The Platinum 2 Kuala Lumpur by LUMA
Location: 1020 Jalan Sultan Ismail , Platinum Suites , Kuala Lumpur, my
Star Rating: 8.3 Stars
Property Type: Apartments
About this Property
Rooftop Pool and Fitness Centre
Enjoy a refreshing dip in the rooftop pool or break a sweat at the fitness centre during your stay at The Platinum 2 Kuala Lumpur by LUMA.
Convenient Amenities
Benefit from free WiFi, private parking, and a 24-hour front desk ensuring a seamless experience for all guests.
Comfortable Accommodation
Relax in soundproof units with modern amenities including flat-screen TVs, air conditioning, and private bathrooms, providing a tranquil retreat in the heart of Kuala Lumpur.
To book your stay at The Platinum 2 Kuala Lumpur by LUMA and discover the best of Kuala Lumpur, visit our website or call us directly.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Family rooms
- Lift / Elevator
- Luggage storage
- Fax/photocopying
- Car hire
- Non-smoking throughout
- Concierge service
- Public transport tickets
- Infinity pool
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Key access
- CCTV outside property
- 24-hour security
- Delivered food - securely covered
- Key card access
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Exercise/lap pool
- Covered parking
- Secured parking
- Garage
- Swimming nearby
- Rooftop garden
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
High Zone Two Bedroom Deluxe Apartment
The pool with a view is a top feature of this apartment. This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a private entrance, soundproof walls, as well as a dining area. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
High Zone Executive Three-Bedroom Apartment with Tower view
This apartment features a pool with a view. Boasting a private entrance, this air-conditioned apartment features 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and a bidet. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment features a flat-screen TV, a washing machine, soundproof walls, a seating area as well as city views. The unit has 3 beds.
Max Occupancy: 6 (6 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
High Zone Premier Two-Bedroom Apartment with Tower View
This apartment's standout feature is the pool with a view. This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a private entrance, soundproof walls, as well as a dining area. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
High Zone Premier Two-Bedroom Apartment
Guests will have a special experience as the apartment provides a pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a private entrance, soundproof walls, as well as a dining area. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
High Zone Executive Two-Bedroom Apartment
Guests will have a special experience as the apartment provides a pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which is equipped with a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a private entrance, soundproof walls, as well as a dining area. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
Deluxe King Bed Room
Guests will have a special experience as the studio features a pool with a view. The spacious studio provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bidet. The studio features tiled floors, a seating area with a flat-screen TV, soundproof walls, a wardrobe, as well as an electric kettle. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
-
Three-Bedroom Suite
This suite's special feature is the pool with a view. Featuring a private entrance, this air-conditioned suite consists of 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and a bidet. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The spacious suite provides a washing machine, soundproof walls, a seating area, a dining area, as well as a flat-screen TV. The unit offers 3 beds.
Max Occupancy: 6 (6 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
One-Bedroom Apartment with Balcony and City View
This apartment provides a pool with a view. Boasting a private entrance, this air-conditioned apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment offers a washing machine, soundproof walls, a seating area, a flat-screen TV, as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
Low Zone Two Bedroom Executive Apartment
This apartment features a pool with a view. This spacious apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a private entrance, soundproof walls, as well as a dining area. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
Premier King Bed Room with Bathtub
The pool with a view and hot tub are the special features of this studio. The spacious studio features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bath. A kitchenette fitted with a refrigerator, a microwave and an electric kettle is available for cooking and storing food. The studio has tiled floors, a seating area with a flat-screen TV, soundproof walls, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
-
Low Zone B Deluxe Twin Bed with Tower View
This studio features a pool with a view. The spacious studio features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bidet. The studio has tiled floors, a seating area with a flat-screen TV, soundproof walls, a wardrobe as well as city views. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
-
One Bedroom Deluxe Apartment
This apartment's standout feature is the pool with a view. Featuring a private entrance, this air-conditioned apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment offers a washing machine, soundproof walls, a seating area, a dining area, as well as a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
High Zone Executive Two-Bedroom Apartment with Tower View
Guests will have a special experience as this apartment offers a pool with a view. This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The well-fitted kitchen has a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a private entrance, soundproof walls, as well as a dining area. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
Low Zone Two Bedroom Deluxe Apartment
This apartment's special feature is the pool with a view. Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a bidet. The fully equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment provides a washing machine, soundproof walls, a seating area, a dining area and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
Presidential Suites KLCC Twin Towers View
This apartment features a pool with a view and a hot tub. Featuring a private entrance, this air-conditioned apartment is consisted of of 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and a bath. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment offers a washing machine, soundproof walls, a seating area, a flat-screen TV, as well as city views. The unit offers 3 beds.
