Oracle Resort Broadbeach - 4 Bedroom Sub Penthouse Ocean View Apartment - QSTAY

Location: 3 Oracle Boulevard, Gold Coast, au

Star Rating: 7.6 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• BBQ facilities
• Lift / Elevator
• Hot tub/Jacuzzi
• Sauna
• Non-smoking throughout
• Private check-in/check-out
• Outdoor furniture
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Sanitized tableware & silverware
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Access to health care professionals
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby
• Beach toys

Rooms Available

• 4 Bedroom Sub Penthouse

  This spacious apartment comprises 1 living room, 4 separate bedrooms and 2 bathrooms with a bath and a shower. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV, a washing machine, a seating area, a dining area as well as sea views. The unit offers 8 beds.

  Max Occupancy: 10 (10 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

Guest Reviews

• ENIKO (1/5): Very disappointed for the amount of money we paid for the apartment and not been advised that there’s another party thro - The view Q Stay We Stayed at Oracle Resort Broadbeach Tower 2, 4Bedroom Sub Penthouse Ocean View Apartment Room number 2 3602.For 4nights paid $3783.93 . We had to wait till 4PM to get into the apartment only to be deflated by the standard of the apartment. Filthy, animal or human pee on carpet, stains all over the carpet ,dust on top of coffee machine that’s out of order, salt and pepper shaker empty, top of the range hood had thick oil dust and dust. The bed sheet ripped, cockroaches crawling and so forth…. made my blood boil. They also have the audacity to request a 5 star review in exchange for a cup of coffee ☹ This is the email I sent, as well as their response. ME: -Hi I have called this morning requesting pool towels, coffee machine is out off order and it looks like sticker has been there for a very long time, carpet is absolutely disgusting, stains everywhere and it’s in some places looks like animal pee . Please see attached photos and videos Can you please elaborate why are you requesting a 5-star review for a cup of coffee? Q stay -Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you’ve encountered during your stay, this is certainly not the standard we aim to provide. Regarding the pool towels and coffee machine, I apologize if our staff’s response felt unaccommodating. Please note that we provide one towel per guest, and additional bath towels are available at a rate of $3 each. As for the coffee machine, this is not advertised as part of the apartment amenities, and if present, it belongs to the owner. Unfortunately, we are not responsible for replacing it if it is not working. I appreciate you sending the photos and videos related to cleanliness and maintenance. I’ve forwarded these to our cleaning and maintenance teams for immediate attention. Regarding the request for a 5-star review, I’m sorry if this came across as inappropriate.
• Ashley (7/5): Overall had a wonderful stay over the weekend. The view from the room was - Perfect central location,large main rooms, nice views from the bedrooms, great ensuit. Pillows were poor quality, floors were very stained And dirty and coffee machine was out of order. No full length mirror in main room
• Guest (8/5): Great location and views, lovely stay experience. - View was excellent, as expected from the photos. The location was very convenient to the beach, the oasis shopping centre and other restaurants The customer service at Q stays wasn’t the best. I had to ring heaps of times before I was able to talk to someone, even though I had left a message asking for a call back. We had requested an early check in but on the day on arrival, the person I talked to wasn’t very helpful, wouldn’t give me a status on the apartment, or even an indication if an early check in was possible or likely. Also, the directions to find the car parking spots were not very good.
• Dean (9/5): Superb - Room and location Bit of a stuff around with the parking, but once inside, everything was fine
• Mikaela (4/5): The apartment has stunning views and in a great location, but could do with a refresher and clean (and not having a frid - The apartment had fantastic views and in an amazing location. The apartment had a spare fridge in the apartment that stunk it out and the maintenance refused to remove or rectify. The carpet was covered in stains and made it hard to take bridal party photos. One of the beds was also curved so meant the person sleeping in it kept falling.
• Helen (1/5): Disappointed - Location was great The communication was so poor, the key collection and emails were a nightmare, I had to call twice once check in time had passed for codes and emails to be sent and the fact we were evacuated due to cyclone and no coupon or care given. Extremely disappointed
