Hotel Bad Serneus Alpentherme
Location: 15 Badstrasse, Klosters, ch
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Scenic Location
Nestled in Klosters, just 18 km from Davos Congress Centre, Davos - Serneus Water Resort Hotel provides a picturesque setting with a garden, terrace, and breathtaking mountain views.
Comfortable Accommodation
Each room at this 3-star hotel is thoughtfully equipped with modern amenities like a flat-screen TV, private bathroom, and safety deposit box. Select rooms offer a balcony to soak in the fresh alpine air.
Delightful Dining
Start your day right with a delicious buffet breakfast at Davos - Serneus Water Resort Hotel, ensuring you are energized for your mountain adventures.
Ready to experience the tranquility and beauty of Klosters firsthand? Book your stay at Davos - Serneus Water Resort Hotel today.
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Non-smoking rooms
- Terrace
- Family rooms
- Pets allowed
- Non-smoking throughout
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Japanese garden
- Covered parking
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
King Room with Balcony
The double room provides a wardrobe, heating, a balcony with mountain views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Linen
- Toilet paper
-
Deluxe Double or Twin Room
Offering bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room offers heating. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Linen
- Toilet paper
-
Deluxe Room
Providing bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room provides heating. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Linen
- Toilet paper
-
Family Junior Suite
Offering bathrobes, this family room includes a private bathroom with a shower and a hairdryer. The family room offers a wardrobe and heating. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Linen
- Toilet paper
-
Quadruple Room
Providing bathrobes, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room provides heating. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Linen
- Toilet paper
-
Two-Bedroom Chalet
This chalet includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and bathrobes. The chalet offers a wardrobe and heating. The unit has 5 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Linen
- Toilet paper
-
Triple Room
Featuring bathrobes, this triple room includes a private bathroom with a shower and a hairdryer. The triple room features a wardrobe and heating. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Linen
- Toilet paper
-
Single Room
Featuring bathrobes, this single room includes a private bathroom with a shower and a hairdryer. The single room features heating. The unit has 1 bed.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Linen
- Toilet paper
-
King Room
Featuring bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room features a wardrobe and heating. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Linen
- Toilet paper
Guest Reviews
- Sarina (7/5): -
- Joel (7/5): -
- Margit (3/5): -
- b (9/5): -
- walter (9/5): -
- Arno (6/5): Good for a short stay to go skiing but lacks the comfort to spend a whole week of holidays here - Clean rooms like in the picture, friendly staff, good value, free parking, bathrobes and towels for the spa provided Water temperature of shower could have been warmer (especially after a day of skiing), but maxed out at something like luke warm. Same for the Sauna in the spa: 65 degrees celsius is not hot enough for a sauna. Our room (204) was on the connecting corridor between the 2 main buildings and not noise isolated towards the corridor so lots of noise from people entering and leaving. Fortunately other guests had reasonable schedules so could still sleep enough as it stayed quiet during the night. Room a bit small when you go skiing (limited space to lay out and dry ski stuff) but for 3 nights we made it work fine.
- Stéphane (1/5): Hôtel à éviter : accueil catastrophique, chambre glaciale, petit-déjeuner médiocre - Hôtel à éviter absolument. L’accueil a été catastrophique et totalement non professionnel. À notre arrivée, la chambre était glaciale, à peine 12 degrés — une situation inadmissible. Le petit-déjeuner du lendemain a été une véritable farce : aucune qualité, aucune organisation, et facturé 25.– par personne. Un scandale. Plusieurs clients se sont d’ailleurs plaints. Tout au long du séjour, il était évident que seule comptait la rentabilité à tout prix, quitte à sacrifier le confort et le respect des clients : petit-déjeuner hors de prix, taxi, piscine… tout est prétexte à faire payer davantage.
- Lauper (8/5): -
- Claudia (5/5): Wetter super! Pisten gut präpariert. Hotel mässig. - Grosses komfortables Badezimmer, neu renoviert.
Mineralbad war sehr angenehm.
Das Personal gab sich Mühe. Die Crew schien aber noch nicht eingearbeitet zu sein? Frühstück Fr. 25.-.pro Person. Auswahl z.T. mager. Service knapp. Am ersten Tag hatte es beispielsweise um 8.15Uhr keine Butter mehr am Buffet und auch sonst war vieles nicht mehr vorhanden. Auf Nachfrage meinte das Personal, dass einiges ausgegangen wäre. Am zweiten Tag war es etwas besser mit der Auswahl am Buffet.
Papiersets wurden nach Gebrauch nur etwas ausgeschüttelt, nicht ersetzt.
Beim Nachtessen stand nur eine Menukarte für alle Gäste zur Verfügung. Diese wurde durch einen handschriftlichen Notizzettel begleitet auf dem stand, was an diesem Abend als Menu erhältlich sei. Salate waren keine erhältlich. Die Schrift auf dem Zettel war schwer entzifferbar. Personal hatte wenig Deutschkenntnisse.
Bei der Buchung stand "mit Bergblick". Unser Zimmer hatte kaum Tageslicht. Vor dem Fenster war direkt ein Hang.
Im Zimmer gab es keinen Schrank, nur eine eher kleine Ablage.
