Arte plus by Sweet home

Location: Jalan Ampang, Kuala Lumpur, my

Star Rating: 5.3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Air conditioning
• Room service
• Family rooms
• Lift / Elevator
• Hot tub/Jacuzzi
• Sauna
• Non-smoking throughout
• Private check-in/check-out
• Kids' outdoor play equipment
• Outdoor furniture
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Shopping on site
• Television in common areas
• Free wired internet
• Access to nearby indoor pool
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Art gallery on site
• Japanese garden
• Covered parking
• Secured parking
• Garage
• Swimming nearby
• Charcoal grill

Rooms Available

• Three-Bedroom Apartment Suite

  The unit has 5 beds.

  Max Occupancy: 6 (6 Adults)

  • Private bathroom

• Standard Studio

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Two-Bedroom Apartment

  This apartment's standout features are the infinity pool, hot tub and sauna. Featuring a private entrance, this air-conditioned apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a bidet. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment offers a TV, a washing machine, a seating area, a dining area as well as city views. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Sauna
  • Private pool
  • Stovetop
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Sofa bed
  • Rooftop pool
  • Infinity pool
  • Heated pool
  • Pool towels
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Pregil Nazak (1/5): - It's not suitable for family staycation. Cleanses out. More than requested to check out 11 am. Lift service totally out. It's was confused. No mirror in the room. Washing machine out of service Fridge not clean.
• Jayxin KWONG (1/5): Read but not replied, no way to complain, wasted money and only brought discomfort. 已读不回，投诉无门，花了冤枉钱 - This was the worst experience I've ever had; if ratings had a negative number like -10, I'd probably give it -9.999. After all, I received an email notification (saying there was a problem at work, asking me to cancel, and promising a refund), and then I was completely cut off from all contact. 这是有史以来最糟糕的一次体验，如果评价有负数-10，我可能会给-9.999。毕竟，我是收到了Email通知的（说单位出了状况，叫我取消，并承诺退款），之后就完全失联了。 After making the payment, I received an email notification at the last minute (due to a water leak in my apartment, the order had to be cancelled), and the seller promised a full refund. After that, they completely stopped replying. They also stopped answering my calls. I urge Booking.com to carefully screen homeowners' information and not let these people harm others. 付完款，临时收到email通知（单位漏水问题，被迫取消订单），对方答应全额退款。之后，完全已读不回。打电话，也不接。拜托一下booking.com公司，请您筛选一下屋主的资料，不要随意让这些人出来害人啦。
• Gehad Mohammed Ahmed (6/5): -
• Atizan (1/5): - This is scam.Canceled by property management and from 13 feb 2026 till today 2 march 2026 i still dont have my refund and no one response to my chat or call
• Nik (8/5): -
• Daniyar (1/5): Alert! Do not book this property. There is no actual property. On the day of check-in, I was contacted via WhatsApp and - There's no property! Be careful! This is scammers! There is no property. Be careful - this is a scam. I booked this place a few weeks in advance. On the day of check-in, the “property” contacted me via WhatsApp and asked me to cancel the booking for their own reasons. They did not cancel it themselves and did not issue a refund. Instead, they shifted all responsibility to the customer to avoid any consequences.
• Marveen (1/5): DO NOT BOOK THIS PROPERTY- SCAMMERS - Warning – 🚨Do Not Book This Property I strongly advise everyone to avoid booking this property as my experience has been extremely disappointing and feels like a scam. The positive reviews appear misleading based on what I went through. I made a reservation on 4th February for a one-night stay on 7th February. On 6th February, the host contacted me via WhatsApp and informed me that the booking needed to be cancelled due to a water leakage issue. I agreed to the cancellation after they assured me that a full refund would be provided. However, the booking