Nirvana Hotel - Cancun Hotel Zone

Location: Paseo Poktapok,, Cancún, mx

Star Rating: 6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Pets allowed
• Luggage storage
• Fax/photocopying
• Tour desk
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Kid meals
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Key card access
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Golfing on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Games
• Housekeeping on request
• Exercise/lap pool
• Japanese garden
• Covered parking
• Secured parking
• Swimming nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard King Room

  Featuring free toiletries, this double room includes a private bathroom with a shower. The spacious double room features air conditioning, a private entrance, a wardrobe, a tiled floor and a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Double Room

  Offering free toiletries, this double room includes a private bathroom with a shower. The spacious double room offers air conditioning, a private entrance, a wardrobe, a tiled floor and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Santos (8/5): -
• Shiu Fu (5/5): - El hotel se encuentra en una zona segura y una buena ubicación. La habitación que nos dieron tenía mal olor, y una almohada manchada, además la lámpara no tenía bombillo. Nos quejamos ya que la habitación que nos dieron no era la misma que vimos en foto y reservamos, afortunadamente nos cambiaron a otra con mejor aspecto, limpieza y olor.
• federica (7/5): - Personale molto gentile, accogliente e super disponibile quando c’era bisogno. Ottima la posizione dell’hotel e molto comodo arrivare alle fermate del bus in 5min di camminata. La struttura è un po’ vecchia e non pulitissima, ma per essere utilizzata come camera dove dormire e lavarsi va benissimo. Non mi ha fatto impazzire il fatto che fossimo al piano terra e che le persone all’esterno potessero vedere dentro la stanza anche utilizzando gli oscuranti.
• Yolanda (8/5): -
• Reese (9/5): Superb -
• Nadia (1/5): I had originally booked for 3 nights but only stayed for one due to the very bad location and dirty room. I cancel that - nothing dirty disgusting beds everything was dirty and location was horrible
• Hossein (3/5): Poor -
• Sara (2/5): Very poor - Cheap No towels far away from the zone not much clean
• Léna (4/5): Barely comply with the basics - The receptionist was friendly and helpful The place is quiet at night -Room had a very bad humidity smell -floor was soapy/greasy and sheets were stained -bed was not comfortable at all -didn’t get hot water in the shower ! -they charged me 20usd for arriving 1,5hour earlier when the room was ready and available 🙃 not very good commercial strategy seeing the state of the room..
• Urania (4/5): Disappointing - Nothing It's not in hotel zone,they are far from hotel zone
• Danielle (1/5): Terrible - Nothing. Worst experience I’ve ever gone through Hotel was dirty and smelled horrific. Unsafe area. Staff did not assist as promised as far as refunding my money
• Carriespranger (1/5): Stay away from this hotel - they are a total scam and should not be on this site - I liked that the maintenance man and the night auditor had empathy for my bad situation. I didn't like the fact that this hotel falsely represented several things about them including their location. When the taxi cab pulled up to the hotel green 16 I said oh no I'm staying at the hotel Nirvana which is up the street and across the road and he said oh no look at the sign this is hotel Nirvana, he informed me that they are just changing the name because they have a bad reputation. According to Mexico this hotel is considered abandoned and not suitable for guests and they're currently stealing electricity. When I checked in I gave them $81.05 and they told me they would get me $0.50 change but never did. They are falsely saying that they have Wi-Fi in all the rooms they definitely do not, wifi is available in the lobby. Several of pictures on the website are well over 10 years old and very outdated. There are no blankets in any of the rooms on any of the beds just one thin sheet and a table runner. Some of the sheets are torn and little spots and stained permanently and still being used for guests. There is no water pressure in any of the showers. I booked a double room and never even was shown a double room. I stayed in a king room the first night that had no Wi-Fi and no working TV, they refunded $20 for this issue.
• Benjamin (1/5): Spacious rooms and good location, but poor service and broken amenities made the stay disappointing - The rooms were spacious, and the hotel’s location is good. We experienced several significant issues during our stay. The WiFi didn’t work in any of the three rooms we booked, and the staff didn’t offer a solution beyond acknowledging that "the signal doesn’t reach well in that room." Even though our rooms were in different areas of the hotel, the WiFi was poor across the board. Additionally, none of the TVs in the rooms worked, and despite informing the staff multiple times, they didn’t make any effort to resolve this issue or even check the televisions. To make matters worse, the pool, which we were looking forward to using, was in terrible condition. Although we were told it was under "renovation," it appeared very neglected, with dirty water, and was completely unusable. These problems were never communicated to us prior to our arrival, which left us disappointed and unprepared for the stay.