Max Occupancy: 7 (6 Adults)
- Shower
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Accessible by lift
- Key access
- Key card access
-
Deluxe Double Studio
The pool with a view is the standout feature of this studio. The spacious studio features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bidet. The studio has tiled floors, a seating area with a flat-screen TV, soundproof walls, a wardrobe, as well as an electric kettle. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
-
Deluxe King Tower view
This studio's standout feature is the pool with a view. The spacious studio offers air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bidet. The studio has tiled floors, a seating area with a flat-screen TV, soundproof walls, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Private apartment in building
- Toilet paper
- Rooftop pool
- Infinity pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
Guest Reviews
- Siraj Marwan (1/5): - Almost a month now and I have not received my security deposit. Everything else was good at the place
- Hafiz (10/5): -
- Mubarak (10/5): -
- Mubarak (10/5): -
- Stephen (10/5): -
- Shayakhmetova (10/5): -
- Sophie.SB (9/5): - Un séjour très agréable, tout était à proximité, très bel emplacement
- Kamil (10/5): - Bardzo mi podobało cena bardzo tanio jak na te warunki najbardziej mnie zaskoczyło na samej górze basen piękny był super widoki
- Shi-Yuan (10/5): - 處理的速度蠻快的 廁所的水有點小但夠用
- Suthan96 (10/5): - Everything Nothing
- Nourdine (10/5): -
- Shaima (4/5): J’ai bien aimé l’hôtel, l’emplacement, les chambres spacieuses mais à revoir le personnel de l’accueil horrible une des - L’emplacement, les chambres spacieuses, bien équipée La propreté, il y avait un cafard mort avant notre arrivée. La chambre était sale pour mon premier séjour, il y avait un cheveux sur la table et de la poussière on dirait qu’elle avait pas été nettoyé. Pour mon deuxième séjour j’ai trouvée que la chambre été propre mais le personnel très Space
- Wilson Yogaraj (10/5): Lift should be faster . The waiting period is long - All Lift
- Ahmad (1/5): Disrespectful staff and the worst customer service experience I had in Malaysia. - This was the worst customer service experience I had in Malaysia. Even though most of my other bookings were also non-refundable, every other hotel still respected the customer and refunded my money — except this hotel. The staff were disrespectful, unprofessional, and completely unwilling to cooperate or understand the situation. I would never recommend this hotel to anyone because of the terrible customer service and the way guests are treated.
- Ginameau (10/5): - Aucun problème avec mon séjour, la suite était propre et le personnel au top.
- FEDOR (5/5): Нужно сменить персонал, от ресепшена до уборки. - Расположение и локация Очень грязно, запахи мочи, запахи сырости. Кухня не оборудована посудой, номер нужен был с кухней и посудой, на просьбу оборудовать посудой, отказали в моей просьбе. Уборка отвратительная, полы кафельные, после уборки грязной тряпкой оставались грязные разводы на полу. Пыль и волосы предыдущих гостей остались лежать не убранными.
- Badis (9/5): -
- Cattleeya (7/5): -
- Sylvia (5/5): -
- NOR (10/5): -
- Marjorie (8/5): - La taille du logement extraordinaire. 2 chambres, 2 salles de bains. La vue piscine géniale Machine à laver, café etc .... Ne pas avoir de serviettes à la piscine ils n'en donnait pas car à priori c'est une piscine partagée par plusieurs hôtels et le notre n'avait pas ce service. On nous a dit de faire la demande sur Whatsapp mais nous avons pas eu plus de succès
- Jan-Willem (10/5): -
- alywande (10/5): Topissime ! - L’attente à l’ascenseur et l’ascenseur en panne
- Chennouf Sofiane (8/5): -
- BV PRODUCTION (10/5): -
- Neyl (10/5): -
- Carmen (9/5): - Lenjeriile de pat și prosoapele erau foarte curate. Apa din piscina foarte rece. Aglomerația de la lifturi și timpul de așteptare. Deși am stat la etajul 37 tot se auzea zgomotul și traficul de afara. Perdelele erau pline de praf.
- Marwan (10/5): -
- Mehdi (10/5): Super hôtel, super vue, super personnel - Personnel à l’écoute, l’appartement super grand, piscine incroyable !
