Adults) with Balcony

  This suite consists of a bedroom and separate living room with sofa. Air-conditioning, heating, free Wi-Fi, cable channels and a small fridge are common features in all. The private bathroom is equipped with a shower. A bathrobe is available.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Sofa
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Allen (8/5): Great views. - The beds were very comfortable and the room was lovely and clean. The view of the mountains from the balcony was gorgeous (back of the hotel). The restaurant had good food and the portions are large. Breakfast was self service with a big selection which was great. There is a mineral pool and sauna downstairs. The mineral pool has seen better days but it was lovely to have it all to myself and float around in the heated pool.
• Robert (7/5): Gutes Preis-/Leistungsverhältnis - Guter Service, gutes Frühstück, gutes Abendessen, gute Weinberatung Musik im Restaurant (speziell beim Frühstück) unpassend un viel zu laut 🙈
• Ivelina (10/5): -
• Ivan Gavrilov (9/5): -
• Ива (10/5): -
• Иванка (10/5): -
• Елена (10/5): -
• Pavel (8/5): -
• Radka (10/5): -
• Петрова (10/5): - Минералната вода, храната
• Valentin (8/5): -
• Кирчо (9/5): - Отново стая без нормален балкон.
• Radostina Savova (8/5): -
• Nikolai (10/5): -
• Penka (5/5): -
• Albena (8/5): -
• Божурски (8/5): Спокойна и безпроблемна почивка. - Обстановката в хотела и организацията е на високо ниво. Паркирането на автомобилите е проблено.
• Dimitar (3/5): -
• Boris (8/5): -
• Maria (10/5): - Всичко беше прекрасно. Сприхаво
• Geri (5/5): -
• Galina (10/5): -
• Станева (10/5): - Спа центъра беше топъл и чист,персоналът дружелюбен,стаите перфектни и топли,сешоара в банята ми не работеше ,но веднага реагираха .
• Dmitry (5/5): - Рядом аква клуб катвата, лучше снять отель непосредственно в нём Цена не соответствует качеству. Нет даже душевой кабинки, на стенке в туалете весит смеситель. Скудный завтрак ,в номере нет даже чайника.
• Анна (10/5): Идеално място за почивка - Престоят ни беше страхотен! Спа зоната е добре поддържана, а басейнът ми се стори по-голям на живо, отколкото изглежда на снимките. Хотелът е чист, стаите са удобни, а персоналът е любезен и отзивчив. Закуската беше много вкусна, а дамата, която обслужва, е изключително мила и внимателна. Ресторантът работи от 12:00 до 23:00 ч., храната е вкусна, а отношението и вниманието от сервитьорите са на много високо ниво. Момичето на рецепция също беше много мило и любезно. Съотношението цена–качество е много добро. Чудесно място за почивка — с удоволствие бихме отседнали отново! Единствената ни забележка е към възглавниците — бяха или твърди, или много тънки и на буци. Бихме препоръчали да се обновят, за да е комфортът на съня на същото високо ниво като останалите удобства.
• Minkova (8/5): -
• Yul.V (10/5): - צוות שירותי ואדיב בקבלה חניה חינם מול המלון קיבלו אותנו לפני שעת הצק אין חדר מרווח ל-4 אנשים ספא נחמד מאד ארוחת בוקר סבירה ארוחת ערב במסעדה טובה
• Ivo (7/5): -
• Didier (6/5): - Hôtel basique un peu ancien et plus au gout du jour; chgt immédiat de la chambre après constat d'une fuite de l'évacuation du wc mais cela aurait du être vu par le personnel de nettoyage ! sdb avec douche sans bac et donc peu pratique avec de l'eau partout après la douche. petit déjeuner minimum.
• Francesca (8/5): -
• marinov (10/5): -
• bademita (10/5): Top location, top hôtel !! -
• Guest (8/5): -
• Aneta (6/5): -
• bademita (10/5): Excellent relax, delicious food, positive personnel. Go and see :):) -
• Камен (7/5): -
• Miroslav (1/5): Not recommended!!! - I was very disappointed with my stay at this hotel. The elevator was in extremely poor condition, and frankly, I was worried for my safety every time I used it. It did not look properly maintained, and when we entered with our luggage, the elevator dropped slightly. Worse, when we tried to exit, the doors closed on one of us, and it was clear the safety sensor was not working. I have never encountered a worse-maintained elevator in a hotel, and this is simply unacceptable. The hotel calls itself a family hotel, but unfortunately, it felt “family” only in the sense that it was poorly managed and neglected — not in the sense of being warm, welcoming, or making guests feel at home. When I arrived, I tried to ask the receptionist about local sites. Instead of helping, she carried on a personal conversation with a man she knew who was standing nearby. She rushed through my check-in and never answered my questions. On other occasions, when we entered the hotel, the receptionist did not even look up to see who was coming in — anyone could have walked in, which felt strange and careless. The spa facilities were also misleading. There was a note that the sauna and steam room were closed in August, but in September they still weren’t working due to “upkeep.” As someone who owns a sauna, I know that regular maintenance takes only a few days at most. It gave the impression that these facilities were simply being kept closed to save costs, which feels dishonest to guests. Breakfast was another major disappointment. We arrived at 9:15, and almost everything from the hot buffet was gone. The only items left were a few sausages and some eggs. When we asked if more food would be brought out, the staff said no. The only replenished section was the cold cuts, which frankly raised concerns that they were being reused across days.
