Universal's Helios Grand Hotel, a Loews Hotel

Name: Universal's Helios Grand Hotel, a Loews Hotel
Address: 8505 South Kirkman Road, Orlando, us

Location: 8505 South Kirkman Road, Orlando, us

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Luxurious Accommodations: Guests can enjoy air-conditioned rooms with modern amenities like a flat-screen TV, coffee machine, and fridge.

Top-Notch Facilities: With an outdoor pool, restaurant, bar, and hot tub, guests can relax and unwind during their stay.

Convenient Location: Just a short distance from top attractions like Universal Studios Orlando, guests can easily explore the area while staying at our 4-star resort.

To book your unforgettable stay at Universal's Helios Grand Hotel, a Loews Hotel, visit our website or call us today!

Important Information

*Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe. Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is nontransferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. **Only merchandise purchased from select Universal Orlando owned and operated theme park stores are eligible for Hotel Delivery. Hotel Delivery concludes daily at 5pm and the service cannot be used the day of guest check out. Additional restrictions apply and are subject to change without notice. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties.

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Hot tub/Jacuzzi
Car hire
Currency exchange
Non-smoking throughout
Concierge service
Wheelchair accessible
Kid meals
Heated pool
Outdoor furniture
Coffee Shop on site
Visual aids: Braille
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
24-hour security
Delivered food - securely covered
Security alarm
Key card access
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Self parking (surcharge)
Free beach shuttle
Beach umbrellas
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Games
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Covered parking
Secured parking
Swimming nearby
Electric bicycle charging station
Vegetarian menu options available
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle

Rooms Available

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Offering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a coffee machine, as well as a wardrobe. The unit offers 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Hearing accessible
Park View How To Train Your Dragon Kids’ Suite (Dedicated Entrance to Epic Universe**)

The spacious suite has 2 bedrooms and 2 bathrooms with a bath or a shower and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a coffee machine, as well as a wardrobe. The unit has 4 beds.

Max Occupancy: 3 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Celestial Suite (Dedicated Entrance to Epic Universe**)

This spacious suite consists of 1 living room, 1 separate bedroom and 2 bathrooms with a bath or a shower and free toiletries. The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a coffee machine, as well as a dining area. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Dining area
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

This air-conditioned family room is consisted of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Hearing accessible
Deluxe Mobility Accessible 2 Queen Beds w/ ADA Tub (Dedicated Entrance to Epic Universe**)

Offering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a coffee machine, as well as a wardrobe. The unit offers 3 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Standard Queen Room (Dedicated Entrance to Epic Universe**)

Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a coffee machine, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Offering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Queen Room with Pool View (Dedicated Entrance to Epic Universe**)

This double room features a pool with a view. Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a coffee machine, a wardrobe, a safe deposit box as well as pool views. The unit has 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

This air-conditioned family room is consisted of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

This air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Featuring free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a coffee machine, as well as a wardrobe. The unit has 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Skyline View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a coffee machine, as well as a wardrobe. The unit offers 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Featuring free toiletries and bathrobes, this family room includes a private bathroom with a bath or a shower and a hairdryer. This family room is air-conditioned and has a flat-screen TV with cable channels, a coffee machine, a wardrobe and a safe deposit box. The unit has 2 beds.

Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
How To Train Your Dragon Kids’ Suite (Dedicated Entrance to Epic Universe**)

The spacious suite features 2 bedrooms and 2 bathrooms with a bath or a shower and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a coffee machine, as well as a wardrobe. The unit offers 4 beds.

