Exclusive 3B2B Apartments At WSP

Location: 260 Spencer Street, Melbourne, au

Star Rating: 7.3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• Sauna
• Heated pool
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• CCTV outside property
• 24-hour security
• Television in common areas
• Free wired internet
• Access to nearby indoor pool
• Internet access
• Japanese garden
• Covered parking
• Secured parking
• Garage
• Swimming nearby

Rooms Available

• Three-Bedroom Apartment

  This spacious apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, a seating area, a dining area as well as sea views. The unit has 6 beds.

  Max Occupancy: 10 (10 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Sauna
  • Private pool
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Heated pool
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Accessible by lift
  • Smoke alarm

Guest Reviews

• Pradhyumam (6/5): Its god but,It a misleading as well, the pool and other facilities open till 9,but actually we need to have an orientati - Its in very good location, and convenient. Overall, my experience at this apartment was disappointing. The host was not very communicative or polite, which made the stay more stressful than expected. There was a lack of transparency—important information like the security deposit was not clearly mentioned in the listing, which felt misleading. Additionally, access to advertised amenities such as the pool and gym was not available during our stay. There were also very strict rules that made it difficult to relax and enjoy the property. I would recommend the host improve communication and ensure all conditions and restrictions are clearly stated upfront to avoid confusion for future guests. Future guests should carefully read all details and confirm conditions before booking.
• Mason (1/5): -
• Kristyn (8/5): -
• CHINGMIN (8/5): -
• Moé (1/5): Fraud - Smells Dirty
• Liz (8/5): Would stay again. - Great views from unit $600 bond into owners account is not good for business travel. The bond should be able to be paid via credit card, which covers insurance. Also it is not clear on booking.
• Tiffany (5/5): Was overall great stay and very nice motel for the price - The veiw the set out of the apartment the location close to everything and nice location for a family vacation The window was duck tapped closed when it needs to be replaced that’s a hazzard for anyone and especially when your 37 story’s high All the walls in the apartment were dirty I took photos the stove top wasn’t clean the washing machine didn’t work properly and for the price and the quality of the hotel the walls would have been cleaned or at least repainted that is horrible to look at all the black and
• Colin (10/5): - The view was spectacular The bed was very hard.. comfy for some, uncomfortable for most.
• Gigi (8/5): -
• Chantelle (9/5): Would definitely stay again - Everything Nothing
• Shidartha (10/5): -
• Hung (8/5): Good choose for a city experience. - Very nice view and have lots of facilities to us. Location is very convenient.
• Michael (10/5): -
• Achan (10/5): -
• Sarah (8/5): Great location, good size apartment for a family or group of people. - Great location, great amenities It needed a very good paint. There were a lot of marks on the wall and even sticky tape in places
• Katherine (7/5): -
• Acuei (8/5): -
• Suni (5/5): -
• Maddy (7/5): -
• Bailey (10/5): It was a great place for our needs - It was a very good location No issues
• Jo (6/5): -
• Debbie (1/5): Not good at all, won’t stay there again. - The location was great. The aircon didn’t work, the floors and walls were dirty, we only had one key to share between 4 adults and the manager of the property was EXTREMELY rude. They also take a $600 bond and keep it for an unreasonably long amount of time so they can collect interest on it, something that you don’t find out until after making the booking. All things considered I would never stay there again, there’s way better value for money around.
• Steven (10/5): Excellent and can’t wait to stay in same apartment again next year - Location and view. Clear instructions. N/A
• David (3/5): Disappointing and definitely not worth the price - The location was good The place was dirty, there was make-up smears on the floor tiles in ensuite, the walls are filthy as i have read in other reviews and need to be repainted. It took longer than was promised to get the bond back but atleast i got it back in full, and the beds were small and very uncomfortable. The air-conditioning doesn't work properly. I Know how to use air-conditioning but could not get it cold it was too hot we were all sweating and I have also seen many other people complain about this in reviews. Also doesn't help that the window latches need fixing so we couldn't even have the windows open. We know how to use air-conditioning but it needs attention. I wish I read the reviews before I booked, would not recommend this place. The furniture was not like the pictures, was very basic and dirty marks all over the couch.
• JannyEm (10/5): Excellent location - Fantastic city views. Hosts very easy to deal with and amiable. Close to Southern Cross station. Thank you for an excellent stay.
• Colgrave (10/5): Although it was a short stay, my team and I loved staying at this property. We will definitely consider staying when we - The layout was really good and the apartment has a neat design. The access and key retrieval was a little tricky. But all in all it wasn’t to hard to work it all out.
