CASSA EMPORIUM - City-View Apartments Managed by The Cassa

Location: 269 Grey Street, Brisbane, au

Star Rating: 8.5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Sauna
• Non-smoking throughout
• Private check-in/check-out
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Security alarm
• Television in common areas
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Internet access
• Swimming nearby

Rooms Available

• One-Bedroom Apartment

  The air-conditioned apartment features 1 bedroom, 1 bathroom with a hairdryer and a kitchen. Meals can be prepared in the kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and an oven. The apartment provides a flat-screen TV with cable channels, a washing machine, tumble dryer and heating. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Tumble dryer
  • Oven
  • Stovetop
  • Linen
  • Toilet paper
  • Shampoo
  • Body soap

Guest Reviews

• Maree (8/5): -
• Michelle (3/5): For the cost in excess of $400 a night, I didn't feel that this was the premium/ luxury stay I had expected. I w - The location is great. - lack of supplies, bin bags, dishwasher tablets - lack of utensils The property was so hot and unfortunately the air conditioning doesn't go below 23.
• Tyrone (9/5): Lovely unit close to SouthBank - Great central location, close to everything you need. High enough floor to be above city noise. Would have preferred a king bed, but was very comfy all the same.
• Nicholas (10/5): -
• Rebecca (10/5): Great choice for Brisbane - Beautiful apartment, great view, quiet, comfy bed, spacious unit, super close to water taxi and tons of dining options
• Martino (10/5): Was in a great location and the apartment was lovely -
• David (10/5): -
• Melissa (8/5): Overall, would recommend - Close proximity to the children’s Hospital and central to Southbank. Easy access to train station with good facilities. A good stay. The room definitely wasn’t as clean as I would have expected, particularly the bathroom and some noise being above the train station- but that was expected.
• Amanda (10/5): - Really close to where I needed to go and had the afternoon sunset view, so lovely.
• Carol (9/5): Fantastic location from which to explore Brisbane and enjoy all that South Bank has to offer. - Fantastic location right next to a main train station (with direct connection to the airport & to Gold Coast) & bus station, supermarket, restaurants and bars, and one block from South Bank and the Brisbane River with its City Cats. You don't need a car, can travel everywhere easily by foot and public transport. Apartment has everything you need, especially appreciate the washing machine & dryer on a longer stay. Very quiet in spite of being centred amidst a lot of city activity that goes all night. We love this place, it is the second time we have stayed.
• Aaron (7/5): -
• Farshad (9/5): -
• Malcolm (8/5): - Great location, everything you need!
• Thompson (7/5): -
• Mark (8/5): -
• Faizz (10/5): -
• Hyung A (7/5): -
• Candice (9/5): Great value for money - Great location, spacious and has everything you need Odd smell in the hallway and in bathroom
• Pheobe (7/5): Good -
• Kim (8/5): Very good -
• Carol (8/5): Very good - Great location central to South Bank.
• Megan (10/5): Exceptional -
• Karen (10/5): Southbank luxe - The position is first rate. No need for a car. Right beside the Southbank Train Station (but not in a bad way) & also on bus route & walk to city cat terminal at Southbank for river access. Cafe strip in Grey St & all of Southbank cafes & restaurants. Movie Cinema 3 min walk. Pubs & bars on the same steet. Night market on weekends 500m away. Multiple cuisines available within 300m walk. Pool & gym in complex or walk to Southbank lagoon. No coffee machine in apartment (but easy walk to good coffee at French Bakery downstairs)
• Fiona (5/5): Average stay. Would rate this as a two - three star at best venue - The staff next door at the hotel - not Cassa staff - were very helpful and friendly even though we were not in the hotel section Facilities need maintenance. Main jet on stove not working., table top cracked and covered with an old cover. Bed very uncomfortable with old worn rug. Cutting knives blunt and need replacement. Property sits over the train line. Noisy.
• Jacqui (10/5): Easy and comfortable stay - Fabulous apartment with prompt help if you need it Easy to access trains and walk to the city and south bank
• Ellie (10/5): Beautiful Stunning Gorgeous apartment. - Beautiful beautiful beautiful place. I loved my short stay very close to the train station, close to where I wanted to go for work, I definitely will come back again for next work trip. Very easy process of check in and check out. The team always email me an update for information and all the things. Thank you so much. Regards Ellie
