Camping Río Serrano - Caja Los Andes

Location: Acceso al Parque Nacional Torres del Paine, camino Cueva del, Milodón, Puerto Natales, Natales, Chile, Puerto Natales, cl

Star Rating: 8 Stars

Property Type: Campsite

About this Property

Important Information

Policies

Check-in: 04:00 PM - 10:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Restaurant
• Non-smoking throughout
• Kids' outdoor play equipment
• Public Bath
• Outdoor furniture
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Property cleaned by professional cleaning companies
• Self parking (surcharge)
• Offsite parking discounted rates available
• Private picnics
• Reception hall
• Japanese garden
• Covered parking
• Secured parking
• Charcoal grill

Rooms Available

• Camping sin equipamiento

  • Shared toilet

• Tent

  The tent offers a barbecue, as well as a private bathroom boasting a shower. The tent has outdoor furniture.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Private bathroom
  • Shared toilet
  • Barbecue
  • Linen
  • Outdoor furniture
  • Toilet paper

• Empty Lot

  The tent includes a shared bathroom equipped with a bath. The tent features river views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Shared toilet
  • Toilet paper

• Mobile Home

  The mobile home features river views. The unit offers 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Shared toilet
  • Toilet paper

Guest Reviews

• Linh (9/5): -
• Agnes Wolthuis (9/5): Geweldig ervaring - Een hele ervaring! Locatie goed en ondanks het slechte weer was het geweldig. Het restaurant is zeker een aanrader. Niks
• Tarnygeorgie (7/5): - very beautiful natural cold and wifi only reception area
• Adriana (10/5): - Baños lejos de la carpa, olor de las sábanas a perro
• Dominik (7/5): Wer im Torres del Paine preislich günstig Übernachten möchte eine gute Wahl - Wir hatten ein kleines Zelt mit Bett (Luftmatratze), Nachttisch und einer Tischlampe, sowie einen Parkplatz. Dies war für uns ausreichend. Die Anlage befindet sich unmittelbar bei einem Eingang zum Nationalpark Torres del Paine (gibt mehrere Eingänge), was für uns wichtig war. Der Bettflaschenservice sowie die dicken Decken haben uns bei den kalten Nächten schön warm gehalten. Die Luftmatrantze hat jede Nacht deutlich an Luft verloren. Das sich auf dem Areal befindende Restaurant (nicht Teil von der Hotelanlage) hat uns garnicht zugesagt. Das Personal war äussersst unfreundlich und wir haben und nicht willkommen gefühlt. Wenn man trotzdem einmal in die Wärme möchte, ist man fast gezwungen dort zu essen, weil nichts anders in der Nähe ist.
• caroline (10/5): -
• Inês Urpina Apolinário São (7/5): - Los funcionarios eran agradables, buena limpieza y una ubicación genial. El baño de hombres nunca tuvo jabón de manos aún después de pedir que pusieran. No me parece que pagando un precio tan alto, no tengan algo tan básico.
• Callis Jodi (9/5): Fantastisch - Echt aan de ingang van het park, ideale locatie met fenomenaal uitzicht. Restaurant heeft een gevarieerde kaart en goede prijzen. ‘s Avonds konden we heerlijk theetjes drinken bij de open haard binnen! Het personeel is heel vriendelijk, onze kruiken werden in de kamer klaargelegd. Ze geven goede tips en zijn heel behulpzaam. Het was schoon; de tent en de algemene ruimtes. Je hebt WiFi bij het restaurant. Verder heb je met ‘Entel’ mobiele data bereik. Je kunt op de barbecue je eigen eten klaarmaken, of heet water kopen (voor een fooi) bij het restaurant. In het restaurant kun je ook kolen halen voor op de barbecue. Het wordt ‘s nachts écht heel koud. Tip om niet alleen een deken op, maar ook onder je te leggen. De kou komt namelijk voornamelijk vanuit de grond en het luchtbed. Met die truc hebben we de tweede nacht heerlijk warm geslapen! Een deken van wol of iets anders dat goed warmte vasthoudt zou fijn zijn om het nog wat warmer in bed te krijgen! Een bepaalde overdekking bij een paar barbecues zou handig zijn i.v.m. het onvoorspelbare weer in Patagonië. Al is het een ijzere plaat die je er bovenop kan leggen
