Wings Apartments - Q Stay

Location: 18 Fern Street, Gold Coast, au

Star Rating: 6.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 05:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• BBQ facilities
• Lift / Elevator
• Sauna
• Non-smoking throughout
• Invoice provided
• CCTV outside property
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Covered parking
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• 3 Bedroom Ocean

  This spacious apartment includes 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV, a washing machine, a seating area, a dining area as well as sea views. The unit has 6 beds.

  Max Occupancy: 7 (7 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Free gym access

• 3 Bedroom Executive Penthouse

  This spacious apartment comes with 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a seating area, a dining area as well as city views. The unit has 7 beds.

  Max Occupancy: 8 (8 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Free gym access

• Three-Bedroom Apartment

  This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a dining area, a wardrobe, as well as an electric kettle. The unit offers 5 beds.

  Max Occupancy: 7 (7 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Free gym access

• Penthouse with Ocean Views

  This spacious apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a seating area, a dining area as well as sea views. The unit has 8 beds.

  Max Occupancy: 9 (9 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Free gym access

• Two-Bedroom Apartment

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV, a washing machine, a seating area, a dining area as well as pool views. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Three-Bedroom Apartment

  This spacious apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a seating area, a dining area as well as sea views. The unit has 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Kimberley (7/5): Awesome location, and amenities but room needs a freshen up - The location, the amenities, the room size and bed comfort, the cleanliness. The entire penthouse really needs a renovation, many broken things or simply not working.
• CHI CHIU (2/5): Uncomfortable and have to stuck there for 2 days. - Swimming pool and location Broken blinds, broken ventilation pipe. Dark sitting room. No air con in bedrooms. Ants. And other things
• Amanda (3/5): Not worth the Money - The only thing good about the property was the location So much damage to the property. No air conditioning or fans in rooms. Ensuite shower door would fall out when you go to close it a lot of damage to other things. Check in is 8 minutes from where the motel is located staff aren’t friendly and don’t answer the phone
• Jess (4/5): Luckily we weren’t there for a holiday or this unit would have been even more disappointing. - The facilities were great. The tv in lounge didn’t work, the smoke detectors had been pulled out there were a few things that could have been a lot better.
• susan (1/5): Appalling would not recommend - SPACE location SMOKE DETECTORS WERE DISCONNECTED. SAFETY ISSUES TELEVISION DID NOT WORK DOWNSTAIRS NO LOCAL CHANNELS, NO WIFI DOWNSTAIRS AT ALL. NO FAN/LIGHT CONTROL FOR ONE BEDROOM SINGLE BED LEG WAS BROKEN NO HOOKS IN BOTH BATHROOMS TO HANG ANY TOWELS. SLEEPS 8 NO SOAP HOLDERS IN BOTH BATHROOMS OVEN TRAY TO COOK ON WAS OILY AND CRUMBS ALL OVER IT RICE COOKER NO LID BEDROOM DOWNSTAIRS LOCK WAS BROKEN, ANOTHER SAFETY ISSUE, AND THE SPA IN THE MAIN BEDROOM DIDN'T WORK this should not be called a penthouse
• Billiris (8/5): -
• Hassan (5/5): - Location was great, Pricing was also good quite spacious the Pool and Spa were fantastic Great Gym and Tennis court really nice outdoor BBQ areas Pretty quiet and neighbours are friendly The Apartment was very unequipped. despite staying for 10 days, the kitchen only had one sachet of dishwashing powder, which got used up after day 1 with a family of 6. there were not enough forks for 6 people. lack of cooking utensils made it a challenge to cook at home. (No Tongs, instead we were supplied with two forks taped to a peg with a bandaid). no dishwashing liquid only 1 garbage bag provided No hand soap provided 3 sachets of laundry detergent for a 10 day stay for 6 people wasn't enough
• Kelly (7/5): -
