Pazhou XANA Deluxe International Hotel Pazhou Convention and Exhibition Center Changgang Metro Station Branch - Free Shuttle Bus to Canton Fair Complex Dur
Location: 广州市海珠区昌岗街道信裕路8号(海外花园小区旁), Guangzhou, cn
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation with City Views
Indulge in comfortable rooms equipped with modern amenities, offering a stunning view of the city from your private patio.
Delicious Dining Options
Savor a variety of culinary delights at the on-site restaurant serving authentic Cantonese and Chinese cuisine, catering to various dietary preferences.
Convenient Location with Shuttle Service
Benefit from a strategic location near major attractions and the convenience of a free shuttle bus to the Canton Fair Complex, ensuring a seamless stay.
Book now for an unforgettable experience at XANA Deluxe Hotel Changgang Subway Metro Branch - Free Shuttle Bus to Canton Fair Complex During Canton Fair Period!
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Free beach shuttle
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Car hire
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Free beach shuttle
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Bicycle-friendly property
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Superior Double Room
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a seating area as well as garden views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Private entrance
- Electric kettle
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Room (2 Adults + 1 Child)
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a seating area as well as garden views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Private entrance
- Electric kettle
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Room (2 Adults + 1 Child)
Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a seating area as well as garden views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Private entrance
- Electric kettle
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Twin Room
Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a seating area as well as garden views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Private entrance
- Electric kettle
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Room with Private Bathroom
Offering free toiletries, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned family room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a seating area as well as garden views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Private entrance
- Electric kettle
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Twin Room
Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a seating area as well as garden views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Private entrance
- Electric kettle
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Room (2 Adults + 1 Child)
Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a seating area as well as garden views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Private entrance
- Electric kettle
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Private check-in and check-out in the executive lounge
- Concierge services
- Free newspapers and magazines in the executive lounge
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- laura (3/5): -
- Usmanov (1/5): - Нечего Мы сразу пожалели, что забронировали этот отель на 4 дня. Уже после заселения хотели отменить оставшиеся 3 дня и остаться только на одну ночь, но деньги нам не вернули.
Сначала нам дали ужасный номер. Потом номер меняли три раза, но каждый следующий тоже был в плохом состоянии. Сам отель очень старый и грязный.
Персонал вежливый и старается помочь, но руководство ведёт себя крайне непрофессионально.
Рядом находится место вывоза мусора, поэтому стоит ужасный запах.
Завтрак очень слабый — из нормальной еды можно было есть только яйца.
Не рекомендую этот отель никому. Расположение плохое, цена слишком высокая для такого качества. Лучше выбрать другое место.
- Mohammad Rashidul (9/5): -
- Adel (1/5): Very Bad Experience and Laying - Nothing at all, Laying, they didn't accept to make check-in at the mentioned location received by booking through my email and shifting me to another branch very, very bad to me, no Internet, no WI FI at all, no good facilities and I'm very very upset
- murad (2/5): - С booking. какая то проблема. У меня с карты списали деньги. но на счёт отеля они не поступили. Я приехал в Китай с меня ещё потребовали деньги. Я оплатил повторно на месте. У booking. плохая обратная связь пока им напишешь и ждёшь потом ответ неделями, почему нельзя подключить Искусственный интелект. Сам отель на 3 бала из пяти. в моем банке сказали что деньги ушли банку получателю. Отель говорит что нету денег.
- Larissa (1/5): -
- Ivana (5/5): The rooms were ok, a bit smelly because of cigarettes smoking people. Breakfast was not good - Rooms were great Breakfast, photos different from booking
- Ervin (6/5): I would have expected a better accomodation with the value of money we paid, but all has been compensated by how good th - The staff were really helpful. The managers speaks English but although the front desk staff doesn’t, they were still very accomodating and using translation app was convenient. Can’t fault the staff, they are very efficient and attentive. As soon as we checked in they give you all the info - address, contacts, cards in Chinese for taxi,etc. we even got lost and they are just a 1 call away. They had great breakfast food as well. 1. Location - it’s in the middle of a busy small street. Noisy and chaotic vibe. There’s local eateries around but for foreigners, it’s hard to find other cuisine nearby. The public transport is still a few minutes walk.
2. Room- soon is average, outdated. Just not new so it affects the appearance of it being clean. There’s a portable aircon, it takes a while to cool down but it does its job. Our room was situated next to another room’s window. You can also smell of the cigarette coming somewhere else.