• Beth (5/5): Great location, extremely rude staff. - Property was in a fantastic spot, so close to Spencer street station and tram stops so easy access to other areas of the CBD. We had originally organised and had approval for an early check in of 1pm (standard check in was 3pm) - we agreed to pay the additional $60 for this 2 weeks in advance. When it came to check in time on the day, we arrived and the cleaner (who was so lovely) was servicing the apartment, she apologised for being there but was told we would be checking in at 3pm (we understood it wasn’t her fault). We had plans and bookings to attend as we were there for my grandmothers 80th birthday (it was a surprise for her). I thought it must have been an honest mistake and wanted to query with the apartment manager if the other apartment that was offered a few days earlier was possibly available and potentially we could shift into that apartment to avoid any issues with our arrangements and with the cleaner present. I called the phone number connected to the apartment booking and the response I received was awful. The lady who took my phone call was extremely rude, confrontational, abrasive, continuously spoke over the top of me and did not take any accountability regarding her miscommunication of our approved early check in. The issue expressed from her is that she had not received the $60 payment, so never relayed to the cleaners that we would be there early, but we also had never been told how to pay the $60 (we had also been in touch multiple times since this arrangement). Had I known this the week prior, when I was happily bank transferring the $600.00 as a bond, it would have been kind for her to have mentioned that she had not yet received this money, as clearly money was not an issue for me. I reviewed the initial messages regarding the confirmation of early check in approval and not once was I informed of how to pay for this early check in or that I needed to transfer it to a BSB and account number - I had assumed that paying through booking.com, it would automatically be amended to the total price (I also would not have assumed this, had I been informed originally).
• Mohit (1/5): -
• Jessica (10/5): - Everything Nothing
• susan (7/5): - Great view.
• Luke (1/5): Super rude host - Nothing we expected a balcony and there wasn’t one just to deal with the rudest host I didn’t like how it said there was a balcony and there wasn’t one and when you try and resolve the issue they tell you too bad
• Nepal (1/5): Worst service from owner & a big liar. - I couldnt even access keys & owner didnt even pick her call. I had to sleep in the car overnight as it was past midnight. Owner told me that keys would be on a letterbox(which should have been unlocked) however letterbox was locked & even the receptionist couldnt open it saying it was locked. Had to sleep within my car with my 2 kids & elderly parents. Worst host ever. And she even said I was a liar and was never at the property. What a load of rubbish. Avoid this property & owner.
• Emmet (7/5): - Apartment was nice, amenities were good and a good location. walls a bit dirty and as were floors but nothing major
• Lukas (8/5): -
• Lukas (1/5): -
• rowan (5/5): -
• Gourav (5/5): Ok to stay but too security deposit is bit concerning - View was ok. Building was good. They literally want $600 deposited in their bank accounts one week before check in and keep with them for almost 2 weeks after stay.
• Kelly (7/5): - Location and view Walls were in need of a clean, no coffee or tea available
• Andrew (5/5): Misleading advertising and parking not included even thou advert stated parking - Smoke alarms open and no batteries so not operational. Parking cost extra at $140 per night Fixtures damaged and worn After booking damage deposit required before entry after confirmation on site. Have to wait at front till someone enters to be able to get keys Lost keys cost $1000 fine
• Isabelle (8/5): -
• Qadir (8/5): Everything was good just need to put in a microwave - Location and the condition of the property No microwave
• Gillian (10/5): We were in Melbourne to take my husband to a specialists appointment. The apartment was close to both the train station - Close to train station. Great views. Nothing
• Mardiana (7/5): - The location Don’t have tea sugar coffee
• Tristen (10/5): -
• Maddie (8/5): Great value for money. - Great location. Within short walking distance of Southern Cross station, Marvel Stadium & free tram stop right outside. Beautiful apartment with amazing views. Plenty of beds. Mattresses were hard. Pillows were flat and lumpy. Aircon didn’t seem to reach bedrooms very well. Was a bit hard to find. Thank goodness for the Ritz concierge who pointed us in the right direction!
• Jason (9/5): -
• Jamie (10/5): Pretty good 👍 - View and location The showers need some attention they leak all over the bathroom floor
• Krystal (2/5): -
• Jaskaranroop Singh (1/5): -
• Amanda (9/5): - It was a generous size, for our group of 9, very clean and well stocked kitchen too. Fantastic location!! The pillows and check in was pain and the deposit, which I didn't see when I booked but we sorted something out and very much appreciate that!
• Mary-Jane (7/5): -
• Robyn (4/5): Very disappointing - some major negatives and host demanding and hard to deal with. - The location and the views in the apartment Key collection - complicated and hard to follow - no where to park to get into building, no fob to get in - had to wait for someone random to open the door. Parking - cost $70 extra - then very hard to find parking space in car park. Also asked by host to park in front of someone else - then had to get up and move our car early so those people could leave. Ridiculous. Carpet sopping wet - host said they had been cleaned that day - left soaked in one bedroom - couldn’t walk in without sinking in water. Host - responsive when help needed - but abrupt and rude to deal with. Damage bond of $600! That had to be paid in a private account AFTER we had booked through booking.com - and wasn’t returned for another 7 BUSINESS days! Never have had to pay that when booking through this app before.
