Ruby Apartments - QStay

Location: 9 Norfolk Avenue, Gold Coast, au

Star Rating: 7.9 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 05:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Hot tub/Jacuzzi
• Sauna
• Non-smoking throughout
• Steam room
• Invoice provided
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Exercise/lap pool
• Covered parking
• Swimming nearby

Rooms Available

• Two-Bedroom Apartment

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony, this apartment also features air conditioning, a washing machine and a flat-screen TV. The unit has 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Three-Bedroom Apartment

  This spacious apartment is consisted of of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also offers air conditioning, a washing machine and a flat-screen TV. The unit offers 5 beds.

  Max Occupancy: 7 (7 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Penthouse Apartment

  This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also offers air conditioning, a washing machine and a flat-screen TV. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Parinya (10/5): -
• A (7/5): We were impressed with the value for money. - The location was perfect and the view from the 20th floor was exceptional from all rooms of the apartment. It had all the facilities we needed for a family. The noise from the neighbouring resort however the doors closed and glass windows kept the noise out. This wasnt a big deal, we will be back!
• Karl (9/5): Enjoyed our time - Location and cleanliness Everything was good
• Ezra (9/5): -
• Haydn (10/5): -
• Sam (10/5): - Came for the gc500 and the location was perfect, awesome view also Nothing
• Narelle (10/5): I’d definitely book this again - Loved staying here there’s nothing I could fault. We stayed here with 2 adults and 4 kids and it was so enjoyable with such a beautiful view from the balcony on the 28th floor. It was clean and had all the amenities we needed with a full functioning kitchen a washing and a dryer and even a clothes rack. Location was also awesome Can’t fault a thing
• Nhat Quang (8/5): -
• Adam (6/5): Not overly happy with apartment and swimming facilities - Not much Uncomfortable and dirty
• Emma (3/5): A disaster - The location was good and we could get to to Cavill Ave and where we needed to go very easily Unfortunately, we booked a 2 bedroom and 2 bathroom penthouse at Ruby (QStay) and we had to move as the room was leaking. There was a constant drip from the roof and we had to move to another apartment in the same building. We could only stay there for 2 nights as it was booked, but we were assured that the next place was an upgrade....We arrived at the Chevron Renaissance (the "upgrade") and it was absolutely terrible. at 4pm the cleaners were still there (not their fault) cleaning up what was obviously a weekend long bender. The rooms were trashed, they smelt disgusting and to top it off - the air con was portable units with doors duct taped shut so the hose could drain onto the balcony. We weren't even a week into the stay and we had to move AGAIN. After numerous back and forth calls and visits to the office, we were finally given a partial refund (under half) and we had to book somewhere else, so I am not only out of pocket for a disastrous stay, but also because I had to book somewhere else last minute. I have been home now for 2 weeks and have only just got the refund after chasing the payment down multiple times.
• SEBASTIAN (10/5): -
• Rebecca (6/5): Place was okay to stay - they need to focus on the number of people booked in and provide accordingly. Views over ocean - The views were amazing, enough space for the 6 adults, generally neighbours were quiet and beds were good. We arrived and the property wasn’t cleaned, we made contact with them and this took a while to get sorted as they went to the wrong room, then it was only a superficial clean when they did come. We didn’t have enough cups or glasses for 6 people, there wasn’t enough linen. They did bring stuff eventually but still no tea towels which was annoying. Shower rose in main bathroom was broken and hard to shower in.
• Corney (10/5): - gym needs updating.
• Maxwell (10/5): -
• Udai (3/5): Poor -
• Glenn (9/5): Superb -
• Haydn (10/5): Exceptional - Awsome view 😍
• Odette (9/5): Superb - Location, view, clean No teatowels in apartment
• Hany (6/5): Pleasant -
• Caren (7/5): Overall a good stay. - Location, view from apartment, general comfort and condition of apartment. Maintenance was attended to promptly. Lack of kitchen resources - no microwave bowls even though excellent microwave available. No bowls for salads etc. Oven did not have a tray. Increasing cups, plates, cutlery to accomodate visitors would be beneficial.
• Yiyuen (8/5): Very good -
• Paul (8/5): Very good -
• Jane (7/5): Ruby apartments - The location was great and the view awesome the staff where lovely the room was comfortable. For a short stay it was ok Our car park was taken, we where told to park in another which was also taken so had to park in the visitors park which was a bit hard with a large car, there wasn't enough linen for the fold out couch only 1 roll of loo paper for 6 and only 4 towels there where a few things that need fixing like 1 of the robe doors didn't slide the ensuite handle was loose and had no lock. The entrance door the lock was low and our 2 yr old was trying to get out
• Jackson (6/5): Pleasant -
• Amanbir (8/5): Beauti with a view buy need maintenance. - View Space Balcony Pool Shower and sink water cloging. No toilet papers Blankets were so think unable to sleep l, being was poor Tv was outdated, with no smart view