Max Occupancy: 3 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access

Guest Reviews

Marcielle (9/5): Incrível! Adoramos e vamos voltar! - É maravilhosa! Quase perfeita! Adorei a laundry no andar Não tem chave no quarto principal. A mesa tem frisos que dificultam a limpeza.
Francisco Alioscha (10/5): Excelente ubicación del hotel - La cercanía del hotel No hay opción de desayuno
xavier (10/5): -
Anne (10/5): -
Stephane (10/5): Visite d’Epic Universe - Si le but premier était l’emplacement qui ne peut pas être meilleur pour visiter Epic Universe qui est littéralement au pied de l’hôtel (même la sécurité et l’entrée au parc se fait encore dans l’hôtel). Le personnel est au petit soin, le check-in est très rapide (et encore un grand merci pour l’upgrade de la chambre). Le bar Hélios situé au dernier étage est une destination de choix non seulement pour la vue mais aussi pour les différentes cocktails proposées, sans oublier quelques bon petits plats pour recharger les batteries. La chambre est très fonctionnel et confortable. -
Stefanie (10/5): -
MARIA LLANAS (10/5): -
jay (10/5): -
Isabel (10/5): - Todo excelente
Firuza (10/5): Good - Good Good
Lorna (6/5): Hotel was lovely but eating and drinking was very over priced. - Breakfast was nice but over priced. Not many other options Rooms where small not much storage space for clothing. Rooms are built for shorter stays.
Emma (10/5): Fantastic stay at Helios May 26 - Loved the fact you are basically in the theme park. We got a park view double queen room and the view was fantastic, especially for the light show! It was comfortable, and you couldn’t hear anything once the doors were shut. Nothing, it lived up to all the hype. Sadly the main ponds and fountains were not working and drained due to upgrading the system. Once completed it will be even more impressive.
Ashley (10/5): Spectacular location and gorgeous hotel! Get a park view room! - Absolutely stunning location - we had an incredible park view! Nothing other than the fountain show wasn’t on but that’s nothing to do with the hotel!
Claire (8/5): Perfect spot for a 48 hour getawway. - Location The Club Lounge Flora Taverna Helios Bar The food was average and service was not great.
michael (10/5): - Everything
Thierry (8/5): -
Lindsay (9/5): EPIC! Simply epic stay - Location, Location, Location. It was perfect to just walk out of the elevator and straight into the park. Made it nice to relax for an hour or two and then go back to the park. Every staff member we interacted with was super nice and very welcoming! The hallway to the workout facility after the shop and market was very plain. I know that’s a strange thing to notice but everywhere else had something magical about it.
Trisha (10/5): -
Scott (7/5): - Ease of access to Epic Universe. Hotel is as nice as the Aventura, for twice the price. Too far from Universal/City Walk.
Yulia (10/5): - The hotel is the best. Location was perfect. The pool area was really nice. I liked everything about this hotel
Avesh (9/5): Excellent stay for Epic Universe - Paid breakfast, was quite reasonable Nothing
AURELIEN (10/5): - L'accueil que nous a réservé Colette lors du check-in , et la surprise en arrivant dans notre magnifique chambre. La proximité du parc permet de vivre l'expérience autrement. La beauté du complexe. Rien
zahraa (10/5): -
Due (10/5): Amazing stay! Can’t wait to come back! - Location! Location! Location! Nada
David (10/5): Everything was perfect and the food was great. You get what you pay for. - Everything was worth That I cannot live there
Marcel (1/5): Pésima - No muy mala relación precio atención El trato de su personal
Guest (10/5): -
Lilit (7/5): - Very clean. Great location. Excellent concierge. Not so friendly customer service from restaurant hosts.
Bernadette (10/5): -
Mehmet Baran (7/5): Duş perdesini kaldırırlarsa çok iyi olur - Oda güzeldi geniş ve ferahtı, restoran ve cafe olması iyi. Duş perdeliysi böyle bir otel için çok kötü bir görüntü ve bu duş perdeleri ciddi bakteri üreme riskleri barındırıyor.Puanımı tamamen buradan kırdım çünkü perdeler bana çok pis geliyor.
Mehmet Baran (7/5): Duş perdelerini kaldırmaları lazım - Odalar genişti Duş perdesi hiç hijyenik değil.Ucuz otel hissiyatı veriyor.
Paul (10/5): - View of the park and separate entrance to park.
Viktoriia (10/5): Fabulous hotel and exceptional service - Gorgeous rooms, fabulous gym and service overall is top tier. We were in an early entry queue and the staff brought people pasties and fruit water for whilst they wait. Can’t fault it. Shame the room fridge had nothing in it (maybe it’s different from Europe here) and the only bottle of water available was $8. Would appreciate at least some free water considering the cost overall.
Michele (10/5): -
