CASSA ENCORE - Luxury Apartments Managed by The Cassa

Location: Britannia Avenue 36, Gold Coast, au

Star Rating: 8.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 05:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Air conditioning
• Swimming pool
• Lift / Elevator
• Non-smoking throughout
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Covered parking
• Swimming nearby

Rooms Available

• Two-Bedroom Apartment

  This spacious apartment consists of 2 bedrooms, a kitchen and 1 bathroom with a hairdryer. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the kitchen. The apartment also provides guests with a barbecue. Featuring a patio, this apartment also provides air conditioning, a washing machine and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Tumble dryer
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Linen
  • Clothes rack
  • Shampoo
  • Smoke alarm
  • Fire extinguisher

• Three-Bedroom Apartment

  This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the kitchen. The apartment also offers a barbecue. The air-conditioned apartment provides a TV with cable channels, a washing machine, a seating area, a dining area as well as sea views. The unit offers 5 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Linen
  • Dining table
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Joe (9/5): -
• Millie (10/5): -
• Ryan (10/5): -
• Vanessa (9/5): - Central location, modern, as pictured. Check in is at another location. Check out process is quick however confusing as you need to pack the car and exit first, then go back up to return the key. A bit of back and forth. Also, mostly clean however found the bathroom could have been cleaner on arrival
• PHILIP (10/5): Enjoyable stay - Breath taking
• Melanie (10/5): -
• Garry (10/5): -
• Paul (9/5): - Location was great: Good view; Close to the beach Exp
• Alex (9/5): -
• Tarryn (9/5): Needs reception at apartment - Great location and trendy Not enough toilet paper
• Alissa (4/5): - Location was incredible and easy access to everything. The microwave was completely unusable. The bed was extremely uncomfortable to the point I had to buy a mattress topper. The room had cockroaches. I had to purchase more toilet paper. I could not contact the people who owned the apartment for help. The initial day I had to go to a local grocery store to get the key which was very weird, and uncomfortable. The WIFI was not good at all. It kept cutting out. The pool and gym were were underwhelming.
• Melissa (9/5): - Great location, superb facilities. Will stay again.
• Ruby (4/5): if they worked on their cleaning standards it may be different - Very beautiful overall Not very clean at all, small blood stains and hair on sheets, sheets got replaced but they didn’t offer any sort of partial refund for the inconvenience of bodily fluid stains on the bed not enough towels for showering and swimming either
• Rowena (10/5): Excellent location and lovely apartment - would highly recommend - Found it a bit confusing finding the place to collect the keys from. You need to go to The Wave hotel which is about a 5 minute walk from Casa Encore, and then you need to go to the second floor of The Wave to find the reception , where you collect the keys.
• Dilini (10/5): Excellent apartment. Will stay here again ❤️ - Very beautiful and clean. Close to the beach. Has floor to ceiling glass windows that gives beautiful views ❤️❤️
• Karen (10/5): the apartment on 19th floor was so lovely everything was clean & well set up .Perfect .I will come a - I was not happy with the fact that the office entrance was not open & the booking did not give me a mobile number to call so I found that very stressful but once I had a lady from your office downstairs to greet us she was lovely .If another couple weren't booking in I am not sure how we would have contacted them I would have preferred to check in at the apartment /Leading up to us staying I was very stressed about getting the keys .If check in is 2.00pm just have a staff member at the apartments for 1 hour and it would have been so much more stress-free
• Tania (9/5): Great apartment with stunning views - Great self-contained apartment with all the basics. There is access to a fabulous pool entertaining area with spa and sauna. We stayed on the 19th floor and the views were exceptional. A short walk to all the Broadbeach shops and minutes from the beach. It is also handy to the main road and the tram. We had a lovely stay and would revisit in a heart beat. The only issue was the noises from the central elevators - the pressure made a whistling noise that came through the front door whenever the lift was being used.
• Matthew (8/5): - The view and location….. pool and sauna adds that little extra
• Karen (10/5): -
• Wai Wa (7/5): -
• Dianne (4/5): The accommodation was small and not what I asked for I asked for a 2 bathroom unit I tried numerous times allying to re - It’s location and views It wasn’t clean, the lounge was very dirty and the bathroom shower was dirty and drain clogged with hair Communication was terrible
• Jennifer (10/5): -
• Brooke (8/5): -
