Hanoi Center Silk Charming Hotel & Travel

Location: 40 phố Mã Mây, Phố Cổ, Hàng Buồm, Hoàn Kiếm, Hà Nội, Việt Nam 40 phố Mã Mây, Phố Cổ, Hàng Buồm, Hoàn Kiếm, Hà Nội, Việt Nam, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Electric bicycle charging station
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Massage services
• Packed lunches
• Table tennis
• Currency exchange
• Squash
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Allergy-free room
• Kid meals
• Shared kitchen
• Baby safety gates
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Spa/wellness center services
• Beauty Services
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Broadcast Live sport events
• Pub crawls
• Happy hour
• Cooking class
• Aerobics
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Golfing on site
• Scuba diving on site
• Tennis lessons on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Internet access
• Housekeeping on request
• Concerts/live shows
• Art gallery on site
• Wine release events
• Covered parking
• Secured parking
• Fishing nearby
• Health or beauty spa nearby
• Bicycle-friendly property
• Electric bicycle charging station
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Suite with Balcony

  Guests will have a special experience as the suite features a fireplace. Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a shower and a bidet. The suite provides a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Child safety socket covers
  • Baby safety gates
  • Sofa bed
  • Cots

• Deluxe Triple Room

  The fireplace is a top feature of this triple room. Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned triple room features a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Child safety socket covers
  • Baby safety gates
  • Cots

• Deluxe Quadruple Room

  This quadruple room features a fireplace. Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Child safety socket covers
  • Baby safety gates
  • Cots

• Family Suite with Balcony

  The fireplace is the standout feature of this family room. This air-conditioned family room is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Child safety socket covers
  • Baby safety gates
  • Sofa bed
  • Cots

• Deluxe Double or Twin Room

  The fireplace is a top feature of this twin/double room. Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room features air conditioning, a private entrance, soundproof walls, a mini-bar, as well as a flat-screen TV with streaming services. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Child safety socket covers
  • Baby safety gates
  • Cots

• Deluxe Double or Twin Room with City View

  This twin/double room features a fireplace. Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • CD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Child safety socket covers
  • Baby safety gates
  • Cots

