Collins central 2-bd apartment with pre-reserve parking

Location: 325 Collins Street Apartment #505, Melbourne, au

Star Rating: 6 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Air conditioning
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Soundproof rooms
• Non-smoking throughout
• Allergy-free room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Delivered food - securely covered
• Television in common areas
• Express check-in
• Free wired internet
• Golfing on site
• Tennis lessons on site
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Covered parking
• Garage
• Golf cart
• Fishing nearby

Rooms Available

• Two-Bedroom Apartment

  This apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, kitchenware and an oven. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, soundproof walls, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

Guest Reviews

• Jo (3/5): Terrible! Go somewhere else! - Definitely a case of you get what you pay for! Collecting the keys was a hassle, there was no record of my booking as the "host" hadn't sent them to the key collection place. We sat outside our apartment for 1/2 hour trying to get in as the "host" hadn't updated the pin to enter the door. There was a hole above the shower where the fan was falling through the roof. There was a dirty sock in the lounge. The fridge had old lettuce in it. The shower was full of mould and dark hair. There is no air conditioning. The only curtains in the apartment were see through and I am sure one was a shower curtain. There was food still in the microwave. Then to top it off, we went to breakfast up the street and when we returned our access code wouldn't work to get back in and all our luggage was still in the room and it was only 9am. It took at least 1/2 an hour to get hold of the host to rectify this issue. I didn't get a reply to any messages before we checked in. Even Booking.com couldn't help us. The host didn't answer the phone at all to us over the entire weekend.
• Michelle (1/5): Don't stay here - Nothing Bathroom disgusting, beds uncomfortable, linen/pillows stained, bed looked like it had been slept in, lounge uncomfortable, sheer curtains provide no privacy or option to sleep in, cupboards/vanity in disrepair. Overall, the worst accommodation i have stayed in. I'm sure there must be some standard for hygiene and cleanliness?
• Toni (6/5): Stay was pleasant and close to everything we needed. The apartment itself was well stocked, however not very clean. - Location was great with easy access to trams and restaurants. It was not very clean.
• Tung (4/5): -
• Sonya (7/5): -
• Logan (3/5): - The linen on the bed was fresh and clean with two pillows supplied. The check in procedure was arduous at best. No parking details supplied at check-in. On arrival at the unit we found it to be very dirty, the bathroom ceiling is falling in and lots of mould. After we check-in I received an email to inform me the blind in the main bedroom was damaged by the previous occupants and wouldn't be replaced until after our stay. We had to get changed in the bathroom. The whole apartment requires a full deep clean and repainting.
• Brooke (1/5): - - mould everywhere in bathroom - dirty kitchen -broken curtains
• McDermott (4/5): - Central location When we arrived, due to a previous customer the fob key had been disarmed, Sat night and we could not get into our accommodation. Fortunately three tenants in the building helped us. No one answered numbers given. Highly irresponsible and no apology given. Shower and toilet were dirty and dishes/ glassware needed to be cleaned as they were all sticky . Perhaps if advertising then make sure key fobs are working If paying for someone to clean, make sure they do.
• Danni (1/5): I didn’t - Nothing Outside window coverings yes windows open and close but a small child say age 3 with special need I can assure you a high risk chance of a multiple story fall!! No outside fixtures with an open space of at least 30 cm! I tried to notify my concerns , which have been tossed a side and requested refund refused
• Prosser (10/5): - Great location Great place Nothing
• Guest (8/5): We thoroughly enjoyed our stay and made lots of awesome memories. We will definitely be back :-) - It is in a fantastic location which was accessible and close to everything. We were able to park our car at the apartment and walk everywhere in Melbourne that we wanted to go. There wasn’t much we didn’t like. Everything was good for us.
• Matt (8/5): -
• Dallas (5/5): There also needed to be better communication . Booked parking and never got it I phoned to ask and also emailed but no o - The location The shower needs to be fixed up
• Dallas (2/5): Location great. - The heating was excellent. The shower pressure is excellent. The beds had clean sheets, and towels were fresh and clean. The apartment was dirty. The oven had not been cleaned. From the previous occupancy socks and rubbish had been left under both beds. The kitchen floor was unclean. The spare dunna was stained. The cushion on the couch was stained.
