Tunger Premium Hotel & Travel

Location: 15b Phố Hàng Dầu, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 03:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Public transport tickets
• Baby safety gates
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Guest education on local ecosystems and culture
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• King Suite

  Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bidet. Featuring a terrace with city views, this suite also features soundproof walls and a flat-screen TV with streaming services. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Executive Triple Room

  The spacious triple room provides air conditioning, a private entrance, a terrace with city views as well as a private bathroom featuring a walk-in shower.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Terrace
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with Terrace

  Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a walk-in shower and a bidet. Boasting a terrace with city views, this suite also provides soundproof walls and a flat-screen TV with streaming services. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Suite

  Providing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned family room provides a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Queen Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Queen Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite with Balcony

  Boasting a private entrance, this air-conditioned suite comes with 1 bedroom and 1 bathroom with a walk-in shower and a bidet. Featuring a terrace with lake views, this suite also features soundproof walls and a flat-screen TV with streaming services. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Thomas (10/5): - Staff great and fantastic location great value for money $$
• Helen (10/5): Very happy and pleasant - Very good location and staff very helpful. Tom and Jack are very friendly and patient to help me out whenever I need. The property will be need to renovate but with the price and service I couldn’t ask for more.
• Talya (10/5): Very kind staff - Close to centre
• Wayne (9/5): Great hotel with great staff in perfect location - Great location right near Hoan Kiem lake, access to the variety of restaurants and shopping stalls. Room was spacious, clean with a verandah overlooking the street, perfect for watching the hustle and bustle old Town. Not much to complain about really, TV didn’t work in our original room but they quickly upgraded us to another room.
• Angelineksl (10/5): - Staff was very helpful and quick to resolve request. Good location. NA
• Shay (4/5): מיותר - הצוות נקיון ותמונות לא מעודכנות , ריח של טחב ועובש בחדר
• Talya (10/5): Very friendly staff, accommodating and comfortable rooms - Proximity to everything, staff friendly
• Aguirre (10/5): -
• Marine (10/5): -
• Catherine (10/5): - Absolument tout Rien
• Princess Gayle (10/5): Tom, the receptionist, is very approachable and nice. We love it here. The rooms are big enough, comfortable and eveythi - Tom, the receptionist, is very approachable and nice. We love it here. The rooms are big enough, comfortable and eveything we were looking for in a hotel. We would love to come back. :)
• Emma (10/5): Fabulous - Fabulous price location and staff Tom was very friendly and helpful helped us book ninh binh trip best time ever good price 😊
• Edilma (10/5): - Ubicación excelente. Desayuno variado, excelente.
• Noemie (10/5): - Our stay overall was great, we had everything we needed, the room was spacious and clean, and the nice staff always made sure we felt comfortable. The only thing I would’ve changed is fixing the toilet seat and the water pressure on the shower, but overall everything was perfect. Thank you for the lovely service!
• Bevan (10/5): Mr Tom was number 1 - Very nice would stay again Central
• Mark (9/5): Pleasant - Thumbs up. Really good location. NA
• Edna (10/5): Gostei de tudo , os funcionários também são muito educados e simpáticos! - A localização é ótima, perto de tudo , dá pra fazer tudo a pé!
• Rokuro (9/5): Good deal Much satisfied - Location and staff are very good. Nothing
• Carlos (10/5): Mr Tom, can do no Wrong. - The staff were excellent Mr Tom, and Andrew know how to treat guests. Consummate professionals in thir duty. Everything was fine.
