Charlie's Apartments by Mamo Florence

Location: 38 Via dei Serragli, Florence, it

Star Rating: 7 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Air conditioning
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Fire extinguishers
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Free wired internet
• Internet access

Rooms Available

• Apartment

  1 Queen Bed and 1 Double Sofa Bed

  323 sq feet

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - 20-inch flat-screen TV with digital channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and a bidet

  Practical - Washing machine and iron/ironing board; cribs (surcharge) available on request

  Comfort - Air conditioning and heating

  Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Stovetop
  • Toaster
  • Bidet
  • Toilet paper
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Dryer
  • Bedsheets provided
  • Coffee grinder
  • Freezer
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Loft

  1 Double Bed and 1 Double Sofa Bed

  301 sq feet

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - 20-inch flat-screen TV with digital channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and a bidet

  Practical - Washing machine and iron/ironing board; cribs (surcharge) available on request

  Comfort - Air conditioning and heating

  Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Stovetop
  • Toaster
  • Bidet
  • Toilet paper
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Dryer
  • Bedsheets provided
  • Coffee grinder
  • Freezer
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• One-Bedroom Apartment

  Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. The fully equipped kitchen features a refrigerator, a microwave and a toaster. The apartment provides a washing machine, a seating area, a dining area, a flat-screen TV, as well as an inner courtyard view. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Tumble dryer
  • Toaster
  • Bidet
  • Linen
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Fire extinguisher
  • Key access

• One-Bedroom Apartment

  Boasting a private entrance, this air-conditioned apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. The well-fitted kitchen has a refrigerator, a microwave and a toaster. The apartment features a flat-screen TV, a washing machine, a seating area, a dining area as well as an inner courtyard view. The unit has 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Tumble dryer
  • Toaster
  • Bidet
  • Linen
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Fire extinguisher
  • Key access

• Studio Apartment

  Boasting a private entrance, this air-conditioned apartment features a kitchen, 1 bedroom and 1 bathroom with a shower and a hairdryer. A kitchen fitted with a refrigerator, a microwave and a toaster is available for cooking and storing food. The apartment features a flat-screen TV, a washing machine, a seating area, a dining area as well as an inner courtyard view. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Tumble dryer
  • Toaster
  • Linen
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Fire extinguisher
  • Key access

