M Village Hotel Hồ Gươm

Location: 38 Phố Hai Bà Trưng, Hanoi, vn

Star Rating: 9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Lift / Elevator
• Express check-in/check-out
• Darts
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Grocery deliveries
• Shared kitchen
• Adult only
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Key access
• Food delivered to guest room
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request

Rooms Available

• Studio No Window

  Offering free toiletries, this studio includes a private bathroom with a shower, a hairdryer and slippers. The studio has parquet floors and offers air conditioning, a wardrobe and an electric kettle. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with City View

  This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite is air-conditioned and has a wardrobe, an electric kettle and city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Twin Room

  Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. This twin room is air-conditioned and features a wardrobe, an electric kettle and city views. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Room

  The spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Double Room

  The spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The double room features an electric kettle, a patio and an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Studio

  This air-conditioned studio features a desk, a patio, an inner courtyard view and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• hoan (10/5): - Le confort moderne de l hotel, l espace cuisine commune, les machines a laver a disposition des clients et surtout le personnel de l hotel très attentionne ! Rien
• Sophie (8/5): Good location - I liked the location, it’s very close to the Hoan Kiem Lake. Love the free laundry service I thought the rooms were very small, we actually stayed in another M Village hotel just 5 minutes away after this stay and the rooms were at least double the size (for the same price) with a lot more facilities like a big swimming pool
• Olga (10/5): - Шикарное местоположение, наличие стиральных машин и сушилок, очень отзывчивый и приветливый персонал, чувствуешь себя как дома. Спасибо большое за такие эмоции ❤️
• Mohamed Mukhriz (10/5): Good location and good value - 1. Professionalism of the staff. No matter who is manning the front desk, the staff is always smiling and always ready to help with anything. On my first night, they even offered to change me to a bigger room since there is one vacant. After check out, they even helped me with my bags to my transport. 2. The bathroom is amazingly clean 3. There is dedicated floor with washer and dryer as well as communal fridge and electric stove. All these are offered without charge. 4. Location is very near to the lake. There is no good view from the window although this is just a minor gripe and did not affect my stay at all.
• Suit May (9/5): -
• Olga (6/5): - The location is really great! The hotel is rather new and clean. The room is just slightly bigger than the bed. I took a studio with a window but it absolutely doesn’t make any sense as the window is right opposite another building and we couldn’t open it. The shower was not that comfortable. Too overpriced!
• Olga (10/5): - Доброжелательный персонал, чистота, наличие стиральных машин и , конечно, местоположение
• Zhizhong (1/5): Terrible. I suggest you view the room first before deciding whether to check in - The location is good the description in the pictures is seriously inconsistent with the actual condition of the hotel. The room is extremely small, there are mosquitoes, and it has an unpleasant smell.
• Eva (9/5): -
• Ryan (8/5): -
• Océane (10/5): -
• David (10/5): Great Value, Great Location, Unique Concept - Fantastic location - it's just 3 minutes from Hoan Kiem Lake and doesn't cost a fortune. The staff were extremely friendly and helpful, and I am a fan of the shared workspace and communal kitchen/laundry concept. The bathroom was a bit small, and the shower is right next to the door, so it's impossible not to get the door wet, and that causes the paint to peel in some areas.
• Thanh (7/5): Smell unpleasant in public area and corridor -
• yunakelly (10/5): -
• Wongsakorn (9/5): Good location. Not too close or too far from the lake and shopping area which is crowded. - Location Staff Bathroom. They should have shower curtain or shower booth. The entire bathroom is wet after showering.