• Howard (1/5): - The location was perfect We rocked up and there wasn’t enough beds made up for us. We pulled the trundle bed out from underneath the bed and it was absolutely filthy with stains and hair. We had to get someone to come and clean and make the bed up for us. The outdoor furniture upstairs and downstairs was completely unusable, the indoor sofa was filthy. There were holes in the ceiling in the en-suite, there was a door missing on the en-suite shower, the towel rail was falling off the wall, the wifi details on the paperwork were completely different to what was written on the modem. The downstairs bedroom didn’t have a working globe in the side lamp and also the main light switch for the lights was located at the front door. There were no dishwasher tablets or a mop for bathroom floors when wet.
• Michelle (7/5): -
• Jamie (1/5): Don’t stay here - Reception was a nice lady We paid $600 per night and arrived late afternoon to find the unit extremely hot, with only portable air-conditioners. While we were told about the portable aircons beforehand, the reality of the heat made the place almost unbearable and not what you expect for that price. Because it was already late in the day, we asked to stay just one night and cancel the rest of the booking so we could find somewhere else the next day. We were told the only way they would cancel was if we left immediately — which would have left us with nowhere to stay that night and scrambling for accommodation for the rest of our holiday. That put us in an impossible position. On top of this, the property is advertised as beachfront, which it is not. For $600 a night, both the conditions and the way this was handled were completely unacceptable. I would not recommend this place to anyone.
• Austin (3/5): We stayed 9 nights at Wings Apartment – Q Stay and paid a lot of money for what was supposed to be a high-end experience - The pool was nice and the views from the rooms were good. Almost everything. Faulty washing machine and dryer, insufficient towels and toiletries, and repeated requests for basics were ignored. Rooms look much better in photos than in reality. The absolute worst part was being intimidated by a hostile security guard who yelled at my children and threatened to kick them out. For the amount we paid for two penthouse rooms, this level of service and behaviour is completely unacceptable. Never returning.
• Karen (6/5): Average - Pool and spa No aircon in bedrooms. Multiple items needing repairs on arrival.
• Amitrano (4/5): We were a little disappointed with our stay and expected a better service for the cost. - Pool and spa were good clean and a friendly area. I did get me bond back quickly parking secure area next door made it easy and only $6 per day Convenient location. Picking up the keys from Q stays office was a hassle and difficult especially for a first timer. Parking might have been good unfortunately our car didn't fit under the 2m height bar, and we didn't have the tool to remove the roof rack. main bedroom was a SAUNA! No AC and the ceiling fan didn't work making it a horrible night's sleep obviously couldn't leave balcony door open as far too noisy for that! room was hot and stuffy. ohh and bed is on the hard side! there was damage in the bathroom cracked tiles and wobbly towel racks one of the hand basins was cracked the shower screen is loose, and some screws are missing, and it doesn't close at the bottom 2nd bathroom the tap was loose and had cracked the basin and the kids had to keep putting the toilet seat back on loose etc. The 2nd bedroom the ceiling fan was temperamental must be either flat batteries or the infra-red doesn't work the light was missing its Lense cover! tv cabinet is damaged in multiple places there are marks on the walls in places Internet not sure how to use it there was no access card or details to access the WIFI! Hard to keep the kids busy with no Internet As we tried to do the right thing on booking for a family of 7, we paid the price of the Booking for 7 however we should have clicked the other option and only paid for 6 people as there was no towel or extra bedding for the 7th child so very disappointed there not good value. I have pictures unfortunately they wont upload
• Jessica (9/5): Loved every second and definitely would stay there again. - Beautiful apartment in the perfect location to Beach and shopping. The apartment was clean and comfortable. Parking instructions and photos were out of date so we had a little trouble working it out at the beginning but it was a breeze after that. Secure underground parking
