Madelise Adora Hotel & Travel
Location: 111 Phố Mã Mây, Hanoi, vn
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation:
Indulge in the elegantly designed rooms featuring modern amenities like flat-screen TVs and free WiFi, promising a comfortable stay.
Convenient Services:
Enjoy the convenience of a 24-hour front desk, airport transfers, and room service, ensuring all your needs are met promptly and efficiently.
Central Location:
Explore the vibrant city of Hanoi with ease, as popular attractions such as Hoan Kiem Lake and Hanoi Old City Gate are just a stone's throw away.
Experience the height of luxury and convenience at Madelise Adora Hotel & Travel. Book now for an unforgettable stay!
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 02:00 PM - 11:30 PM
Check-out: 12:30 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Non-smoking rooms
- Air conditioning
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Massage services
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Public transport tickets
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Cooking class
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Housekeeping on request
- Health or beauty spa nearby
- Bicycle-friendly property
- Guest education on local ecosystems and culture
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Superior Double Room
1 Double Bed
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, designer toiletries, and a hair dryer
Practical - Washer/dryer, safe, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Need to Know - No windows
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- No windows
- Bedsheets provided
- Soap
- Local maps
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premium Triple Room, 2 Queen Beds
2 Queen Beds
323 sq feet, located on the ground floor
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, designer toiletries, and a hair dryer
Practical - Washer/dryer, safe, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Room and bed type depend on availability check-in
- Bedsheets provided
- Soap
- Local maps
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Change of towels (on request)
- Change of bed sheets (on request)
-
Executive Triple Room
1 Queen Bed and 1 Twin Bed
269-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Slippers, designer toiletries, and a hair dryer
Practical - Washer/dryer, safe, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Smoking
- Bedsheets provided
- Soap
- Local maps
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Double Room
1 Queen Bed
215 sq feet
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, designer toiletries, and a hair dryer
Practical - Washer/dryer, safe, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Premium Double Room
1 Queen Bed
248-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Slippers, designer toiletries, and a hair dryer
Practical - Washer/dryer, safe, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Duplex Quadruple Room
Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Adapter
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Double Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Adapter
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Junior Suite
This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Adapter
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Queen Suite
The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite offers soundproof walls, a mini-bar, a seating area, a flat-screen TV with satellite channels, as well as garden views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Adapter
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Queen Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible double room features air conditioning, a seating area with a TV and a toilet with grab rails. The unit offers 1 bed. This room type has no window.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Adapter
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Triple Room with City View
Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a seating area as well as garden views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Adapter
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- nagata (8/5): コスパタイパよし - 立地がよすぎる 屋上に机があり、そこでチルすることもできます。 また、スタッフの方も皆さん親切です。 清潔感には欠ける。 これは仕方はないとは思うが日本の清潔に慣れていると不満に思う方もいると思います。 ベットは多少のシワがあり、タオルは真っ白ではありませんでした。
- Tunahan (10/5): - Établissement magnifique personnel au petit soin les chambres sont spatieux et très propre je conseille à tout le monde
- Urmila (8/5): Great location. The staff are absolutely wonderful, very responsive and helpful. Ngau is the best!! -
- Paul (10/5): Very good - Very helpful staff made on going enquire for me maybe the wifi connection could be better in some places
- Shay (10/5): - Everything about this hotel is perfect. From the extremely friendly staff to the location. I even got private car to the airport offered. I extended my stay here for an extra night also. Perfect. There's nothing I didn't like.
- Laura (8/5): -
- Naoki (7/5): -
- Hatano (10/5): Good staff good service -
- Laurine (7/5): Bon rapport qualité / prix pour un emplacement idéal au vieux quartier d'Hanoi - L'emplacement en plein coeur du vieux quartier La salle de bain peu pratique, assez petite et sans paroi de douche / beaucoup de bruit en pleine nuit (chambre mal isolée) et la chambre bien qu'idéalement décorée, est un peu abîmée par endroit
- HEIN HTET (10/5): Ms.Ngau is quite helpful and supportive to give recommendations about our travel. Other staffs are also very friendly an - Thank u so much for ur warm host and hospitality. Recommended to stay For practical review, it’s noisy from water pumping machine at 502. However, it is not all the time but it was not comfortable in early morning while others using toilet.
- Olivier (10/5): Exceptionnel - Emplacement extraordinaire, dans une des rues les plus animées de la ville. Et du personnel toujours au petit soin. Mention spéciale pour Ngau et Simon, pour la préparation impeccable de l'ensemble de nos besoins : bus limousine, excursions, carte sim, change en Dong, planification etc. Rien. Les prestations de la chambre et de la salle de bain correspondent au tarif payé : super rapport qualité - prix.