• Kime (10/5): -
• Terry (8/5): -
• Kylie (10/5): -
• Ben (8/5): - 위치와 아파트 자체는 좋았습니다 리셉션이 있으면서도 가방 보관 서비스가 전혀 이루어 지지 않았고, 디포짓 부분에 어카운트에 입금을 하고 리펀드 부분을 1주일 후에 처리하는 부분등 고객 입장에서는 굉장히 불편함을 느끼는 서비스입니다. 내방문에 대한 부분은 생각해 보아야 할것 같습니다ㅡ
• Ava (10/5): -
• Travis (7/5): - Great location Reception staff weee fantastic. But the contact person thru the app was rude.
• Heather (1/5): Wouldn’t stay here unless you were desperate. - The location was great! Across the road from marvel stadium and only a 15minute walk to near by shopping centres The door handles leading to all bedrooms but one are about to fall off (they are actually only just hanging in there). There’s a drawer top cover in the kitchen that’s completely off the front and been tucked into the drawer by someone (obviously the owners haven’t bothered to even try and fix it). In the main bedrooms bathroom, the toilet door handle isn’t attached to the door and towel rack isn’t even secured, just sitting on the ground. The cupboard draws in the main bedroom are filthy with some sort of cream coloured splatter that’s over it and the walls throughout the apartment need a decent clean as well as there are black marks honestly everywhere. The walls are falling apart (literally it’s been duct taped together to hold it together). No windows physically close as all the mechanisms in all bedrooms are gone. The state of this airbnb is a disgrace and definitely not worth what we paid. I did try bringing these issues up to the Airbnb host whilst we were staying there, but they didn’t even bother to respond. So clearly dont really care about the state of apartment. They were also super rude before we even checked in. We simply asked if we could store our luggage at the hotel lobby when we arrive from the airport and they simply just repeated a sentence that could have been taken two completely different ways. We ended up taking our luggage to store at the crown casino because the airbnb host was rude, and i honestly couldn’t be bothered getting them to reiterate which way the message they were trying to say was to actually be perceived.
• Olga (8/5): - It was a very comfortable property.
• Narelle (8/5): Family times to remember - The property was close to transport and it was comfortable for 6 adult family members to share and spend time together. Finding the entry was not clear from instructions, it is not well signposted externally but I guess that is because it is predominantly residential
• Shashi Pabasara (7/5): -
• Mark (8/5): Great accommodation & central to everything with transport right at your front door. - Great set up but no tea, coffee or milk as we normally get in other accommodation but apart from that was very nice set up. No Tea, Coffee or milk
• Sandy Hynson (6/5): - Position Spacious Hard to find Hotel and carpark Beds Dirty kitchen
• Barbara (8/5): -
• Troy (10/5): -
• Borg (3/5): It was a bed for the night and that’s all - Proximity to marvel stadium Difficult access to both apartment & parking
• Kathy (4/5): - View and location Dirty, old, scratches on walls, furniture was very basic
• Jess (8/5): - Location was great Car park was a maze but that is not the hosts fault
• Darren (8/5): - Location, wasn't far to walk to necessities. Food, train, public transport. Had to leave.
• Glen (9/5): - Very nice apartment, close to the centre of Melbourne, Car parking, 3 bedroom apartment but with only 1 key and fob
• samer (1/5): appalling - Furniture cheap, uncomfortable mattresses and pillows super dusty unclean broken tap no heating and the list goes on i will be leaving a negative review on google
• Lee (10/5): -
• Melissa (10/5): Fabulous location, felt extremely safe, close to all amenities -
• Amanda (1/5): - The room was absolutely filthy and discusting, we were there for half an hour and left. The hosts would not even give us and refund, and still waiting for the bond back. Very dissapointed for the money we spent
• Sophia (10/5): -
• Joseph (6/5): -
• boxu (9/5): -
• Daniel (6/5): Could be great, but not very clean and average pillows - Location was great Wasn’t very clean
• Robyn (7/5): Lovely place, clean and tidy. - Great views, very clean and plenty of space Feel like the bond amount you have to pay should be more clearly stated when making the booking, amount for bond is right down the bottom of the booking page in a click tab marked important information and was overlooked(partly my own fault) this should be in the property description, so it is easier to find! Sent multiple messages about bond payment, even after bond had been paid. Most places take a credit card as bond nowadays. Would have been nice to get an extra key. Over the top expense for loss of key! Very strict rules
• michelle (10/5): Will definitely return - Breath taking views !! Friendly staff Nothing
• Catherine (8/5): Melbourne to see family - Stunning views over Southern Cross Station and Spencer Street, spacious A bit tricky to find the entrance to get the keys. No instructions for the oven (that turned out to be a microwave as well) and steam oven. No paper towels in the kitchen. The kitchen tap was very loose and it was a struggle to run the water. The temperature is inconsistent in the apartment with the main bedroom quite cold. Main bathroom has one sink not draining properly. Not sure if anyone is reporting these issues but it is basic maintenance that should be kept up.