• Florian (6/5): - Der Wärmflaschen-Service ist schon ein Highlight, aber bei den bitterkalten Nächten zum Herbstanfang auch erforderlich, da das Zelt nicht beheizt ist. Leider waren im Waschraum über Nacht sowohl Strom als auch Wasser abgestellt, sodass wir Bad und Toilette früh morgens vor unserer Wanderung im Nationalpark nicht nutzen konnten...
• Sam (10/5): Amazing and very memorable trip - Delicious breakfast and packed lunch for the hike - high quality food, although very expensive. Glamping tent was comfy, and the bedding on the inflatable mattress was quite warm. Not a comment about the accommodation, but make sure to leave plenty of time to arrive as it’s quite remote and you have to drive slowly on the roads due to holes
• Ingrid (5/5): Pas très agréable… - L’emplacement et la vue sont exceptionnels Le restaurant est très bon mais ne fait pas partie du camping Peu confortable Pas de wifi sauf à la réception Pas de petit déjeuner prévu Rapport qualité-prix très cher pour ce que c’est!
• hock lai (8/5): - friendly n helpful staff reception n restaurant closed most time
• Estelle (8/5): - L’emplacement est super le parc Torres del Paine. Les espaces communs et la chambre étaient propres mais ça ne vaut clairement pas son prix. Si vous payez en monnaie local (pesos chilien) vous paierez 19% de taxes
• Gert (8/5): Beautiful and convinient place in the Torres NP - Good spot to do different Hikes in the Torres del Paine NP - but you need your own transport. The Restaurant serves realy very good food..😎 No Water between 24:00 and 07:00 !
• Michal (10/5): Great camp - The tent was very spacious and the bed was super comfortable. Arrival went smoothly, the check-in was quick, and the host was pleasant. The washrooms and toilets were always clean, there was always toilet paper available, and everything was absolutely fine. We would come back. The gate to the park is just around the corner, and from there the walk takes anywhere from 30 minutes to an hour and a half, depending on where in the park you’re heading.For dinner, we also used the restaurant, where they cook excellent food. Wi-Fi is only available at the main building, which is a bit of a pity nowadays, but we’re in such beautiful nature that you can easily manage without it.
• sannekevanwalsem (3/5): No value for money. - Beautiful location right at the entrance of the park. However please note that, it takes between 40 minutes to 1.5hours to the start of any track. Beds were comfortable, and it is nice you get a hot water bottle to keep you warm at night each day. The restaurant close by was very decent and they were super kind there. Showers where often cold, and far away from the tent. Staff was disappointing. When asking for any hiking tips, the receptionist said she wouldn't give any recommendations. In my view, this is basic service in a hiking area. It is very expensive for what you get.
• Vesna (9/5): -
• Martine (7/5): Bien situé mais froid - Le camping est situé à l'entrée du parc Torres del Paine, ce qui est très pratique. L'accueil est chaleureux et nous avons dormi dans des domos plutot bien équipés contre le froid. La fermeture des tentes est difficile, il y a trop peu de crochets ou d'endroits pour mettre ses affaires, les sanitaires sont spartiates, trop peu chauffés, pas de caillebotis pour sortir proprement de la douche, eau froidexaux lavabos,... Les prix du restaurant sont exorbitants.
• William (10/5): Perfect camping with superb views - Very clean bathroom lots of hot water. Views of Torres del Paine were fantastic right from my tent. Restaurant on property offers outstanding pizzas. Staff accommodating None
• kenth (9/5): - The campsite is right next to the park gates in a beautiful setting.The staff were lovely and very helpful. They have supply of hot water in the office. Bed was comfortable and warm in spite of cold wet weather. There is a restaurant next to the site which serves meals or just coffee and drinks with amazing view to the park The staff here are also friendly and helpful. There was no hot water. Not sure why.