- Portia (10/5): -
- Veyssiere (10/5): Merci beaucoup Ngau 🙏🏻😇 - Localisation au top dans le vieux quartier. Mais c est surtout le personnel que nous avons adoré. Un immense merci à Ngau 🫶🏻 qui parle parfaitement français et qui est la tout simplement pour que nos vacances se passent le mieux possible. En nous conseillant les meilleures adresses, les meilleures escursions, Faisant les démarches pour nous 😇 Madame et moi ne parlons ni anglais ni vietnamien donc Ngau nous a organisé notre séjour que nous avons choisi. Vraiment un gain de temps et surtout sans mauvaise surprise. Merci c est vraiment appréciable d avoir rencontré une personne bienveillante et d une si grande gentillesse 😇🥰 Céline et Emmanuel vous remercie pour tout le temps que vous nous avez consacré. Merci merci merci merci 🫶🏻🫶🏻 Ngau ne changez rien ❤️ vous êtes parfaite 😇
- SC (7/5): -
- Jonna (9/5): - Super friendly staff. Arranged everything for us; From airport transport to luggage storage, scooter rental and the use of the lavatory facilities after check out.
- Nguyen (10/5): - Clean, clear, cozy, spacious
- Pat (10/5): -
- Pat (10/5): - Super helpful staff, in a great location Nothing
- Tony (6/5): Great - Location No lift to top floor
- vincent (10/5): Je recommande. Une personne parle français et peut organiser nos activités dans tout le nord du Vietnam ✅ - Très bien situé - personnel disponible - lit confortable
- David (7/5): 3 Nächte in Hanoï - Gute Lage mitten im Leben, freundlicher Empfang, sauberes Zimmer, gute Wasserversorgung Mir wurde ein kostenpflichtiges Upgrade angeboten, welches ich dann auch angenommen habe. Leider wird für Kartenzahlungen eine Zusatzgebühr verlangt, was vorher nicht kommuniziert worden war.
- Annie Nguyen (10/5): -
- FARES (6/5): Good location, but the hotel was dirty: mold, humidity and spider webs. - The staff were very kind, really the kindest people I have ever met in my life. The location is perfect, right in the heart of the city There was a lot of mold, humidity, dust and spider webs in the room (photos attached), and the owner asked me to give 10/10 on the last day (27/11/2025), which made me feel uncomfortable as I didn’t know what to say
- Daniel (8/5): - Friendly staff and the location Probably a bit noisy
- Anne (5/5): -
- Van Hulle (10/5): - Ligging
- Jint (10/5): -
- Alexandre (6/5): ok for quick urgent night, not for long stay - the location is very good the bathroom is dirty and very small, the room is tiny.
- Alex (9/5): -
- Viet Huy (6/5): - Dir Lage war sehr gut, es war in der Altstadt wo man überall zu fuß gut durch kam Das Zimmer sah auf den Bildern meiner meinung nach anders aus, bzw hat mir die Aussicht leider gefehlt… ansonsten war alles gut
- CHRISTOPHER (10/5): I would recommend - Helpful staff and brilliant location
- Anna (9/5): -
- Carme (5/5): -
- Andres (8/5): -
- Casucci (10/5): -
- Carme (4/5): Disappointing -
- Gerry (8/5): Great location, great staff and very comfortable accomodation for the price - The duplex room was ideal for our needs traveling as a family. We liked the style of the place and the staff were so so helpful and lovely to talk to. Always had time for a chat. The location was great. Our room has no window but it meant there was no street noise and we all slept in.
- Paola (7/5): Room was OK for the price, but do not believe the photographs. Exceptionally nice owner. - The Owner was exceptionally kind. A truly wonderful person. I felt sorry to leave early, as the owner was really doing her best and treating everyone with care, attention and kindness. The photographs greatly exaggerate the quality of the hotel. The photos are perhaps taken with wide-angle lens etc. so everything looks very large, bright and like a top-tier hotel. It is not. Many budget Hanoi hotels seem to use the same trick. Watch out for "no cancellation" and "no refund". Although there was a window, the room felt cramped and dark, and the "view" from the window was of a dirty wall, with dead plants, dirt and debris. OK for a short stay, but depressing for a longer stay.