GREGORIO ALFONSO (10/5): -
David (10/5): Excellent stay at Helios. Highly recommend - Location is perfect for park entry. Modern, clean, beautiful hotel.
Stefanie (10/5): -
Marilyn (10/5): -
Cristine (8/5): -
Finley (5/5): - Attached to the park and beautiful buildings Ants ,constant price gouging
Billy (10/5): - La ubicación es maravillosa, el personal fantástico. A los niños les encanta estar tan cerca del parque.
Sandra (5/5): Ya dije me parece pésimo que no limpien la habitación - Lo Moderno El servicio de limpieza de la habitación pésimo carta de servicio a la habitación corta . El personal del restaurante si súper y los chicos de las maletas también . Las habitaciones pequeña
Guilherme (9/5): Location amazing, hotel brand new, with great rooms, medium service. - Very new and nice rooms. Service could be better.
Jose (9/5): quite comformable and nice, perfect location - location and room decor the elevator floors where dirty
Jinzi (9/5): -
Marco Henrique (10/5): -
Mazotti (10/5): Excelente hospedagem de alto padrão em Orlando - Com certeza o melhor hotel que já fiquei em Orlando, serviço de quarto impecável, funcionários extremamente prestativos. Não tenho nada negativo a acrescentar
norma (10/5): - Staff very welcoming. Amazing hotel inside and out. Decor fabulous
Garreth (10/5): -
Bruna (10/5): Foi um linda experiência! Incrível. - Gostei de tudo! Gostei de tudo!
Fabio (10/5): - Evething wonderfull Pool is amazing Restaurant also great
Fernando Peralta (7/5): Muy agradable, mejorar el acceso temprano y que los juegos estén habilitados también. - el poder acceder (entrar/salir) al parque EPIC rápidamente, la habitación muy cómoda y la vista desde el hotel al parque es extraordinaria. Nunca pudimos apagar o bajar la intensidad del aire acondicionado/extractor entonces se sentía mucha bulla a la hora de dormir. por lo demás todo ok, el acceso temprano al parque no nos sirvió mucho, si los juegos tenían fallas desde el inicio era como ingresar igual que todos.
Claiton (10/5): Foi incrível - Limpeza e organização Sem rsposta
Alison (9/5): Perfectly located - Stunningly beautiful hotel Nothing
Dawn (10/5): -
Michael (3/5): -
Adriano (8/5): Experiência envolvente que cria memórias - Decoração, limpeza e aromaterapia envolvente
Aletrius (9/5): Our family vacation was EPIC! We can't wait to return to Helios Grand + Epic Universe! - Our stay at Helios Grand was wonderful! My family and I really enjoyed ourselves. We loved the convenience and early access to Epic Universe, the views of the park were spectacular, and the food and drinks were amazing. The staff was so pleasant and customer service was outstanding. We are already planning our return to Helios Grand for another epic family vacation! The shower in the suite that we stayed in had poor drainage, a minor inconvenience. We let a staff member know at check out and they sent someone up to fix it. We would stay at Helios Grand in the future.
VIVIANE (10/5): Maravilhosa - Vista do parque Não ter entrada expressa
Sharon (9/5): -
Bart (5/5): Hoge verwachtingen teleurstellende ervaring - Location and view Faciliteiten, bar, openingstijden restaurant en bar. Vriendelijkheid bar helios personeel. Slecht afruimen en schoonmaken van verlaten tafels. Early access naar het park neemt ruim half uur in beslag om binnen te komen. Prachtig hotel top locatie jammer van de gemiste kans om er een super ervaring van te maken. Prijs kwaliteit verhouding totaal uit verhouding. Housekeeping had de kamer niet schoon gemaakt. Kamers zijn enorm gehorig. Overrated hotel
Marcelo (10/5): -
Gonzalo (10/5): Una estadía épica - Que esté junto a Epic Universe y sea para niños y adultos Me gustó todo, servicio, limpieza, flexibilidad, espacios…
Ines (5/5): I dont recommend it. - It Too expensive for what you got. No amenities in the room’s.
dick (10/5): - Posición en el parque Falta un baño en el lobby
Jayme (9/5): -
Derek (10/5): Awsome - Looks great, excellent service by staff Pricey
Chang (10/5): -
suzan (2/5): At $900/night I expected so much more - That it was attached to Epic was the only good thing Horrible beds, horrible pillows, horrible linen - was so happy to check out
Carlos (10/5): Incredible from the parking valet to the room service to park entry from the hotel it was all smooth and not an issues. - They upgraded us and everything was fantastic Needs more amenities. Maybe a fast pass when you book with the hotel and have a pass for the park as well.
Kirsten (10/5): Amazing!!!! - Amazing views. Outstanding customer service. Comfortable and clean. Couldn’t have asked for more. Nothing. It was perfect
Michael (8/5): - L’emplacement à idéal pour accéder à Universal Epic il est dans l’hôtel Rachel a lobby désagréable