• Shashika (10/5): Exceptional -
• Jason (5/5): Passable - The pool was nice, new building You have to collect the keys from a building around 2km away, and parking there is crazy, our key stopped working half way through the trip, after hours and we couldn't get into our room for a hour, the reception downstairs say they can't fix the key not allowed as it's not thru building management. But luckily she felt sorry and she did it but it took her 20mins because she had to set up a different machine. We did have to waste another 1hr going to get new keys the next day it's such a pain, because of this I won't be staying there again too hard.
• Deepali (10/5): Exceptional - We got to stay in a 3 bedroom apartment at top floor. The view from the apartment was breath taking. The apartment was very clean and everything we needed wass present in there. I travelled with a infant and a school going kid, and both my kids loved the vibe pf the apartment too. There was a positive vibe in the apartment. The moment we would enter the apartment after a long day outside we would feel so relaxed and at home. Definitely recommend it. I will surely be booking Ruby apartments eveytime I am in Gold coast. Everything was best at Ruby.
• Hayley (8/5): Very good -
• John (9/5): Superb -
• Mark (8/5): Very good - Location Blocked shower Bathroom Door fell off
• Melady (4/5): Disappointing -
• Raghuvir (10/5): Exceptional - Property is very neat and clean.Awesome view from rooms and balcony..
• Moon (10/5): Exceptional -
• Deni (6/5): Terrible only stayed the one night then went to a different hotel. Will never go back. - Not much. Nice building. Broken things. Rubbish left laying around from the cleaner, loud noise coming from the toilet every 5min, leaking faucet, rude front counter staff member, lack of willingness to help whatsoever. What a waste and loss of money.
• Anonymous (7/5): Good -
• Melissa (2/5): If this was my property being looked after I would surly be disappointed. It needs quite a bit of maintenance & clea - The property is in a good location, walking distance within 10-15mins to the main drag. The room was very dirty, needed a deep clean. We checked out as soon as we checked in.
• Anonymous (7/5): Good -
• Shannon (6/5): Beautiful apartment but don’t book through QStay - Beautiful apartment Beautiful apartment but you have to check in and collect the key at a different location to the apartments which is very inconvenient. If booking, don’t go with QStay book directly through the apartments.
• Anonymous (9/5): Superb -
• Ashley (10/5): Exceptional - Location was great
• Natalie (3/5): I got a $193 fine due to no parking space available inside even though I was assigned one. - Cleanliness. spacious apartment The TV didnt work. The beds very extremely uncomfortable There was never ever any parking. Even the space that was allocated to my Room was always taken, I had to park on the street. I moved my car closer to pack our luggage as it was raining and got a $193 fine.
• Kuo (5/5): Passable - The Internet is so poor
• Matt (2/5): Very poor -
• Bob (10/5): Pleases we picked the Ruby - Clean modern Comfortable Tv had constant issues with Wifi
• Steed (8/5): Very good -
• Bonnie (10/5): Exceptional -
• Laura (8/5): Very good -
• Lena (9/5): Great location, beautiful views, modern, comfortable, and great value - It had all the facilities, good location, all within walking distance to shops and beach. Parking, some people don’t park within their space and makes it difficult to park.
• Demi (10/5): Exceptional -
• Tanya (9/5): Superb -
• Eileen (7/5): very good walking distance to the cbd would have been better with food facillities - no breakfast provided the shower head in the ensuite was faulty had to use the shower head manually
• Wendy (8/5): Very good -
• Syed (8/5): Very good -
• Haylee (9/5): Superb -
• Kristina (10/5): Exceptional -
• David (8/5): Very good - clean and tidy great view
• Anonymous (3/5): disappointing and not as advertised - good location Upon arrival the apartment was dirty. Sticky floors, benches not wiped, cupboards dirty. it was like there was a party previous to us and the cleaner did a quick scramble. Not at all nice for our family considering I had to wipe the table and coffee table down and other surfaces. We were told there was access to the kids water park only to find the gate locked and then told no the property never had access yet we had family stay their 6 months prior and there was. Staff were rude and the gym was not really a gym but a small room with minimal equipment. Will not stay again
• Kelly (8/5): Enjoyable, good apartments for a family, great views. - Reasonable clean, roomy. Assigned parking spot not always available as someone else had parked there. Pool very small.
• Teagan (9/5): Superb -
• Nebojsa (8/5): Very good -
• Debra (8/5): other than a few little issues it was lovely, Thankyou very much. - great location, view was beautiful, beds were comfy, plenty of room. smell from dishwasher was so bad we didn’t use it, stains on blankets in bedroom 2 and also the blind in that room was grotty. but overall we enjoyed the stay.
• Arzoo (8/5): Very good - Clean and good location Pool not deep and no sauna & no bar Not like picking up keys from different location
• Amy (8/5): The whole experiences are not too bad. - The location of the apartment is good. We get a lovely view from our apartment. The rooms are nice and clean. The kitchen stove and the microwave are not working well and the swimming pool is small.
• Maria (8/5): Very good -

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