• Kęstas (10/5): -
• Jack (7/5): -
• Ngo (9/5): -
• Chu (10/5): - Nvien nhiệt tình - gần gũi - sạch sẽ - gần trung tâm Phòng cách âm chưa tốt ạ
• James (8/5): -
• Fely (8/5): Great place to stay in Hanoi’s Old quarter area. Value for money.. - The location is perfect because it’s near in everything. You can just walk. The bathroom is so small. And the shower is also within the toilet so when I take a shower everything is wet..
• Aditya (10/5): -
• SHIH HUNG (10/5): -
• Julia (10/5): Empfehlung !! - Der Service war spitze. Wir kamen früh morgens in Hanoi an mit dem Zug, konnten unser Gepäck unterstellen und unser Zimmer war bereits um 10 statt um 14 Uhr fertig. Der Flug ging leider am nächsten Tag spät abends. Wir konnten das Gepäck wieder lagern, haben unsere Handtücher behalten und konnten vor Abflug noch duschen. WOW !
• Chiayi (10/5): An oasis of calm in the midst of chaos. - Friendly and helpful staff, excellent location. The room theme is lovely, the common area is always tidy and clean.
• Angelica Louisse (10/5): - The location is convenient. It's near the lake. The room was spacious and clean. It had everything we needed. We love the day bed looking out the window. Overall, we had a very relaxing stay. None
• Mayur (10/5): - Very helpful staff, made us feel comfortable all along, good location and clean.
• Yangshi (1/5): -
• Hoan (10/5): - proprete , cuisine commune, machine a laver et sechoir a disposition, bon emplacement , calme
• Lay Keow (10/5): Fantastic service, convenient location and nice room interior design - Fantastic service from the hotel staff. Love the location, complimentary laundry service and clean facilities. Thank you for making my Hanoi trip a pleasant one. Highly recommended!
• Ayano (8/5): -
• Lay Keow (8/5): Awesome location, clean room, great staff service. - Staff service is excellent and they attentive to customer need. Room is clean and looks new though abit small without table and chair but thats fine for me. Location is awesome, near to many cafes, uniqlo and 7-eleven. Walkable to Hanoi Quarter, about 30mins. Free laundry. Room is small without table but there is platform to put stuff. Toilet flushing issue but quickly dealt with by staff.
• kathleen (8/5): Not what we wanted - We ended up in a sister property on Tho Nhuom due to water damage at Ho Guom. The staff are exceptional.( i mean, exceptional) we were offered complimentary breakfast; the rooms are a good size. On site laundry facilities. The property we were sent to was larger and busier than the hotel we booked. Despite the best efforts of the staff everything about M village Tho Nhuom was noisier. Construction site next door, pickleball courts across the road. Cigarette smokers also congregated under the rooms windows. It was also about a mile further from Hoan Kiem than we wanted to be. We are older so that extra walking matters.
• Niall (9/5): Amazing location near lake and slightly quieter than old town - great intro to Hanoi! -
• Sang (9/5): -
• 안 (3/5): -
• AMJ (8/5): Excellent - Big rooms and toilet Cozy Excellent location Free laundry facility No TV (but not an issue) No fridge in room No shower enclosure Unreliable hot water but quickly rectified Bed a bit hard
• Jose Carlo (10/5): Will definitely come back. - The staff and location. Nothing
• WEI HSI (7/5): - 地點 房間狹小
• WEI HSI (7/5): - 地點 房間狹小
• Rin (10/5): -
• Nicolas (8/5): -
• Ngọc (10/5): - - Vị trí cực kỳ thuận lợi, ngay trung tâm đi đâu cũng tiện - Nhân viên cực kỳ thân thiện nhiệt tình hỗ trợ khách - Trang thiết bị tiện lợi đầy đủ, có cả khu giặt sấy ủi riêng - Nệm giường gối đều êm ái sạch sẽ - Phòng rộng rãi thoáng mát Không có
• Novan (10/5): -
• MAI (7/5): - Best location. A few minute walking to Ho Guom. Many food around. Walking diatance to Old town. Very clean and staff very helpful. But the room size is very small, facility of the room is not as same as what they advertise in booking.com the room size is very small, facility of the room is not as same as what they advertise in booking.com
• Tu Quyen (10/5): - Good service of the staff, have free coffee do not have fridge
• Thanh (9/5): -
• NGOC KHANH (7/5): -
• MASAYUKI (10/5): -
• Maggie (7/5): Good value if happy with no frill - Location was good Spartan & no frill