• Johannes (10/5): - Die Alge und die Ruhe!
• Gert (9/5): The food in the restaurant is extraordinarily delicious and presented with love for the detail! In addition, the view on -
• Patrick (10/5): - Superbe camping très bien entretenu dans un endroit magnifique. Accueil très sympathique. Restauration possible à Aveoli qui jouxte l’accueil. Tarif quelque peu élevé
• Ale (10/5): El mejor camping de Torres del Paine - Tamara y Felipe, los anfitriones, son super serviciales El café del restaurante podría ser mejor
• William (10/5): Camping with a view - Wonderful views of Torres de Paine from campsite. Clean facilities. Great customer service. None
• Wei Li (10/5): -
• Burçay (9/5): Comfy Glamping - We stayed in a glamping tent and tbh our expectation for the night was very low. We had one of the comfiest beds to sleep on and a very nice camping area. The staff speaks very good english and answered all our questions, helped us a lot. They guided us with a car to our tent and showed everything. The shared bathrooms were also clean. Also there is a cafe/restaurant as a facility and they have beer on tap which was rare in Patagonia :) It is not even 5 min drive from the entrance of the Torres del Paine Gate. The tents or camping places are a bit too close to each other. But if you are only coming to sleep that's okay. Be aware that there is no electricity and water(also in the bathrooms) during 10pm-06 am I think so if you are leaving early for a hike like we did, you need to work with headlamps or so.
• Kevin (9/5): - Nice place to stay for the price given the cost of the surrounding area. I could park my motorcycle right next to the tent. The front desk clerk was very helpful and kind.
• Olivier (8/5): - Bien placé à Rio Serrano. Confort des couettes épaisses quand il vente et fait froid dehors.
• Maarten (9/5): Een digitale detox - Een heel fijne camping. Rustig en aan een rivier en geen ontvangst op de telefoon. Heerlijk. Liever had ik nog een paar stoelen met rugleuning gehad om even te kunnen zitten. Natuurlijk, er waren bankjes maar... Ook miste de camping een centrale keuken. Wij hadden geen kookgerei bij ons dus waren we aangewezen op het restaurant.
• Tiziano (8/5): - Punto panoramico bellissimo, ottime strutture, sia i bagni che il ristorante. La tenda è spaziosa e il materasso, seppur gonfiabile è abbastanza comodo anche se un po' corto. C'è il wifi Visto il costo, potrebbero offrire almeno la colazione
• Eva (8/5): - Très joli camping, petite yourte confortable. Les toilettes ainsi que les douches communes sont propres. Le pique-nique préparé la veille pour le lendemain est très bon.
• Julio Carlos (10/5): -
• melina (10/5): -
• coco (8/5): -
• Johnny (7/5): -
• Piotr (8/5): -
• Rhiannon (9/5): -
• Ann Marie (8/5): Good glamping experience - Great location right beside Torres Del Paine park entrance. Attached restaurant served delicious food and not over priced. Very good staff. Clean warm shower room and toilets. Nothing
• Alina (10/5): -
• Martijn (9/5): Very special experience to stay in a tent in the Torres del Paine NP - - Amazing location in Torres del Paine NP with views of Los Cuernos - Great bed, with a lot of warm blankets - Hot water bottle provided to keep you warm - Nice restaurant for breakfast and diner - Obviously no toilet in the tent so you have to get out your warm bed and walk to the external toilet facilities (which is of course normal on a campsite) - A bit pricey but that’s all in Torres del Paine NP
• Jocelyn (9/5): Glamping avec tous les services - Le restaurant était de haute qualité et le service de notre serveur Kevin était incroyable! Les heures d’ouverture de l’administration étaient limitées
