Lumina Stays - Aspire

Location: 301 King Street, Melbourne, au

Star Rating: 8.5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 09:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Non-smoking throughout
• Heated pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Smoke alarms
• Property cleaned by professional cleaning companies
• 24-hour security
• Television in common areas
• Free wired internet
• Access to nearby indoor pool
• Internet access
• Swimming nearby

Rooms Available

• One-Bedroom Apartment

  The air-conditioned apartment features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a washing machine, a dining area, a wardrobe, an electric kettle and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Heated pool
  • Pool towels
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher

• Two-Bedroom Family Apartment

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides air conditioning, a washing machine, a dining area, a wardrobe, as well as a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Heated pool
  • Pool towels
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Sheina (10/5): -
• Jesse (6/5): -
• Ken (5/5): Very disappointing - Location was good The room was very dirty and dusty. It was a total disgrace. Even when they cleaned the room for the second time. They didn't bother to vacuum the carpets,clean or dust. I will not be recommending anyone to stay there.
• Azza (10/5): -
• Gustavo (9/5): - Great location, nice view of the city, around the corner from the supermarket
• Annette (8/5): Enjoyable - Comfortable and all apartment amenities Close to shops Steam room smelt like dirty socks Could hear others through the walls
• eva-lena (10/5): Fantastiskt boende på våning 25 -
• Natalia (10/5): Вы не пожалеете, если выберете Lumina Stays - Aspire! - Шикарный вид из окна! Было уютно, тихо, очень комфортно. Наличие стиральной машины, посудомойки очень очень облегчало наше проживание. Спасибо большое, я бы хотела сюда вернуться! Можно добавить большие миски для салата, нам пришлось купить. Иногда был неприятный запах из коридора, так как напротив была комната с мусоропроводом. Но это несущественно.
• Michael (10/5): Great customer service & location in CBD ( near airport bus, trains and trams) - Good location in CBD, 5 mins walk from near airport bus, trains and trams + Great customer service, I had a small accident (fall) and staff were very supportive Higher floors have better views so if impt to you pay extra for higher floor Make sure you have mobile or what’s app that works as you need to meet person in lobby to get keys
• Maria (9/5): -
• Le (10/5): -
• Bernd (7/5): Schönes Appartement in guter Lage. Leider ist die persönliche Betreuung durch Lumina Stays Mangelhaft! - Die Lage ist super. Die Ausstattung mit Geschirr ist grenzwertig. Kurz: Minimalausstattung mit fehlenden Teilen. Personal ist nicht vor Ort. Die Wohnung wird nicht von Aspire verwaltet. Trotz digitaler Kommunikation sind Anfragen nicht bzw. Erst nach Tagen beantwortet worden. Informationen wurden nicht weitergeleitet. Kurz: schlechte Betreuung!!
• Jan (7/5): The room itself was comfortable and modern, but did not like the idea of using QR codes to get info. - Location was great with easy access to transport,eg trams and southern cross railway. QV Market within walking distance. Free trams throughout the city were very appreciated and handy to get to from unit. The aircon was not working efficiently and obviously needed the filters cleaned as it was not blowing cool air. We had to prop our passage door open to receive a little cool air from the internal aircon into our room. Our room was very noisy all night with (it sounded like aircon compressors) going all night. The shower had mould in the corners on the floor.
• John (7/5): - Great location, building and large space with good facilities. The spa was a highlight! - Missing draws/shelves in the wardrobe so couldn't unpack the suitcase. - Missing some basic kitchen utensils like a whisk, grater and mixing bowl. - Missing a low lighting option in the living room - Tiny bin?? - The corridor to the apartment smelt funky - Couldn't keep the luggage in the room in the building after we checked out, had to store it elsewhere.
• Rubiyn (10/5): Overall, our stay is enjoyable. - The close location to cbd and trams. It is in front of the chute, when we go out of the room, its smelly.
• Alfonso (9/5): - Everything about the apartment was spot on. Location was great as well. The only problem I had was regarding an air leek in the bedroom. The room became cold and a bit loud by early morning. Luckily the staff brought me a portable heater to help me out.
• ChinJou (10/5): Overall really satisfying! Will want to stay again next time I visit Melbourne. - Wonderful location, gorgeous indoor pool and gym. We were at 24th floor and I could hear the loud noise of wind late night, was concerned that something might be broken.
