CASSA BCT - River-View Apartments Managed by The Cassa

Location: 19 Hope Street, Brisbane, au

Star Rating: 7.9 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 05:30 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Terrace
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Sauna
• Non-smoking throughout
• Private check-in/check-out
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Security alarm
• Television in common areas
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Covered parking
• Swimming nearby

Rooms Available

• Three-Bedroom Apartment with Full River View & 2 Free Parking

  This spacious apartment consists of 1 living room, 3 separate bedrooms and 3 bathrooms with a hairdryer. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and an oven. Featuring a balcony, this apartment also provides air conditioning, a washing machine and a flat-screen TV with cable channels. The unit offers 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Tumble dryer
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

• Two-Bedroom Apartment with River View

  This spacious apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a hairdryer. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, a dishwasher and an oven. Boasting a balcony, this apartment also features air conditioning, a washing machine and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 5 (5 Adults)

  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Tumble dryer
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

• One-Bedroom Apartment

  The air-conditioned apartment features 1 bedroom, 1 bathroom with a hairdryer and a kitchen. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and an oven. Featuring a balcony, this apartment also provides a washing machine, tumble dryer and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Tumble dryer
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap

Guest Reviews

• Ashleigh (8/5): -
• Jennifer (7/5): -
• Craig (6/5): - Room set up. Views of Brisbane. Locality to South Bank and things to do and see. Locality to transport. Locality to restaurants. Locality to Brisbane CBD. Family holiday, so each had their own bathroom and separate areas. The apartment was big enough that we weren't tripping over each other. Very good location to share a 25th birthday with family that you haven't seen in a while. Dishwasher not working Broken chair legs Laundry door not securing and opening impeding in opening main door. Stains on carpet. There was little to no hot water in all 3 showers and sinks for the 3 day stay. Dirty/scratched cooking pans. Heated towel rack in main bathroom not secure in wall. Feet were black from walking around on the floor and balconies. Sticky floor. Scuff marks on walls. We go for an apartment, so you have the ability to cook in-house. Especially on family occasions. Picking up keys from a different location is a very stressful ordeal before enjoying your holiday. No parking. It's hard to find amongst other businesses. Unnecessary procedure when there is a reception in the lobby. Expectation of the unit overall for the price you pay per day was a bit disappointing. You should be paying for more than just a view. This was a special birthday surprise for our sons 25th. The little easy to fix things brought the quality down.
• Melissa (10/5): - The view and location was amazing. The kids absolutely loved the pool and the room was very comfortable. We would have appreciated more dishwasher tablets, bin bags and cleaning supplies etc in general. Also would have liked to have had a BBQ by the pool but it required a $200 deposit which we thought was overpriced.
• Annalise (8/5): -
• CH9 (8/5): -
• Cindie (8/5): I’d stay here again. - Each room has its own bathroom. Plenty of bathroom products supplied. Bathrooms were clean. It’s on the 30th floor so the views are spectacular and uninterrupted. Spacious. The linen was crisp and the towels were plush. Pillows were plump and snuggly. 2 bedrooms beds were cosy. There was a washer and dryer. There’s a convenience store on the ground level. (But you can also have door dash/milkrun/uber deliver groceries.) I’d definitely stay here again, but I would bring cleaning products. The building is along the access way to hospitals, so sirens go 24/7, but there was a huge container of earplugs supplied. It was dirty. The balcony had crud all over the tiles. The balcony chairs were dirty. The fan over the dining table was covered in dust. The coffee machine was broken. The dishwasher struggled to work. The front bedroom bed was harder than a concrete slab. But the pillows were perfect. Not enough lounge seating. Dining chairs aren’t comfortable for a night of chatting. A bit of stuffing around with keys. Needing the fob to get out of the carpark then having to return the keys to the room on the 30th floor.
• Chels (8/5): - Views were amazing loved it The lounge needs to be bigger as its a family room but could only fit 3 people max and very uncomfortable
• Daur (8/5): Enjoyable - Central location with an amazing view of the river Conveniently close to the Brisbane Exhibition Centre
• Christine (7/5): - Amazing view, great location.staff very helpful, specially with making sure, we were able to pick up the left behind charger cable a few days later. Loved the pool and spa. One key didn’t work. One window blind broken, blocking the view. Pick up and drop of key at different location.
• Heidi (2/5): So disappointing the air conditioning did not work despite several complaints., - No air con working, bed rock hard in 2nd bedroom
• Nishi (9/5): Great place! - Convinience to get to places around Beautiful view from the room Spacious room Clean room Enough toiletries Big balcony Two set of keys
• Aimee (6/5): Location the apartment itself were excellent, just a shame regarding the wifi and water - The location was excellent We had no water the first morning, and didn’t have hot water till late in the afternoon. The wifi also never worked for us and we had 2 kids staying which wasn’t ideal from Ireland who had no Australian coverage