• David (9/5): Superb -
• Gary (8/5): Good room, great location, with plenty on transport options and places of interest close by. - Great location. Excellent bus, train, walking connections. Room was generally clean, with all of the expected amenities. Key pickup was messy. Street address didn't match emailed pickup location we did a lot of walking around. I did ask at the nearby convenience shop (mentioned in the email) but they didn't know what I was talking about. Eventually called the host manager, who called the same shop so that could pick up the key. Whole effort took 45 mins of looking around and calling, on a hot afternoon. Also, nowhere we could drop our bags off prior to room access, so had to cart the luggage around the city all day. We were aware of this before travelling, but still inconvenient.
• Briana (10/5): Exceptional -
• Eddie (7/5): Started Horrible ended up not to bad. - We had to pick up a key from a convivence store next door. We were given the wrong key it. After numerous phone calls and going back where we picked up the key, he could not help us. After a few more phone calls someone turned up with the correct key and we were able to start our three-day brake. Eddie.
• Tony (6/5): Great location but more attention to detail needed - Great location Only given 2 towels for whole stay and 3 toilet rolls. Teabags ran out too . No info about gym or pool given and no pool towels - I had to go and buy one
• Ashley (10/5): Exceptional - good location
• Blair (8/5): Very good -
• Francis (3/5): disappointing and not even 4 star - location view the price was not value for money considering: - mismatched crockery - thread freying sheets - lack of bathroom hygene hygiene and needs a DEEP clean in there - no daily room refresh - thin old towels - no face washers - no shelf for toiletries in the shower - a hole in the dining table - a freezer that seems to have never been defrosted - threats of fines more than welcoming notes - Air-conditioning that was not balanced throughout room - an aged or cheep matteras - a toilet that looks like its never been properly cleaned
• Shaton (7/5): Great location for me as my office is just next door. Just need a few little things improved and it would be perfect. - Location fabulous. Pool fabulous Spare pillow needed a pillow case. Bathroom floor needs a better clean. Air conditioner took two days before it was cool… rest fabulous
• Emile (8/5): Very good -
• Chris (9/5): Excellent location and easy access to train stations and South Bank. - Location Pool closed
• Lorraine (8/5): Comfortable and location a plus - Fabulous location for South Bank Walking distance to city.
• Karen (8/5): Would stay again due to the convenient location - The location was fantastic The hallway and room smelled unpleasant. Pickup for the key was from the convenience store across the road which is fine but this is not clear enough
• Jenny (8/5): Very good - Well appointed, central location in Southbank, walk to lots of cafes & bars & ferries Right beside the trainline so it was very noisy with the windows open, even on the 18th floor
• Neil (10/5): Perfect accomodation. We are in our 70’s and we’re most impressed - The property was as good as it gets for a holiday in Brisbane. It was quiet, clean and secure. It was extremely comfortable and located on 18th floor had a great view. There was no aspect of this apartment that could be criticised- this included the communication with CASSA employees who were most helpful All good
• Bradley (8/5): Very good -
• Wendy (10/5): Exceptional - The location was great. The key collection was an easy process. Very comfortable apartment and the staff were fabulous.
• David (9/5): Perfect place to stay in a great apartment close to most things I need - Nice apartment in a great location so close to transport like being at the Emporium but without the price. Nothing