• Tingyu (10/5): -
• Ahmed (10/5): Very comfortable clean and worth repeating - Balcony 2 separate Bathrooms Room service High rise apartment and beautiful view My room was next to the waste storage room Where there was a bad smell outside my room
• Nicola (7/5): Great spot. Great facilities in apartment. - It’s location to the city. The cleaning services.
• Makoto (7/5): 満足 - ロケーションが最高でした。食事や観光に歩いて行くことができるため、トラムを乗る必要がないことも多かった。 プールとジムも冬だからか、混んでいることが少なく快適でした。 週に1回のルームキーピングだったが、長期滞在だったので追加料金なしで週に2回だと良かった。
• Diana (10/5): -
• Lexie (9/5): Comfortable room with a great view. Pack your bathers! I wish I had. - Host met us and took us to the room It was a bit strange for the host to come into the room for some time - to collect details again and take credit card details to hold a payment. I also didn't like that, rather than hold $1, they held a larger amount that wasn't freed up for a number of days.
• HONG SOON (8/5): -
• Mercedes (4/5): Seguridad del edificio insuficiente. - Edificio moderno. Apartamentos bonitos y con vistas. Cometieron un error grave de seguridad y la segunda noche a la 1 de la mañana entraron unas personas en nuestro apartamento con llave. Con una llave que el establecimiento no anuló de los huéspedes anteriores. Nos llevamos un susto enorme!! El alojamiento no ha respondido tal como esperábamos. Incluso tuvimos que prestar declaración con la policía. Nuestra estancia se vio empañada por esta situación. La respuesta del alojamiento fue insuficiente para tal fallo de seguridad.
• Jesse (10/5): -
• Louise (8/5): Great Location and Facilities - Loved the location and support from Lumina staff. The people working the front desk at the Aspire are not friendly or helpful. Even to just smile would make a difference. Appreciate this is not the responsibility of Lumina but worth noting. The apartment needs a deep clean. Sofa has some staining, an odour from one of the cushions, dusty skirting and window frames. A quick guide on how to use the fobs for the lifts would be good.
• Richard (10/5): -
• Kweewira (8/5): Very good -
• Paul (10/5): Exceptional -
• Seungup (10/5): Exceptional - They assist me very well (Thanks. Lovisah)
• Santhosh (10/5): Very tidy and lovely apartment equipped with everything you need - The host girl was very punctual to meet us to handover the key, then introduced us to room and its amenities. She informed us that they are close by and always available for any support. We are impressed with the safety and security measures in the property The apartment has only one split air conditioner which is in living room and that makes little discomfort in bedroom.
• Donna (8/5): Lumina Melbourne - Very close to where I had to attend an early appointment. Check in Your procedure is lacking quality and informative directions as in car parking I took a wrong turn in the car park on arrival, and then my remote key wouldn't open the boom gate then went to ring front desk no reception on phone had to go a floor up to get service from your fantastic staff they were patient and couldn't assist me more. So, I eventually found my way to my parking spot my mistake but perhaps more arrows or signage for guidance as it was very confusing had never been there before. After a 6 hour drive, I really didn't need that confusion 🙃 Then, the task of finding Lumina My GPS took me in the opposite direction again. I had never been to that part of Melbourne before. Perhaps may I suggest a printed map from the car parking site and check in to Lumina apartments? That would be super helpful. Don't get me wrong, your apartments were lovely. It was a great location Fantastic pool and spa. Lovely helpful staff that bend over backward to help. Besides the prementioned overall great place to stay. Just very confusing at checking in Parking and getting to apartment. All things that can easily be rectified.
• Sandra (7/5): Good - The pool and the sauna and jacuzzi.Excellent kitchen appliances so modern to cook anything I wanted The pillows are so uncomfortable
• Jacqulin (5/5): Some positives and and a fair few negatives, not sure if I will return through lumina stays. - We liked the location and had previously liked staying at Aspire. The facilities are also good. I didn’t like the time taken to deliver the keys, as we had arranged and arrived at 2pm and the man wasn’t there till 2:40pm. There was also a longer process for checking in than last time with lots of confusion about keys and which room we had actually booked. Also the cleanliness of the property was not of a good standard. Bathroom area didn’t even seem like it was cleaned properly, very disappointing.
• b (8/5): - Close to Southern Cross station, easy access to everything. Apartment was niceand clean. Pool, gym, sauna and steam room were awesome. I will definitely be back.
• Gates (9/5): Be aware - no reception on site and no key safe. - Great views, excellent central location and was clean. I was mildly annoyed that I found out the day before travelling, that I had to collect the key from Batman St. I have a mobility issue and this added a complication that I didn't need and cost me more money whilst getting taxi transport to wait and divert.