• Grace (10/5): A highly recommended place to stay - The staff were very friendly and helpful, we were allowed to come early without any cost, the apartment we stayed in brisbane was clean, comfortable, and has a perfect view outside,it is a place highly recommended Recommended for short vacation
• Fiona (7/5): - Great location and gorgeous view. Could have used a better clean. Smells were present in the property (like someone had a pet) and we had to open to windows each day to air the place out.
• Cheng (9/5): Superb - Wonderful views
• Genevieve (7/5): Good - We had a nice stay, good convenient location. Beds comfortable. A larger couch and more dining chairs. Furniture felt cheap and flimsy.
• Lauren (8/5): Great location, clean apartment. - Liked the location, close to sothbank and arts precinct Pick up of keys. As key pick up was in a different location to apartment, it was tricky to park, find location then move to apartment complex.
• Elena (8/5): Great inner city stay. - The views are absolutely amazing from the apartment during the day and at night. Location is superb, everything in Brisbane CBD and Southbank is within easy walk.
• Kristy (10/5): Fabulous - Met onsite
• Angela (10/5): Exceptional - Great location and a spectacular view from the 30th floor. Apartment was very clean. Would definitely stay again.
• Burnett (7/5): Good -
• Michelle (9/5): Superb -
• Churchward (10/5): Exceptional -
• Donna (8/5): Very good - It could have been cleaner. Ceiling fans and shower
• Blair (8/5): Very good - Minor typos in instruction sheet -- advising wrong floor for the apartment, showing wrong basement for parking spot -- led to some confusion at start. Minor maintenance issues which were reported to local management Had to request linen change after seven days --
• Sam (8/5): Very good - Close to lots of what I needed. Great location. Great room for lone traveler or couple Having to get keys from another location
• Peta (9/5): Great location, helpful checkin even after hours, we’ll setup apartment. - Great location, great setup and view.
• Judith (8/5): Would absolutely stay there again . Apart from some housekeeping tweaks, great place to stay & very central to facil - Great location and view Fridge was so frosted up and freezer unable to close . Spent an hour trying to defrost . Blood splatter on bathroom walls door & doona Housekeeping need to pick up their game
• Melissa (9/5): We enjoyed our stay. - Great location. Unit was lovely and clean. The pool area was very nice. No chairs on the balcony & bedroom door didn’t close.
• Mariya (9/5): Superb -
• Fiona (5/5): The apartment was in a convenient area for walking to Southbank. Clean apartment. bed uncomfortable - The views were awesome of the BRisbane River and to the mountains, the lights at night were pretty. Clean apartment, hairdryer supplied. The dining table was lovely , the layout ,shower and 25 th floor was good. easy access to West end and southbank We were informed originally to pick the keys up from the convenience store. Half an hour before check in we were given a phone number to arrange to pick up the keys. I rang Jo , and he was an hour away . We did not get to check in at the time we had nominated and had to wait for him to arrive by Taxi to give us the keys. could feel the springs in the bed. Air conditioner switched itself off during the night.
• Elaine (6/5): Pleasant - Somewhere to leave our bags after check out, were not aware that we could not leave them at reception who were not helpful.
• Anonymous (8/5): Very good -
• Gail (8/5): Mostly good, room for improvement. - The view is outstanding. The location, able to walk everywhere within Southbank. Fully equipped self contained apartment, modern finish, nice design and layout. Springs in mattress could be felt, unpleasant. Shower head hung down, unable to stay upright. Drain cover in shower loose. Sliding Door to bedroom unable to be closed, fallen off runners. No milk supplied to go with tea/coffee. No washers supplied with towels.
• Terry (8/5): Great view - Location 1 shampoo for a week
• Quanson (8/5): overall, it was very good - location the bed room door was not sliding, needed to be fix. only 1 tea bag.
• Peter (8/5): Great view and location. - Did not know anything about breakfast. Location was good. Had trouble understanding the person we rang about parking and where to collect the keys. We did know the keys would be at a shop but was not aware which shop. As it turned out the shop was right outside the building.
• Stewart (4/5): Beautiful view but harsh business practices with big fines - I looked for and found a booking, downtown - convenient location. It also happened to also have a nice view. The layout of the apartment is good, and furnishings are okay. Linens good. So far so good. The host was never met, all by email. They ignored my 10am request for early check-in. At 2pm (normal check-in time) I talked to a woman with Chinese accent, hard to understand - I asked for check-in process and could I come now. Difficult conversation. Got a message that requires you to read a long form with many surprising fines and penalties, _before you can get the check-in information. [For example $50 fine for every 15 minutes late check-out, and $300 fine for not returning the keys exactly as instructed.] I replied that these were excessive and inappropriate and were not disclosed in the original booking. As I was driving in busy traffic the check-in information arrived - pages long, involving parking on very busy street, go to nearby store to get keys (not the usual check-in in lobby), get onto 25th floor of this 30 story building. You must park in a particular space, which turned out to be difficult to negotiate without hitting a wheel on long curb, or colliding with cars coming down the ramp. I pointed out missing utensils to enjoy the kitchen, and email responses were not very helpful. Overall, despite fair price and great view, not recommended due to harsh business practices and practical difficulties.
• Berdina (7/5): Incredible view and good location - View was fabulous especially at night Bed uncomfortable as could feel the springs. Also felt bed linen could have been cleaner

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