- Ferhat (8/5): Top, lift minder - Alles was top Je moet lang wachten op de lift
- Zinou (9/5): -
- Diana (7/5): While the room was excellent, issues with service and noise unfortunately impacted my overall stay. - The room was very spacious and comfortable. I especially liked the variety of lighting options in the room, it was easy to adjust the light intensity. There were also several full-length mirrors, which was very convenient. The bathroom was excellent as well. It had a large mirror with an additional small pull-out mirror designed for makeup, which was very practical. What I liked the most, however, was how spacious the bathroom itself was. Views from panoramic windows are stunning! Bathrobes were provided upon request. Housekeeping was also available upon request with our rate, and we were very satisfied with the cleaning, the room was cleaned thoroughly and carefully. The pool on the 51st floor is truly beautiful. We managed to take many great photos with the Petronas Towers in the background. Regarding the room itself, everything was almost perfect except for the service and soundproofing. The hotel building is located next to a rather noisy road where motorcyclists like to honk very loudly, especially at night. Despite staying on the 27th floor, I was occasionally woken up by these sounds during the night. Overall, most of the staff were fine, but there were several very disappointing moments with the service. One of the receptionists (not Alya, but her colleague) was extremely rude, I mean EXTREMELY. She constantly rolled her eyes, sighed in an annoyed way, and never greeted us when we crossed paths in the hotel. When I initially tried to check in, the same receptionist refused to even take my passport to check my reservation in the system because my phone had run out of battery during the flight and I couldn’t provide my booking number. This girl has no sense of support and subordination towards the hotel guests, be aware. I have never experienced such an unpleasant attitude from hotel staff before. Unfortunately, this one employee really damages the overall image of LUMA. On the day of check-out, I accidentally left some food in the refrigerator in the room, as well as my cream. The staff informed me about the forgotten cream, so I went back to the room to pick it up and also to take my food, which I planned to eat at the airport before a long flight. When I entered the room, the cream was there, but the box with my food was filled with leftover crusts and bones — someone from the staff had apparently eaten my meal, which cost around 50 MYR. This experience was extremely disappointing and definitely not something I would expect from a hotel of this level.
- Brahim (10/5): - La Vue Le service
- Hans-Jürgen (10/5): - Die moderne Einrichtung, der Ausblick aus dem 39 Stock auf die Saloma Brücke, der Swimmingpool im 51. Stock mit Aussicht suf die 3 Towers. Es fehlte ein Kochtopf und eine Pfanne in der Küche.
- Hawa (8/5): - Chambre spacieuse et propre. La vue au rooftop est magnifique pas besoin d’aller a l’extérieur La caution de 500MR et mauvaise odeur de canalisation dans la chambre.
- Baguio (10/5): - I like all the amenities💖
- Nadia (8/5): -
- Youssef (2/5): - Tiene una ubicación muy buena y las vistas de la piscina La habitación tenía olor fuerte a humedad y se escuchaba el ruido de la calle. El ascensor y la piscina colapsados, era horrible la cantidad de gente para usar el ascensor a la misma vez. La piscina llenísima a cualquier hora del día.
- Donik (10/5): -
- Louiza (10/5): -
- Наталья (8/5): -
- Maha (8/5): -
- Juan Andres (8/5): Deslumbrante - La comodidad de la habitación, la cama. Rooftop Había cucarachitas en la habitación. Alfombra sucia. No había acondicionador. La ducha no era tan potente. No aire en los ascensores.
- YUANJUAN (9/5): The infinity pool and twin towers offer breathtaking views, with a prime location and stylish, comfortable rooms. - Men with square faces at the front desk come across as more professional and polished—he really take the time to think through the questions I ask. The room housekeeper will take care of any small issues right away,even he took the initiative to clean the pots and kitchen utensils for me,which surprised me greatly!!! The quilt needs to be replaced with new！and shower water flow is a bit weak; it's not strong enough；windows has limescale and needs to be cleaned thoroughly；elevator is too too slow!!!
- Hatem (9/5): -
- Aicha (8/5): - La qualité de la chambre. C'était un appartement hôtel donc très pratique. Le nettoyage était fait chaque jour. Il est pas au centre de Kuala Lumpur, mais à 10-15 min de marche on trouve facilement des restaus des centres commerciaux.
- MUHAMMAD (9/5): -
- Yavuzhan (7/5): -
- Sara (8/5): - top trop d’attente pour l’ascenseur
- Djamila (10/5): -
- Joanna (10/5): -
- Selly (2/5): -
- Paulina (10/5): -
- José Luis (10/5): -
- Airul (10/5): -
- Ruveyda (10/5): -
- Bounatiro (10/5): -
- Przemyska (10/5): -
- Brian (8/5): - Vue magnifique, chambre bien équipé et très grand L'attente de l'ascenseur trop long, et le manque de confort près de la piscine. Transat pas propre et vieux
- FEDOR (6/5): -
- Wakil (10/5): - Établissement propre et ordonné bon staff
- Quentin (8/5): Prendre de la hauteur sur Kuala Lumpur - Le confort Rien tout étais super
- Sabrina (8/5): -
- Friedrich (9/5): Perfekt für einen Kurzurlaub - Bin ein großer Fan und inzwischen schon 5mal hier untergekommen. Schöne große Einheiten, tolle Lage, gutes Preis-Leistungsverhältnis, fantastischer Pool. nichts
- Rayane (8/5): - Emplacement Piscine sur le toit Hôtel immense donc attente au niveau des ascenseurs
- Bioui (8/5): -
- Samira (7/5): Décevant, je ne reviendrai pas.. - Belle établissement mais le personnel et tellement désagréable.. Le personnels est irrespectueux envers sa clientèle
- Houda (9/5): -
- Callum (9/5): Perfect for a reset - Spacious, clean and attentive staff.