• Calista (10/5): Exceptional -
• Sri (10/5): Exceptional - The apartment and facilities are wonderful, location is near downtown. Nice place to stay for family The only thing is the bed and pillow too soft
• Maria (8/5): Comfortable stay - Fantastic location, nice view, spacious Not major things - water was dripping from the a/c to the couch and no hangers were provided.
• Amanda (9/5): Super Melbourne CBD stay - Great room with all the features to make our stay comfortable including washing machine, dishwasher and the tv even had every subscription possible so I could see shows I don't normally have access to! Great view from our room, and really good building facilities such as the pool, spa and BBQ area. So close to everything the city has to offer, and easy access to the free tram network. The young woman who checked us in was a great communicator, on time and very professional. Really minor areas for improvement, like we didn't know where to dispose of our garbage. The check in process was a bit confusing as the building management and reception are separate to the booking management who provided our check in and room key.. This was a bit of a problem as we couldn't leave our bags at reception until our check in time, a wait of four hours from our arrival. And even though the building was 64 floors, there was no viewing deck.
• Sandra (9/5): Superb - The location, the building is so modern beautiful spa jacuzzi, swimming pool and sauna . The room has a good light. The kitten appliances very modern. The pillows can't have a good sleep. Also when I arrived they didn't leave any tea bags or coffee.
• Diana (10/5): Exceptional -
• Graham (8/5): Great views easy to get to trams and queen vic market - Great place easy to get to trams and supermarket No very clean, had to ask for soap when it runout
• Alojado (6/5): Pleasant - We have everything that we needed. The fact that I stayed for one week and not once they cleaned the room. It was honestly disappointing.
• Talmage (10/5): Exceptional -
• Lucas (10/5): Exceptional -
• Michael (10/5): - Amazing pool spa sauna location highly recommend
• Maddison (10/5): Exceptional -
• Ellen (10/5): Exceptional -
• Katja (8/5): Very good - Very nice view, good gym and a chance for sauna and pool. Location is good too, close to supermarket and train and trams and walking distance to middle of downtown. Firstly the key pick-up is badly organized. Someone comes to bring you the keys, we had to wait 30min for the person to get there despite the agreement for pick up time, this could done easier for the customer. Secondly the person (no introduction, no name..)had his own laptop with him, where he would have wanted us to put our credit card details, to receive the ”bond”. This is absolutely redicilous, no one should ever give their credit card details to anyones computer, please change this immediately. Refunsing this, I did receive a mail with a link for payment (this also is a bit unsecure). When you book the room with your credit card securely online, should also be possible to put the bond online, using secure banking connections. I did receive the bond quickly back after our stay, but it is just absurd to expect to operate like this. Also a little improvement suggestion considering the apartment: some hooks on the wall when you enter would be very convenient, to leave your jacket/clothes hanging. Also in the pictures there is a comfortable chair to sit in the living room, this would have been perfect, since dinner table chairs aren’t exactly very comfortable to spend your evening in. Sofa was good though. Other than that, nothing to complain, and thank you for the stay.
• Cheryl (9/5): Superb - Great property but could have been a bit cleaner.
• Steven (10/5): - Wonderfull place to stay if you don’t need to park a car.
• Jilliane (7/5): Good but has room for improvement. - Great location if you like the city (and I do!), a pretty apartment with a very spacious bedroom with a beautiful window view. They’ve made an array of kitchen appliances and utensils available for use which was great. Couch was quite comfortable. I really appreciated the “keyninja” staff being able to meet me at the property at late hours due to my late landing however, I hoped the “keyninja” staff that helped me check in was a bit more helpful, I was only handed the keys and left, luckily staff of the establishment assisted me with how to get to the room. Sadly only had 1 air conditioner for the whole place and it was located in the living room. Not the best air conditioner either, unfortunately, as I still found the place to be a bit warm even after adjusting temperatures/fan levels. The bedroom would be quite warm during the day/afternoon, due to having no air conditioning and the glass windows radiating heat from the sun, they have provided an electric fan for optional use too. My given room was located in front of the shared rubbish tip which was both great, giving quick access and bad as the smell from the tip was quite strong and would sometimes wander in the apartment.