• Sengupta (10/5): - Amazing staff, great service. Mr Tom was very helpful in helping us getting the best deals for cabs, cruises! Standard room was a bit small but manageable since the hotel is centrally located and all major attractions are a 10 minute walk
• Israel Jayson (10/5): -
• Keiko (10/5): 温かくて美味しい滞在 - ホアンキエム湖や水上人形劇劇場や玉山祠、それにATMもすぐそこ。おいしいレストランやきれいな土産物屋さんがまわりにたくさん。細いながらもすっきりした通りにあり、建物もおしゃれ。朝食レストランが静かでおいしく、毎朝清々しく一日をスタートできました。宿泊もレストランもスタッフのみなさんが温かくて誠意をもってお仕事されていました。
• MARYLENE (8/5): Très bien situé. Super hôtel. - La gentillesse du personnel
• Michelle (7/5): - Tom was fantastic host and very helpful, the property was close to everything The room was not 4 star in comparison to other hotels stayed in hanoi.
• Hanano (10/5): -
• Anne-Marie (10/5): - We enjoyed all staff at hotel. Very friendly and accommodating Had a few problems with water but was rectified immediately. Great services
• Adelina (6/5): -
• Marine (9/5): Très beau séjour à Hanoï - L’emplacement de l’hôtel est idéal. On peut tout faire à pied très facilement. La chambre que nous avons eu avait une petite fenêtre sur cours sans laisser passer le jour mais nous étions prévenu au moment de la réservation donc pas de mauvaise surprise. La chambre avait tout le nécessaire et la literie était de bonne qualité. Tom et le personnel de l’hôtel étaient adorable ! Tom a organisé pour nous des excursions, notamment la Baie d’Halong qui était fabuleuse et également nos transferts à l’aéroport. Il est d’excellent conseil et vraiment très gentil et les prix sont très intéressant allez y les yeux fermés. Rien
• Halit Sadek (10/5): A perfectly located hotel with outstanding staff and a seamless, hassle-free experience - The location was perfect, right in the heart of the city and very close to West Lake. The staff were extremely helpful, especially Tom, who made the stay even more enjoyable. They were very flexible in accommodating requests, and the check-in and check-out times were convenient and flexible
• Gregory (10/5): Good value for the money - Excellent location and very helpful staff
• yuichiro (5/5): ぼちぼち - ロケーションが良かった。 タクシーを約束通り予約してくれていた。 お湯が出るのに時間がかかる。 シャワーの水がトイレ側に流れる。 現地払いとなり、２％の税金をプラスで取られました。 ホテルの責任ではないが、夜中に目の前の歩道の工事があり、かなりうるさかった。
• Aurélien (10/5): - Jack and Tom ont été vraiment gentils et l'hôtel était vraiment bien et bien placé
• Jernej (10/5): - The location was amazing. Right in the old quarter with plenty of stuff around. The staff were helpful and helped us with booking trips from Hanoi and exchanging money. The breakfast is in another hotel very closw by and it is very good.
• Ruby (10/5): Good value nice stay - The staff were very helpful and got in contact with me the day prior to confirm and help with arrangements. They gave me a room upgrade which was wonderful and were quick and helpful with amenities. Good location. Tom at the desk was very friendly also - definitely would recommend.
• Mattia (10/5): -
• Chris (7/5): -
• Eduard (10/5): sehr gut, nachts ein bisschen laut - Mr. Tom war sehr hilfreich, hat uns die weitere Fahrt nach Sa Pa organisiert und war immer bereit uns zu helfen und alles zu organisieren. Sehr gute Lage uns sehr zentral, alles fussläufig erreichbar
• paul (10/5): Great hotel and staffs - The staff name Tom he really good service and everything make easy.thank you for the good service.
• Adrian (10/5): Adrian's Vietnam 2026 - The location is superb. If you like this part of town, you can walk easily to places. But i especially liked the hospitality from the staff. Nothing to dislike on this budget.
• Robosa (9/5): Nice and convenient. Would recommend again. - Very close to everything and old quarters. Easy access too. Nothing much.
• Jernej (10/5): - Mr Tom was very helpful and helped us organise our trips and provided recommendations for Hanoi sightseeing.
