Trion @ Kuala Lumpur near KLCC TRX by Cityscape

Name: Trion @ Kuala Lumpur near KLCC TRX by Cityscape
Address: Trion, Jalan Dua, Kuala Lumpur, my

Location: Trion, Jalan Dua, Kuala Lumpur, my

Star Rating: 7.7 Stars

Property Type: Apartments

About this Property

Luxurious Amenities
Indulge in the sauna, hot tub, and infinity pool with stunning city views.

Family-Friendly Features
Enjoy your stay with the kids in the indoor play area, outdoor play equipment, and kids' club.

Convenient Facilities
Make use of the fully equipped kitchen, on-site restaurant, coffee shop, and minimarket.

Come experience a blend of luxury and comfort at Trion @ Kuala Lumpur near KLCC TRX by Cityscape. Reserve your stay now!

Important Information

This property does not accommodate bachelor(ette) or similar parties.

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Hot tub/Jacuzzi
Sauna
Table tennis
Non-smoking throughout
Private check-in/check-out
Kids' outdoor play equipment
Infinity pool
Outdoor furniture
Coffee Shop on site
Shallow end
Steam room
Badminton equipment
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Shopping on site
Television in common areas
Express check-in
Free wired internet
Playground on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Free beach shuttle
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Games
Housekeeping on request
Clubhouse
Private picnics
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Garage
Health or beauty spa nearby
Swimming nearby
Water tubing nearby
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Suite with Balcony

This suite's standout feature is the sauna. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. In the well-fitted kitchen, guests will find a refrigerator, kitchenware, an oven and a microwave. This air-conditioned suite consists of a dining area, a flat-screen TV with cable channels a seating area and a patio. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Oven
- Bidet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
- Free gym access
Queen Studio

This studio features a sauna. The studio includes a private bathroom fitted with a shower, a bidet and a hairdryer. In the well-equipped kitchen, guests will find a refrigerator, kitchenware, an oven and a microwave. The air-conditioned studio features a flat-screen TV with cable channels, a dining area, a wardrobe, an electric kettle as well as city views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Oven
- Bidet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
- Free gym access
Deluxe Studio

This studio features a sauna. The studio includes a private bathroom fitted with a shower, a bidet and a hairdryer. The well-equipped kitchen has a refrigerator, kitchenware, an oven and a microwave. The air-conditioned studio features a flat-screen TV with cable channels, a dining area, a wardrobe, an electric kettle as well as city views. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Oven
- Bidet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
- Free gym access
Two-Bedroom Apartment

This apartment offers a sauna. This spacious apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and a bidet. Meals can be prepared in the kitchen, which comes with a refrigerator, kitchenware, an oven and a microwave. The air-conditioned apartment provides a flat-screen TV with cable channels, a seating area, a dining area, a wardrobe as well as city views. The unit offers 3 beds.

Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Oven
- Bidet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
- Free gym access

