Hai Bay Hotel & Restaurant

Location: 27 Hang Bong Street, Hoan Kiem District, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Kid meals
• Public transport tickets
• Evening entertainment
• Fruits
• Beauty Services
• Manicure
• Pedicure
• Fire extinguishers
• Smoke alarms
• Key access
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Happy hour
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Covered parking
• Health or beauty spa nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Junior Suite

  This spacious suite overlooks the city, and is fitted with a separate seating area, flat-screen TV and wardrobe. Private bathroom comes with a bathtub, hairdryer and free toiletries.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior King Room

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. This double room has air conditioning, soundproof walls, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Premium Quadruple Room

  Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned quadruple room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as city views.

  Max Occupancy: 6 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Two-Bedroom Family Suite with City View

  Spacious suite comes with ironing facilities, a cable flat-screen TV and soundproofing. Private bathroom has a bathtub and free toiletries.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Double Room Internal Window

  Elegantly furnished room comes with air conditioning, a flat-screen TV and an internal window. Private bathroom has a bathtub

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior King Room

  Elegantly furnished room comes with air conditioning, a flat-screen TV and partial view of the city. Private bathroom has a bathtub and shower.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double or Twin Room Internal Window

  Elegantly furnished room comes with air conditioning, a flat-screen TV and an internal window. Private bathroom has a bathtub.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe King Room

  Elegantly furnished room comes with air conditioning, a flat-screen TV and partial view of the city. Private bathroom has a bathtub.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Premier Double Balcony and City View

  This room features a large balcony and open windows, as well as a seating area. Private bathroom has shower facility.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Executive Double or Twin with Balcony and City View

