Deluxe Two Bed Apartment with River & City View

Location: Unit D, 20 Western Gateway, London, gb

Star Rating: 8.7 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Soundproof rooms
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Security alarm
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Covered parking
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Duplex Apartment

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a flat-screen TV with streaming services, a washing machine, a private entrance, soundproof walls as well as city views. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Hand sanitiser

• Apartment with View

  This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment offers a flat-screen TV with streaming services, a washing machine, a private entrance, soundproof walls as well as city views. The unit offers 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Two-Bedroom Apartment

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a washing machine, a private entrance, soundproof walls, a flat-screen TV with streaming services, as well as city views. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Hand sanitiser

Guest Reviews

• Gaynor (10/5): Outstanding view - The view was the highlight Too hot in apartment
• marianne (10/5): Magnifique séjour dans un superbe appartement avec une vue époustouflante - L’emplacement La vue, juste magnifique Les équipements
• Tiffany (10/5): Fantastic place for 2 professionals to stay. Very convenient for Excel. Staff very helpful: - The view is astounding Bathroom decor is a bit tatty
• Mohammad Hassan (9/5): Excellent - Location Too warm during the day time
• 曾 (9/5): -
• Gert (10/5): -
• Marvin (10/5): -
• Manuela (6/5): - Beautiful view Apartemento non è pulito bene, alcune cose sono rotte, porte del bagno non si chiudono bene
• Ole (10/5): -
• Fran (10/5): Brilliant weekend all round. Will definitely stay here again. - There can't be a better location than this. Minutes from rail. 200 yards from cable car. Across the road from a supermarket and the view is breathtaking. Couldn't find the office initially but they found us and took us to the apartment personally. The more fussy individual may say that the rooms needed a lick of paint. A small price to pay when the whole experience was so special.
• du Toit (10/5): -
• Kye (1/5): -
• Kerry (9/5): All very professional, will be staying with Capital Stay again -
• Smaira (10/5): -
• Rick (8/5): -
• Khim Hwa (4/5): Very bad - Nice property but bad or no maintenance Shower head full of fungus. Bad smell. Barely any hot water Carpet is dirty One room no curtain. Lights from nearby cable car station making it difficult to sleep Complaint but no response
• Tawa (9/5): Panaramic views and great space, staff are lovely - Honestly the views were captivating! It was absolutely amazing space, the staff are very friendly and helpful. Will definitely be staying again in the near future. Christmas this year was a special one and thanks to the apartment, it made Christmas that extra special. So thank you 🤩 The view and space.
• Ian (9/5): Perfect Location with stunning view across docklands towards the city - The view from the apartment is absolutely stunning. The location was perfect and the general condition of the flat was perfect. We stayed as we were visiting the O2, which was a fun "cable car" trip away and a £20 taxi back. Surprisingly nice restaurants close by, including "Heroica Lounge", one minute away - Not your normal pizza restaurant :-) The apartment had a few minor issues with decor and minimal cutlery etc, however the view is probably the best in London so totally made up for any very minor shortcomings.
• ali (10/5): - The view to the Canary Wharf was exceptional, and the staff were very helpful and available until late at night. The property is conveniently located near two metro stations and a Tesco Express, which was really handy. Nothing really but maybe more kitchen accessories would make the stay really easier.
• Cameron (9/5): December stay - Staff were great and location was amazing, easy to get to London centre with tube a couple of blocks away. Spacious and clean, view was amazing to wake up to! Great for a group of 4-5 people. I think it is a popular rental and it's just showing it's use, some things were a little worn and need a refresh. We couldn't get the dishwasher to work but that could well have been operator error.
• jackie (9/5): Really lovely appartment and enjoyed our stay - Only issue was the boiler or extracted fan made a noise all night
• Andrea (10/5): -
• Ajeti (10/5): - Die Aussicht der Apartments war atemberaubend. Würde das Apartment immer wieder buchen.
• Connor (9/5): -
