NVT Housing - PentStudio West Lake Hanoi

Location: 699 Lac Long Quan, Hanoi, 100000, Hanoi, VN

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Area rugs in public areas
• Electric bicycle charging station
• Cobblestone flooring in public areas
• Free WiFi
• Garden
• Designated smoking area
• Elevator
• ATM/banking
• Shopping on site
• Airport transportation - pickup (surcharge)
• Shopping mall on site
• Covered parking
• Secured parking
• Secured bicycle storage
• Bicycle parking available
• Electric bicycle charging station
• Accessible shuttle
• No accessible shuttle
• Accessible airport shuttle
• No accessible airport shuttle
• Smooth flooring in public areas
• Gravel flooring in public areas
• Cobblestone flooring in public areas

Rooms Available

• Deluxe Apartment

  1 Queen Bed

  Soundproofed room

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 50-inch Smart TV with digital channels

  Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and rice cooker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, slippers, free toiletries, and a hair dryer

  Practical - Washer/dryer, safe, and iron/ironing board (on request)

  Comfort - Air conditioning, heating, fresh towels every 3 days, fresh bed sheets every 3 days

  Accessibility - Braille signage

  Need to Know - Limited housekeeping, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Blackout drapes/curtains
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Rice cooker
  • Bedsheets provided
  • Smart TV
  • Soap
  • Window screens
  • Laundry detergent
  • Paper towels
  • Braille signage
  • Visual doorbell/knocker notification
  • Doorbell/telephone notification
  • Lever door handles
  • Mobile key entry