  This room features a large balcony and open windows, as well as a seating area. Private bathroom has shower facility.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Adam (1/5): Do not be fooled by the "4-star" label or the polished photos. This place is disgusting, dilapidated, and need - The level of filth here is staggering. I found human hair scattered around the floor and even inside the trash can. Speaking of the trash can, the lid was covered in what appeared to be mold and grime—an item that should be sanitized daily was visibly encrusted with filth. The walls throughout the room are a graveyard of scuffs, dirt, and mystery stains that look like they haven’t seen a sponge in years. I have never stayed in a hotel that felt so fundamentally "unclean." This property is being marketed as a 4-star experience, but the reality is a masterclass in neglect, deception, and poor hygiene. From the moment I walked in, it was clear that the promotional photos are a complete work of fiction. The level of filth here is staggering. I found human hair scattered around the floor and even inside the trash can. Speaking of the trash can, the lid was covered in what appeared to be mold and grime—an item that should be sanitized daily was visibly encrusted with filth. The walls throughout the room are a graveyard of scuffs, dirt, and mystery stains that look like they haven’t seen a sponge in years. The bathroom is beyond outdated; it is a health code violation. There is visible mold spreading across the ceiling and the wooden slats above the shower. To make matters worse, the sink was severely cracked, and the plumbing fixtures are rusted and poorly maintained. I felt grossed out just standing in the shower. This hotel is a lie. They advertise 4-star amenities, including a bar, which does not exist. The images provided online are clearly manipulated or from a different decade. There is no luxury here—only peeling paint, cracked porcelain, and stained furniture.
• Adam (1/5): -
• 修子 (8/5): -
• Quynh (7/5): - Phòng rộng Thang máy hẹp
• Amelia (9/5): Alles war zu unserer Zufriedenheit.Ein besonderes Lob gilt Cherry Dao für hervorragenden Service. - Frühstück war gut, hat gut geschmeckt. Alles war da, was man wünschte. Das Personal war hifsbereich. Wir waren zufrieden. Die Lage war eine typische Vietnamesische Altstadt. Viele einheimische Geschäfte und gute kleine Restaurants. Eine nette schöne See war um die Umgebung, da kann mat gute spazieren gehen. Entsprechend der Hotelkategorie kann man nicht besser wünschen.
• Paul (7/5): -
• Simon (8/5): First time in Hanoi and we picked a winner! - The hotel is perfectly located for Old Town Hanoi & the lake. Breakfasts are excellent too. Front desk staff couldn’t be more helpful, particularly Cherry who was always helpful and sorted our transfer when we left. They also gave an amazing restaurant recommendation and booked it for us (Cai Mam). The payoff is that the lower floor rooms facing the street are noisy…ask for an upper floor
• NAVYASREE (9/5): Great - Great location Staffs were very helpful The balcony room was noisy because of the busy street
• NAVYASREE (9/5): We stayed for 3 nights. They helped us with arranging transportation to different cities and all together the stay was v - The perfect location
• HUEI-CHUN (8/5): -
• Thuy Anh (9/5): -
• Fujii (6/5): -
• Emile (6/5): -
• Augustine (9/5): -
• Francina (8/5): Perfecte per estada al centre ciutat - Molt ben situat. Bones instalacions i servei amb preu molt ajustat, I un esmorzar molt complet.
• Senami (7/5): -
• Pamela (9/5): Australian - Staff Hot water not very hot in shower and bath
• Antonio (10/5): - 친절. 아침식사. 위치 모두 좋았음 없음
• Ai (9/5): Highly recommended - Friendly staff, comfortable & clean room. Everything was good!
• Keith (10/5): Exceptional -
• Spandana (10/5): Comfortable and great location, friendly and responsive staff - Well maintained Fire alarm at 5 am
• Antony (8/5): Very good -
• Jeff (10/5): Exceptional -
• Min (7/5): Need to fixed something to make it better - We stay at room 801 King Deluxe room (8th floor). It is back of the hotel. The room itself is clean and spacious. The staff is very friendly and helpful. It has a big bathroom. On the day we stayed, we smelt some kind of rotten garbage smell. It might be coming from the floor above (9th floor) where they serve breakfast. We smelt it along the 8th floor hallway. Not sure whether or not it has smell on the other floor. The toilet seat need to be fixed. It is out of alignment. The only worse thing for us is rotten garbage smell.
• Min (10/5): Big balcony and spacious room - We stayed at 805 Haibay Suite room. It was a perfect room. The room was clean and spacious. The bathroom was nice and clean. It has balcony and you can see the city. We love it. Breakfast is good. Kai is very helpful and always be ready to help if you need. Nothing
• Jamie (9/5): Superb -
• Gary (8/5): Very good -