• Karanvir (9/5): - Brilliant views through the panoramic windows. Close to a train station, a skyline’s ride away from the O2 stadium and everything you’d want from a place to stay.
• Shatha (10/5): - The view was stunning The space The facilities And the staff was so contrastive Best for families and couples I will book each time I'm in London for sure None
• Miłosz (10/5): Lovely time - The views Noting
• Brynhildur (8/5): - We liked the service, people very nice and helpful. We loved the view. There are things that need to be fixed and the bed in the room with the bathroom was very bad. The bed in one room and it could be cleaner and a few things need fixing.
• Mariam (9/5): We had an Excellent property with a dream view and all the facilities as indicated in the advert. - They expected us so reception guy (even though he was new) was happy receiving us and taking us through the process. We got help to get into parking underground and also carrying some of our luggage to the property across the road. The fact that receptionist was new at the job cost us some time before we got into the property as he had to figure out how somethings worked. Going back and forth on what he had to do made us loose some concentration and we did not get clear information about the parking rule of "DISPLAY THE LICENCE PROPERLY IN THE CAR" and We got a parking ticket! So fellow guests don't pay for the parking and think that's all (Get that sticker/ card in the display!)
• Atique (10/5): -
• Saxena (10/5): - The property was great. Views were amazing We came in August. The heat was too much. The fans didn't help much. If only we had air conditioning.
• IBAÑEZ CEREZO (9/5): Precio-Calidad - Las vistas,cómodo,muy bueno Detalles..,aseo,
• Adrian (7/5): - Staff were amazing and the apartment has insane views. Truly amazing O2 (Millenium Dome) view across the river, with massive floor to ceiling windowed living room with two facades of glass, a small balcony and spacious bedrooms; one en-suite. Some of the details were a bit tatty up close - like a flipped house - sloppy paint, bad trim, loose fixtures, cheap finishes; which took away from the quality of the space and made it seem less clean. It was also a bit of a pain getting from the parking garage across the road and up the steps with bags, but not terrible. Despite this, it was a great location, amazing view, and awesome staff.
• Eleanore (10/5): Amazing stay with incredible views - Amazing property with the most incredible views So easy to find and company managing it we’re so helpful and accommodating Amazing views! Very tidy and clean and Modern and everything we needed
• Kamran (10/5): A scenic and unforgettable experience with breathtaking water views and a beautiful London backdrop. - Excellent location and views- staff were very friendly. This breathtaking riverside property in London offers stunning water views and a serene escape, making it the perfect stop. Nothing
• Karl (10/5): Exceptional -
• Laura (8/5): Amazing location for Excel and surrounding area, comfortable and very well equipped. - Amazing location for excel and fabulous views over the city. Comfortable and well equipped. Staff super helpful. Couldn’t get TV or WiFi to work and the apartment was very hot.
• Alesha (10/5): Exceptional -
• Sachin (7/5): Great stay and location . Views are great . - Great view and lots of space . Property does need a little attention to. Door hands lose and coming off. Bath tub side panel cracked not good with kids about. No ward doors
• Chenelle (2/5): Could have been better - Let’s start with the positive— the view from the place is spectacular. The space is very large. This is all it had going for it. The upkeep of the apartment was incredibly poor. First, we checked in, and the place had been recently cleaned, no problem, except the cleaner did nothing more than splatter water all over the floor even after two hours there were puddles and I had to wipe out the entire apartment myself. Second, the balcony, which would make for a lovely picturesque place had bird and pigeon faeces all over the place, which you can tell was not cleaned in a long time, if at all. That was a turn-off. The furniture was not well kept up with. The couch is visibly broken, and the end of one of the beds is also broken, which is hazardous as it shows the unrefined wood, which could easily cause a splinter. All the furniture were dated and quite frankly needed some deep cleaning. Finally, was the parking. The manager Akil gave us a parking permit to use the garage. The permit, placed by Akil himself on the dash was visible, yet an outside party was able to come in and give us a ticket, a parking lot which, requires a key fob to enter. A day after we parked. Akil was also observed to be dealing with 5-6 parking tickets from previous guests as well. We incurred a 100 charge for a ticket, which Akil offered to “write a letter to appeal’ rather than have rescinded as they work closely with the ticket agency and it was clear a permit had been issued as well as we had a reservation. I would not recommend this place unless updates have been made.