• Taylor (5/5): - The view from the apartment was beautiful and it was walking distance to the beach and main centre. No clothing racks are provided to hang any washing or towels, they advised we use the dryer. The dryer was not working, we message and called the number provided and did not get a response. Hence we could not get our clothes dried in time and had to fly back home with wet clothes. No follow up was made from the team even once we notified them we have checked out. Apartment is smaller than pictured, consider when booking it is very small.
• Tomo & Stephanie (8/5): - Excellent views,10 minute walk with children to the beach
• Katherine (8/5): -
• Vicky (9/5): -
• John (10/5): I will stay here every time I visit the gold coast - The view is exceptional, apartment was clean and modern, convenient location to stay without a car. Great sound isolation from the construction of the city. Excellent pool and gym facilities. The only thing I didn't like was that I had to leave.
• Melinda (9/5): -
• Lynda (8/5): -
• Jade (9/5): Really lovely especially on the higher level, the view was so good. Would stay again. - Beautiful, clean and everything was presented nicely. Hotel ammenities and common areas were lovely. Lifts take ages. No access to pool towels which would have been nice.
• Amy (10/5): Nice Property - The apartment was everything we needed for our 3 night getaway, 2 adults, and 2 kids. The unit was clean and comfortable, and the views were amazing. The amenities were great, although we didn't utilise the BBQ it's a good space to relax. The staff were helpful with great communication throughout our stay. Short walk to the beach and shops and easy access to the lightrail. We will hopefully be back
• Jeremy (8/5): -
• Angie (9/5): -
• Tahlia Maree (8/5): So lovely - It was tidy and clean with lots of light shining through the windows Nil But we noticed on really hot days that the air con had to be on from the early morning to the sun cake down due to how many windows in the apartment. Making sure to close the blinds in the bedrooms as they got the most sun.
• Jingwen (9/5): -
• Michael (10/5): -
• dan (10/5): -
• JINKOO (9/5): -
• Ryan (6/5): -
• patrick (10/5): A must stay - Stunning 2 bed apartment with excellent facilities - Very close to broadbeach beach and centre Thankfully situated outside of Surfers Close to Mermaid and Burleigh Heads Very helpful staff Nothing
• Dorathy (10/5): -
• Andrew (10/5): Great location, great space, great views. - Great location, great space, great views.
• Dayna (9/5): It was a great stay, gorgeous views, clean apartment, not too noisy at night, perfect location - Stunning views overlooking the ocean and mountain ranges, open kitchen and living area, clean and spacious bathroom. Other property facilities were fantastic such as gym and pool. Would be even better if there was a coffee pod machine too! And lifts took a long time sometimes waiting 5 minutes to arrive!
• Bilos (10/5): -
• Suza (9/5): -
• Yifan (9/5): 地點很棒！房間打掃也乾淨 - View很棒 很滿意
• Wendy (9/5): Great place for any one - Great view and Lo action. Very clean and very quiet. Close to restaurants and the beach It have been nice to have been able to have the key at the property
• Lisa (3/5): Would not stay here again or recommend it. - The fact that we were told to remove our vehicle from the designated parking spot due to the resident parking next to us complaining about our large vehicle and told to park out on the street. Kids throwing food scraps off the balcony at us and others waiting at the front of the building. I think there is definitely better locations to stay than this one, purely my opinion based on our stay.
• Leigh (9/5): Great apartment in a convenient location.Super comfy - Fabulous location and great apartment that we really enjoyed The fridge was not connected to ice and cold water system.
• Ann (9/5): -
• Jessica (5/5): The stay was okay, however due to the dirtiness I would not stay here again unfortunately - It had what was expected Couldn’t permanently adjust the room temperature. Very dirty. Clearly the apartment gets its standard minimum cleans between visits, however it is very clear the apartment hadn’t been dusted, the furniture was stained, the bathroom had stains. Unfortunately it was not the “luxury” apartment feeling I had expected.
• Kylie (8/5): Lovely stay in the Gold Coast - great location and had most of what you would want for a week. - Lovely floor to ceiling windows. Great view. Roomy apartment. Wonderful to have access to pool and spa. The beds a little hard for our liking. For the price and length of stay perhaps more towels (no spare for pool /spa and only one per person for 7 days) and toilet paper. Basic provisions like salt and pepper would be great too :)
• Bennett (9/5): Superb -
• Razvan (9/5): Superb -
• Farzand (10/5): Exceptional -
• Ramaihi (10/5): Exceptional -
• Monique (9/5): Superb -
• Colin (6/5): overall location was excellent - pool , sauna and gym are a good addition - details matter - the inbuilt microwave was broken so there was a cheap and nasty one placed on the bench used as a study nock limiting the work space - they would benefit by having decent coffee instead of packet or even a coffee machine - hardly any cost but great value to the customer - lastly the outdoor furniture as rusty and left stains - small details that effected our view given the appartments have Luxury in the title
• Charles (10/5): Stunning property, ideally situated. - A beautiful, modern, clean, comfortable and ideally located property. Nothing
• Andrea (6/5): Pleasant -
• Corrie (9/5): Great location and clean and quiet accommodation -