• Илиева (10/5): -
• Elitsa (6/5): - Местоположение, стая чиста и комфортна Не работеше сауна и парна баня, което научих в деня на пристигане.
• DANIELA (8/5): -
• Elka (10/5): -
• Zdravka (10/5): -
• Борисов (10/5): Прекрасно е всичко доволни сме от всичко - Всичко0
• Женя (6/5): -
• Plamena (5/5): -
• Guest (10/5): -
• Tihomir (10/5): -
• Кристиан (10/5): -
• Michaela (10/5): Exceptional -
• Lyubov (10/5): Exceptional -
• Iohana (4/5): Do not ho there - Nothing The entire location is in bad shape, old furniture, old sheets, very low quality breakfast, spa consists of 2 jacuzzi and 5 sunchairs ,not enough for the guests. The room we were given was not what we have booked....no parking available , we were told to just leave it on the street .
• Marta (4/5): Wouldn't recomend. Overprices outdated guest house. - The food in the restaurant was good, but still unreasonably expensive. Too expensive for the level of service and accommodation. Poor breakfast with low-quality products, very small and not well-maintained spa facilities, turned on only after request, old furniture, and a smelly bathroom.
• Taurina (10/5): Exceptional -
• Olga (7/5): Good location, very close to nearby thermal pools - The hotel is right next to thermal pools (Aqua club "Kotvata" - thermal pools & saunas complex) but you need to pay separately for entrance. It is not the same complex. Breakfast was ok. We got a room with a big terrace and a nice view which was great. It smelled like cigarettes in the room, bathroom and in the hall. The price to value ratio was rather average.
• Radoslav (7/5): Good -
• Александрова (9/5): Superb -
• Veronica (10/5): Exceptional -
• Serge (7/5): Good location to visit Rilla lakes. - Our room was big, cosy and with a lot of light. The spa pool is really nice. We were allowed to stay at the spa even after checkout (we had a very late checkin). The location is really close to the Rilla lakes lift. Our children room was a bit gloomy and dark. The spa worker was rude to our children and didn't let them fill cold water from the machine. Most of the staff we met don't really speak English and come out rude. The food in the breakfast was low quality and taste.
• Grigor (7/5): Good -
• Oleg (8/5): Very good - Room was big and quiet Shower is not very good. We requested cot, but none were available
• Leili (8/5): Very good -
• Petya (10/5): Fantastic stay - We had an amazing experience at Emaly 2. The staff was super friendly and accommodating. The rooms were spacious, clean, and equipped with all the necessary facilities. The food in the restaurant was delicious, and as a bonus, we had the best waiter who was on his first working day - very funny and helpful and made our experience even better. Thank you for such a great time
• Maxim (9/5): Superb -
• Alexander (10/5): Exceptional -
• Keyvani (7/5): Good -
• Svetan (8/5): Very good -
• Nevena (8/5): Very good -
• Vencislav (10/5): Exceptional -
• Gerasim (9/5): Superb -
• Vasil (9/5): Superb -
• Kevin (7/5): Good - Good value for money and good location. Very clean without artificial smells and the room was furnished in a traditionally style. Jacuzzi and pool very hot mineral water, if you want to use the sauna or steam bath you have to book ahead which I though was good as better than wasting energy all day with no use. restaurant had a good menu and the breakfast was adequate for the money. Strong wi-fi. My wife has visual problems as it was well lite throughout. All good.
• Kali (7/5): Good -
• Minkovska-todorova (10/5): Exceptional -
• Maja (10/5): Exceptional -
• Semolic (1/5): Extremely low value for money. - The property interior looks like from the 80’s Especially the breakfast-almost no choice and not even fried eggs when requested. The worst thing is when an item was depleted, they didn’t replenish.
• Martin (8/5): Very good - The big room No air-conditioning
• Yordan (8/5): Very good -
• Svetla (10/5): Exceptional - Everything, location,service, food 😋 Nothing

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