• Nuria (8/5): Buena opción si no te alojas dentro del parque - Si no te quedas dentro del parque porque no vas a hacer ninguna ruta de senderismo como es la W o la O, esta es muy buena opción. Es un poco caro pero no hay opciones mucho más asequibles que esta- Es un glamping muy grande, limpio, donde te dejan unos guateros por la noche si hace mucho frio para que cuando entres en la cama (colchón hinchable pero bastante cómodo) no tengas frio. Aparte, tienes una zona de bbq y como un cenador de tu carpa donde puedes dejar o cocinarte comida en la bbq. Los baños son compartidos pero yo raramente me crucé con ellos allí. La comida del restaurante (creo que es independiente de lo que es el alojamiento) pero esta muy rica. No tengo nada que decir que no me gustase. Por poner algo que hay mucho mosquito pero eso no es problema del alojamiento como tal. Si eres propenso a ir, lleva buen repelente. A tener en cuenta que no hay internet móvil y que el wifi solo es en la recepción y en el restaurante.
• SHARYL (8/5): Our stay at the Rio Serrano campsite was amazing, with beautiful vistas! - The tent with the mountain view we stayed for 3 nights was spectacular on a clear, sunny day in January. Although the tent was spartan, the thick duvet kept us warm during the cold, windy summer nights in January. The walking path within the campsite, lined with greenery and planted trees, was calming to our senses as we enjoyed the sound of the rapidly flowing river nearby. We had previously emailed the staff about our preference for a tent with a mountain view. However, we were initially assigned a tent next to the river, even though a mountain view tent was available. After insisting on our request, the staff eventually provided us with the tent that had the mountain view.
• Tim Doup (9/5): A great stay in a beautiful area just outside the National Park - It was a great place to stay. We had two separate tents close to the Serrano river. Very warm beds, air cushion mattress, little table with a small lamp. We had a separate small open outdoor cabin with a table and seating where we could enjoy some of our breakfast, drinks and relax. The wash facilities were clean and when we stayed never busy. There was also an excellent restaurant on-site which served very nice dinners and drinks (pisco sour). We also had some nice sunsets and sunrises Hot water in the shower was sometimes hot for a short while, then cold. After turning it off and on it was hot again, but for a short while only. For the rest it was a great stay. A chair and table in the tent would be nice to have.
• Alexander (8/5): -
• Kerstin (9/5): -
• Mott (8/5): - The location was spectacular
• Frédéric (6/5): Bon emplacement mais cher au regard de la nature des équipements - Camping très bien situé à l’entrée du parc la plus proche par la route de Puerto Natales. Idéal pour voyageurs en voiture. Les tentes sont spacieuses, la literie est constituée de matelas gonflables un peu mous mais les couvertures et la couette fournies permettent de ne pas trop souffrir du froid. Le gros inconvénient est la distance des toilettes et de la salle de douche où l’eau chaude n’est disponible que de 19h à 24h.
• Namrin (8/5): - The restaurant is great. The bed is warm. The location is inside the park so quite good. Very ridiculously expensive for a tent. The toilet and shower are a bit far from the tent we've got.
• CARMEN (7/5): - La ubicación junto a una de las entradas del parque y las vistas!!! Falta de confort para el precio. El lujo es la vista. Cuartos de baño muy básicos, no hay electridad ni wifi en las tiendas.
• Alex (10/5): Excellent séjour aux portes du Parc National emblématique de Patagonie ! - Emplacement parfait pour parcourir le Parc National Torres del Paine. Personnel extrêmement sympathique. Installations collectives vraiment très propres. R.A.S