• Syed (1/5): Horrible - The worst experience of my life in 11 years. I go to gold coast every year but this time we had a pathetic experience.The apartment was in a horrible condition with broken glass for the railing of upstairs which is a big hazard specially when Ur with kids.The shower glass was broken and the broken piece was left in the cupboard area again a big hazard and I did not understand how can someone even do that as Australia has very high safety measures for these things.No toiletries provided.Stove and bathrooms were in pathetic conditions.Even after emailing the property the very next day nobody bothered as if they knew nothing will happen. Please check above details. And I need you to adjust the money paid and return as it was not worth it and I am a genuine and an old customer of booking.com. If nothing happens from your side I will have to reach out to the higher concerned departments.
• Rae (10/5): - Local and in walking distance to transport, many foods, shopping, beach. Great 3 bedroom unit. Lovely pool. Great gym facilities. Can't think of a single thing
• Lang (3/5): -
• raman (5/5): -
• Sharon (3/5): -
• Matthew (2/5): Dissatisfied - Location The property had numerous defects throughout including a broken shower door to the ensuite shower , patio door handles broken, numerous defects to walls and ceilings. The upper level patio furniture was old and in need of replacement and the patio area had not been cleaned from the previous guests . For the money I paid for 6 nights it was very disappointing.
• Shanice (7/5): -
• Amit (9/5): - The location and facilities The aircons were not serviced and working. The spare mattresses were stained and not cleaned.
• Kamron (7/5): - The facilities - pool, gym, BBQ, were all great. The kids loved swimming in the pool and relaxing in the spa. It was lovely going to sleep with the balcony doors open for the breeze and the city sounds coming in. It was wonderful eating breakfast on the balcony, waking up to the glow of the sunrise on the buildings, falling asleep to the city sounds and the thunder rolling in from the ocean. The location of the building was very convenient - not too far from shops, beaches, pubs, and the light rail. The previous guests foolishly left all their streaming accounts logged in which was a bonus. It was very difficult to figure out where my assigned car park was initially, or even how to get in. Picking up the keys was a bit tricky as we've never been in the area. There were no plugs for the sinks or bath. We requested them and they were supposed to be left outside the room as we weren't there, but instead someone let themselves in, opened the packet and left the rubbish on the counter, put one plug in one room and one in another. There was also no tea towel, and only one roll of toilet paper per room. The "queen bed" is actually two single beds stuck together, with a cover that zips them both together and with a very hard ridge in between. All the mattresses very uncomfortably firm.
• Emma (6/5): - View and surrounds were nice. Office and after hours staff were great. Maitence worker was friendly. The floor was filthy even after they came back to "clean" it again (bottle of spray and wipe sprayed and poured on the flooring and wiped with a dry, dirty microfibre mop), left a greasy grimy flim, which i inturn had to clean once the cleaners left. Trundle bed that was advertised as upstairs was downstairs and had to move it ourselves which was bulky, heavy and risky. Spa bath that was advertised in ensuit bathroom didnt work at all the whole time we were there. Part of the ensuite shower door was off and inside shower, another safety risk. Stove top very hard to work.
• MONICA (8/5): -
• Nancy (8/5): Overall was good.the pool and the spa is the best thing there. Just needed to clean up the apartment a bit more. - My family liked that the pool and the spa. Parts of the floor was still wet when we arrived at around 3:30pm-4pm and was very slippery and some stains on the rug and curtains. Some of the remotes had no batteries so we went out and bought some. When I booked it, it said 2 bedrooms have two single beds. When we arrived two bedrooms had double beds then my daughter had to sleep on the couch.
• Karla (8/5): - Close to everything, very easy to find, very clean and lots of room parking was awesome
• Mitz Wang (8/5): Great accommodation but not the best location in Surfers - Accommodation and facilities were great. Big pool, tennis court, sauna. Small inclusions will go a long way - there wasn't dishwasher tablets even though a dishwasher was provided. Not enough dishwashing liquid to handwash. There was no lid for fry pan to minimise mess.