• Benjamin (10/5): Exceptional -
• Kelly (10/5): - Amenities are lovely and location is great , only down fall was a cold shower
• Ben (9/5): Superb - Loved the view and location
• Maya (10/5): Exceptional - Clean, cozy room, everything is new. Location is great. The building itself is also very nice
• Anna-lena (10/5): Absolutely worth the money - Beautiful apartment right in the heart of the city. Fantastic amenities and extremely friendly staff. Kitchen is stocked with everything you need. We will definitely stay here again the next time we're in Melbourne! Ac doesn't quite reach the bedroom but there was a fan available which worked just as well
• Danielle (7/5): Great location and pool facilities with helpful staff. - The staff at Lumina Stays were very quick & efficient at responding and helpful in resolving any of our queries. The pool and gym facilities are great with a nice view. The location is great for tourists. It should be mentioned that towels for the pool facilities are not provided. The key hand over process was very unreliable and disorganized. There needs to be instructions on use of the washing machine - it ruined majority of our clothes that we washed and never dried them.
• Matthew (10/5): - All staff involved were Amazing. Jeeno from maintenance. Reception staff at the Aspire were lovely especially Angel during the fire drill. Thanks to all involved. I had a great stay.
• Claudia (5/5): Passable - Location is great It needs aircons in the bedrooms. It was too hot in the bedrooms.
• Taleah (9/5): Superb - I loved the views, cleanliness, location and the layout It got very hot in the bedroom and the aircon didn’t seem to help very much
• Nagy (8/5): Condo Melbourne - Great location. Nice to have the pool. The condo itself could use a few more items for cooking such as a salad bowl, salt, pepper. Instruction on how to use the washer and dryer. Faces clothes would be use. Nice to have the balcony but it could use patio furniture rather than dragging chairs out.
• Verified traveler (6/5): Bad/dangerous property features - Window would not close in 30+ degree temperatures and couldn’t hear the fire alarm
• Terry (7/5): Overall it was a pleasant getaway. - Location was great. Right in the city and close to everything. For a rented flat, it was as clean as expected. Price was fair. Property needed an owner to stay there to see that the floor waste in the shower was blocked ( I cleaned a huge amount of hair from it). The a/c was leaking onto the lounge. Tie nail clipping on the bedroom floor (I didn’t remove that). Housekeeping supplies were provided but nowhere near enough for a five night stay.
• Luke (10/5): - Fantastic apartment to explore Melbourne and very responsive customer service!
• Clinton (7/5): Good - Pool was amazing. Useful to have the washing machine/dryer. Good location. Sweet view. Room was like a sauna upon arrival, took forever to cool down with the aircon. Would be nice to have had some more coffee, sugar and toilet paper for a 3 night stay.
• Paulo (9/5): Good value and great location and the pool was the best - Location was beautiful, apartment was great. Rooms are very soundproof. Pool, spa, sauna, gym was awesome. Everything was fine, the key hand over was funny, but it must be the way it's done.
• Bulent (6/5): Over all good - The property was nice and modern. The only negative thing I could say is having to always request more amenities as the Office of Lumina is offsite and the amenities was brought the day after. The apartment was west facing so it got really hot in the bedroom, only aircon was in the lounge room which wasn’t enough to cool the whole apartment down. The weather temperature outside was between 22 to 25 degrees during our stay.Pool and spa facilities were nice.
• David (6/5): Pleasant - The collection and the return of keys was delayed more than 30 minutes on both occasions, in addition to agreeing to alter the contact times, and that was an inconvenience that diminished our experience.
• Lynette (9/5): Superb - The location is close to all public transport and we had a lovely view across the park. Also close to the Coles on Spencer street. There are no shelves or drawers of any kind in either bedroom and only 10 or so coat hangers between two bedrooms. It was therefore very difficult to unpack and there are no luggage racks. We bought and donated another pack of coat hangers but the apartment really needs some shelves in the wardrobes.
• Josh (10/5): Beautiful place, ideally located with awesome facilities. Staff were excellent too. - Stunning property with everything you need. Comfy bed and amazing views! Extremely clean and tidy.
• Kiara (4/5): Disappointing - Very clean Noisy location, air conditioning issues - made property aware multiple times- reassured it will be fixed, no one ended up fixing it making it very uncomfortable
• Kim (8/5): Great location - Aspire is a great place to stay. Close to shops, trams, buses and rail. However booking through Lumina Stays was not ideal. Only one key per unit is available which is most inconvenient and we were unable to get second one. Also we stayed 11 nights but had to ring to get unit cleaned which happened on day 9. Would look at booking a different way next visit.