- Michael (9/5): Great! - I appreciated the upgrade to the room with a window! Great location, and everything else was great as well. All good
- Inga (10/5): Exceptional -
- Dang (6/5): Over rated - Location Noise, small room
- Amelia (6/5): Great location, super central. - Perfect location, so central. Easy to find. Comfortable bed, everything you need in the room. Friendly and helpful staff. Room itself was fairly clean but bathroom was visibly dirty. Shower was not brill either.
- Altea (10/5): Exceptional - Very good location. The crew is very kind and helpful.
- Daniel (7/5): Good -
- Ahsan (9/5): Superb - Its a nice chic hotel located in the midst of Old Quarter. Its a small hotel with nice clean rooms and good staff. Special mention of Ngau who was very helpful and kept in constant coordination. The place is nice clean and comfortable. Its in the heart of the old quarter and 5 mins walk to the bus stand if you want to catch a bus to the airport. Highly recommend it. The rooms are as per the pics. Highly recommend this place for people who want a short comfortable stay. Nothing
- Nguyen (8/5): 8*/10 to the point accomodation - Location inside old quarter Close to all needs 24/7 reception Local recommendations Cold Aircon Split adjoining rooms The hot water pump can be heard during night time Squeaky bathroom door No elevator to the top level room Fridge did not cool the drinks cold enough.
- Ekaterina (5/5): Passable - Small hotel well situated. It's OK but nothing much. The personnel is polite and helpful, though better check the prices before ordering tours/buses Window giving into the hall is not considered as a window. Photos are a bit old and misleading.
- Yannik (10/5): Amazing stay and amazing staff - Nguo at the front desk and the whole team was just amazing. Really amazing people, very kind and helpful. We enjoyed it a lot and the hotel was amazing. Everything was fine.
- Kelly (10/5): Exceptional - We had a great stay at Madelise Adora Hotel. The location is very central to everything the Old Quarter has to offer. There is no restaurant at the hotel but plenty of fantastic options close by for meals and drinks. The staff were friendly and helpful offering recommendations for spa services and tours and even ringing ahead to make the booking for us. Ngau made us feel very welcome every time we returned to the hotel from our adventures around Hanoi. The airport shuttle service seems well priced and convenient as was the laundry service. Nothing was too much and everything was offered with a smile. The room could do with a fresh coat of paint but it was clean and comfortable and even the noise from the street below didn't bother us. Would definitely stay here again.
- Twright2911 (10/5): Exceptional -
- Keeley (10/5): Exceptional - Really nice rooms and comfortable. staff were very helpful and booked us buses when we needed them.
- Miriam (10/5): Very nice stay in hanoi - Very nice small hotel in the middle of old town. Clean rooms with comfortable beds and lovely helpful staff. I would recommend and would come back anytime. Nothing
- Panagiota (6/5): Pleasant - Good room size, quite central. No window on the ground floor so quite humid inside!! Lots of noise from the reception area!
- Sarah (7/5): Good -
- Jessica (10/5): Very comfortable - Staff were very accommodating and friendly. Happy to help book tours and taxis Nothing
- Zoe (1/5): Disgraceful - The air con was leaking and was horribly loud and disrupted my sleep. The sink was almost falling apart. The bathrooms have a really bad stench. The rooms are uncomfortable and extremely cramped and felt suffocating. After explaining the horrible state of the room 701 they were not able to refund our money which is disgusting. What a waste of money! Even after changing our room it was still horrible and my experience in Hanoi was ruined, never ever returning.
- Ali (8/5): Very good -
- Thy (10/5): Worth of money! - Great location, very friendly and helpful
- Craig (2/5): Very poor - Comfy bed Listed bath bu no rooms have a bath. Walls were painted nice once upon a time.... Now quite worn and chipped. Mould in bathroom. Shower only warm for about 8 minutes.
- Xuanfang (9/5): Superb - helpful staff. hotel with elevator. most powerful hair dryer and air conditioning I had in Vietnam.
- Emilie (9/5): Superb - Great location, comfortable bed and the owner was so helpful and accommodating. Little but loud in the area but fine for us!
- Maiqui (10/5): Exceptional - We enjoyed our stay in Madelise Adora. Definitely very good value for your money. They cleaned our room everyday which was very nice coming home for a long day of touring. They are very helpful with questions and they gave a list of their recommended food and the restaurants with the address which we made as our assignments and tried as much as our stomachs and schedule could handle. Everyone at the reception would always greet us with a smile and happy to accommodate requests and questions. They offer tours, transfers which is very convenient. It was in the heart of Hanoi's Old Quarter so everything is walkable including the lake and the weekend night market.