• Dean (9/5): very convenient for visiting the Excel. - Great view of the city, very classy apartment with great amenities All good, nothing not to like
• Morsalin (9/5): Superb -
• Jacqueline (10/5): Lovely views excellent location.will return soon when going O2 - Lovely views Nothing
• Elena (10/5): Exceptional - Everything ! Lovely views very well equipped
• Johanna (9/5): Superb -
• Jonathan (10/5): Best Stay Ever - The location was exceptional, views of the surrounding docks were brilliant. Local area has many great restaurants and a number of local grocery stores for food, giving plenty of options to either eat out or cook in the accommodation. Room had two bedrooms, both double beds, one en suite and a separate bathroom both with showers and regular facilities. Kitchen facilities included fridge freezer, oven, hob and washing machine all in good order. Checking in was very easy, and the staff managing the property were excellent, avaliable and attentive to our needs. Highly recommended. The fact we had to leave once our allotted time was over.
• Mark (7/5): Apartment with a wonderful view - It was a good location, close to tube station and cable car. It had great views over the dock land and surrounding areas. There is a store close by. The underground car park was secure, although it is an extra fee. The apartment was very hot all the time. There were fans in the main rooms, but even with these on and the windows open, it was still warm.
• Olivier (1/5): Extremely disappointed ! - Location was almost good, about 45 minutes from London center. Nothing else was good. I am highly dissatisfied with the service in the Deluxe Two Bed Apartment with River & City View. The beds in the flat were extremely dirty, especially the mattresses which were disgusting and the sheets were barely clean (bloody and yellowy stains everywhere), which is totally unacceptable for a place at this price. In addition, many things are broken and/or dirty, such as the hob which is cracked, the shower head which is leaking and rusty, as well as the radiators which are also rusty, and the bathtub which is cracked from left to right. The living room ceiling and the shower ceiling had been damaged by water leaks. Also the front door is not secured at all (not armoured and no security to avoid that someone who has a double of the keys to enter when you are in it). In addition to be dirty, the matresses were not confortable at all and not large enough for 2 adults to sleep in it (we think that there are about 120cm width). The icing on the cake was that during our stay we asked to reschedule an intervention to repair a toilet roll holder, as we hadn't put our valuable things away. The maintenance team carried out the work anyway, without our agreement, and the concierge did not respond to our complaint. I would like to add a few photos taken before our departure to prove the poor quality of the flat. We do not recommand AT ALL this place for your stay !
• Sims (6/5): Pleasant - Toilet roll holders missing, bird faeces all over the balcony, shower curtain rubber seal rotten in family wc, rust and mould on shower head of ên-suite (could be sorted with cleaning), wardrobe doors missing in so called master. Should this property have bem to the standards the price reflects, I would say it was amazing. Paying what we paid, it was disgusting. Don't get me wrong the views were the only thing that stopped me complaining more.
• Vicky (7/5): Not disabled friendly - The friendly staff couldn't have done qny more for us.. The original more expensive room was not disabled friendly..they could not refund us the price difference
• Oliver (9/5): Feel like a millionaire and experience a 180° view of London day and night from your couch - 13th floor: this was definitely the view of my life, the photos can't catch what an experience that is. 20 mins ride to London central by train. Tesco at your feet. Excellent asian-italian Italian at your feet with outstanding pizza. Planes at your balcony, but not too much and not too loud. What do you want - this is Laaandaan! The guys taking care are friendly and always helpful, give thankx! The last 1% of small things in the appartment need a little doing, like a loose shower screen or a bent cover, but I'm sure the excellent guys are going to take care of it soon.