- Anne (10/5): Excellent rapport qualité prix - Nous avons adoré la chambre spacieuse avec vue et tout le confort qui va avec. Par ailleurs la piscine en angle est tout simplement exceptionnel (attention il y a beaucoup d’influenceurs qui font des photos autour de celles ci à certaines, notamment le soir et le matin) ce qui peut rendre le moment un peu désagréable.
- wei wei (8/5): -
- PREMASPADA (10/5): -
- Gamage (10/5): - Soo clean and friendly customer service
- Bilel (1/5): -
- chelladurai (10/5): - Generally good Cleaning
- Farkhod (10/5): -
- MONTASSAR (9/5): - Top
- Petr (9/5): LUMA děkujeme! - Náš pobyt se díky krizi v Hormuzu neuskutečnil, nebyli jsme schopni přiletět. Nicméně, zasílam jako pochvalu za pochopení naší situace a i díky Booking.com byla provedena refundace.
- Mariusz (9/5): I tak było super - Basen i widok Brak możliwości pica drinków na basenie
- Ash (10/5): -
- Ash (10/5): -
- Ash (10/5): -
- Ahmed (7/5): -
- Ademi (10/5): -
- Iratxe (10/5): Espectacular las vistas y la ubicación - El alojamiento es una pasada
- Widade (9/5): -
- Hajar (10/5): -
- alya (6/5): agréable mais manque de propreté - bien placé , vue sur les petronas de la piscine (qui sont magnifique) literie incroyable hôtel très sale . manque d’hygiène,moquette très très sale
- Berrimi (8/5): - Rooms smells humidity and very noisy in the night due to motocycls until 4 am
- Kanath (10/5): -
- Faridah (9/5): Best journey holiday - Staff friendly and the facilities is great Nothing
- Marion (1/5): Hôtel décevant, non conforme ( pas d’eau chaude , serviette usé) - Hôtel très décevant, avec un très mauvais rapport qualité-prix. Dès le check-in, l’attente était interminable, et il en a été de même au moment du check-out (environ 30 minutes). La chambre posait également problème : absence d’eau chaude, ce qui m’a obligé à aller me doucher dans la chambre d’un ami. Le problème a été soi-disant réparé, mais la nuit suivante, il n’y avait toujours pas d’eau chaude. À 2h du matin, on m’a simplement répondu que le service de maintenance n’était pas disponible… Donc, selon eux, il ne faudrait pas se doucher à cette heure-là ? À cela s’ajoutent des serviettes usées, jaunâtres et malodorantes, ainsi qu’une moquette tachée donnant une impression générale de saleté. Présence de moisissures Hôtel à éviter.
- celia (9/5): Repetiría - Todo, hubiese pasado más noches en este hotel. Una lástima que no llegue a tiempo de ver la piscina ya que pase una sola noche y cierra a las 10pm. La fianza de la habitación tiene que ser con tarjeta de crédito o efectivo (no vale débito) lo bueno es que no tenía ringgits y me dejaron dejarla en euros. Al hacer el check-out necesitas 20 mint para que revisen la habitación para devolverte la fianza.
- julie (10/5): -
- Hairul azuwad (10/5): -
- Amy (1/5): -
- Zinar (10/5): - L’établissement était parfait.
- Jaseri Jaafar (10/5): - The view, location and amenities No comment
- Yasmina (2/5): No regresaría ni lo recomendaría - La amabilidad del personal Servicio de habitaciones rápido y eficiente El olor de la moqueta es horrible. La piscina tiene demasiado químico y te pica la piel Mal organizada la recepción, lo que genera pérdida de tiempo en la salida Edificio de poca calidad, por lo que sonidos propios de la ventilación del propio edificio, se escuchan incluso con las ventanas cerradas, y es difícil dormir
- Iván (8/5): Buena elección en Kuala Lumpur - Las instalaciones . El trato del personal es muy frío y no hacen nada por ayudarte lo más mínimo.
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