• Joana (10/5): Absolutely loved my stay here - the staff is incredible - My stay at the M Village Hotel Hồ Gươm was amazing. They contacted me a day before to ask about my ETA. I'm not sure if this was the reason why I was able to check-in before the official check-in time but it was so great to have my room ready even though I arrived early afternoon. The room (206) itself was clean and beautiful. I think it looked exactly like in the pictures (which was my worry after seeing that that is an issue when booking hotels in Hanoi) and it was way bigger than I thought, including the bathroom! It really was a nice surprise. There is no fridge in the room but they do still provide you with some bottled water which is nice. I did end up using the communal fridge and there were no issues at all so I think missing the mini fridge is not a problem. The location is also super good! Hoan Kiem Lake is right around the corner and walking to the Old Quarter is very easy. And even though the streets are busy during the day time I was surprised that it did get quite quiet during night. Of course you could sometimes here some cars passing by but very rarely and it didn't bother me at all. If you are a light sleeper I do still recommend air plugs as there might be some noise coming from the hallways if other guests are being loud. But again, I only paid attention to this one time during my stay and it wasn't even that late into the night so I did get a very good sleep here. And the staff are incredible, absolutely blew me away. One night my food order was cancelled due to a sudden heavy rain that ended up lasting the whole night. I tried to ask the staff for any advice as at this point it was already way past midnight and I wasn't sure if I was able to order from anywhere anymore. Without hesitation the staff proceeds to give me his own snacks that he had brought for his shift. I was so touched by this as it was something I definitely didn't expect and it's something I'm so thankful for and will remember for a very long time. Everything was great !
• Pablo (10/5): Everything was great for what I needed. Calm, clean and the staff were helpful with everything. Would definitely stay he - Modern, clean and comfortable. Every issue was dealt with very professionally by the staff. Good location too.
• Will (8/5): Very good -
• Thu (8/5): Very good -
• Nguyet (10/5): Exceptional -
• Shi (10/5): clean and comfortable stay in old quarter - the location was perfect and not noisy at night. the staff was very attentive and checked in if the stay was comfortable and addressed any issues promptly. the bed was comfortable and there was even washing machines and dryers for use on the 9th floor for free. it's just slightly outside of the walking street zone too so you won't get blocked getting to the hotel even on friday-sunday. the toilet was a little small so you'd have to manoeuvre in it a little
• Badar (7/5): Good - Sound isolation is a serious issue
• Bernard (9/5): If we ever come back to Hanoi, it will certainly be in this hotel! - The room was nice and comfortable, the staff was absolutely amazing, doing their very best for our comfort. There is a very nice and clean loundry,where it is easy to wash, dry and iron your clothes! The situation of this hotel is quite perfect to discover Hanoi! Nothing
• Hien (9/5): Superb -
• Alessa (4/5): Disappointing -
• Carolina (8/5): Very good - Amazing location a little noisy at times
• Tung (9/5): It was a pleasant stay in very central location - It would much better if equip with mirror inside the room for girls to do make up
• Ulf (9/5): Stylish and clean place with lots of space and a little bit of noise which can be reduced by using earplugs in the night - I liked basically everything the cleanliness the space it was a big room, the location Well to have a good nights rest, you should have some earplugs. Which we didn’t. But it was okay as we had to get up early anyway in the next morning
• Adeney (9/5): Comfortable stay in great location - Super friendly staff, simple but comfortable room, amazing location right by the lake and shopping area. Much more walkable than hotels in old quarter Bit of noise from other guests in the hallway, nothing major
• Daniel (10/5): Exceptional -
• Ace (9/5): Superb - The reception staff are exceptional. Smooth check-in process and always greeted with a smile. I live the location as well as the young vibe of the place. If I get to return to Hanoi, will definitely consider booking again. Just a bit of soundproofing from outside as well as the corridor. Also the hot shower seems to run out fast. No issues apart from these which can be ignored for the price.