• Fidel (3/5): Poor -
• Sasha (1/5): Bad - Nothing 😡😡
• Danielle (1/5): The place was dirty and not cleaned at all with trash on the floor, smelled horribly bad, bugs on be - The place was dirty and not cleaned at all with trash on the floor, smelled horribly bad, bugs on bed and when asked to be refunded they stated they answered booking.com email request to fully refund me in which they did not. I did not start in this place as it was not fit for even a dog. Worst experience ever! The place was dirty and not cleaned at all with trash on the floor, smelled horribly bad, bugs on bed and when asked to be refunded they stated they answered booking.com email request to fully refund me in which they did not. I did not start in this place as it was not fit for even a dog. Worst experience ever!
• Marten (6/5): It was a good stay at a reasonable price. - It was a pleasant stay. The room was very basic but served the purpose of resting and sleeping. I had only one meal at the hotel, namely, that of nachos and it was very good. Staff is very friendly and very accommodating. The picture where it looks that the hotel oversees the sea. This is misleading: there is no view. It also states that there is a swimming pool: NOT SO. It is a 15 minute walk to the main boulevard to take bus into town or attractions in the hotel zone. There were also piles of garbage on the premises, maybe poor garbage cpllection services? This area should be closed in so guests can't see it: NOT a good, first impression.
• Lana (2/5): Unsafe and unclean - Unclean, no lock on door. Unsafe. Hotel sent "taxi" the person that came was not a taxi driver and was not associated with the hotel. Made for a very scary and unsafe situation.
• Ashraf (8/5): Very good -
• Sofia (4/5): Would not recommend for more than one night - Staff was nice Old building, humid and water spilled outside the door. Wifi didnt work.
• Barbara (10/5): Very pleasant - I had my dog with me and the staff was wonderful to her.
• Perez (6/5): Pleasant -
• Johnson (1/5): Bad - Hotel was very dirty and nasty mold was everywhere even on the pillow and pillow case paid for ten nights stay in advance but only spent the first night because of how nasty this place was toilet was very nasty and both booking.com and hotel refused to give me my refund but I'm going to my bank to contest the charges on monday
• Erika (4/5): Disappointing -
• Mohammad (4/5): Disappointing - Good Nearest beach
• Mercado (4/5): Disappointing - Not breakfast No towels every day
• John (8/5): Very good -
• Frank (1/5): Bad -
• Salvador (6/5): Pleasant -
• Dimercurio (1/5): Bad - I couldn't contact anyone for my reservations. I was there for a business trip by Hyatt Ziva. I booked a hotel close by. i found out my booking was 2 days away from my business event. I need to change the location. I couldn't get a hold of anyone. I can't get a hold of anyone from website or hotel when there were problems.
• Felipe (9/5): Superb - It was an amazing experience Breakfast took too long, but it was nice. Alejandro super good people and a blonde too, I forgot her name.
• Maria (1/5): Bad - Location is perfect It was dirty, the bed linen was stained, the toilet was dirty even after cleaning. The cleaners kept leaving notes hinting at a tip. But there was no desire to tip for the dirty bed, bath, toilet and dust. There were black and orange stains on the towels, when I asked to replace them with clean ones, they gave me possibly washed towels, but with the same red stains. The toilet was constantly clogged, for 6 days of staying at the hotel, we asked to solve this problem three times. Wi-Fi worked intermittently. When turning on the air conditioner, the light in the room turned off, it worked only in the washroom. Maybe the people who work there try to do their job as well as possible, but the service is still terrible ... I would not recommend this hotel to my friends. In addition, usually all hotels provide bottles of water - this hotel does not have it. I didn't take many photos of this room, but I can add a few…
• Oleg (8/5): Very good -
• Barbod (8/5): Would recommend to people with transport/happy to walk - Really nice place for cheap in Cancun, shops nearby, the hotel was previously nice now it's kind of run down but I didn't mind they seem to try to keep it as nice as they can and it's also a residential area which is cool because you can hang out with people there at night by the taco stand Leaky tap and intermittent wifi, you just don't have easy access to the beaches but a little 15mins walk and you're there.