• Leandro Augusto (7/5): -
• Pawel (10/5): Empfehlenswert! - Top Lage. Mitten in der Altstadt und trotzdem sehr ruhig gelegen. Nettes Hotelpersonal. Kleine, aber feine Zimmer. Wunderschöner größer Balkon im 8. OG. Für ein paar Tage Aufenthalt in Hanoi sehr gute Adresse. Zum Abschied bekamen wir sogar eine süße Kleinigkeit - sehr nette Geste und sehr aufmerksam. Nicht wirklich negativ, aber die Zimmer sind wirklich klein. Zwei große Koffer gingen gerade so, aber an Auspacken war nicht zu denken. Bei einem kurzen Aufenthalt aber ganz in Ordnung. Damit muss man aber in der Altstadt rechnen, da alle Gebäuden relativ schmal sind.
• Lucilia (9/5): -
• Tia Rose (10/5): -
• Sonia (10/5): - La disponibilité du personnel à l'écoute Rien
• Tia Rose (10/5): -
• Bich Chau (6/5): Disappointed even after checking a bunch of reviews - We (4 people/2 rooms) stayed one night when we first arrived in Ha Noi. Checked in was ok, 10-ish pm at night. Our room was quite warm and we turned on the split AC. It never got cool enough even after I had the young man at the front desk helped me. The shower pressure was poor and the bathroom could be cleaner. We had planned to stay at the same hotel for 3 more nights after our tour but I canceled that reservation and spent couple hours booking another one. The staff was friendly. To me the facility is worn out and less than the represented photos. It needs an update and a good clean. Furthermore, I asked when we checked in if breakfast is included and was told yes. But then we were charged extra for them later. Split AC not working well, shower water pressure weak & facility not too clean
• Ștefan Daniel (10/5): - I love very much the team who work in this Hotel. Everyone was so friendly.
• EL MABRAKI (10/5): - Un très bon servisse, et les personnes sont vraiment à l'écoute et serviable
• Asim (10/5): - Friendly staff, The Manager Mr. Tom was really great, helped us with our Ha Long bay tour booking and all in all it was a very nice experience!
• seongmin (10/5): - The Tunger Premium Hotel & Travel exceeded every expectation from the moment we arrived. The location in Hà Nội is absolutely perfect — central, vibrant, and surrounded by everything you could want to explore. A special shoutout must go to receptionists Jack and Tom, whose warm hospitality, local recommendations, and genuine care made us feel like VIP guests throughout our entire stay. The rooms were immaculate, stylishly appointed, and incredibly comfortable after long days of sightseeing. Breakfast was a highlight each morning — fresh, varied, and served with a smile. We will without a doubt be returning on our next visit to Hanoi and would recommend this hotel to anyone looking for a premium experience at outstanding value.
• EL MABRAKI (10/5): -
• ISRAEL (9/5): - El trato del personal sobretodo de Tom siempre ayudando y aconsejando y de Alex, gra IAs Tom por todo y la hubicacion super La habitacion presentaba humedad.
• Cristofaro (10/5): Excellent location and friendly staff made our stay very enjoyable - The staff were very friendly and very quick to resolve any issues at occurred. The hotel is also in a great location with everything we needed within walking distance. The staff upgraded us to a bigger room free of charge. I highly recommend Tunger Premium Hotel.
• Jérome (10/5): - Tout s'est très bien passé Checkin très tard à 1h du matin , un employé dormait dans le hall exprès à nous attendre et à nous recevoir Et petit cadeau de départ lors du check out Hôtel très calme Je recommande
• Jonas (8/5): -
• Lewis (10/5): Great - Tome and Alex were so lovely and helpful. The room was perfect and the location was fantastic.
• Wendy (8/5): - The staff we excellent, especially Tom. Room was clean. Location was great. There was construction that was happening in the next building that would start in the early morning interrupting our sleep. After 3 mornings off this and knowing we had a long travel day the next day we requested a room change even though this was not their fault. Tim was immediately responsive and moved us to a sister hotel down the road. He also offered free airport transfer and breakfast. The interrupted sleep was annoying but the staff response was excellent considering it also was not their fault.