• Jina (2/5): - The location was convenient near the south gate of TDP. The operation was too cheap. No cold water, no hot water, no electricity between midnight and 7am. We got up early and couldnt brush teeth or flush the toilets. Bathroom is NOT heated, and no hot water in the sink.. It is cold everywhere. The restaurant is strictly for food sale, and campers were not allowed to hang out even in the corner of the restaurant. They wanted tip for hot water. Also they are open only limited hours. The campground didnt have a place to hangout with chairs and table when we were not hiking. In such a harsh weather, this is not acceptable. In the tent, they give you soft air matteress that are short and not comfy. My husband is not a tall guy but his feet stick out and cold all night. . No chairs or tables to sit. No proper lamp. The little lamp they have is like a night light. Towels were smelly. Bedding had hairs. You can request hot water bottle to keep you warm in the bed. Sometimes, they were only half filled and the bottle cover was wet. Staff didnt look happy in general. We spent 5 nights there and there was only one other tent occupied. Compared to this, Pehoe campground was happy, busy, and generous with food, hot water, facilities, etc. Go to camp Pehoe. I will never use serrano camp again.
• Manon (8/5): -
• Thorsten (9/5): -
• Marcin (8/5): - Piękne miejsce, piękny widok, blisko do wejścia do parku, niezapomniane wspomnienia. Wyłączony prąd w nocy, również nie było wody (w ogóle w nocy). Trudno było się również doczekać ciepłej wody.
• RAUL (10/5): Superó mis expectativas - Muy bueno La comunicación en caso de urgencias
• Gerd (9/5): -
• melanie (9/5): Super Camp, sehr schön am Fluss gelegen - Wir waren drei Nächte dort und hatten das Glück einen Domo direkt am Fluss zu bekommen. Super schön! Wenn man aus Natales kommt und sich Fleisch und Kohle mitbringen kann, kann man dort super grillen. Die riesige stabile Luftmatratze war überraschenderweise sehr bequem. Man bekommt sehr warme Decken und es gibt jeden Abend eine Wärmflasche ans Zelt. Ansonsten ist es campen. Also alles selbst mitbringen, wenn man sich selbst verpflegen möchte oder im etwas teuren, aber sehr leckeren Restaurant zu Abend essen. Dort gibt es nicht nur Sandwiches und Burger, sondern auch Lamm, Fisch, Rippchen, Salate und Pizza. Und kostenlos WiFi! Bei Verzehr. Dort gibt es auch heißes Wasser gegen eine Spende. Jeder Platz hat einen überdachten Unterschlupf mit Tisch und Steckdose (Strom 7-24 Uhr). Am besten nimmt man eine Schlafmaske aus dem Flugzeug mit, da die Lichter im Camp abends sehr lange an bleiben und hell sind. Für die Preisverhältnisse im Park ist das Camp für 68€/Nacht sehr günstig. Man sagte uns 3 Tage vor Anreise, dass man ein Ticket für den Park benötigt, um anzureisen, obwohl das Camp vor dem Eingang liegt. Das wäre eine wichtige Information direkt nach der Buchung. Das ganze ist auch nur in der Theorie so, da es keiner kontrolliert. Das hat uns leider unnötigen Stress verursacht.
• Erni (10/5): - Die Rezeptionistin Tamara war ausserordentlich freundlich. Das Zelt war super gemütlich, sauber und wunderschön gelegen direkt am Fluss. Das Bett war sehr bequem,, kuschelig und warm. Abends wurden sogar Bettflaschen vorbeigebracht. Es gibt viele Dusch-/WC-Hütten, sodass immer was frei ist ohne zu warten. Die Anlage war sauber, das Wasser warm. Zudem gibt es ein leckeres Restaurant. Nichts
• Juan (1/5): - Lo único bueno a destacar ha sido la actitud y cordialidad de Tamara y Diego, el personal de recepción. Nos hemos sentido estafados. Se anuncian en booking como un glamping y te cobran más de 150€ por noche con unas tarifas dinámicas que son ilegales según la CONAF, pero con lo que te encuentras es con una tienda con un colchón inflable en la que no hay ni un enchufe ni luz. Hasta el día antes de la llegada no te avisan de que no tendrás agua caliente ni luz ni electricidad por la noche ni tampoco wifi en ningún momento del día salvo cerca de la recepción. Además, está en la entrada del parque pero en la punta opuesta a donde comienzan las rutas, por lo que se tarda en llegar lo mismo que desde Puerto Natales.
• Smith (10/5): - Gorgeous surroundings and comfortable beds, the restraunt on site served really good food
• Daniel (10/5): - Tente tres confortable et tres bien.placee a l entree du parc.