• Shyh (6/5): Good location near lake. - Great location. Just one block from old quarter lake scenic location. One of our rooms air-condition was not functioning throughout our stay, Room 401. Something to do with how the system zones every 3 floors to one system. The room was also noisy as it faces the main road. The other room, 805 was strangely cold even when the air-condition was switched orr, System did not have a heater function (this was in Feb average temp 18-19C) Otherwise quite happy with the rooms.
• Yu (10/5): Exceptional - Nice room
• Danny (10/5): One if not the best hotel we have stayed in Hanoi Old Quarters. - Location, cleanliness, staffing, room size (801), laundry and communal facilities. Window could be washed to take advantage of beautiful street views.
• Huy (10/5): Satisfied - Helpful and professional staffs. They always keep the place tightly and clean Little bit more pricey if you compare to nearby places.
• Adryan (8/5): Overall it was super nice hotel - Very clean, very nice location, Just consider your stay here if vietnamese football team is playing on that day.
• Alistair (10/5): Exceptional -
• Jingshen (10/5): M Village is an outstanding hotel chain - Great stay in Hanoi in clean rooms and good beds. Close to restaurants and perfectly located for a morning walk around the lake. Nothing at all
• Filippo (10/5): I would like to find a staff like this in every hotel - Interior design, services, staff
• Minh (8/5): Very good -
• The (7/5): Good -
• Jochen (8/5): Very nice and clean hotel with lot of potential - The M Village is a new hotel in Hanoi. I really loved the room, it was very spacious. Also the location is great and near hotspot areas. But some points need to be improved. The room is very large for an inner city hotel of this price category, but the bathroom situation (room 701) was really bad. 1) The window is not really closing (easy to fix) 2) There is no shower curtain and nearly no space between toilet and shower. So if you shower the room and toilet will be really wet (including toilet paper) We covered all in the cabinet based below the sink when showered. But it is not very convenient For the room a small fridge is missing and a safe - for both items there should be enough space in the room to integrate.
• Murai (10/5): Excellent staff -
• Jeong (8/5): Great value, would return - Despite the last-minute booking and need for early check-in, the staff were kind to accommodate my needs. The studio room I stayed in was spacious, clean, and quiet (corner room at the end of the hallway, far from the elevator). The laundry facilities are easy to operate. The shared kitchen worked fine for me, since all I needed was a fridge to store the leftover fruit I bought. I had to request a room change because the studio room I was initially given had no desk. Not all studio rooms are the same size and furnished similarly. Although the room I ended up with was located at the end of the hallway and relative quiet, I could still hear some noise from the hallway and next door guests going in and out of their room.
• Spencer (9/5): Love you life and book and enjoy! - Easy access for our need to local authorities. Great for a nice stroll around the lake. Book and find out! No TV! 📺. Not the end of the world
• Sideth (7/5): The areas is perfect, closer to everywhere, 3 mns walks to the lake and 8mns to old square center. Very easy to find foo - It’s cozy and beautiful color but we stayed in the small studio. Their bathroom is small for us, it’s mix with shower and toilet which is everytime you shower the toilet will always got wet.
• Clare (10/5): Perfect stay near Hanoi Old Quarter - It was excellent value for money, everything is very clean, the facilities are fantastic (especially the shared kitchen and free laundry on the top floor), the rooms are cozy and comfortable. But what made it special was the staff - communication was perfect, there was always someone at reception ready to help at any hour (day and night) or via WhatsApp. From helping us with restaurant reservations, finding shops and cobblers and a myriad of other random requests we had throughout our stay, everyone was incredibly helpful and kind to us, time and time again. We stayed twice on different dates and will always come back whenever we’re in Hanoi It would nice if there was a safe in the room for personal belongings (but that being said, we stayed a total of 9 nights over 2 stays and had no issues leaving our things in the room)