• Janice (6/5): Excellent choice near the Excel Centre. - Location is great when attending a conference at the Excel Centre with easy access to both the DLR and Elizabeth Lines and the corner view is terrific. The kitchen was well supplied, including packets of coffee, tea, cookies, milk and sugar and a welcome gift of apples. A Tesco Express is only a block away. Maintenance could be improved. There was dust under the beds, broken toilet seats (which were fixed a few days after requested), and the shower door in one bathroom did not stay closed (allowing water on the floor). Some items need updating, such as bathroom mirrors with silver coming off the edges, half broken door stop, and windows that won't stay open in the wind The balcony is tiny and worthless.
• Plamen (10/5): Exceptional -
• Santos (8/5): Very good -
• Beverley (10/5): My stay was great the staff was ready and very helpful I have to mention one in particular Nawfal he went beyond to make - The spaciousness, the view, the location is great central The furniture outdated the bathroom needs another door
• Preedawadee (9/5): Great view, perfect location for Excel - Location, view, space and staff Stairs to get to the building, there is a small lift for wheelchair but you need to walk further and then keep pushing the button for it to keep moving. Very thin wall so you can hear every movement.
• Hannah (8/5): Overall, a good stay!! - Great view, clean and tidy A bit further from Centre than anticipated, but good facilities around..
• Sugeng (8/5): Very good -
• Juha (9/5): Superb -
• Sylvanne (8/5): Very good - Location, privacy and sizze of apartment Could have been better cleaned, internet connection not strong enough, needs a freshening up
• Laura (10/5): Exceptional - the fob for the key wasn’t working so we had to wait for someone else to let us in every time
• Rocio (10/5): Great placd, recommended - Great location and very friendly staff Kitchen was very hard to keep on and we didn't get the second key
• Alexandra (10/5): Exceptional - The view from this apartment was amazing! The apartment was clean and had everything we needed. The location was great as there were places to eat and convenience store nearby. The Royal Victoria line is a two minute walk and got us to all the main attractions in London with no stress. We were met by Akil on reception who was extremely helpful and went above and beyond to help with our stay.
• John (10/5): Docklands Apartment - View amazing 5 min walk to Elizabeth line I liked it all
• Anonymous (8/5): Great stay and the hosts in particular Akil and Nawal were very helpful. - Can’t beat the views from this apartment. Certain areas need modernising like the bathrooms.
• Writetomab (8/5): Nice apartment with great view - Great apartment with very impressive view close to the Excel Exhibition centre. Booking process was a bit of a faff... had to respond to numerous emails and messages providing reason for stay, ID and proof of address etc for all people staying in the apartment.
• Noah (2/5): Very poor -
• Keli (10/5): Incredible - I highly recommended this apartment. It’s spacious, clean and modern. The location was perfect, the views were exceptional, the apartment was fully equipped and had everything we needed. The service we received from Akil was incredible. He truly went above and beyond for us. Will definitely be returning as this was by far one of the best apartment’s we have been to. Nothing
• R (10/5): Will definitely come back again! - Amazing property, clean and a very nice view! Everything was perfect
• Erek (10/5): Exceptional -
• Lynne (10/5): Best stay ever - Fantastic location. Spacious yet comfortable. Loved every second
• Natalie (10/5): absolutely gorgeous apartment! views on amazing! minutes walk to the Excel and the cable cars. we will definitely return - absolutely stunning views
• Bsc (10/5): BEST APPARTMENT EVER, BREATHTAKING VIEW - Literally the BEST apartment we have ever been to and we travel abroad > 6 times a year. You can not describe this BREATHTAKING VIEW in words, it’s unbelievably beautiful!! Never experienced anything like this! The beds were really comfy and it was ever so clean and the kitchen well equipped. Akil was the best host one could wish for, thank you!!! -
• Graham (7/5): Great Stay - The customer service offered by the agency (specifically Akil) was way beyond what would normally be experiences Location was great and access to the tube made travelling and exploring really enjoyable
• Linda (10/5): Super location and appartment - Amazing lokation, wonderfull views, close to metro & excel, perfect service for getting the keys. Appartment was very clean amd it was almost hotel service quality Nothing
• Anonymous (10/5): overall, I would definitely recommend this place all the way from the view and comfort to the host who was so nice and w - The view was amazing it’s even better in person. It was comfortable. The location is great since everything is close by.

Photos