• Amy (10/5): Everything was 10/10 - Property was clean and modern with great views, comfy beds, location was amazing, of we come back to Melbourne we would stay here again
• Wasim (10/5): -
• Peter (10/5): -
• Chris (3/5): Find somewhere else. - Location was great. Had to pay extra for additional linen. Have to pay a $600 deposit and hope they return it. Staff are rude. Walls need painting. Heating barely works.
• Chris (7/5): -
• Joshua (7/5): Host was somewhat strange to deal with but overall replied quickly and the stay was great. One thing I will say is, yes, - The place was spacious however they did forget to include 6 beds luckily only 5 of us showed up anyways Even though it stated pool access we couldn’t get into the pool area.
• Janette (9/5): A practical apartment with close proximity to Spencer Street statio - The view and proximity to the station. The lack of wine glasses, tea & coffee and cutlery.
• Chi (6/5): -
• Emily (10/5): Amazing place and would definitely recommend booking :) - Amazing place, incredible view, super spacious and staff were polite !
• Wright (4/5): Not worth the hassle - Great views. Conveniently located. Communications with the host and Booking.com were incredibly poor. The owner hung up on me after multiple attempts to contact them. They insisted on a $600 bond be paid directly into their account before they would release the keys. The bathroom had hair all over the floor and in the bath, the fridge had a strong off food odour and the coffee table was not clean. Then in the morning none of the lights were working. Absolutely do not recommend.
• Mirshod (4/5): Very Disappointing. Stay away from this Host. - The Location, only. The Attitude of the Host. My Deposit has not been returned yet. Complete ignorance by the Host. It will soon be a month since I checked out, my deposit has not been returned to me yet, when I told them about the broken window handle which made the window never locked which resulted the property to be freezing all the time, they even did not warn us about it. She has been ignoring my messages on booking since then. I had to call booking customer service to report this and they finally got intervened in the process and hopefully it will soon be sorted. In the first place, I think the host should be more welcoming. I appreciate though she allowed me step in the property to leave my luggage while the property was being cleaned. However, this is the only positive I can mention about the whole experience. Moreover, the phone shown on the booking does not work, it always takes you to the voicemail, making it impossible to communicate with the host and she replies to your messages via booking whenever she gets a chance. So, overall I would never recommend this Host, although the location is good.
• Ayoul (1/5): Terrible and never again - Nothing I couldn’t even get in Everything I paid my deposit to the right bank account then I’m told that it wasn’t received so then I’m not even allowed to enter so I’ve just paid $600 for the damage which I might not get back and I’m still be forced to pay 760 for the room I couldn’t even enter
• Sophie (4/5): Disappointing -
• Kevin (8/5): Very good - Great location and fantastic facilities.
• Chantelle (4/5): Disappointing - Location was fantastic. Great views. Entire apartment was freezing cold. Not enough blankets provided. Bedding on the beds was insufficient. Two of the fold out couch beds in the lounge were made up for our children, were incredibly uncomfortable, a hard beam runs across the middle. They were actually not able to be used. Asked for 2 keys/fobs for the family, only received one. Asked for parking - rates ridiculously expensive, was cheaper across the road at Spencer st Car park.
• Adrian (7/5): We annoyed our stay and would likely stay again - Location Spacious Lots of amenities nearby Was a tad cold
• Sara (10/5): Perfect place to stay as a couple or group. Walking distance to everything in CBD. If you are wanting a bit of luxury wh - The views at night were stunning, apartment was very clean and tidy not to mention the size. For an apartment in the heart of tMelbourne this was huge, with three good sized rooms and two bathrooms Comfy beds, easy to communicate with owner. Could not fault our trip and highly recommend . n/a
• Ignatiadis (1/5): Underwhelming and tacky - The location was convenient. I was very disappointed with this 3-bedroom apartment. The front door was difficult to close properly, which was inconvenient and concerning from a security point of view. The apartment itself was poorly maintained, with patch marks all over the plaster throughout, giving it a very unfinished feel. One of the external doors wasn’t sealed, which allowed cold wind to flow through the apartment, making it uncomfortable to relax or sleep. The provided bed linen was not adequate for the number of guests or the colder temperature inside. The kitchen was equally disappointing — the cutlery and dishes were of poor quality and not what you would expect for the price point. Speaking of price, the overall cost of the stay did not match the quality of the accommodation at all, and the $600 deposit was far too high considering the condition of the apartment. Overall, this stay fell well below expectations and was not good value for money. I would not recommend it.

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