Guest Reviews

• Anis (1/5): -
• Adam (10/5): -
• Le (9/5): Very good stay - The staff, the room, the vibe Some noise if at the lower floors
• James (8/5): - Staff Marco were very nice. Bathroom, in particular the shower needs updated
• Lena (10/5): Heel vriendelijk personeel! - De service
• Tanmoy (9/5): Hanoi a City of Life - Staff and location. It was awesome. The behaviour of the staff is excellent always helpful and smiling faces. The Beer Street starts from there so a vibrant neighbourhood in the evening, even if you don't go anywhere you can feel the vibe. SPA is good. Lots of Restaurant and Street food nearby throughout the night. I stayed there with my family , the age of my daughter 7 and my father 70. Hanoi is for all and this Hotel is also for all. There is a programming issue in lift, which is not a bigger one but needs correction. Pre payment options must be there so that one can enjoy in full once they reach there.
• Rhonda (8/5): Great stay. Location is perfect but right in the middle of clubs. - Location was great. Staff are amazing. Walking through massage area to get to hotel elevators.
• Tan (10/5): -
• Sanga (6/5): Misleading photos - We booked the deluxe double, it was a clean room and a comfortable bed. The room did not have any windows to the outside. This was not specified in the description or else I would not have booked. The photos of the blinds are misleading since the windows lead to the corridor.
• Hui Qing Cheryl (8/5): - The service here is excellent! The receptionists are very warm and helpful, no complaints at all about them! The service is excellent, but the location is a bit unfortunate given that it is located next to a club. As such, loud music can be heard through the walls until late at night.
• Sidney (10/5): Had a great time - Very clean and in a great location, very friendly staff nothing
• isabelle (8/5): -
• Maximilian (10/5): - Very friendly Service from Marco, and comfortable stay, located well
• Niklas (4/5): Disappointing - Great location and friendly staff Right next to night club. Extremely noisy until 5AM. The manager promised us it would stop at 12AM but it did not!
• BAR (10/5): - Excellent area. Close to everything. I took a room with a balcony on the 7th floor. Excellent value for money. The hotel staff is kind and caring, recommended!
• Maximilian (10/5): -
• BOISSEL (10/5): -
• Stephan (10/5): -
• Stephan (10/5): - Marco is the best
• Evan Gabriel (10/5): - Emplacement proche de tout certains personnel pas très aimable (à l’accueil) nous avons eu un énorme cafard dans la chambre, un personnel est venu directement et l’a tué, cette personne de bonne volonté nous à autorisé de faire le check out, plus tard le lendemain mais malheureusement le moment venu le personnel de l’accueil n’a pas voulu…
• Stephan (10/5): -
• Avdhi Jayesh (8/5): -
• Viktoria (10/5): - Marco is the best
• chantal (10/5): Superbe, je recommande - Tout est bien. Personnel très sympathique et accueillant. Rien
• Georgina (9/5): - Nice rooms, bathrooms are lovely I was on the top floor right by the lift machine so it was a little noisy, but shouldn’t stop you staying here
• Ngọc Châu (9/5): Tuyệt vời. - Sự thoả mái. Không có
• Tâm (10/5): Rất ok rất đáng quay lại ạ -
• sonia (9/5): -
• Katy (10/5): - Good location, 24hr check in, free bananas and very friendly staff.
• Gabe M (10/5): - Central location. Clean room. Tons of hot water. Smooth internet. Friendly, helpful staff.
• Dakota (7/5): Comfortable, clean room on a noisy street - Staff were really friendly and helpful!! room was okay, very clean and comfortable. Location was good in the sense you were close to most popular locations. Comfortable beds. Rooms were quite small for 3 people. Also located on a very noisy street so you will hear loud music and people until about 5am. You also cannot order any grabs from this location so you will have to walk out of the zone quite far every time you need a bike or car which was frustrating at times. We stayed over a weekend so may be different during the week!
• Frederik Federico (10/5): Friendly and close to everything - Very friendly and helpful. Marco was super friendly at the service desk! N/A
• Vilhelm (10/5): - Marco is the best of the best staff
• Marla (10/5): -
• Hoaimy (10/5): -
• Hema (10/5): Excellent hotel, staff & location - Spacious, location & staff team are excellent Certainly high standards and good value. Communication prior to arrival exceeded my expectations. Organised the Ha Giang Loop for me, second time returning to this hotel Everything was perfect