Guest Reviews

Mathy18 (10/5): -
Lugan Mogan (10/5): - Nice
Amiesya (9/5): idk - all nothing
Siti (8/5): -
Amiesya (9/5): idk - all of it nothing
YAZID (10/5): - all perfect
Lya Natasya (10/5): -
MR (1/5): -
Julia (10/5): - All good and best service tq deen very good staff
AWANG (8/5): -
Putri (1/5): Staff Deen tried to harass me while I was alone in the room - I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved. I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved.
Putri (1/5): - I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved. I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved.
Iqbal (10/5): - all perfact
Putri (1/5): Staff Deen tried to harass me while I was alone in the room - I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved. I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved.
Putri (1/5): Staff Deen wants to harass me while i was alone in the room - I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved. I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved.
Putri (1/5): Staff Deen tried to harass me while I was alone in the room - I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved. I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved.
Sadek (10/5): -
Sim (10/5): - very good
Hr (10/5): বেস্ত -
Ksu (10/5): -
Janah Bohari (3/5): - Bilik utama aircond rosak
XinRu (1/5): 垃圾 - 烂！like a shit 员工态度没有很好、房间肮脏、地上油油、厕所又臭又肮脏、床上也有不知道什么东西、房间还有一股恶心的味道
Putri (1/5): - Agent Deen tried to harass my friend, and despite her complaint to Cityscape management, her case is still being ignored. This behavior is completely dangerous for any customer, especially for a female guest staying alone. My friend is a regular customer of your company, and loyal customers deserve safety, respect, from your agent. My friend called Agent Deen late at night only to check the air conditioner issue in the room, he started asking personal and private questions that were unrelated to his work. Even after she answered respectfully, he still tried to touch her body, which is absolutely unacceptable behavior from any hotel or property agent. No employee has the right to cross personal boundaries or make guests feel unsafe in their own room. Cityscape management must take immediate action against him before this situation becomes more serious. Ignoring harassment complaints damages the reputation of your company and shows negligence toward customer safety. If Cityscape management continues to ignore this case and refuses to take proper action, then we will proceed with formal police complaints and expose all Cityscape booking IDs and proof related to this matter. A hotel or property agent has no right to misbehave with customers under any circumstances. If necessary, we are also prepared to share screenshots, messages, and evidence publicly through reviews and so that other customers are aware of this unacceptable behavior and lack of action from management. Agent Deen tried to harass my friend, and despite her complaint to Cityscape management, her case is still being ignored. This behavior is completely dangerous for any customer, especially for a female guest staying alone. My friend is a regular customer of your company, and loyal customers deserve safety, respect, from your agent. My friend called Agent Deen late at night only to check the air conditioner issue in the room, he started asking personal and private questions that were unrelated to his work. Even after she answered respectfully, he still tried to touch her body, which is absolutely unacceptable behavior from any hotel or property agent. No employee has the right to cross personal boundaries or make guests feel unsafe in their own room. Cityscape management must take immediate action against him before this situation becomes more serious. Ignoring harassment complaints damages the reputation of your company and shows negligence toward customer safety. If Cityscape management continues to ignore this case and refuses to take proper action, then we will proceed with formal police complaints and expose all Cityscape booking IDs and proof related to this matter. A hotel or property agent has no right to misbehave with customers under any circumstances. If necessary, we are also prepared to share screenshots, messages, and evidence publicly through reviews and so that other customers are aware of this unacceptable behavior and lack of action from management.
Putri (1/5): Staff Deen tried to harass me while I was alone in the room - I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved. I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved.
Putri (1/5): Staff Deen suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. - I am a regular customer of Cityscape Company, and I have stayed here many times for long periods. I always directly book rooms through staff Deen and make cash payments honestly and respectfully. I have always trusted your company and supported your business as a loyal customer. It is also beneficial for your company when customers like me continue staying regularly and recommend your services to others. However, I am extremely disappointed and shocked by the serious incident that happened to me with your staff member, Deen. Late at night, I called him only to check and help fix the air conditioner problem in my room. When he came to my room, instead of acting professionally, he started asking me personal questions about my personality and private matters. I answered him politely and respectfully because I trusted him as your staff member. But after that, he suddenly tried to touch my body. I was completely shocked, scared, and alone in the room at such a late hour. I immediately felt unsafe and frightened because of his behavior. Due to fear and harassment, I left the room. After this incident, I reported everything to Cityscape Management. I sent all messages, screenshots, and proof regarding what happened to me. Despite receiving clear evidence, the