• Thi (9/5): Superb - Friendly staff, great location, clean rooms Window in the room doesn't reflect the price difference with non-window room. The window is so small.
• Nana (10/5): Exceptional -
• Mun (10/5): User friendly but not convenient during weekend - Nice room. There are washing machines for customers as well. Convenient. The hotel is located on the street near Hoan Kiem lake, which does not allow the taxi or any car to stop for pickup in some certain timeframe in the weekend. I had to walk to the crossroad for taxi.
• Phuong (9/5): Cozy stylish hotel at the heart of Hanoi - This is a stylish hotel with a refreshing, eco-friendly design that makes for a very pleasant stay. Its central location is a plus - close to almost everything, making it easy to explore the heart of Hanoi. What truly stood out, though, was the exceptional staff. The front-desk lady, in particular, was incredibly kind, understanding, and always willing to help with any request. Her warmth made my stay even more enjoyable. The room was a bit small and lacked a window, which could feel a bit suffocating at times. And it was extremely difficult to hail a cab over the weekend due to the nearby streets being closed for walking-only areas.
• Agnes (9/5): Superb - Location is nearby touristic area. Room is spacious, very clean. As first time guest I was rewarded a room upgrade. Front desk staffs are very friendly & of assistance anytime needed. Well equipped kitchen plus self service laundry are available at 9th floor. Great stay indeed!
• Gina (10/5): Stayed twice! - Location is perfect because it’s right outside old town but easy walking distance. The weekend night market is right around the corner. Everything about our stay was great - lovely staff, comfy beds, great wifi, and even free laundry machines! Nothing - we had a great time.
• Toan (10/5): Exceptional -
• Guilherme (10/5): Exceptional - Cool hotel in the city centre. The rooms seem quite new and well maintained. The room we stayed was simple (it didn’t have a TV for instance) but there were other nice touches like a French press and a packet of good ground coffee in the room so you can brew your own. There are shared coworking spaces and a shared kitchen and laundry area with free laundry detergent. The staff was exceptionally friendly and helpful in attending to all our requests. Unfortunately it doesn’t have a gym on premises. It is located as a busy street so some traffic noise can be heard from the room.
• Hickey (10/5): Exceptional -
• Kumar (10/5): Exceptional -
• Dung (9/5): Superb -
• Kate (10/5): Exceptional -
• Nhung (10/5): Exceptional - I got arranged for Room 802. Great interior design, very neat and clean bedroom/bathroom. Iron & iron table: just perfect for a working guest like me :) First stay with great experience. 9.9/10 I would say. Recommendation to the owner? Hmm, maybe 1 or 2 sachets of instant coffee additional to the black coffee sachet (French flavor) already available. P/s: Next time, I shall try the co-working space. So, until the next checkin <3 <3
• Kittur (10/5): Exceptional - Quite, Clean, Washing & Drying facilities for free, Full fledged kitchen, ironing board & Iron in the room.
• Anh (8/5): Very good -
• Nguyen (8/5): Very good - Good
• Ryan (9/5): Room standard I feel is above normal and great customer service. - Staff is amazing really polite, courteous and English speaking which really helps. They don't go cheap on the mattress so we'll done for that. This is most important as I need a good night sleep. So nice and quiet at night but there are early morning starts in the area. The room standard is above normal in my opinion so really pleased and would happily use again. The bathroom sink was a little small but I was only there for less than half a day in total to bounce into another city so didn't need to use it much.
• Mikko (9/5): Modern place with great services. - It's a modern and really nice place to stay. The staff was really friendly and the services are top class. Within a walking distance (1 km) to olld quarter and 300 meters to the lakeside. The laudry room and kichen area are great. We originally booked a studio which appeared to be smaller than in the booking info and also lacking a table. However the staff kindly offered to upgrade the room free of charge.

Photos