• John (5/5): - Location & Size of Apartment Fittings & Fixtures are dated and in disrepair. Lack of Glassware & Crockery for a 3 Bedroom apartment. (ie. Only 2 Drinking glasses)
• Stefanie (3/5): Nice enough but really run down. The other facilities and the view made up for it - We did get a good deal and the pool and spa were great. Easily accessible to the tram, the views were amazing. The apartment is so very run down. We put in a maintenance request as the ensuite shower door wasn’t there. When you have 7 people and one working shower - it’s not good enough. No one contacted us about it at all. The ceiling is coming apart, toilet flushing button broken, so much wear and tear. They really should be fixing things to ensure it’s up to standard.
• Naomi (9/5): Superb - Beds . Spacious Pool not accessible getting fixed only told after booking
• Alice (1/5): Bad -
• Shannon (7/5): Good - The size of the apartment was great for the amount of people we had staying. We recently stayed at this accommodation and overall had a pleasant experience. The property had great amenities, and we especially appreciated having access to a washing machine and dryer during our stay – it was a real bonus for our family. However, there were a couple of maintenance issues that need attention. The dishwasher tray was difficult to slide in and out due to a missing wheel, which made using it a bit of a hassle. More concerning was the front ranch slider door – it came off the rails a few times, and we had to lift it back into place. For safety reasons, we chose to only use one side of the door after that. Another small suggestion would be to provide more towels. We were given six for our group, which meant we had to wash them daily – thankfully, the laundry facilities made that possible. With a few fixes, this place would be even more comfortable for future guests.
• Cherleen (9/5): Breath taking views and amazing balcony spaces for outdoor entertainment - The views were absolutely stunning and nice balcony’s for outdoor dining. No hot water upstairs.the pool was getting fixed during my stay so it wasn’t available and also the spa had been removed from the property which would’ve been so perfect with the pool not available.the wifi wasn’t available aswell..the cord wasn’t even there to connect and hard to communicate with the people managing the property - so just ended up purchasing data.other than that there are no real complaints
• Jade (1/5): scheduled pool maintenance for 7 of our 9 day stay - location no pool or spa for 6 of our 8 day stay
• Selena (1/5): Bad -
• Stevenson (9/5): Superb - It was convenient and clean, the size was ideal and the pool was excellent. The beds were comfortable and linen clean. There was a lot of storage space. The dishwasher and microwave had parts missing so couldn't be used. There was no plug for the kitchen sink or bath. The shower in the ensuite was broken and the dryer stand was flimsy. The lounge mat was stained. We had difficulty working out how to get into the building with our swipe key on the first night.
• Shane (10/5): Excellent place - Pool areas. Nothing at all.
• Jodie (4/5): Will not book or stay through this company again. It was well below average for a trip away, quite displeasing. - Staff at the property were fine. Furniture was old and not comfortable at all. It was a shame to pick up keys from a completely different location. I would much prefer to deal with reception on site rather than a separate location that is difficult to find. We had some bad weather while at the property, this resulted in no power/lights (including fridge and cooking) for one of our two nights stay. Tried to contact the property manager with no response until the next day and they only were concerned for the arriving guests. Being unable to communicate with the property manager at the time of the event was difficult and I had requested to have a refund due to the last night of our stay being stressful with no power/lights and their response was not to help or give any sort of refund. The motel itself was nice and updated, staff there were great.
• Srecko (7/5): Good -
• Dania (7/5): Was really nice stay just no coffee shops around the apartment or coffee machine in the apartment. - Very nice and modern had everything we needed in the apartment No Coffee machine in the apartment and no Coffee shops with in walking distance. As we where packing up to check out we found 2 really smelly old undies in the brown shelf in the second bedroom that had been there for a very long time
• Jung (9/5): Superb -