• james (10/5): Great Glamping Experience - Excellent food in the restaurant, for both dinner and breakfast. The tent was comfortable and warm with the thick blankets. All Good.
• Bernd (9/5): Eine ausgezeichnete Alternative zu den noch um einiges teureren Hotels In Rio Serano - Die Freundlichkeit der Dame an der Rezeption war schon außergewöhnlich. Sie meinte, sie lerne Englisch und konnte besser sprechen als wir. Die Toilettenanlage hatten wir jeweils ausschließlich für uns. Mit der Wärmflasche am Abend war meine Frau mehr als zufrieden. Das Frühstück im der Gastwirtschaft nebenan war Gold wert. Dass es warmes Wasser in der Dusche, nicht aber am Waschbecken gab, damit konnten wir leben. Der Weg zum Campingplatz könnte etwas besser sein. Aber auch das ist nicht so dramatisch.
• Frank (9/5): Top! - Perfekte Lage am Fluss vor dem Parkeingang. Tolles Personal und ein wirklich gutes kleines Restaurant (auch Frühstück) mit fairen Preisen, obwohl es keinerlei Alternativen gibt. Wir waren begeistert !
• Peteris (10/5): - Staff- friendly and excelent! Tamara in reception and Kris and other staff in restaurant- supper! Very good dinner and wine selection.
• Fernando Gabriel Nicolas (10/5): Camping súper limpio, baños excelentes, muy amables. Nos compartieron wifi en el comedor. Entorno muy bello, lugar ideal - La limpieza y la amabilidad Nada
• Jessica (10/5): Great stay for ppl who are not doing W or O trek and camping. - Loved my experience at this site just outside of TDP. It was easy to check in and the tents were a good size. The mattresses were fairly comfortable and the bedding was sufficient to keep you warm overnight. The reception provides you with a heating pad over night as well which was very useful. Facilities were good and clean and not far from our site. The restaurant on site is phenomenal so don't worry if you aren't the "camping" type. We rented cook equipment from Puerto Natales but only used it for our breakfast. Stayed 2 nights and had dinner in the restaurant both nights well worth it. The pizza is fantastic. If you aren't a "trekker" and still want to experience TDP without having to do the O or the W trek this is a great option and you can do parts of the trek and smaller hikes as an option.
• Lance (9/5): Great location with beautiful views next to the river. - Short drive to the park entrance ideal for day visits No dislikes
• Celia (8/5): Noche especial al lado del Río - El camping estaba muy bien, baños accesibles, para llegar hasta allí tamcpo tuvimos ningún problema. La tienda no está calefactada pero es verdad que no pasamos frío para dormir, nos ofrecieron otra manta y unas botas de agua calentita que duraron toda la noche. La chica que nos atendió era encantadora. Le falta algo de mobiliario en las tiendas, y algo más de oferta en el restaurante.
• Benno (9/5): - Sehr freundliches Personal im Restaurant, eigentlich überall. Bettflaschenservice ist top! Auswahl an Essen ist ok. Keine Einkaufsmöglichkeit innerhalb 40km.
• Marco (10/5): - Sehr nettes Personal Wärmflaschenservice am Abend Super Lage für den Nationalpark Schöne Anlage am Fluss Luftmatratzenbett im Zelt sehr komfortabel und gemütlich Mehrere Sanitärhäuser mit stets sauberen Duschen WCs Waschbecken. Restaurant neben dem Campingplatz bot Frühstück Mittagessen und Abendessen in guter Qualität an.
• jean luc (10/5): Fantastic place to stay at a decent price for the park and - The staff was outstanding at the reception and the restaurant Facilities were great very clean A member of our group had disabilities and the staff made sure that our tents were close to bathrooms The bedding was very comfortable and we felt warm in our beds Finally the restaurant served very good food with a large choice The signage to the property is inexistant or de did not see it. As there is no cellular network in the park we had a hard time to find the place
• Meena (5/5): -