• Dahal (8/5): Just good, could be more better - Location and the utensils in the kitchen were perfect Cleaning was not good, hairs on table Cleaning needs detailed improvement
• Nicole (8/5): Very good - Location great and tram stop just outside. Location of the key drop was a bit of a distance from the apartment
• Matt (9/5): Superb -
• Jason (6/5): Overall happy with our stay but the apartment needs to be cleaned - Good location, spacious Wasn’t very clean- kitchen especially. Does need a deep clean
• Beard (1/5): Do not go to this place because it’s cheap, stay away spend a bit of extra money and go anywhere but this location - The only good thing about the property was its location. The place is filthy dirty, the bathroom was by far the worst it had mould on the grout in the tiles we all had to wear thongs in there. Nobody responded to our many many phone calls over three days,that included the so “ be my guest “ place where we picked up the key from, which is nowhere near the actual accommodations. Bookings.Com took our complaints then that was the end of their so called help. We were only given one key for three adults very hard to coordinate. The pots etc needed to be cleaned before we could use them only the tiniest little bit of dish washing liquid, no soaps or hand sanitiser in the bathroom. I would never ever recommend this place to anybody and I will never ever return.
• Mark (5/5): Passable - was great location parking was tough to get the car into, and the bathroom was covered in mould, the bathroom ceiling was falling with huge crack in it. Only one room key so if my partner went out I had to stay in room.
• Bec (5/5): We were very disappointed. We choose this apartment as it was self contained but because of the fact it wasn’t clean and - Location was fabulous. Layout of apartment was ideal for 2 groups. There was myself with my teenage daughter and my friend with her teen age daughter The shower was full of mould and the bathroom ceiling above the shower near the exhaust fan looked like it could fall at any time. There was power cords everywhere. The aircon was not operational. There was a window open which was scary as we were on the 5th floor. There was rubbish under and behind furniture. The beds were like sleeping on concrete.
• Navneet (2/5): It was gross - They gave us coffee 👍🏽 Where do I start…. When we went to go check in they said they did not have our booking and to contact the person who owned the apartment. Firstly this man didn’t respond to any of my emails and when I tried to call the number that was listed it would say call failed or that it wasn’t available however they picked up when the agency called. When we entered the apartment the first thing we saw was “smoke meth everyday” on the white board which was the first indication that they don’t clean this place. Another indication was there was hair all over the beds, a CONDOM WRAPPER UNDER THE BED and there was stains on the beds and couches. The cupboard were sticky and the roof of the bathroom looked like it was going cave in. The shower had a rank smell as soon as I turned the water on also. We went out of our way to buy cleaning supplies and cleaned the place ourselves because it was so gross so at least they have got cleaning supplies now to clean the damn place. The email said there was wifi. When I tried to look for wifi there legit none. I would ask for a refund but honestly I’m probably not gonna get a response or some half ass response. For $939 I expected the place to be at least clean and agent to be responsive. I knew it was a red flag as soon as we needed to check in. Do not book this place unless you want some sort of STD.
• Merrilyn (5/5): Great location under expectation of cleanliness and equipment - The location was fantastic Tram at door to Docklands A 5 minute walk to Flinders Station And to the wonderful shopping precinct 2 mins walk to great restaurants on Flinders Lane Highly recommend location The apartment was a good size and satisfactory beds and furniture Second bedroom - is small -no wardrobe ! The apartment was tired and worn ( showing it’s age - it’s ready for a make- over) The mouldy shower grout in the shower was disgusting!And unfortunately the cistern stopped filling and continuously ran for last 2 days and I was told to a fix request “as weekend - no plumber !” I consider that -a most unsatisfactory response to a guest ! The microwave door was a lift up and didn’t self hold up -so impossible to use! There was no welcome booklet to help with information! No TV instructions/manual So we were without a TV for 2 days until finally figured out how to work it! No return key instruction No rubbish disposal advice No dryer Apt was advised as free Wifi But no dongle - so no wifi for entire stay -extremely frustrating! Bought pizza to heat up in oven but the tray supplied didn’t fit in the oven!! Overall the cleanliness of the apartment was average at best !!