Guest Reviews

• Yan (7/5): With higher cleaning standard, the room can be lovely - The location is good for lotte shopping mall There is hair on the floor and in the cupboard. Bathroom with bedroom upstairs and toilet downstairs that cause inconvenience for the night toilet use. Pillows have yellow stains, too high for the neck. Suggest offering different styles and regular cleaning. Sofa smells due to high humility in Hanoi. Suggest regular cleaning.
• YUTO (10/5): -
• Yoshihiro (7/5): -
• HIROKI (2/5): 非常に残念でした。もう二度と宿泊はしません。 - 良かった点は何も無し。 空調が正しく作動しない。トイレの臭気が気になる。シャワーの水量が少ない。
• Suresh (4/5): -
• Long (1/5): Mình đến HN có book phòng ở đây. Mọi thứ đều ổn cho đến khi mình trả tiền phòng, thì nhân viên mới báo là có tốn phí gử - Sạch sẽ, thoáng Giá tiền gửi xe, mỗi tiếng là +10k
• Sarah (5/5): Won’t be back. - The shower is decent. Noisy construction late into the night. The AC is noisy. The bed was not comfortable. They informed me the morning of my check in that the unit I had booked is not available because of electricity issues and so I had no choice but to take two separate units in another building because I didn’t have time to change.
• Shannon (9/5): Superb - It’s stunning! Just like the pictures. It’s not too far out of old quarter but we used GRAB to get around and it’s so cheap. So it was perfect really, just make sure there’s a frying pan in the kitchen for the morning. The swimming pool was under maintenance, staff didn’t understand English very well
• Pardeep (5/5): Passable -
• Przemyslaw (9/5): Nice place to stay if you want a lot of space combined with peace and quiet. - It’s a very spacious and modern apartment with super high ceilings in a quieter part of Hanoi. It was good to stay here, away from hustle and bustle of the rest of the city. The stay was, overall, very comfortable with minor inconveniences: the water in the shower was only lukewarm until we asked the owners to fix it and we couldn’t get the projector to work.
• Donald (10/5): easy - easy easy
• Ben (10/5): Loved it - Everything! A beautiful place to stay, we were very comfortable here. Would definitely stay again if we’re back in Hanoi. Spacious rooms and a very comfortable bed. Nothing - everything was great.
• Alejandro (10/5): - My wife and I enjoyed our stay at this location. Very quiet and peaceful area which allows for a peaceful and relaxing evening. I was very impressed with the contactless checkin. Everything was communicated clearly through text by staff which made the checking in process very smooth. We loved how the place had your very own washer/dryer set up as this allowed us to donour own laundry without having to pay antyhing for it. Detergent was also provided which was very convenient for us. My only regret was not picking this location sooner. Will definitely be staying again on my next visit to Vietnam.
• Lewis (10/5): - I often come here every time I work. They are happy to welcome me and the apartment is checked in by password, easy to use and secure. They have a desk and a view of West Lake, very suitable for me.
• Phoenix (10/5): - i planned to stay in hanoi for 3 days but it rained heavily, to be honest the trip was not fruitful because i just stayed in the room. the apartment has a big glass so you can feel how much rain is outside [very relaxing feeling]. however i had to wash my towel by myself with the dryer in the apartment because it was raining and the staff couldn't help. anyway it was good, the scent of jasmine essential oil made me sleep well. very good!
• ANH (10/5): Grande - buon appartamento per una vacanza. pulito e tranquillo, con una bella vista. tornerò la prossima volta
• Bradley (4/5): - The price was okay but a little higher than what was expected for the quality of the personal care items.
• Thai Duong (10/5): - This time I stayed in the double room on the 7th floor. Since the hotel is in center of Tay Ho district, you can't expect a great view, but the design of the lobby and rooms was excellent. I was also very satisfied with the quality and the design of room. If I have the opportunity to stay in Hanoi again, I would definitely stay here again
• Ron (9/5): Superb - Beautiful apartment, comfortable bed, responsive hosts, easy check in and out process, fantastic view of Hanoi Projector wasn't working and couldn't be fixed during my stay but the TV worked and had streaming services. Some spots missed by cleaners but generally very clean and beautiful
• Scott_minehane (9/5): Exceptional. - Room, internet and staff are fabulous. Cleaning team is exceptional. I am treated very well including being provided with an ergonomic desk chair for use for my stay. The closure of the downstairs restaurant is unfortunate as I loved their bun cha and it hardly to enjoy lunch there sometimes. I do hope a lunch or coffee place takes over the space soon!
• Daniel (9/5): Superb - The room was amazing value for money, large living / Kitchen area, and bathrooms and overall room quality was amazing. Couldn't recommend generally staying here more if you're looking for a pretty luxurious stay within a good budget. It's quite far away from the center of town and where everything is, it has general food options through Grab and within walking distance. It's quite a drive into town where all the activities are and most tours, though transportation is reasonably priced so if you don't mind catching a taxi/grab into town then it won't matter.
• Scott_minehane (9/5): Superb as always. - Location is fabulous especially with the new Lotte Mall West Lake being opened. It is not in the old quarter but the space and hotel amenities like the internet and the availability of an ergonomic chair make it a preferred location for me in Hanoi. I would like to see a Nespresso machine in the rooms (I have to bring my own). All Staff including front desk and cleaning staff are helpful and friendly. The normal chairs in the room are not made for larger size Westerners and are very flimsy. There was a problem with my TV which was finally fixed etc. There was actually a problem with Viettel's services over the Tet period so it was not the fault of the hotel.