management ignored my complaint and failed to take any serious action against him. This is a very serious harassment case involving the safety of a customer, yet your company did not protect me or handle the matter responsibly. If Cityscape Management does not take action against staff Deen after receiving all proof, then the management itself is also responsible for allowing this harassment to continue. A company must protect its customers, especially women staying alone, and should never ignore such serious complaints. I hope Cityscape Company will finally take responsibility for this matter, investigate properly, and take strict action against the staff member involved. I also want to request Cityscape Management that if you are not able to take proper action against him, then please stop giving me false hope and stop playing with this serious matter. It has already been two weeks since I submitted all the proof and evidence, but no action has been taken against him. Ignoring a harassment complaint for this long is completely unacceptable and unfair to me as a loyal customer. I deserve safety, respect, and a proper response from your management.
Putri (1/5): - Agent Deen tried to harass my friend, and despite her complaint to Cityscape management, her case is still being ignored. This behavior is completely dangerous for any customer, especially for a female guest staying alone. My friend is a regular customer of your company, and loyal customers deserve safety, respect, from your agent. My friend called Agent Deen late at night only to check the air conditioner issue in the room, he started asking personal and private questions that were unrelated to his work. Even after she answered respectfully, he still tried to touch her body, which is absolutely unacceptable behavior from any hotel or property agent. No employee has the right to cross personal boundaries or make guests feel unsafe in their own room. Cityscape management must take immediate action against him before this situation becomes more serious. Ignoring harassment complaints damages the reputation of your company and shows negligence toward customer safety. If Cityscape management continues to ignore this case and refuses to take proper action, then we will proceed with formal police complaints and expose all Cityscape booking IDs and proof related to this matter. A hotel or property agent has no right to misbehave with customers under any circumstances. If necessary, we are also prepared to share screenshots, messages, and evidence publicly through reviews and so that other customers are aware of this unacceptable behavior and lack of action from management. Agent Deen tried to harass my friend, and despite her complaint to Cityscape management, her case is still being ignored. This behavior is completely dangerous for any customer, especially for a female guest staying alone. My friend is a regular customer of your company, and loyal customers deserve safety, respect, from your agent. My friend called Agent Deen late at night only to check the air conditioner issue in the room, he started asking personal and private questions that were unrelated to his work. Even after she answered respectfully, he still tried to touch her body, which is absolutely unacceptable behavior from any hotel or property agent. No employee has the right to cross personal boundaries or make guests feel unsafe in their own room. Cityscape management must take immediate action against him before this situation becomes more serious. Ignoring harassment complaints damages the reputation of your company and shows negligence toward customer safety. If Cityscape management continues to ignore this case and refuses to take proper action, then we will proceed with formal police complaints and expose all Cityscape booking IDs and proof related to this matter. A hotel or property agent has no right to misbehave with customers under any circumstances. If necessary, we are also prepared to share screenshots, messages, and evidence publicly through reviews and so that other customers are aware of this unacceptable behavior and lack of action from management.
Adam (10/5): - Good
Jun Xian (10/5): - good
nur (10/5): - good
Mr (6/5): -
Faris (8/5): -
Normila (1/5): - Was decline last minute
Wan ahmad fadzli wan abdullah (10/5): - goog
Xaxaw (10/5): - All good
Nur (8/5): -
Tasina (1/5): - I am profoundly dismayed by the staff’s egregious conduct, which I found to be consistently discourteous, unprofessional, and outright disrespectful. From the outset, their demeanor was markedly inhospitable, characterized by a palpable lack of civility and attentiveness. Rather than demonstrating even a modicum of courtesy or empathy, they responded with a dismissive and, at times, condescending attitude that exacerbated my concerns instead of addressing them. Such behavior is unequivocally unacceptable in any professional setting, where respect and decorum should be paramount. The interaction left me feeling marginalized and undervalued, as though my presence and concerns were an inconvenience rather than a priority. Moreover, this deplorable display of unprofessionalism reflects adversely on the organization’s overall standards and credibility. Essential qualities such as effective communication, patience, and mutual respect appeared to be conspicuously absent. Instead of exhibiting a willingness to assist or resolve the issue, the staff seemed apathetic and uncooperative, which significantly undermined the integrity of the service provided. It is imperative that immediate corrective measures be implemented, including comprehensive training and stringent accountability protocols, to rectify this issue. Clients and customers are entitled to be treated with dignity and consideration, and failure to uphold these principles can irreparably damage the organization’s reputation. I am profoundly dismayed by the staff’s egregious conduct, which I found