• Cindy (4/5): location great, facilities below standard - the location no one to speak to, keys too far off site, bathroom was old
• Mery (3/5): Not happy for the accomodation, the owner did not gave us details so we end up asking people there about the appartment. - Location is great Appartment is very dirty you can smell the urine in the toilet, toilet brush is awful and the rubbish bin is disgusting got very smelly liquid at the bottom that has already turn white. Bed is very squeaky when you move make noise sound. We book for parking space but was wasted only they did not give us details and we end up paying another parking area which we waste $100. We ask for refund but did not recieved yet.
• Chengjia (9/5): Great fun, will be definitely be back! - Great location, clean and cosy, perfect home away from home
• Knughts (5/5): Over all an average stay - The location was great I wasn’t very clean the air conditioner didn’t work and only one fan in the unit for two bedrooms
• Steve (5/5): Passable -
• Annabell (7/5): Good - good location, cosy feel stained furniture and not cleaned
• Stojkovskav (9/5): very good ,happy to come back - location,cleanines,
• David (3/5): We can see why it was cheap. - The location was great and access to transport, NGV, shopping, dining, the river all fantastic. Whilst on our way to the property from Canberra, we attempted to call the key holder and they would not accept calls and would only respond via messages. The communication was less than efficient and quite laborious. The actual collection was easy but getting the info out of the person was very tedious. The apartment was dirty, the cutlery needed cleaning, stains on the lounges, the chairs had filth on and under them, the fire alarms/censors were either disconnected or broken, bedding not folded properly, the bathroom tiles were dirty with leftover hair and much from previous users, the list goes on. Some of this was in other reviews but we thought, no cant be right so we gave it a go. Oh well we made the best of it and had a great stay by brining our own bedding and cleaned before we settled in. Oh and their way out of being blamed for the condition was they outsource their cleaning. They could easily have gotten a higher return if they put in the effort. We would have paid a higher nightly rate if it were cleaner. Anyway, overall we had a good time but unless there is change we won't go back to that apartment-----real pity.
• Zulfikar (7/5): Great stay - Great location, in the middle of the CBD, opposite tram station. Apartment nice and spacious. Will definitely book again, stayed for 2 weeks. Checkin and checkout, key pick and drop off is around 10 to 15 minutes walk away. If you have plenty bags or kids, this could become challenging. Also, only 1 key is provided which was difficult for us as there were 2 of us staying.
• Lachlan (1/5): We didn’t stay. We walked in and was shocked then took photos and left. - Nothing. There is no free parking The property was filthy and disgusting It smells like garbage and there was holes in the walls. The bathroom and shower was so dirty it is the worst property I have ever come across on booking.com. We took photos and left straight away. I’m very disappointed in booking.com for even letting a property like this be on their site It was so filthy and disgusting obviously someone lived there and don’t clean their house. We left straight away as I will not stay at such a disgusting place Shame on you booking.com for having such a horrible property on your site
• Dave (7/5): Good - Location Noone explained that the garage remote was also for opening the door to the building and operating the lift
• Iain (9/5): Fantastic location in central Melbourne, great value for a 2-bedroom apartment -
• Christine (8/5): Very good -
• Moira (3/5): Good location but below par. - It would have been better to have a lock box or someone meet us with keys. Tha bathroom had not been cleaned, shower and sink dirty! Towels very thin and very marked!
• Kathryn (10/5): Exceptional -
• Brown (4/5): Disappointing - The location was perfect. Trams just outside the door. easy walk to everything The air condition wasn't working. the host didn't reply to my emails when I asked question . would not reckon amend anyone to stay at this proprety
• Cassandra (10/5): Exceptional -
• Peter (10/5): Exceptional - Location fantastic Method of communicating back to owner was awkward - we got trhere - but not easy
• Jacinta (3/5): Poor - Location No air conditioning that worked! Beds uncomfortable and one very low to ground.