• Andrew (4/5): Good price, Very Average Sub Penthouse. Never again. - Location Alot of Cockroaches, no access to pools as in pictures, just the one that's not pictured, which seemed to be a much smaller area than pictured pools, especially the spa that basically only fit 4 adults. Carpets have a lot to be desired, and the above oven cupboards are pretty leathal on opening if you dont watch yourself. There are only 2 keys for this room, so for a group of 9, it is not ideal. Was not overly clean. Booked a privately owned through QStay on Booking.com but would not book this particular room or any other in the Pepper's Tower 2 again given our stay and the amount of cockroaches we encountered during our stay in the room. I've been to Gold Coast many years in a row, and this is the first place we have booked and come across cockroaches in the apartment.
• Wan (8/5): Very good -
• Robert (7/5): Not as good as advertised - location, views, great size rooms comfortable beds good laundry The booking in was a pain for us there was no where to park (3 families ) while we tried to find the street with the locked box keys The whole process was infuriating, especially when there is a reception desk on site that can't help. The room is not a sub penthouse as advertised, it's 4 floors down from the penthouse. The carpet is stained and well worn to the point its gone thin and hard. The windows on the balcony were all smugged from poor cleaning making the view annoying if your sitting. The mirco wave is that old it's plastic is yellowing. The over head cupboard doors in the kitchen swing up and out and will hit you if you stand near them, (they don't comply to the Australian building code) And there were cockroaches. All this for over $1500 a night It's back to the Q1 by far better and cheaper
• Graham (6/5): Bedroom 4 had no windows and no air con. There were no instructions how to operate the air con -
• Anna (9/5): Our stay was beautiful 🤩 - Excellent location and great for a group of ten people and fabulous views The WIFI was woeful and the sofa bed mattress needs replacing as it’s had its day and therefore that person slept on the lounge instead.
• Alex (10/5): Exceptional -
• Volker (9/5): Superb -
• Jessica (10/5): Exceptional -
• Dianne (8/5): Very good -
• Mark (5/5): Beautiful views but poor servicing and stained carpets made the experience disappointing - The view was stunning The carpet was very thin and very stained in places. We felt there should have been supplies of necessary's provided. Only one roll of toilet paper per bathroom and no basics like salt and pepper or milk. No soaps or shampoos.q stay was hard to find and inconvenient to pick up key at peak traffic. Did not accomodate 2x requested early check in.
• Lee (9/5): Incredible views, great facilities, roomy aparment, friendly efficiant management - A great choice - Great location, lovely apartment, clean and well maintained. Great for families or as we needed great for colleagues. There was nothing not to like. Some minor kitchen essentials and a broader range of glassware would have been great but thats being really fussy. We had a great time in the apartment and altimuatly missed nothing.
• Honie (10/5): Exceptional - Central Location in Broadbeach, so close to everything our group needed The coffee machine was OOO
• Shkarra (10/5): Exceptional - Close proximity to a number of restaurants, shopping centres and the beach. Great gym, pool and zen garden.
• Heather (7/5): Good - Location location and great child friendly pool Kitchen not really well stocked for 7 people . Not enough cultery for 7 people . Very cheap wine glasses. Not the most helpful staff. property needs a lot of maintenance. Loose door handles. Lots of staines on carpets. Not even salt and pepper provided or even shakers. No bread k ife or large knife
• Nathan (10/5): Exceptional -
• Brett (9/5): Had a great holiday. Loved the building and amenities and location. The apartment is lovely, spacious and 4 bedroom was - Great location Lovely outlook Comfortable No PowerPoints in the ensuite Needs maintenance Carpets are poor for the type of property Lounges we’re uncomfortable/ cheap It is a sub penthouse
• John (7/5): Great location, not essentials provided - The apartment was located in a heart of Broadbeach. Loads of eateries to chose from within a few minutes walk. Supermarket across the road. The view was stunning. Quiet and comfortable flat. Nice seating area on the balcony. Kitchen in the apartment and tried cooking once... realised there is no foil, oil, greaseproof paper, salt of pepper. If you want to cook anything pack your kitchen and bring it with you. Even if you fly from oversees make sure you have a suitcase full of kitchen basics because this place does not provide any.
• Angus (10/5): Exceptional -
• Lisa (8/5): Very good -
• Wichman (10/5): Exceptional -
• Abdul (7/5): Good -
• Pauline (2/5): filthy including crockery - it was filthy with stains on carpet filthy
• Aaron (10/5): Great Spot, Great Price, Great Apartment , Awesome views - The Position and roomy room , The beds were very comfortable

Photos