Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne

Location: Grand Bay Drive 455, Miami, us

Star Rating: 7.7 Stars

Property Type: Holiday homes

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Air conditioning
• Swimming pool
• Lift / Elevator
• Non-smoking throughout
• Cleaning standards that are effective against Coronavirus
• First aid kit available
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• Studio

  This studio features a hot tub. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio has a desk, a patio, sea views and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Electric kettle
  • Stovetop
  • Linen
  • Clothes rack
  • Pool towels
  • Shampoo
  • Fire extinguisher

Guest Reviews

• Stoyan (1/5): an absolute disgrace on the part of this private suite. but we did well by staying out of it. - the hotel is very nice the organisation was horrible. there were no shower gel replacements, no room cleaning, there were dirty towels dropped at the lamps in the room. you cant provide service of that low quality. we stayed out of the room for most of the time, this was the only reason why we stayed. otherwise the Ritz Carlton Key Biskey is super cool.
• Agnieszka (10/5): Exceptional -
• Robert (10/5): Exceptional - Location to the beach
• Nathalia (1/5): Even after sending pictures as required by costumer service they never got back to me after 2 months - We are very disappointed! After years of being a great customer of booking.com I don’t think I’ve ever complained once about a property but this was the worst way to end the year. We immediately realized that we couldn’t even sleep in the same bed together to start the new year because it wasn’t even a queen size! The first time ever in almost 20 years…This was very aggravating and disgusting. As soon as we walked in, the smell of cheap cleaners makes me nauseous and come to find out that’s what they used in the room that we were put in. To our surprise we also saw a welcome card addressed to someone else. Obviously the room wasn’t ready for us or even inspected by property management or housekeeping. You also will be able to see pictures of 2 full beds with linen completely wrinkled to the point that we had to sleep on top of the sheets because we didn’t even know if the sheets were clean. Pillows were without pillow protectors, no additional pillows, no blankets! The bathroom had 2 big bottles of hand wash already used by previous guests, absolutely anti hygienic and also previously used mini toiletries. The doors and tub were disgustingly dirty and showed splash patterns of vomit or urine on the walls. Also the room description said it had a hot tub but the tub didn’t even have jets! We have pictures of the tub and the website description of course. The carpet had multiple stains and not even mentioning the windows or furniture. Cleaning items and filters were inside our closet , instead of robes and slippers for the guests. We have stayed in different Ritz Carlton properties around the world and they all provide with these services. The room didn’t even have 2 simple bottles of water! There were chemical cleaning supplies next to cooking pans and extremely moldy pipes under the sink. Absolutely outrageous!
• John-joe (8/5): Very good -
• Luciana (3/5): Poor -
• Natalie (9/5): Superb -

Photos