3. Wifi - their wifi was not working. Our devices connects but definitely no reception especially in the rooms. We have to go out to be able to receive calls.
4. Amenities - They are very stingy with toilet papers. I would usually ask extra and there’s no issues.
- Smith (10/5): - The hotel enjoys a very quiet location, with clean and comfortable guest rooms.
During my multi-day stay, the housekeeping staff cleaned the rooms with great attention to detail.
Front desk staff were exceptionally friendly throughout my stay. They helped with luggage and tried their best to accommodate all requests.
Shuttle buses are available to and from the exhibition center.
Airport pickup service is also offered. Though it is chargeable, it delivers excellent value for money, and is safe and convenient as well.
- Carlos (10/5): - A experiência no hotel foi incrível! Fica perto do metrô e de centros comerciais, muito prático para se deslocar e fazer compras. O quarto está limpo, arrumado e sem odores desagradáveis; a roupa de cama é macia e dormi muito bem. O atendimento da recepção é simpático e atencioso, e a relação custo-benefício é excelente. Durante a Feira de Canton, há transporte gratuito de shuttle. Com certeza voltarei na próxima vez!
- Kyriakos (4/5): No free deliver service to the airport dispite what the title says. - Fairly good location with lots of local restaurants nearby. Not too close to the main attractions though.
Room and beds were pretty good and the shower had a good feature of playing music. Don't get fooled by the title. We were not offered a free deliver service to the airport. This was one of the reasons that we booked it but they said something about this being an old promotion.
Booking.com didn't do anything with our complaint. It seems that the standard is falling.
Breakfast was ok but the room that is served is pretty bad.
- 健 (10/5): インターネット回線が非常に速く、WiFiもとても快適です。 - 部屋がかなり広く、3人で寝るには十分すぎるほどゆったりしています。パズール展示センター(琶洲展馆)からも非常に近く、往復のシャトルバスも運行しています。スタッフの対応もとても親切で、今回の滞在は大変満足です。
- Johnson (10/5): Free shuttle bus to and from the Canton Fair Complex - The room is very spacious, and the mattress is especially comfortable. It’s also quite quiet here.
The hotel provides a shuttle bus service to and from the Canton Fair Complex.
Staff can also help with getting a Chinese SIM card, which solves internet access problems.
Having Alipay will make your stay in China much more convenient, so we recommend international guests download it in advance.
- Miller (10/5): offers free shuttle bus service to and from the venue - The staff speak fluent daily English, which is very helpful. There are plenty of restaurants and supermarkets nearby, including KFC, McDonald’s, Pizza Hut, Cantonese cuisine, Sichuan cuisine and hot pot. Everything you need for daily life is easily accessible.
A special shout-out to staff member Stephen, who was extremely responsible and patiently helped me set up a VPN and exchange RMB.
During my free time, I visited Canton Tower and enjoyed the Pearl River Night Cruise. Guangzhou’s cityscape is truly amazing!
- chloe (10/5): It offers a shuttle bus service to the exhibition center and even provides free VPN setup - It’s very convenient to get to this hotel from the airport. The hotel also sent directions for Terminal 3 in advance, so the location is really easy to find. Check-in was quick—all I needed to provide was my passport. The room was clean, tidy, and quite safe. The hotel is in a quiet area, not right next to a main street. It offers a shuttle bus service to the exhibition center and even provides free VPN setup, which is fantastic.
- silas (10/5): Todas as pessoas que encontrei durante a viagem foram muito simpáticas, e o serviço de VPN está disponível. - Após fazer o pedido, o hotel enviou as instruções de check-in por meio da plataforma e também enviou um vídeo com orientações sobre o transporte de ida e volta do aeroporto pelo WhatsApp, evitando problemas para encontrar o local.
A recepção providenciou um quarto especialmente bom, bastante espaçoso e tranquilo, com um restaurante muçulmano em frente. Também experimentei um hot pot, a refeição chinesa, e a experiência foi ótima.
O hotel oferece ônibus para o pavilhão de exposições, o gerente do hotel fala inglês e a comunicação é bastante fácil. É possível contratar um serviço de VPN para garantir a conexão com a internet na China, e a equipe também pode ajudar na compra de um chip de celular chinês para contatar os expositores locais. Todos usam o WeChat.