• Ivan (7/5): Good -
• Dirk (10/5): Awesome stay thanks - Great friendly staff, clean and big room. Pok ta pok is a quiet place on the lagoon and walking distance to hotel zone and shops
• Santiago (7/5): Good -
• Santiago (7/5): Good -
• Roldán (10/5): Exceptional -
• Tomas (2/5): Very poor - Matrass of bed and the head of bed The front desk man was showing to obvious he doesn't care about customer. He didn't want to do something with our complaints : dirty sheets, damaged, old dirt bathroom. He didn't allow us to use even different fridge, because in room you will not have it. He didn't borrow us spoon when we asked. Nothing.
• Audriel (6/5): Good for money and good of you just want peace - clean areas nice ambiance 25 minutes from hotel zone so out the way I didn’t. Like I also didn’t like that the room window did not lock hotel staff told me oh it’s ok it’s safe
• Shamika (2/5): Very poor -
• Khuram (1/5): It’s was pathetic decision to book this hotel and we should have not booked the room. We had to book a new room for one - It was close to downtown We had to wait for more than 1 hour because there were no rooms available. They provided us different rooms than what we booked and also the rooms were provided at two different locations. The room which was booked for 4 adults had only space of 2 people. The flush of the toilet was not working. The toilet was soo dirty that we couldn’t even use it for washing hands (see pictures attached )
• Noah (1/5): Turned me away even though I had a reservation! - I made a reservation around 23:00 for that night. When I got there at 23:30, they said that they were completely full and turned me away. I got no notice of it being full, and by that time of night, most other places weren't allowing check in because it was too late. So we had to drive a lot farther away. The receptionist also tried to direct us to other hotels nearby, but she got the names wrong and didn't give us good directions.
• Michael (1/5): Overall terrible experience. Don’t book here. - Nothing Our first room had evidence of bed bugs and very poor WiFi and the balcony door was broken. Brought this up with staff and they did not even apologise. They offered us another room which was also horrendous, there was a mouldy smell and the bed sheets were very dirty and had what looked like blood stains. We had to stay the night as it was too late to leave. Left the next morning and asked for a refund of our second night due to the terrible conditions. The receptionist told us to apply through booking.com which we did but the property never responded to booking.coms message. We regretted not reading the reviews more carefully before booking because they are very bad. The price is cheap for a reason and I would never recommend anybody to stay there.
• Hugo (4/5): It’s good to save money if you don’t wanna expend the day on the hotel doing sightseeing. - Cheap The room, location
• Sophronia (5/5): You get what you pay for but the staff make it passable. - Staff were friendly and helpful. No fresh air coming in (only one window which was sealed shut) and damp smell upon arrival so had to use AC which made the room too cold. No smoke detector or carbon monoxide alarm. No hairdryer. Sink blocked and filled up upon first use (staff got it sorted quickly though). No phone system to call reception.
• Salvador (1/5): A scam, a place full of cockroaches, mosquitoes and other bugs. Plus it's dirty. - It is a complete scam, I do not recommend it. The hotel is dirty, with cockroaches, mosquitoes and other bugs. It is disorganized and the rooms are in terrible condition. It does not make up for the price, the stay is very heavy and I do not recommend it for anyone's vacation. It is a complete scam, I do not recommend it. The hotel is dirty, with cockroaches, mosquitoes and other bugs. It is disorganized and the rooms are in terrible condition. It does not make up for the price, the stay is very heavy and I do not recommend it for anyone's vacation.
• Olivia (6/5): Comfortable room but poorly located - We checked in pretty late due to our flight but they were friendly and accommodating. Even filled our water bottles for us as they could tell we had had a long journey. The room was comfortable and had good air conditioning. The location is in the hotel zone but it's actually miles from anything. 45 minute walk to get to the hubbub of Cancun, although you could get a taxi if you want. Also at check-out they made us wait while they "checked the room". However, no one appeared to be doing anything and so after 10 minutes we said we needed to leave (we did, we had a ferry to catch) and they let us go. Seemed pointless and unnecessary to waste our time if they weren't going to actually check.