• MP88 (6/5): War ok... - Top Ausgangslage um den TdP NP zu besuchen. In der Nacht war das Bett samt Matratze und Decken ausreichend warm, was wir nicht dachten bei einem Zelt. Der Preis ist eine absolute Frechheit für das möchtegern "Glamping". Da es aber nur wenige preiswerte Auswahlmöglichkeiten gibt muss man wohl oder übel in den sauren Apfel beißen...
• Jeusset (10/5): Superbe inoubliable - L’emplacement, le personnel, la tente avec les bouillotes , le restaurant, les douches
• Carla (9/5): Basic accommodation but good for the area and prive - I think all the bad reviews for this place are perhaps from people who have never been camping before. It's very basic, which is the point. It is crazy expensive for camping, but everything in TdP is crazy expensive, so I'm not sure how this differs. Hotels in Rio Serrano are $350-$400 USD a night to start, so for $130 USD this was reasonable to me. You get what you pay for, and here you're getting minimal accommodations for minimal money given the location. The bathrooms were some of the cleanest I've encountered while camping, and the staff were friendly and helpful. Each site has a small shelter with a picnic table, plus a plug in to charge your phone. There is no electricity or hot water from midnight-7am, which was fine for us. They warn you in advance about this, so just bring a bit of water to brush your teeth or whatever if you're leaving early in the morning. The food at the restaurant was actually excellent, and there is wifi there. People who complained about the cold should have booked a hotel room lol. It's outdoor camping guys! One of our air mattresses had a hole in it. We did get it replaced with a new one after the first night, but it does seem like they should be checking them before a guest spends a night on a flattened air mattress.
• Stephane (8/5): - Logement original pour pouvoir passer une nuit dans le parc sans se ruiner. Nous avons choisi une tente type domo, lorsque nous y étions vent et neige, les lits sont confortables et une fois dedans nous n'avions plus froid malgré les températures très basses. La réception nous a même remis des bouillottes, attention que nous avons bien appréciée. Très bon restaurant.
• Verity (10/5): -
• Filipo (9/5): - Ambiente muito limpo, o lugar é realmente imerso a natureza , uma vista privilegiada de 360 graus rodeado pelas montanhas . Ótimo restaurante Falta de aquecimento no glamping
• Carolina (9/5): - Ubicado en la puerta del parque, baños públicos pero muy limpios con agua caliente y disponibles muy cerca de la carpa. Cama con colchon inflamable muy cómodo con mantas gruesas. Excelente servicio y disponibilidad. No hay calefacción dentro de la carpa. El restaurante disponible aunque completo solo cuenta con comida tipo sandwich/hamburguesas. Desayuno completo disponible pero un poco costoso.
• Jenny (10/5): Exceeded all expectations - Location Cleanliness Warm beds Lovely staff Great bar/restaurant Nothing
• Nadia (8/5): Buena - La ubicación el lugar es hermoso Los parques infantiles muy poco mantenimiento con muy pocas actividades para los niños. Debería. Actualizarlos
• Valeska (10/5): -
• Franziska (9/5): -
• Rangel Caio (10/5): - Adoramos a experiência. As tenda era grande e bem protegida do vento e do frio, com localização às margens do Rio Serrano. Cada tenda tem seu próprio espaço externo com mesa, área de churrasco e tomada. Como estava muito frio nas noites em que ficamos por la nos forneceram bolsas de água quente e cobertores extra. Funcionários atenciosos e prestativos. O Glamping conta com um ótimo restaurante/café bar. Somente uma tomada no espaço externo/tenda.
• Andres (8/5): - El Restaurante muy bueno, la comida excelente y el servicio también.
• Kelly_lopes (9/5): Ótima experiência - Lugar lindo, funcionarios atenciosos e restaurante com a melhor pizza da vida. Foi uma ótima experiência. Estávamos com receio do banheiro, frio... Foi tudo super tranquilo e a vista é espetacular Nada
• Murray (9/5): -
• Pierre (10/5): - Merveilleux cadre et de très gentilles attentions de la part de toute l'équipe.