- BAKKER (10/5): Het hotelverblijf was erg rustig. China is werkelijk heel veilig. - Na het vliegtuig te zijn gestapt, vind je snel de uitgang en de aansluitpunten. Op de luchthaven zijn er ook wisselkantoren voor vreemde valuta, wat erg handig is. Bovendien is de luchthaven erg mooi.
De incheckprocedure bij het hotel waar ik verbleef, verliep ook snel. De medewerkers spreken Engels, waardoor de communicatie soepel verloopt. Ik zag dat de medewerkers ook AI-software gebruikten.
Tijdens de beurs is het handiger om de Aipay van tevoren te downloaden. Je kunt het gebruiken in winkels, taxi's en restaurants. Automatisch betalen is echt heel gemakkelijk.
Er zijn ook pendelbussen heen en terug naar de beurshal en internetdienstverlening.
- Visser (10/5): Schoon en hygiënisch, vriendelijke service, groot gevoel van veiligheid. - De manager tijdens mijn reis naar de beurs was erg aardig. De chauffeur die me na het vliegtuig oppikte, was ook vriendelijk en sprak een beetje Engels.
Het hotelpersoneel was ook zeer behulpzaam en hielp me geduldig bij het wisselen van renminbi bij de Industriële en Handelsbank van China.
Het hotel is niet ver van de beurs en er wordt een heen-en-weer busservice aangeboden. De bus stopt bij Zone B van de beurs, waardoor het erg handig is om naar elke beurshal te gaan.
Het internetprobleem, waar ik vroeger steeds veel hoofdpijn van had, is nu opgelost. Naast het helpen bij het aanvragen van een Chinees telefoonnummer, kan er ook internetdienst geïnstalleerd worden, zodat ik contact kan houden met mijn vrienden in mijn thuisland. Als ik weer naar Guangzhou kom, zal ik hier zeker opnieuw verblijven.
- Lukas no (10/5): Zum Ausstellungszentrum pendelt das Hotel regelmäßig mit einem Shuttleservice. Ich habe schon viele Hotels gebucht, aber - Das Hotel ist auch in China eine etablierte Kette und vertrauenswürdig. Das Personal an der Rezeption und die Manager sind sehr freundlich zu ausländischen Gästen. Bei Fragen zur Verpflegung oder zur Anbindung an den Verkehr geben sie gerne hilfreiche Empfehlungen. Probieren Sie unbedingt die typischen kantonesischen Gerichte aus Guangzhou aus.
Die Zimmer sind recht geräumig – ideal für Gäste mit viel Gepäck und längeren Aufenthalten.
- Kittiya (10/5): โรงแรมนี้สภาพแวดล้อมสง่างาม ฝ่ายต้อนรับบริการอบอุ่นใจและรอบคอบ ห้องพักกว้างขวาง สะอาด รุ่งเรืองสว่าง อุปกรณ์ครบครัน สุขภ -
- Daniel (10/5): Thank you for the platform and the staff. - The hotel is in a very convenient location. I use the hotel’s airport pick-up service. I arrived in the evening, and the traffic was smooth.
The staff were very friendly and offered to help me connect to the internet right away. Best of all, they assisted me in setting up a VPN, so I could finally contact my family.
There is also a free shuttle bus to and from the Canton Fair, which goes directly to the venue. The hotel is conveniently located between the three exhibition halls, so it’s close to all of them.
The rooms are clean and tidy. Only guests staying at the hotel can access the upper floors by swiping their room cards, which makes you feel very safe.
I also learned something new: kapok is also known as the Hero Flower, and it’s the city flower of Guangzhou. It’s really beautiful.
I tried taking the Chinese subway, and it was amazing and incredibly modern. Everything is good. I will continue to choose Guangzhou in the future.
- Mayumi (1/5): - It is a scam.
- Charlotte Rose (10/5): - The hotel’s facilities are complete and well-maintained, and everything is clean and tidy. The service is excellent — especially the front desk staff, who were warm and welcoming. Check-in and check-out were quick and efficient. Definitely a five-star experience! The staff’s attitude was amazing — highly recommended 👍. Hot water in the bathroom came on quickly, and overall, every detail of the service was thoughtful and well done.
- Elizabeth Grace (10/5): - My stay was absolutely wonderful!
From the moment I checked in, the front desk staff were warm, professional, and efficient. They not only handled the check-in quickly but also kindly recommended fun places to visit nearby.