• Wes (7/5): Location and Common Area facilities excellent, room could use and update, lighting poor - Location was excellent along with common area faicilities Room was only basic equipped, minimal towels for 6 people
• Kevin (5/5): Disappointing - The apartment was very tired and had damage that wasn't reported, broken shower screen, sofa, cracked tiles. Not enough crockery and glasses for five people, only four beds made up, it said five bed apartment.
• Lisa (8/5): Brilliant location for a family trip - The location was fantastic. Nice and close to the tram station and pacific fair shopping mall. Apartment was spacious, great balcony with fab views of the beach. Nice big kitchen with dishwasher and huge fridge. A few things need to be fixed. Glass door in one bathroom very loose. Same with the towel rail. Everything else was great! Given we did not know the area it was frustrating to have to try and find the cavill collection point to collect the keys. Then the room wasn't ready and we had to go back. Hard when u don't know where anything is then a drive to find the apartment.
• Emma (10/5): Fantastic place - Very tidy and comfortable room Will definitely be back
• Giorgina (5/5): it was okay for the short stay but was very limited with being able to cook in the apartment - location was great, along with facilities utensils were not clean, limited kitchenware drying rack was rusty, room was not as pictured
• Urmimala (10/5): it was a comfortable stay, clean and easily accecible from the beach - It was very easy to follow the instructions and collect the keys. However there was a 20 mins wait. The elevator from the parking was not working which caused a lot of inconvenience
• Zoe (8/5): Location and standard of accommodation and facilities are fantastic, but the check-in experience wa - Once we got checked in, the property was great. Great views and location. Very spacious and comfortable and everything we needed for our stay. I couldn't fault the property and would come back again. The check-in experience was difficult and it should be made clear when booking that reception is located a 10 minute drive from the accommodation. Not having someone onsite to assist with queries at check-in etc is not ideal. We had to pick up leys from a location where it was very difficult to find parking, not easy to navigate and find once at the location, and located in a shopping centre/ entertainment area. The reception staff were nice but once we picked up keys, we had to then travel 10 mins via car to get to the accommodation. It wasn't clear how to access the underground carpark and though the property was advertised as free parking included (and it should be made clear that the property doesn't have a designated parking spot but rather access to the public parking area) the carpark was full, which is not ideal when you have a car full of luggage and teenagers in tow. Also, one of the two sets of keys we were given didn't work.
• Steven (8/5): Very good -
• Nikki (4/5): Great location, pool area very relaxing. - Good location, lovely view out to the water Property had faulty toilets, door handles hanging off, batteries missing from remotes
• Stephen (9/5): Superb -
• O’malley (9/5): Superb -
• Tim (7/5): Good - Quiet The blinds were broken in the living area so there was no privacy
• Majeda (6/5): This is my first and last time in this Hotel - The space of the appartment good. But it lucks good cooking tools. The main bedroom has no door to the bathroom and that is so bad. It is not sea front as it declare in Booking. No cleaning servicse at all. Other hotels at least once a week.
• Conan (10/5): Exceptional -
• Angela (7/5): Good -
• Robyn (9/5): Superb - We liked the glass windows with great views. I got an infection on my hip from the spa. Very nasty and now infected.
• Rojah (7/5): Good -
• Jamie-lee (5/5): Passable - Location Room was not cleaned properly. Furniture/ bedding was dirty/ stained. Someone’s old breakfast was left in the kitchen sink!! The television screen was cracked and main bedroom light did not work. Apartment room needs a lot of maintenance work and a deep clean! Not worth what we paid for it.
• Monique (5/5): Good value for money but beware - Good location , good pool/soa/bbq area, good parking, spacious units We had 2 units, First one was almost faultless (a few broken fixtures such as blinds) also on 2 small glasses for 3 bedroom penthouse so I purchased some more and left them there . 2nd apartment was a disaster. We were greeted by sting cigarette smoke smell, unit had not been cleaned properly at all, bits of broken glass in several rooms- not ideal with young children and crawling baby, rubbish between cushions of couch including suspicious tiny snap lock bag, stains on couch , vacuum cleaner didn’t work neither did dishwasher. Someone was sent to sort out the issues but the smell was something we couldn’t do much about and wasn’t pleasant to put up with for a week so very disappointing.
