The Valley - Westlake Apartment

Name: The Valley - Westlake Apartment
Address: Số 3, Ngõ 20 đường Tây Hồ, Quảng An, Tây Hồ, Hà Nội., Hanoi, vn

Location: Số 3, Ngõ 20 đường Tây Hồ, Quảng An, Tây Hồ, Hà Nội., Hanoi, vn

Star Rating: 6.3 Stars

Property Type: Apartments

About this Property

Luxurious Amenities

The Valley - Westlake Apartment offers a luxurious stay with a spa bath, fully equipped kitchen, and free WiFi. Relax on the balcony with city views or enjoy a movie on the flat-screen TV.

Convenient Location

Located just 2.9 km from West Lake, guests can easily explore nearby attractions like Quan Thanh Temple and Hanoi Old City Gate. The apartment also provides a bicycle rental service for convenient sightseeing.

Modern Comforts

With air conditioning, a terrace, and free private parking, The Valley - Westlake Apartment ensures a comfortable stay for all guests. Plus, the electric vehicle charging station adds a modern touch to your travel convenience.

Book now for a luxurious and convenient stay at The Valley - Westlake Apartment.

Important Information

This property does not accommodate bachelor(ette) or similar parties.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Ironing service
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Allergy-free room
Public transport tickets
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking
Secured parking
Garage
Bicycle-friendly property
Electric bicycle charging station
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

One-Bedroom Apartment

Boasting a private entrance, this air-conditioned apartment features 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, kitchenware and an oven. This wheelchair accessible apartment has a washing machine, a seating area with a flat-screen TV and an adapted bath. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Outdoor dining area
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Two-Bedroom Apartment

Boasting a private entrance, this spacious apartment also comes with 2 bedrooms, a seating area and 2 bathrooms with a bath and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment features a flat-screen TV, a washing machine, soundproof walls, a dining area as well as city views. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Outdoor dining area
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
One-Bedroom Apartment

Featuring a private entrance, this air-conditioned apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. This wheelchair accessible apartment features a washing machine, a seating area with a flat-screen TV and an adapted bath. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Outdoor dining area
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Apartment with Terrace

This spacious apartment is consisted of of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a private entrance, soundproof walls, as well as a dining area. The unit offers 4 beds.

Max Occupancy: 6 (6 Adults)
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Outdoor dining area
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Apartment

Featuring a private entrance, this air-conditioned apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and an oven. This wheelchair accessible apartment features a washing machine, a seating area with a flat-screen TV and an adapted bath. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Hypoallergenic
- Cleaning products
- Linen
- Dining table
- Outdoor dining area
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Adapted bath
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Thuy (10/5): - Good 👍
Hà (7/5): -
Nga (10/5): -
Thùy Giao (10/5): Tuyệt vời - Chủ nhà thân thiện, nơi nghỉ sạch sẽ thoáng mát
Devarajan (7/5): Good family place for short stays - Clean and well maintained. Ample space, this was a surprise. Has a kitchenette No parking space for cars.
Mohammed (5/5): Passable - It's good and okay
Rebecca (1/5): Horrible staff! - Do not stay here! They made an extra hassle to contact them, no one was there to check us in and once we found the lock box there were only two keys available so we took the adjacent room. We got settled and unpacked. Then they barged into our room and started taking our stufff into the room next door. Which is nearly identical. Afterwards, they claimed on booking.com that we did not stay there so they could keep the booking fee for themselves. 0/10... will never come back here again.
Pavel_zhur (9/5): Great - A very nice apartment, clean, well maintained, quite spacious, lots of room for one or two. Good view (on the 7th floor). They allowed early check-in for free. Good balcony. Terrace access on the roof top. It seems, they overbook. I wanted to extend my stay and this apartment was available on booking.com, but they said it was occupied and the extension wasn't possible. At first I took a different room card by mistake (there was a mess with self check in) and I got to a similar room (3rd floor) with the view to the walls of other buildings, at a hand distance, i.e. nothing in the windows, just walls. They don't show these options on booking.com. But I can imagine somebody stays there. Or maybe I'm wrong and that apartment didn't belong to this owner. Do double-check the view with the owner.
Rajendra (6/5): Manager response and support need to be improved. - AC worked fine, bed was comfortable. Slippers, toothbrush and paste, towels, shampoo, soap, some water bottles provided. Early check in and payment. Self check was good. Kitchen had very less utensils, only one cup, induction heat was not uniform, I asked Manager Mr. Cao Long for cus, glasses but not provided. Early instructions were not provided for self check in. We reached at property around 8am and no one was there on reception. I called Mr. Cao many times and sent WhatsApp messages. Fortunately he answered after 1.5 hrs and we checked in.
Joanna (4/5): Good location and value but needs to sort out the pests - Property was in a good location and matched the photos. It also had a washing machine which was very useful and the staff (cleaner and check-in guy) were good Unfortunately there were a lot of cockroaches at this property, and even though it felt superficially clean, the cockroaches really impacted our stay and enjoyment. Especially as they come out at night. We were offered to switch room but the offer was a little delayed and we also felt the cockroaches were in other parts of the building too, so chose not to.
Peter (10/5): Great apartment for longer, relaxed stay - Impeccable clean. Beautiful styled. Felt like a little bit of luxury in Hanoi. Location was the idea mix.
Nagaraj (6/5): Pleasant - The apartment was amazing and surrounded by interesting places Uncleanliness Check in process
Rivka (3/5): Poor - The location was decent not too far from the busy neighborhoods. The apartment was comfortable The staff was extremely unresponsive, I was told I could drop off luggage before checking in..I double checked with the staff thr night before, no answer. I got to the property and despite booking.com stating that there was a 24 hour front desk and security, there was not. I waited an hour and half and then had to leave to catch a tour and had to bring all my luggage with me. They finally responded with check in instructions. I was told there would be someone at 9am to take my payment and help me with some amenities and no one showed up. The hot water didn't work so I had to take cold showers. The pictures looked alot nicer than the apartment itself and the windows were boarded up so no view. Overall I would not recommend this place despite the low price because it lacked amenities and if you need help, there's really not much to do.
Shahabuddin (5/5): Passable - For the room fee the apartment had facilities that is expected. The rooms were spacious and well-maintained, providing a comfortable living space. The kitchen was fully equipped with modern appliances, making it convenient for cooking meals. Additionally, the apartment provided reliable Wi-Fi and a TV with a good selection of channels, ensuring entertainment options during my stay. This room was booked for our office guest, and the owner made the whole process very unpleasant. Firstly, he demanded the passport be kept, usually photos or scan copy are sufficient in most hotel in Vietnam. So, we had to deposit our staff ID in lieu of the guest’s ID. Secondly, the owner wanted full payment upon check in, we negotiated to allow 50% deposit. Still reasonable as some places ask for deposit upon check in. Having to handle the payment immediately upon arrival added an unnecessary hassle, especially after a long journey of our guest. It would have been more customer-friendly to have a smoother payment process. Lastly and the biggest disappointment he demanded full payment 1 day before checking out, he kept disturbing by his call and demanded our staff for this, this was pure harassment. When we assured him that we will make payment at check out next day, he didn’t agree, and he went to the room where our guest was and demanded he pay. Finally we made the full payment 1 days before check out. This added an unnecessary inconvenience and very unpleasant overall experience. Will never recommend or stay here
Hoàng (10/5): Amazing stay - It is brand new and cozy. Really comfortable. Love the 5 star service they provided Nothing