• John (6/5): At this price point, I would have expected better. - - Room was well set out and well lit. - Spacious living room area and bedroom. Nice to not feel cooped up in a hotel. - Easy to use appliances and whitegoods. - Decent sized kitchen with enough of the basics to get by. - Aircon for bedroom and living room was quiet and effective. - Gentle sunset view. - Quiet floor. No street noise. - Location! Right next to South Bank station. Area felt busy but safe. - Room was in the Emporium residency side, not the hotel side. Hotel staff needed to redirect me to correct entrance. - The mains power switch was the first switch in the room. When I got there and turned it on, I was worried by the "whoosh" sound it made, and wondered if the space was safe. I called the Cassa Team and they confirmed the first switch was mains power. this should have been mentioned in the arrival material. - Given it was a four night stay, the little shower bottles of body wash and shampoo seemed a bit "token". - only being provided two towels with no spares. Needed to request more. - drains in bathroom sink and shower were clogged. Needed to request cleaning team tend to it. - ineffective ventilation in the bathroom and a showerhead that is probably due for an update. - not the comfiest mattress. quiet but springy. The online and onphone Cassa Team did their best to provide service in a timely fashion, but it's not the same as having a concierge staff downstairs. I think the lack of care around the small details made this time something of a let down. closer to a bnb experience than a hotel stay. and at this price point, I would have expected better.
• Gordon (10/5): The apartment was delightful, comfortable, relaxing and the location is absolutely fantastic. - Pretty much everything. I would happily book it again and happily recommend it to friends Nothing
• Jason (8/5): Very good -
• Siggins (8/5): Very good -
• Ian (9/5): Superb -
• Sara (9/5): Great location and view. - Location of as excellent. Great view and everything I needed in the apartment. Could have been a little cleaner.
• John (9/5): Comfortable apartment adjacent the station and restaurant strip in Southbank Brisbane - Great location right next to Southbank railway station and the restaurant strip immediately across the road. Very comfortable and very clean. A work desk would be beneficial.
• Wei-ting (7/5): Good - location Uncomfortable Check in process weak air conditioner
• Tracey (9/5): Other than the check in experience, the apartment was lovely and in a great location. - Great location. Modern apartment with everything you need. Just be aware you have to provide your ID through an online system to check in and the cashier at the Ezymart takes your photo when you collect the key - I was uncomfortable with this.
• Michelle (8/5): Very good -
• Paul (8/5): Very good - Awesome location right next to Southbank train station and the Southbank Bus way stop. The outdoor pool was much appreciated given the weather. Lots of room in the apartment. A second key would have been very handy. Especially as it was required to access the pool deck. A couple of pool towels would also be appreciated given the overall cost of the stay.
• Eric (8/5): Very good -
• Glenn (8/5): Very good -
• Shobana (10/5): Exceptional -
• Lisa (10/5): Exceptional -
• Boon (9/5): Superb -
• Nicole (9/5): We were very happy with our accommodation and loved spending time in your beautiful city. - Great location. We spent all our time at Southbank.
• Julie (10/5): Exceptional -
• Elissa (10/5): Exceptional -
• Mark (7/5): Location was ideal. - Great location Lacked sufficient glassware, only one wine glass. Only one key meant we couldn’t come and go individually. Cleaning not thorough: shower floor and inside bedroom wardrobe was a lot of obvious dust/dirt. West facing apartment would be hot in summer.
• David (7/5): The apartment is nice, very clean and there is a nice pool area. The location is great - Arriving in Brisbane you need a car to collect the keys, we found the apartments but had to drive 7 minutes to collect the keys, then when we got there the keys were not there., so another amount of time for calls to be made to find the keys. We had to drive back to the apartments and go across the road to collect keys.
• Tara (9/5): Superb -
• Corrine (9/5): Superb - Location was perfect
• Cameron (7/5): Nice small apartment central to Southbank - Location Key collection
• Higginson (7/5): Chris and Kiara trip to Brisbane to see Kye and eat food, - Location = great 😃 Recommend a TV in the bedroom, but other then that nothing to dislike 👍
• Alicia (9/5): Superb - Either the bed was larger
• Marie (8/5): Very good - The location Not enough towels in bathroom
• Anonymous (8/5): had a great time and we would definitely stay there again - quality water flooded in the shower tray
• Michael (8/5): Great location. - Location Would like it if pay TV channels were available.
• Henry (9/5): Superb -
• Cameron (10/5): Exceptional -
• Penelope (10/5): Amazing location, beautiful apartment. Will definitely book again. - Location was perfect for our hospital visit.

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