• Vivian (9/5): Perfect for quick stay - Key Collection was close to the apartment which made it very convenient. Apartment was well stocked for cooking and very quiet. A really comfortable and clean apartment.
• Ryan (10/5): Exceptional -
• Alyson (9/5): Superb - Modern, clean, lots of windows Afterhours key pick up at a grocery store was random.
• Lisa (10/5): Great location with amazing views - The view and layout were amazing Location was perfect. Nothing
• Dana (9/5): Superb -
• Athos (7/5): Loved the views, the location and the facilities, a little disappointed with the level of cleaning. - Great view and good location. Building was good and apartment comfortable. Apartment a bit more dated than photos showed. The kitchen, living and bathroom were clean but the bedrooms including the robes were unacceptably dusty and dirty. I think the cleaners are skipping steps.
• Laine (9/5): Superb -
• Whyte (10/5): Exceptional -
• Chris (6/5): Great location, with stunning views! Loved the place but think the management team need to be a little softer in their a - Amazing location! Could have been cleaner in the kitchen area. Touch the top of the fridge door, it’s sticky! I get timings and rules but felt very pressured on check out time, 50 bucks charge per 15 minutes late check out. I get it and we left earlier but it felt very pushy. If I’m honest, loved the place but felt a bit over charged and I didn’t feel like a customer, could be a softer approach, but hey no problem, would stay again.
• Jane (8/5): Absolutely wonderful - Wonderful views, quiet location, very confortable apartment, good aircon, excellent wi-fi, and laundry and iron
• Casey (8/5): Great location, dreamy views, with great facilities made for a perfect family holiday. - Amazing views, perfect location, facilities were great value for money. Spacious bedrooms and comfortable beds and loungers. Only 4 towels for a 6 day stay & could’ve used another blanket for our teenager but all in all was a great stay.
• Emma (8/5): Very good -
• Bernadette (9/5): Superb -
• Tiina (6/5): Pleasant - Location 2 keys only when travelling with group was inconvenient and dishwashers not working.
• Olivia (10/5): Exceptional -
• Sherylyn (10/5): Exceptional -
• Alejandra (9/5): Beautiful clean apartment. Would highly recommend - Very clean and central . We have stayed at a lot of hotels and apartments in Broadbeach and this was by far the cleanest I wish we were provided with pool towels, extra toilet paper and dish washing soap as we had to go get our own for the 4 night stay.
• David (10/5): Exceptional -
• Sandy (10/5): Exceptional -
• Stephen (7/5): Great location but very basic facilities in room, for the price expected more. - Location and view Only one bathroom and toilet for 2 bedrooms, with 4 people caused issues. Water dispenser in fridge not filled up prior to arrival. Air conditioner filter in ceiling blocked with dust, stopped it operating efficiently.
• Michelle (9/5): Lovely stay with a view - Lovely view, could see the sunrise Great location, easily accessible to many nearby shopping areas & theme parks Only downside was having 1 bathroom, made it harder to get everyone ready
• Jamie (10/5): Exceptional - Beautiful apartment, well presented, centrally located to walk everywhere.
• Nicole (10/5): Pearl Jam concert fun! - Amazing view, clean modern facilities! The shower flooded into the bathroom area a little bit!
• Kianoosh (10/5): Perfect value for money - Beautiful place very central Nothing
• Yvonne (8/5): Very good -
• Paige (4/5): Disappointing - The location was really good We didn’t have hot water for 2 days
• Jayda (6/5): Pleasant -
• Rosalind (7/5): Good -
• Bernadette (10/5): An amazing place,the pool was wonderful. Close to everything short walk to tram’s etc we would stay again. - The view was amazing and the apartment was clean and comfortable. There was nothing that we did not like.
• Mary (9/5): Superb -
• Christine (8/5): We really enjoyed our three days, starting with an entertaining night at Dracula’s cabaret show which was great fun - The views and location were great Decent pots and frypans,good stove icemaker large fridge the rest very basic If you like to cook and are staying awhile it’s a great place to stay with a Woolies about 10mts away Restaurants and beach a block away Only that you have to go to another building to get the keys and that was a bit difficult as you couldn’t access the floor the company was on You could only use message on Booking.com and then wait till they get to you
• Osborn (7/5): Good location, good furnishing and good communication. Acceptable cleanliness not perfect. - Great location. Good amenities. Rangehood fan didn't work. Stovetop had a minor fault. Bedding had a stain.
• Kate (9/5): Fantastic stay in broadbeach - Great location, apartment was spacious, and so were the rooms. Modern look, great to have laundry in apartment and full kitchen. Staff were friendly and helpful. Amenities were great, pool, sauna, and spa. Just small things, needed a bit more attention in regard to cleanliness. Windows were a bit dirty which obstructed beach views from lounge.
• Tracey (10/5): 2 night stay with family as we had a wedding - Great location Nothing
• Zhiyu (9/5): Superb -
• Sharon (10/5): Exceptional -
• Chandra (10/5): Exceptional -
• Natasha (10/5): Exceptional -

Photos