• Olivia (9/5): Amazing apartment, would definitely recommend and stay here again. - Amazing view and location. Very comfortable bed and great facilities. A little noisy at night in the hallways which was a bit unsettling as a solo traveller.
• Ambar (7/5): Good - The place is nice location is good just the stuff is crazy keep calling ask the same question over and over. Its kinda annoying The stuff in 1day call 5 time and ask the same question.
• Ambar (7/5): Good -
• Brooke (10/5): Exceptional - Closeness to train stations
• Lee (9/5): Superb -
• Li (10/5): Overall great place - would definitely come back again. - Clean and spacious, great location, and fabulous facilities It is very easy to walk to everywhere - right next to flagstaff garden - we watched NYE fireworks from our balcony There is constant small noise in the main bedroom, not noticeable during the day, but affecting my sleep at nights, I think it is from ensuite exhaust fan
• Paris (9/5): Superb -
• Stu (7/5): Good spot - Very short walk to free tram stop - number 35. Also very close to Queen Vic Markets and Marvel Stadium. Short walk to other parts of Melbourne CBD, but lots of mainly Asian eateries close by. Room has opening windows as well as air con. If too early for check-in, the reservation team hq is just a few away and can store luggage. Check in and check out relies on key ninja. They rely on sending you a WhatsApp message, which if your from overseas and don't have a phone with active data is not going to receive. Note, it is less a check in, and more of just handing two sets of keys. Front door was initially a bit tricky to get unlocked. Two bathrooms, but these are packed in tight. Place needed an overall deeper clean in my view, as the shower flooded, I and a few random items left on the floor.
• Danielle (10/5): Exceptional -
• Zhixiang (5/5): Bad experience. - The location of the property is good The property was poorly maintained, and its cleanliness left much to be desired. The reception being off-site made the stay inconvenient, with minimal service provided. The air conditioning in the room was not functioning properly, and persistent noise from outside the room made it difficult to sleep. Overall, the experience was quite disappointing.
• Anna (4/5): - While the Aspire complex is fabulous, the apartment itself was deficient. The bathrooms had not been well cleaned and one of the glasses in the kitchen was dirty. Limited quantities of cheap powdered coffee, tea, etc were provided - nowhere near enough for all days of our stay and not what we expected foe high end accommodation such as this. During our stay the temps were high - into the 30s - and we quickly found out that the airconditioner did not work. While the management company provided standing fans they were delivered late in the day and only one of the two provided worked. They only served to create air movement, not to actually cool the space. We were told that nobody was available to come and look at the airconditioner, even though we alerted the management company to the problem at 8 am on a weekday. This made for an uncomfortable stay and poor sleep for two of our three nights. Other options were offered but these would have seen our family separated over multiple rooms or moved. The property management has outsourced its key collection service to key ninja. This meant we were subject to overly persistent communication regarding our proposed check out time. Not what we needed while trying to enjoy a holiday free from time constraints. This experience contrasted starkly with our previous stay at another apartment in tbe complex, which we could not rate highly enough. Overall the owners of this unit should reconsider the management company they have engaged.
• Kelly (9/5): Superb -
• Verified traveler (10/5): - Easy access to all parts of the city
• Damian (9/5): Superb -
• Kristian (9/5): Great location with excellent facilities - Nice modern apartment, pool and gym facilities great N/A
• Matthias (7/5): Great place to stay but communication for the key handling was bad - Amazing place. New and clean. One staff is nice and friendly but another one is not. One woman contacted us but another one came pick up the key which is earlier and was rude.
• Amy (9/5): Superb -
• Yasmina (10/5): Exceptional -
• Lorraine (7/5): Good -
• Butters (10/5): Exceptional -
• Thomas (8/5): Very good - Unit was fine seating. Uncomfortable Key handover was messy staff member had limited English I had to ring twice to arrange departure
• Adrienne (8/5): Very good - The pool was great and the apartment was a good size and modern. I didn’t like the check in process with the key ninja or the fact we had to go elsewhere to store luggage. Also it was really hot in the apartment.
• Belinda (10/5): Exceptional - Neat, clean excellent location
• Verified traveler (10/5): 風格時尚設備新穎適合小家庭入住 - 管理團隊友善，都能達成需求，溝通過程順暢。房間乾淨，空間大，樓層高風景好，廚房設備充足，硬體設施齊全，近市區，周圍餐廳選擇多。因為無實體櫃台，在入住及退房都需要預約人員來拿或收取鑰匙，如自行開車及搭乘晚班班機會較不方便些。
• Alicia (10/5): Exceptional -

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