• Igor (10/5): Exceptional - Excellent apartments - modernly designed, clean and super comfortable. Housekeeping staff doing their job very well. Pretty convenient that there is a Lottle mall within walking distance Some staff at the reception are not helpful at all
• Syed (9/5): Superb - New luxury apartment with access to gym & swimming pool. Comfortable place to stay. Heaps of delicious food options on walking distance.
• Karan (10/5): Exceptional - Location was far from old quarter but it was a nice hotel with all the facilities. We liked the place. Nothing much to complain it was a good hotel. We had a good time there.
• Sauradeep (9/5): Very comfortable and pleasant stay. Best for couples. Away from city centre. - Room was spacious and all basic and extra amenities (washing machine and drier, refrigerator, all kitchen amenities, iron, etc.) were available. The concept of living room downstairs and bedroom upstairs was very nice. Very beautiful view from huge windows overlooking Hanoi. Staff were very friendly and helpful. Madam Sen attached restaurant was very good and food was delicious. Massage and spa was not available but they are building one centre soon. Place was away from Hanoi Old Quarter (City centre)
• Son (6/5): Pleasant - Lovely room and gorgeous view There was a room where loud music was played for two days in a row to use ecstasy, but even after telling the staff to remind them, they still didn't turn off the music
• Kim (9/5): Superb - The big space Location is a little bit secluded.. but it's still ok
• HIROSHI (10/5): - 昨年もお世話になりとても素晴らしかったのでリピートです。
• Tz (4/5): Disappointing - Just through the Muse agency… Thin bed and lack of furniture in room
• Bryan (10/5): Exceptional -
• Yuliya (4/5): Disappointing - Good design of apartments Air-conditioning was not working. Rude receptionist
• Tariena (10/5): - Amazing
• Anonymous (10/5): Exceptional - The view was incredible and we loved the huge windows as we were able to look at the view from both levels. They were so kind to scatter rose petals around our bed, as it was our honeymoon, this was so thoughtful! They also organised our day tour for us to Ninh Binh which was fantastic and we didn’t have to worry about sorting it out!!
• HANKYU (10/5): 가격 대비 최고! - 가격 대비 매우 훌륭해요!
• Abhi (10/5): Exceptional -
• Lev (9/5): Superb -
• Jon (10/5): Exceptional - Good location. Hard working, patience, staff. The shower is designed poorly. Water ALL over the place. Doesn't make sense to have water flying all over. Extra cleaning for nothing.
• Dennis (9/5): Superb - Location was out of the city a little but was great as far as access to the city. It was quiet and great access to local restaurants with a great outlook. Wifi and the view were excellent
• Shila (10/5): Exceptional - We were given an update to Premier Penthouse which is always great! It was my partner's birthday and the staff left a very thoughtful note and delicious cake. The Penthouse Studio on the 11th floor had great view, spacious and well equipped. Gym and swimming pool were added amenities. They even supplied washing powder for washing machine! Everything required is supplied. Our 2 nights stay was very comfortable. Housekeeping available for everyday. Definitely recommended. Win Mart walking distance, Lotte Mall, Lake walk and cafes short car ride away. Staff were very helpful! Was able to leave our bags all day before our evening flight. Small note: location is further away from Old Town but easily reached through grab.
• K.lohana (8/5): Good place. Good host - Location and cleanliness Nothing
• Thol (4/5): Disappointing -
• Do (9/5): It was a very nice stay, Super spacious room and comfortable bed. Staffs are friendly and helpful. -
• Wynand (10/5): Exceptional - Great value. Area not to busy but very easy to get to old town using grab. Perfect for us. For people wanting to be in the busier old town area, it’s about a 15 -20 min grab ride depending on traffic
• Jatinder (10/5): - Good
• Dotro (7/5): Good -
• Marian (9/5): Superb -
• Ba (10/5): Exceptional -
• Alexandre (10/5): Exceptional -
• Hieu (10/5): Exceptional -
• Hieu (10/5): Exceptional -
• Sonia (8/5): nice place as per pictures - nice hotel with good pool no food near by, gym too small, no room service for food options
• Rio (10/5): The best - I really enjoyed visiting here and the hotel service was very good and I recommend staying at this hotel
• Văn (10/5): Exceptional -
• Steven (10/5): Exceptional - Such an amazing apartment to stay in with great facilities. Was very relaxing. The windows can be a bit cleaner for the lovely view outside.
• Deepali (10/5): Exceptional - No complaints about this property - I would definitely stay again and recommend to friends & family.
• Muralikrishnan (10/5): To the poem in the heart of bustling city, here’s muse! - Brilliant openness and wonderful place Nothing per say - but yes the property to old quarter was a little far.
• Hung (8/5): Very good -
• Shoko (10/5): It was good value for money and loved it - It was just same as the photos and so spacious, beautifully cleaned well and we really felt comfortable at this hotel. The staff were helpful and they always try their best. We really love to come back or even live here. Nothing much.
• Anonymous (8/5): Very good -
• Linh (10/5): Great! - The staffs were very friendly and helpful! Nothing made me uncomfortable so :3
• Carl (9/5): Very nice place to stay. I will be back -
• Anonymous (7/5): Good -
• Anonymous (8/5): Very good -
• Khanh (9/5): Superb -
• Aaron (10/5): Great stay at a clean, quiet, professionally-run place. Would definitely stay again. - Spacious, clean, comfy, quiet.
• Farha (10/5): Exceptional - Great value for money! The room was very clean and we had the whole space to ourselves! It is significantly far from the city centre.
• Christopher (8/5): Very good - It was OK and good value for money The aircon was not cold enough
• Nguyen (7/5): Good -