• Jamie (8/5): Very good - Central location, comfortable beds, clean and tidy, homely, value for money. Air conditioning didn't work. There was a pedestal fan which was great but the apartment could have done with a 2nd fan for the 2nd bedroom.
• Arwen (7/5): Great for the money, not perfect but central and spacious. - Incredible location, very central to everything. Good sized apartment, fit my family (2 adults, 2 kids) comfortably. Had laundry and kitchen facilities which made things much easier. A bit grimy: some marks on bedsheets, shower tiles a bit grubby, a few pieces of cutlery and a saucepan needed washing before use. Air conditioning didn’t really work and only one window opened.
• Michelle (8/5): Good one night stay. - Great location. Lots of room for 3 people. Clean. No milk in the fridge for a cup of tea when you arrive. Key pick up and drop off was inconvenient.
• Gaylene (6/5): Great location but did not live up to expectations - Location was great. Being able to cook meals was good No hairdryer yet listed as available, washing machine but no way to dry clothes, no wifi which was extremely disapppointing, no instructions for disposing of rubbish, light above gas hobs not working which made it dark to cook.
• Genoveva (7/5): Good -
• Gach (10/5): Great location, clean, easy check in - Clean, location was great and easy instructions for check in N
• Jason (5/5): Nothing like the pictures in ad and uncomfortable beds and also the general cleanliness - Finding the place and then receiving email we had to pick up keys 100metres from where we arrived
• Jessica (7/5): Good - Location Cleanliness
• Paul (9/5): Superb - Good location for our running event; the city shops; and the public transport. Didn't find the reception on site for an enquiry.
• Tim (3/5): Wouldn’t stay there again unless a major clean was done. - Central location. Safe and secure. Very dirty. Mould in the shower on the tiles, waste trap and edges. Fan full of dirt. Surfaces like tables and bench tops greasy and unclean. Microwave dirty inside. Door in front of microwave didn’t stay open by itself. Oven so dirty wouldn’t use it. Fridge hadn’t been cleaned out and had dried up milk in the door storage. Pillows old and stained. Dirt marks on the couch. Dining chair cushions were dirty and underneath cushions were full of food scraps. Heater didn’t work properly. We informed them we would arrive at 3.00 pm. Had to wait over 30 minutes when collecting the key because it hadn’t been dropped off yet. No apology for this delay.
• Lynsay (10/5): Would definitely stay there next time we visit. - The location was great! Right near the tram stops and attractions of the cbd. There was no noise despite being so close to the city, I’d definitely stay there again.
• Jayde (1/5): Wouldn’t recommend. Great location, but not clean. - Property appeared clean when we arrived. When we went to use the bathroom because we had traveled from perth, there was hair and pubic hair in the shower and used Band-Aid in the bathroom cupboard. I went and bought cleaning products from Woolworths to clean the bathroom. When we went to bed, we noticed blood on the pillows, when we pulled back the blankets - they were yellow stained and had blood on them. So we went to Kmart to buy bedding. When I went to heat up a bottle in the microwave for my baby, the microwave was dirty with food splatter. I understand it isn’t a hotel, but would expect to have a clean property to stay in for the 5 nights we were there and not having to buy blankets as they were dirty.
• Mervyn (8/5): Very good - Location, Security, and Price. The Bathroom and Toilet could of been cleaner. Toilet around rim was very dirty and alot of mould in shower.
• Dom (5/5): Passable -
• Anonymous (3/5): The only thing going for this apartment is the location. - The property was very grubby throughout, the shower was filthy. No iron, no hair dryer, no milk, no batteries in remote couldn’t watch tv. Towels were very poor quality and it was questionable how fresh the linen on the bed was. The beds were really hard and uncomfortable. Unable to contact property owner and email not answered. I have stayed in cleaner backpackers. Really overpriced for a very poorly maintained apartment. I am sorry I didn’t think to take photos. Would not stay here again.