to be consistently discourteous, unprofessional, and outright disrespectful. From the outset, their demeanor was markedly inhospitable, characterized by a palpable lack of civility and attentiveness. Rather than demonstrating even a modicum of courtesy or empathy, they responded with a dismissive and, at times, condescending attitude that exacerbated my concerns instead of addressing them. Such behavior is unequivocally unacceptable in any professional setting, where respect and decorum should be paramount. The interaction left me feeling marginalized and undervalued, as though my presence and concerns were an inconvenience rather than a priority. Moreover, this deplorable display of unprofessionalism reflects adversely on the organization’s overall standards and credibility. Essential qualities such as effective communication, patience, and mutual respect appeared to be conspicuously absent. Instead of exhibiting a willingness to assist or resolve the issue, the staff seemed apathetic and uncooperative, which significantly undermined the integrity of the service provided. It is imperative that immediate corrective measures be implemented, including comprehensive training and stringent accountability protocols, to rectify this issue. Clients and customers are entitled to be treated with dignity and consideration, and failure to uphold these principles can irreparably damage the organization’s reputation.
Junaid (10/5): -
atika (10/5): -
meyra (10/5): - nice nice
Junaid (10/5): -
bait (10/5): -
bait (10/5): -
ANI (10/5): - Ok Ok
alia (10/5): - ok
Fatima (1/5): I’m extremely disappointed the agent (Deen) did not return my deposit - Here’s a long, strong review you can use: ⸻ My experience at Cityscape Hotel was extremely disappointing and unprofessional from start to finish. I had already made a booking in advance and clearly informed through Booking.com that I would be arriving late at night. Despite this, when I reached the hotel around 1:45 AM, I was told by the security guard at the lobby that the office was already closed. This was completely unacceptable, as late check-in arrangements should have been properly handled, especially when prior notice was given. Instead of assisting me with my confirmed booking, the agent , Deen, refused to honor it and put me in a very difficult situation. After checking my booking details, he told me that I could not access the room I had already paid for and instead pressured me into taking a different room at a much higher price. At that late hour, with no proper support or alternative, I had no real choice but to agree. This behavior felt highly exploitative and dishonest, taking advantage of a guest’s vulnerable situation rather than providing proper service. To make matters worse, after I checked out earlier, my deposit was not returned. Deen informed me that he could not transfer the deposit back to me and insisted that I would have to physically return to the property just to collect it in cash. This is extremely inconvenient and unprofessional, especially for travelers who may not be able to come back. Holding a guest’s deposit in this manner, without offering any reasonable solution, reflects very poor management and a lack of basic customer service standards. Overall, the experience was frustrating, unfair, and completely below expectations. From ignoring confirmed booking details to charging extra unfairly and refusing to return the deposit properly, everything about this stay reflects mismanagement and disrespect toward customers. Here’s a long, strong review you can use: ⸻ My experience at Cityscape Hotel was extremely disappointing and unprofessional from start to finish. I had already made a booking in advance and clearly informed through Booking.com that I would be arriving late at night. Despite this, when I reached the hotel around 1:45 AM, I was told by the security guard at the lobby that the office was already closed. This was completely unacceptable, as late check-in arrangements should have been properly handled, especially when prior notice was given. Instead of assisting me with my confirmed booking, the agent, Deen, refused to honor it and put me in a very difficult situation. After checking my booking details, he told me that I could not access the room I had already paid for and instead pressured me into taking a different room at a much higher price. At that late hour, with no proper support or alternative, I had no real choice but to agree. This behavior felt highly exploitative and dishonest, taking advantage of a guest’s vulnerable situation rather than providing proper service. To make matters worse, after I checked out earlier, my deposit was not returned. Deen informed me that he could not transfer the deposit back to me and insisted that I would have to physically return to the property just to collect it in cash. This is extremely inconvenient and unprofessional, especially for travelers who may not be able to come back. Holding a guest’s deposit in this manner, without offering any reasonable solution, reflects very poor management and a lack of basic customer service standards. Overall, the experience was frustrating, unfair, and completely below expectations. From ignoring confirmed booking details to charging extra unfairly and refusing to return the deposit properly, everything about this stay reflects mismanagement and disrespect toward customers.
Ismail (10/5): - Good
Mohd (10/5): - VERY GOOD SERVICE