• Benjamin (8/5): Very good -
• Nisha (7/5): Good -
• Hayley (3/5): Great location though unpleasant accommodation - Good location, close to beach. The property was rather dirty. The couch in particular was filthy, covered in stains and unpleasant. When I contacted QStay about it, they suggested I drive 10 minutes to their office to collect blankets to cover the couch if I wished to sit on it. BYO toilet paper as we only received 2 rolls to share between 4 people for an entire weekend. Additionally, during our stay the cold water went out and we didn’t have access to any cold water in the showers. We showered in scolding hot water and rinsed off in the kitchen sink as this was the only access to cold water. QStay advised that there was nothing they could do about it as it was a problem for the entire building. This problem was not resolved during our stay. To say the least, our stay was unpleasant and we kept out of the apartment for as long as we could as it was not comfortable to be there.
• Monique (7/5): Nice apartment for a family and easy walk to Surfers and Broadbeach - It was a good location for the family and the size of the apartment was what we needed - The view we saw on the advert was not the view we got in the apartment. We saw the pool in the picture online which was not the apartment we got. - It was not easy to locate the lock box to collect the key and we were only given one key, not two as we should've been. It made it hard for us to head out separately as needed the fob to get up to the room - The ceiling fan in the main room and one closest to it only have one remote to operate therefore when you turn on one, it turns on the other, and vice versa for turning off. - There was limited cutlery, particularly spoons and could've provide a scrubbing brush for cleaning dishes that cannot be washed in dishwasher
• Southern (8/5): Very good -
• Kellie (9/5): Superb -
• Margaret (4/5): Quite dated with the tiles broken in different areas, ensuite door no being able to lock. -
• Peter (7/5): Good -
• Casey (2/5): Very poor -
• Rochelle (9/5): Family Holiday - Fantastic 3 bedroom apartment, spacious, modern, clean. All on one level which was a bonus for my older relatives. No air con in 2 rooms, fans in lights and left the door open to the main living area for some air.
• Madison (5/5): Passable - Nice location, easily accessible Guest bathroom was dirty and had hair from previous guests. Second bedroom had 1 working lamp and fan didn’t work. Toaster had crumbs all over from previous guests as well as kitchen utensils being dirty.
• Gladys (7/5): Needed of a little love and caring for details. - The view to the swimming pool and the beds. Quiet and comfortable living room and main bedroom. Difficult to get access to apartment and parking. Far from Surfers Paradise. Not air conditioning in second bedroom, no blinds in second bedroom, one of the blinds in the living room was not operating, the sofa bed for the child guest was dirty. There were little useful accessories, pans, missing cooking oven tray, and salad bowls in kitchen. Bathrooms has dirty and oxidated toilets brush and ventilation were full of lint.
• Isabel (7/5): Good - The pool was closed most of the time. We chose this place specifically for the pool
• Tufoua (8/5): Great stay, not great customer service. - Everything was great! Not the property itself, but just that when we had emailed/called them on our first night about the wifi not working. We had to keep chasing them up on it everyday after that which took 5 days in total for them to just come up and swap the modem.
• Emma (9/5): Superb - How clean
• Katrina (9/5): Great family stay. - Accommodation was walking distance to the beach. The kitchen was large and modern and there were plenty of kitchen accessories. Accommodation was very clean and the air-conditioning worked well to keep the place cool. The balcony had a nice view of the pool. The main tv was huge and there was also tvs in the bedrooms. Note: the sofa bed was a roll away single mattress (a high quality one) Would stay here again. Major supermarkets about 17 minutes walk away (okay if you like a walk, there is a path along the beach to use) if driving, the roads were busy and parking was a hassle. There was little room around the dining table, not all chairs would have been able to be used at one time. Not much room around the bed in the second bedroom but sufficient.