Guest Reviews

• Liliana (8/5): - Molto comoda la posizione. Il letto uno dei migliori in cui abbiamo dormito. Ottimo. La nostra stanza, Kelly, aveva il bagno senza il bidet e la doccia non era un granché.
• Angelova (9/5): Great - We were very pleased with our stay at the Mamo Florence. The apartment is comfortable and clean and equipped with everything you need. The location is also very convenient. It was warm in the apartment because the heating was set to a certain temperature and we couldn't adjust it.
• Lucy (10/5): -
• Mohamed (6/5): I hope they can improve the property - Good location. Fridge not working only the light. Ac not working ( On but no heat ) Very Bad WiFi no coverage on the room neither the upper bed level. Also the electricity goes down when you use one phone on charger and microwave in the same time, so i had to turn it on from the control panel 3 times. Also the toilet was not functioning properly you have to push the water many times so your things can go. And its waste of water.
• Jordi (10/5): - La tv en la habitacio.
• Märta (8/5): -
• Helena (2/5): Jestem bardzo rozczarowana, pobyt bardzo zmutował na mój urlopowy czas i obraz miasta. - Lokalizacja w kontekście topografii miasta Mieszkanie znajduje się w piwnicy, co sprawia, że jest ciemne, wilgotne i pozbawione naturalnego światła — o czym nie było żadnej wzmianki w ofercie. Dodatkowo, ciśnienie wody jest wyjątkowo niskie, co utrudnia branie prysznica i praktycznie uniemożliwia dokładne umycie włosów. Nawet zwykła kąpiel jest wyzwaniem.Występują również problemy z ciepłą wodą, a czystość i stan ścian budzą wątpliwości, co dodatkowo potęguje ogólny dyskomfort. Widać ślady zalania, i pękającą farbę wilgoci w rogach pomieszczeń. Standard kompletnie nie adekwatny do ceny.
• nicoletta (10/5): Ottima posizione e stato molto interessante - La posizione Il bagno poca privacy
• Shaun (3/5): Location is ok. The rest is awful. - Check in was awful. We repeatedly called the number to be buzzed into the front door, and then needed to open a lock box in a dark hallway (that had a black cover that needed to be pulled back to access combination for lock box). The door locks were very fiddly to access and trying to actually get the lock to open was a learning experience. Very stressful. The apartment is well located. That’s it. It wasn’t terribly tidy, smelled musty, and the upstairs loft ceiling was literally 2 feet (62 cm) above the bed. One had to crawl in and out of bed and sitting up in bed quickly would bash your head on the roof.
• Luigino (2/5): -
• Ireneusz (9/5): -
• Guest (1/5): Awful. Avoid - Good location, short walk into Florence city centre Tiny room. Damp, smelled. Pictures of courtyard are completely mis-leading. Could hear every movement from apartment upstairs. Other apartments washing mashine is right outside the door and is noisy. Shower was virtually unusable as it went from freezing cold to scolding hot when it felt like it. Then no ho water at all. Toilet flush plate fell off on first use. Bin was full from previous guests. Cobwebs throughout
• sandrine (6/5): - Proximite du centre historique Et appartement bien équipé Le ménage n avait pas été fait partout Le bruit du lave linge la nuit et au petit matin Les autres locataires du dessus bruyants tardivement Le débit d eau de la douche très réduit et eau chaude difficile à obtenir et à régler
• Alison (5/5): Great location, a different experience from a regular hotel. - Great location. Kitchenette good and decent size. Clean interior. Close to food and walking distance to the centre of Florence. Not a lot of natural light. Lots of keys and instructions. Felt like a room in a cellar. Low ceiling. Bed and pillows not great.
• Duksaite (3/5): -
• Guest (10/5): -
• Isabelle (10/5): C’est une belle découverte - L’emplacement est top. Au calme, le patio est un vrai plus pour passer des moments au frais et au calme. L’appartement n’est pas grand, cependant pour une semaine de visites et d’excursions c’est très adapté. Les équipements sont simples mais adaptés. La machine à laver le top pour les jours de canicule ou il faut laver les vêtements ( peu de vêtement dans la valise). Supermarché à côté pour faire les courses du quotidien. Appartement atypique. Tout est à 10 minutes à pied. La Clim n’était pas assez efficace pour les jours de grosses chaleurs et il faudrait remettre un bouchon anti odeur sur les sanitaires pour éviter les odeurs d’égouts. Mobilier du patio à revoir et mettre une lumière extérieure pour le soir.
• Guillaume (2/5): - L’emplacement est génial Le terrasse n’est pas nettoyée beaucoup de fiantes de pigeons, nous avions une terrasse privée l’odeur y était insupportable et impossible de faire un pas sans tomber sur le gros lot… Au niveau de la salle de bain le bouchon de l’évier ne se relève pas et la douche n’a pas de pression nous passons de l’eau froide à une température très élevée en quelques secondes ceci est répété tout le long de l’ablution….
• Abdessamad (6/5): -