Siri (1/5): What made the situation worse was the attitude and behavior of the staff. - This was an extremely disappointing and frustrating stay from start to finish. The room was in a very poor condition and clearly not prepared properly for guests. Cleanliness was a major issue — the floor was oily and felt unclean to walk on, and there was an unpleasant smell coming from the toilet that made the entire room uncomfortable. It gave the impression that basic hygiene standards were completely ignored. A hotel room should feel fresh and safe, but this one felt neglected and poorly maintained. On top of that, several essential facilities were not functioning at all. The air conditioning was not working, which made the room hot and unbearable, especially at night. The television was also not working, leaving no form of entertainment, and even the toilet light was not functioning, making it inconvenient and unsafe to use the bathroom. These are basic amenities that any guest would reasonably expect to be in working condition, and their failure shows a serious lack of maintenance and care. The room was also missing important items that should normally be provided. There was no fan as an alternative when the air conditioning failed, no microwave as advertised or expected, and overall the room felt incomplete and poorly equipped. It did not meet even the most basic expectations for comfort and convenience, making the stay extremely inconvenient. What made the situation worse was the attitude and behavior of the staff. They were not helpful at all when these issues were raised. Instead of trying to assist or resolve the problems, they came across as disrespectful and unprofessional. Their poor attitude and lack of concern for guests made the experience even more frustrating. Good customer service could have at least improved the situation, but unfortunately, it only added to the negative experience. Overall, this was a very bad experience. What made the situation worse was the attitude and behavior of the staff. They were not helpful at all when these issues were raised. Instead of trying to assist or resolve the problems, they came across as disrespectful and unprofessional. Their poor attitude and lack of concern for guests made the experience even more frustrating. Good customer service could have at least improved the situation, but unfortunately, it only added to the negative experience. Overall, this was a very bad experience. The combination of unclean conditions, broken facilities, missing amenities, and rude staff made the stay completely unacceptable. I would not recommend this place to anyone unless serious improvements are made in cleanliness, maintenance, and staff professionalism.
Rocky (1/5): - The conduct displayed by Deen was not merely disappointing—it was egregious, deplorable, and entirely incompatible with any acceptable standard of professional hospitality. His demeanor was overtly antagonistic, imbued with a sense of arrogance and disregard that immediately created a hostile environment. Rather than demonstrating basic civility, he engaged in communication that was brusque, confrontational, and unnecessarily abrasive, as though customer interaction was a burden rather than a responsibility. Such behavior is both indefensible and indicative of a profound lapse in professional integrity. Moreover, his disposition reflected a striking level of apathy and dereliction of duty. He exhibited no inclination toward resolving concerns, nor did he display the minimal competence required to handle guest inquiries effectively. His responses were perfunctory, dismissive, and at times borderline insolent, suggesting an alarming absence of accountability. This type of conduct not only erodes customer confidence but also signifies systemic shortcomings within the establishment’s operational management and staff training protocols. It is deeply concerning that an individual entrusted with guest relations would demonstrate such a blatant disregard for professionalism and decorum. The experience was not only frustrating but also unnecessarily distressing, leaving a lasting negative impression. Immediate and decisive intervention is essential—whether through comprehensive retraining, disciplinary action, or closer managerial supervision—to rectify this unacceptable standard of service. Without prompt remediation, the persistence of such conduct will inevitably precipitate significant reputational harm and a sustained erosion of customer trust. The conduct displayed by Deen was not merely disappointing—it was egregious, deplorable, and entirely incompatible with any acceptable standard of professional hospitality. His demeanor was overtly antagonistic, imbued with a sense of arrogance and disregard that immediately created a hostile environment. Rather than demonstrating basic civility, he engaged in communication that was brusque, confrontational, and unnecessarily abrasive, as though customer interaction was a burden rather than a responsibility. Such behavior is both indefensible and indicative of a profound lapse in professional integrity. Moreover, his disposition reflected a striking level of apathy and dereliction of duty. He exhibited no inclination toward resolving concerns, nor did he display the minimal competence required to handle guest inquiries effectively. His responses were perfunctory, dismissive, and at times borderline insolent, suggesting an alarming absence of accountability. This type of conduct not only erodes customer confidence but also signifies systemic shortcomings within the establishment’s operational management and staff training protocols. It is deeply concerning that an individual entrusted with guest relations would demonstrate such a blatant disregard for professionalism and decorum. The experience was not only frustrating but also unnecessarily distressing, leaving a lasting negative impression. Immediate and decisive intervention is essential—whether through comprehensive retraining, disciplinary action, or closer managerial supervision—to rectify this unacceptable standard of service. Without prompt remediation, the persistence of such conduct will inevitably precipitate significant reputational harm and a sustained erosion of customer trust.
Fobait (10/5): - ok
Fobait (10/5): - all ok
bupe (10/5): - All good