• Jemma (8/5): lovely apartment and great hosts - They have great communication, message via WhatsApp with quick responses, they dropped off some washing powder so we could wash our clothes and extra bed pillows. bath was lovely and you can sit in the bath watching tv upstairs. air con upstairs wasn’t very strong and it was so hot when we stayed. this apartment block does not have a swimming pool outside just a small indoor one that isn’t great and only for guests booked through them. if you want to use it you have to pay and it’s not worth paying for.
• Tram (10/5): Exceptional - The apartment was adorable with a gorgeous view of the city. Muse was super responsive to all of our needs. Good location - quiet with a convenience store within 5 minutes of walking. Nothing
• Pham (3/5): Bad service after using this accommodation. Cant provide red invoice after more than 2 weeks check out with reason cant -
• Thuy (8/5): Very good -
• Nguyen (10/5): Exceptional -
• Sue (10/5): great apartment and pool with a lovely view - comfortable bed. spacious. washing machine. pool area very good nothing
• Tomas (10/5): Exceptional -
• Mateusz (10/5): Exceptional -
• Adrien (6/5): nice place except staff and location - everything except the location and the staff the staff should be more smiling and helpful !
• Adrien (7/5): really good place , but not good location and staff not interested to make your journey better - really big room really clean good swimming pool the staff if doesn’t take care of the customers , they did mistake and they didn’t do anything to fix it . for something new like that , they could have smart tv with Netflix etc … it s a pent house and not an hotel
• Matthew (10/5): Beautiful room and facilities at a very pleasantlly surprising fee - This property ccompletely exxceeded my expectations. The tremendous spacae that the loft bedroom proided, the spectacular view of the bridge, the excellent kitchen facilities; the beaurtiful bathroom, the exquisite training pool and well stocked gym were all much more than I exxpectd, especially for the price. The best value for money hotel I have ever experienced. I will definitely come back, especially if the fee/night remains so resonable. This was a stay vacation and this will be one of many stayvactions at this hotel. The staff were a lite amateurish but tried to be helpful. Not many spoke English fluently
• Anonymous (10/5): Exceptional -
• Terence (10/5): The staff were fantastic and added a lot of luxury to our stay in Hanoi - The apartment was top class.
• Andrew (10/5): Great to relax in - Very luxurious and clean and spacious. Nice room and complex to relax in The staff don't know English and don't turn on the spa, they insist there is no spa. They finally turned it on. Also didn't like that the reception lady takes a photo on a mobile phone of all guest passports and keeps them there. She has hundreds of passport photos. This is a security breach and should not be occurring. I made her delete mine when I checked out.
• Quang (10/5): Exceptional -
• Nayantara (9/5): Superb - Seamless check in and check out process. Staff was very responsive and friendly. The place is big and clean and you can even cook food if you want.
• Chong (10/5): Exceptional - Booking.com promised free transport from the Hanoi airport to the Muse apartment but did not provide so. I have to arrange for transportation through Muse Hanoi Apartment and pay for the cost of transport from Hanoi airport to the apartment. Bad experience with Booking.com
• Cheng (10/5): It was a fantastic stay - Property was really new with good facilities. None
• Daisy (10/5): Excellent host, excellent home. - Excellent host, excenllent home. It was great to stay there. The flat was very clean and cozy. The area was great and quite to sleep. Recommend to other guest. Thanks for everything. Will be back here for the next trip.
• Le (10/5): Exceptional -
• Nguyen (10/5): felt like the “ real deal “ - -great location, comfortable, good value , authentic Ha Noi city feel. - nothing
• Adam (7/5): Good - Room was spacious, clean, and cool. Staff attentive and helpful. Very modern design. Noise isolation was good, could barely hear the busy road outside. Bed VERY comfortable! Hot water was intermittent, had to have a couple of cold showers unfortunately. Including a small amount of washing detergent would be very handy. Poor view from windows/balcony, no ‘landmark view’ as stated in ad.
• Gargadi (7/5): Good -
• Roshni (8/5): Very good - Loved the room, the huge windows are really something.Great staff, they were realllly sweet and helped me set up a birthday surprise for my husband for a tiny additional fee. We were promised a lake view room, but all we could see was a silver of the lake. Also the elevators could do with an installation of room freshers or some form of fragrance dispensers because we could smell the sanitation pipes.
• Jan (8/5): Very good -
• Anh (8/5): Very good -
• Sanjeev (10/5): Comfortable and awesome stay - Posh and spacious rooms Beautiful welcome with Christmas decor Helpful housekeeping staff Daily cleaning Dishwashing Amazing pool Friendly reception Good city view Easy availability of cab to city Winmart for shopping Indoor playarea Nearby outdoor park for children Nothing
• Paresh (8/5): Very good -
• Ateev (10/5): Exceptional -
• Sergey (7/5): Good -
• Wonsik (1/5): Bad - Nothing & Never These are the worst of worst hotel in my life. 1. They told a lie me when I check in. The receptionist said to me, the room I booked it had electric city faulty. So, they will give me up grade room. But the actual room is just standard room and it is under level of my booked room. 2. The receptionist said to me that when I complain about the room, he up grade level from 7fl. To 10fl. So, it is up grade. Actually, it is to cheat with customer. 3. They sold out the room I booked, and then they gave me that standard room, then cheated me. 4. Booking.com needs to serious consider to this kind of hotel keep partnership in continuous or not since they ignore booking.com when they had that idea to cheat with customer booked through booking.com.

Photos