• Sergio (10/5): - Llegabas andando a todos los sitios en menos de 15 minutos, el autobús desde la estación te dejaba en la puerta de la casa. Alojamiento tranquilo y cómodo, sin duda repetiré cuando vuelva a visitar la ciudad
• Koltcova (10/5): Советую всем пользоваться во время путешествия по Флоренции данными апартаментами - Понравилось месторасположение и приватность квартиры с двумя входами Недостатков нет
• Raminta (7/5): Good - Great location, terrace was great to keep strollers A/C was not working properly so it was very hot in the apartment. Probably due to the sweating daughter got rash on her back and legs
• Sindlinger (7/5): It was alright. Probably would look elsewhere next time. - It felt fairly safe inside. It has a nice closet in the main bedroom. It had nice dishes and a good sized fridge. Walls were a little dirty, washing machine is outside the apartment in a little closet under the stairs. Happy to have it but felt a little iffy. Neighborhood was okayish. Bathroom was not private within the apt. Frosted glass sliding door and walls all frosted glass.
• Asta (1/5): Bad -
• Ze (6/5): Good location and value for money - The property had a washing machine, fridge and most kitchen utensils The shower turns hot to cold randomly.
• Elizabeth (5/5): Passable - Location No batteries in air conditioning remote control. Was told more would be provided but they never were. Needed to clean the floor on arrival. No wifi. Outside areas too dirty to sit in.
• Anabella (6/5): Falta de limpieza - Buenos días, mi experiencia en este loft fue muy mala, El bagno excesivamente sucio al igual que la entrada y el patio externo una inmundicia increíble abandono total. Molto delusa.
• Anonymous (5/5): Great location but unsure if worth the price - Location was great and apartment was in a hidden courtyard which was cute Slightly cold, and a fusty smell. Locks a bit tempermental. Water didn't drain well, bubbled and left black dirt which smelt. I did contact the property as soon as I knew but too late to do anything about it so I couldn't shower
• Lana (4/5): Satisfactory for one night only - The location is great and the apartment has pretty good kitchen and a nice storage space The first time ever i'm disappointed with our stay. The room feels like a basement - no windows and very humid. One day ahead of our stay we got a note that there could be problems with water pressure and we had NO hot water in the shower for all 4 nights of our stay (there was barely cold water in the shower). Even though they confirmed someone had it fixed during our stay, it was not fixed at all. Some items were also loose/broken (e.g. toilet button fell off the wall)
• Sharon (6/5): Great location - Great location, easy to contact them. But Jill appartment needs some tlc It's easy walking distance to Ponte Vechio, Bobili, Pitti Palace, don't miss the church SSpirito with the beautiful cross carved by Michelangelo, tictok fans will enjoy the fotoautimatica - vintage one not sure it was working tho. The sliding bathroom door does not close & as much as I love my OH I do not need to hear what goes on in the bathroom. The shower has obviously leaked & the laminate floor has lifted, causing a trip hazard. The equipment needs checking and some instructions left, unless we had gone looking to see what the big key opened we would not have known there was a washer/ dryer. the electric went off and my OH had to in search of a fuse box, if I'd been by myself I'm not sure if have found it, but they did respond quickly to the WhatsApp message.
• Konstantinos (9/5): Superb -
• MEENA (6/5): - Didn’t like the bathroom , has class all around the front of as doors , you can see a silhouette of the person showering , bathroom door was very heavy and hard to close .
• Patricia (7/5): AMAZING location, perfect for short stays in Florence. - The location of this property could not be better, we loved the area and how accesible the main attractions were by foot! There are some vintage stores nearby which are really fun and most nights we would walk 5 minutes to the river and get ice cream!! It is nicely decorated, the kitchen was fully equipped, and the outdoor seating area is really cute! The communication with the hosts itself was great. However, when we did have an issue the speed to which it was addressed was not so great. The upstairs apartment began flooding into our apartment, we were woken up by the sound of backed up sinks and the bathroom ceilings, walls, floor, toilet, etc was soaking wet. At 9am I messaged the host, by 7pm the issue still has not been fixed and nobody had come round as promised. Also, a small note, the Kelly studio is below an apartment and at night we could hear them listening to the TV, talking, we could hear them running or walking around the apartment. Our previous apartment in Naples was on top of a bar and didn’t even keep us awake like this! Definitely I would recommend leaving the upstairs apartment extra warning to keep the noise down if possible.