Coloni (1/5): - It was clearly not cleaned properly, with dust visible on surfaces and dirt accumulated in corners. The floor felt sticky underfoot, and The bedsheets did not appear fresh, giving the impression that they had not been changed before my check-in. This level of cleanliness is far below what any guest should reasonably expect.
Qawal (1/5): Management should take this matter seriously and ensure that staff are properly trained to handle guests with respect, p - I recently stayed at this property and, unfortunately, my experience was extremely disappointing from start to finish. The room was not properly cleaned upon arrival, with visible dirt on the floor and an unpleasant odor lingering throughout the space. It felt as though basic housekeeping standards were completely ignored. The bedsheets appeared used and were not changed, which is simply unacceptable for any accommodation. On top of that, there were multiple cockroaches in the room, making it very uncomfortable to stay and raising serious concerns about hygiene and maintenance. The facilities were also in very poor condition. The air conditioning was not functioning properly, making the room hot and difficult to sleep in. The toilet had a strong smell, and the floor was oily and slippery, which is both unpleasant and unsafe. Essential amenities such as mineral water, soap, shampoo, and even basic items like hangers were not provided. It felt like the management did not care about guest comfort at all, as many basic expectations were not met. What made the situation even worse was the service from the staff. They were unhelpful, unprofessional, and showed little interest in resolving the issues. Communication was difficult as the staff could not understand basic requests clearly, which led to frustration and delays. When I requested a room change due to the poor conditions, my request was ignored without any proper explanation. The attitude displayed was disrespectful and lacked the minimum level of hospitality expected in this industry. Overall, this was one of the worst stays I have experienced. The combination of poor cleanliness, broken facilities, and unprofessional staff made the entire experience unacceptable. I would not recommend this property to anyone, and I strongly advise future guests to consider other options unless significant improvements are made. The staff member named Deen displayed extremely rude and unacceptable behavior throughout my interaction. From the beginning, his tone was aggressive and unnecessarily loud, making it feel as though he was arguing or fighting rather than assisting a guest. His manner of speaking was not only unprofessional but also intimidating, creating a very uncomfortable environment. As a paying customer, I expected at least basic courtesy and respect, but instead I was met with hostility and a complete lack of proper communication skills. What made the situation worse was his overall attitude, which showed no willingness to help or resolve the issue calmly. Instead of listening or trying to understand the concern, he raised his voice and responded in a disrespectful way that is completely inappropriate for someone working in customer service. This kind of behavior reflects very poorly on the management and standards of the establishment. Staff should be trained to with guests politely and professionally, not to escalate situations with rude and confrontational behavior. Overall, this experience was very disappointing and frustrating. Deen’s conduct was far below acceptable service standards, and it significantly affected my stay. Proper action should be taken to ensure that staff members understand how to communicate respectfully with guests, as no customer should have to tolerate such behavior.
Tengku Alia (7/5): -
Wahid (1/5): - Bad
bupe (10/5): - All goog
Goodluck Bobby (8/5): -
Yousi Kadr (1/5): - This situation made me question the honesty and integrity of the service. Guests should never feel confused or misled when it comes to payments. Proper billing and clear explanations are basic expectations, yet this was completely lacking. Instead of resolving the issue, the staff seemed indifferent and unwilling to take responsibility. being overcharged left a very negative impression. It not only affected my trust but also ruined the entire experience. Management should seriously look into this issue and ensure that staff handle payments in a clear, fair, and professional manner to avoid such problems in the future. This situation made me question the honesty and integrity of the service. Guests should never feel confused or misled when it comes to payments. Proper billing and clear explanations are basic expectations, yet this was completely lacking. Instead of resolving the issue, the staff seemed indifferent and unwilling to take responsibility. being overcharged left a very negative impression. It not only affected my trust but also ruined the entire experience. Management should seriously look into this issue and ensure that staff handle payments in a clear, fair, and professional manner to avoid such problems in the future.
Lokman (8/5): -
Rashid (1/5): - Overall, the experience was highly unpleasant due to the staff’s poor behavior. No matter how good other aspects may be, dealing with disrespectful and unprofessional staff leaves a lasting negative impression. Serious improvements are needed in staff training, attitude, Overall, the experience was highly unpleasant due to the staff’s poor behavior. No matter how good other aspects may be, dealing with disrespectful and unprofessional staff leaves a lasting negative impression. Serious improvements are needed in staff training, attitude,
Tony (1/5): - In addition to that, the air conditioning was not functioning properly, making the room hot and difficult to stay in. This added to the discomfort and showed a lack of maintenance and attention to basic facilities. A properly working air conditioner is essential, especially in this climate, and its failure reflects poorly on the managem In addition to that, the air conditioning was not functioning properly, making the room hot and difficult to stay in. This added to the discomfort and showed a lack of maintenance and attention to basic facilities. A properly working air conditioner is essential, especially in this climate, and its failure reflects poorly on the managem
