Comfort Holiday In Paradiso - Happy Rentals

Location: via riva paradiso 36, Paradiso, ch

Star Rating: 7.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 11:30 PM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Terrace
• Family rooms
• Lift / Elevator
• Non-smoking throughout
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Screens / Barriers between staff and guests for safety
• Free wired internet
• Internet access
• Japanese garden
• Covered parking

Rooms Available

• Apartment with Terrace

  Boasting 2 bedrooms, this spacious apartment has 2 bathrooms with a shower, a seating area and terrace where you can relax. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a flat-screen TV, a dining area, a wardrobe, a tiled floor as well as lake views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Tile/marble floor
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Bidet
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Toilet paper
  • Cots
  • Shampoo
  • Body soap
  • Accessible by lift

Guest Reviews

• Lavdrim (8/5): - Très joli appartement, très bon emplacement en face du lac. On n'a pas pu profiter de la télé. Ce n'est pas cher de les remplacer par des neuves. L'équipement de l'appartement doit être adapté aux locations. Dommage de ne pas avoir mieux exploité. Les lits sont vieux et durs, le lit pour les enfants c'est trop petit et pas confortable non plus.
• Olha (9/5): чудові апартаменти, але є нюанс - великі апартаменти з терасою та видом на озеро, є все необхідне, зручні ліжка дуже складно відбувається передача ключів, треба забирати та повертати їх в офісі, що знаходиться в 1км від апартаментів
• عبد الله (10/5): - واجهنا مشكله في موقف السياره مافيه موقف وفي الليل توقف على الشارع والصباح لازم تشيل السياره او يسحبونها
• Madina (4/5): - Posizione Internet, TV,
• Jeanette (10/5): Gorgeous views, beautiful and welcoming space, lovely apartment for an extended stay with family or friends! - The view is stunning! The apartment is spacious and with 2 bathrooms it is very easy with 4 adults. The kitchen is narrow but very well stocked with pots and pans, plates and all that. Grateful for coffee pods left for us for Nespresso machine. 🙂 Beds are super comfortable. Very easy to relax and enjoy a stay away from home 😃 Just notes of some minor challenges. We did not have a car, so the walk into and back from Lugano, though beautiful, could be a little far if you are trying to meet up with others. The Paradiso train station and bus are close enough, but it is uphill a bit. We had some construction jobs in front of the building that were noisy during the weekdays, but hopefully those will be done soon! And 2 small details, more bed pillows - the ones there are very flat, and door stops for inner doors. It’s so beautiful to leave porch doors open and have the breeze, but inner doors slam. We folded cardboard to secure them, but would be nice to have proper door stops. 🙂
• Cindy (1/5): Dissaster No WIFI, No TV, No Parking, Keys available in Lugano - It was clean. The rest DISASTER!!! GO SOMEWHER ELSE IF POSSIBLE!!!! The view is true but limited to a region as shutters do not work in the entire place. Summary: No WIFI, No TV, No parking, No customer help (overseas support phone call only), Complicated payment and pick up/drop keys They were outright liars. I asked multiple times, both in writing and over the phone, if they had parking spots. They assured me there were "plenty" of available spots, but this was not true. They meant, but never said clearly, that they were referring to the blue parking spaces, which are illegal to use for more than an hour, as available options. They continued to lie about the situation. Those spots are only for residents of Paradiso, who paid a yearly fee. You can get a hefty fine from police if parking more than 1 hour. Many things were broken. For example, the amazing view was only accessible from the kitchen balcony. The living room shutters were not working, so you couldn't see the view unless you went outside. The entire process was completely disorganized. Having to pick up the keys in a different city (4 km away) with limited transportation options made it extremely difficult. The limited key pickup/drop-off hours, combined with the lack of parking, further exacerbated the problem. The information provided was not transparent. They spam you with multiple emails, but none of them inform you about the complicated key pickup process or the lack of available support. They were supposed to send the information via PDF but it never arrived until you got to the place. You were supposed to guess where to find this information from the complicated registration system. You had to call to ask for help, but it was an overseas or outside-of-Switzerland call (so extra payment was required). I recently had the misfortune of staying at Happy Rentals. From the moment I booked to the day I checked out, the experience was nothing short of a disaster. Summary: No WIFI, No TV, No parking, No customer help (overseas support phone call only), Complicated payment and pick up/drop keys * Booking process --> The online booking process was incredibly cumbersome and insecure. Requiring a precise input of credit card details and personal identification was excessive and unnecessary. This level of scrutiny is not standard for reputable accommodations. You must type exactly every single letter and point of the credit card name with the name of the person who reserves. So if your parents or partner or company book for you, it is not possible to reserve. It was nearly impossible to pay online. * Misleading information and Poor and non transparent communication --> The property's information was misleading and inconsistent. Despite multiple inquiries, I was falsely assured of available parking. In reality, the suggested parking spaces were illegal for long-term use (1 hour or Hefty Swiss fine). Additionally, promised amenities like Wi-Fi and TV were non-functional due to apparent neglect or mismanagement. Inconvenient logistics and poor maintenance --> The key pickup process was highly inconvenient, forcing guests to travel to a separate city with limited transportation options. Once at the property, numerous issues became apparent, including broken shutters and limited access to the advertised view. Overall, my stay at Happy Rentals was a deeply disappointing experience. The combination of poor organization, misleading information, and subpar accommodations made it a truly terrible vacation. I strongly advise potential guests to avoid this property at all costs.
• Kathleen (8/5): Loved Lugano. So so beautiful. So so fun. - View was gorgeous!! Proximity was great. Had to walk about a mile to town center but very beautiful and a lot on the way. I didn’t mind it but street noise from traffic and construction. Also no coffee. They had a nespresso but no pods. We bought pods but wrong size but gas station next door makes great cappuccinos.

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