was never properly cancelled by the host. Instead, it was marked as completed even though I did not stay at the property, and as of 17th February, I still have not received my refund. I have called the host more than 50 times, sent multiple messages, and even followed up repeatedly, but I have received absolutely no response. This level of unprofessionalism is unacceptable. I have also tried contacting Booking.com through both phone and email, but I have not received any response so far. Please be extremely careful when considering this property. Based on my experience, they may cancel at the last minute, stop responding, and fail to refund your payment.
• simin (1/5): -
• Noor Jehan (7/5): -
• Cai Jing (1/5): - kenal cancel tapi x ada bagi refund!? ini betul kah?! last minute baru cakap x dapat check in sebab room leaking, then bila saya call x ada orang angkat phone dan reply massage WhatsApp! saya sudah sampai baru bagi tau! please do REFUND ALL MY MONEY! kenal cancel tapi x ada bagi refund!? ini betul kah?! last minute baru cakap x dapat check in sebab room leaking, then bila saya call x ada orang angkat phone dan reply massage WhatsApp! saya sudah sampai baru bagi tau! please do REFUND ALL MY MONEY!
• Fatin (1/5): PLEASEEEEEE DONT BE THE VICTIM DONT STAY AT THIS HOMESTAY - Scammer they ask us to cancel this Homestay and they said will proceed the refund but till now we didn’t receive anything, when we call they not answer i will report and viral this Homestay and booking.com
• Gehad Mohammed Ahmed (8/5): -
• Andrew (1/5): I did not stay more than 10 mins it was a terrible apartment and the host was terrible - It was a disgusting place to stay, it was not safe and there was police everywhere Nothing it was a horrible place
• Mohamed (1/5): -
• Sajarutuldur (1/5): - They cancel my booking last minute
• Pathmarajah (1/5): -
• ven (1/5): 一点都住不进去要打电话一直打不到的 而且等了很久才会回应 想要入住请慎重考虑 -
• Mahmut (3/5): - Güvenlik ve bilinirlik açısından iyiydi. Site de verilen konumla hiç alakası yok. Merkezi yerlere 1 er saat uzaktaydı. Ayrıca ev çok pis kokuyordu.kiyafetlerimize de sindi.
• Aina (1/5): -
• WAN AYUNI QAZRINA (3/5): -
• Halbed (1/5): -
• darwishi (1/5): - No good at all they scam not answering my phone they not giving the keys No good at all they are scam not answering my phone I need my money back late evening I driving getting another Hotel
• Alex (1/5): - Nothing No respond from property when contacted
• Khairi (1/5): IM SO DISSATISFIED & DISSAPOINTED ! PLEASE & PLEASE I NEED THE REFUND BACK!! - 💥 I didn’t even get the chance to stay, as the host OF ARTE PLUS BY SWEET HOME cancelled at the very last minute and instructed me to request a refund. However, the refund was never processed!! Instead, the host shifted the blame and claimed that I was the one who cancelled, even though the cancellation was initiated by them. ⭐️ Extremely Disappointing & Unreliable Experience – Please Beware I had fully confirmed and paid for this booking well in advance. However, on the actual check-in day, the host cancelled my reservation at the very last minute, claiming there were water leakage and electricity issues. This caused serious stress and inconvenience, as my family had already arrived and urgently needed accommodation. Problems like this should have been checked and resolved earlier, not discovered on the day of check-in. What made the situation worse is the lack of responsibility afterward. I immediately reported this issue to Booking.com customer service and followed up with 3–4 different customer service agents, yet until now there has been no clear update or resolution. Communication has been very poor. The host kept shifting the blame onto me, even though the host was the one who cancelled and requested the refund. I have full evidence showing that I was not at fault. Despite this, the host has still not approved my refund, which amounts to almost RM500++ — not a small amount. As a guest, I was left: • Without accommodation • Without access to my money • Forced to urgently find another place on the same day This experience feels very unfair and concerning. I strongly advise future guests to be cautious with this host, especially regarding last-minute cancellations and refund issues.