khatizah (8/5): -
Imimole (10/5): -
Afan (1/5): - My stay was disappointing from the beginning to the end. The check-in process was slow, and the staff did not appear well organized or welcoming. The room itself was not in good condition, with cleanliness issues and poorly maintained facilities. The air conditioning was not working effectively, making it uncomfortable to rest. In addition, there was a lack of basic amenities, and requests for assistance were not handled properly. My stay was disappointing from the beginning to the end. The check-in process was slow, and the staff did not appear well organized or welcoming. The room itself was not in good condition, with cleanliness issues and poorly maintained facilities. The air conditioning was not working effectively, making it uncomfortable to rest. In addition, there was a lack of basic amenities, and requests for assistance were not handled properly.
Julia (1/5): - I was quite dissatisfied with my stay at this property. The room condition was poor, with signs of lack of maintenance and improper cleaning. The bedding did not feel fresh, and the air conditioning system was noisy and not effective. There were also issues with basic amenities, as some essential items were not provided in the room. Staff service was inconsistent and not very professional, making it difficult to resolve problems during the stay. Overall, the experience was uncomfortable and below expected hospitality standards. I was quite dissatisfied with my stay at this property. The room condition was poor, with signs of lack of maintenance and improper cleaning. The bedding did not feel fresh, and the air conditioning system was noisy and not effective. There were also issues with basic amenities, as some essential items were not provided in the room. Staff service was inconsistent and not very professional, making it difficult to resolve problems during the stay. Overall, the experience was uncomfortable and below expected hospitality standards.
Danish (1/5): - The level of disrespect exhibited by certain staff members was particularly concerning. Their responses were not only unhelpful but also conveyed a tone of superiority and disregard. Instead of resolving issues with professionalism, they approached situations with visible irritation and minimal effort. This kind of conduct contributes to a hostile and uncomfortable environment, which directly impacts customer satisfaction and trust. The level of disrespect exhibited by certain staff members was particularly concerning. Their responses were not only unhelpful but also conveyed a tone of superiority and disregard. Instead of resolving issues with professionalism, they approached situations with visible irritation and minimal effort. This kind of conduct contributes to a hostile and uncomfortable environment, which directly impacts customer satisfaction and trust.
izkri (1/5): - Very bad
Rayyan (1/5): - I found the staff to be very disrespectful and unprofessional in their communication. The tone used was rude and dismissive, and there was no effort to make guests feel comfortable or valued. Simple requests were treated as a burden, and there was no sense of proper training or hospitality standards. This kind of behavior is not acceptable in the service industry and needs serious improvement. I found the staff to be very disrespectful and unprofessional in their communication. The tone used was rude and dismissive, and there was no effort to make guests feel comfortable or valued. Simple requests were treated as a burden, and there was no sense of proper training or hospitality standards. This kind of behavior is not acceptable in the service industry and needs serious improvement.
Yusuf (1/5): - The location and building itself have potential, but the overall experience was disappointing. The room was not well maintained, and cleanliness was clearly neglected. Some basic items were missing, and the bedding did not feel fresh. The staff service was inconsistent, sometimes unresponsive and not very helpful when issues were raised. While the property has a good structure, the management and maintenance need serious improvement to meet guest expectations. At the moment, I would not recommend staying The location and building itself have potential, but the overall experience was disappointing. The room was not well maintained, and cleanliness was clearly neglected. Some basic items were missing, and the bedding did not feel fresh. The staff service was inconsistent, sometimes unresponsive and not very helpful when issues were raised. While the property has a good structure, the management and maintenance need serious improvement to meet guest expectations. At the moment, I would not recommend staying
Khan (10/5): - All perfect thanks to imdadul shohid coz of hospitality even I reached 3 am Nothing to say
Defender (1/5): - The pool is nice, but overall the service was very bad. We had to call many times and nobody picked up. The air conditioning was not functioning properly. The toilet had a bad smell, and the floor was oily. There were also cockroaches in the room. There were no basic amenities provided such as mineral water, shampoo, soap, hangers, or a fan in the bedroom. The bedsheets were not changed; I don’t know how many days they had been used without replacement. The staff were not helpful. I requested to change the room, but it was not done. The pool is nice, but overall the service was very bad. We had to call many times and nobody picked up. The air conditioning was not functioning properly. The toilet had a bad smell, and the floor was oily. There were also cockroaches in the room. There were no basic amenities provided such as mineral water, shampoo, soap, hangers, or a fan in the bedroom. The bedsheets were not changed; I don’t know how many days they had been used without replacement. The staff were not helpful. I requested to change the room, but it was not done.