• Michael (9/5): - Central location. Mr Thom the best.. Very helpful. Recommended 3 star hotel
• Kuan (10/5): - Tom
• Angela Nicole (10/5): The hotel staff are accommodating and the location is the best place to access all tourist spots. Everything was comfort - The property is a French Style Building that is located in Old Quarter. Its accessibility being near tourist spot makes it attractive. The only thing I didn’t like about the property is the thin walls and the old AC which is bearable.
• Kampf (10/5): - The location is near small town, The staff are extremely kind and helpful .Jack and Tom , Alex are enthusiastic as well as bring surprise . The accommodation is good, beautiful
• JACOB (10/5): - Tom was very helpful in arranging tours and cabs for hong lay bay.. service was great
• Remona (6/5): Zeer vriendelijk en behulpzaam personeel maar badkamer en airco zijn echt toe aan vernieuwing! - Locatie was perfect. Personeel super vriendelijk en behulpzaam. Staat van onderhoud van vooral badkamer was een grote tegenvaller en de airco werkte meer als een fan. Het was ook echt heel erg klam en vochtig in de kamer. Jammer!
• alex (10/5): - Lovely staff, very helpful
• Robert (8/5): - Everything was OK, but not especially good. Breakfast is in a differnt hotel next door, which was no issue. The room was a little old fashioned but ok.
• Saurabh (8/5): - Location was good. Staff were very polite and helpful.
• Sahil (10/5): Enjoyed my stay. Very friendly staff. - Centrally located in Old quarter Rooms are small but same is true with most of the hotels in Old Quarters. For the price it was good
• Annie (10/5): - The staff went above and beyond. Every time they could help with something, it was already done before asking. Great location and value for money!
• Arshia (10/5): - Good location, very helpful and welcoming staff who made our stay so pleasant and smooth!
• Messelier (10/5): - Tom at reception was the most helpful with all our requests. We loved our stay here!
• Wayne (5/5): Not as advertised or booked.. - See my other review for more detail: "An honest, unmanipulated review – the good, the bad and the ugly!" The Deluxe and Superior Queen rooms are not large, but room layout (not windows) are as per photo and approximate size stated. They are ok for one person but would be a bit cramped for two. Being downgraded to a lesser room with no external window, although even the type of room I booked which shows photos of external windows and with a description of city views no longer has views as I was told when I enquired about these so called rooms with windows and city views. Misleading description and photos. It just wasn't worth the hassle to make an issue of these things given my short stays and not spending much time in my room other than to sleep. Most people will take this approach to avoid conflict or debates on their holidays. This is not a premium hotel and for Tom to think otherwise and dismissing low reviews and criticisms is burying his head in the sand, There are even broken tiles under the carpet in the entrance foyer. However, if the rooms were advertised accurately with appropriate photos and pointing out what might be viewed by guests as issues such as noise and no external windows, then guests can make an informed decision and weigh up the pros and cons of the hotel versus the price. This would minimize the need for damage control or apologies. The unrelenting pressure by staff to give a review before leaving, and persuading you to give a "10" score so that they can get a bonus. I have stayed at around 70 properties over the last 8 years and this is the first time I have been asked to write a review which is unprofessional, and the pressure applied is appalling. I would avoid all hotels on this side of the street as they are all run by the same person as I was told. Some of them including Tunger were previously shops with rooms above based on Google Street View photos of 2022. This explains the odd configuration of the hotel with a frontage of around 3.5m but this decreased to about 1.5m beyond the lift which is nothing more than a narrow staircase and corridor leading to the rear room entrance door, with the rooms tacked onto the rear of this and adjoining hotels.