The room was spotless — not a single flaw to point out. The bed was incredibly soft and comfortable, like sleeping on a cloud, and I had a perfect night’s rest. The bathroom was well-designed with a dry and wet separation, and the toiletries were of good quality.
The hotel’s location is unbeatable — right next to the subway station, with shopping malls and restaurants all around. Breakfast was plentiful with a great variety of both Chinese and Western options, and everything tasted amazing!
With such great value for money, this hotel will definitely be my first choice when I come back!
- Stamen (9/5): Superb - Very comfortable room and breakfast with Asian food No personal speaking English
But managing with digital translation
- Guadalupe (7/5): Good - The beds are very comfortable, the cleaning services in the room are good. The breakfast area is very clean, and serves tasty local food. The hotel asked me for my card and ended up charging me twice the amount of the accommodation on my prepaid-non refundable booking The front desk kids need training and other languages skills. yes, they are lovely but they seem to be scared about making mistakes so they cannot bring solutions. The whole hotel has cigarette stench, and is loud at all times.specially at night when drunken guests come back from the bars and they shout or argue in the corridors. The person who answers messages in Booking gives inaccurate or misleading information to simple questions like"how can I get there from the airport?" The answer was something like "is difficult to explain, get a cab"!
- Brian (1/5): STAY AWAY 0/10 - Property is poorly maintained and the entrance is near impossible to get luggage up. The staff were incompetent and didnt know how to handle an international guest. 0/10 stay away. Rooms have 0 soundproofing and you can hear people yelling all night. Strongly strongly DO NOT COME HERE HONESTLY.
- Harsh (1/5): I recently had a very frustrating experience with the XANA Deluxe Hotel Changgang Subway Metro Branch, and I feel compel - I recently had a very frustrating experience with the XANA Deluxe Hotel Changgang Subway Metro Branch, and I feel compelled to share it.
I made a booking through Booking.com for a stay from November 26th to 28th. However, the hotel altered my booking dates without any prior notice or consent from me. To make matters worse, I was forced to pay the hotel directly for the entire stay, only to find out that the hotel also charged my credit card for the same booking via Booking.com, resulting in a double charge.
I contacted Booking.com to report the issue, and fortunately, they are assisting with the matter. But the entire situation has been incredibly frustrating. The hotel’s actions were not only unauthorized but also borderline fraudulent. I am still waiting for a resolution, including a refund for the duplicate charge and a guarantee that they will not make any further unauthorized changes to my booking.
I would advise anyone considering staying at this hotel to be extremely cautious. Double-check your bookings, monitor your payments closely, and be prepared for a potentially stressful experience if things go wrong. I recently had a very frustrating experience with the XANA Deluxe Hotel Changgang Subway Metro Branch, and I feel compelled to share it.
I made a booking through Booking.com for a stay from November 26th to 28th. However, the hotel altered my booking dates without any prior notice or consent from me. To make matters worse, I was forced to pay the hotel directly for the entire stay, only to find out that the hotel also charged my credit card for the same booking via Booking.com, resulting in a double charge.
I contacted Booking.com to report the issue, and fortunately, they are assisting with the matter. But the entire situation has been incredibly frustrating. The hotel’s actions were not only unauthorized but also borderline fraudulent. I am still waiting for a resolution, including a refund for the duplicate charge and a guarantee that they will not make any further unauthorized changes to my booking.
I would advise anyone considering staying at this hotel to be extremely cautious. Double-check your bookings, monitor your payments closely, and be prepared for a potentially stressful experience if things go wrong.
- Manny (10/5): Let's keep up the good work keep going - The Staff, specially. the Manager of the Hotel,
Mr. Cao
His a blessing to have him in your staff,
Extremely Professional, helpful,curious and very cooperative. Halal food and vegetarian dishes can be a good addition to attract new and variety of new hotel guests.
Regards and best wishes, see you next year in Spring Canton Exhibition in May 2025
This is all because of Mr Cao the Manger and his lovely staff.
Manny Na,ir
185 1460 3305
- Pieter (7/5): No complaints - Very clean. Plenty of restaurants nearby. The Hotel is actually a 10 minute walk from Changgang Metro which was a bit daunting, but luckily the Waze map could find it. The Booking,com confirmation does not give the address in Chinese so ordering a DiDi (local Uber) was not an option. To use DiDi one needs to be able to copy and paste the Chinese text.
Photos