• Hyekyung (6/5): Pleasant - Location The bathroom wasn't clean.
• Leigh (5/5): Passable -
• Annalynne (9/5): Superb -
• Vicki (10/5): Exceptional - The location and the building security. Easy enough to get an uber esp since the trams weren't operating properly. We thought it had a sofa bed but it was only a sofa so I ended up sharing a bed with one of my daughters. The rug under the coffee table was very hard / uncomfortable under foot and the coffee table took up quite a bit of the loungeroom space, and all 3 of us walked into at one point over the course of our stay. These are the things I would change (sofa to an actual sofa bed, a smaller coffee table, and a softer rug) Otherwise everything was fabulous.
• Sacha (7/5): Good -
• Louise (1/5): DISAPPOINTED BIG TIME - the location it was very dirty. The kitchen was disgraceful. It only had a few odds and ends of plates and plastic bowls. the glasses and plates were dirty and greasy. I had to wash them before I could use them. I wanted to make a platter before we headed out for the evening and there was nothing apart from some butter plates that I could use. vacuum cleaner left out in main bedroom, cords everywhere. bed was so low the top of it only came half way to my knees and was hard as rock. apartment much smaller than it looked in photos. dead plants in pots in kitchen bench. when using booking.com, I’ve always believed that it ensures a certain standard of accommodation and cleanliness. this apartment should be removed from your books. Disgraceful. I would like a partial refund (as I told the host) but they just told me to leave. with guests arriving to stay in 15 minutes, that wasn’t an option.
• Lisa (6/5): Pleasant - All essential needs. Great location
• Stephanie (5/5): Disappointed,taken advantage of as from another state, Brisbane doesn’t throw this sort of stunt, shame Melbourne. - 2 Separate bedrooms for privacy and sleeping. Comfortable seats and kitchenette. The view was disappointing, the bottom of the shower was nasty, bathroom ceiling was dirty, we still had to travel to get to the nice restaurants and cafe’s, the beds didn’t have top sheets and there was no wifi. Not value for money it was very very expensive for what it was.
• Gloria (5/5): Passable -
• Lisa (7/5): Centrally located and fairly comfortable but getting the key upon arrival was an awful experience. - the property was very central to everything you would want in the city and had easy access to trams, trains and buses to travel further. The room had all of the basic amenities you would want and it is nice having a self-contained place should you wish to eat in or relax more in-house. it was fairly quiet which was a bonus on Friday and Saturday nights after long days. Getting the key from a key safe to the property was a shambles. it was not where the property manager said it would be and at 4.30pm no one was picking up the phones to help. I messaged through the Booking.com app and finally got a reply. After about half an hour of searching the streets around the property we finally located the keysafe. I then had a call from the cleaner of the property who told me she was the local contact for it. She told me the property is managed from America and I was messaging people there who were then passing my messages to her to resolve. She was most apologetic and helpful but it was a painful process after travelling all day. There also was another couple booked in to the same property who could not find their keysafe and because they did not have the Booking.com app had no way of contacting the right people. They paired with us and found their key safe next to ours but the PIN number they were given was wrong. They tried our PIN number and it worked for their lock too. It was a very painful process. One bedroom is very small so our suitcases were in the dining area. One side of the bed in that room creaked every time you moved too.
• Lois (1/5): Stay in a hotel, this is a back packers apartment with Crown prices. - Poor instructions. Filthy apartment. Not worth $350 a night!
• Shannon (1/5): Don't stay here - Nothing good to report on this property Sofa bed was only a couch Beds were like concrete Air con turned into a heater whilst we were sleeping Needs a good clean Blind broken so no privacy Rip off
• Matt (8/5): A great apartment in a great location - We weren’t sure if the bread, bacon and eggs were for us to use or not There was no coffee in the apartment
• Firouz (5/5): Passable -
• Kathleen (10/5): Exceptional - The location was great and the apartment was comfortable for a 2 night stay for the 3 of us.

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