• Carolina (10/5): Very nice experience - Tom, Alex, and Tom were really nice and helpfull
• Wayne (5/5): An honest, unmanipulated review – the good, the bad and the ugly! - Firstly, the ugly: Be aware of the reviews!!! The staff will give you a small gift when checking out and ask you to take a minute to write a review. If you say later, they will encourage you to do it on the spot. I experienced this persuasion after the first stay with a limo van driver impatiently waiting out the front which gave me the excuse to say I would do it later and left. This pre-warned me for my return stay and I investigated to see if my reviews could be edited or deleted…. they can be deleted. When leaving after the second stay I was pressured again and when I agreed (knowing I would later delete it) I was persuaded to give a rating of 10 as they then get a bonus. The same for my first visit review as the staff member asked for my phone and looked up that stay so I could rate it. He overlooked one nights booking which left me an opportunity to post this accurate review. The good: Great location. The rooms I stayed in, 401 and 301, were well decorated and furnished. Ensuite is small, with basin at end of room, however shower size is good although needs an upgrade. Good hot water, but takes 2-4 minutes to reach the room. Room lighting was perfect, even over basin and mirror. Very little traffic noise reaches the rear rooms. Breakfast was good at another hotel down the street. The staff, other than this uncomfortable persuasion for reviews or their involvement in misleading guests, were friendly and obliging. They allowed me to use the staff bathroom for a shower after checkout as I was not flying out of Hanoi till late at night. Most hotels will have a bathroom for use in this situation, particularly if they have a pool. But there were negatives! Noise, no windows with views, inaccurate descriptions and photos. The configuration of this hotel is odd due to change of use which consists of rooms overlooking the street at the front and rooms at the rear squeezed in behind the adjoining hotels. The rear rooms have a window beside the wash basin and another in the shower which open into a ventilation shaft around 1m2. This is classified as a courtyard view in the room description for Superior Queen!!! Noise travels up it from the ground floor and other rooms opening onto it, even with windows closed. Noise also travels up and down the open internal stairs when cleaners start early. I booked a Deluxe Queen room which Tom advised would be on the 5th or 6th floor. On my first stay I was put in 401 on the 4th floor. There was no window with a city view. When I mentioned this to Eric who had checked me in he advised I had been put there as there was building work going on next door and this would be quieter. However, any room on any floor at the rear would be exposed to this which starts around 7am and will continue for months. I asked which rooms had windows with city views and was told floor 5 and 6, although he admitted these no longer had views, so I assume now looking onto walls. Misleading description and photos. Room 401 had a low plaster bathroom ceiling which showed black mold. Room 301 below it had a higher perforated metal panels ceiling but allowed the noise of waste water of the above rooms’ shower and toilet. In hindsight I realise I had been downgraded from a Deluxe Queen to a Superior Queen. I was offered another room in the Trang Trang hotel as an alternative at no extra charge, but this was no better. As I decided to stay where I was offered a transfer to the airport at no charge. The room safes are not attached to anything, code pad not in use but a master key can be requested. The glass screen/door of the showers have been salvaged from another property and don’t fit the width of the shower leaving a 100mm gap. TV did not work in the first room.
• Stanislav (10/5): - Vše proběhlo v pořádku. Můžeme doporučit.
• Philippe (10/5): - Nous avons été reçus comme des rois ! Tum et son équipe ont été adorables avec nous et nous ont aidé dès que nous rencontrions une difficulté. L'établissement est très bien situé, juste à côté du théâtre de marionnettes et de la station de bus de Drop Off and On. Dr plus le night market est accessible à pieds. Nous avions peur car la fenêtre donne côté rue mais nous avons bien dormi. Encore merci à eux pour leur gentillesse et leur accueil
• Siobhan (10/5): - Very helpful staff Aircon wasn’t very strong
• Petros (9/5): - The staff were amazing really helped and kind. It elevated the experience
• Jérome (10/5): - Très bon emplacement dans la vieille ville Personnels très accueillants et souriants Qualité du lit et de la chambre Conforme à l'annonce
• Pauline (10/5): -
• Ben (8/5): - Position was in the middle of everything Breakfast was good
• Daniel (10/5): Top Hotel - Sehr nette leute sehr gutes hotel
• Maggie (10/5): -
• Thao (10/5): -
• Marcin (10/5): -
• Pratchanee (10/5): - Tom very good service and helpful. room is clean and tindy. aircon and wifu working fine.