• Leanne (7/5): Nice comfortable hotel in great location - Very good location, excellent staff,especially Cherry on reception. She was very friendly and helpful. The air conditioner in the second bedroom didn’t work well. Very hot room. The staff brought portable fans to our room to fix the problem.
• Tracey (4/5): It was only a one night stop over. Wouldn’t have stayed if it was any longer. - Location We were woken up at 7am with drilling and building works going on. It actually sounded like they were in our room and drilling through our walls. Breakfast was awful. There were flies on the fruit, the toaster didn’t work, neither did the coffee machine (which looked dirty and disgusting. And the food just looked like it had been in the pot for weeks. We didn’t have it and went to a cafe for breakfast.
• Minh (8/5): Very good -
• Jonathan (8/5): Very good - Good service and rooms
• Anna-lee (10/5): Heart of Hanoi and a little luxury - The hotel was honestly beautiful for such a prime location and value for money. The photos are on point. You won't be disappointed if you stay here. We didn't like the shower over the bath but a very small dislike, we loved the room!
• Sean (9/5): Very good. - The room was a lot better after getting an upgrade from the King Room with a description that said window with a view. The view looks into another building so I definitely wouldn't call it a view. The noise from the street.
• Conor (8/5): Very good -
• Sandhya (8/5): Very good - Clean, centrally located No milk or tea bags in the room No ironing board and iron
• Hiroyuki (8/5): Very good - Room and location are good. In terms of breakfast, I`m supposed that it`s better for everyone to have several menu. The noise of bike is not so good. I did not sleep well with some noisy because my room is close to the road.
• Kamaljit (10/5): Exceptional -
• Sonia (3/5): We didn’t enjoy our stay here. - Location. Staff could not understand English very well at all, therefore not helpful. Room was very small with 1x window onto an old elevator shaft. This was very noisy. Not a pleasant stay.
• Lyn (9/5): Superb -
• Tomek (6/5): Decent but could be better - Location, friendly and helpful staff, comfy bed AC felt like it was not clean, breakfast had very limited choice of food, room with city view was in fact room with a view to some metal construction with very little visibility of a city,
• Gomez-escalonilla (9/5): Superb -
• Ian (5/5): Would never stay again - Not much to say overall very poorl presented , comfort ? No windows Not much
• Domingos (6/5): Pleasant - the two staff attending to breakfast were extremely helpful, the lady and young boy.
• Carolyn (8/5): Very good - Location was perfect. In the heart of the old quarter but away from most of the noise The walls were quite thin and many rooms shared walls with open airways so noise within the hotel traveled very easily. When other guests were being noisy, I needed earplugs. Also I booked airport transfers which generally worked well but on my way back to the airport the driver dropped me off at the wrong terminal and I had to figure out how to get to the one I needed with enough time to make my flight
• Maya (9/5): Superb -
• Andrew (4/5): Very disappointing! Ads and customers' reviews were mostly wrong or inaccurate! - Location was very good but room was too noisy from streets. Breakfast was fair. No much variety. Staffs at front desk were not professional treating tourists like "thieves", requiring immediate payments for whole 4 day stay!!! Never heard of such attitude and behavior!
• Margaret (7/5): I felt like I have overpaid with these disappointments. - Convenient location, close to the lake. Spacious family 2 room suite. I had pre-organised an extra bed, but the hotel did not follow up with actually doing it. I had to ask 3 times for the bed. The bed was finally made by an out of uniform staff member. As soon as our small 7 year old sat on it, the bed collapsed. I then had to waste another hour as someone tried to fix the bed , get another bed and finally make another bed. Terrible! The breakfast in the hotel was a shambles as well. not enough tables, not enough staff and poor food. Even ordering was a disaster. We opted to forgo our breakfast and ate excellent pho down the road. Staff could do with some etiquette skills too.
• Jacinta (9/5): Superb - Great location. Breakfast was a good spread. Beautiful, comfortable and clean rooms with balcony over looking street below.
• Peter (10/5): Lovely no companits - Great Location in the heart of Hanoi. I reccommend the Pho restaurant in the street next door,, the best!! I liked everything
• Adam (8/5): Very good -
• Swmbo6 (7/5): Hanoi revisited - Location is handy to everything in Old Quarter. Being on a busy street, rooms are very quiet. Great shower. Staff are wonderful. The restaurant was only open for breakfast and bar, not at all. Disappointing as this was a deciding factor when booking. Apparently, it is closed due to covid.