• Alexander (6/5): Pleasant -
• Francesco (7/5): Solid option if you are on a low budget and don't care too much that it's not super clean - The service overall was pretty good, they were pretty nice after we checked in and they had security walk around the place which made me feel safer. The beds didn't feel too dirty. The facilities are very old, there is cockroaches and possums with garbage in the mouths walking around. The front desk lady made us wait like 20-30 minutes before we could check in at 8pm. The hotel is just very old, it must have been pretty great 10 years ago
• Werner (3/5): Poor -
• Valentina (7/5): Good -
• Miklós (1/5): Never again. - The room is quite modern There was a very loud noise from the garden from which we could not sleep. I asked the receptionisr twice to look at it but they did not do anything. The room was not very clean, hair everywhere on the floor, sheets not so clear either. At arrival they told us they can call us a taxi in the morning easily within a few minutes, but next day they said they dont have a number so they cannot call for us, but we just have to walk 100 meters to find one. I walked around the whole neighborhold ans did not find any.
• Lee (4/5): not comfortable to stay a second night - location is very close to hotel zone on a lovely quiet street old and in need of major work. exterior is filthy and decrepit
• Anonymous (8/5): Very good -
• Chloe (4/5): Okay. Wouldn’t go back. - Great location. It’s actually Green 16 Hotel. Ubers come there. They have a restaurant on site and a corner store next door with good necessities including liquor lol. A random man knocked on my door then he used a key to open my door while I was using the bathroom, he looked at me then closed the door. There was a LIZARD in my room. There is NO no ice machine in facility anywhere no elevators go to 3/4floors no dry off towels no refrigerator no microwave no top cover, only sheets
• Brigid (9/5): Superb -
• Kim (7/5): Good -
• Ilkin (9/5): Superb -
• Lily (6/5): Pleasant -
• James (1/5): Bad -
• Vanessa (7/5): Good - It was very clean, the cleaning ladies were very nice We could not change the temperature of the room, we had to go to reception which was outside the building and wait for the security guy to come with the remote control... One day I had to wait for 3 hours The restaurant is very expensive The bed was not so comfortable
• Laetitia (4/5): Disappointing -
• Mattia (7/5): Good -
• André (2/5): it start with a lot of troubles - bed, air conditioner first day i arrived and there was an enourmously noise during all night and all day, i was so tired that managed to sleep but when I wake up there was this noise again, we asked to change the room and still was possible to listen to this strange noise even with less intensity but again during all the day. the flush in the toilet is very easy to block. there is no privacy in the lower rooms, you open the curtains and everybody can see your room. the pool was not clean at all. dirty towels. the rooms stink on humidity.
• Sefa (5/5): might be ok just one night if you have no choice - price room had heavy rust smell window had no mosquito net it was a ground floor room with leaking water meters in front of it
• Sina (1/5): Bad - I would definitely recommend you not to go to this hotel. I left my luggage there and after that it was gone. I never saw it again.
• Elias (10/5): Exceptional -
• Andreas (9/5): Superb - Very comfortable
• Joe (6/5): hotel pleasant but does require taxis/transport to get around. only a whistle stop but taxis from airport are very e - staff were friendly and open late. neighbourhood felt safe. 10 minute walk off the bus route (12 pesos R1 from centro) was one of the cheapest we saw but still quite expensive for what it was. asked front desk to book taxi and asked for suggested price to a port. sadly the woman behind the desk said he will tell you price… obviously this enables him to rip you off. also noted there was no hot water in the shower. lastly we couldn’t open the curtains as the room faced into the road so everyone could see you getting changed / walking out of bathroom.
• Hairo (8/5): Very good -
• Illiana (2/5): Very poor -
• Ltorrespr (10/5): Exceptional -
• Miriam (9/5): Miriam. Spain ( residence in Australia) - Nice and quite local area, with a little convenience store and a little bar. Staff was very committed to make your stay comfortable, big room, huge bed, very clean room You have to walk just a bit to the bus stop, but that wasn't a problem for me
• David (1/5): Bad -
• Sergio (9/5): Superb -
• Raymundo (7/5): Good -
• Waled (7/5): Good -
• Franziska (1/5): Bad - The location was ok, when you have a rental car. Every towel looked dirty, no warm water and on the last day there was no water at all.
• Alvarez (3/5): Poor - The price Donnhave water to shower
• Jesus (6/5): Pleasant -
• German (9/5): Superb -
• Bsa (1/5): Bad -

Photos