• Zul Haziq (1/5): -
• Maria (1/5): -
• shuada (1/5): -
• Amin (1/5): -
• Jinyang (1/5): - 我说一句实话啊那些给他好评的人都是有问题的要不然就是他们特地买人来刷好评第一他在这一个的软件里面写的地址和我看到的地址是不一样的第二是我有提前两天联系他们告诉他我几点会到然后他们讲好他们弄好了时间给我了那没关系那问题是我到了才跟我讲我的时间在后面第二就是他是最后一秒才给我知道我的房间出问题了说我的房间漏水啊不能给我租了好过后就是叫我取消我的订单而且还是在最后一秒我已经人到这边了过后我取消了他退给我的钱就只有78块钱而问题在于这78块钱是他里面的那一部分而已应该是他的而不是我的我的应该是500多块他没有还到给我而言那个理赔的钱都没有 我说一句实话啊那些给他好评的人都是有问题的要不然就是他们特地买人来刷好评第一他在这一个的软件里面写的地址和我看到的地址是不一样的第二是我有提前两天联系他们告诉他我几点会到然后他们讲好他们弄好了时间给我了那没关系那问题是我到了才跟我讲我的时间在后面第二就是他是最后一秒才给我知道我的房间出问题了说我的房间漏水啊不能给我租了好过后就是叫我取消我的订单而且还是在最后一秒我已经人到这边了过后我取消了他退给我的钱就只有78块钱而问题在于这78块钱是他里面的那一部分而已应该是他的而不是我的我的应该是500多块他没有还到给我而言那个理赔的钱都没有
• Syikin (1/5): - The host property request to me as a their customer to cancel the booking because they have maintenance issue.. And they inform to me 1 hours before check in.. Beside that, they don’t want to return my money..
• Pahnke (1/5): -
• Sikander (1/5): - bad service bad service i pay redy no response no call no service no return back money
• ahmad kamal (1/5): Saya nak duit saya dipulangkan - Staff yang jaga penipu. Cakap dengan saya unit ada masalah leaking, tapi bila customer service call cakap unit tiada masalah. Bila saya call semula untuk mintak lokasi dah tak jawab. Tapi duit saya dah kena potong dalam acc. Saya ada bukit smua staff Arte Plus by Sweet yang WhatsApp saya bagitahu unit ada masalah dan mintak saya cencel kan Booking. Saya terpaksa tanggung sebab kena Booking tempat yang lain Kalo nak bukti saya boleh tunjukkan bukit. Cuma susah saya nak buat aduan sebab menggunakan operater Ai 0105639542 (staff no. Arte Plus by Sweet) Saya nak duit saya dipulangkan semula Staff yang jaga penipu. Cakap dengan saya unit ada masalah leaking, tapi bila customer service call cakap unit tiada masalah. Bila saya call semula untuk mintak lokasi dah tak jawab. Tapi duit saya dah kena potong dalam acc. Saya ada bukit smua staff Arte Plus by Sweet yang WhatsApp saya bagitahu unit ada masalah dan mintak saya cencel kan Booking. Saya terpaksa tanggung sebab kena Booking tempat yang lain Kalo nak bukti saya boleh tunjukkan bukit. Cuma susah saya nak buat aduan sebab menggunakan operater Ai 0105639542 (staff no. Arte Plus by Sweet) Saya nak duit saya dipulangkan semula
• DAHLIA (2/5): NOT WORTH MY MONEY - it’s not look like the photos, clean and look new, the house we got, look old and not really clean, also we got problem with parking, and the owner of the house didn’t give proper instructions, we came with 2 cars but only 1 car can get in, and for other car need to pay rm20 per night. For checkout also, we wanted to checkout at 12, but need to pay rm30 for extra hour, lol and deposit also rm200, if you want another access card need to pay deposit another rm200, this will be my first and last to stay here 👎🏻👎🏻👎🏻
• VATO (8/5): -
• Shamir Tahir (1/5): Not recommended at all. Stay away if you care about your time and money. - I booked and for many hours there was no response from the property. I was unable to check-in and i was unable to cancel as well. Until now I don't get any refund and neither do I get any place to stay. At the end i have to do other booking and I'm still waiting for a response on this issue from booking.com and property. Both parties are so careless. It's best to stick with airbnb, a much better option than this headache app. If my issue is not resolved nicely, it will be my last interaction with booking.com
• Hafizan (1/5): Worst owner i have encounter - Very unresponsive owner Last minute cancle my booking via whatsapp saying the unit hot leakage issue I had to book and stay at other place and pay again Later promise full refund but remained silent Please do not book this property It will make your life miserable Very unresponsive owner Last minute cancle my booking via whatsapp saying the unit hot leakage issue I had to book and stay at other place and pay again Later promise full refund but remained silent Please do not book this property It will make your life miserable