• Tinatin (9/5): Une très bonne expérience pour découvrir Hanoï - L’emplacement est parfait pour visiter la ville. La chambre était propre et bien équipée. Mention spéciale pour Tom, gérant de l’hôtel, qui a été particulièrement aidant durant le séjour L’emplacement, le personnel, parfait!
• pushpendra (10/5): Excellent and comfortable stay. I will love to come back. - Location and friendly staff It’s a small property but near to attractions
• peralta (10/5): Enjoyable and comfortable. - the breakfast covered most of all the guest preference. Tom, the manager, and the staff at the counter was very helpful. They guided our schedule and gave good recommendation on sites to visit as well as resto to eat at. He even booked all our rides for airport pick up and departure. He was the main reason why we were comfortable and well taken cared of. The staff was all very hospitable and pleasant. It's the service that's worth the stay at the Tunger.
• Liam (10/5): Amazing room, friendly and helpful staff, good location and good facilities - Staff were super friendly and helpful. Location is amazing, with the deluxe balcony room you get a good street view. When i arrived i got a free upgrade to the deluxe balcony room, overall super nice staff, good location, good facilities The pillows had a weird smell
• Andoitz (10/5): - La amabilidad del person sobre todo de Tom!!! que se porto conmigo de maravilla!!! Gracias!!! Habitacion pequeña
• jokohni (6/5): - The hotel is in a great location, close to the lake and in old town Hanoi. Great place to stay. Staff is friendly and supportive. Unfortunately the hotel is right next to a construction site, that is happening in front of the room windows. Therefore, it has been an early morning wake-up by loud noise.
• Mary (10/5): Our stay at the Tunger was perfect … the staff were perfect. Mr Tom and his team were perfect. Our stay in Hanoi was f - The friendliest staff and extremely helpful in every way. The location is fantastic. The rooms even though we’re a little on the small side with extremely comfortable. For our family (11 of us) the hotel was perfect and suited our needs. For us it was ideal and nothing really to complain about.
• Giuseppe (8/5): -
• lauv (8/5): -
• Anne-Laure (10/5): -
• narelle (7/5): The staff were amazing especially Alex and his two assistants Tom and Tom , Alex always come to the rescue!!! Location, - Location great , but you have to walk down the road to another hotel for breakfast which wasn’t stated,was needing some updates a bit outdated. On arrival and first impressions were so confusing, after long flights it was difficult to understand there check in procedures!!!
• laura (8/5): Lovely stay and we would return - This hotel is perfectly located, we were in room 802 with a huge balcony where we could people watch and relax. It wasn’t noisy and easy walking just a street away from the lake. We had breakfast which is in the hotel three doors down and was lovely, lots of choices and a list of freshly made items to order like pho or eggs. The staff at both hotels were friendly and welcoming. We were able to leave our luggage while we went on a cruise around Halong Bay and on returning to the hotel two days later our bags were already in our room and we were handed our keycard with a “welcome back”. When I book accommodation I like to look for the welcoming vibe and character and we were very happy here. There was nothing we didn’t like we had a great time here. There are a few small areas of maintenance like marks on walls etc but that’s always an on going job. Oh and mind out for the low ceiling on the stairs between 7-8 🤣🤣 I didn’t notice but my husband had to duck!!
• Mary (10/5): It was perfect in every way for my family. - It is in a great location. Staff are extremely friendly and helpful. It was all good

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