• Bhatia (5/5): It was an average stay and expected better quality - Good location No AC provided in all the rooms. Beds too small. Toiletries r insufficient
• Chloe (1/5): Bad - the pool and foyer - poor condition of facilities - didn’t look like images on booking.com - no extra toilet paper - room 1 light broken - both shower doors don’t shut properly - no light bulb in lamps - back sliding door was very hard to open then flew off - boxes and microwave just sitting in foyer of room - tiles all cracked in kitchen - no ice trays
• Wiz (9/5): Superb -
• Lillian (9/5): Superb - Apartment was beautiful and spacious and the pool was beautiful. Close to beach and shops.
• Lisa (1/5): Bad -
• Emma (10/5): Fantastic - Absolutely fantastic Apartment was clean and tidy Staff were friendly and welcoming. Will be back
• Ally (9/5): Superb - The spa bath didn't work
• Karen (7/5): would stay again. - Nice size apartment, clean, comfortable beds and a nice balcony. The couch was very uncomfortable. Keys were a 20minute walk away from the property - hard with luggage. Nowhere to store luggage if your flight gets in earlier than check-in
• Petro (9/5): Superb -
• Chloe (10/5): Luxury for a great price, 2 story penthouse with city and beach views and plenty of room for everyone - 2 story and great value for money, wonderful view
• Emma (5/5): Needs alot of re-furbrishing & maintenance - The view & location Maintenance issues, sliding doors hard to open & close, Hard stained matresses on beds, Broken blinds & curtains, stained and freyed carpets, lack of some crockery to cater for the 8 people, no bowls for salads etc, lids to crock pot & electric frying pan missing.
• Li (8/5): Very good - Very comfortable and nice view, good memory with family Took a bit too long for check in and finding car park
• Michele (7/5): wonderful holiday with my family - big enough for the 7 of us. great pool. good ensuite to main bedroom. oven didnt work so wasted money buying food to cook. was fixed 2 days before we left. felt like sand in bed 1st night even though we hadnt been to beach yet.
• Waughs (9/5): Superb -
• Aurelie (10/5): Excellent place to stay, with great views and minutes from beach and facilities. - Great location, 2 min walk from beach, 10 min walk to surfers Center or Broadbeach. The view, balcony and rooftop have amazing views. Spacious apartment No coffee/ tea cups.
• Milton (2/5): Dirty Apartment and deposit wasn’t released as agreed - the location and although there is nothing around if there are no car… the property wasn’t clean at all, we need to call up saying the previous people who staying leaving sand, dust, foot marking and sticky residue on the floor behind and need to ask to cleaner to clean again. (but watching how the cleaner cleans, it wasn’t doing a good job and understand the reason why they misses many parts of it) Also, the apartment was little equipment and only 1 hairdryer in a bathroom that stick to the wall, making it the en-suite do not have any hairdryer (come on, it is a 3 bedrooms apartment and we need to ask for QStay to provide the hairdryer) and also the reception was always not contactable as it always says sorry that they are busy “all the time” and need to leave them email or repeating calling again (maybe 1/7 time they would answer) but when drive up to the reception, they are pretty free and no customer there… so I am not sure if they deliberately don’t answer and staff just slacking off doing their own things). Although the location is good, but I do prefer the cleanness of a hotel instead. and also deposit was not released without saying a word and need to chase up for it. either human mistake or deliberate thinking if I do not check the account…
• Shivani (1/5): Good location but worse facilities - Better location Facilities provided
• David (7/5): Clean and Comfortable - Nice apartment building, Friendly owner’s not the best frying pans for cooking and no egg flipper one elevator was working
• Hamdash (6/5): Pleasant -
• Samrat (8/5): It was good experience overall - We found it comfortable love lookout Wokeup with sunrise and slept with sunset Lift was too busy and take time to go up and down
• Hemaprabha (10/5): Exceptional -
• Kintul (8/5): Very good -

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