• saud (5/5): - موقعه في قلب المدينه القديمه صغر الغرفه وأصوات الضوضاء والموسيقى الصاخبه حتى وقت متأخر في اليل
• Eleanor (8/5): Lovely hotel in heart of old quarter - Very central location, hotel room was very clean and spacious for a single person. Staff are so so friendly and welcoming i cannot thank them enough Some people may have a problem being in the very busy part of old quarter near all the night clubs with music playing till very late but for me it wasn’t an issue
• Mikal (9/5): Cute, simple charming hotel in a great location - Great location. Most things you would like to do in Hanoi are within walking distance. The staff were also extremely friendly and helpful. Hotel is situated right next to a club, so it can get quite noisy at night.
• Sylvia (8/5): Average stay for Hanoi. Ask for higher level rooms! - Service of staff. Quick to resolve when an issue came up. Parents had a room on the first stay with a leaky roof. They made a complaint at the end, and they were given an upgrade. Bear in mind this property is located next to a bar. Expect some noise level. Ask for rooms higher up!
• Dries (10/5): Good - Marco van de receptie was een topper Geluidsoverlast van de muziek
• kennedy (10/5): Comfortable and great location! - The hotel is really central easy to get around and the staff are lovely and accommodating Nothing was fab!
• Thảo (8/5): -
• kennedy (10/5): - Stayed here three times every time it was amazing!
• Hung H (10/5): Good and friendly service -
• ginge (10/5): - Everything was perfect, Marco and Thomas is the best Nothing
• Quang Duy (4/5): -
• Geraldine (8/5): Quiet, comfortable central location - We didn’t actually stay at the Hanoi Centre Silk Charming Hotel because there was an error with our booking and we were moved to Hanoi Centre Silk Boutique Hotel which was very nice and quiet. The staff there were excellent but I cannot comment on the Charming hotel other than to say they were very prompt and supportive in correcting the booking error. This was the second time in 2 days I had difficulties with Booking.com services and I am not sure if the platform is reliable any more. The sister hotel in the chain Hanoi Centre Silk Boutique Hotel was comfortable, convenient and quiet.
• Lei (8/5): -
• Louis (10/5): -
• Robert (9/5): -
• Salma (6/5): - The hotel’s location is excellent, right in the heart of the Old Quarter where everything happens. The staff was also very kind, welcoming, and helpful throughout our stay. The hotel room didn’t have any windows and was extremely humid. We also found large cockroaches alive next to the bed, which was definitely not a pleasant way to start the day. Overall, the hotel felt quite expensive for what it offered, and the reviews on Booking seemed a bit overrated. For the price you pay, I think you can definitely find much better options around Hanoi.
• Courtney (10/5): - Friendly staff. Good value for money
• Gary (7/5): Decent place, decent price. - Staff were friendly and very helpful. Location is a trade off, hotel is in the middle of all the action. Staff moved us to a quieter floor. They even offered to transfer our reservation to a different location. The hotel is next to a very noisy restaurant. The music lasted until 4:30AM. Thankfully the staff moved us to a quieter floor.
• Bipul (7/5): - Staff were helpful helped me book a day tour package which was great and we enjoyed the day tour to Ninh Binh. A major deal breaker was the linens had marks and stains all around. Personally I’m not fussy about these kind of things but being a hotel’s main cleaning should start from bed and bed linens. The hotel manager did try to resolve it but this needs some attention.
• Akriti (10/5): The staff were amazing, welcoming and helpful which made our stay 1000x better. - Our stay at the hotel great. A special shoutout to staff at the hotel from the front desk for going above and beyond to help us and providing excellent service. We had left the luggage when we checked out and they helped us bring it to the airport which I am very grateful for. All the staff were friendly, welcoming and helpful. Service was quick, efficient, and delivered with a smile. Our room was cleaned efficiently. I would highly recommend to stay here. We will definitely be back when we visit in Hanoi again.
• Teja (10/5): Clean and nice hotel with sweet and helpful staff! - The staff was so kind and helpful! We only stayed one night but it was wonderful!
• valentin (10/5): - It was very good and thank you very much for the hotel service the staff was great and very helpful!
• chantal (10/5): Très bon choix - Super hôtel avec personnel très sympathique. Excellent emplacement, on peut tout faire à pied. Je recommande