- Lisa (10/5): Exceptional - Lovely Staff . Small Hotel close to many places & facilities.
- Ellen (8/5): Very good -
- Genevieve (8/5): Good value for money, in a great location! - Great location but still quiet. Good value for money compared to other hotels in old quarter. Easy check in and a good price for airport pickup (although we didn’t utilise this service - I wish we did). Comfy bed (although it’s a large double it is still short, I am 5’9” and my feet hit the end). Little bit of construction noise and from nearby school during the day but not a problem if you’re out exploring. Room had a window but it’s to a light well - not much natural light in room but again, not a problem if you’re out exploring.
- Madhi (9/5): Perfect, budget friendly for a solo traveller - The location is perfect!! Everything you need is right where you want it and within walking distance. The rooms were very clean and spacious for a solo traveller like. The room was well equipped with everything you would need. The staff has to be the highlight. Everyone was so nice and helpful and always checked on me. They hotel even helped me book my sleeper bus to sapa. The property is budget friendly. The hotel was a property i saw on Tiktok, and it did not disappoint Bathroom - i think the facilities were a bit dated and could use an upgrade. The shower head had a piece that kept falling off even if I accidentally touched it.
- Sebastian (10/5): Best stay so far in Vietnam - The staff was super friendly and good organized.
- Sebastian (10/5): Exceptional - Comfortable bed and nice staff
- Kenneth (8/5): Great staff and location - Very central The common areas are looking a bit tired and the fist room we stayed in needs a complete refurbishment
- Ludbrook (9/5): Brilliant. The area is absolutely buzzing. - What a cute little French styled hotel. It’s right in the heart of the old town. The rooms are gorgeous and clean. If you want peace and quiet don’t book a balcony room but I wanted to see the action. Reception staff were amazing. They would leave the hotel in order to escort me somewhere nearby. They were fantastic with suggestions for food, shopping and spas. Their airport transfer is cheaper than a Grab. There is a cute terrace on the 6th floor which is fantastic for watching the sights and having a coffee/pastry. Nothing at all. Some might say the rooms are tired (there are a few chips in tiles and woodwork) but it’s an old building and it is very clean.
- Kelly (10/5): Exceptional -
- Albin (8/5): Very good -
- Lauren (10/5): Exceptional -
- Scott (10/5): Friendly staff, great location and good value - Staff was friendly and helpful. Recommended nearby massage and banh mi that were both great. They arranged transportation from hotel and also held our bags for an extra day. Great location and even better on the weekend when the streets are closed to cars; don't worry it's only a short walk to the street with cars if you need a ride. No complaints.
- Ff&m8 (10/5): Exceptional - Personal and rooms Nothing
- Ff&m8 (10/5): Exceptional - The location and personal Nothing
- Genevieve (7/5): Comfortable, fantastic staff, but needs some TLC, - The beds were extremely comfortable, the location was fantastic, and I can’t stress how wonderful and helpful and kind the staff were! It’s a decent budget hotel and was a step up from some of our hostels, but the photographs are possibly slightly misleading. The bathroom was a little bit tired and dated/grotty and we didn’t feel comfortable going barefoot in the bathroom. We went to use the kettle only to see it hadn’t been cleaned and there was a tea bag (???) and patches of mould/rust on the bottom of it. I also dropped my earring under the bed and was met with a centimetre thick layer of dust, which had me concerned what else hadn’t been paid attention to.
- Karina (10/5): Exceptional - Very nice place. Beautiful rooms and great location plus the staff are very friendly and welcoming. Highly recommended!!!
- Sylwia (10/5): Great place - Duplex room is amazing, it’s quite big and has two comfy beds. Staff of the hotel is very friendly. Localization is good, close to everything. Room has no window, but that’s information which we have during booking process. N/a
- Alaan (10/5): Exceptional - I recently stayed at the Madelise Hotel and while the rooms meet our expectations, the highlight was definitely customer service. From the moment we arrived, the staff went above and beyond to ensure our stay was perfect. The front desk team greeted us with warm smiles and offered helpful tips about local attractions and tours. I highly recommend!
- Claudia (10/5): Good staying - It has been a perfect and very pleasant stay in this hotel. The receptionists have been very attentive. We arrived late to the accommodation, and the room was very clean, the beds were comfortable and the shower was in perfect condition. Without a doubt, we recommend this hotel and we would stay again. Nothing
- Shayne (10/5): Il be back here in the hotel and I will definitely recommend it - The hotel is very very accessible anywhere! This is the best area because we can roam around to tourist spot and restaurants
- namki (8/5): - 화장실이 너무 낡았으며 샤워가 힘들만큼 좁고 불편하였다. 창문이 없어 환기도 힘들고 새벽까지 1층에서 소음이 너무 커서 잠을 못잤음. 변기도 낡고 세면대도 매우 힘들고 불편해서 사용이 힘들었음. 위치만 좋을 뿐 다른점은 만족하지 못하였음.