• Amy F (2/5): - The description was false. We stayed at rhe kelly apartments and there was so much mold on the bathroom walls we both mow have rashes and allergy like symptoms that we did not have prior. (Pictures and videos avaiable). There was only One sheet on the bed, a small light brown blanket not big enough for 2 people happy we brang our own blanket, the towels that were in the room when we arrived were soaking wet to the point you can ring them out. The shower was full a pubic hairs on the walls and floor. The back of the room (outside area) was full of pigeons and the smell is impossible to explain. We had to buy air freshener just to survive the time in the room. The tenants upstairs stomped their feet for hours upon hours day or night. The location was good in the center of the town which was great and the garage service that I paid $240 was also good. I dont have anything positive to add besides those 2 things.
• Lacalamita (10/5): Exceptional - The property management took care of any problem we had . Very quick response .
• Leah (8/5): Very good - The location was very handy and quiet which was delightful. The apartment had everything we needed to cook a simple meal and wash our clothes. The apartment wasn't super clean but it was okay and there are a few minor things which need fixing however we could still use them. An extra or thicker blanket would have been great.
• Becky (9/5): Superb -
• Louise (6/5): - Très déçue de la location du studio Kelly au sous-sol. Il y a une odeur nauséabonde. De plus , une seule sortie en cas de feu. Je n’ai pas passé un beau séjour à Florence. Il y avait aucune possibilité de changer d’appartement.
• Myrna (5/5): Passable -
• Ben (8/5): Very good -
• Marie (9/5): we had a great stay! -
• Alexander (7/5): Good - The place was cozy, clean and location was good The check in process was a bit tedious. Communication was hard, we needed to go to their neighbour to be able to contact the property. Thankfully, the neighbour can speak english! But other than that, the place is comfortable to stay.
• Maria (6/5): Decent experience - 1. Perfect location, walkable distance from the city centre, close to many sights and many bus stations around the apartment. 2. Responsive owner (even though we didn’t meet him/her) 1. There was a distractive humidity in the house (bad smell and easy to get cold) 2. The “garden” area was definitely not as the pictures 3. No daily cleaning (no cleaning at all) 4. Towels changed after request (if wanted a daily change of towels, then extra charge was in place)
• Sally (7/5): Loved this place so much! - The staff service, the location, the terrace the facilities. The bed and apartment was very comfortable. The smell of the cigarette smoke and mould. The air con was dripping water which caused mould.
• John-ray (5/5): Passable - I wasn't happy with the bed it would make a squeaky noise, The apartment had a lack of cleaning equipment, There was a foul smell coming from the backyard, There were fruit flies flying around and noisy neighbours late at night
• Almenhali (2/5): Very poor -
• Sergiopicopico (10/5): Exceptional -
• Siti (7/5): Please check your aircon and facilities when you arrive. - Easy and the landline to get the keys were easy and the owner provided video to get the keys. Responsive team despite being busy, You will have to wait. Generally nice team but I think they are overloaded. Good service recovery. Aircon was not working. The hosts have a few apartments to look after. Therefore, will reply to your whatsapp messages rather slowly. One of the things that I appreciated was that they refunded us for one night in view of the aircon that was not working. Other than that, note that there is a working hours between 9am - 12midnight. Please resolve all your issues before 12 midnight if not no one will be there to assist you.
• David (10/5): Exceptional -
• Deb (10/5): Exceptional - Location was terrific, with a short walk to cafes, restaurants and the centre of town. Staff were great and responded promptly to a Whatsapp message when we had an issue with our key - it was resolved promptly. The apartment had everything we needed for our short stay.
• Sang (8/5): Very good - I liked the location the most. The room was a little small, was on the basement floor so I could hear people partying upstairs, but I guess you gotta deal with it if you are Firenze, where everywhere is crowded with travelers.
• Sofiia (9/5): Superb -
• Rowland (3/5): Poor - Nice location and bed room was spotless Cigarettes in the sofa kids were screaming at 12 at night
• Cristina (7/5): Central location - The location is indeed the best. About 10 mins to Uffizzi Gallery which is center located. Some details of the apartment were nice as well, but not exactly as the photos show. We had a smooth communication with the property owner and overall had a good time. The property is not the cleanest, mold is present all over the apartment and even if I do understand why this is happening, got me really disappointed to know that I paid a lot of money for a central location and got this. What is more, the apartment is quite little - a bed was placed on the ground floor right next to the door and it was quite a chaos to enter it. Besides the cleaning and the fact that it look barely like in the pictures, all good.