• Roman (10/5): Genial super Hanoi Puuur - Sehr freundlich hatte den falschen Koffer mitgenommen vom Flughafen. Die von Reception haben mir mit allem geholfen haben mir sogar die SIM Karte von Ihrem privaten Handy gegeben damit ich alles organisieren kann. Von diesem Service kann sich Europa eine Scheibe abschneiden. Einfach nur genial sehr freundlich hilfsbereit. Die Lage des Hotels ist Top gut zum Feiern und auch das Real Hanoi zusehen. Die Straße ist belebt bis in die frühen Morgen Stunden.
• Cynthia (10/5): -
• Cameron (8/5): Good spot in the busy Hanoi Old Quarter - Nice location in Hanoi Old Quarter and the staff were very friendly It was located on a busy street so it did get quite loud at night
• Nguyen (7/5): -
• Hannah Dollberg (10/5): -
• Dean (10/5): - Tidy and good location, Marco was a great help
• Jimy (9/5): -
• Elad (10/5): -
• JESUS (10/5): -
• Atkins (10/5): Amazing hotel in a fantastic location with really friendly staff! - In a fantastic location in the Old Quarter so you can walk everywhere to explore. The rooms are a good size with all amenities you would need and comfy beds. All of the staff are so friendly and helpful! Anything I needed they were able to help me with, from the smallest things like coffee recommendations to booking trips and night buses for me. They were really responsive on WhatsApp when I had any questions which was great, and allowed me to check in very late as my flight didn’t get in till 1am, and organised a transfer from the airport for me. I would definitely recommend staying here!
• Alessio (9/5): -
• Campaniolo (9/5): -
• REMA (9/5): - Overall Very good experience!
• Ibrahim (10/5): -
• Tatsuya (9/5): スタッフの対応が親切で良かったです。 -
• Stuart (9/5): - Staff were super friendly and helpful Air con died in the night and wifi was a bit unstable
• Jen (10/5): It was all a great experience staff are hospitable and the room us clean and good location - The property has a 24/7 front desk assistant and there are a lot of restaurants and convenient store around The smell of the toilet but it was probably because of sewage or the moist from the wood door
• Haley (5/5): Cheap but clean and worth the money spent - Great location and value for money. Be aware the music is very loud and all night long.
• Tobias (6/5): -
• Brett (10/5): - Everything was great.
• AOTO (10/5): -
• Joana (7/5): -
• Ciara (10/5): - Very helpful staff.
• Abdullah (10/5): Nothing - Everything clean, Thomas so helpful
• Fynla (10/5): Fantastic! Would stay again! - Amazing location! Very kind staff, great facilities and very comfortable bed! Very great service from Marco! No problems
• NawMon (10/5): - give their service a 100% rating. The staff members are polite and very helpful. They checked in on me constantly to make sure everything was okay. I have already booked my second stay!"
• Juan (10/5): - It’s very well located and convenient for exploring Hanoi’s city center and nightlife. The staff is also very friendly and helpful..
• Ethel (10/5): - Location in the heart of Hanoi old quarter. The staff were very helpful and making sure our ride to our next destination was on time. Very very helpful and wonderful staff.
• Rose (10/5): Great ! - Their places is comfortable, we stay for 3 days and they help changing the towel everyday and clean our bedsheet. The staff all friendly and helping. Try their spa, the massage was so good and doze me off whole night after that. Maybe the blanket? I expect it to be thick but it just normal blanket. Should change that if possible.
• Curry (10/5): -
• Guilherme (10/5): - Excelente. Bem localizado, mas ainda assim o quarto é silencioso.
• Kathryn (8/5): Good Central Location - Good location for getting around Hanoi and the staff were super friendly and willing to help. Thomas W was particularly friendly and helpful. It is very noisy at night so be prepared for this if you are going to book. It wasn’t an issue for us but if you are a light sleeper you would struggle to sleep with the noise.
• Unyoung (10/5): 무조건 여기 가라 후회없다 - 로케이션 최고의 장소 청결도 직원은 층 절 다 좋다 딱히 없다
• Unyoung (10/5): 여기 가서 후회하면 내가 환불 - 알뜰한 사람들은 여기 간다. 가성비 가성비 다잡는다 무조건 다시 간다. 계산 할 점 이 없을 정도로 다 좋다
• Klaudia (6/5): -
• Ofek (10/5): - מקום מקסים מיקום טוב עם אנשי צוות טובים
• Arron (9/5): -
• Amy (10/5): - Great - Marco was fabulous!
• julien (6/5): Pas le meilleur hotel - Très bien situé au centre du vieux quartier, matelas très confortable, chambre très propre Pas de fenêtres, un peu chère pour ce que c’est et surtout à coté d’une boite de nuit, donc du son toute la nuit
• Dane (10/5): -
• Renate (9/5): -

Photos