• Ibrahim (4/5): -
• Zahri (7/5): -
• Zahri (7/5): -
• Sami (1/5): -
• Muhamad Shukur (1/5): Apartment by sweet home scammer lahanat,duit refund aku mana weii - Apartmen lahanat by sweet home scam..sy dah booking dah sampai dekat lokasi,boleh pulak dia mesej wasap cakap cancel sebab rumah ada masalah tidak boleh terima tetamu tp dekat apps tiada tick cancel by sweet home,duit refund aku mana woiii lahanat sweet home..ak call berpuluh kali x berjawab..company sweet home scammer mkn duit haram jadah.. Apartmen lahanat by sweet home scammer..sy dah booking dah sampai dekat lokasi,boleh pulak dia mesej wasap cakap cancel sebab rumah ada masalah tidak boleh terima tetamu tp dekat apps tiada tick cancel by sweet home,duit refund aku mana woiii lahanat sweet home..ak call berpuluh kali x berjawab..company sweet home scammer mkn duit haram jadah..duit refund aku mana weii
• YAS (10/5): -
• Saiful Amri (1/5): -
• kulkulkan (10/5): -
• ROSNAZARIN (1/5): Location was not as per advertised in booking.com. actual location was 10 km away. - Nothing Everything
• MOHD RIZWAN (3/5): -
• Hidayah (2/5): NA - I loved the location convenience for me and my sister to go to LRT Ampang Park. Just nearby. The nearby coffee shop (Coff by Che) also very delicious and walkable just around 5-7 minutes walk The cleanliness of the unit should be taking care of. I can saw some of the grouting was too bad. The unit itself needs preventive maintenance from the owners. The second bathroom very smelly. Some of the items in the unit found broken i did prompted to the agent afraid it will charged to us. The second bed in master bedroom was broken, the hanging rack also broken. The linens itself need a special treatment to maintain the colours. Some of the linens discovered with yellowish stained unsure if they notice it or not. The dustbin in the kitchen also not washed it properly.
• Looi (5/5): -
• Tanvir (10/5): Exceptional -
• Krishnasamy (1/5): Bad - Bedbugs everywhere
• Khairul (10/5): Exceptional -
• Wan (1/5): So bad please report to police if their scamming you to - Scam me do not give refund
• Ismail (4/5): Disappointing - Building view nice from outside. No refrigerator, no microwave , washing machine not working, very old furniture even the premise using wrong Google Map . Premise location nearly 4 km from Google Map.
• Fatih (3/5): Poor -
• Siti (1/5): Bad - I paid for cleaning fee while I’m stay there but no one iv come to clean the room
• Asrul (10/5): Exceptional - The parking and the clean environment The gym was so small
• Khudkur (10/5): Exceptional -
• Ckori (1/5): We didn’t stay in the hotel because they cancel the same night that we arrive, and was a terrible experience, because wa - Nothing The experience, they cancel our booking the same night we arrive, without previous notice.
• Riena (10/5): Exceptional -
• Nurul (1/5): I booking this property like 2 weeks before stay, the owner chat me to transfer the deposit, i ask him about the bank de - Nothing I booking this property like 2 weeks before stay, the owner chat me to transfer the deposit, i ask him about the bank details but he didn’t reply my. I chat on whatsapp keep on asking about the bank details but still no respond. Then on the day to check at 3pm. I ask about check in method still no respond. And called him about 4,5 times, then suddenly he text me said that my booking is cancelled because of there is piping problem in that property. I was super duper angry, because of he ignore me, and did not inform me earlier. And then he not reply me again, and i called booking.com about my booking status. I need to wait about 2 hours to get new property. So lesson learn, this is first and last to rent with this owner. Very disappointed.
• Azharudin (10/5): Exceptional -
• Suhaimi (1/5): Bad - Cancle on the spot and no call at all. No refund. Where is my money? The worst apps I ever use. Cancle by Arte and untill now no refund. No sorry email, I will viral on your website.
• Liyana (1/5): Bad - Not fast response