Murilo (10/5): Localização excepcional, equipe cortês. - Hotel bonito,amplo, com serviço de bar, restaurante e uma Starbucks embora não tenha o logo, elevadores extremamente rápidos e amplos, uma área de piscina enorme, a academia era boa, mas tinha amenidades acima da média. E a localização para entrar no parque é excepcional. Você pode entrar e sair do parque a hora que quiser, inclusive o hotel é extremamente perto das atrações do parque Epic. A equiep também é muito simpática. Do preço do café da manhã, mas só. Não ter do que você não gostar a não ser que esteja buscando algo muito específico.
Cynthia (10/5): -
Hinojosa (9/5): Buenoooo la pasé increíble - Ubicación está en el parque Que no tienen fast pass incluido y que se escucha un poco el ruido otra cosa que deberían implementar es el pair de la música del show en los cuartos.
Alvaro (9/5): - A localizacao nao poderia ter sido melhor, para quem vai ao epic com familia nao existe lugar melhor.
Oshea (9/5): -
Andrew (3/5): -
phillip (8/5): -
Cristian Luis (8/5): Hotel de imagen Imponenete con vistas magníficas - La ubicación excelente Desde un costado del Lobby se accede al parque Epic Universal con beneficios de 1 hora antes que habrá el Parque al público general La vista desde la habitación al parque excelente Camas co Odas Habitación limpia Valet parking muy cordiales El desayuno buffet no tenía jamón ni variedad de quesos (lo tuvimos que pedir) poca variedad para la tarifa del desayuno Los amenities de la habitación muy pobres y de calidad reducida, las toallas de baño pequeñas de tamaño y finitos. El frigobar vacío Nunca encontré la máquina de hielo por más que había hielera para recargar en la habitación
Emma (10/5): Room. With. A. View! Is a must! - Proximity to the park is absolutely incredible. We love a good Loews stay! This is now our favourite and has knocked Royal Pacific off the spot for the foreseeable. Book a park view room - AMAZING! I sat staring at the park for so long and watching the fountain show from the room was incredible! Love the IPAD that controls everything very snazzy choice! The lil things like the amounts of sockets and usb charging sockets. Price - BUT to be expected! Hopefully over time they’ll extend the Universal Express to be included like the other 3 hotels! It did lack a lil of luxury we were expected and elements of RP trumped it but again it’s a new hotel and that’s to be expected when it’s only open a few months. The lobby area is quite small again in comparison to RP. Not sure if they do daily service on the room maybe we missed some information on check in on this but our room wasn’t cleaned or serviced while we stayed! We did have a back to back stay maybe this impacted it! A tiny thing the lack of a locker or shelf on both sides of the bed!
Diana (10/5): The park was nice too. A lot of kinks with constant ride breakdowns needs to be given higher priority but it's expec - Loews never disappoints but for us the big plus was being inside the park. Maybe include the soda fountain as part of the refills if you have the universal cups.
Priscila (9/5): -
Amy (9/5): Prima - Nieuw Niets
Murilo (9/5): -
Maria (8/5): - My tablet in my room was not working and they fix it next day. The parking lot my room key was not working and they gave me a new room key and the person staying next to me 772 room was putting her music and unfortunately i can hear everything in ny living room Celestial suite 778. Everything else was wonderful including the staff ..
Arnaud (3/5): Prix exhorbitant pour un hôtel de base - La localisation proche du parc Epic Les chambres, le lobby très moche et pas soigné
Claire (9/5): -
Jessica (10/5): -
Maria Jose (10/5): Increible hotel - El hotel es esoectacular. El club level vale la pena. El sky bar tiene una vist hermosa y estas adentro del parque que tecoermitecir y venir en 2 minutos no tiene precio Nada
Laura (10/5): Great - New and in resort Didn’t give fast pass like other Lowe’s properties
Bert (10/5): -
Jose (10/5): La mejor forma de disfrutar EPIC UNIVERSE - Estás en el parque Es súper práctico y cómodo
Shannon (10/5): -
Sharon (10/5): Perfect - Location was perfect for the epic universe There was nothing not to like
Dimitri (10/5): -
Adele (10/5): Grand Helios - amazing stay - We had a fantastic stay, all the staff was very friendly and super helpful. We had a park view room WOW ! Would definitely recommend. Special thank you to Andy for taking the time to talk to our girls and making them feel so special. We will be back. Perfect. There wasn't anything we didn't like, we loved it all.
Denisse (10/5): -
Marcela (9/5): Muito prática - Ser dentro do parque sempre é positivo Box com cortina sempre é desconfortável
Hubert (9/5): - Sehr schönes Hotel, tolle Aussattung Sehr teuer , kein Fastpass dabei