Ismail (5/5): - 5star⭐️⭐️⭐️⭐️⭐️
Sawasari (1/5): Staff should be able to speak and understand Malay to ensure smooth communication with guests. - I stayed at Cityscape Hotel Shah Alam and Aliena Hotel Shah Alam. The service at hotel was very good—the rooms were clean, and the staff were respectful and professional. However, my experience at Trion Hotel was completely the opposite. The room was not clean, the air conditioning was not working properly, and the staff were not professional. Communication was difficult as the staff did not understand Malay, and one staff was chewing betel while speaking, which caused an unpleasant smell. Overall, there is significant room for improvement in staff professionalism and cleanliness at Trion Staff should be able to speak and understand Malay to ensure smooth communication with guests.
Siri (1/5): - My stay at this property was very disappointing. The room was not properly cleaned, with visible dust and an unpleasant smell when I entered. The air conditioning was not functioning well, making the room uncomfortable to stay in, especially at night. Several basic amenities were missing, including toiletries and proper towel replacement. The bathroom was also not in good condition, with a bad odor and slippery floor. In addition, the staff were not helpful when I raised these issues and communication was difficult as they did not seem to understand or respond properly. Overall, the experience did not meet basic hotel standards and needs serious improvement in cleanliness and service. My stay at this property was very disappointing. The room was not properly cleaned, with visible dust and an unpleasant smell when I entered. The air conditioning was not functioning well, making the room uncomfortable to stay in, especially at night. Several basic amenities were missing, including toiletries and proper towel replacement. The bathroom was also not in good condition, with a bad odor and slippery floor. In addition, the staff were not helpful when I raised these issues and communication was difficult as they did not seem to understand or respond properly. Overall, the experience did not meet basic hotel standards and needs serious improvement in cleanliness and service.
Zaidi (1/5): - Staf lama (Deen & Abdullah) baik dan mesra. Staf baru kurang faham Bahasa Melayu, susah berkomunikasi. Ia membantu pelanggan jika staf boleh faham dan bercakap Bahasa Melayu.
Rocky (1/5): - This is the first time I’ve experienced hotel staff asking for a review despite being unhelpful during check-in.😝😁😜
Hetgeth (1/5): - Ok Ok
Bee (10/5): - ok
Bee (10/5): - all good
Bee (10/5): - goid
Mr Sazwan (8/5): -
Muhammad (10/5): - ok
Akid (10/5): -
Akid (10/5): - Ok
Maan (1/5): - Bad Contact person never pick or give any feedback
shah (10/5): - Everything good and very nicee Nice service ever i get and i will repeat again at this place
Chun (7/5): - Masalah check in.... Bukan dia send step checkin, kita kena whatsapp dia, dia send hp org lain baru dpt step checkin.. Kena upgrade system
shah (10/5): - semua terbaik jika boleh sediakan air mineral ka...
EyQa (10/5): best - all goog N nice view staff very helpful deen nothing
Suriani (7/5): -
Julfigar (1/5): - The room condition is very poor. There are a lot of cockroaches, the air conditioner is not cooling, and the floor is sticky and oily. The toilet is also not clean. Netflix is not working as advertised. On top of that, the staff are not helpful at all. This is a very disappointing experience. The room condition is very poor. There are a lot of cockroaches, the air conditioner is not cooling, and the floor is sticky and oily. The toilet is also not clean. Netflix is not working as advertised. On top of that, the staff are not helpful at all. This is a very disappointing experience.
Emir (1/5): - The staff was very disrespectful. He spoke loudly and acted as if he owned the hotel which was unprofessional and unacceptable.
Aiman (1/5): - The man who provided the key during check-in was very rude.
Nicholas (8/5): -
Wong (1/5): - I would like to make a report regarding my missing mobile phone. I stayed in a hotel on I did not book through the official system; instead, I took the room directly from a staff named Deen, who arranged the room for me. Deen. I have previously taken rooms through him multiple times, as he usually handles bookings directly. After I checked out, I realized that I had accidentally left my phone in the room. I clearly remember leaving the phone inside the room before I left. I contacted the staff, including Deen and Abdullah but they denied finding my phone. Phone details: Brand: new Model: IPhone 12promax Color: black
Raise (1/5): - Staff attitude was unacceptable rude, disrespectful and not helpful at all. Staff attitude was unacceptable rude, disrespectful and not helpful at all.
Haide (1/5): - Saya sgt kecewa dgn staff. Diorg sgt tak hormat, kasar & tak profesional. Layanan mmg teruk dan buat saya tak selesa. Saya sgt kecewa dgn staff. Diorg sgt tak hormat, kasar & tak profesional. Layanan mmg teruk dan buat saya tak selesa.
Sany (1/5): - Staff named Deen arranged another room from his friend when I arrived at 1am. He said the office was already closed and charged me a higher price. Why was it not mentioned in the booking that the office would be closed at 1am? This information is very important for guests arriving late.
Alex (1/5): - Staff sangat tak hormat, cakap kuat sangat sampai tak selesa. Masa bercakap dia makan sirih, bau mulut sangat busuk. Memang tak profesional dan tak boleh diterima. Dia tak faham Bahasa Melayu, susah nak berkomunikasi dengan dia.