• Tien (9/5): This is a good choice! The hotel is clean, - The room is super clean and comfortable. I like the pillows so much. I appreciate the attitude and professionalism of the staff members in the kitchen and dining room. They were so friendly and helpful even when we came right before the closing time. I booked a room with a window because I would like to have another exit way in case of emergency, not just a view. However, the window in the room will lead you to an inside deep hole (elevator’s hole or something?). It made me feel uncomfortable.
• Mai (7/5): Good - It was very quiet and clean. the dark hallways
• Perry (8/5): Very good -
• Lydia (9/5): Superb -
• Philippe (8/5): Very good - Breakfast
• Ceri (10/5): Exceptional -
• Helen (9/5): Superb -
• Clayton (8/5): Very good -
• Siddarth (9/5): Superb -
• Sharon (10/5): excellent stay would stay here again for definite if I returned to Hanoi. - excellent location , very friendly staff, breakfast was great. nothing.
• Chee (9/5): Superb -
• Sharon (10/5): Exceptional -
• Alexander (8/5): Very good -
• Joanne (10/5): good location, staff always willing to help. can speak English - central, very clean and modern. staff were very accommodating
• Eric (9/5): Superb - The Hai Bay hotel was in the perfect location. The staff was very welcoming and helpful. Raina took care of us. Our room was very spacious and clean. The bed very comfortable though very hard and the pillows some of the bests I have seen in a long time! The furnitures are in perfect condition and made of solid wood. The lighting perfect with different possibility. WiFi perfect. Our room was quiet. The breakfast could have been
• Ryan (6/5): Pleasant - Location was great Breakfast was very basic, no gym and no pool
• Valliappan (7/5): Good -
• Keiona (5/5): if you want mold and mild smell- pick this place. - location staff ignored request and just did what ever they wanted to, my serrations said king bed, they asked me if that is what I wanted and I said yes yet they gave me a key and sent me to. room with twin beds.
• Robert (5/5): Passable -
• Dlbueno (10/5): Exceptional -
• Manoj (9/5): Superb - Good clean rooms and location. Small property but we'll kept. Breakfast was not upto the mark. They don't even serve English tea only green tea was served. Need to improve breakfast content.
• Dianne (6/5): Okay hotel, great location - The hotel is in a really good location with all the sights within walking distance. The staff is generally friendly and helpful. The room was very clean and the bed was comfortable. We were a bit disappointed with the breakfast. The dishes in the buffet were not kept warm and were not re-filled when they were finished. The tables from guests who were done eating were not cleaned. There was no fresh coffee, only instant coffee with hot water. About a quarter of the dishes presented on the breakfast menu are not served anymore. Other than that, our airport transfer did not show and it was quite difficult to get in touch with the hotel about this. We ended up taking another car. Lastly the showerhead in the bathroom was too low to fit underneath, this could not be adjusted. We simply expected more from a hotel with this quality rating and for this price.
• Vu (10/5): excellent - Excellent room decor and space, prime location, and friendly staffs inconsistent quality of Pho noodle every morning breakfast
• Konecky (10/5): lovely hotel with amazing breakfast and attentive staff, we would stay here again. - beautiful and great location nothing, everything was great
• Dominic (10/5): Exceptional -
• Andrew (9/5): Superb -
• Cathy (7/5): We enjoyed our stay with a balcony overlooking Main Street. Loved location and would return - Breakfast was adequate, not a lot of choice.Ok More choice and the hot food hotter
• Neeraj (9/5): Superb - The staff was friendly, went out of their way to hold our luggage even after we checked out. The family suite is spacious with two sections and a nice little balcony. The city center has it's advantages, but it's obviously not the quietest surrounding. The rooftop bar was closed, which was a shame.
• Uttam (7/5): Good -
• Jonathan (7/5): Good -
• Aivee (10/5): Exceptional - The hotel is very accessible and the room is clean and spacious. The staff are friendly and accommodating.
• Jonathan (7/5): Good for a short stay - Pretty clean, good shower, good location to explore the old quarter of Hanoi and short walk to the lake. Facilities are just ok, nothing particularly special. Room is a little bit small but good for a short stay.
• Thy (9/5): Although we got some bad experience in Hanoi but nothing complain about the hotel. The location is in the center, 5' - Very clean
• Sunil (9/5): Superb - Staff. They prepared vegetarian food for us and packed food on request for the Ninh-Binh trip Nothing specifically.
• Nandini (8/5): Very good -
• Tien-neil (8/5): Very good -
• Sebastiaan (9/5): Superb - The staff were really nice and helpful. We lost our bags at the airport and they've helped us retrieve it. It was a really nice hotel and I would definitely visit it again. The breakfast could have been a little bit better, but it was fine!
• Nguyên (10/5): Exceptional -
• Antoine (9/5): Superb -
• Benson (7/5): Good -

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