• Lucrezia (9/5): - Nonostante il freddo (3 gradi), le coperte tenevano molto caldo e ci hanno permesso di dormire bene. Ci sono state fornite anche delle borse dell’acqua calda ogni notte, molto apprezzate. C’erano molti bagni e docce in proporzione alle piazzole, e venivano puliti tutti i giorni. Acqua calda negli orari indicati. Posizione ottima a 5 minuti dall’ingresso serrano del parco. Vista molto bella sui Cuernos. Receptionist molto disponibile. Per mangiare c’è un ristorante dal menu un po’ limitato e prezzi un po’ alti (ma comprensibili vista la posizione isolata)
• Tallie Lemes (7/5): The tent is a big onion! Very comfy - The staff was superb, always attentive to our needs. The tent is quite big (I was by myself) and despite being an air mattress, it was super comfy. The scenery around is absurd, super beautiful. The most annoying part of the experience was the place not accepting perfect dollar bills as payment for the stay. They gave me some talk about Chilean bank not being able to accept new notes (mine were new) and since then I was paying accommodations + car rental perfectly in dollars with no issues. That was a bummer since I had prepared the money to pay them. They were not flexible with it, and if it wasn't for my Amex I wouldn't be able to pay for my stay. That was disappointing and I think they should be clear that dollars in cash are not acceptable.
• Stephane (7/5): - Very close from the Park, personnel is awesome, the Even helped My preparing my meal! The restaurant on the site is great! Only the facilities for cooking are missing, expected to have pots and cooking area available, but the only thing included are a fire Pit and a table. Meaning you need to bring all your cooking gears.
• Catherina (4/5): -
• Jason (8/5): Beautiful views clean comfy beds but lacking on basics for the price - The bedding was very comfortable and warm with ample room in the tent. A hook for your wet towel after showering is needed. The parking was very close to our tent and the bathrooms were very clean with ample hot water in the evenings. the water and power did not turn on until late in the morning - to get up and hike at 6 or 7 am you had no way of getting water :( A way to get hot water for coffee, even the small restaurant on the premises wasn't open, for early morning hikes was a real disappointment when paying over $100/night :(
• Rebekah (1/5): Avoid at all costs - The property did not refund our deposit! Have tried to contact them numerous times but to no avail. Have had to resort to contacting booking.com back and forth. Still not obtained the deposit back. We have lost £150… I would avoid staying here at all costs. Further more, it’s on the other side of the national park, so to access for instance the main trail head for the three peaks hike, you will need to drive 1hr 30min. Consider carefully before you book
• Maria (7/5): Good - WCs and toilets were super clean and the bed was comfortable. Towels and extra blankets were available free of charge The cafeteria had closed the day before and there was no information about it anywhere. Luckily we had dinner on our way there
• Andrew (1/5): I checked out two nights early and stayed somewhere better! - Good location Worst bed I’ve ever slept on. Uncomfortable, lumpy and too short, so half my legs hung off the end.
• Oya (6/5): Pleasant - Quite a beautiful location by the river. Easily accessible for visiting Torres Del Paine. The staff who checked us in was very kind and helpful. Inconsistent hot water for taking a shower. The restaurant opens at 9am for breakfast, which is very late considering that most people leave their accommodations in the region to get to Torres Del Paine early. They couldn’t even provide some packed breakfast before 9am, as is the common practice for other accommodations in the region. In addition, we asked if we could sit in the restaurant in the evening, they said no, which means there was no common indoors area for guests to sit and rest.

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