- Elena (9/5): Beautiful nostalgic hotel - The hotel location and romantic atmosphere.
The swimming pool and SPA are spectacular! The breakfast room is too small for all the guests, specially in high season.
- Elena (9/5): Nice and quite location - The pool and spa facilities The staff is very nice and helpful but they seem to be unexperience, overwhelmed and the communication was difficult. They don’t speak german or good english.
- Romane (3/5): -
- Manuel (8/5): -
- b (10/5): -
- Pierre-Luc (7/5): -
- Patrice (1/5): le séjour dans cet hôtel n'est pas a recommander, vraiment pas. - les chambres sont spartiates, le chauffage dans la salle de bain ne fonctionne pas.
le petit-déjeuner était nul, œufs froids, il était écrit "céréales" sauf qu'il y en avait pas tout cela pour le prix de CHF 25.--
l'emplacement est perdu à l'ombre la journée durant
si vous parlez bulgare ou russe pas de souci, si vous parlez anglais, allemand, français, italien pas possible de vous faire comprendre. une impression bizarre de se faire avoir! on paye à l'avance par Booking et on nous fait signer une facture totalement hors sol, qui ne correspond à rien.
nous étions deux couples un avec un "facture" total CHF0
l'autre une facture sans rapport avec les prix affichés mais soldée à CHF 0
- Claude (2/5): -
- Camila (5/5): - The staff was willing to help, their hearts were in the right place, but not efficient. Room had a lot of space and the bathrooms were renovated. The staff seemed overwhelmed (a lot of guests, not sure if they were not prepared for it, or just their first time doing it). The pool was very cold.
- Daniel (10/5): -
- Benjamin (1/5): - Das Haus ist zwar in die Jahre gekommen, aber schön mit viel Potenzial. Verkehrstechnisch gut gelegen, man braucht allerdings fast ein Auto. Dazu steht aber ein grosser Parkplatz zur Verfügung. Um das Hotel lassen sich schöne Spaziergänge machen. Die Bewertungen auf den verschiedenen Plattformen waren gut, allerdings scheint das Hotel unter neuer Führung zu stehen. Leider entsprechen die bisherigen Bewertungen aktuell nicht mehr der Realität.
Das gesamte Personal war erst seit wenigen Tagen vor Ort und sprach weder Englisch noch Deutsch auf einem Niveau, das eine funktionierende Kommunikation erlaubte. Alle Mitarbeitenden waren zwar sehr freundlich und bemüht, wirkten jedoch deutlich überfordert – teilweise tat einem das Personal leid.
Im Restaurant gab es beispielsweise nur eine einzige Speisekarte für den gesamten Saal, wobei rund drei Viertel der Gerichte nicht verfügbar waren. Sobald mehr als drei Tische gleichzeitig besetzt waren, brach das Chaos im Service aus. Es fehlen Abläufe und Organisation. Positiv zu erwähnen ist jedoch, dass das Essen qualitativ gut war.
Das Zimmer machte auf den ersten Blick einen sauberen Eindruck. Leider wurden wir kurz darauf von Silberfischen begrüsst. Zudem gab es während unseres Aufenthalts kein warmes Wasser – ein Problem, das laut Gesprächen auch mehrere andere Gäste betraf.
Das Frühstücksbuffet war enttäuschend. Selbst grundlegende Dinge wie Butter fehlten, und die Meisten Produkte waren nicht frisch.
Angesichts des bezahlten Preises waren wir insgesamt sehr enttäuscht. Der Aufenthalt wirkte stellenweise fast wie eine Satire.
Es braucht dringend grundlegende Massnahmen in Organisation, Personal und Infrastruktur – andernfalls wird das Hotel die Saison kaum überstehen.
- Hildevig (5/5): Passable - Beds were comfy and pool excellent. The restaurant was really bad, took us over an hour to get the food and it was overpriced
- Antonella (9/5): Superb -
- Maurizio (8/5): Good location - The location is ideal if you are planning to ski around Klosters
There is a spa in the hotel, and it's free for the guests .
There is also a piano in the lobby The rooms are old, functional but old.
The rooms were not cleaned, we had to ask explicitly for a change of the towels
- Lisa (8/5): The room was very quaint, with a gorgeous view! The staff were very friendly and pleasant. - The location was ideal to the Spengler cup in Davos. Unfortunately, the last train was at 10:55 pm and we needed to call a taxi….the taxi ride was very expensive for only a 22 minute drive to the hotel. There was a limited amount of food for breakfast likely because the hotel was full.
- Peter (7/5): Good, clean hotel with good spa facilities, but location and communication could be better - Breakfast was good though not included in room rate and was expensive. At time of booking, management advised that buses to Klosters (nearest ski lifts) run every 10 minutes. It is every 30 mins. Beware. Lack of English speaking caused some logistics issues which was stressful with young children
- Filippa (10/5): Exceptional - The staff at Bad Serneus was exceptional. Such kind people and really helpful! The Rooms were also nice and had everything we needed! It‘s super close to a bus station, that will take you into klosters town or if you go by car, klosters is only a 12 min deive away. I can only recomment this hotel!
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