• Satish (1/5): The worst experience I have ever had in my life - Nothing The services provided by the agent is way below then poor services. There is no response when we call. The Hot water was not working on the whole trip. The room was smelling like sewer leak, and called the agent he did not response at all.
• Nur (2/5): Very poor -
• Azdi (6/5): Pleasant -
• Izzatie (7/5): Good -
• Dato (3/5): Poor -
• Mohd (3/5): Poor -
• Abdul (1/5): Bad -
• Rodrigues (1/5): Worst and unhygienic - Poor facility management Poor customer service House is full of cockroaches and person keeps coming with bottle of spray when informed. Washing machine is not operational and 3 days of my stay not fixed. No housekeeping at all. No person to explain the rules and the guidance when leting you in. Overall worst stay and would not refer to any one, i would have given zero if that was part of scoring.
• Nuuriya (10/5): Exceptional -
• Ezzah (7/5): Good -
• M.r (1/5): Bad - The place is in the middle of the city. Room, Parking, Elevator, & Buildings
• Muhammad (7/5): Good -
• Reeshanti (5/5): Passable -
• Hashim (8/5): Very good -
• Ruzila (9/5): Superb -
• Yusani (9/5): Superb -
• Mohd (3/5): Poor -
• Norhaslilee (5/5): Passable - Functional washer, easy to get food. Nice swimming pool. Time to check out different with booking.com We have to check out at 11am. But in d advertising time to check out is 12 pm. Smelly bathroom. No rice cooker. Water heater not functional. No kettle.
• Subhasini (3/5): Poor - When open the door, found cockroaches running around. Cockroaches. N bothroom was smelly and not clean
• Manan (7/5): Good -
• Naveedno (7/5): Good -
• Perak (7/5): Good -
• Muhammad (1/5): Bad - The property has problem about electric shock and water leaking issues. Admin please reply my whtsapp not just read the chat , please refund my money before i report to tribunal pengguna. Proble admin
• Michal (3/5): Poor - Apartment is nice,spacious, just the conditions around this are suspicious. 1. Location is different from what you see on booking. About 12min car rad east from what booking states. 2. Deposit needed 200 RM, not sure for what, as afterward, they don't check the apartment. 3. Instructions on whatsup different from what the person you meet tells you. 4. Checkout time states 11 to 12,however on the checkout day, they message you, that you need to leave at 11.
• Jun (1/5): Bad - -The location is not accurate, the real location is inconvenient if u are not driving. -The cleanliness truly SUCKS. There is no big cockroaches but a lot of small and middle cockroaches in EVERYWHERE. The floor looks fine, but the carpet apparently didnt been cleaned. The sheet is not cleaned completely as well -The light in the bathroom is broken, even have to use the torchlight. One of the air con is frozen inside, literally there are ices and when we switched off and it started melting, then the water kept dropìng. Just annoying. -TV is just a decoration, NO SIGNAL.
• Mohd (1/5): Bad - I pay but no room with my family
• Osman (9/5): Superb -
• Fie (7/5): Good -
• Nauzet (1/5): SCARY & SCAM...WORST EXPERIENCE IN LIFE - TWO MEN TRESPASSING INTO THE APPARTMENT AT NIGHT (2am) - Weird situations since the beggining. NOTHING - HORRIBLE The address is wrong ON PURPOSE When 2 MEN trespassing into the appartment at 2 am, with their owns keys, very agresive....OMG! The most amazing SCARY & SURREAL. They asked in a very intense way about my reservation, about who had gave me the keys. the apparment shall be empty... and other psycho craziness. SPEACHLESS Plus cockroaches and other minor things.
• Yatt (2/5): Very poor -
• Kulwant (10/5): Exceptional -
• Mohamad (7/5): Good - Big apartment with nice view. Good facilities are available. The location is not similar to what it is mentioned in the website. This was really disturbing.
• Hasnita (5/5): Passable - Great location, house just nice not as per infomation given
• Syahanim (8/5): Very good -
• Ms (7/5): Good - Helpful staff and the person in charge.. Location..far inside from the mainroad
• Syafiq (3/5): Poor -

Photos