- Mary (8/5): Very good -
- Rajasthani (10/5): - 初のハノイで右も左もわからず、しかも半日の滞在でした。でもこちらのホテルに泊まって、快適に過ごせませた。大きいホテルではないですが、中は綺麗に清掃されているし、エアコンもきちんときいていて良かったです。周りにはたくさんお土産屋さんやレストラン、マッサージ店もありました。歩いて旧市街まで行けたので半日だけど充分楽しめました。
- Karakoliou (10/5): Amazingly comfy room - great for short or long stays - Comfy bed, nice interior design and very helpful staff, especially Ngau! She gave me the best recommendations for activities, tours, food and other things. Highly recommend staying here! Nothing that I didn't like.
- Benjamin (8/5): Very good -
- Lucy (8/5): Very good - The room was big and very comfortable
- Jeffrey (10/5): - Really good
- Danielle (10/5): 10/10 stay - We had a lovely stay here, central location, walking distance to everything and the staff were super friendly and helpful! Special shoutout to Nam who was the sweetest and so accomodating :)
- Marcia (10/5): great hotel with amazing location - amazing hotel. well located. everything was on walking distance. close to really great restaurants. I felt safe during my stay. personnel was also terrific. Nam helped me with EVERYTHING. she had really good advise about what to do and about local experiences. also the rest of the personnel was amazing. They made my trip amazing. thank you. will come back as soon as possible. nothing .
- Monk (10/5): Exceptional - Nice friendly and helpful staff. Walking distance to many scenic attractions. Will stay there again on my next visit. Highly recommend.
- Sruthilaya (7/5): Pleasant Experience - It is located at the very heart of old town which was perfect. Aesthetically wonderful too. The best part was the receptionist/manager was Ngau Ha, she was so efficient and absolutely sharp. The problem is with the toilet in the room we stayed in. The size is too small for average sized adults to comfortably shower. Plus it gets too soiled when four people end up using it since it’s small. When we asked them to clean the room, they only changed our sheets and gave us new towels but didn’t clean the bathroom so that was a bit of a let down. One of the days we had a huge cockroach enter the bathroom as well. So a bit more work on that side would make this hotel a 10/10.
- Danae (5/5): Ok place - Helpful staff, central location. You don’t get what you pay for, for Hanoi standards. Moldy smell, A/C wasn’t working consistently, no facilities other than room, and reception area.
- Laurens (5/5): Perfect Location, but facilities in room let us a bit down - The location is perfect. Everything is walkable! The lady working on the 28th in the Erving was very friendly and helped us with finding a place to get food in the early morning Pictures of the bathroom didn’t match in real life. We knew the the superior queen room may not have a window but this wasn’t mentions on the website. Above wasn’t too bad but after Going in the room and seeing a number written on the TV screen with a marker, electrics wires above the door and a leaking sink we were not too happy. We informed the reception on the morning of the 28th to see if they could fix the sink and clean the TV screen but after returning to the room it wasn’t fixed or follow up communication.
- Kofi (10/5): Highly recommended - Very friendly, helpful staff. We were upgraded and the rooms were beyond our expectations. Located perfectly in the old quarter.
- Mia (10/5): Exceptional - The staff were exceptionally friendly and helpful organising our airport shuttles and storing luggage.
- Minh (10/5): Great location and friendly staff! -
- Tim (9/5): Lovely staff in a great location - Incredibly lovely staff who were always ready to help, whether it be directions, organising transport or offering tea in reception. Great location in the Old Quarter, really easy to walk to all the cafes, bars, lake etc... when we came back to Hanoi later in the trip they let us leave our bags in the lobby before our next transfer. We stayed in the room that had the second bed on the mezzanine. It didn't have a window with any natural light. We were offered a different room but figured we'd only be sleeping in the room anyway.
- Hoang (9/5): Superb - The hotel is centrally located, with accessibility to all the nice restaurants, coffee shops, bars and sightseeings. Of course, that comes together with the noise during weekends, but doesn’t matter much to me. All the staff are super friendly, caring and supportive. My 6 day-stay in HN was considerably comfortable and satisfying.
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