• Kakha (10/5): Exceptional -
• Tamar (10/5): Exceptional -
• Stefan (7/5): Good -
• Eun (1/5): Bad - Room smell like a cigarette. Toilet, shower curtain was filthy.
• Gary (5/5): Would. It stay here again. Bedroom loft unsatisfactory. - The location was good. The loft bedroom was dangerous. Unable to stand up and steep, narrow stairs.
• Dessy (10/5): Very nice location and facilities, a charming place. - Very cute apartment. The platform bed can be a bit claustrophobic, but was super comfortable. The outdoor area was a great plus.
• Karen (10/5): Thoroughly enjoyed our stay - The location was perfect, both apartments were very nice and we loved the courtyard. The hosts came back to me immediately via Whatsapp if we had an issue (the hot water was not on when we arrived) and someone came out immediately to sort out for us. Very helpful and obliging. Nothing we didn't like
• Khilani (6/5): Pleasant - ok property… check in was very smooth.. staff helpful on phone the room has a smokey smell
• Darren (1/5): Just avoid save yourself the pain. - Location was fine close enough to the train station and to main attractions although across the river The bathroom was the dirtiest we had ever witnessed to the point of wearing slides in the shower. If you are taller than 4 foot then the bedroom is ridiculous. Courtyard unusable because it stinks of either sewer or still water.
• Nishikawa (5/5): Great location but might look elsewhere next time - The location was great and check-in was very easy. The customer support let us in promptly to our unit. The shower was clogged when we arrived so we had to call customer service to get them to fix it. They told us that they'd send someone to fix it by next day's afternoon but it was still not fixed then. Very uncomfortable to not be able to shower for almost two full days. Also made me question whether they clean the showers or not.
• Stacy (9/5): Superb -
• Taylor (5/5): Doable, but not worth the money. - This is a good location. You can hear the conversations of the neighbors upstairs, which kept us awake until very late. The apartment leaves mosquito mats because the mosquitoes are so bad they will wake you up flying around your head. The apartment itself is very dark because it is located at the bottom floor. Overall the most disappointing aspect is that the apartment in this state was $200 for one night. It was not worth the money.
• Mohamed (7/5): Good location excellent communication team - The instructions on how to access were smooth and easy The location of the flat is in a good and life area (mini market in front of you and 10 minutes waking to the city center The flat has a good size and full kitchen needs and super clean room and toilet and living room Flexible during check in we arrived at 2 pm and they allow us to have it Just a super minor comment, the yard is so small so you can't have privacy in there The price was high
• Anonymous (8/5): Very good -
• Tinde (9/5): Superb -
• Vasco (9/5): Superb -
• Natalia (10/5): Exceptional -
• Kingdom (10/5): Exceptional -
• Pamela (9/5): great location and super staff - The location! fantastic. Nice kitchen. very receptive and responsive staff. When alerted that the Wi-Fi was not working- they were over and had it fixed within 20 minutes! nice to have a washing machine- but apt could provide detergent. It would be lovely to have an espresso maker. Every other place we stayed in Italy had one. Also, for three people we were issued only one set of keys. That’s was a bit inconvenient. Please stock the kitchen with more salt and pepper- and the bathroom closet with more toilet paper. thank you!
• Heather (9/5): Great place!!! - This is a great little Hobbit hole... very cosy grund floor apartment. It was perfect for 1, maybe a little tight for 2. Tea, adapter for new outlets, olive oil, wine, and bottled water were provided, along with a nice welcome book with suggestions in the area. Amazing gelato just down the street, nearby supermarket, and bus stop just by the door make this super convenient. You are far enough int the complex to have no street noise. Memory foam mattress and pillows made for great sleep. It wuld be nice to have clear check out instructins and some laundry sap. This is super minor, though.
• Luci (10/5): Exceptional -
• Emma-louise (8/5): well furnished and spotless studio apartment with great service 💝 - great location with attention to detail. we had everything we needed and the host was very helpful. definitely would come back tricky to answer as they did well, it’s personal preference but a couple of extra pillows would be great
• Gemma (6/5): Pleasant - Host was accommodating and very helpful. location is excellent. the listing should be vetted properly and description should be clear of exact unit on booking.com

Photos